American College of Healthcare Executives
Spring 2012
In This Issue

Aloha from our Chapter President, Jen Chahanovich, FACHE
Get to Know Your Regent: Coral Andrews, FACHE
Ready to Become a FACHE?
Advancement Seminar: 7 June, 6:00 p.m.-7:30 p.m.
Welcome New Members
ACHE Fellow at the Forefront of Historic Change in Guam
HFMA Hawaii Chapter 2012 Annual Conference “Believe to Achieve”
Ensure delivery of Chapter E-newsletter (Disclaimer)


Are you interested in advancing to Fellow this year?

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We have an new LinkedIn site under the name Hawai'i Pacific Chapter of ACHE. Please join us as we expand our social media outreach program to our members. The purpose of the LinkedIn site is to create of forum in which to reach out and connect with other members for purposes of advancement, to get subject matter expertise to help tackle your health care challenges, and to share events happening within our region.

Chapter Officers

Coral Andrews, FACHE

Jen Chahanovich, FACHE   

Martha Smith

CHAIR, Guam Local Program Council
Albert Gurusamy

Darlena Chadwick

Lance Segawa, FACHE

Bobbie Ornellas, FACHE

Charlotte Hildebrand

Joanne Reid, FACHE

Hilton Raethel

Steve Robertson, FACHE

Stan Berry, FACHE

Jen Dacumos

Get to Know Your Regent: Coral Andrews, FACHE
By MAJ Charlotte L. Hildebrand

What are your goals for your new role as the Health Insurance Exchange Executive? My goals are to enable the mission of the Hawaii Health Connector in creating a marketplace for small businesses and uninsured individuals to access affordable health coverage; to reach out to varied groups of stakeholders who want to learn about and engage in supporting the work of the Connector; and to foster partnerships between the public and private sector in areas that support the sustainability of Hawaii’s healthcare delivery system.

How has ACHE contributed to your success as a healthcare executive? ACHE has been a steady and valued resource to me throughout all stages of my career. Whether or not I was in need of information to foster skill development as a mid-level manager or focused on honing my skills at the executive level, I found that I could access resources and/or individuals who could help me. Lifelong learning is essential to maintaining relevance in this ever-changing healthcare environment. As a core value, leaders should invest in remaining relevant.

What do you expect will be the new challenges for healthcare executives in the region? I think we are already seeing new challenges emerging. Examples include adapting new business strategies that incorporate the  redesigned models of care following ACA; preparing for the expansion of Medicaid concurrently with the shifting base of revenue streams; and continuing to deliver a high level of service to the customer, but more efficiently.

What additional skills will healthcare executives need to meet these challenges? The skills should include: adaptability in new situations, success in diverse leadership experiences, be a systems thinker, and understand the imperative of keeping the customer at the center of the business strategy and design.

Throughout your career, what has been your most rewarding experience? My most rewarding career experience…that’s tough. There are so many. The one that stands out in my mind was the opportunity to contribute to the Southeast Asia tsunami relief effort in 2004. The diversity of the stakeholders involved in the effort, whether governmental, private sector, nonprofit, NGO, intergovernmental, etc., there was one common mission of helping those who were affected by the tragedy. I find parallels in this to the change that we are undergoing in our healthcare delivery system following the passage of federal health reform. It necessitates that we develop new ways of looking at problems, that we redefine our partnerships, that we work collectively to stay focused on a common mission for the overall goal of helping others.

What attracted you to the healthcare management field given your background in nursing? Transitioning from direct care service to healthcare management seemed very natural. I was attracted to the opportunity to develop and influence policy decisions in order to effect change in a broader way. By starting out my career at the point-of-service, I have found that I am better able to anticipate what impact a policy decision may have on components of the healthcare system. 

How does ACHE Hawai’i Pacific Chapter help you and other healthcare executives on the island address professional challenges? I’ve had the privilege of participating in ACHE events in Hawaii since it convened as Elua Alii in the early ‘90s. For me, I have found that the Chapter provides a networking forum to draw support and knowledge from colleagues in the field. Getting out-and-about and talking to others in the healthcare field is an important part of ongoing professional development. We need to continue to make efforts to outreach to our Neighbor Island and Guam members to insure that they, too, have access to the information needed to foster professional growth.

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7 June Advancement Seminar

11 July ACHE Breakfast and HAH meeting

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