Greater Charlotte Healthcare Executives Group

Winter 2017

President's Message

Greetings from your Chapter President

Jon Myers, FACHE

President Jon Myers reflects on GCHEG's exciting and eventful 2017 as the year wraps up!


As we approach year-end, and the holiday season, it is an excellent time to reflect on the past year. It has been an eventful year! The GCHEG Chapter has had a busy year and led and partnered with many events throughout the year.

January 25 – Healthcare Policy in an Evolving Nation

January 31 – Mindful Leadership: Dealing with Heart and Mind for Healthcare Leaders

March 14 – Partnership with MedLink: Preventing Unnecessary ER Use

March 26-29 – ACHE Annual Congress on Healthcare Leadership

April 5 – GCHEG Annual Dinner: Diversity in Healthcare

April 21 - CSHSMD Spring Conference

May 12 – Charlotte Chamber of Commerce Annual Healthcare Summit

June 29 – GCHEG Summer Networking Event with the Charlotte Knights

August 4 – GCHEG Annual Strategic Planning Retreat

August 10 – Disruptive Innovation in Healthcare

September 12 – McGuire Woods Annual Southeast Healthcare Provider Conference

September 18 & 19 – ACHE Annual Chapter Leaders Conference

September 23 – FACHE Board of Governors Review Course

October 4 – Social Media in Healthcare

October 12 – GCHEG Annual Mentor Program Kickoff Dinner

October 25 – GCHEG Gall Networking Event at Olde Mecklenburg Brewery

November 8 & 9 – Duke Endowment Rural Healthcare Summit

We hope you had the opportunity to attend several events in 2017 and look forward to hosting and partnering with even more organizations in 2018!

GCHEG is excited to announce the launch of our new Chapter website. In conjunction with ACHE, we upgraded the website in September and have seen a tremendous increase in functionality and traffic across the website.

Education & Networking

We are rounding out our event schedule for the year and have two remaining events.

Please join us at these events for some excellent dialogue and networking. Additionally, if you are seeking credit for FACHE recertification, these will both offer 1.5 F2F credits. (*Note: the 12/12 Innovation event is a repeat event from the August event. If you attended in August, you have already received credit for this event).

Need more credits? Check out some of our neighboring chapters for upcoming events offered within a short drive.

How to Recertify your FACHE:

Visit (login required) to learn when you are due to recertify. Please submit this application no later than Dec. 31; include your Qualified Education credits and your community/civic and healthcare activities. For more information, please visit

ACHE update

Save the Date: 2018 ACHE Congress on Healthcare Leadership - March 26 - 29, 2018 (Chicago, IL)

Want to get involved?

Have an interest in presenting at a future event? Interested in serving on the board? Opportunities to get involved with GCHEG are numerous – please reach out to me or our President-Elect, Nehemie Owen ( if you would like to discuss opportunities to serve the Chapter.

Thank you

It has been an honor leading such an engaged and active Chapter. I feel privileged to be part of GCHEG and ACHE and value the relationships made through both organizations. Thank you for your support, membership, and time in 2017. I look forward to another great year in 2018. Nehemie Owen will take over as Chapter President in January – I assure you, you are in excellent hands under her leadership!

Have a wonderful, safe, and restful holiday season,

Jon Myers, MHA, FACHE

2017 GCHEG President

Jon is the Director of Business Operations, over the Emergency Department Service Line at Carolinas HealthCare System’s Metro Group facilities.

Membership and Advancement

Congratulations New Fellows!

Round of applause for our new and recertified fellows!

New Fellows

Brandi Newman, FACHE, Charlotte

Edward Speeding, FACHE, Charlotte

Amy S. Vance, FACHE, Charlotte  


Recertified Fellows

Trent J. Ibbotson, FACHE, Asheville

Timothy C. Johnston, FACHE, Asheville

Frank D. Murphy, Jr., FACHE

Alfred P. Taylor, FACHE, Mount Gilead

Clay V. Locklear, FACHE, Charlotte

Vickie D. Hamann, FACHE, Charlotte

Jeffrey S. Hillard, FACHE, Asheville


Congratulations, again, to all new and recertified fellows!  

Welcome New GCHEG Members

GCHEG welcomes its new members!

The following individuals joined ACHE and the Greater Charlotte chapter this quarter. 

Don't forget to use ACHE's online Member Directory, accessible through, to discover and connect with your member colleagues.

New Members


Russell Coleman

Stephen Jones

Neeta Kirpalani, Charlotte

Albert J. Mueller, Murphy

Melissa Thames, Bradenton

Janelle Willis, Charlotte


Joseph D. Brown, Hickory

Jacquelyn Busch

Kori M. Hall

Jennifer D. Heichel, Charlotte

Michelle Schmerge, DNP

Michael Vaccaro, Charlotte

Robin Walton, RN

Alaina G. Watts, RN  


Logan Austin

Elizabeth Cary, Charlotte

Rachael Dolan, Charlotte 

Christine M. Galligan

LCDR Stephen J. Hartz, Charlotte

Josh Hoehman, Charlotte

Devanshi Patel, Charlotte

Susi Robinson

Cindy J. Turbeville, RN, Charlotte

Kendall K. Walsh, Charlotte

Haley M. Waypa, Charlotte


Adrienne Baker

Mark S. Henry

Erin Nelson, Charlotte

Scott Ridenhour, Charlotte

Ylida Roberson, Charlotte

Rich Robles, Charlotte

Courtny Wiggs   



ACHE National News

National News Q4 2017

Save the Date for the 2018 Congress on Healthcare Leadership

The American College of Healthcare Executives’ Congress on Healthcare Leadership brings you the best in professional development, opportunities to network with and learn from peers, and the latest information to enhance your career and address your organization's challenges in innovative ways. The 2018 Congress on Healthcare Leadership, “Be Part of Something Bigger,” will be held March 26–29 at the Hyatt Regency Chicago.

Join us in 2018 and be part of this dynamic, energizing event that draws the top healthcare leaders from across the nation and around the world. The opening date for Congress 2018 registration and to reserve hotel accommodations was Nov. 14. Save your spot today!

Call for Innovations—Management Innovations Poster Session at the 2018 Congress on Healthcare Leadership

ACHE is inviting authors to submit narratives of their posters for consideration for the 34th Annual Management Innovations Poster Session to be held at ACHE’s 2018 Congress on Healthcare Leadership. We are interested in innovations addressing issues affecting your organization that might be helpful to others, including improving quality or efficiency, enhancing patient or physician satisfaction, implementing EHRs, using new technology and similar topics. All accepted applicants will be expected to be available to discuss their posters on March 26, between 7 a.m. and 8 a.m., and posters will remain on display from March 26–28 at Congress.  

Please go to for the full selection criteria and submission instructions. Submissions will be accepted through Jan. 16.

Forum on Advances in Healthcare Management Research at the 2019 Congress on Healthcare Leadership

ACHE is inviting authors to submit proposals to present their research at the 11th Annual Forum on Advances in Healthcare Management Research. This session will take place during ACHE’s 2019 Congress on Healthcare Leadership, which will be held from March 4–7, 2019. The lead presenter of each selected proposal will receive a complimentary registration to the Congress.

Please visit for the selection criteria and submission instructions. Submit your up-to-400-word abstract by July 2.

Encourage Your Members to Apply for Fellow Status

The importance of earning the distinction of board certification as a Fellow of the American College of Healthcare Executives cannot be overstated. Encourage your chapter members to take the next step in advancing their career by achieving Fellow status. Earning this credential benefits chapter members’ professional goals and the healthcare management profession, as it demonstrates a healthcare leader’s competence, leadership skills and commitment to excellence in the field.

Fellow applicants who successfully meet all requirements by Dec. 31, including passing the Board of Governors Examination, will be eligible to participate in the Convocation Ceremony at the 2018 Congress on Healthcare Leadership.

Access Complimentary Resources for the Board of Governors Exam

For Members starting on the journey to attain board certification and the FACHE® credential, ACHE offers complimentary resources to help members succeed so they can be formally recognized for their competency, professionalism, ethical decision making and commitment to lifelong learning. These resources, which include the Board of Governors Examination in Healthcare Management Reference Manual and quarterly Advancement Information webinars, are designed to be supplements to other available Board of Governors Exam study resources, such as the Board of Governors Review Course and Online Tutorial.

  • The Reference Manual, found at, includes a practice 230-question exam and answer key, a list of recommended readings, test-taker comments and study tips.

  • Fellow Advancement Information webinars provide a general overview of the Fellow advancement process, including information about the Board of Governors Exam, and allow participants to ask questions about the advancement process. An upcoming session is scheduled for Dec. 14. Register online at

List Your Postgraduate Fellowship With ACHE

ACHE would like to know if your organization is offering a postgraduate fellowship for the upcoming year. If so, we encourage you to add it to our complimentary Directory of Postgraduate Administrative Fellowships at

As a healthcare leader, you know how crucial it is to attract and develop highly qualified professionals in your organization. Gain exposure and start attracting top-notch applicants by posting your organization’s program on ACHE’s Directory. You may add a new listing or update a previous one at any time by completing the Online Listing Form.

Questions? Please contact Audrey Meyer, membership coordinator, at (312) 424-9308 or email, Monday through Friday, 8 a.m. to 5 p.m. Central time.

ACHE Announces Nominating Committee 2018 Slate

The ACHE Nominating Committee has agreed on a slate to be presented to the Council of Regents on March 24, at the Council of Regents meeting in Chicago. All nominees have been notified and have agreed to serve if elected. All terms begin at the close of the Council meeting on March 24. The 2018 slate is as follows:

Nominating Committee Member, District 1 (two-year term ending in 2020)

Carle-Marie P. Memnon, FACHE

Senior Director

Hospital for Special Surgery

New York

Nominating Committee Member, District 4 (two-year term ending in 2020)

Michael O. Ugwueke, DHA, FACHE


Methodist Le Bonheur Healthcare

Memphis, Tenn.

Nominating Committee Member, District 5 (two-year term ending in 2020)

Chisun S. Chun, FACHE

Director, Clinical Operations

Rady Children's Hospital San Diego

San Diego

Governor (three-year term ending in 2021)

Delvecchio S. Finley, FACHE


Alameda Health System

San Leandro, Calif.

Governor (three-year term ending in 2021)

Teri G. Fontenot, FACHE


Woman's Hospital

Baton Rouge, La.

Governor (three-year term ending in 2021)

Laura Robertson, FACHE


Banner Desert Medical Center

Mesa, Ariz.

Governor (three-year term ending in 2021)

Col Gigi A. Simko, FACHE

U.S. Air Force


Heather J. Rohan, FACHE


HCA–TriStar Health Division

Brentwood, Tenn.

Additional nominations for members of the Nominating Committee may be made from the floor at the annual Council of Regents meeting. Additional nominations for the offices of Chairman-Elect and Governor may be made in the following manner: Any Fellow may be nominated by written petition of at least 15 members of the Council of Regents. Petitions must be received in the ACHE headquarters office (American College of Healthcare Executives, 1 N. Franklin St., Ste. 1700, Chicago, IL 60606-3529) at least 60 days prior to the annual meeting of the Council of Regents. Regents shall be notified in writing of nominations at least 30 days prior to the annual meeting of the Council of Regents.

Thanks to the members of the Nominating Committee for their contributions in this important assignment:

Richard D. Cordova, FACHE

Edward H. Lamb, FACHE

Dolores G. Clement, DrPH, FACHE

Ed Hamilton, FACHE

Kim A. King, FACHE

Stephen M. Merz, FACHE

Stephen J. Pribyl, FACHE

Adam C. Walmus, FACHE

ACHE Call for Nominations for the 2019 Slate

ACHE’s 2018–2019 Nominating Committee is calling for applications for service beginning in 2019. All members are encouraged to participate in the nominating process. ACHE Fellows are eligible for any of the Governor and Chairman-Elect vacancies and are eligible for the Nominating Committee vacancies within their district. Open positions on the slate include:

  • Nominating Committee Member, District 2 (two-year term ending in 2021)

  • Nominating Committee Member, District 3 (two-year term ending in 2021)

  • Nominating Committee Member, District 6 (two-year term ending in 2021)

  • Four Governors (three-year terms ending in 2022)

  • Chairman-Elect

Please refer to the following district designations for the open positions:

  • District 2: District of Columbia, Florida, Georgia, Maryland, North Carolina, Puerto Rico, South Carolina, Virginia, West Virginia

  • District 3: Illinois, Indiana, Iowa, Kentucky, Michigan, Minnesota, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin

  • District 6: Air Force, Army, Navy, Veterans Affairs

Candidates for Chairman-Elect and Governor should submit an application to serve that includes a copy of their resume and up to 10 letters of support. For details, please review the Candidate Guidelines, including guidance from the Board of Governors to the Nominating Committee regarding the personal competencies of Chairman-Elect and Governor candidates and the composition of the Board of Governors.

Candidates for the Nominating Committee should only submit a letter of self-nomination and a copy of their resume.

Applications to serve and self-nominations must be submitted electronically to and must be received by July 15. All correspondence should be addressed to Edward H. Lamb, FACHE, chairman, Nominating Committee, c/o Julie Nolan, American College of Healthcare Executives, 1 N. Franklin St., Ste. 1700, Chicago, IL 60606-3529.

The first meeting of ACHE’s 2018–2019 Nominating Committee will be held on March 27, during the 2018 Congress on Healthcare Leadership in Chicago. The committee will be in open session at 2:45 p.m. During the meeting, an orientation session will be conducted for potential candidates, giving them the opportunity to ask questions regarding the nominating process. Immediately following the orientation, an open forum will be provided for ACHE members to present and discuss their views of ACHE leadership needs.

Following the July 15 submission deadline, the committee will meet to determine which candidates for Chairman-Elect and Governor will be interviewed. All candidates will be notified in writing of the committee’s decision by Sept. 30, and candidates for Chairman-Elect and Governor will be interviewed in person on Oct. 25.

To review the Candidate Guidelines, visit If you have any questions, please contact Julie Nolan at (312) 424-9367 or

North Carolina Regent Message

Message from Your ACHE Regent

North Carolina ACHE chapters continue to thrive and provide valuable programs across the state...

We are very fortunate to have four thriving ACHE chapters in our state. The chapters include: Greater Charlotte Healthcare Executive Group (GCHEG), ACHE of the Triad, Sandhills Healthcare Executives Forum (SHEF), and Triangle Healthcare Executives’ Forum (THEF). As you know, by virtue of your ACHE membership, you are assigned to one of these groups. If you have not been active in your chapter, I encourage you to get involved by attending at least one of their events this year. The chapters provide networking opportunities, Face-to-Face educational sessions, mentoring programs, community service activities, and much more. We are all busy with our professional responsibilities while trying our best to balance our home life. The chapters allow you to stay involved in ACHE close to home.

I would also like to bring to your attention the Leader-to-Leader Program. This program gives you the opportunity to earn rewards for quality ACHE logo items. This is an opportunity to encourage your colleagues to connect, succeed, learn, advance, and lead by joining ACHE. Reach out to your colleagues and bring in a new member this year. (For more information go to

Al Taylor, FACHE
Regent for North Carolina

Career Articles

Bring Out the Most in Your Employees: 10 Tips for Managers

One of the biggest responsibilities managers have is to inspire others to be the best versions of themselves. “If done well, everyone on your team will not only be more productive and efficient, but also happier with their jobs,” according to entrepreneur and speaker John Rampton. Here are 10 ways managers can effectively lead others to produce high-quality work:

1. Be authentic. Behaving in a way that aligns with your beliefs and values helps build trust with your employees and encourages them to be genuine as well.

2. Encourage transparency and feedback. Admitting when you are wrong is crucial to creating an honest and transparent culture where everyone can feel free enough to be their best at work.

3. Create connections with individuals. Get to know each person on your team. This will allow you to understand what motivates your employees, what they enjoy doing and what they are working toward.

4. Give recognition. Be the one to applaud and appreciate good work and can keep motivation levels high.

5. Leverage technology. Spend time finding solutions that can automate or speed up monotonous tasks to help make your team more productive and happier.

6. Support risk taking. Encouraging risk taking not only builds employees’ confidence and autonomy, but it yields more output within a culture of innovation.

7. Keep mission at the forefront. When people are excited about the work they are doing, their output is going to be exponentially higher.

8. Promote autonomy. Don’t make people feel like they have to be doing their work in a particular way, let them take a goal or idea and run with it. Giving people freedom can create momentum in the office.

9. Challenge your employees. Inspire your team to ask questions like "why am I working on this particular thing? Is what I'm doing the best use of my time right now, and is there a way to do this more efficiently?"

10. Hire the best. Great managers bring superstar qualities out of normal people. That said, it’s crucial to know when a person isn't a good fit and when to cut ties with someone who doesn’t fit.

—Adapted from “10 Ways to Make Your Employees 10x More Productive,” by John Rampton, Entrepreneur, Nov. 10, 2017.

GCHEG Member Submitted Articles

2017 GCHEG Scholarship Winners Announced

GCHEG awards several scholarships to graduate students here in the Greater Charlotte area.

2017 Appalachian State University GCHEG Scholarship Winner - Heather McGroarty

Heather McGroarty originally graduated college in 1996 with a Bachelor of Arts degree in psychology, and has been working in the behavioral health sector for the last 18 years.  She currently works for Vaya Health, the Managed Care Organization for behavioral health care in the 23 most western counties of North Carolina.  At Vaya, she provides care coordination to our members, assisting them with receiving the appropriate mental health and physical care that is available to them. With a move to a more whole person approach within the NC Medicaid system, she realized the time was right for her to go back to school to learn more about the business side of care aspects.  She is very interested in the aspects of population health and collaborative care approach models for behavioral and physical health. She is currently enrolled full time in the Masters of Health Administration program at Appalachian State University, and has one more year until she graduates.  When she is not working or studying, she enjoys spending time with her two teenage daughters and husband of 18 years.  If she catches a free moment, you may find her reading a book, watching a PBS Masterpiece special, or trying to fit in a quick Vinyasa on her yoga mat.  

2017 UNC Charlotte GCHEG Scholarship Winner - Ashley Bierschenk

Ashley Bierschenk graduated with honors with a major in Finance and minor in Psychology from the University of South Carolina.  She has completed internships with State of Franklin Healthcare Associates as an Administrative/Accounting Intern, the South Carolina Hospital Association as a Staffing Services Intern, and with Dodge County Hospital as a Patient Financial Services Intern. Ashley currently serves as a Graduate Assistant with the Master of Health Administration Program at UNC Charlotte and as a Recovery Coordinator for Preferred Medical Marketing Corporation (PMMC). In addition, she is the Events Coordinator for the Charlotte Healthcare Executive Student Organization (CHESO). After completing her MHA degree, Ashley plans to use her undergraduate background to pursue a career in health care finance.  In her spare time, she enjoys traveling, playing sports, and cooking.


2017 Pfeiffer University GCHEG Scholarship Winner - Jonathan Sherman, FACHE 

Jonathan Sherman, Director of Information & Analytics Services at Carolinas HealthCare System (CHS), has over 24 years’ experience in healthcare. He has been with CHS for nearly eight years and currently has responsibilities for interoperability, or exchanging information and data both internally and with external organizations. Jonathan has responsibility for CHS CareConnect, a Health Information Exchange (HIE) used to connect CHS to other health care organizations and provide clinical information electronically to healthcare providers at the time of care.  Prior to CHS, he provided consultative business and information technology (IT) expertise to both multi-entity and standalone community healthcare providers throughout his career.

Jonathan and his wife, Elaine, have been married for 17 years after meeting and becoming best friends in the healthcare consulting world.  They have 3 boys, ages 14, 12, and 9.  They recently added a 6-week-old Vizsla puppy to their family.  In addition to his work at CHS, he enjoys spending time with family including hiking, watersports, and watching his boys play soccer and basketball.  He is enjoying the pursuit of his Master in Health Administration at Pfeiffer University and appreciates the stimulating discussions between professors and students.


Scholars Selected for ACHE's Thomas C. Dolan Executive Diversity Program

Submitted By: Jhaymee Heinlein, MS, MBA

GCHEG member selected to participate in ACHE Diversity Program...

CHICAGO, November 3, 2017—Six scholars have been selected for the 2018

Thomas C. Dolan Executive Diversity Program that is administered by the American College of Healthcare Executives. Nearly 50 high-caliber executives applied for this prestigious national program that celebrates its fifth year in 2018. The year-long program will help further prepare these mid- and senior-level careerists to advance to higher leadership roles. Scholars will benefit from a specialized curriculum that includes strategies for navigating challenges in career advancement and enhancing executive presence; one-on-one interaction with a specially selected mentor; and participation in formal leadership education and career assessments. The scholars and their respective organizations are:

Bruce Chan, FACHE, Executive Director of Business Development and Physician Partnerships, Kettering (Ohio) Medical Center

Jhaymee Heinlein, Director, Carolinas Healthcare System, Charlotte, N.C.

Efosa Imafidon, FACHE, Administrative Director/Project Administrator, SBH Health System, Bronx, N.Y.

Nicole Radford, Director of Laboratory, Katherine Shaw Bethea Hospital, Dixon, Ill.

Bini Varughese
, Assistant Vice President, Strategic Ventures, Northwell Health, Manhasset, N.Y.

Nichole Wilson, Vice President, Retail Health Services, Community Health Network, Indianapolis

"ACHE is pleased with the continued interest in and support for the Thomas C. Dolan Executive Diversity program," says ACHE President/CEO Deborah J. Bowen, FACHE, CAE. "We are excited to continue playing a role in efforts to diversify the leadership ranks in healthcare, and we are grateful to the donors who make this possible. The 2018 scholars will benefit tremendously from the program's offerings and will make significant contributions to our field as they advance in their careers."

The Thomas C. Dolan Executive Diversity Program was established by the Foundation of ACHE's Fund for Innovation in Healthcare Leadership to honor Dolan, who served as president and CEO of ACHE from 1991–2013, for his longstanding service to the profession of healthcare leadership and to further his strong commitment to achieving greater diversity among senior healthcare leaders. Scholars will receive tuition to attend ACHE's most notable educational offerings, including ACHE's 2018 Congress on Healthcare Leadership and 2018 Senior Executive and Executive Programs. Enhanced self-awareness, critical leadership skills and an expanded network of leaders will prepare scholars for their future roles.



White Men as Full Diversity Partners

Submitted By: Nikki Nissen, RN, MSN

Novant Health CEO along with other executive leaders attend The White Men's Caucus to learn more about diversity. Read about their experience below!

Some organizations prioritize diversity and inclusion as a vital business concern. While others consider it a critical workplace equity issue, it is actually a mix of both.

Novant Health recognized that the bottom line is the commitment must come from the top. And in more than 90 percent of Fortune 500 companies, the top spot is occupied by white men.

With that in mind, Tanya Blackmon, executive vice president and chief diversity and inclusion officer, invited Carl Armato, CEO and president of Novant Health, to attend the White Men’s Caucus. This caucus is organized by White Men as Full Diversity Partners, an Oregon-based diversity consulting firm. 

The company’s name is intended to spark conversation, and it gets to the heart of the organization’s mission: to prompt business leaders to make their workplaces more inclusive and diverse. The firm does this through active workshops and other programs and has worked with more than 100 Fortune 500 companies worldwide.

Carl invited 16 Novant Health white male executives to participate. One of those leaders, was John Phipps, MD, executive vice president and president of the Novant Health Medical Group. Dr. Phipps was excited to share his experience with us:


·       At Novant Health, a demonstration of strong leadership is integral to embedding diversity and inclusion across our organization.  Is that why you, the executive vice president and president of the Novant Health Medical Group, agreed to participate in the white men caucus? 


[John]  I agreed to participate because I believe in the need for real change as it relates to diversity and inclusion and I trust those leading the effort, specifically Tanya Blackmon and Carl Armato. Put another way, I agreed to participate because Carl and Tanya asked me to.


[Denise] I was asked to participate in the White Men and Allies Caucus in October 2017. I heard about Carl’s White Men’s Caucus and was intrigued and curious. I was kind of offended that I was not asked to participate in the original caucus. I felt excluded and did not think that an all-white-men’s caucus was very inclusive!  What I later learned was that there were two different types of labs – White Men’s Caucus and the White Men and Allies Caucus. I was happy to learn there was a lab that included women and people of color. I believe we all must be more aware and more intentional when it comes to diversity and inclusion. It will not happen on its own without the intervention and purposeful acts of competent and sensitive leaders.


·       What did you learn about white male privilege?


[John] White male privilege acknowledges the obvious truth that as a white man I have experienced life differently and in many ways easier than women and those of other races. There are favorable assumptions made about me based on my status as a white male. I think this is true walking down the street, socially, in the practice of medicine and in business.


[Denise] I learned a lot about white male privilege, something I had not given much thought to before. I now understand the privilege is often invisible to the white male and it is deeply rooted in our cultures. I learned there are also white women privileges as well, for example, our access and ability to influence white men. I believe it is a social phenomenon which keeps perpetuating itself and requires me to raise my own consciousness and awareness about how I think, my assumptions and biases, and how I respond and act.


·       What was your biggest aha moment from this experience?


[John]  My biggest aha moment was embracing the idea that I am not at fault but I am still accountable. In other words, I did not create white male privilege but I am accountable for how I engage with others and for promoting diversity and inclusion in all areas of my life.


[Denise] My biggest aha moment was realizing I am privileged as a white woman, purely by association. I recognized that in my career, I have had advantages just because I am a white woman and was allowed to be “at the table.”  My people-of-color counterparts were not even invited to the room. I now feel it is my responsibility to increase awareness and invite, make room for, open the door, or in some cases kick in the door so all women and people of color have a seat at the table.


·       What impact do you think that white male privilege has on the delivery of inclusive and equitable healthcare?


[John]  It is still true that most physicians are white males and likely feel somewhat more comfortable with patients that look like them. In order to provide better care for all patients, there is a need to learn, communicate, understand and empathize with patients from diverse backgrounds so that the care can be most effective.


[Denise] I think our society, our medical education programs, and our healthcare facilities have been greatly influenced by white male privilege. Our healthcare providers and leaders often do not reflect the tapestry of the communities we serve. We have a large white-employee pool even though our communities are rapidly shifting to minorities becoming the majority. I am not saying that a white male doctor cannot effectively care for a nonwhite patient. I am saying that we need to work together to intentionally attract diverse team members, to broaden our knowledge base, to help us learn new ways of understanding  our patients and to teach each other how to best heal our diverse populations (and each other). Building awareness within our organization is part of the journey to deliver inclusive and equitable healthcare. We do that through venues such as White Men’s Caucus and White Men and Allies Caucus Labs, our diversity and inclusion classes, the 12-month community program called Leadership Development Initiative.


It is human to have bias. But we must be more aware about biases and how they impact our actions. What biases did you become more aware of?

[John]  I am increasingly aware that I bring bias everywhere, mostly unconscious. I make assumptions that have nothing to do with being perceptive or picking up on nonverbal clues, but instead reflect biases I have based on everything from height to weight to clothes to gender to race and on and on.


[Denise] I never really thought about white male privilege. I did not know that I was privileged as a white woman. Not knowing cannot be an excuse. My bias was ignorance, not seeing or realizing the inequities and the pain my peers and friends of color have experienced. To hear the words of my greatly respected colleagues, explain the difficult conversations they have had with their children, the fears they have for their children’s safety and most impactful, their anger. I am no longer ignorant, nor silent.


·       What do you think the Novant Health Medical Group will need to do to continue to address systemic racism?


[John]  I think the most important thing to do is acknowledge that it is real and to communicate with one another.


[Denise] I think the most important thing for Novant Health to do to address systemic racism, sexism, etc. is to continue to raise awareness, heighten our sensitivity as leaders and strengthen our cultural competencies. And most importantly, continue the efforts to intentionally diversify our workforce with women, people of color and LGBTQ and people representing other dimensions of diversity.


To learn more about how Novant Health’s journey of embedding diversity and inclusion, please contact Nikki Nissen at To learn more about how your organization could participate in the White Men as Diversity Partners Labs, go to




Young Health Leaders Summit

Submitted By: Christine Galligan | GCM Administrative Fellow, Novant Health

Young health leaders meeting up in Orlando, Florida in February 2018 to talk healthy futures!

Join your peers to tour the latest in home-health tech, work together in small groups, and make a difference in the community.

Rising leaders from Johns Hopkins, Cleveland Clinic, UCSF, MD Anderson, Novant Health and more will share what’s working, what’s not, and will work together to create the healthy future we all want.

Early careerists and students are welcome to this peer-led event built from feedback from 100+ young leaders across the country and across the health spectrum (hospital, insurance, tech).

February 7-9, 2018 in Lake Nona (Orlando), FL.

Register now, prices increase soon!


MACRA: The Quick Facts

Submitted By: Carol A. Beehler, FACHE, CPHQ, NEA-BC, RN

You and your physician partners may be affected by MACRA. Learn how to navigate this new process!


At the Triangle Health Executives Forum (THE) Fourth Annual Transformative Care Summit – panel moderator, Heather Jacobson, MHA, MS, Duke Health Population Health Management Office was kind enough to put together this brief fact sheet on MACRA (Medicare Access and CHIP Reauthorization Act of 2015).  The Summit was held September 25 and panel participants included Carol Beehler (GCHEG), Jennifer Gasperini, (National Association of ACO’s) and Dr. John Paat, Duke Health Clinic.  The resources provided at the end of this article will assist you and your physicians in navigating this new ruling.

MACRA: The Quick Facts

The passage of the Medicare Access and Children's Health Insurance Program (CHIP) Reauthorization Act of 2015 (MACRA) supports an ongoing transformation of health care delivery by furthering the development of new Medicare payment and delivery models for physicians and other clinicians.

MACRA changes to how Medicare reimburses:

  • Ends Sustainable Growth Rate (SGR) formula
  • Creates a new approach to paying clinicians for the value and quality of care they provide
  • Ends payment adjustments associated with PQRS, Value-based Payment Modifier and Meaningful Use
  • Streamlines 3 existing quality reporting programs into one system
  • Adds a fourth component to promote ongoing clinical improvement and innovation

MACRA will implement these changes through a unified framework called the Quality Payment Program.

Quality Payment Program (QPP)

The Quality Payment Program includes two paths:

  • Merit-based Incentive Payment System (MIPS)
    • With MIPS providers will earn a payment adjustment based on evidence-based and practice-specific quality data. Information on the following MIPS categories will be submitted as part of MIPS reporting: