American College of Healthcare Executives
Winter 2009
In This Issue

Message from the Regent - Winter 2009
Meet your New Board Members and Executive Officers
Chapter Sponsors Alaska Native Tribal Health Students
Member Profile: LtCol James Cohen, One Veteran Who Keeps on Serving
Mountain PacificQuality Healthcare Annouces Quallity Winners
National News - Fall 2009
Find Out Who's Waiting to Welcome You
Make Listening a Key Component of Your Leadership Strategy
Ensure delivery of Chapter E-newsletter (Disclaimer)


  Chapter Officers

President
Bruce W. Johnson, DHA, FACHE

President-Elect
James H. Brooks, Jr., FACHE

Secretary/Treasurer
Lt Col David V. Gill, FACHE

Immediate Past President
Michelle E. Calvin-Casey, FACHE

Board of Directors
Dawn M. Carman. FACHE
Victor J. Rosenbaum, FACHE
Michael Powers, FACHE
Christopher Galloway
Debbi Lehner, FACHE
Make Listening a Key Component of Your Leadership Strategy

Successful leaders don’t talk all the time; they pay close and constant attention to the people they want to influence. If you want to do a better job of leading people, start by becoming the kind of leader your staff feel comfortable talking to. Here are some guidelines:

  • Ask good questions. The best questions generate detailed answers and thorough discussions. Instead of telling people what you want them to do, ask them what they think they should do and why. Listen before you speak, and then ask more questions that explore their thinking.
  • Don’t solve problems for people. Your staff will bring you problems and ask you what to do. Resist the impulse to tell them, or to handle the problem yourself. Instead talk about what caused the problem, explore options, and—again—listen to ideas. Even if the solution ultimately comes from your head, people will feel better about putting it to work knowing they had a fair chance to share their opinions.
  •  Pay attention to feelings. You don’t have to be a psychologist to understand and take into account the emotions of your employees. Let people vent when they’re upset. Acknowledge their anger when they feel they’ve been treated unfairly. Smile when they make a joke. You may not agree with their feelings, but you do need to validate them.
  •  Look forward, not back. Always steer your discussions toward the future. Avoid dwelling on past mistakes or last year’s triumphs. Don’t ignore the lessons of experience; instead, take a long-term perspective that motivates people to move forward.

Adapted from Communication Solutions, July 2009, (800) 878-5331.


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