American College of Healthcare Executives of Central Florida

January 2019

President Message - Q4-2018

Greetings Healthcare Leaders,

As we start a new year, I am thankful for many things. One of those is that I’ve had the honor to serve as your chapter president with a talented and committed board of directors and volunteers. ACHECF has a long-time tradition of sustained performance and this year has been no exception. Here are a few of our accomplishments from 2018:

·         Exceeded our goal for total networking/ educational programming hours per chapter member with 28 programs in our region.

·         Advanced over 10% of our members to Fellow status, which we will celebrate at our upcoming gala.

·         Ranked in the top 15th percentile for membership engagement according to our National ACHE Annual Member Satisfaction Survey.

·         Grew as a chapter and have added two local programs councils with our Volusia County and East Florida LPCs to help bring local educational opportunities to healthcare leaders in the perimeter of our region.

Exciting times for the fastest growing metro in the US!

In Q4 2018 our Programs Committee, led by Vic Rosenbaum, FACHE, delivered exceptional educational opportunities locally. Topics included the Opioid Epidemic and Its Effects on Healthcare, Mergers and Acquisitions and our 1st Annual Women in Healthcare Leadership Symposium. The latter even was our highest attended event of all-time with almost 300 healthcare leaders!

On Oct 3rd, we had our Annual FHA / ACHE business meeting and dinner in conjunction with the Florida Hospital Association annual meeting. Our Regent, Don Henderson presented awards to several of our Chapter’s leaders for Recognition of their service to the chapter. Those recognized were: Matt Abbene from Florida Hospital for the Early Careerist award and Vic Rosenbaum, FACHE from Orlando Health for the Senior Careerist award. Congratulations for these deserving leaders!

Gala:  In 2019 we start our year off with a bang on Jan 19 at our 4th Annual Gala and Awards Dinner at the extravagant Rosen Shingle Creek Resort at 9939 Universal Blvd, Orlando, FL 32819. Our theme this year is “Strength Through Diversity” featuring international foods and captivating Keynote Speaker Kevin O’Conner.  Join us for an evening of networking, recognition and inspiration! Tickets are on sale now, and for the first time ever, we have reduced pricing for your significant other.

Call for Award Nominations: There are 5 awards presented at the Gala: Distinguished FACHE Service Award, Gift of Life Champion, Diversity and Inclusion, President’s Award and Innovation Award. Three of these awards are handled though a nominations process from our members.  Submit your colleague or organization here:

I am excited to announce the Board of Directors, Officers and Committee Chairs for your ACHE of Central Florida Chapter for 2019. They are as follows:

President- Vic Rosenbaum, FACHE, Orlando Health
President-Elect- Dan Honerbrink, FACHE, FHFMA – Orlando Health
Secretary-Scott Sturgess, Orlando Health
Treasurer- Dan Honerbrink, FACHE, FHFMA – Orlando Health
Past President- Donny P. Abraham, RN, FACHE , HCA
Regent-Don Henderson, FACHE, Central Florida Health (Term ends in March 2019)


Programs Chair –Neil Mangus, AdventHealth
Programs Chair-Elect-Chad Ballard, Central Florida Kidney Centers, Inc.
Partnerships Chair- Nate Torres, Johnson & Johnson              
Partnership Chair-Elect-Laura Burke, AdventHealth
Membership Chair-Dawn Gates, AdventHealth
Membership Chair-Elect- VACANT
Communications Chair-Joy Sylvester, Orlando Health
Communications Chair-Elect-Nicole Valles, AdventHealth
Diversity & Inclusion Chair-Gloria San Miguel, GuideWell Sanitas
Diversity & Inclusion Chair-Elect-VACANT
Higher Education Chair-Shannon Elswick, FACHE, University of Central Florida
Senior Executive Advisor-Aurora Realin, AdventHealth

Treasurer-Elect-Conrad Francis, DBA, Associate Professor
Local Programs Chair Lake- Clayton Davis, Central Florida Health

Local Programs Chair-Elect Lake-VACANT
Local Programs Chair Volusia-Antoun Matar, Halifax Health

Local Programs Chair-Elect Volusia- Enzo Pistritto, Flagler Hospital

Local Programs Chair E Florida-Nancy Marx, Nancy Marx & Associates
Local Programs Chair-Elect E Florida-Shannon Rogers-Cruz, HCA

Student Representative -Jason Washington, University of Central Florida

Please join me in welcoming these newly elected officials to their roles.  The 2019 ACHECF Board's term begins January 1, 2019, but a formal induction of officers will take place at the Gala event on January 19, 2019.

If you are interested in getting involved, join us at our upcoming Annual Business and Planning Meeting on January 31 at Orlando Health, Health Central Hospital.


We have achieved amazing things this year and with the board, I have high expectations of continued success. I will continue to support Vic in my role as Immediate Past President and look forward to networking and building relationships with more members at our 2019 events.

I would also like to thank all the Healthcare Host Sites that allowed us to hold our Board meetings and educational events. These include:

Orlando Health Central Hospital   
Orlando VA Medical Center
Florida Hospital Orlando
Brookdale Lake Orienta           
University of Central Florida
Holmes Regional Medical Center                                                      
Adventist Health Systems
Nemours Children’s Orlando     
Leesburg Regional Medical Center
Halifax Health                                       
Florida Hospital Celebration                    
Florida Hospital Waterman
Thank you to everyone who participated in our events this year. We look forward to a prosperous 2019.

Donny P. Abraham, RN, MBA, FACHE
President, ACHE of Central Florida
Vice President, Freestanding ED Service Line
HCA, Orlando Market










ACHE Regent Message- Q4-2018

Dear Colleague:

Similar to most of Florida, we have a large percentage of local residents who reside in retirement communities. Contrary to historical stereotypes, most of these residents are well-educated and are extremely knowledgeable about medical issues and medical technology. They also have the benefit of available time, which allows them to thoroughly research topics of interest. Receiving high quality medical care is a major retiree concern, since they utilize healthcare services on a disproportionate basis. As such, it would be of value for healthcare executives to establish an ongoing dialogue with this customer base.

Most hospital websites that I have seen have a nice mission statement, and sometimes a message from the organization's CEO expressing a strong commitment to meeting community needs. However, after this, the aura begins to fade. Are you willing to put your actual picture on your website? In addition, are you willing to put either your email address and/or a phone number so that retirees and other patients can contact you directly with any concerns? At our health system, the pictures, names, titles, and email addresses for each person at the VP level and above are posted for anyone to see and utilize.

I relate this to the classic story about someone catching you at the local grocery store to give you direct feedback about their recent hospital stay. I have been told sometimes by hospital staff that when they are shopping for groceries after work, they will either remove their name tag, or turn it over to keep from being stopped by patients. However, I would argue that if you are not proud enough to wear your hospital name tag in public, this is a not-so-subtle indication that you may have issues that need to be addressed.

While our pictures and email addresses have been posted online for years, it is largely retirees that will respond and communicate directly with me as the CEO. I try to always write them back within 24 hours, or at least copy them on return email correspondence if I need to refer their concerns to one of our staff members for follow up.

I would challenge all senior executives to "wear your name tag proudly" and to not hide from the public and your retirees, who have so much to offer. These individuals can be a valuable source for unvarnished feedback about your organizational performance. They can also serve as community volunteers for your Auxiliary, and may wish to donate money to your Foundation for worthy causes. However, to take the next step, it will be necessary to establish the conduit for two-way communication.

Can you think of anything more worthy than making time in your busy schedule for direct communication with those who need and utilize your healthcare services most? I can't.


Donald G. Henderson, FACHE 
Regent for Florida - Eastern
President and CEO 
Central Florida Health 



Premier Corporate Partners Q4-2018

We would like to thank all our 2018 Premier Corporate Partners (listed below) for enabling our chapter to provide high-quality programming for our members.

Please click HERE to see 2019 Premier Corporate Partner opportunities. 

Our Premier Corporate Partner Program provides annual exposure for your brand and sponsorship opportunities to build one-on-one relationships with key decision makers as well as provide development for your staff.

For more information or specific questions, please email our Partnership Chair at or call Nate Torres at 305-790-2009.



Programs Committee Update - Q4 2018


4th QTR – OCT – DEC 2018

ACHECF continues to deliver quality educational programs to our members.  In the last quarter of 2018, we provided two Local Programming Council (LPC) events and held the first annual Women in Healthcare Leadership Symposium.

In October, we held a great event on October 25th at Florida Hospital Waterman – entitled:  “Opioid Epidemic.”   This Lake County LPC event was attended by approximately 32 people.  The diverse panel was comprised of law enforcement, emergency medical service, and FH Waterman physicians – each providing their perspective on this “locally real” crisis.  During the question and answer period, there was much discussion on available local resources (and the lack of some resources), as well as, meaningful connections made so people knew who to call or how to connect to services. 

On November 1st, we held an event at Holmes Regional Medical Center in Melbourne, FL – entitled “Mergers & Acquisitions (M&A).”  This East Florida LPC event was attended by approximately 37 people.  The expert panel provided a national overview of the M&A environment, followed by a description of the M&A process and other alternative arrangements healthcare systems have used to leverage their position.  Finally, the panel provided real-world examples of M&A activities coming from their own experiences and discussed how each handled the “changes” that come with M&A actions.  The event was very informative and timely -given the M&A activity in central Florida area over the past 2-3 years.

On November 1st, we held our first “Annual Women in Healthcare Leadership Symposium” at the Rosen Shingle Creek resort.   The event was attended by 297 people representing a host of organizations from across the central Florida healthcare environment.  The forum provided a keynote address by Raphaela O’Day of the Johnson & Johnson, Human Performance Institute, followed by two panels:  1)    “Successfully Leading Change in Healthcare Organizations”, and 2)  “Career Positioning, Proactively Managing Your Professional Development.”  The faculty was comprised of 12 outstanding women – each providing their perspective, insights, and lessons learned from navigating their careers and leading change within their organizations.  The question and answer period was rich with thoughtful inquiries and provoking insights.  The audience truly left inspired and thirsty for more.

I want to thank each and every one of you who joined us in 2018 for any of our ACHECF educational and networking programs.  In 2019, our plan is to deliver another year of diverse topics – relevant to the issues and challenges we’re facing in healthcare today.  Please engage in ACHECF, and let us know how we can assist you on your healthcare leadership journey.   

Have a great holiday season!




Director of Business Development
Ambulatory Services
Orlando Health

Communication Committee Update-Q4-2018

Interested in hearing about our upcoming ACHE chapter events? Would you like to join discussions around current events in health care with other like-minded professionals? Have you wanted to expand your LinkedIn network to include more local connections? ACHE of Central Florida’s group page has the answers to these questions. Our posts range from upcoming networking, professional development, and volunteering events to what is trending now in health care locally and nationally.

If you are not already a member, please request to join the group. If you are a member of the group, please join the conversation. We would love to hear your expert opinion and have you weigh in on the discussion. The link for the group is: We hope to see you there and have you share your thoughts and insight.

Thank you,

ACHE of Central Florida Communication Committee

Membership Committee update - Q4-2018

Membership Committee Update- Q4 2018

In 2018 we had steady growth in membership and as of this writing are 619 strong. Our dedication to improving our member’s experience, and demonstrating its value is showing as our numbers continue to grow. In Quarter 4 of 2018 we had our first quarterly online New Member Orientation via skype where we introduced the ACHE, its benefits, introduced new members to our committees and how to get the most out of their membership; the 2019 dates are:

February 12, 2019

May 14, 2019

August 13, 2019

October 15, 2019

I encourage those who have not attended a new member orientation to attend in order to learn more about the ACHE, and to meet our committee chairs that work hard to make our Central Florida Chapter award-winning.

As we plan for 2019, I encourage feedback from our members on how to improve the membership experience so that you get the most out of your membership. I also encourage you to volunteer on one of our committees to get the most of your ACHE membership.


Dawn Lacska-Tommerdahl, MBA, BSN, RN.

Director for Outpatient Cardiovascular Services

Cardiovascular Institute


The Villages Center for Health

National News Q4 2018

 Save the Date for the 2019 Congress on Healthcare Leadership

The American College of Healthcare Executives’ Congress on Healthcare Leadership brings you the best in professional development and opportunities to network with and learn from peers. At the 2019 Congress, to be held March 4–7at the Hilton Chicago/Palmer House Hilton, you will have access to expert faculty and the latest information to enhance your career and address your organization’s challenges in innovative ways.

Join us in 2019 for countless opportunities to innovate, collaborate, grow and transform. The opening date for Congress 2019 registration and to reserve hotel accommodations was Nov. 13. Save your spot today!



Showcase Your Innovations at Congress

ACHE’s Congress on Healthcare Leadership gives you two exciting opportunities to share your innovations, network with other innovators and discuss pressing issues in healthcare with other leaders seeking similar solutions. You can apply to participate in the Management Innovations Poster Session and/or the Technology Innovations Session.


The 35th Annual Management Innovations Poster Session is a unique opportunity for you to share the innovative work being done at your organization that might be helpful to others, including innovations to improve quality or efficiency, enhance patient or physician satisfaction, implement EHRs, use new technology and similar topics.


Innovations that apply technological or digital solutions (e.g., apps, software, automated texts, etc.) to meaningfully improve the efficiency of an organization or the effectiveness and/or access of care delivered can also be submitted for ACHE’s first ever Technology Innovations Session.


Applications for both the Management Innovations Poster Session and the new Technology Innovations Session are due Jan 10. To learn more about application requirements and selection criteria, visit


ACHE Leader-to-Leader Program- Q4-2018

Sharing the Value of ACHE has its Rewards!

Participate in the Leader-to-Leader Program and MAKE A DIFFERENCE by:

  • Supporting your colleagues' career development
  • Advancing excellence in healthcare delivery
  • Strengthening ACHE membership
  • Improving your leadership skills

PLUS earn ACHE points redeemable for quality reward items!

Even one point can be redeemed!

All ACHE Members, Fellows and Faculty Associates can earn rewards as part of the Leader-to-Leader Program. It's simple—just have your colleague reference you in the designated area on their application. And for easier recognition, fill out and distribute these Leader-to-Leader referral cards to ensure that you receive the credit you deserve for sharing the value of ACHE.

You can redeem your points anytime, even with just 1 point! Or, you can save your points and redeem them later for more rewards. Points will expire at the end of the Calendar year following when the points were earned.

Membership is more rewarding when you share the value of ACHE

Reward yourself and much more through the Leader-to-Leader Program!

When you help grow ACHE, not only can you make a strong statement about your professionalism and leadership in the healthcare field, but you will also…

  • Reward Your Colleagues
    ACHE's cutting-edge resources prepare your colleagues for the challenges and opportunities they face in the rapidly changing healthcare field.
  • Reward Your Organization
    With more of your staff and management team participating in ACHE, you will share a common framework from which to develop organizational strategies and goals.
  • Reward Your Community
    ACHE members at all experience and healthcare management position levels obtain the leadership skills and knowledge to help them better serve their communities.
  • Reward Yourself
    Recruiting new members increases your own networking circle and strengthens your professional association.

And, for your efforts, ACHE will reward you!

Earn ACHE Qualified Education Credit/Webinar Registration-Q4-2018

ACHe-learning includes webinars and online seminars for members and their organizations

Distance Education

Webinars are live, 90-minute, interactive online presentations that allow you to earn ACHE Qualified Education credits from almost anywhere.

Online Seminars are six-week programs that allow you to view materials and complete assignments at your convenience while earning ACHE Qualified Education credits.

The Board of Governors Exam Online Tutorial is a self-study program that explores the Exam topics and provides resources to focus your preparation.

Self-Study courses are composed of books and guides that you can complete on your own schedule.

Contact ACHE

For more information, contact the ACHE Customer Service Center at (312) 424-9400 or

Frequently Asked Questions About ACHE Credentialing

Frequently Asked Questions about ACHE Credentialing

Become a Fellow of the American College of Healthcare Executives (FACHE) and earn the distinction of board certification in healthcare management!

Start the process by meeting the following application requirements. You must complete all application requirements including a $250 application fee in order to be eligible to sit for the Board of Governors Exam.

Be a current member of ACHE and have three (3) years of tenure. Tenure may be accumulated as an ACHE Member, Faculty Associate, or International Associate. (Student Associates are not eligible for tenure).

Hold a Master's or other post-baccalaureate degree. (A copy of your diploma or final conferred transcript is required.)

Hold an executive-level healthcare management position and have a minimum of five (5) years of executive-level healthcare management experience. (A copy of your current job description, organizational chart, and resume is required.) How does ACHE define an executive-level healthcare management position?

Submit two (2) references: One (1) in the form of a structured interview with a current Fellow; One (1) written reference from a senior-level executive (VP or higher) in your organization OR a second Fellow.

Demonstrate 36 hours of healthcare-related continuing education (CE) within the last three (3) years of submitting an application. (12 hours must be ACHE Face-to-Face Education and the remaining 24 hours can be ACHE Qualified Education or ACHE Face-to-Face Education).

Participation in two (2) healthcare-related activities and two (2) community/civic activities during the past three (3) year period. What are examples of two healthcare-related and two community/civic activities?



Apply for Board Certification 

4 Steps to Establishing Your Leadership Philosophy

Many leaders have a list of aspirational adjectives—inspiring, benevolent, collaborative—to guide them but little idea of how to exemplify those traits in practice consistently. Thinking about leadership in vague terms can lead to confusion not only for you, but for your employees as well.

The best way to prevent this confusion is to write a personal statement or “leadership philosophy” that includes how you think, act, react and work with others, according to Ed Ruggero, business writer and leadership teacher. These statements frequently include the following four parts:

1. Personal beliefs about leadership. Start by writing your beliefs about the role of leadership and general leadership principles, such as "leaders serve others" or "discipline is the bridge between goals and accomplishment."

2. What your team can expect from you. Acknowledging that leadership is a two-way street will surprise and impress many employees. In the second section of your personal statement, outline your personal credos and aspects of your leadership that you are working to continuously improve.

3. What you expect of your team. Consider how you would answer questions from employees such as “Is it OK to present you with a problem for which I have no proposed solution?” and “How long should I wrestle with a challenge before seeking help?” Most importantly, create an expectation around how employees should communicate their disagreements with you.

4. What attracts negative attention. Listing your pet peeves may not dramatically improve organizational performance, but it can help reduce day-to-day stress.

Creating and disseminating your leadership philosophy "engages people in an ongoing conversation about how we can be a better team," Ruggero explains. If you start to deviate from your commitments, the personal statement also enables peers or employees to help you correct your course.

—Adapted from “4 Questions Every Great Leader Should Be Able to Answer,” by Leigh Buchanana, Inc., April 12, 2018. 

Cluster Information Q4-2018

Six Seminars to Meet Your Needs

At the Clearwater Beach Cluster, choose a seminar from one or both of the two-day sessions offered. The focus of the seminars address topics related to governance, analytics, leadership and more; all of which are integral to successful healthcare management. Select the seminar that best supports your career development, as you earn 12 ACHE Face-to-Face Education credits. Click Seminar Line Up for additional seminar information.

Clearwater Beach: Where the Sun Stimulates Learning and Collaboration  

Enjoy the white sands and crystal-clear water of Florida’s best beaches, water sports and highly rated golf courses, mixed with a world-class food and arts scene, plus glittering nightlife options and you’ll know what its like to experience the rejuvenation and exhilaration of Clearwater Beach.  Clearwater’s event calendar is always full, with ideas for exploring the area and enjoying the gorgeous weather.

Explore Clearwater Beach, FL


Enhance Your Decision-Making Skills: 3 Tips

Good decision making requires a sense of prediction—how different choices change the likelihood of different outcomes—and a sense of judgment—how desirable each of those outcomes is—according to a Harvard Business Review article by Walter Frick.  

Highlighted below are three ways to improve your ability to predict the effects of your choices and assess their desirability.

1. Avoid overconfidence. Consider the fact that you may be more confident about each step of your decision-making process than you ought to be, and that’s OK. If you embrace being less certain, however you may be more likely to revisit the logic of your decision and prepare for dramatically different outcomes than your expected one.

2. Analyze how frequently predicted outcomes occur. Numerous studies demonstrate that the best starting point for predictions is to ask “How often does that typically happen?” Get away from the specifics of your particular decision or individual case, and look at the base rate and outcomes of similar cases first.

3. Learn about probability. Research suggests basic training in probability makes people more effective forecasters and helps them avoid certain cognitive biases. Brushing up on probability theory may help you better express uncertainty and think numerically about the question “How often does this usually happen?”

“Great decision makers don’t follow these rules only when facing a particularly difficult choice; they return to them all the time,” Frick writes. “They recognize that even seemingly easy decisions can be hard—and that they probably know less than they think.”

—Adapted from “3 Ways to Improve Your Decision Making,” by Walter Frick, Harvard Business Review, Jan. 22, 2018.




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