American College of Healthcare Executives of Central Florida

Winter 2013

Message from the President - Winter 2013

Calvin Coolidge once said, “Christmas is not a time, nor a season, but a state of mind

Calvin Coolidge once said, “Christmas is not a time, nor a season, but a state of mind. To cherish peace and goodwill, to be plenteous in mercy, is to have the real spirit of Christmas”. How is your spirit this year?

The American College of Healthcare Executives of Central Florida (ACHECF) has a lot to celebrate and frankly, our spirit is alive and thriving. We have experienced our 2015 Vision, “Driving Awareness (of value), Maintaining Vitality (of programs and events), and Increasing Visibility (for stakeholders)” throughout the year in many accomplishments:

  • 25% increase in events for members from Networking to Education venues over 2012!
  • Membership Growth at Goal! Over 450active members and nearly 100 student associate members!
  • Mentorship program through ACHECF with nearly 20 participants!
  • Thriving Chapter with new leaders for 2014 with focus on a more Visible partnership with UCF, Advancing more members to Fellow status, Implementing diversity in our strategic plan, and starting our first Local Program Council in Lake County to name a few.
  • ACHECF Annual Event Attendance at an all time high! Highest in Chapter history!
  • Member satisfaction scores at their highest in 3-years!
  • 1st Annual Volunteer Recognition event held last August!
  • NEW ACHECF Website launching January 2014!

Special thanks to the Board of Directors for 2013, Judy Killebrew – Vice President/Membership Chair, Ann Corniel – Secretary / Treasurer, Jan Moysey – Past President, Jake Kirchner – Programs Chair, Alex Johnson – FL Eastern Regent, Janell Smith – Student Representative and Communications Chair, and Kim Wolff, our Chapter Administrative Assistant.

As our mission clearly expresses, we are here to grow together through promoting education, fostering professional and personal development, and tackling the issues of today with innovative solutions to bring world-class healthcare to our communities – this is our ACHECF purpose! I personally invite every member to engage with ACHE in 2014. There has never been a better time to advance ourselves for the cause of others. I am energized to be serving a second-term as your Chapter President and look forward to meet each of you this coming year.

Best wishes and many blessings for you and your family!


William P. Perno, FACHE

ACHECF President


Message from Your ACHE Regent - Winter 2013

As we bring 2013 to a close, I wanted to update you on some behind-the-scenes activities that have occurred on your behalf

Dear Colleagues,

As we bring 2013 to a close, I wanted to update you on some behind-the-scenes activities that have occurred on your behalf:

·        Your local chapters are in the process of installing the officers you elected.  In every chapter, there is a nice blend of veteran leaders and new faces to continue to deliver value for your membership dollars.  As these groups begin to solidify their slate of events for the coming year, you can count on two things:  exceptional educational presentations by experts in the field, offered in attractive, convenient venues and at prices that don’t break the budget; and networking opportunities to establish and cultivate relationships with healthcare professionals across a wide range of industry sectors.

·        The Regent’s Advisory Council – whose primary purpose is to strengthen ACHE’s presence in Florida and foster greater engagement of healthcare executives in your professional organization – is undertaking some interesting initiatives:

·        Outreach to medical and nursing students to promote greater collaboration between clinicians and administrators as early in their careers as possible;

·        Encouraging participation in ACHE’s Leadership Mentoring Network where rewarding opportunities for development and fulfillment are achievable regardless of your career stage;

·        Delving into your perspectives about the FACHE credential by asking you to complete this brief, five-question survey.  An earlier Regent’s Message generated a good bit of conversation - both in praise and criticism - about the advancement process.  I hope you will take a moment to give us specific feedback we can share with ACHE.

On behalf of the local representatives of ACHE, I would like to thank you for your support of ACHE, our local activities this year and your tireless efforts to create healthier communities.  We intend to ensure that your ACHE membership continues to have meaning and relevance for you and that the local chapters meet your professional needs. 

Abundant blessings and joy to you, your families and employees this holiday season!

Warm regards,

M. Alexandra Johnson, FACHE
Regent for Florida - Eastern


National News - Winter 2013

Register Now for the 2014 Congress on Healthcare Leadership

Register Now for the 2014 Congress on Healthcare Leadership

ACHE’s Congress on Healthcare Leadership brings you the best in professional development, exceptional opportunities to network with and learn from peers, and the latest information to enhance your career and address your organization’s challenges in innovative ways. The 2014 Congress on Healthcare Leadership, “Where Knowledge, Ideas and Solutions Connect,” will be held March 24–27 at the Hyatt Regency Chicago, and registration is now open at

Join us and be part of the dynamic, energizing event that draws world-class speakers and more than 4,000 healthcare leaders from across the nation and around the world.

This premier healthcare leadership event provides:

  •  Education on current and emerging issues

  •  More than 140 sessions of practical learning from healthcare’s top leaders

  • Opportunities to connect with your peers

  • Career-enhancement workshops

Call for Innovations for the 2014 Management Innovations Poster Session

ACHE would like to invite authors to submit abstracts of their posters for consideration for the 30th Annual Management Innovations Poster Session to be held at the 2014 Congress on Healthcare Leadership. We are interested in innovations on issues affecting your organization that might be helpful to others, including improving quality or efficiency, improving patient or physician satisfaction, implementation of EHRs, uses of new technology and similar topics. All accepted applicants will be expected to present their posters on Monday, March 24, 2014, between 7 and 8 a.m., and posters will remain on display at Congress from March 24 – 26.

The top innovations will also be published in the 2014 Management Innovations booklet placed on In addition, the participant presenting the innovation judged to be the most creative, broadly applicable and useful to the healthcare management field will receive a Health Administration Press book of his or her choice. Award winners will be announced at the Malcolm T. MacEachern Memorial Lecture and Luncheon on Tuesday, March 25. Visit for the selection criteria and to submit your one-page abstract by Jan. 21, 2014.


Thomas C. Dolan Executive Diversity Program Scholars Selected

Six scholars have been selected for the inaugural Thomas C. Dolan Executive Diversity Program from a pool of 85 applicants. The year-long program will help further prepare these mid- and senior-level careerists to advance to higher leadership roles. Scholars will benefit from specialized curriculum opportunities addressing barriers in career attainment and developing executive presence, one-on-one interaction with a specially selected mentor and participation in formal leadership education and career assessments. The scholars and their respective organizations are:

  • Leslie Burnside, system director, network development & physician relations, UNC Health Care, Chapel Hill, N.C.

  • Jaquetta B. Clemons, DrPH, system director, community health/benefit, CHRISTUS Health System, Irving, Texas

  • Heriberto “Eddie” Cruz, vice president, operations, Access Community Health Network, Chicago

  • Gayathri S. Jith, FACHE, senior vice president, strategy and operations, Valley Presbyterian Hospital,Van Nuys, Calif.

  • Jan Manary, RN, Captain, Nurse Corps, U.S. Navy, Reserve Component, Arlington, Va.

  • Patrick Ramirez, administrative director, UCSF Medical Center, San Francisco

“This is an impressive group of healthcare executives to compose our inaugural cohort,” says ACHE President and CEO Deborah J. Bowen, FACHE, CAE. “We are confident these scholars will not only benefit from the program offerings but will make strong contributions to healthcare as they advance in their careers.”

The Thomas C. Dolan Executive Diversity Program was established by the Foundation of the American College of Healthcare Executives to honor Dolan, who served as president and CEO of ACHE from 1991-2013, for his long-standing service to the profession of healthcare leadership and to further his strong commitment to achieving greater diversity among senior healthcare leaders. Scholars will receive tuition to attend ACHE’s most notable educational offerings, including the 2014 Senior Executive Program or Executive Program and ACHE’s 2014 Congress on Healthcare Leadership. Enhanced self-awareness, critical leadership skills and an expanded network of leaders will prepare scholars for their future roles.

“ACHE is pleased there has been tremendous interest in and support for the Thomas C. Dolan Executive Diversity program,” says Bowen. “We are thrilled to be able to expand our support to diversify the leadership ranks in healthcare, and we are enormously grateful to the community of ACHE leaders that supports this program and made this possible.”

For more information about the selected scholars and the Executive Diversity Program, visit

ACHE Nominating Committee 2014 Slate

The ACHE Nominating Committee has agreed on a slate to be presented to the Council of Regents on March 22, 2014, at the Council of Regents meeting in Chicago. All nominees have been notified and have agreed to serve if elected. All terms begin at the close of the Council meeting on March 22. The 2014 slate is as follows:

Nominating Committee Member, District 1 (two-year term ending in 2016)

Cheray T. Burnett, FACHE
Vice President
St. John’s Riverside Hospital
Yonkers, N.Y.

Nominating Committee Member, District 4 (two-year term ending in 2016)

Fred B. Hood, FACHE
North Mississippi Medical Center-Pontotoc
Pontotoc, Miss.

Nominating Committee Member, District 5 (two-year term ending in 2016)

Ted W. Hirsch, FACHE
Senior Executive Officer
Kalispell Regional Medical Center
Kalispell, Mont.

Governor (three-year term ending in 2017)

James W. Connolly, FACHE
President and CEO
Ellis Medicine
Schenectady, N.Y.

Governor (three-year term ending in 2017)

David A. Olson, FACHE
Chief Strategy Officer
Froedtert Health

Governor (three-year term ending in 2017)

Charles D. Stokes, FACHE
Memorial Hermann Healthcare System

Governor (three-year term ending in 2017)

Christine C. Winn, FACHE
Executive Director
Cooper University Health Care
Camden, N.J.


Richard D. Cordova, FACHE
President and CEO
Children’s Hospital Los Angeles
Los Angeles

Additional nominations for members of the Nominating Committee may be made from the floor at the annual Council of Regents meeting. Additional nominations for the offices of Chairman-Elect and Governor may be made in the following manner: Any Fellow may be nominated by written petition of at least 15 members of the Council of Regents. Nominations must be received in the ACHE headquarters office (American College of Healthcare Executives, 1 North Franklin Street, Suite 1700, Chicago, IL 60606-3529) at least 60 days prior to the annual meeting of the Council of Regents. Regents shall be notified in writing of nominations at least 30 days prior to the annual meeting of the Council of Regents.

Thanks to the members of the Nominating Committee for their contributions in this important assignment:

Rulon F. Stacey, PhD, FACHE
Col James J. Burks, FACHE
Gayle L. Capozzalo, FACHE
David D. Clark, FACHE
Thomas S. Elmore, FACHE
Barbara L. Knutzen, FACHE
Cindy J. Rogers, FACHE
Adam K. Weinstein, FACHE

ACHE Call for Nominations for the 2015 Slate

ACHE’s 2014–2015 Nominating Committee is calling for applications for service beginning in 2015. All members are encouraged to participate in the nominating process. ACHE Fellows are eligible for any of the Governor and Chairman-Elect vacancies and are eligible for the Nominating Committee vacancies within their district. Open positions on the slate include:

-Nominating Committee Member, District 2 (two-year term ending in 2017)

-Nominating Committee Member, District 3 (two-year term ending in 2017)

-Nominating Committee Member, District 6 (two-year term ending in 2017)

-4 Governors (three-year terms ending in 2018)


Please refer to the following district designations for the open positions:

  • District 2: District of Columbia, Florida, Georgia, Maryland, North Carolina, Puerto Rico, South Carolina, Virginia, West Virginia.

  • District 3: Illinois, Indiana, Iowa, Kentucky, Michigan, Minnesota, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin.

  • District 6: Uniformed Services/Veterans Affairs.

Candidates for Chairman-Elect and Governor should submit an application to serve, a copy of their resume and up to 10 letters of support.

Candidates for the Nominating Committee should only submit a letter of self-nomination and a copy of their resume.

Applications to serve and self-nominations must be submitted electronically to and must be received by July 15, 2014. All correspondence should be addressed to Gayle L. Capozzalo, FACHE, chairman, Nominating Committee, c/o Julie Nolan, American College of Healthcare Executives, 1 N. Franklin St., Ste. 1700, Chicago, IL 60606-3529.

The first meeting of ACHE’s 2014–2015 Nominating Committee will be held on Tuesday, March 25, 2014, during the Congress on Healthcare Leadership in Chicago. The committee will be in open session at 2:45 p.m. During the meeting an orientation session will be conducted for potential candidates, giving them the opportunity to ask questions regarding the nominating process. Immediately following the orientation, an open forum will be provided for ACHE members to present and discuss their views of ACHE leadership needs.

Following the July 15 submission deadline, the committee will meet to determine which candidates for Chairman-Elect and Governor will be interviewed. All candidates will be notified in writing of the committee’s decision by Sept. 30, 2014, and candidates for Chairman-Elect and Governor will be interviewed in person on Oct. 30, 2014.

To review the Candidate Guidelines, visit If you have any questions, please contact Julie Nolan at (312) 424-9367 or


ACHE Call for Nominations for Regent-at-Large

The ACHE Board of Governors is calling for applications to serve as Regent-at-Large in Districts 2, 3, 4 and 5 beginning in March 2015. ACHE Fellows are eligible for Regent-at-Large vacancies within their district.


  • District 2 consists of the District of Columbia, Florida, Georgia, Maryland, North Carolina, Puerto Rico, South Carolina, Virginia and West Virginia.

  • District 3 consists of Illinois, Indiana, Iowa, Kentucky, Michigan, Nebraska, Minnesota, North Dakota, Ohio, South Dakota and Wisconsin.

  • District 4 consists of Alabama, Arkansas, Kansas, Louisiana, Mississippi, Missouri, New Mexico, Oklahoma, Tennessee and Texas.

  • District 5 consists of Alaska, Arizona, California, Colorado, Hawaii, Idaho, Montana, Nevada, Oregon, Utah, Washington and Wyoming.

The goal of the Board of Governors in appointing Regents-at-Large is for the Council of Regents to mirror the diversity of ACHE Members and Fellows. To that end, the Board seeks applicants who are female or persons of color as these groups are underrepresented on the Council of Regents. The responsibilities of the Regent-at-Large, including suggested knowledge, skills and experience, are included in the position description posted at Appointments will be made by the Board of Governors in November 2014. Candidates should not directly contact members of the Board of Governors to request letters of support.

Fellows from Districts 2, 3, 4 and 5 may apply to serve by sending a letter (see specifications below) via U.S. mail postmarked between January 1 and July 15 to Thom D. Freyer, FACHE, CAE, American College of Healthcare Executives, 1 N. Franklin St., Suite 1700, Chicago, IL 60606-3529. Materials can also be sent via email to or faxed to (312) 424-2836. All candidates will be listed in the Member Center of under the heading “Regent-at-Large Declared Candidates.” Any candidate not listed by July 31 should contact Thom D. Freyer, FACHE, CAE, immediately. If prospective candidates have any questions about the application process, they should contact Thom Freyer.

Application specifications: To be considered, applications must include:

  • A statement, in the form of a letter, by the candidate that addresses his or her qualifications for the position, including the characteristics identified by the Board of Governors that are noted above and
    • A professional resume of education and work experience

    Candidates may include up to two letters of support for their candidacy. Letters of support may not be solicited from current members of the ACHE Board of Governors.

    Thank You to 2013 Premier Corporate Partners

    ACHE would like to thank our 2013 Premier Corporate Partners who have all recommitted their support for 2014. Through their support, our Corporate Partners demonstrate commitment to the future of healthcare leadership and improving healthcare delivery. For more information, please visit



    Apply for a Tuition Waiver

    To reduce the barriers to ACHE educational programming for ACHE members experiencing economic hardship, ACHE has established the Tuition Waiver Assistance Program.

    ACHE makes available a limited number of tuition waivers to ACHE Members and Fellows whose organizations lack the resources to fund their tuition for education programs. Members and Fellows in career transition are also encouraged to apply. Tuition waivers are based on financial need and are available for the following ACHE education programs:

  • Congress on Healthcare Leadership
  • Cluster Seminars
  • Self-Study Programs
  • Online Education Programs
  • Online Tutorial (Board of Governors Exam preparation)
  • ACHE Board of Governors Exam Review Course

  • All requests are due no less than eight weeks before the program date, except for ACHE self-study courses; see quarterly application deadlines on the FAQ page of the tuition waiver application. Incomplete applications and applications received after the deadline will not be considered. Recipients will be notified of the waiver review panel's decision not less than six weeks before the program date. For ACHE self-study courses, applicants will be notified three weeks after the quarterly application deadline.

    If you have questions about the program, please contact Teri Somrak, associate director, Division of Professional Development, at (312) 424-9354 or For more information, visit

    Membership - Winter 2013

    2013 has been a great year for ACHECF membership


    2013 has been a great year for ACHECF membership.  We have had 73 new members join us and with 468 total chapter members and over a 100 student associate members, our chapter is strong.  There are 78 Fellows in our chapter and 144 members that are eligible to advance!  Thank you for supporting and being involved in your Central Florida chapter.


    CONGRATULATIONS to the following ACHECF members:

    Recertified as a Fellow:

    Gregory Ohe, FACHE of Orlando


    A Warm Welcome to our new Chapter Members:

    Jason Langley of Leesburg

    Chad Moses of Leesburg

    Nathan White of Daytona Beach

    Brian Bryant of Orlando

    Julian Coomes of Orlando

    Dina McKenna of Altamonte Springs

    Corinne Romano of Sebastian

    Philip Smith of Oviedo

    David Steele of Leesburg

    Edmund Hodge of Longwood

    Tariq Jawad of Orlando

    Meta Johnson of Orlando

    Christina McGuirk of Ocoee

    Oneida Segura of Orlando

    Mindy Wright of Apopka

    Gordon Liametz of Orlando


    New Student Associate Members:

    Jason Boxman of Windermere

    Lauren Thawley of Rockledge

    Ronald Crealese of Orlando

    Jennifer Odom of Groveland

    Nanika Bethel of Orlando

    Tina Yeung of Orlando

    Cherie Boyce of Orlando

    Sara Dee of Orlando

    Kruparaj Shettian of Leesburg

    Laura Metz of Longwood

    Carole Becker of Orlando

    Jordan Williams of Maitland

    Anthony Ochiltree of Orlando

    Programs - Winter 2013

    In the midst of great healthcare and technology innovations, social media has become an increasingly hot topic of conversation


    In the midst of great healthcare and technology innovations, social media has become an increasingly hot topic of conversation.  Tumblr, YouTube, StumbleUpon, Reddit, Instagram and Digg Ads are just a few names of sites that represent the dizzying amount of possibilities when considering an outlet for advertising through social media.  Below highlighted are the ‘big three’ to consider when advertising through such an outlet, along with their main characteristics:

    • LinkedIn (259 million users)– The advantages of LinkedIn are that the website caters to business professionals and is simple to use. The layout is clear and utilized by professionals and jobseekers in all career stages.  This outlet can be powerful when used as a secondary advertising source to drive traffic to and promote brand extension.
    • Twitter (500 million users) – Huffington Post reported an increase in use of approximately 13% in 2011 and 15% in 2012, meaning the already popular social media site is gaining rapid momentum.  Posts through Twitter are limited to 140 characters in length, which can feel restrictive at times, but also allows for brief, straightforward messaging, including driving traffic through hyperlinks to blog posts, news articles, and websites.  Effective use of Twitter as an advertising tool can be somewhat labor intensive as users seek frequent updates, but platforms, such as HootSuite, allow users to schedule multiple posts in advance for automatic timed delivery.
    • Facebook (1.19 billion users) – Still considered the ‘holy grail’ of social media advertising outlets, although the gap has closed recently. Data shows a massive outmigration of teens and new social media users due to the fact that many older generation users have come to understand and utilize Facebook over the past several years.  This trend has led the younger generation, or ‘Generation Z,’ to feel as though they have lost their privacy and exclusive access, while seeking other outlets to share information.  However, the fact remains that an older generation of users translates to users with more access to disposable income, and Facebook’s ability for targeted demographic advertising makes it a powerful tool for advertising and brand management. 


    For further discussion of these platforms and more, please join our ACHE of Central Florida chapter at our first event in 2014 – “Social Media and Mobile Health: The Good, The Bad and The Ugly”.  More details will be posted on our website in the near future.

    Respectfully Submitted,

    Jake Kirchner, DPM, MHSA
    Board Member, Programs Chairperson
    ACHE of Central Florida


    Your ACHE of Central Florida Chapter works hard to offer world-class content at our events. Check out our list of upcoming events. For any additional questions, please do not hesitate to ask Jake Kirchner, Programs Chairperson at or any of our board members.


    for event registration updates.

    ACHE Education Programs - ACHE Education Calendar and Key West Cluster

    Download September 2013–August 2014 calendar (PDF)

    ACHE Educational Programs

    Download September 2013–August 2014 calendar (PDF)



    Session 1: January 27– 28, 2014

    Comprehensive Leadership for Senior-Level Executives

    Critical Financial Skills for Hospital Success

    Possibilities, Probabilities and Creative Solutions: Breakthrough Thinking for Complex Environments

    Session 2: January 29– 30, 2014

    Hospitals and Integrated Networks of the Future

    Integration vs. Competition: The Future of Hospital-Physician Relations

    Preparing to Live on Medicare Rates: A Margin Improvement Planning Program - New!

    Two-Day Seminar Details

    Time: 7:00 a.m.–1:30 p.m.
    Credits: 12 ACHE Face-to-Face Education credits
    Tuition: ACHE member $1,375/Nonmember $1,575

    The tuition fee covers one seminar selected from either Session 1 or Session 2. If you would like to attend two seminars, you will be charged two tuition fees. Due to the timing, you may only register for one seminar from each session.



    Fax or Mail (PDF)

    (312) 424-9400

    (Registrations accepted in the order they are received)

    Cancellation Policy

    CANCELLATION To cancel or transfer to another seminar, please notify us in writing no later than Monday, January 13, 2014 for full credit or refund, less a $100 nonrefundable processing fee per seminar. After January 13, all fees are forfeited; however, you may send a substitute if you cannot attend.

    Hotel & Travel

    The Westin Key West Resort & Marina
    245 Front Street
    Key West, FL

    (866) 837-4250

    (305) 294-4345

    Discounted rate of $239.00 is available until rooms are sold out or until 1/3/2014.

    View more travel information (PDF)

    Download a Program Brochure


    Sponsorship - Winter 2013

    The ACHE of Central Florida Chapter would like to offer your company the opportunity to become a sponsor of the local chapter.


    The ACHE of Central Florida Chapter would like to offer your company the opportunity to become a sponsor of the local chapter. As an ACHE of Central Florida Chapter Sponsor, your company will have yearlong exposure and sponsorship opportunities to build one-on-one relationships with key decision makers. The sponsorship program offers:

    • Access to healthcare executives who make major purchasing decisions during networking opportunities at educational events.

    • Opportunities to gain new insight into healthcare delivery strategies, programs, products and services by participating in educational offerings with ACHE members.

    • Insight into trends, issues, and research affecting the healthcare field.

    • and more.

    Shown below are the sponsorship forms to get you started in becoming an ACHE of Central Florida Chapter Sponsor today!

    ACHE of Central Florida Chapter Sponsorship Opportunities

    ACHE of Central Florida Chapter Sponsorship Registration Form


    THANK YOU to the following Sponsors of ACHE of Central Florida Chapter!



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    Venue Sponsors 2013

    Orlando Health Heart Institute


    Florida Hospital


    Nemours Children's Hospital


    Health Central Hospital


    Health First




    ACHE of Central Florida Chapter appreciates your support of our mission to provide educational, scholarship, and networking opportunities to the healthcare leaders of Central Florida.

    For more detailed information about sponsorship opportunities or to become a sponsor for the ACHE of Central Florida Chapter, please visit the sponsorship tab at

    Chapter News - Winter 2013

    On Thursday, December 5, 2013, ACHECF held its first networking event at Seasons 52 On the Lake at Plaza Venezia

    On Thursday, December 5, 2013, ACHECF held its first networking event at Seasons 52 On the Lake at Plaza Venezia.  Nearly 50 members attended the event filled with networking games and Seasons 52 legendary food. 

    Two networking events are scheduled to be held in 2014.  Please be sure to periodically check the ACHECF website for further information.  

    Networking Event: CEO Rounds

    March 20th, 2014 Thursday 11:30 am – 1:00 pm
    Tentative Location: Health First Viera Hospital

    Networking Event: CEO Rounds

    August 14th, 2014 Thursday 11:30 am – 1:00 pm
    Tentative Location: Florida Hospital Orlando – Florida Division Executive Office

    Lead by Example: Know the Qualities of a Good Leader

    Becoming a leader requires that you understand the roles and responsibilities of leadership and that you practice the qualities of a good leader until you begin to emerge as a leader in your personal and professional life.
    You are always free to choose and have the ability to choose, to take command and to assume a leadership role in your life through several different leadership styles. In fact, your life is the result of the choices and decisions you have made up until this moment. Leaders are those who make better choices and decisions than others more often than not, and choose to lead by example.

    3 Different Leadership Styles
    The good news about leaders is that they are made, not born. Leaders are largely self-made as the result of continuously working on themselves over the years. No one starts off as a leader, but you can aspire to leadership by learning the qualities of a good leader and how they think and feel, and then by emulating them until you become one yourself.

    Position Power
    There are three major forms of leadership styles in our society today. The first is position power. Position power refers to the powers of rewarding and punishing that go with a particular title or role.

    If you are made operations manager or vice president of development, you have the power to hire and fire people, to raise their pay or leave it where it is. You have the power to hand out privileges or punishment and to alter the terms and conditions of employment to make them more or less agreeable. But whoever has your title has those powers. They are conferred upon you by the title itself. They go with the position.

    Expert Power
    The second type of power is expert power. Expert power arises when you are very good at what you do and as a result, people defer to your opinion and your judgment. Experts in critical areas for the survival or growth of organizations have tremendous power, even though they may have no staff at all. Their decisions and their judgment carry a tremendous weight.

    One of the most important decisions you make during the course of your working life is to develop expert power in what you do. By becoming exceptional in your area of expertise, you develop power out of all proportion to your position or title. The most respected and valued people in any organization are those who have developed the ability to make the most valuable and most consistent contributions to the business. By being excellent at what you do, you set up a force field of energy that attracts power and respect to you.

    Ascribed Power
    The third form of power in organizations is called ascribed power. This is power that is conferred upon you by other people because they like you, trust you, believe in you and want you to have more influence and authority.

    Ascribed power is a combination of being very good at what you do, being likable, being results-oriented and being perceived as the kind of person who can be the most helpful to others in achieving their individual goals.

    The effective leader always begins with the “needs” of the situation. The effective leader always asks, “What does this situation most require of me? What am I most uniquely capable of contributing to this organization? Of all the things that I can bring to this organization, what are the one or two things that I and only I can do that will make a difference?”

    Have a Vision, Make a Difference and Lead by Example
    The most common characteristic of leadership, throughout the ages, is that leaders have “vision.” Leaders can see the big picture. Leaders can project forward three to five years and imagine clearly where they want to take the organization and what it will look like when they get there.

    Leaders have the ability to articulate this vision in such a way that everyone around them can see and understand where they are going. The leader is the person who has the ability to articulate an exciting vision of a compelling future that everyone wants to be a part of.

    Perhaps the most compelling vision that you can articulate for the people around you is the decision and determination to “be the best” at whatever you do.

    One of the most important qualities of a good leader is for you to lead by example, to be a role model, to be the kind of person that everyone else looks up to and wants to be like. One of the characteristics of leaders is that they carry themselves at all times, even when no one is watching, as if everyone was watching.

    —Adapted from “Lead by Example: Know the Qualities of a Good Leader” by Brian Tracy International,

    Prep to Present to the C-Suite or the Board

    Presenting to a group of executives or your organization’s board of trustees doesn’t have to be terrifying. Follow these tips to impress even the most intimidating top-level execs:

    • Stay focused. Don’t attempt to wow executives by covering every great idea you have. Answer specific requests succinctly but thoroughly. Concentrate on a few key takeaways and nothing more. If you are asked to present on something specific, do that.

    • Expect interruptions. Powerful people are busy and may be pulled out of the discussion as urgent issues pop up. Prepare material for just half the time you are allotted. If you are scheduled 30 minutes, create a 15-minute presentation that you know backwards and forwards. That way you cover key points should interruptions eat up some of your time. If you are lucky enough to experience few or no interruptions, use the rest of the time for Q&A and to clarify any confusion.

    • Plan for every response. You need to be able to answer every question and respond to every comment quickly and accurately. Study and rehearse to ensure that you present a confident and knowledgeable image.

    If possible, meet with a group of colleagues and ask them to drive you with challenging questions so that you can prepare for anything that could potentially come your way.

    —Adapted from “5 Ways to Wow Execs—Don’t Get Mad, Get Even More Prepared,” Nancy Duarte,

    Frequently Asked Questions About ACHE Credentialing

    Frequently Asked Questions about ACHE Credentialing

    1. What are the advantages of becoming board certified in healthcare management and earning the FACHE credential?
      Earning the distinction of board certification in healthcare management as a Fellow of the American College of Healthcare Executives (FACHE) signifies your expertise, experience and commitment to continuing education and professional development. Just as members of the medical staff are board certified, having the FACHE credential by your name indicates a level of achievement in the profession.
    2. What are the major requirements that I must meet to earn the FACHE credential?
      The credentialing system is multifaceted and involves academic preparation, healthcare management experience, ACHE tenure, passing the Board of Governors Examination in Healthcare Management, continuing education, references, and community and civic involvement. View a checklist of requirements.
    3. What qualifications do I need before I can submit a Fellow application?
      At the time you submit your Fellow application you must hold a healthcare management position, have two years of healthcare management experience, provide a copy of your current job description and organizational chart, provide the names of three references from current Fellows and hold a master’s or other advanced degree. Your application remains valid for three years by which time you must meet all criteria or reapply.
    4. What if I do not know any Fellows and need assistance finding three of them to serve as references?
      You can use the Member Directory on to locate Fellows in your area or across the world. You may also contact your Regent and ask for assistance in identifying Fellows to serve as references (go to the About ACHE area and click on "governance" to find the Regent for your area).
    5. What is a Structured Interview?
      The structured interview is a face-to-face (strongly recommended) or telephone meeting in which the Fellow reference asks the Fellow candidate questions to determine the candidate's professional reputation for competence, judgment, integrity and ethics. A list of suggested interview questions can be found on the Structured Interview Fellow Reference Form.
    6. Can I earn Fellow status if I do not have a master’s or other advanced degree?
      To be eligible to submit a Fellow application and advance to FACHE status, you must have a master's or other advanced degree.
    7. Can I take the Board of Governors Examination before I submit a Fellow application?
      You must first submit your FACHE application. However, you do not need to meet all the Fellow criteria to submit an application (see question #3 above). After submitting your application and after ACHE has received your three references from Fellows, you may be approved to sit for the Board of Governors Examination. Reference forms are contained in the FACHE application, or your reference may obtain a PDF of the form or submit the reference online through the credentialing area. Your Fellow application remains valid for three years while you are completing any remaining requirements.
    8. How should I prepare for the Board of Governors Examination?
      There are a wide range of resources available on the Board of Governors Examination area. Many local chapters also organize study sessions. In addition, you may wish to attend a Board of Governors Examination Review Course, participate in the Online Tutorial or purchase the books in the BOG Exam study set .
    9. Once I have passed the Examination, what other requirements do I need?
      You must have three years’ tenure as an ACHE Member, five years of healthcare management experience, 40 hours of continuing education credit in the past five years, of which 12 hours must be ACHE Face-to-Face Education, and participation in at least two healthcare and two community/civic activities in the past three years.  After January 1, 2014, the amount of continuing education credits will change to 36 hours, of which 12 will still need to be ACHE Face-to-Face education, within the past three years.  Please refer to Quick Reference Guide (PDF) for more information.
    10. What are examples of healthcare and community/civic activities?
      Examples of healthcare activities may include state hospital association meetings, voluntary health agency involvement, ACHE volunteer activities (such as chapter meetings or Advancement Information Sessions) or other healthcare-related commitments. Examples of community/civic activities may include participation in charitable organizations, religious organizations, school boards, community boards or other related activities. These activities can be one-time events or short-term commitments.
    11. How does ACHE define a healthcare management position?
      A healthcare management position is one which the person is employed by a healthcare organization or by an organization whose purpose is to influence the growth, development or operations of a healthcare organization. To be eligible for advancement a candidate's position must include planning, organizing, staffing, leading and controlling functions at the organizational or department level. Eligible positions include but are not limited to C-suite executives (CEOs, COOs, CMOs, CNOs, CIOs etc.) associate and assistant administrative officers, directors as well as specialty management positions of comparable executive authority.
    12. What is the tenure requirement to advance to Fellow status?
      The tenure requirement is three years as an ACHE Member, Faculty Associate or International Associate. Tenure as a Student Associate does not apply toward fulfilling this requirement.
    13. What are ACHE Face-to-Face Education credits?
      ACHE Face-to-Face Education credits are those credits earned through ACHE-approved chapter panel discussions and programs offered by the national organization.
    14. How are ACHE Qualified Education credits defined?
      ACHE Qualified Education credits are credits that are earned through programs offered by ACHE, chapters or other qualified sources, whether the programming is face-to-face or distance offerings (webinars, online seminars, self-study courses, etc.).
    15. How far back can I go for my continuing education credits to qualify?
      You may apply continuing education credits/contact hours earned in the most recent five-year period prior to becoming a Fellow. You will need 40 total continuing education hours, 12 of which must be ACHE Face-to-Face Education. The remaining 28 hours may be either ACHE Face-to-Face Education or ACHE Qualified Education hours.  After January 1, 2014, the amount of continuing education credits will change to 36 hours, of which 12 will still need to be ACHE Face-to-Face education, within the past three years.  Please refer to Quick Reference Guide (PDF) for more information.
    16. Are Fellow projects still an option?
      The new credentialing system does not include Fellow projects. However, individuals who already have started Fellow projects may complete them if they wish.
    17. Will the changes in the credentialing system alter my Fellow recertification requirements?
      After January 1, 2014, the total amount of Healthcare Management Continuing Education credits needed to recertify is 36 hours, 12 of which must be ACHE Face-to-Face Education credits, and demonstration of involvement in healthcare and community/civic affairs since your last Advancement or Recertification.
    18. How does the credentialing system relate to the ACHE Recognition Program?
      The ACHE Recognition Program (PDF) is separate from the credentialing process. The Recognition Program celebrates members’ commitment to the healthcare management profession through volunteer activities. There are three award levels, and awardees will be acknowledged at their local chapter.
    19. Where do I go for more information or if I have a specific question about my application or advancement status?
      If you need further assistance, contact ACHE’s Customer Service Center at (312) 424-9400 or email us at You may also wish to refer to the Regulations Governing Admission, Advancement and Recertification. For general questions, refer to the credentialing area.
    20. How will the credentialing changes in 2012-2014 affect me?
      The changes, which impact the definition of ACHE Face-to-Face Education credit, will affect each member differently depending on the year each member attained or plans on attaining Fellow status. To determine how the changes will affect you, please review the Credentialing Changes Quick Reference Guide (PDF).
    21. What are the advancement deadlines to participate in the 2014 Convocation Ceremony?
      Advancement Application Deadlines
      If you are interested in becoming board certified in healthcare management as an ACHE Fellow, let us recognize you at the 2014 Convocation ceremony. Submit your completed Fellow application (including supporting materials) by Oct. 31, 2013. The following advancement requirements must be met by Dec. 31, 2013 in order to participate in the Convocation ceremony: Sit for and pass the Board of Governors exam, continuing education hours, five years healthcare management experience and two community/civic and two healthcare activities. Please note: You can still participate in the Convocation ceremony if you do not meet the three-year ACHE tenure requirement by Dec. 31, pending you will meet the requirement by the Convocation date, March 23, 2014.

      For more information on these deadlines, contact the Customer Service Center via Live Help, email or call (312) 424-9400.


    Earn ACHE Qualified Education Credit

    Save on travel costs
    …participate from your home or office by phone and online...


    Earn ACHE Qualified Education credits
    Save on travel costs
    …participate from your home or office by phone and online

    Obtain timely information on critical issues facing your organization. Convenient and economical, ACHE webinars are 90-minute interactive presentations through the internet and phone for a live program that allows for real-time conversations with faculty.

    Upcoming Webinars:

    January 15, 2014

      Click the webinar title above for a detailed description of the program, fee information and registration instructions. Learn more about webinars, including ACHE’s cancellation policy and satisfaction guarantee.

      Missed one of our live webinars? No problem!  ACHE’s 90-minute webinars are available for purchase on CD or multimedia format. Update your knowledge of a variety of healthcare topics and share the information with colleagues. CDs include the audio presentation, audience participation questions and comments. Click here to view the full list of archived webinars.

      For more information, call the Customer Service Center at (312) 424-9400 or


      Online Seminars

      Take advantage of the opportunity to earn ACHE Qualified Education credits conveniently at your location without the cost or time needed to travel.

      Work at your own pace in an interactive online environment! Over the course of six weeks, you will review a variety of multimedia resources and complete weekly assignments during our online seminars. Participants will receive feedback from the faculty and share observations and ideas through our message board. Assignments focus on the key concepts and how you can apply them to your own organization.

      Current and Upcoming Online Seminars

      Click a seminar title above for a detailed description of the program, fee information and registration instructions. Tuition waivers are available—the application period opens 16 weeks prior to the online seminar.

      January 8 - February 19, 2014 

      February 19 - April 2,2014


      ACHE of Central Florida Chapter Student Membership Scholarships

      In the interest of encouraging early careerists in healthcare administration to obtain membership...

      In the interest of encouraging early careerists in healthcare administration to obtain membership in the American College of Healthcare Executives (ACHE), the Central Florida Chapter of ACHE (ACHECF) will support a limited number of qualified students enrolled in a university/college healthcare services administration program to subsidize in full their annual Student Associate membership fee.

      Information will be coming soon regarding the Scholarship Guidelines and Application.

      Click Here for a Student Associate Application.

      Please check the website periodically for information on upcoming deadlines for 2014.


      Join the ACHE Official Group on LinkedIn

      The ACHE Official Group on LinkedIn exclusively for ACHE members...

      LinkedIn is a social networking tool to help members exchange information, build contacts and share ideas. Join the ACHE Official Group on LinkedIn today to make new business contacts with other ACHE members and enhance your current relationships with a growing online network of leaders in the healthcare field. This group is exclusively for ACHE members.

      To join the ACHE Official Group on LinkedIn, you must have a profile. To create a profile, visit Once you have completed your profile, you are ready to join your colleagues around the country.

      Click here to get started now.


      The American College of Healthcare Executives of Central Florida (ACHECF) Welcomes You to LinkedIn

      On behalf of our president, William Perno, FACHE, we would like to invite you to participate in our LinkedIn group. LinkedIn is a great place to network, search for career opportunities and catch up on the latest industry news. Within your local chapter’s LinkedIn group page, you will have the opportunity to create and participate in discussions with other healthcare executives, post and browse job listings, and construct a platform to celebrate and recognize our colleagues’ promotions and successes.We look forward to your involvement. Please click on the link above to get started or follow:

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      To ensure delivery of your chapter newsletter

      To ensure delivery of your chapter newsletter, please add to your email address book or Safe Sender List. If you are still having problems receiving our communications, see our white-listing page for more details: