Hawai'i-Pacific Chapter
A quarterly e-newsletter for the Hawai'i Pacific Chapter of ACHE Fall 2013
In This Issue
Message from the Regent
Message from the Chapter President
Guam Local Program Council
Recent Chapter Events
News from the Education Committee
Chapter Awards
Fall 2013 Calendar of Events
Back by Popular Demand: Obtaining your FACHE Credential
Fall 2013 Education Calendar of Events
Fall 2013 Financial Report
Membership: New Fellows, Members, and Recertified Fellows
National News - Fall 2013
Finding the “Motive” in Motivation
Rethink Your Meeting Structure
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CHAPTER OFFICERS
REGENT
Coral Andrews, FACHE
coral@hawaiihealthconnector.com  


PRESIDENT
Martha Smith, FACHE
Martha.Smith@kapiolani.org  


PRESIDENT-ELECT
Darlena Chadwick
dchadwick@queens.org


CHAIR, GUAM LOCAL PROGRAM COUNCIL
LCDR Daren Verhulst, FACHE
Daren.Verhulst@fe.navy.mil  


TREASURER
Steve Robertson, FACHE
Steve.Robertson@hawaiipacifichealth.org  

 

SECRETARY
Gidget Ruscetta
gidget.ruscetta@kapiolani.org
  

 

DIRECTORS
Art Gladstone, FACHE
Art.Gladstone@straub.net

LTC Tanya Peacock, FACHE
peacock4@hawaii.edu  

LCDR Robert Rawleigh, FACHE
Robert.Rawleigh@med.navy.mil  

Lance Segawa, FACHE
lsegawa1@hhsc.org    

 

STUDENT REPRESENTATIVE
Jennifer Dacumos
Jennifer.Dacumos@palimomi.org  

 

IMMEDIATE PAST PRESIDENT
Jen Chahanovich, FACHE
Jen.Chahanovich@palimomi.org

 

Finding the “Motive” in Motivation
—Adapted from “Finding the “Motive” in Motivation” by Julie Winkle Giulioni, wwwsmartblogs.com

For decades, management science has concerned itself with researching and developing sophisticated systems for understanding and unleashing employee motivation.  Organizations have experimented with countless combinations of possible solutions to arrive at that magical motivational mix, including:

  • Compensation, bonuses and different takes on doling out financial rewards to inspire employees
  • Recognition in a variety of flavors, including verbal reinforcement, physical tokens and exotic trips
  • Team structures that support relationships and greater autonomy
  • Enticing work spaces
  • Flexible schedules and remote working opportunities

Is it possible that we’ve over-engineered a complex solution to a simple problem?  Is it possible that it’s a lot more organic and more altruistic than all of this?  Is it possible that motivation can be enhanced and even optimized simply by helping others connect their work with the value it brings to others?  Recent research suggests an emphatic “yes.”

The Altruistic Angle

Adam Grant, the Wharton professor and author of Give and Take:  A Revolutionary Approach to Success, offers considerable evidence that making the connection between work and the value it brings to others activates motivation.

In his scholarship call-center experiment, time on the phone increased by 142 percent  and revenues grew by 171 percent to 400 percent after the callers met those benefiting from the scholarships for which they were raising funds.  In another study, Grant determined that positioning healthcare provider hand-washing in terms of benefits to the patient (versus benefits to the provider) triggered a 33 percent increase in the volume of product used and a 10 percent increase in compliance.

Mine the Motive

These studies suggest that as humans we may be intrinsically motivated to serve and bring value to others.  If that’s the case, then it behooves leaders to explore four strategies that may tap into this altruism and activate a service/value/motivation loop.

1.      Make it personal.  Let employees see, hear and experience the customer directly.  If the work cannot be structured for routine customer contact, then engineer regular human touch points.  Invite a customer to attend meetings.  Arrange for field trips to customer sites.  Schedule a ride-along with key customer contacts.  Survey data and feedback forms are interesting; but they don’t replace human contact for tapping deep human emotions and connections.

2.      Offer a value menu.  Develop and regularly share targeted messaging that connects work with the value it delivers.  In busy day-to-day work, it’s easy for employees to forget the deeper meaning and contributions associated with the tasks performed.  Leaders must remind them and keep it front-of-mind in a variety of ways including living mission statements, decision-criteria that are customer-focused, and performance feedback and recognition that relate directly to customer value.

3.      Connect the dots.  Policies, processes and changes (all of which tend to meet employee resistance) are more palatable when employees understand how the customer and others benefit.  Vet rules, guidelines, ideas and approaches by rigorously considering the value they deliver.  This provides a structural means for systemically tapping into employees’ internal motivation.

4.      Encourage back-patting.  To raise awareness (and the motivation it triggers) routinely ask employees how they are helping the customer and each other. Who did you help today?  What’s the best thing you’ve done for our customers today?  What’s the biggest difference you’ve made to a colleague or his/her work?  Before long, employees will have internalized the discipline of connecting their performance to its value to others … and they’ll be volunteering this information.

Altruism and service to others might be the most powerful (and under-leveraged) source of internal motivation within employees.  Leaders who are willing to consider and explore this possibility will bring greater humanity to the workplace, unleash potential and performance, and in the process experience a more profound and satisfying connection to their own work.  In this way, they’ll help themselves and those around them find the motive behind their motivation.

 


 

 

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Save the Date
ACHE / HIMSS Panel Discussion (1.5 face-to-face credits)
Location: Kapi'olani Auditorium
September 12, 2013, 11:30AM - 1:00PM


Come join us for what is still one of the most challenging topics in the health care industry!  Electronic Health Record (EHR) adoption and interoperability at a community level is a fundamental goal of health care reform and perhaps one of the basic challenges for global improvements in health care quality.  Attend this collaborative networking and educational event to discuss the strategies for successful EHR implementation.  Come participate and experience the discussion as Hawai’i may very well be at the national forefront with respect to collaborative EHR implementation!

 

Networking Lunch (Guam Local Program Council)
Fiesta World Cafe at Tuman Bay
September 27, 2013, Time TBD

 

ACHE Military Luncheon (Tentative)
Location: TBD
October 31, 2013, 12:00 noon - 1:30PM

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