Quarterly Newsletter of the Canadian Chapter of ACHE
Fall 2019
In This Issue
Message from Your Board Chair
ACHE Canada Member Spotlight: Leslie Benecki
New & Noteworthy in Canadian Healthcare
Message from Your Canadian Regent
Learn the Art of Dialogue and Have Open, Productive Conversations
Learning Corner
ACHE Canadian Member Spotlight: Marcy Saxe-Braithwaite
ACHE News | Q4
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2019 Chapter Officers
Chair

Frances Roesch, FACHE 

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Vice Chair

Todd Stepaniuk   

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Treasurer

Leslie Benecki, FACHE 

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Chair, Audit Committee

Guy Bourbonnière

Chapter email LinkedIn

 

Chair, Communications 

Paula Neves, PhD

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Chair, Membership & Advancement

Todd Stepanuik   

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Chair, Programs

David Matear, FACHE

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Regent &

Chair, Nominations

Danielle Swerhone, FACHE

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Learn the Art of Dialogue and Have Open, Productive Conversations

Open and productive conversation is absolutely critical in today’s high-velocity business environment. If our conversations go nowhere, failure will quickly follow.

The problem is that most of us think we are having conversations when we really are not. We often participate in one-way conversations–essentially monologues: I tell you what I want to tell you. You tell me what you want to tell me (or you tell me what you think I want to hear so I’ll leave you alone). We excel at taking turns talking, but neither side is exploring and discovering and building on what is being said. When this happens, the promise of a new discovery or breakthrough is lost. So we aren’t solving problems and are often creating them.

There is a difference between what typically passes for conversation and true dialogue. If two people are engaged in a dialogue, at least one of them can dependably benefit from the other’s experiences. That is why it is important to learn the art of dialogue and practice it daily in all communications. To help promote the art of dialogue, you must be curious about another's point of view and willing to:

• State your own view and ask others for their reactions
• Be wrong
• Accept that you may be unaware of certain facts
• Remain open to new information
• Change your mind
• Interpret how others are thinking and reacting and seek to understand their underlying feelings

Dialogue lets us discover more of our own intelligence and blend it with the knowledge and wisdom of others. Clear and powerful agreements can result from dialogue, whereas little worthwhile insight is likely to come from simultaneous monologues. These types of ineffective conversations can lead to a reactive cycle, in which people react instead of participate. If left unchecked, the reactive cycle can do more than kill the productivity of a conversation and even damage relationships.

A reactive cycle starts when someone says something with which you don’t agree, or may even strongly dislike. In a split second, your emotions are triggered and you may feel threatened or defensive. You react by attempting to control the situation, the person or retaliating. Doing so may trigger the other person's emotions, causing that person to now attempt to gain control, which, in turn, causes you to react again. This back-and-forth emotional interplay—this reactive cycle—results in another unproductive conversation or meeting.

There are three steps that can be taken to break a reactive cycle:

  1. Identify it; where one of the parties notices the reactive cycle and literally “calls it out.”
  2. One or both of the parties claim their responsibility for being reactive.
  3. Both parties try to understand their own–and the other’s–viewpoints and emotions, and attempt to enter into a true dialogue by reframing their perspectives.

After we have named, claimed and re-framed a reactive cycle, we can engage in the type of open, honest and productive discussion needed to accomplish mutual objectives. By learning the art of dialogue we help ensure that everyone is on the same page and moving forward in the same direction.

—Adapted from "Learn the Art of Dialogue and Have Open, Productive Conversations," O'Brien Group.

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Upcoming Events
Dec 10, 2019 - FACHE Board Certification Webinar for Canadian Members of ACHE
Stand out as a leader among leaders in healthcare management when you earn the FACHE credential.vJoin us  on December 10, 2019, 12 noon to 1 PM Eastern, for a complimentary Fellowship Advancement webinar for Canadian members of ACHE. Space is limited. Advance registration is required. Please visit Chapter eventbrite page for details - and check your registration confirmation email for  login instructions.
 
Jan 8, 2020 - CFHI 2021 Policy Circle Application Deadline
The Policy Circle aims to connect mid-career professionals who are committed to improving health care policy and practice, now and in the future. www.cfhi-fcass.ca/WhatWeDo/policy-circle  

Jan 21, 2020 - ACHE Congress Poster Session Deadline
ACHE members are invited to submit posters on management innovations for 2020 Healthcare Leadership Congress. For details please visit www.ache.org/CongressPosterSession.
 
Feb 11, 2020 - EXTRA Executive Training Program Deadline
Also from the Canadian Foundation for Healthcare Improvement (CFHI), this recognized leadership development and quality improvement fellowship builds leadership and organizational capacity for participating teams. For details click here.
 
Mar 23-26, 2020 - ACHE Congress on Healthcare Leadership, Chicago
Join more than 4,200 health care leaders for the premier education and networking event of the year. Make connections that last a lifetime. Empower change in yourself, your organization and your community. Gain inspiration from innovative thought leaders. To register or for other education options, visit www.ache.org.

 

If you have an event or deadline you would like feature in upcoming issues of this newsletter please email achecanada@achemail.net


The Canadian Chapter of ACHE is an independent chapter of the American College of Healthcare Executives (ACHE).

Vision: To be the professional association of choice for Canada's health leaders.

Mission: To promote exceptional professional development through partnerships, networks and access to national and international resources enabling health care leadership excellence.