July 2018
What's Inside this Issue of the Legal Ops Observer?

We provide key take-aways from many of the sessions at the 4th Annual ACC Legal Operations conference last month in Chicago! Plus, we call for programs (here), and suggest you save the date for next year's conference. We also offer conference news highlights and additional legal ops coverage, along with some suggestions of ways to get involved in the ACC Legal Operations Section. Check out the stories below and enjoy!

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GC Keynotes Share Divergent Legal Ops Tactics for Providing Value
The 4th Annual ACC Legal Operations Conference kicked off with a panel of general counsel sharing a wide-variety of ways legal ops initiatives have transformed their legal departments. The one commonality among organizations large and small was a commitment to increasing the value of the work completed to reduce spend legal department spend. 
 
Medtronic's Brad Lerman shared the anecdote of  a partner in finance asking for a law firm refund when a trial originally budgeted for six weeks ended after two days with a dismissal with prejudice in favor of the company. It was, by all measures, a massive win, according to Legaltech News reporter Zach Warren. 
 
"The disconnect between fee for service and fee for value was so extreme that my finance partner didn't realize the deal we got," said Medtronic's Brad Lerman. The focus on operations isn't just about cost, it's about providing and measuring the value provided to the business customer. To be successful, the entire legal department must be on the same page early about what actually matters to the overall business, reported Warren. 
 
Lerman was joined by Phyllis Harris, Senior Vice President and General Counsel, legal operations at Walmart  Inc.; William Deckelman, General Counsel at DXC Technology Group; and Cindy Abbott, General Counsel of Chicago Public Media.
 
(Images: Reese Arrowsmith, past chair of the Association of Corporate Counsel's Legal Operations Group and vice president, head of legal operations at Campbell Soup Company moderates the general counsel discussion. Lerman, senior vice president, general counsel and corporate secretary of Medtronic shares his perspective with conference attendees.)
 
Read more about their strategies in Legaltech News here: 4 GCs, 4 Different Strategies for Reducing Cost Through Legal Operations
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Blockchain 101: What You Need to Know
If you haven't heard of blockchain, Bitcoin or cryptocurrency, you have probably been living under a rock. But, even if you have heard of them, that doesn’t mean you know what those terms mean. That is, unless you attended the Blockchain 101 session presented by Bob Taylor and Jeff Marple from Liberty Mutual. Taylor and Marple work on the Legal Ideation and Transformation team within Liberty's legal ops group. They are responsible for understanding and implementing emerging technology solutions. The duo have been paying attention to Blockchain technology and were able to use what they have learned to put together a legal-focused Blockchain 101 session.
 
Taylor and Marple focused on the foundational aspects of blockchain and why those aspects bring potential value to the technology. Blockchain brings high integrity to information at an extremely low cost. This makes the technology very easy to trust and lowers the cost and cycle times where it is used - an appealing concept to those driving legal operations.   
 
They also distinguished between the technology and the cryptocurrencies that have been getting so much press of late. Blockchain is not Bitcoin. Bitcoin is a cryptocurrency using Blockchain technology. Finally, they showed how the technology is used in non-currency use cases, such as agricultural insurance based on rainfall amounts. Blockchain can be a challenging concept to grasp, so Marple and Taylor used demonstrations, visuals and humor to help attendees understand more about Distributed Ledgers, Immutability and Smart Contracts, and why the technology is called Blockchain. They demonstrated how each block of information is formed and how those blocks are all chained together making it virtually impossible to alter the data held in those blocks.
 
Taylor and Marple believe that this is a technology that is here to stay and it is important to understand how it will affect their clients and the work that they do. You can learn more in their session materials (here). Marple also chatted with Bloomberg Law at the conference (watch the video here) on what blockchain means to corporate legal departments. 
 
(Image: Robert (Bob) Taylor, vice president, senior corporate counsel at Liberty Mutual Insurance co-leads a rousing tutorial on Blockchain 101 with his colleague Jeff Marple, innovation director corporate legal.)
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How to Measure the Success of Alternative Fee Agreements

Experts from Allstate, Bank of America, Katten Muchen (law firm) and Microsoft debated whether certain commonly held beliefs are myths or meritorious in a session titled, How to Truly Measure the Success of AFAs / Value Billing. The panelists (Bruce Goldberg, Lani Quarmby, Keith Maziarek, and Rebecca Benavides, respectively), examined the issues with nuance and engaged the audience through real-time polls.

The first item up for debate: Is it a myth that AFAs offer benefits beyond savings? The audience and the panelists agreed – there are plenty of benefits beyond savings and even the commonly touted spend predictability, including:

  • Reduction of administrative tasks and associated resources (e.g. bill review)
  • Alignment of interests around efficiency and value to the client, e.g. by rooting out causes of disputes and  providing spurs to drive and leverage innovation (including investments in KM, data mining, tech, etc.)
  • Integration of the client-firm teams (easier when resources are not keeping time); including participation opportunities for junior resources at law firms, which builds bench strength
  • Improved communication, especially because the scope, deliverables and resourcing/staffing plans are spelled out up front (and staffing plans are often used to drive diversity); plus material scope changes must be flagged

There was far more rigorous debate about shadow billing. Those against cited the inevitable inaccuracy of shadow bill data, as well as the tendency to use shadow bills to undermine the benefits of AFAs, especially when expecting to recoup “losses” if the matter takes less time than anticipated. Keith Maziarek of Katten Muchin notes that law firms measure hours to understand the cost of doing business, but vigorously advised against clients demanding to see shadow bills. Those in favor of demanding shadow bills agreed that they are not a good measure of success, but pointed out that they can provide useful data to inform future AFAs, and also hours of participation in the engagement by diverse attorneys.

All agreed that it is difficult to measure the real savings generated by AFAs, but one salient point was that work awarded through bidding assures that the fees are appropriate, and savings can be inferred from high bids vs. winning bids. Additional specific suggestions included measuring:

  • Reduction in overall annual spend with outside counsel
  • Changes in average annual cost per active matter – pre-AFA vs. post-AFA
  • Changes in average life of matter cost per matter

One interesting suggestion was that legal ops professionals should focus less on measuring savings and more on capturing unit costs that help improve accuracy of future pricing – e.g. a matter/phase that looks like X should typically cost Y to litigate, do the deal, review the contract, etc. –  data that this truly helpful in decision-making about the ROI of the legal work, ensuring appropriate value for business clients. 

There’s quite a bit more in the session materials, which can be viewed (here). 

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Knowledge Management - Beyond Tech Solutions (a.k.a Back to the Future)

Knowledge Management (KM) often seems like the last frontier for legal departments. Of the 14 key operational areas in the ACC Maturity Model, chances are that more departments are in the Early stage for KM than in any other area. Case in point: the presenters in this session from Abbott, Disney and Reed Smith shared that they have been working on KM in their organizations for 3-4 years, and all placed their organizations in the “Intermediate” stage. 

The good news? These diligent champions of knowledge management not only have put together a terrific toolkit, under the leadership of Bloomberg Law, but also shared practical advice centered around focusing on making improvements in how people behave before turning to technology. 
 
Teka Pope, senior manager of legal knowledge services at The Walt Disney Company, pointed out that KM is a cycle: the creation, storage, finding and reuse of knowledge. People and process-focused efforts involve showing up at all stages of the cycle, cross-pollinating successful approaches, listening for needs, and using on-the-job training as well as on-boarding and off-boarding procedures to get people indoctrinated on the way in and ensure knowledge transfer on the way out. (checklists are included in the toolkit)
 
Here are some of the concrete tips shared not only by the presenters, but by contributors in the audience:
  • Incentives and rewards work (“recognition is more powerful than rewards, but we use both“)
  • WIIFM is important in selling KM, and What’s In It for the Common Good (WIIFCG) is a blessing – “there are a few kind souls” who should be supported, rewarded and leveraged
  • Communicate what has and hasn’t worked – but make sure that it’s all expressed in positive terms, by talking about changes underway to better meet needs or fit the culture
  • Practice leaders and subject matter experts (SMEs) are key – but keep the pressure off the SMEs by using different labels, like “Expertise Locator” or “Call Me About X”
Additionally, capturing tacit knowledge can be especially challenging. Some clever approaches include: 
  • Narrow the focus to the 3 or 4 subjects lawyers work on most.
  • Create centers of excellence and conduct monthly meetings to capture tacit knowledge through conversation.
  • Use good, old on-the-job training, assigning junior lawyers to work on projects with SMEs. 
  • Demonstrate search and retrieval of information (and overcome resistance to writing down procedures) by using WebEx (or another screen share tool) to record the steps people take to find relevant material.
Some great suggestions on driving KM in multinational legal departments and more nuances and tools are in the session materials (here). 

(Image: Nicholas Bunin, vice president, legal operations and technology at Fox Entertainment Group and ACC Legal Operations Group boot camp faculty.) 
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Leading Yourself and Others (including your GC!) Through Change
You could almost hear the sighs in the room when organizational development expert, Ted Powell, managing partner at Stop At Nothing, Inc., pointed out that there is a “change curve” in which morale and productivity dip before acceptance and commitment kick in. How many of us have thought we were doing it wrong when that dip happened?!
 
Over lunch, Powell provided advice on how to plan for and respond appropriately in each phase of the change curve (he recommended “pull” versus “push” tactics that are highlighted in the materials here). 
 
And, in the very conversational breakout session that followed, Powell discussed specific challenges legal ops leaders face and facilitated collective coaching.
 
Here are some of the gems:
  • When facing resistance, you’re going to have to call people out; have “courageous conversations.”
  • Appointing champions is a well-known tactic; what many fail to do is to let them know exactly what they need to do.
  • One natural form of resistance (and not just from lawyers!) is “we’re different” – a good way to deal with that is to acknowledge it, and ask how to adjust to better meet their (special) needs – “use reflective listening rather than solutions-jumping or denial."
  • When dealing with regional differences, treat them as completely separate projects. Make the change in one region first and then ask, “is this something you can use? What customization needs to happen?” (Hint: usually the differences are not as great as anticipated.).
And, what about when you hit the bottom of the change curve - how do you know whether to keep going on or “give up and cry”? Powell had some valuable advice: 
 
1. There are times when you do need to retreat and regroup, and you will know it if you have arrived at that point with healthy skepticism rather than cynicism – “the difference is curiosity.”
 
2. Ask why people think the change is not going to be successful, or how it could be – breaking it down. (e.g. “Stay curious with me…”). 
 
3. To better discern normal change friction or something more serious, if possible ask the vendor (or others who have led similar change projects) what that 2nd Quadrant will look like.
 
Final great advice – when dealing with resistors, call people up, approaching them with a positive attitude while still confronting their behavior, “I am trying to be a steward of productivity, and what you’re doing is not productive. It takes practice! 
 
(Image: Ted Powell, managing partner, Stop At Nothing, Inc. walks attendees through the Change Curve model and a Change Management Toolkit—a step-by-step process to embrace and drive change.)


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Top 5 Best Practices for Accruals Management

Legal ops execs Jill Fukunaga and Emelita Hernandez-Bravo, head of legal operations at Veritas Technologies and Fitbit respectively, teamed up with SimpleLegal CEO Nathan Wenzel to share some of the challenges and solutions that both legal operations veterans faced as their departments started focusing on accruals.

The session titled, Accruals Management: How to Work Smarter for More Accurate & Timely Estimates, demonstrated that managing accruals doesn’t have to be painful or time-consuming. With legal operations software and a thoughtful plan for managing your accruals across all parties, teams can better prevent and manage any financial surprises that could affect an organization’s bottom line. 

The panelists shared their top five best practices to make it easier to manage the accruals process including, how to ensure accuracy and participation from law firms, and keys to efficient collaboration between legal and finance departments to reconcile accruals each month.     

Check out their specific advice on the SimpleLegal blog, (here).

PS. If you’d like a bit of an accruals refresher before diving into best practices, check out SimpleLegal’s blog post, A Brief Introduction to Legal Accruals Management

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Non-Lawyers and the Legal Ops Ecosystem

What does it mean to be a "non-lawyer" in the legal industry? In a world where process engineers, project managers, data scientists, business designers, technologists and finance professionals have become instrumental to the improved practice of law - it means a lot, according to Legaltech News reporter Zach Warren. 

In a session titled, "The Rise of the 'Non-Lawyer:' A Panel Debate," presenters argued that while there are differences between lawyers and those without JDs, the gulf is not so great that non-lawyers should be excluded from legal tasks - or thus dubbed. A powerful analogy came from the healthcare industry, Warren reported. There is a shortage of thousands of doctors in many disciplines in the United States. Nurse practitioners and other medical professionals who are qualified to make certain key decisions can help to fill that need. But, they must be empowered by doctors to make those decisions, argued Brian Burlew, vice president of legal knowledge management at Prudential Financial. 
 
The same applies to legal, where the right person should be tasked with the right job at the right time, or the "three R's," said Heather Cowan, operations director for legal, compliance, and human resources at Vista Outdoor. As the legal industry continues to grow in size and complexity (and the pressures to cut costs and boost value also rise), the audience, via a real-time web-based poll, cited "ego" as the number one issue keeping lawyers from giving over that power to their capable colleagues. 
 
Read what advice the panelists had for non-lawyer legal operations executives to better define their own value proposition in the Legaltech News report: No More Stigma of the 'Non': Where Non-Lawyers Fit in the Legal Ops Ecosystem
 
(Image: Novus Law Co-Founder and CEO Ray Bayley and Jeff Marple, director of innovation, corporate legal at Liberty Mutual Insurance, both non-lawyers transforming the profession, talk about legal innovation). 
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ACC Announces Inaugural Legal Operations Award Winners
The 2018 ACC Legal Operations Conference included the presentation of four inaugural awards. ACC honored:
 
Interest Group of the Year: 
The Tools & Technology Interest Group, led by Kedric Chamberlin of Abbott and Lisa Ripley of Oracle, is one of the most active within the ACC Legal Operations membership. Its meetings featured robust agendas and strong attendance. The group produced several webcasts and developed a “Who’s Using What” directory to point legal operations professionals towards well-tested, peer-loved technology solutions, and fellow members with whom to consult about them. 
 
Member of the Year:
AEP Legal Operations & Discovery Manager Julie Richer chairs the ACC Legal Operations Information Governance & eDiscovery Interest Group. She contributed to conference planning, was a lead in the development of the Maturity Model Toolkit, and assisted her peers with best ways to use the Model. Other legal operations professionals have deemed her a “cheerleader, instigator, and ambassador for all things legal ops.”

Legal Operations Professional of the Year 
(large law): 
Walmart Senior Associate General Counsel Alan Bryan is best known for his high-profile work championing diversity, but his accomplishments span the legal operations spectrum. He standardized legal procurement at Walmart, designed an RFP protocol, including reverse auctions. Bryan also spearheaded the uses of artificial intelligence and predictive analytics, and (collaborating with his colleagues) created a technology roadmap, e-signature ability, and intake/triage overhaul for the Walmart Legal Department. His leadership has yielded huge time and cost savings for the mega retailer.
 
Legal Operations Professional of the Year 
(small law):
Tivity Health Senior Manager – Legal Operations Chantelle Pruter determined how to do more with less for her company, saving millions annually. She entirely re-engineered the contracting protocol, building self-serve templates and cutting process steps by one-third (and counting). She implemented e-signatures and Salesforce, and reduced cycle times to 10 days from 54. 

ACC will accept nominations for 2019 winners beginning in February. 
 
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Closing Thoughts from the New Chair of ACC Legal Operations

ACC Legal Ops is member-led. During the conference, we thanked Reese Arrowsmith of Campbell Soup for his excellent leadership and Sam Ranganathan (Abbvie) took the baton. Sam and Reese, along with Exec Team members Tania Daniels (Disney) and Elizabeth Jaworski (Astellas) then facilitated a wide-ranging, open conversation about how we can leverage the organization to be ringleaders in the evolving legal ecosystem. Here are Sam's remarks about what we learned.

1. Operationalize the Maturity Model – The conference offered several sessions on the maturity model and the associated toolkits. The sessions and the conversations with enthusiasts like Julie Richer of AEP created urgency for the attendees to plan their own assessments. Consequently, I have a strong sense that we are going to see more legal operations functions scale the maturity curve especially from Early Stage to Intermediate with the help of the model and associated tools over the next year.
 
2. Practical AI – Exploring AI options for your legal department became an immediate action item (if it wasn’t already) after hearing Phyllis Harris of Walmart and Sterling Miller of Marketo along with vendor presentations.  The hype became immediate opportunity and there was a buzz in the audience as people realized AI as not a distant future that is yet to mature but today’s reality.
 
3. Workflows are essential – We have all been discovering that the idea of developing functional requirements based on articulated user needs as an inadequate step to superior solutioning. The foundation that was laid at the conference was that If you truly understand the process by which organization delivers value, operations teams can create solutions that deliver efficiency, agility and cost savings that enhance the way the organization functions.
 
4. Balance - The conference successfully provided a balance between the two ideas of looking towards the future with today’s practices. As legal operations professionals, we need to be aware of the future road-map for the ecosystem while being grounded in being just slightly ahead of our time in our daily practices.
 
5. Innovate your old role away – As we heard from the HBR Consulting survey, the impact of Legal Operations has grown over time and I believe that was the result of rapidly increasing value we provided to our respective organizations.  To continue this growth, each of us have to find new ways to make our jobs from yesterday simpler and more cost effective while designing new future programs for our respective organizations.  
 
Share your successes & failures and prosper through your participation. I look forward to hearing all of your stories!
 
Chair, ACC Legal Operations
 
(Image: Sam Ranganathan; Reese Arrowsmith, outgoing chair, ACC Legal Operations; Catherine J. Moynihan, ACC.)
 
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Want a Deeper Dive? Follow A Live Blog From the ACC Legal Ops Conference!
Best known for their reporting on legal disruption and technology, Zach Abramowitz,CEO and co-founder of the online chat platform ReplyAll (and frequent contributor to Above The Law, Bloomberg Law's Big Law Business, and TechCrunch), and Jae Um, founder and executive director of legal insights company Six Parsecs (formerly the Director of Strategic Planning and Analysis at Seyfarth), covered their first ACC Legal Operations conference via a live running blog featuring reflections on themes that emerged.  
 
"What I appreciate about these shows is that they tend to focus on less nebulous topics like “the future of the legal industry” and more on practical topics like “what can I do right now to improve my law department," Abramowitz wrote as he kicked off the duo's coverage. 
 
Um and Abramowitz attended sessions, spoke to conference attendees, and listened in like flies-on-the-wall (in a totally non-creepy way). Check out their entire conversation here: Live Conversation From The 2018 ACC Legal Operations Conference
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Thank You From the Contributing Editor of the Legal Ops Observer
Novus Law would like to thank the ACC for hosting yet another very special and successful Legal Ops conference. In particular, we would like to thank Catherine Moynihan and the rest of the ACC team for working so hard for all of us -- thank you so much!  
 
We would also like to thank all of the 2018 ACC Legal Operations Conference attendees for coming to the conference and visiting our home town -- sweet Chicago. Does anyone remember that we recently won a world series? As many of us are life-long Chicagoans and fans of the Cubs - we have to keep mentioning that.
  
Novus Law is known for bringing science to the art of practicing law.
 
We specialize in disputes, investigations and compliance where we transform mountains of evidence into the useful work product our clients and their law firms need so they can pursue their legal strategies with confidence.
 
We thought about our firm's relationship to the legal ops profession and how at our core we both have the same mission -- to bring science to the art of practicing law, whether it's the science of change or operations management, or quantitative analytics or technology.  
 
Individually and as a movement, all of you who are legal ops professionals are doing so much to make the legal industry better for all of us -- thank you very much -- we so enjoy working with you.
 
Sincerely, 
 
Ray Bayley, Novus Law co-founder, president and CEO
Lois Haubold, Novus Law co-founder and executive vice president 
Rachel Zahorsky, Novus Law director, client solutions 
 
(Image: Novus Law Co-Founder Lois Haubold chats with fellow ACC Value Champion Audrey Rubin, vice president, chief operating officer, law and compliance department at Aon Corporation, and Rachel Zahorsky, Novus Law director, client solutions about creating value within corporate legal departments). 
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Call for Programs & Save The Date - 2019 ACC Legal Ops Conference

The 5th annual ACC Legal Operations Conference will be a big part of the ACC Xchange - convening legal operations leaders with general counsel, heads of practice groups, and other legal department leaders on April 28-30 in Minneapolis, MN. The time is now to submit programs for this exciting new event.

Go here to submit your great program ideas. Organizing conference sessions is a great way to get involved, help elevate the profession, and get a complimentary registration. 

And mark your calendar - see you there!

For More Information: LawDepartmentOps@acc.com

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Conversations With Heads of Ops At AbbVie and Walt Disney

Corporate Counsel recently interviewed ACC Legal Operations Chair Sam Ranganathan (senior director of information governance and legal ops at AbbVie) and Vice Chair Tania Daniels (head of global operations at The Walt Disney Co.), for Operationally Speaking, a column devoted to getting to know the legal operations professionals behind some of the most prominent corporate law departments in the world. 

Ranganathan shared his aspirations to bring the ACC’s ops unit to the next level or to “Legal Operations 3.0,” with with The Recorder's Dan Clark. This includes combining resources with the larger ACC - including combining the ACC mid-year meeting with the legal operations conference to form the ACC Xchange - focused on leadership in operations, practice management and more. Read the entire interview here: A Conversation With AbbVie and ACC's Sam Ranganathan.
 
Daniels talks with Clark about the morphing of legal operations into a mature profession, and the industry's recognition (and, most importantly, the recognition from general counsel) of ops as a key contributor to the success of a corporate legal department. Read the entire interview here: Tania Daniels Talks Shop About Legal Operations at The Walt Disney Company and the ACC.
 
(Images: Ranganathan and Daniels present at the 2018 ACC Legal Operations Conference.)
 
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Highlights from the ACC Legal Ops News & Announcements Page
Novus Law LLC, Client Solutions Team. Follow us on Twitter @NovusLawLLC.

There is a lot of terrific information floating by in the social media stream - often too much for busy legal ops professionals to consume. The ACC Legal Ops News & Announcements tab tracks the best items to keep you well informed. Take a look at these three articles as provocative food for thought:

  • Legal technology companies are reaping big benefits as corporate law departments look to free up attorneys to devote more time to complex tasks, and as the role of custom technology and automated processes gain momentum in the legal profession, reports Law 360 in its latest legal industry coverage: Legal Tech Cos. On The Rise As GCs Embrace Automation
  • At the 2018 ACC Legal Operations Conference, Bloomberg Law interviewed Claire Debney of Shire to discuss the culture of the Shire law department, the company's upcoming merger, and more. Watch (here)!

Finally, we can't wait to dive into law professor Michele DeStefano's latest book, Legal Upheaval: A Guide to Creativity, Collaboration, and Innovation in Law. Recognized by the ABA as a Legal Rebel, DeStefano researches and writes about the growing intersections between law, business, and legal innovation. She's also the the founder of LawWithoutWalls, a multi-disciplinary, international think-tank of over 1000 lawyers, business professionals, entrepreneurs, and law and business students that collaborate to solve problems and create innovations at the intersection of law, business, and technology. This book is for anyone invested in the future of the legal profession, be it someone tasked with transforming their practice, someone looking to approach their work in a new way, someone looking for a fresh approach to client relations, or someone new to the field interested in a forecast of the world to come.

We're finding new hand-picked must-read items all the time - be sure to bookmark or subscribe to www.acc.com/legalops/news

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How to Get Involved With the ACC Legal Ops Community

 

There are many ways to get involved with and contribute to the ACC Legal Operations community. We would love to hear your ideas, learn and collaborate together!

  • Jump into one (or more) of the Interest Groups or Regional Groups, learning from others &/or sharing your know-how virtually or in person
  • Champion the Legal Operations function - the ACC Legal Operations LinkedIn Showcase page offers peers, in-house counsel and others in the legal ecosystem leading practices shared among our members.  Help show off the value of legal ops professionals - follow it to get updates, share and tweet articles (#ACCLegalOps).
  • Let us know if you would like to be featured in the ACC Legal Ops Observer, the ACC Docket and the LinkedIn Legal Ops showcase page (a package deal!).  
  • Author an article for the ACC Legal Ops Observer - &/or other pubs - to share your insights and best practices. 
  • Be an Ambassador – many GCs are curious about the rise of legal ops, and we are communicating best practices in standing up the operations function at ACC Chapter events. We even have a “Legal Ops 101” deck you can use as a template.
  • Benchmark your department through the ACC Maturity Model for the Operations of a Legal Department and then tune-in for (or teach) the monthly webinar series on the many facets of legal ops. 

Email us to get involved - with offers to share your know-how, suggestions or any questions! LawDepartmentOps@ACC.com.

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Not a Member of ACC Legal Ops? Join Now!

Join now to get access to resources, participate in any of the Interest Groups, and use the online Member Forum for ad hoc benchmarking and referrals. The ACC Legal Ops section welcomes all professionals who are leaders of corporate legal department operations, including those who run outside counsel and/or alternative legal services providers and vendor management, finance, project, and technology management. Being a lawyer is not required.

The ACC Legal Ops section is active throughout the year, adding resources, conducting benchmarking studies, and providing webinars by legal operations professionals, for legal ops professionals.

For more information, visit www.acc.com/legalops or contact LawDepartmentOps@acc.com.

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Contributing Editor:

What's Inside this Issue of the Legal Ops Observer?
GC Keynotes Share Divergent Legal Ops Tactics for Providing Value
Blockchain 101: What You Need to Know
How to Measure the Success of Alternative Fee Agreements
Knowledge Management - Beyond Tech Solutions (a.k.a Back to the Future)
Leading Yourself and Others (including your GC!) Through Change
Top 5 Best Practices for Accruals Management
Non-Lawyers and the Legal Ops Ecosystem
ACC Announces Inaugural Legal Operations Award Winners
Closing Thoughts from the New Chair of ACC Legal Operations
Want a Deeper Dive? Follow A Live Blog From the ACC Legal Ops Conference!
Thank You From the Contributing Editor of the Legal Ops Observer
Call for Programs & Save The Date - 2019 ACC Legal Ops Conference
Conversations With Heads of Ops At AbbVie and Walt Disney
Highlights from the ACC Legal Ops News & Announcements Page
How to Get Involved With the ACC Legal Ops Community
Not a Member of ACC Legal Ops? Join Now!
Our Mission
The Legal Ops Observer is devoted to reporting on topics important to the ACC Legal Operations community — from challenges we face to leading practices that work; and from innovation within companies to shaping the future of legal ops across the industry. Follow ACC on Twitter @ACCinhouse #ACCLegalOps and on the LinkedIn ACC Legal Ops showcase page.
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