Greater Charlotte Healthcare Executives Group

Summer 2017

President's Message

Greetings from your Chapter President

Jon Myers, FACHE

President Jon Myers is excited about 2017 events and engagement

President’s Message from Jonathan (Jon) R. Myers, FACHE

Greetings! I hope your summer is off to a great start. It is difficult to believe 2017 is halfway over! I had the honor, with several GCHEG Board Members, of attending ACHE Congress in Chicago this past March. GCHEG was awarded the Award of Chapter Distinction, in the Chapter Management and Awards Program. Earning this award in 2017 placed our Chapter in the top 10 ACHE chapters in the country! This recognition is a testament to the dedication and leadership of our entire Board and Chapter membership.

Also at Congress this year, we welcomed Al Taylor, FACHE as our new North Carolina Regent. We are delighted to have a distinguished leader (from our local Chapter) representing us for the next three years at Regent.

Education & Networking

Our Education Committee, led by Deana Williams and Jim Fichtelman have been busy planning our events for the duration of 2017. This year, we plan to offer at least 12 ACHE Face-to-Face Education credits as well as multiple ACHE Qualified Education credits. Please join us at these events to obtain your credit for recertification and to network with new colleagues.

Scheduled upcoming events include:

·      June 29 – Networking Event – Charlotte Knights Game – SOLD OUT

·      August 10 – Disruptive Innovation in Healthcare Delivery

·      September 12 -  McGuire Woods for the 12th Annual Healthcare Provider Conference

·      November 8 and 9 - 17th Annual Rural Hospital Conference of the Carolinas


Become a Mentor/Mentee

Our 2nd GCHEG Mentor/Mentee Cohort is wrapping up this September. The Mentor/Mentee Committee, led by Richard Langholz and William Moore is finalizing the details for the 3rd cohort that will span the 2017-2018 year. I had the privilege of participating in the 2nd cohort and have found tremendous value in the relationship built over this year. If you are interested in participating in cohort 3 as a mentor or mentee (or both), please reach out to the Committee via


Advance to Fellow

Our Membership & Advancement Committee is finalizing plans to host a FACHE Board of Governors review course later this Fall. Keep an eye on the GCHEG website for more information. Earlier this year we had nearly 150 members eligible to advance to Fellow. Are you one of them? If so, take the next steps to distinguish yourself as a board-certified healthcare leader. Learn more about the FACHE credential here:


Want to get involved?

Have an interest in presenting at a future event? Interested in serving on the board? Opportunities to get involved with GCHEG are numerous – please reach out to me or our President-Elect, Nehemie Owen ( if you would like to discuss opportunities to serve the Chapter.

Times are challenging, and changing everywhere in healthcare; both nationally, and locally in our community. Step up and get involved in your organization. Take an active role as a healthcare advocate in your community and to your neighbors. GCHEG is poised to develop leaders, as well as be a healthcare thought leader in the Greater Charlotte area. We have a wealth of knowledge across our membership that we cannot afford to let go untapped. Stand up and share your experience at an upcoming event. Get plugged in to a committee. The success of our chapter does not rest on membership numbers and member satisfaction. The value you gain as a member of GCHEG is the true measure of success for our chapter. I sincerely thank you for your support and membership.


Best regards,



Jon Myers, MHA, FACHE

2017 GCHEG President


Jon is the Director of Business Operations, over the Emergency Department Service Line at Carolinas HealthCare System’s Metro Group facilities.

Regent's Message

Message from Your ACHE Regent


I am sitting here today reflecting on the last three years and my role as Regent for North Carolina. It has been a pleasure and an honor to serve you. As I have told a few people, I often think of things I wish I could have done. I always think of the great things you as members and leaders of ACHE have done in those three years. All four chapters in North Carolina have developed stronger membership bases. More educational hours and networking events have occurred year over year. More mentors and mentees have entered the system. Our Higher Education Network institutions have collaborated with local chapters to insure we have a strong pipeline of healthcare leaders for the future. Diversity and inclusion have been an integral part of our conversations and actions. Strategic plans have reflected great thought and understanding of the needs of our members. We have seen more nurse leaders and physicians become members and Fellows within ACHE. This change in membership has given us a platform for change and reflects the ever changing landscape of leadership in the healthcare arena.

I want to thank all the chapter leaders, program directors at the higher education network institutions and my advisory council for the support and effort to improve our ACHE agenda during this time. Special thanks go to Brent W. Shive, FACHE, Charles F. (Chuck) Mantooth Jr., FACHE and Jay T. Briley, FACHE for serving all three years on my Regent Advisory Council. This group made it possible for me to meet the needs of ACHE members across the state. Without them, I could not have completed the term. Oscar R. Aylor, FACHE, J. William (Bill) Paugh, LFACHE and other former Regents have provided much needed encouragement and support. As I say thanks to each of those that have helped me, I want to also congratulate Alfred P. Taylor, FACHE, the incoming Regent for North Carolina. I know he will receive the same support as I. I am confident he will serve our state admirably.

One of the most pleasurable things I have done is to present well deserved recognition through the Regent’s Award. On February 16, 2017, I had the privilege of recognizing three strong leaders in North Carolina. Terrence B. Akin, FACHE, Jeffrey N. Sackrison, FACHE and Lynda Stanley, FACHE each received Regent’s awards during the ACHE breakfast at the NCHA Winter meeting. I see each of them as wonderful role models for leadership in healthcare. If you see them, congratulate them on their recognition.

In closing, I encourage each of you to continue your growth and development through ACHE. I ask that you promote ACHE as the gold standard for credentials in healthcare leadership. I ask that you consider a greater leadership role in your local chapter. Get involved, help develop others and make us the strongest network of leaders possible. Again, I thank you for the privilege you have given me to serve you.

Joann Anderson, FACHE
Regent for North Carolina

Membership and Advancement

Congratulations New Fellows!

These GCHEG healthcare executives were named ACHE Fellow in Q2 2017.

New Fellows

Dwight R. Roache, FACHE, Charlotte

Andrew Thomas II, FACHE, Valdese

Welcome New GCHEG Members

GCHEG welcomes its new members!

The following individuals joined ACHE and the Greater Charlotte chapter this quarter. 

Don't forget to use ACHE's online Member Directory, accessible through, to discover and connect with your member colleagues.

New Members


Janet Pue, Concord

Mayur Jadhav, Charlotte

Joshua Silva, Cibolo, TX


Garfield Atchinson, Charlotte

Megan Varellas, Asheville

Teresa Bowleg, Murphy

Blake Donahue, Charlotte

Vickie Monteith, Charlotte

Marimartha Matthews, Charlotte

1LT Shawn Swift, Huntersville



Mark Turner, Charlotte

LaToya Sifford, Salisbury

Katherine Holland, Charlotte

Maureen Walsh Koricke, PhD, Charlotte

Jonathan Sozio, Charlotte

Member Submitted Articles

Artificial Intelligence: Healthcare Can Benefit From Smart Use of Data

By: Alan Cudney, RN-BC, CPHQ, PMP, FACHE

Start learning about Artificial Intelligence now.

The term Artificial Intelligence (AI) is routinely used in the media. Through fictional movies like The Terminator series and I, Robot, we have become de-sensitized to the idea, and many view it as something that is still “way out there,” leaving consideration to aficionados of fiction. However, with advances in information technology and, more specifically, analytics, healthcare delivery will see big changes over the coming decades. Here are some possible uses for AI and examples of how it could work.

Intelligent clinical decision support at the point of care


An endocrinologist evaluates options for Mary, a patient with Type 2 diabetes, to help better manage her health. Using data sources aggregated and normalized across episodes and sites of care, the physician can instantly see her complete medical history, including a related hospitalization in a different city, her prescription refill history, and her completion of diabetes management education. As he begins to place an order for a new type of insulin, the clinical system responds that, due to Mary's clinical history and genetic map, a different drug combination would be more effective.

Predictive models that continuously re-evaluate health status and best ways to help people make healthy choices


Ron hates to fill out surveys and has missed two of his last five doctor appointments. He ignores voice mail but responds to text messages and automated medication reminders from his cell phone. AI is used to continuously update a predictive model, which projects the most effective way to communicate with Ron and encourage him to make healthy choices, based on his previous activities. The model includes data feeds from social media, healthcare patient portals, credit card companies and pharmacy benefit administrators.


In a like manner, an ACO or medical home will stratify groups of patients according to clinical measures, health status and lifestyle characteristics, automatically assigning patients to specific categories of care management intervention. AI revises the predictive models as new data are available. These models then re-run the cohort selection, risk stratification, and subsequent recommendations.

Medical supply companies will predict future supply and demand needs for durable medical equipment at the unit, facility or service area levels


Imagine AI software is able to predict that, based on public health and hospital data, demand for home oxygen will increase in a six-county area of the state. The software suggests re-direction of specific oxygen canisters volumes and numbers of delivery staff to that geographic area. The AI-driven models anticipate patient needs and respond much more quickly than traditional reporting and surveillance processes.

Pharmaceutical companies will customize prescription drugs, based upon understanding of individual DNA and likelihood of intended response


Marla is taking a new medication to control her hypertension. The molecular structure of the medication, as well as the dosage, have been slightly modified to account for her genetic predispositions and previous response to other anti-hypertensive medications. The predictive models continuously optimize themselves as new clinical data comes in from hospitals and doctor offices.


AI with deep learning of radiological images and nanotech sensors will take clinical decision support to a new level


Pathologic lesions can be missed on diagnostic images. Detecting these is often dependent upon the training and expertise of the individual clinician. AI with image detection software will be able to aggregate experience across thousands of patients and suggest additional diagnostic options to the physician. Combining insights from these types of analyses with more traditional analytics should help providers to standardize diagnoses and assist radiologists, increase efficiency and reduce costs.


Such uses can go beyond imaging to include nanotechnology sensors embedded a pill or ingested fluids. These sensors can contribute to the data used to create recommended diagnoses and treatment plans.


How will AI affect the GCHEG membership?


AI will enable the delivery personalized, proactive healthcare that is more efficient, more effective and less expensive. In order for it to work properly, AI is best enabled in a unified analytic structure that has already learned to govern and manage data within the organization. This structure accompanied by the right blend of software, clinicians and data scientists can make AI a reality for improving healthcare. Just as the EMR required major focus and development of infrastructure, AI will take some work to realize its potential.


How can we begin to prepare for AI?


·       Take time to become more “data savvy” by learning about ways others are using analytics to improve care.

·       Support efforts of your organization to better manage data and turn it in to useful information.

·       Offer refresher training in basic statistics and data management, so no one is left behind.

·       Make sure you are using software that not only handles day-to-day reporting needs but is able to scale for the future.

·       Consider adding to your team a data scientist, who can develop data models and provide guidance in practical use of advanced techniques.


Interested in other perspectives? Consider reading “9 predictions on how artificial intelligence will change clinical care – for the better or worse?” by Laura Dyrda of Becker’s Hospital Review. The article includes insights from me and several other industry experts.


This should get you started and better prepared to take advantage of AI and other new technologies that are on the horizon. Healthcare can surely benefit from smarter use of data!

2017 GCHEG Annual Dinner

By: Tracy M. Pryor, MBA
Annual Dinner Brings Chapter Members Together to Talk Diversity

GCHEG 2017 Annual Dinner

Theme: Diversity in Healthcare Management: Value-Added Business Sense

The 2017 Annual Dinner took place on Wednesday, April 5, at The Renaissance Charlotte Suites Hotel. More than 80 chapter members as well as guests joined together for an evening of food, networking, and a most important discussion on diversity in the healthcare industry. After introductions and recognition of board members as well as new members and fellows, the panelists took their seats and the engagement began. Panelists included an array of current diversity leaders from both Carolinas Health Care System and Novant Health. Nicholas Wharton, Interim President and CEO of the Urban League of Central Carolinas moderated the talk. Panelists started by sharing what diversity and inclusion meant to each of them. They went on to discuss diversity and inclusion as a healthcare business case and how important it is for leaders to understand that there is an associated return on investment with this vital business case. The panelists also talked about the importance of cultural competency and the types of programs that must be in place within an organization to influence such culture changes – specifically, a culture that embraces everyone, respects differences, and tailors the experience to each individuals unique needs. Ultimately, everyone agreed that the true diversity and inclusion champions must start at the very top and cascade down through the organization.

We excitedly look forward to you joining us at our next GCHEG educational event! 

Career Articles

Key Components of a Career Plan

A strategic career plan should have these core components:

  • Statement of your short- and long-term goals, clearly outlined but flexible, based on the iterative process of building a plan to meet your needs, your employer's needs and the market's needs.

  • Concise but complete summary of:
    • Your answers to the key questions in the CareerEDGE discovery process, including analysis of gaps between your needs and aspirations and the reality of your current situation and marketplace requirements.
    • Your value proposition today, what you would like it to be (or what it needs to be) in the future and how this positions you to reach your goals.

  • Action steps to close gaps and achieve your goals, including:
    • Market Research—How do I stay informed?
    • Learning Plan—How do I stay relevant?
    • Personal Marketing—How do I build relationships? 
    • Managing Risk—How do I anticipate change and eliminate career barriers?
    • Maintaining Energy—How do I stay motivated and positive?
    • Managing Finances—Can I afford my plan?
    • Identifying Sources of Support—Do I need a coach, mentor or advisor?

  • Process to monitor progress, gain feedback and update the plan on an ongoing basis based on changing realities in the marketplace and changes in your thinking.
Broscio, Michael A., CMF, and Scherer, Jay E., "What's Your Plan?" Healthcare Executive, November/December 2014

Upcoming Events

GCHEG Summer Networking Event

Don't miss the next GCHEG event...

Kick-off summer by networking with fellow GCHEG members! 

The next event will take place on Thursday, June 29th when GCHEG members gather to network over food and a night at the baseball park. The event will begin at 5:30 p.m. at Mellow Mushroom Uptown (255 W. Martin Luther King Jr. Blvd. Charlotte, NC 28202) for food, fun, and fellowship. Immediately following, members will travel to BB&T Ballpark to enjoy the Charlotte Knights baseball game. Check your e-mail for more information about tickets! 

A great big "Thank You" to Novant Health for sponsoring this event! 


ACHE - National News

National News Q2 2017

Introducing Executive Diversity Career Navigator! See It … To Be It!

Specifically for diverse healthcare professionals, the Executive Diversity Career Navigator Version 1.0, which launched April 27, features an array of career development tools and resources (the vast majority are complimentary) designed to empower diverse healthcare professionals through every stage of their careers. Unlike any other career development website, EDCN features the “voice” of diverse senior-level healthcare executives, sharing the successful strategies they have developed through their unique career journeys. EDCN is a collaborative effort between the following healthcare organizations dedicated to advancing executive diversity:


  • American College of Healthcare Executives
  • Asian Healthcare Leaders Forum
  • Institute for Diversity in Health Management
  • LGBT Forum
  • National Association of Health Services Executives
  • National Association for Latino Healthcare Executives


We invite diverse healthcare executives to visit, and let us know what you think! Please share news of this new resource with your diverse healthcare professional colleagues. We look forward to hearing from you.

The Thomas C. Dolan Executive Diversity Program—Now Accepting Applicants

Please help us spread the word about the open application period for the 2018 Thomas C. Dolan Executive Diversity Program (

During this year-long program, scholars benefit from specialized curriculum opportunities to develop strategies for successful navigation of potential career challenges and enhance executive presence, one-on-one interaction with a specially selected mentor, and participation in formal leadership education and career assessments. Enhanced self-awareness, critical leadership skills, and an expanded network of leaders will help prepare scholars to ascend to C-suite roles in hospitals, health systems and other healthcare organizations.

Visit for more information or to apply. If you have questions about the program, please contact Cie Armstead, director, Diversity and Inclusion, ACHE, at or (312) 424-9306.

The Foundation of ACHE’s Fund for Healthcare Leadership accepts donations to the Thomas C. Dolan Executive Diversity Program. Gifts—no matter the amount—help shape the future of healthcare leadership. Visit to make your donation.

Run for ACHE Regent

ACHE is beginning the election process for new Regents to serve on its Council of Regents, the legislative body that represents ACHE’s more than 40,000 members. Serving as an elected official is a unique opportunity that allows you to exercise your leadership ability, share innovative ideas and act on behalf of ACHE members.

All Fellows who wish to run for election must submit a letter of intent to by Aug. 25. The letter of intent must include a current business title, business address, email address and telephone number. If you submit your letter of intent and haven’t received confirmation of its receipt by Sept. 1, contact Caitlin E. Stine, communications specialist, Division of Regional Services, ACHE, at (312) 424-9324 or

Elections will be held in the following jurisdictions:





District of Columbia & Northern Virginia







New Hampshire



Puerto Rico

Rhode Island



Healthcare Consultants and Physician Executives Forum Education Programs

The Physician Executives Forum and Healthcare Consultants Forum provide added value to physician executive and healthcare consultant members via tailored resources to meet these groups’ unique professional development needs. A one-day education program is a cornerstone benefit of both Forums that offers an affordable learning and networking opportunity. Dates and location for these programs are as follows:

2017 Physician Executives Forum Education Program

July 28

Grand Hyatt New York (held in conjunction with the New York Cluster)

New York

More details available at

2017 Healthcare Consultants Forum Education Program

Sept. 22

Hyatt Regency O’Hare


More details available soon at

Forum Member Directory Connects Executives With Healthcare Consultants

ACHE is pleased to announce its latest member benefit exclusive to Healthcare Consultants Forum members… The Healthcare Consultants Forum Member Directory!

The new Healthcare Consultants Forum Member Directory is intended to serve as a resource for healthcare executives and organizations seeking the services of a healthcare consultant with a specific area of expertise.

Are you a healthcare executive searching for a consultant? The Directory’s robust search functionality can help identify ACHE Consultant Forum Members who may meet your needs.

Are you a consultant looking to gain visibility with decision makers? Join the Healthcare Consultants Forum, and select your primary area of expertise now!

Questions? Please contact Liz Catalano, marketing specialist, Division of Member Services, ACHE, at or (312) 424-9374 or Erika Joyce, CAE, assistant director, Division of Member Services, ACHE, at or (312) 424-9373.

Forum on Advances in Healthcare Management Research 2018 Proposals Open

The American College of Healthcare Executives would like to invite authors to submit proposals to present their research at the 10th annual Forum on Advances in Healthcare Management Research. This session will take place during ACHE’s 2018 Congress on Healthcare Leadership, March 26–29. The senior author of each selected proposal will receive a complimentary registration to the Congress. Please visit for the selection criteria and submission instructions. Submit your up-to-400-word abstract by July 10.

Deadline Approaching to Save $200 on Board of Governors Examination Fee

ACHE is pleased to offer the Board of Governors exam fee waiver promotion to eligible ACHE Members seeking to take the next important step for their healthcare management careers. Healthcare leaders who hold the prestigious FACHE® credential are recognized for their commitment to lifelong learning, competence and ethical decision making. In fact, more than 75 percent of Fellows feel better prepared to handle the challenges of the evolving healthcare management landscape.

Qualifying for the $200 Exam fee waiver is easier than you think! Just follow these simple steps:

  1. Go to and click “Apply for Board Certification.”    
  2. Submit the application and $250 application fee. Depending on your ACHE profile, many of the required fields may already be completed for you.

All required documents, including your application, fee and references, are due June 30 in order to qualify for the waiver.

Articles of Interest

6 Tips for Working With a Poor Team Player

Working with someone who isn’t a team player is not just frustrating, it can also negatively affect an entire group’s performance, according to a recent Harvard Business Review article. Susan David, founder of the Harvard/McLean Institute of Coaching, and Allan Cohen, a professor of management at Babson College, provided the following strategies for working with someone who isn’t a team player.  

1. Avoid making assumptions. It may seem natural to jump to conclusions about the reasons behind someone’s actions but, the truth is, you never really know why people do the things they do. Instead of assuming someone is a slacker or has a bad attitude, explore first.

2. Be open to talking. Rather than making accusations, ask friendly questions. Working with someone who isn’t a team player is an opportunity to practice your leadership skills and gain others’ perspectives.

3. Promote friendly group relations. Problems can arise when team members turn on a colleague who isn’t pulling their weight. To foster cohesion and discourage ostracization, consider taking your colleague out to coffee or lunch with a few teammates.

4. Focus on the team’s shared mission. When working with a poor team player, leaders should take the opportunity to “have a conversation with the entire team about what the group’s shared vision should be and the best methods for getting there,” according to David.

5. Define duties and deadlines. Sometimes, people who seem like poor team players are simply confused about what their role entails. Take time to review your expectations and your colleague’s responsibilities, which eliminates ambiguity.

6. Play to your colleague’s strengths. “People are highly motivated by not wanting to let their teammates down,” says Cohen. “Get them into the game, and they’ll go to great lengths to perform better for the team.”

—Adapted from “How to Work with Someone Who Isn’t a Team Player,” by Carolyn O'Hara, Harvard Business Review, April 21, 2017.

Tapping Community Physicians for Innovation Ideas

Community physicians who work outside major medical centers represent a wealth of expertise that could guide innovation efforts, if mobilized, according to Adam O. Kadlec, MD, a board-certified urologist at Western Michigan Urological Associates. Kadlec provided tips to help inspire community physicians to get more involved in a recent blog for NEJM Catalyst.

Learn the process. “Many physicians are simply unaware that innovation is a process and that entrepreneurship is a discipline ... Teaching community clinicians that there is a process—and that they can play a part—is the first step toward engagement,” wrote Kadlec.

Look for meaningful partnerships. Many major healthcare and academic medical centers have launched innovation hubs in recent years. Community clinicians should be intentional about finding opportunities for innovation, and that may mean creating partnerships where innovation is already underway.

Network with like-minded physicians. Physicians who don’t have access to major medical innovation hubs can check out virtual opportunities, like online matching programs, and conferences, such as Medicine X and TEDMED, to network with other passionate clinicians.

—Adapted from “Engaging Community Physicians in Innovation,” by Adam O. Kadlec, MD, NEJM Catalyst, April 26, 2017.

Staying Connected

Engaging with GCHEG on Social Media

Leading, following and Tweeting away 

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