Chapter Leaders Update

November 2012

ACHE Leadership Development Model

At the request of the Board of Governors, the Chapters Committee has started a project to better understand the leadership development practices of chapters and to recommend appropriate support services and guidance to increase chapter effectiveness in this area.

At the request of the Board of Governors, the Chapters Committee has started a project to better understand the leadership development practices of chapters and to recommend appropriate support services and guidance to increase chapter effectiveness in this area. This project is part of the implementation of the ACHE Governance Improvement Plan.

Consultant Cynthia D’Amour, leadership strategist at People Power Unlimited, reported to the committee on her work over the past five months to create the ACHE chapter leadership development model. She explained the model is intended to help ACHE understand how it can better support the leadership development efforts of our volunteer-managed chapters and define what it takes to be a successful ACHE chapter leader.

D’Amour conducted a webinar-based mind-mapping process to obtain Regent and chapter leader input on what skills chapter leaders need to succeed. The key takeaway of this mind-mapping process was the need for an increased awareness on the part of ACHE regarding the time pressures on busy volunteers. The tools and support services provided by ACHE need to be time efficient and chapter leaders need the skills to make the best use of volunteer time.

The ACHE Chapter Leadership Development Model is based upon this fundamental conclusion. The model proposes five key skills chapter leaders should possess to maximize their effectiveness and efficiency, including the ability to: 

1) Describe a compelling big picture

2) Develop dynamic programming

3) Communicate with members effectively

4) Manage the volunteer experience

5) Execute strategic chapter management

In addition, the foundation of the model requires a compact between ACHE and the chapter leaders in which both parties commit to the importance of developing leaders and take consistent action over time.

Please take a look at the ACHE Chapter Leadership Development Model. ACHE welcomes your feedback on the model during the 30-day review period between Nov. 1 and Nov. 30, 2012. Please send your feedback to Desmond J. Ryan, associate director, Regional Services, at chapters@ache.org.

Complete Your Chapter Self-Assessment and Chapter Services Assessment

By the end of November, chapter presidents will be emailed a copy of the 2012 Chapter Self-Assessment.

By the end of November, chapter presidents will be emailed a copy of the 2012 Chapter Self-Assessment. We ask each chapter to complete this self-assessment annually to:

· Confirm key information vital for tracking chapter compliance and performance

· Get a personal perspective from the chapter on its performance and learn more about its practices

· Determine whether any changes have been made to the chapter board, bylaws or multiyear plan


A completed assessment, along with copies of updated documents, will keep your records with ACHE current. This assessment must be completed and received by Dec. 17, 2012. Chapters that do not complete and submit an assessment will be ineligible for a 2013 Chapter Management Award.

 

Additionally, chapter presidents will receive a mailing by the end of November that includes the Chapter Services Assessment from ACHE President/CEO Thomas C. Dolan, PhD, FACHE, CAE. This annual assessment provides the chapter with the opportunity to gauge how well the Division of Regional Services is serving our chapter leaders. A return envelope will be enclosed in this mailing, which will allow you to send the assessment directly to Dr. Dolan.

Thank you for your attention to both items. Your prompt reply is truly appreciated.

ACHE Resources for Strategic Planning

ACHE chapters must submit a current, multiyear strategic plan to be considered chartered and in compliance with ACHE.

ACHE chapters must submit a current, multiyear strategic plan to be considered chartered and in compliance with ACHE. Your chapter can request the following items from your regional director as you develop a strategic plan.

· Chapter Member Needs Survey Results—Summary results available for each chapter dating back to 2005

· Chapter Membership Demographic Report—A report that summarizes age, membership type, organization/position type and race/ethnicity for your chapter membership

Resources available online in the Chapter Service Center include:

· ChapterLink…Where Leaders Connect™, a forum for chapter leaders to openly discuss issues they encounter and disseminate best practices

· Governance, Committees and Strategic Planning Manual

· Chapter Governance Self-Assessment

· Chapter Dashboard Report

· ACHE Strategic Plan

· Chapter Comparative Data

We also have crafted a sample strategic plan to serve as an example of what a plan might include and a blank template for your use.

ACHE will continue to develop more resources targeted toward multiyear planning, as we see this as a key element of chapter sustainability and performance.

Chapters Recognized for Their Commitment to Diversity

At the Chapter Leaders Conference’s opening session, several chapters were recognized for their commitment to and success at improving the diversity of chapter leadership, the healthcare management community and the local healthcare system. 

At the Chapter Leaders Conference’s opening session, several chapters were recognized for their commitment to and success at improving the diversity of chapter leadership, the healthcare management community and the local healthcare system. The Regents-at-Large solicited nominations and supportive information from the Regents in their respective districts.

The criteria used by the Regents-at-Large for nominations included:

· The recipient must be a fully chartered chapter of American College of Healthcare Executives.

· The chapter actively demonstrates a commitment to and successful execution of significant diversity and inclusion efforts within their chapter, community and the healthcare management field.

· The chapter actively encourages and supports members of diverse communities to serve a leadership role within the chapter and ACHE.

Awards were presented by ACHE Chairman Gayle L. Capozzalo, FACHE, to:

District 1: Healthcare Executive Forum, Inc.

District 3: Greater Ohio Healthcare Leaders Forum

District 4: ACHE—Southeast Louisiana Chapter

District 5: Washington State Healthcare Executives Forum


(No chapter in District 2 received a nomination.)


Over the past year, these chapters increased awareness of diversity issues by offering a panel discussion education program or a statewide day-long symposium. Some made a concerted effort to increase the diversity of their board and committee members. Others formed a partnership with various affinity groups such as the Asian Health Care Leaders Association, the National Association of Health Services Executives, and the National Forum for Latino Healthcare Executives. Learn more about these chapters’ activities.

 

District 1 Regent-at-Large Cheray T. Burnett, FACHE;
Warren S. Marcus, PhD, president, Healthcare Executive
Forum, Inc.
 

 

Distrct 3 Regent-at-Large Kimber L. Wraalstad, FACHE;
Melissa A. Mackey, president, and Mark E. Holroyd, FACHE,
secretary, Greater Ohio Healthcare Leaders Forum
 

 

Naveed Awan, FACHE, president, ACHE-Southeast Louisiana 
Chapter; District 4 Regent-at-Large Mary F. Faria, PhD, FACHE

 

District 5 Regent-at-Large Mark J. Stevenson, FACHE;
Sandra L. Slater-Duncan, FACHE, and Kimbra C. Wells Metz, FACHE,
Washington State Healthcare Executives Forum;
Regent for Washington Gregg Agustin Davidson, FACHE
 

 

Continuing the Legacy of a Leader

The Foundation of ACHE is establishing the Thomas C. Dolan Diversity in Executive Leadership Program to honor Dr. Dolan’s longstanding service to the profession of healthcare leadership and to further his pioneering commitment to achieving greater diversity among senior healthcare leaders.

With ACHE President/CEO Thomas C. Dolan, PhD, FACHE, CAE retiring in May 2013, the Foundation of ACHE is establishing the Thomas C. Dolan Diversity in Executive Leadership Program to honor Dr. Dolan’s longstanding service to the profession of healthcare leadership and to further his pioneering commitment to achieving greater diversity among senior healthcare leaders.

The healthcare profession is falling short in efforts to achieve greater diversity at the senior executive level. This program will support a cohort of mid- and senior-level careerists who aspire to higher leadership roles by providing scholarship support to attend the Senior Executive or Executive program, specialized curriculum opportunities to address barriers in career attainment and enhanced career support.

ACHE encourages chapters to consider contributing to this important program by purchasing a table at the Thomas C. Dolan Tribute Dinner Supporting Diversity in Executive Leadership, to be held during Congress on Healthcare Leadership on March 12, 2013, from 6:30 p.m. to 9:00 p.m. Net proceeds from the event will be contributed to the Foundation of ACHE’s Fund for Innovation in Healthcare Leadership.

The cost to be a table host begins at $3,000 and includes recognition in the commemorative program that will be distributed at the event and included in the May/June issue of Healthcare Executive magazine.

For more information and to purchase a table or individual tickets, please visit http://ache.org/Diversitytribute/

ACHE sincerely thanks the chapters that have already committed to being table hosts.

Pilot Projects Create Win-Win Partnerships in Diversity

Since 2010, ACHE and the Asian Healthcare Leaders Association (AHCLA) have supported pilot projects to increase the engagement of Asian healthcare executives in the leadership of ACHE chapters and the local presence of AHCLA in key markets served by ACHE chapters.

Since 2010, ACHE and the Asian Healthcare Leaders Association (AHCLA) have supported pilot projects to increase the engagement of Asian healthcare executives in the leadership of ACHE chapters and the local presence of AHCLA in key markets served by ACHE chapters.

The pilot projects are designed to form caucuses within ACHE chapters consisting of members of AHCLA and ACHE for the purpose of networking and professional development. Guided by a standardized yet flexible collaboration agreement countersigned by ACHE, participating ACHE chapters provide the management infrastructure to form and sponsor caucus organizations. These caucuses, in turn, organize events and other collaborative efforts to target services and opportunities for Asian healthcare leaders. ACHE anticipates this increased engagement will lead to greater participation in the chapter, including chapter leadership. These caucuses will help the chapter better reflect the diversity of its membership while providing AHCLA with a local presence that it could not otherwise offer.

Currently, four ACHE chapters have implemented the caucus program with AHCLA:

· ACHE – SouthEast Texas Chapter

· Chicago Health Executives Forum

· Health Care Executives of Southern California

· Healthcare Leaders of New York

With the success of these pilot projects, the National Forum of Latino Healthcare Executives (NFLHE) and ACHE are promoting the formation of Latino healthcare executive caucuses in key markets. NFLHE is currently identifying local Latino healthcare executive leaders to work with chapters whose membership includes a “critical mass” of Latino executives to develop the caucus concept in that market.

For more information on the caucus concept or to explore how your chapter can be involved, contact Thom D. Freyer, FACHE, CAE, vice president, Regional Services, at (312) 424-9320 or tfreyer@ache.org.

Need More Committee Members?

ACHE has developed an easy-to-use recruitment tool to encourage more members to raise their hands and become an active part of your chapter.

ACHE has developed an easy-to-use recruitment tool to encourage more members to raise their hands and become an active part of your chapter. It is a simple four-step process.

Step 1:

Read through the Volunteer Engagement Guidelines to familiarize yourself with important information about the Volunteer Engagement Program and learn helpful recruitment tips and protocol.

Step 2:

Read and sign the Chapter Commitment Form that declares your interest in using any volunteers who sign up for activities within your chapter.

Step 3:

ACHE will distribute a Volunteer Interest Form to members of your chapter and will send you a spreadsheet of the valuable skills and services offered by members of your chapter.

Step 4:

Use your volunteers! Go to our volunteer engagement section in the Chapter Service Center. There you will find more details about the program and forms to start the process. We will need your Chapter Commitment Form by Nov. 9.
 

If you have questions, please feel free to contact Terra L. Levin, FACHE, CAE, at tlevin@ache.org or (312) 424-9329. According to the 2012 Chapter Member Needs Survey results, only 20 percent of respondents served as a chapter volunteer in the past year and 38 percent indicated they would consider volunteering. Often, the reason someone does not volunteer is because no one asked.

Nominate Your Regent for a Collaborative Project Award

This is a great opportunity for you to acknowledge the contributions made by the leadership of your chapter, your Regent and others in advancing the field of healthcare management.

Every year, Regents initiate and lead a wide variety of innovative collaborative projects with local chapters that provide high value to ACHE members. ACHE wants to recognize these exceptional efforts by identifying the best of these programs and projects at the Regents Leadership Conference on Saturday, March 9, 2013.

This is a great opportunity for you to acknowledge the contributions made by the leadership of your chapter, your Regent and others in advancing the field of healthcare management. In addition, the information you provide will encourage other chapters to complete more collaborative projects with their own Regents. Consider programs that advanced ACHE’s interests and values with higher education programs and students or through state, regional, or local healthcare associations/groups; reached out to underrepresented healthcare executives for greater diversity; or filled gaps in service and value not previously addressed.

As 2012 draws to a close, reflect on the exceptional programs and projects that your Regent has implemented in your area and nominate him or her for ACHE recognition. Here are the rules:

· You may submit as many projects as you wish for recognition. However, if your Regent is selected for recognition, they will be recognized for only one project. All submitted projects must have been completed during the period of Jan. 1–Dec. 31, 2012, but may have been started during a prior year.

· All submitted projects must be a clear collaboration between the Regent/RAC and the chapter where the Regent provided substantial leadership. Projects must show solid efforts and contributions by both the chapter leadership and the Regent/RAC to be considered.

· You must use the attached nomination form or obtain a form from your regional director.

· Nominations must be received by Jan. 11, 2013 to be considered.

· The award recipients will not be notified until the awards are presented on March 9, 2013.

For more information, contact your regional director.

Sponsors and Chapter Member Mailing Lists

ACHE member contact information is confidential and proprietary and must be protected by the chapter in accordance with the chapter agreement.

ACHE member contact information is confidential and proprietary and must be protected by the chapter in accordance with the chapter agreement (see page 18 of the sponsorship manual). Many sponsors generally want to communicate with your members, and there are several acceptable avenues to take while protecting your members’ contact information:

· Your sponsor could provide you the material or flier and you can distribute it on their behalf.

· Highlight a sponsor on your chapter’s website. Its logo, website link and short description could easily be added to your sponsorship web page.

· Create a dedicated sponsor page in your chapter newsletter or feature a different sponsor quarterly.

· If you have an event sponsor, its representative could open the program with a few brief remarks.

These are just a few ideas for promoting your sponsor—there are more in the sponsorship manual.

Do You Like Our New Look?

This month’s Chapter Leaders Update showcases our new look and it's not just about aesthetics.

More and more of you and our members are viewing newsletters on a variety of mobile devices and this updated version of our newsletter is mobile-friendly!

Other new features include links to social media and the ability to modify the format and colors. These options will be available in 2013 to our chapters that are currently on our CommPartners newsletter template platform. Also, if you like our new look or want to share an article with a colleague, you can on LinkedIn, Facebook or Twitter.