|2013 Chapter Member Needs Survey Coming This Month|
The 2013 Chapter Member Needs Survey will be sent electronically in June to all ACHE members who have been chapter members for more than one year. The survey was developed and will be administered by ACHE’s Division of Member Services. Results will be available by September for the Chapter Leaders Conference, held Sept. 30–Oct.1 in Rosemont, Ill.
In 2012, ACHE received a 43 percent overall response rate to the survey. Individual chapter response rates ranged from 34 percent to 64 percent. The complete results from 2012 are located in the Chapter Business Center under Chapter Service Center.
The 2013 survey will focus on types of events that might be offered by your chapter, the importance of and general satisfaction with chapter programs and services such as education, networking events and newsletters, and the volunteer experience of your chapter members. In addition, the survey will ask respondents to rate their overall satisfaction with their chapter.
NOTE: Chapter presidents may wish to encourage chapter members to respond to the survey so the results are as representative as possible. However, it is important to note the distinction between promoting the survey process without overreaching into campaigning for better scores. Campaigning to encourage members to provide high satisfaction scores is not appropriate.