Healthcare Executive Forum of Central PA

April 3, 2017

Message from Your ACHE Regent - Winter 2017

Message from Your ACHE Regent
Winter 2017

As I write my last message to you as your Regent, I am thankful for the opportunity to get to know many of you and advocate on your behalf.  I’ve learned a lot in these three years, mostly about the strength of ACHE at the national level.  But I never ceased to be amazed by the hard work of our local chapters.  Volunteers at the chapter level work so very hard to provide you, the ACHE members, with quality local education and opportunities to continue your growth in the field.  Thank you to the chapter boards and committees for their dedication to ACHE.

Please join me in welcoming Jean A. Tauber, FACHE as our next Regent for Pennsylvania.  Jean has been a member of the ACHE of Western PA chapter board for several years.  She has tirelessly advocated for students and advancement to FACHE status.  She has many wonderful ideas and an unparalleled dedication to ACHE.

Thank you, ACHE members, for your continued dedication to healthcare leadership excellence in Pennsylvania.  It is so important that we continue to give back to our field and to those that come after us.

Please feel free to contact me at any time, even as my term as Regent is ending.  I am always happy to help a fellow ACHE member along.  I hope to see you at ACHE Congress in March!

Warm regards,

Amy R. Richards, FACHE
Regent for Pennsylvania

The Social Side of Emotional Intelligence: Bad Habits to Avoid

Recent studies show likability can be traced back to a few social skills such as sincerity, transparency and understanding. According to Travis Bradberry, author of the best-selling book Emotional Intelligence 2.0, people with high emotional intelligence often possess such skills. They also tend to avoid the following bad behaviors, which can make you unlikeable:

  • Humble-bragging and self-deprecation
  • Being too serious or unsociable
  • Not asking enough questions during a conversation
  • Emotional instability, e.g., throwing things, screaming, etc.
  • Using your phone while interacting with people
  • Name-dropping to seem important or interesting
  • Gossiping
  • Being close-minded
  • Over-sharing personal information or problems

“When you build your awareness of how your actions are received by other people, you pave the way to becoming more likable,” wrote Bradberry.

—Adapted from “7 Things Wildly Successful People Do Before 7:30 A.M.,” by Travis Bradberry,, Jan. 24, 2017.

6 Ways to Boost Alignment and Improve Strategy Execution

Developing an efficient and innovative new strategy can be challenging, but not nearly as challenging as aligning people in an organization to successfully execute that strategy, according to a recent Harvard Business Review article. Summarized below are six steps to help your leadership team boost alignment and create focus around the “highest-impact actions that will drive the organization’s most important outcomes.”

1. Define the one most important outcome. Identifying the most important thing your team hopes to accomplish in the next 12 months will help clarify your next steps.

2. Distinguish the most essential people. Your strategy may require a team effort, but it’s also crucial to recognize whose job is most essential to achieving the organization’s goal. Doing so will help focus leaders’ efforts and resources.

3. Have key players pinpoint their primary contribution. Similar to how your team should identify one outcome, your key people should identify their one pivotal strength related to the strategy and their one key contribution. Simplicity is a must when it comes to maintaining momentum.

4. Conduct coaching sessions. Leaders should have “laser-focused, 30-minute one-on-one coaching sessions” to ensure headway is being made and progress is on track.

5. Gather and report data. Coaching sessions give leaders the chance to collect data on trends and organizational obstacles team members are facing. Sharing data with the previously identified key people can help drive priorities forward.

6. Enhance performance. Have the key contributors fill out surveys on how the organization’s key strategy is progressing and whether they feel the 30-minute coaching sessions are valuable or effective. This information can help leaders improve their strategy execution.

—Adapted from “Execution Is a People Problem, Not a Strategy Problem,” by Peter Bregman, Harvard Business Review, Jan. 4, 2017.

Physician Integration Approaches

The history of Summit Heath and driving forces for Summit Physician Services were recently discussed providing key insight into the success of their patient centered medical home and the history of the Chambersburg, PA system. On March 23, 2017, four health executives discussed their challenges and successes regarding corporate structure, service locations, workforce overview, physician involvement and more. This face-to-face discussion was an opportunity for all to dissect Chambersburg Hospital, Summit Health, and Summit Physician Service’s approach to historically employ physicians and grow. This perfectly planned discussion allowed attendees to discuss the factors driving integration and how they have attracted physicians into or back to their local area.


There has been no lack of challenges for the system, which provided depth of information outlining the precursors to their actions. The history overview began nearly three decades ago and included the joint venture of their surgery center and community physicians. Now, when they were reviewing the keys to success they cited: Physician Leadership Hierarchy, common infrastructure, alignment with system goals and values, operating with benchmarks of productivity and efficiency, evolving physicians to lead patient care teams, and compensation systems that reward individual and group performance with relation to productivity, quality, service, and citizenship.  They cited their involvement of physician leadership and operational directors with involvement of senior leadership.


It is true, there has not been a case discussion in Chambersburg, PA for a number of years and the Healthcare Executive Forum was responsive to the request for an event in the area. The details listed above and our Keynote speakers discussed more and HEF is extremely thankful for their dedication to healthcare management opportunities like these. If you were not in attendance the day of event, the presentation is available on the Eventbrite registration page.


This 1.5 face-to-face credit event was the first of five events to take place in 2017.

Save the Dates

Mark your calendars and save the dates for our upcoming events

Approved face-to-face events:

May 18th - Strengthen the Acute to Post-Acute Care Connection: Cohesively Manage Care 


Events pending approval for face-to face credit

September - Strategic and Operational Implications of the Medicare Access and CHIP Re-Authorization Act

November - The Executive's Role in Safety and Quality

December 7th - EmpoWEr, Diversity and Inclusion & Inaugural Annual Chapter Recognition Social


Social events

April 19th - Healthcare on the Plate @ Forklift and Palate next to NookSports, Lancaster 

July17th - Catch up with Old Friends and Meet New Ones @ TJ Rockwell's American Grill & Tavern in Elizabethtown

October - FACHE Breakfast, Reconnect


Student Engagements

August 17th - Networking - Introduction of the Value and Involvement with ACHE locally. Career Positioning and Strategically Mapping Career Development, Elizabethtown and Lancaster students

August 24th - Networking - Introduction of the Value and Involvement with ACHE locally. Career Positioning and Strategically Mapping Career Development, Pennsylvania State University, State College

HEF Welcomes New Members

We would like to welcome our new members with the gift of a free educational event awarding up to 3 ACHE Face-to-Face credits during your first year of membership. To redeem this offer contact one of the board members as you will not be able to register for this offer through EventBrite.

Quarter 1 2017

Jodi Cichetti

Carl J. DeAngelo

Georgette Dukes McAllister

David K. Grant

Rebecca D. Jones

David Knorek, MD

Katherine A. Marr

Frank McMullin, RN

Kyle M. Moore

Lisa Odonnell 

Kyle Rineer

Stephen M. Rosito

Allison A. Scheetz

Bryan Schmalhofer

Rebecca Sheetz

Walter N. Stewart 

Quarter 4 2016

Amanda Joe Bormais

Amy Brillinger 

Nicholas Falci

William Griffiths Jr. 

LTC Lela C. King 

Cynthia D. Knittle, PhD 

Sapan D. Patel, MD 

Nicole Puhlman 

Charles Ulinfun, PhD 

Quarter 3 2016

Aditi Anand

Amanda Joe Bornais

Sgt. Mark E. Debowes, Jr

Jean Dumornay

Ashley Jackson

Tami Johnson

Erica Kahl

Emily LaFeir

Kirstin McKenzie

Stephanie Neyer

Tina Nixon

Holli Pheasant-Viscusi

Natalie Richard

Brittany L. Sacco

Elyce Wolfgang 


Quarter 2 2016

Stacy M. Angel

Nicholas J. Crouse

Christine F. Filipovich, RN

Mike Fuller

Kelly J. Hoover Thompson

Theresa Hunter

Jocelyn C. Johnson

Zainab Kakli

Barbara J. Kuhl

James D. Lekberg

Gary Minnier II

Amy Nitchman

Melissa Pierce

Jean Pulaski

Sheryl L. Rose 

Kate Routledge 


Access Complimentary Resources for the Board of Governors Exam

For Members starting on the journey to attain board certification and the FACHE® credential, ACHE offers complimentary resources to help them succeed.

For Members starting on the journey to attain board certification and the FACHE® credential, ACHE offers complimentary resources to help them succeed so they can be formally recognized for their competency, professionalism, ethical decision making and commitment to lifelong learning. These resources, which include the Exam Online Community, the Board of Governors Examination in Healthcare Management Reference Manual and quarterly Advancement Information webinars, are designed to be supplements to other available Board of Governors Exam study resources, such as the Board of Governors Review Course and Online Tutorial.

  • The Exam Online Community is an interactive platform to learn and glean study tips from other Members taking the Exam. Participants can discuss Exam topics with experts and have the option to participate in study groups. Interested Members may join the Exam Online Community at
  • The Reference Manual, found at, includes a practice 230-question exam and answer key, a list of recommended readings, test-taker comments and study tips.
  • Fellow Advancement Information webinars provide a general overview of the Fellow advancement process, including information about the Board of Governors Exam, and allow participants to ask questions about the advancement process. An upcoming session is scheduled for Dec. 10. Register online at

Volunteers Needed

We need you !!!

The HEF board is actively recruiting volunteers to help with various projects including:

Program Planning

Newsletter Development 

Website Management 



If you would like to get involved please contact the Board at 

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