Greater Charlotte Healthcare Executives Group
Greetings from your Chapter President
Jon Myers, FACHE
President Jon Myers reflects on GCHEG's exciting and eventful 2017 as the year wraps up!
approach year-end, and the holiday season, it is an excellent time to reflect
on the past year. It has been an eventful year! The GCHEG Chapter has had a
busy year and led and partnered with many events throughout the year.
– Healthcare Policy in an Evolving Nation
– Mindful Leadership: Dealing with Heart and Mind for Healthcare Leaders
– Partnership with MedLink: Preventing Unnecessary ER Use
– ACHE Annual Congress on Healthcare Leadership
– GCHEG Annual Dinner: Diversity in Healthcare
- CSHSMD Spring Conference
– Charlotte Chamber of Commerce Annual Healthcare Summit
– GCHEG Summer Networking Event with the Charlotte Knights
– GCHEG Annual Strategic Planning Retreat
– Disruptive Innovation in Healthcare
– McGuire Woods Annual Southeast Healthcare Provider Conference
& 19 – ACHE Annual Chapter Leaders Conference
– FACHE Board of Governors Review Course
– Social Media in Healthcare
– GCHEG Annual Mentor Program Kickoff Dinner
– GCHEG Gall Networking Event at Olde Mecklenburg Brewery
& 9 – Duke Endowment Rural Healthcare Summit
We hope you
had the opportunity to attend several events in 2017 and look forward to
hosting and partnering with even more organizations in 2018!
excited to announce the launch of our new Chapter
website. In conjunction with ACHE, we upgraded the website in September and
have seen a tremendous increase in functionality and traffic across the
Education & NetworkingWe are
rounding out our event schedule for the year and have two remaining events.
Please join us
at these events for some excellent dialogue and networking. Additionally, if
you are seeking credit for FACHE recertification, these will both offer 1.5 F2F
credits. (*Note: the 12/12 Innovation event is a repeat event from the August
event. If you attended in August, you have already received credit for this
credits? Check out some of our neighboring chapters for upcoming events offered
within a short drive.
How to Recertify
(login required) to learn when you are due to recertify. Please submit this
application no later than Dec. 31; include your Qualified Education credits and
your community/civic and healthcare activities. For more information, please
ACHE updateSave the
Date: 2018 ACHE Congress on Healthcare
Leadership - March 26 - 29, 2018 (Chicago, IL)
Want to get involved?
interest in presenting at a future event? Interested in serving on the board?
Opportunities to get involved with GCHEG are numerous – please reach out to me
or our President-Elect, Nehemie Owen (Nehemie.Owen@carolinashealthcare.org)
if you would like to discuss opportunities to serve the Chapter.
Thank youIt has been
an honor leading such an engaged and active Chapter. I feel privileged to be
part of GCHEG and ACHE and value the relationships made through both
organizations. Thank you for your support, membership, and time in 2017. I look
forward to another great year in 2018. Nehemie Owen will take over as Chapter
President in January – I assure you, you are in excellent hands under her
wonderful, safe, and restful holiday season,
Jon Myers, MHA, FACHE
2017 GCHEG President
Jon is the
Director of Business Operations, over the Emergency Department Service Line at Carolinas
HealthCare System’s Metro Group facilities.
Membership and Advancement
Congratulations New Fellows!
Round of applause for our new and recertified fellows!
Brandi Newman, FACHE, Charlotte
Edward Speeding, FACHE, Charlotte
Amy S. Vance, FACHE, Charlotte
Trent J. Ibbotson, FACHE, Asheville
Timothy C. Johnston, FACHE, Asheville
Frank D. Murphy, Jr., FACHE
Alfred P. Taylor, FACHE, Mount Gilead
Clay V. Locklear, FACHE, Charlotte
Vickie D. Hamann, FACHE, Charlotte
Jeffrey S. Hillard, FACHE, Asheville
Congratulations, again, to all new and recertified fellows!
Welcome New GCHEG Members
GCHEG welcomes its new members!
individuals joined ACHE and the Greater Charlotte chapter this quarter.
Don't forget to use
ACHE's online Member Directory, accessible through ACHE.org,
to discover and connect with your member colleagues.
Neeta Kirpalani, Charlotte
Albert J. Mueller, Murphy
Melissa Thames, Bradenton
Janelle Willis, Charlotte
Joseph D. Brown, Hickory
Kori M. Hall
Jennifer D. Heichel, Charlotte
Michelle Schmerge, DNP
Michael Vaccaro, Charlotte
Robin Walton, RN
Alaina G. Watts, RN
Elizabeth Cary, Charlotte
Rachael Dolan, Charlotte
Christine M. Galligan
LCDR Stephen J. Hartz, Charlotte
Josh Hoehman, Charlotte
Devanshi Patel, Charlotte
Cindy J. Turbeville, RN, Charlotte
Kendall K. Walsh, Charlotte
Haley M. Waypa, Charlotte
Mark S. Henry
Erin Nelson, Charlotte
Scott Ridenhour, Charlotte
Ylida Roberson, Charlotte
Rich Robles, Charlotte
ACHE National News
National News Q4 2017
Save the Date for the 2018 Congress on Healthcare Leadership
The American College of Healthcare Executives’ Congress on Healthcare Leadership brings you the best in professional development, opportunities to network with and learn from peers, and the latest information to enhance your career and address your organization's challenges in innovative ways. The 2018 Congress on Healthcare Leadership, “Be Part of Something Bigger,” will be held March 26–29 at the Hyatt Regency Chicago.
Join us in 2018 and be part of this dynamic, energizing event that draws the top healthcare leaders from across the nation and around the world. The opening date for Congress 2018 registration and to reserve hotel accommodations was Nov. 14. Save your spot today!
Call for Innovations—Management Innovations Poster Session at the 2018 Congress on Healthcare Leadership
ACHE is inviting authors to submit narratives of their posters for consideration for the 34th Annual Management Innovations Poster Session to be held at ACHE’s 2018 Congress on Healthcare Leadership. We are interested in innovations addressing issues affecting your organization that might be helpful to others, including improving quality or efficiency, enhancing patient or physician satisfaction, implementing EHRs, using new technology and similar topics. All accepted applicants will be expected to be available to discuss their posters on March 26, between 7 a.m. and 8 a.m., and posters will remain on display from March 26–28 at Congress.
Please go to ache.org/CongressPosterSession for the full selection criteria and submission instructions. Submissions will be accepted through Jan. 16.
Forum on Advances in Healthcare Management Research at the 2019 Congress on Healthcare Leadership
ACHE is inviting authors to submit proposals to present their research at the 11th Annual Forum on Advances in Healthcare Management Research. This session will take place during ACHE’s 2019 Congress on Healthcare Leadership, which will be held from March 4–7, 2019. The lead presenter of each selected proposal will receive a complimentary registration to the Congress.
Please visit ache.org/Congress/ForumRFP.cfm for the selection criteria and submission instructions. Submit your up-to-400-word abstract by July 2.
Encourage Your Members to Apply for Fellow Status
The importance of earning the distinction of board certification as a Fellow of the American College of Healthcare Executives cannot be overstated. Encourage your chapter members to take the next step in advancing their career by achieving Fellow status. Earning this credential benefits chapter members’ professional goals and the healthcare management profession, as it demonstrates a healthcare leader’s competence, leadership skills and commitment to excellence in the field.
Fellow applicants who successfully meet all requirements by Dec. 31, including passing the Board of Governors Examination, will be eligible to participate in the Convocation Ceremony at the 2018 Congress on Healthcare Leadership.
Access Complimentary Resources for the Board of Governors Exam
For Members starting on the journey to attain board certification and the FACHE® credential, ACHE offers complimentary resources to help members succeed so they can be formally recognized for their competency, professionalism, ethical decision making and commitment to lifelong learning. These resources, which include the Board of Governors Examination in Healthcare Management Reference Manual and quarterly Advancement Information webinars, are designed to be supplements to other available Board of Governors Exam study resources, such as the Board of Governors Review Course and Online Tutorial.
- The Reference Manual, found at ache.org/FACHE, includes a practice 230-question exam and answer key, a list of recommended readings, test-taker comments and study tips.
- Fellow Advancement Information webinars provide a general overview of the Fellow advancement process, including information about the Board of Governors Exam, and allow participants to ask questions about the advancement process. An upcoming session is scheduled for Dec. 14. Register online at ache.org/FACHE.
List Your Postgraduate Fellowship With ACHE
ACHE would like to know if your organization is offering a postgraduate fellowship for the upcoming year. If so, we encourage you to add it to our complimentary Directory of Postgraduate Administrative Fellowships at ache.org/Postgrad.
As a healthcare leader, you know how crucial it is to attract and develop highly qualified professionals in your organization. Gain exposure and start attracting top-notch applicants by posting your organization’s program on ACHE’s Directory. You may add a new listing or update a previous one at any time by completing the Online Listing Form.
Questions? Please contact Audrey Meyer, membership coordinator, at (312) 424-9308 or email firstname.lastname@example.org, Monday through Friday, 8 a.m. to 5 p.m. Central time.
ACHE Announces Nominating Committee 2018 Slate
The ACHE Nominating Committee has agreed on a slate to be presented to the Council of Regents on March 24, at the Council of Regents meeting in Chicago. All nominees have been notified and have agreed to serve if elected. All terms begin at the close of the Council meeting on March 24. The 2018 slate is as follows:
Nominating Committee Member, District 1 (two-year term ending in 2020)
Carle-Marie P. Memnon, FACHE
Hospital for Special Surgery
Nominating Committee Member, District 4 (two-year term ending in 2020)
Michael O. Ugwueke, DHA, FACHE
Methodist Le Bonheur Healthcare
Nominating Committee Member, District 5 (two-year term ending in 2020)
Chisun S. Chun, FACHE
Director, Clinical Operations
Rady Children's Hospital San Diego
Governor (three-year term ending in 2021)
Delvecchio S. Finley, FACHE
Alameda Health System
San Leandro, Calif.
Governor (three-year term ending in 2021)
Teri G. Fontenot, FACHE
Baton Rouge, La.
Governor (three-year term ending in 2021)
Laura Robertson, FACHE
Banner Desert Medical Center
Governor (three-year term ending in 2021)
Col Gigi A. Simko, FACHE
U.S. Air Force
Heather J. Rohan, FACHE
HCA–TriStar Health Division
Additional nominations for members of the Nominating Committee may be made from the floor at the annual Council of Regents meeting. Additional nominations for the offices of Chairman-Elect and Governor may be made in the following manner: Any Fellow may be nominated by written petition of at least 15 members of the Council of Regents. Petitions must be received in the ACHE headquarters office (American College of Healthcare Executives, 1 N. Franklin St., Ste. 1700, Chicago, IL 60606-3529) at least 60 days prior to the annual meeting of the Council of Regents. Regents shall be notified in writing of nominations at least 30 days prior to the annual meeting of the Council of Regents.
Thanks to the members of the Nominating Committee for their contributions in this important assignment:
Richard D. Cordova, FACHE
Edward H. Lamb, FACHE
Dolores G. Clement, DrPH, FACHE
Ed Hamilton, FACHE
Kim A. King, FACHE
Stephen M. Merz, FACHE
Stephen J. Pribyl, FACHE
Adam C. Walmus, FACHE
ACHE Call for Nominations for the 2019 Slate
ACHE’s 2018–2019 Nominating Committee is calling for applications for service beginning in 2019. All members are encouraged to participate in the nominating process. ACHE Fellows are eligible for any of the Governor and Chairman-Elect vacancies and are eligible for the Nominating Committee vacancies within their district. Open positions on the slate include:
Nominating Committee Member, District 2 (two-year term ending in 2021)
Nominating Committee Member, District 3 (two-year term ending in 2021)
Nominating Committee Member, District 6 (two-year term ending in 2021)
Four Governors (three-year terms ending in 2022)
Please refer to the following district designations for the open positions:
District 2: District of Columbia, Florida, Georgia, Maryland, North Carolina, Puerto Rico, South Carolina, Virginia, West Virginia
District 3: Illinois, Indiana, Iowa, Kentucky, Michigan, Minnesota, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin
District 6: Air Force, Army, Navy, Veterans Affairs
Candidates for Chairman-Elect and Governor should submit an application to serve that includes a copy of their resume and up to 10 letters of support. For details, please review the Candidate Guidelines, including guidance from the Board of Governors to the Nominating Committee regarding the personal competencies of Chairman-Elect and Governor candidates and the composition of the Board of Governors.
Candidates for the Nominating Committee should only submit a letter of self-nomination and a copy of their resume.
Applications to serve and self-nominations must be submitted electronically to email@example.com and must be received by July 15. All correspondence should be addressed to Edward H. Lamb, FACHE, chairman, Nominating Committee, c/o Julie Nolan, American College of Healthcare Executives, 1 N. Franklin St., Ste. 1700, Chicago, IL 60606-3529.
The first meeting of ACHE’s 2018–2019 Nominating Committee will be held on March 27, during the 2018 Congress on Healthcare Leadership in Chicago. The committee will be in open session at 2:45 p.m. During the meeting, an orientation session will be conducted for potential candidates, giving them the opportunity to ask questions regarding the nominating process. Immediately following the orientation, an open forum will be provided for ACHE members to present and discuss their views of ACHE leadership needs.
Following the July 15 submission deadline, the committee will meet to determine which candidates for Chairman-Elect and Governor will be interviewed. All candidates will be notified in writing of the committee’s decision by Sept. 30, and candidates for Chairman-Elect and Governor will be interviewed in person on Oct. 25.
To review the Candidate Guidelines, visit ache.org/CandidateGuidelines. If you have any questions, please contact Julie Nolan at (312) 424-9367 or firstname.lastname@example.org.
North Carolina Regent Message
Message from Your ACHE Regent
North Carolina ACHE chapters continue to thrive and provide valuable programs across the state...
We are very fortunate to have four thriving ACHE chapters in our state. The chapters include: Greater Charlotte Healthcare Executive Group (GCHEG), ACHE of the Triad, Sandhills Healthcare Executives Forum (SHEF), and Triangle Healthcare Executives’ Forum (THEF). As you know, by virtue of your ACHE membership, you are assigned to one of these groups. If you have not been active in your chapter, I encourage you to get involved by attending at least one of their events this year. The chapters provide networking opportunities, Face-to-Face educational sessions, mentoring programs, community service activities, and much more. We are all busy with our professional responsibilities while trying our best to balance our home life. The chapters allow you to stay involved in ACHE close to home.
I would also like to bring to your attention the Leader-to-Leader Program. This program gives you the opportunity to earn rewards for quality ACHE logo items. This is an opportunity to encourage your colleagues to connect, succeed, learn, advance, and lead by joining ACHE. Reach out to your colleagues and bring in a new member this year. (For more information go to ache.org/L2L).
Al Taylor, FACHE
Regent for North Carolina
Bring Out the Most in Your Employees: 10 Tips for Managers
One of the biggest responsibilities managers have is to inspire others to be the best versions of themselves. “If done well, everyone on your team will not only be more productive and efficient, but also happier with their jobs,” according to entrepreneur and speaker John Rampton. Here are 10 ways managers can effectively lead others to produce high-quality work:
1. Be authentic. Behaving in a way that aligns with your beliefs and values helps build trust with your employees and encourages them to be genuine as well.
2. Encourage transparency and feedback. Admitting when you are wrong is crucial to creating an honest and transparent culture where everyone can feel free enough to be their best at work.
3. Create connections with individuals. Get to know each person on your team. This will allow you to understand what motivates your employees, what they enjoy doing and what they are working toward.
4. Give recognition. Be the one to applaud and appreciate good work and can keep motivation levels high.
5. Leverage technology. Spend time finding solutions that can automate or speed up monotonous tasks to help make your team more productive and happier.
6. Support risk taking. Encouraging risk taking not only builds employees’ confidence and autonomy, but it yields more output within a culture of innovation.
7. Keep mission at the forefront. When people are excited about the work they are doing, their output is going to be exponentially higher.
8. Promote autonomy. Don’t make people feel like they have to be doing their work in a particular way, let them take a goal or idea and run with it. Giving people freedom can create momentum in the office.
9. Challenge your employees. Inspire your team to ask questions like "why am I working on this particular thing? Is what I'm doing the best use of my time right now, and is there a way to do this more efficiently?"
10. Hire the best. Great managers bring superstar qualities out of normal people. That said, it’s crucial to know when a person isn't a good fit and when to cut ties with someone who doesn’t fit.
—Adapted from “10 Ways to Make Your Employees 10x More Productive,” by John Rampton, Entrepreneur, Nov. 10, 2017.
GCHEG Member Submitted Articles
2017 GCHEG Scholarship Winners Announced
GCHEG awards several scholarships to graduate students here in the Greater Charlotte area.
State University GCHEG Scholarship Winner - Heather McGroarty
Heather McGroarty originally graduated college in 1996 with
a Bachelor of Arts degree in psychology, and has been working in the behavioral
health sector for the last 18 years. She
currently works for Vaya Health, the Managed Care Organization for behavioral
health care in the 23 most western counties of North Carolina. At Vaya, she provides care coordination to
our members, assisting them with receiving the appropriate mental health and
physical care that is available to them. With a move to a more whole person approach within the NC Medicaid
system, she realized the time was right for her to go back to school to learn
more about the business side of care aspects. She is very interested in the aspects of
population health and collaborative care approach models for behavioral and
physical health. She is currently enrolled full time in the Masters of Health
Administration program at Appalachian State University, and has one more year
until she graduates. When she is not
working or studying, she enjoys spending time with her two teenage daughters
and husband of 18 years. If she catches
a free moment, you may find her reading a book, watching a PBS Masterpiece
special, or trying to fit in a quick Vinyasa on her yoga mat.
2017 UNC Charlotte GCHEG Scholarship Winner - Ashley
Bierschenk graduated with honors with a major in Finance and minor in
Psychology from the University of South Carolina. She has completed
internships with State of Franklin Healthcare Associates as an
Administrative/Accounting Intern, the South Carolina Hospital Association as a
Staffing Services Intern, and with Dodge County Hospital as a Patient Financial
Services Intern. Ashley currently serves as a Graduate Assistant with the
Master of Health Administration Program at UNC Charlotte and as a Recovery
Coordinator for Preferred Medical Marketing Corporation (PMMC). In addition,
she is the Events Coordinator for the Charlotte Healthcare Executive Student Organization
(CHESO). After completing her MHA degree, Ashley plans to use her undergraduate
background to pursue a career in health care finance. In her spare time,
she enjoys traveling, playing sports, and cooking.
2017 Pfeiffer University GCHEG Scholarship Winner - Jonathan Sherman, FACHE
Jonathan Sherman, Director of
Information & Analytics Services at Carolinas HealthCare System (CHS), has
over 24 years’ experience in healthcare. He has been with CHS for nearly eight years and currently has
responsibilities for interoperability, or exchanging information and data both
internally and with external organizations. Jonathan has responsibility for CHS CareConnect, a Health Information
Exchange (HIE) used to connect CHS to other health care organizations and
provide clinical information electronically to healthcare providers at the time
of care. Prior to CHS, he provided
consultative business and information technology (IT) expertise to both
multi-entity and standalone community healthcare providers throughout his
Jonathan and his wife,
Elaine, have been married for 17 years after meeting and becoming best friends
in the healthcare consulting world. They
have 3 boys, ages 14, 12, and 9. They
recently added a 6-week-old Vizsla puppy to their family. In addition to his work at CHS, he enjoys
spending time with family including hiking, watersports, and watching his boys
play soccer and basketball. He is
enjoying the pursuit of his Master in Health Administration at Pfeiffer
University and appreciates the stimulating discussions between professors and
Scholars Selected for ACHE's Thomas C. Dolan Executive Diversity Program
Submitted By: Jhaymee Heinlein, MS, MBA
GCHEG member selected to participate in ACHE Diversity Program...
CHICAGO, November 3, 2017—Six scholars have been selected for the 2018
Thomas C. Dolan Executive Diversity Program that is administered by the American College of Healthcare Executives. Nearly 50 high-caliber executives applied for this prestigious national program that celebrates its fifth year in 2018. The year-long program will help further prepare these mid- and senior-level careerists to advance to higher leadership roles. Scholars will benefit from a specialized curriculum that includes strategies for navigating challenges in career advancement and enhancing executive presence; one-on-one interaction with a specially selected mentor; and participation in formal leadership education and career assessments. The scholars and their respective organizations are:
Bruce Chan, FACHE, Executive Director of Business Development and Physician Partnerships, Kettering (Ohio) Medical Center
Jhaymee Heinlein, Director, Carolinas Healthcare System, Charlotte, N.C.
Efosa Imafidon, FACHE, Administrative Director/Project Administrator, SBH Health System, Bronx, N.Y.
Nicole Radford, Director of Laboratory, Katherine Shaw Bethea Hospital, Dixon, Ill.
Bini Varughese, Assistant Vice President, Strategic Ventures, Northwell Health, Manhasset, N.Y.
Nichole Wilson, Vice President, Retail Health Services, Community Health Network, Indianapolis
"ACHE is pleased with the continued interest in and support for the Thomas C. Dolan Executive Diversity program," says ACHE President/CEO Deborah J. Bowen, FACHE, CAE. "We are excited to continue playing a role in efforts to diversify the leadership ranks in healthcare, and we are grateful to the donors who make this possible. The 2018 scholars will benefit tremendously from the program's offerings and will make significant contributions to our field as they advance in their careers."
The Thomas C. Dolan Executive Diversity Program was established by the Foundation of ACHE's Fund for Innovation in Healthcare Leadership to honor Dolan, who served as president and CEO of ACHE from 1991–2013, for his longstanding service to the profession of healthcare leadership and to further his strong commitment to achieving greater diversity among senior healthcare leaders. Scholars will receive tuition to attend ACHE's most notable educational offerings, including ACHE's 2018 Congress on Healthcare Leadership and 2018 Senior Executive and Executive Programs. Enhanced self-awareness, critical leadership skills and an expanded network of leaders will prepare scholars for their future roles.
White Men as Full Diversity Partners
Submitted By: Nikki Nissen, RN, MSN
Novant Health CEO along with other executive leaders attend The White Men's Caucus to learn more about diversity. Read about their experience below!
Some organizations prioritize diversity
and inclusion as a vital business concern. While others consider it a
critical workplace equity issue, it is actually a mix of both.
Novant Health recognized that the bottom line is the
commitment must come from the top. And in more than 90 percent of Fortune 500
companies, the top spot is occupied by white men.
With that in mind, Tanya Blackmon, executive vice president
and chief diversity and inclusion officer, invited Carl Armato, CEO and
president of Novant Health, to attend the White Men’s Caucus. This caucus is
organized by White Men as Full Diversity Partners, an Oregon-based diversity
The company’s name is intended to spark conversation, and it
gets to the heart of the organization’s mission: to prompt business leaders to
make their workplaces more inclusive and diverse. The firm does this through
active workshops and other programs and has worked with more than 100 Fortune
500 companies worldwide.
Carl invited 16 Novant Health white male executives to
participate. One of those leaders, was John Phipps, MD, executive vice
president and president of the Novant Health Medical Group. Dr. Phipps was
excited to share his experience with us:
· At Novant Health, a demonstration of strong leadership is integral to
embedding diversity and inclusion across our organization. Is that why
you, the executive vice president and president of the Novant Health Medical
Group, agreed to participate in the white men caucus?
agreed to participate because I believe in the need for real change as it
relates to diversity and inclusion and I trust those leading the effort,
specifically Tanya Blackmon and Carl Armato. Put another way, I agreed to
participate because Carl and Tanya asked me to.
[Denise] I was asked to participate in the White Men and Allies Caucus in
October 2017. I heard about Carl’s White Men’s Caucus and was intrigued
and curious. I was kind of offended that I was not asked to participate in the
original caucus. I felt excluded and did not think that an all-white-men’s
caucus was very inclusive! What I later
learned was that there were two different types of labs – White Men’s Caucus
and the White Men and Allies Caucus. I was happy to learn there was a
lab that included women and people of color. I believe we all must be more
aware and more intentional when it comes to diversity and inclusion. It will
not happen on its own without the intervention and purposeful acts of competent
and sensitive leaders.
did you learn about white male privilege?
[John] White male privilege acknowledges the obvious truth that as a white man
I have experienced life differently and in many ways easier than women and
those of other races. There are favorable assumptions made about me based on my
status as a white male. I think this is true walking down the street, socially,
in the practice of medicine and in business.
[Denise] I learned a lot about white male privilege, something I had not given
much thought to before. I now understand the privilege is often invisible to
the white male and it is deeply rooted in our cultures. I learned there are
also white women privileges as well, for example, our access and ability to
influence white men. I believe it is a social phenomenon which keeps
perpetuating itself and requires me to raise my own consciousness and awareness
about how I think, my assumptions and biases, and how I respond and act.
was your biggest aha moment from this experience?
biggest aha moment was embracing the idea that I am not at fault but I am still
accountable. In other words, I did not create white male privilege but I am
accountable for how I engage with others and for promoting diversity and
inclusion in all areas of my life.
[Denise] My biggest aha moment was realizing I am privileged as a white woman,
purely by association. I recognized that in my career, I have had advantages
just because I am a white woman and was allowed to be “at the table.” My people-of-color counterparts were not even
invited to the room. I now feel it is my responsibility to increase awareness
and invite, make room for, open the door, or in some cases kick in the door so
all women and people of color have a seat at the table.
impact do you think that white male privilege has on the delivery of inclusive
and equitable healthcare?
is still true that most physicians are white males and likely feel somewhat
more comfortable with patients that look like them. In order to provide better
care for all patients, there is a need to learn, communicate, understand and
empathize with patients from diverse backgrounds so that the care can be most
[Denise] I think our society, our medical
education programs, and our healthcare facilities have been greatly influenced
by white male privilege. Our healthcare providers and leaders often do not
reflect the tapestry of the communities we serve. We have a large
white-employee pool even though our communities are rapidly shifting to
minorities becoming the majority. I am not saying that a white male doctor
cannot effectively care for a nonwhite patient. I am saying that we need to
work together to intentionally attract diverse team members, to broaden our
knowledge base, to help us learn new ways of understanding our patients and to teach each other how to
best heal our diverse populations (and each other). Building awareness within
our organization is part of the journey to deliver inclusive and equitable
healthcare. We do that through venues such as White Men’s Caucus and White Men
and Allies Caucus Labs, our diversity and inclusion classes, the 12-month
community program called Leadership Development Initiative.
It is human to have bias. But we must be more aware about biases
and how they impact our actions. What biases did you become more aware of?
[John] I am
increasingly aware that I bring bias everywhere, mostly unconscious. I make
assumptions that have nothing to do with being perceptive or picking up on
nonverbal clues, but instead reflect biases I have based on everything from
height to weight to clothes to gender to race and on and on.
[Denise] I never really thought about white male privilege. I did not know that I
was privileged as a white woman. Not knowing cannot be an excuse. My bias was
ignorance, not seeing or realizing the inequities and the pain my peers and
friends of color have experienced. To hear the words of my greatly respected
colleagues, explain the difficult conversations they have had with their
children, the fears they have for their children’s safety and most impactful,
their anger. I am no longer ignorant, nor silent.
do you think the Novant Health Medical Group will need to do to continue to
address systemic racism?
think the most important thing to do is acknowledge that it is real and to
communicate with one another.
[Denise] I think the most important thing for Novant Health to do to address
systemic racism, sexism, etc. is to continue to raise awareness, heighten our
sensitivity as leaders and strengthen our cultural competencies. And most
importantly, continue the efforts to intentionally diversify our workforce with
women, people of color and LGBTQ and people representing other dimensions of
To learn more about how Novant Health’s journey of embedding
diversity and inclusion, please contact Nikki Nissen at email@example.com. To learn more about how your organization could
participate in the White Men as Diversity Partners Labs, go to www.wmfdp.com
Young Health Leaders Summit
Submitted By: Christine Galligan | GCM Administrative Fellow, Novant Health
Young health leaders meeting up in Orlando, Florida in February 2018 to talk healthy futures!
Join your peers to tour the latest in home-health tech, work
together in small groups, and make a difference in the community.
Rising leaders from Johns Hopkins, Cleveland Clinic, UCSF,
MD Anderson, Novant Health and more will share what’s working, what’s not, and
will work together to create the healthy future we all want.
Early careerists and students are welcome to this peer-led
event built from feedback from 100+ young leaders across the country and across
the health spectrum (hospital, insurance, tech).
February 7-9, 2018 in Lake Nona (Orlando), FL.
Register now, prices increase soon!
MACRA: The Quick Facts
Submitted By: Carol A. Beehler, FACHE, CPHQ, NEA-BC, RN
You and your physician partners may be affected by MACRA. Learn how to navigate this new process!
At the Triangle Health Executives Forum (THE) Fourth Annual Transformative Care Summit – panel moderator, Heather Jacobson, MHA, MS, Duke Health Population Health Management Office was kind enough to put together this brief fact sheet on MACRA (Medicare Access and CHIP Reauthorization Act of 2015). The Summit was held September 25 and panel participants included Carol Beehler (GCHEG), Jennifer Gasperini, (National Association of ACO’s) and Dr. John Paat, Duke Health Clinic. The resources provided at the end of this article will assist you and your physicians in navigating this new ruling.
MACRA: The Quick Facts
The passage of the
Medicare Access and Children's Health Insurance Program (CHIP) Reauthorization
Act of 2015 (MACRA) supports an ongoing transformation of health care delivery
by furthering the development of new Medicare payment and delivery models for
physicians and other clinicians.
MACRA changes to how
- Ends Sustainable Growth Rate (SGR) formula
- Creates a new approach to paying clinicians for the value
and quality of care they provide
- Ends payment adjustments associated with PQRS,
Value-based Payment Modifier and Meaningful Use
- Streamlines 3 existing quality reporting programs into
- Adds a fourth component to promote ongoing clinical
improvement and innovation
MACRA will implement
these changes through a unified framework called the Quality Payment
Quality Payment Program (QPP)
The Quality Payment Program includes two paths:
- Merit-based Incentive Payment System (MIPS)
- With MIPS providers will earn a payment adjustment
based on evidence-based and practice-specific quality data. Information
on the following MIPS categories will be submitted as part of MIPS