Healthcare Executive Forum of Central PA
April 3, 2017
Message from Your ACHE Regent - Winter 2017
Message from Your ACHE Regent
As I write my last message to you as your Regent, I am thankful for the opportunity to get to know many of you and advocate on your behalf. I’ve learned a lot in these three years, mostly about the strength of ACHE at the national level. But I never ceased to be amazed by the hard work of our local chapters. Volunteers at the chapter level work so very hard to provide you, the ACHE members, with quality local education and opportunities to continue your growth in the field. Thank you to the chapter boards and committees for their dedication to ACHE.
Please join me in welcoming Jean A. Tauber, FACHE as our next Regent for Pennsylvania. Jean has been a member of the ACHE of Western PA chapter board for several years. She has tirelessly advocated for students and advancement to FACHE status. She has many wonderful ideas and an unparalleled dedication to ACHE.
Thank you, ACHE members, for your continued dedication to healthcare leadership excellence in Pennsylvania. It is so important that we continue to give back to our field and to those that come after us.
Please feel free to contact me at any time, even as my term as Regent is ending. I am always happy to help a fellow ACHE member along. I hope to see you at ACHE Congress in March!
Amy R. Richards, FACHE
Regent for Pennsylvania
The Social Side of Emotional Intelligence: Bad Habits to Avoid
Recent studies show likability can be traced back to a few social skills such as sincerity, transparency and understanding. According to Travis Bradberry, author of the best-selling book Emotional Intelligence 2.0, people with high emotional intelligence often possess such skills. They also tend to avoid the following bad behaviors, which can make you unlikeable:
- Humble-bragging and self-deprecation
- Being too serious or unsociable
- Not asking enough questions during a conversation
- Emotional instability, e.g., throwing things, screaming, etc.
- Using your phone while interacting with people
- Name-dropping to seem important or interesting
- Being close-minded
- Over-sharing personal information or problems
“When you build your awareness of how your actions are received by other people, you pave the way to becoming more likable,” wrote Bradberry.
—Adapted from “7 Things Wildly Successful People Do Before 7:30 A.M.,” by Travis Bradberry, Forbes.com, Jan. 24, 2017.
6 Ways to Boost Alignment and Improve Strategy Execution
Developing an efficient and innovative new strategy can be challenging, but not nearly as challenging as aligning people in an organization to successfully execute that strategy, according to a recent Harvard Business Review article. Summarized below are six steps to help your leadership team boost alignment and create focus around the “highest-impact actions that will drive the organization’s most important outcomes.”
1. Define the one most important outcome. Identifying the most important thing your team hopes to accomplish in the next 12 months will help clarify your next steps.
2. Distinguish the most essential people. Your strategy may require a team effort, but it’s also crucial to recognize whose job is most essential to achieving the organization’s goal. Doing so will help focus leaders’ efforts and resources.
3. Have key players pinpoint their primary contribution. Similar to how your team should identify one outcome, your key people should identify their one pivotal strength related to the strategy and their one key contribution. Simplicity is a must when it comes to maintaining momentum.
4. Conduct coaching sessions. Leaders should have “laser-focused, 30-minute one-on-one coaching sessions” to ensure headway is being made and progress is on track.
5. Gather and report data. Coaching sessions give leaders the chance to collect data on trends and organizational obstacles team members are facing. Sharing data with the previously identified key people can help drive priorities forward.
6. Enhance performance. Have the key contributors fill out surveys on how the organization’s key strategy is progressing and whether they feel the 30-minute coaching sessions are valuable or effective. This information can help leaders improve their strategy execution.
—Adapted from “Execution Is a People Problem, Not a Strategy Problem,” by Peter Bregman, Harvard Business Review, Jan. 4, 2017.
Physician Integration Approaches
The history of Summit Heath and driving forces for Summit
Physician Services were recently discussed providing key insight into the success
of their patient centered medical home and the history of the Chambersburg, PA system.
On March 23, 2017, four health executives discussed their challenges and
successes regarding corporate structure, service locations, workforce overview,
physician involvement and more. This face-to-face discussion was an opportunity
for all to dissect Chambersburg Hospital, Summit Health, and Summit Physician Service’s
approach to historically employ physicians and grow. This perfectly planned
discussion allowed attendees to discuss the factors driving integration and how
they have attracted physicians into or back to their local area.
There has been no lack of challenges for the system, which provided
depth of information outlining the precursors to their actions. The history
overview began nearly three decades ago and included the joint venture of their
surgery center and community physicians. Now, when they were reviewing the keys
to success they cited: Physician Leadership Hierarchy, common infrastructure,
alignment with system goals and values, operating with benchmarks of
productivity and efficiency, evolving physicians to lead patient care teams,
and compensation systems that reward individual and group performance with
relation to productivity, quality, service, and citizenship. They cited their involvement of physician
leadership and operational directors with involvement of senior leadership.
It is true, there has not been a case discussion in
Chambersburg, PA for a number of years and the Healthcare Executive Forum was
responsive to the request for an event in the area. The details listed above
and our Keynote speakers discussed more and HEF is extremely thankful for their
dedication to healthcare management opportunities like these. If you were not
in attendance the day of event, the presentation is available on the Eventbrite
This 1.5 face-to-face credit event was the first
of five events to take place in 2017.
Save the Dates
Mark your calendars and save the dates for our upcoming events
Approved face-to-face events:
May 18th - Strengthen the Acute to Post-Acute Care Connection: Cohesively Manage Care
Events pending approval for face-to face credit
September - Strategic and Operational Implications of the Medicare Access and CHIP Re-Authorization Act
November - The Executive's Role in Safety and Quality
December 7th - EmpoWEr, Diversity and Inclusion & Inaugural Annual Chapter Recognition Social
April 19th - Healthcare on the Plate @ Forklift and Palate next to NookSports, Lancaster
July17th - Catch up with Old Friends and Meet New Ones @ TJ Rockwell's American Grill & Tavern in Elizabethtown
October - FACHE Breakfast, Reconnect
August 17th - Networking - Introduction of the Value and Involvement with ACHE locally. Career Positioning and Strategically Mapping Career Development, Elizabethtown and Lancaster students
August 24th - Networking - Introduction of the Value and Involvement with ACHE locally. Career Positioning and Strategically Mapping Career Development, Pennsylvania State University, State College
HEF Welcomes New Members
We would like to welcome our new members with the gift of a free educational event awarding up to 3 ACHE Face-to-Face credits during your first year of membership. To redeem this offer contact one of the board members as you will not be able to register for this offer through EventBrite.
Quarter 1 2017
Carl J. DeAngelo
Georgette Dukes McAllister
David K. Grant
Rebecca D. Jones
David Knorek, MD
Katherine A. Marr
Frank McMullin, RN
Kyle M. Moore
Stephen M. Rosito
Allison A. Scheetz
Walter N. Stewart
Quarter 4 2016
Amanda Joe Bormais
William Griffiths Jr.
LTC Lela C. King
Cynthia D. Knittle, PhD
Sapan D. Patel, MD
Charles Ulinfun, PhD
Quarter 3 2016
Amanda Joe Bornais
Sgt. Mark E. Debowes, Jr
Brittany L. Sacco
Quarter 2 2016
Stacy M. Angel
Nicholas J. Crouse
Christine F. Filipovich, RN
Kelly J. Hoover Thompson
Jocelyn C. Johnson
Barbara J. Kuhl
James D. Lekberg
Gary Minnier II
Sheryl L. Rose
Access Complimentary Resources for the Board of Governors Exam
For Members starting
on the journey to attain board certification and the FACHE®
credential, ACHE offers complimentary resources to help them succeed.
For Members starting on the
journey to attain board certification and the FACHE® credential,
ACHE offers complimentary resources to help them succeed so they can be
formally recognized for their competency, professionalism, ethical decision
making and commitment to lifelong learning. These resources, which include the Exam
Online Community, the
Board of Governors Examination in Healthcare Management Reference Manual and quarterly
Advancement Information webinars, are designed to be
supplements to other available Board of Governors Exam study resources, such as the
Board of Governors Review Course and Online
- The Exam Online
Community is an interactive platform to learn and glean study tips from
other Members taking the Exam. Participants can discuss Exam topics with
experts and have the option to participate in study groups. Interested
Members may join the Exam Online Community at bogcommunity.ache.org.
- The Reference Manual, found at ache.org/FACHE,
includes a practice 230-question exam and answer key, a list of
recommended readings, test-taker comments and study tips.
- Fellow Advancement
Information webinars provide a general overview of the Fellow advancement process,
including information about the Board of Governors Exam, and allow
participants to ask questions about the advancement process. An upcoming session
is scheduled for Dec. 10. Register online at ache.org/FACHE.
We need you !!!
The HEF board is actively recruiting volunteers to help with various projects including:
If you would like to get involved please contact the Board at
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