Hawai'i-Pacific Chapter
A quarterly e-newsletter for the Hawai'i Pacific Chapter of ACHE Spring Issue
In This Issue
Message from your ACHE Regent, Spring 2015
Message from the Chapter President
Guam Local Program Council
Recent Chapter Events
News from the Education Committee
Membership: New Fellows, Members, and Recertified Fellows
Spring 2015 Calendar of Events
Spring 2015 Education Calendar
Spring 2015 Financial Report
Reflections on Diversity Within our Chapter
Risk of Infection from Contaminated Duodenoscopes
National News - Spring 2015
Five Methods to Engage a New Employee
Eliminate These Poor Listening Habits
Many thanks to our Sponsors!
Ensure delivery of Chapter E-newsletter (Disclaimer)
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What topic interests you most as an ACHE member and health care leader?
Leadership and Governance
Diversity and Inclusion
Advances in Delivery of Care
FACHE Credentialling Resources and Exam Preparation
Industry Updates


Coral Andrews, FACHE

Darlena Chadwick, FACHE

Gidget Ruscetta, FACHE

LT Joseph Fromknecht


Selma Yamamoto

Natalie Pagoria

Art Gladstone, FACHE
Micah Ewing, MBA

MAJ Charlotte Hildebrand, FACHE

Lt. John Piccone

Nick Hughey

Jennifer Dacumos

Stella Laroza


Martha Smith, FACHE


National News - Spring 2015

Register Now for the 2015 Congress on Healthcare Leadership
ACHE’s Congress on Healthcare Leadership brings you the best in professional development, exceptional opportunities to network with and learn from peers and the latest information to enhance your career and address your organization’s challenges in innovative ways.  The 2015 Congress on Healthcare Leadership, “Healthcare in Motion, Leadership Center Stage,” will be held March 16–19 at the Hilton Chicago/Palmer House Hilton.  New this year are HAPTalks—eight healthcare topics with eight speakers on stage for eight-minute presentations.
Join us and be part of the dynamic, energizing event that draws world-class speakers and more than 4,000 healthcare leaders from across the nation and around the world.  Register at ache.org/Congress.

ACHE Senior Executive Program
The Senior Executive Program prepares senior healthcare leaders for complex environments and new challenges.  Past participants have been senior directors, vice presidents, COOs, CNOs and CFOs—many of whom aspire to be a CEO.  The program consists of three sessions, each two-and-a-half days in length.  Locations and dates are as follows:  Chicago (June 8–10), San Diego (Aug. 24–26) and Orlando, Fla. (Oct. 19–21).

Participants grow professionally in a supportive learning environment over three sessions.  The program includes relevant topics, such as reducing medical error, improving board relationships, increasing personal influence, understanding financial management in the era of payment reform, confronting disruptive behavior and influencing organizational change.

Enrollment is limited to 30 healthcare executives.  A limited number of partial scholarships, underwritten in part by Toshiba America Medical Systems Inc., are available for those individuals whose organizations lack the resources to fully fund their tuition.  For more information, contact Darrin Townsend, program specialist, at (312) 424-9362, or visit ache.org/SeniorExecutive.

ACHE Executive Program

The ACHE Executive Program is designed to help healthcare middle managers refine their knowledge, competencies and leadership skills.  Participants will have the opportunity to learn, share and grow professionally together over three multiday sessions. The program will cover relevant topics, such as improving patient safety and clinical quality, understanding physician integration strategies, appraising personal leadership, managing disruptive behavior, improving talent development, understanding hospital governance and conflict management and measuring financial success.

The Executive Program will be held at the following locations and dates:  Chicago (June 8-9), San Diego (Aug. 24-26) and Orlando, Fla. (Oct. 19-21).  Participants will attend all three sessions.

Enrollment is limited to 30 healthcare executives.  A limited number of full scholarships underwritten in part by Toshiba America Medical Systems, Inc. are available for those individuals whose organizations lack the resources to fully fund their tuition. For more information, contact Darrin Townsend, program specialist, at (312) 424-9362, or visit ache.org/Executive.

Tuition Waiver Assistance Program
To reduce the barriers to ACHE educational programming for ACHE members experiencing economic hardship, ACHE has established the Tuition Waiver Assistance Program.  ACHE makes available a limited number of tuition waivers to ACHE Members and Fellows whose organizations lack the resources to fund their tuition for education programs.  Members and Fellows in career transition are also encouraged to apply.  Tuition waivers are based on financial need and are available for the following ACHE education programs:

  • Congress on Healthcare Leadership
  • Cluster Seminars
  • Self-Study Programs
  • Online Education Programs
  • Online Tutorial (Board of Governors Exam preparation)
  • ACHE Board of Governors Exam Review Course

All requests are due no less than eight weeks before the program date, except for ACHE self-study courses; see quarterly application deadlines on the FAQ page of the tuition waiver application.  Incomplete applications and those received after the deadline will not be considered.  Recipients will be notified of the waiver review panel's decision no less than six weeks before the program date.  For ACHE self-study courses, applicants will be notified three weeks after the quarterly application deadline.

If you have questions about the program, please contact Teri Somrak, associate director, Division of Professional Development, at (312) 424-9354 or tsomrak@ache.org.  For more information, visit ache.org/TuitionWaiver.

ACHE Call for Nominations for the 2016 Slate
ACHE’s 2015–2016 Nominating Committee is calling for applications for service beginning in 2016.  All members are encouraged to participate in the nominating process.  ACHE Fellows are eligible for any Governor and Chairman-Elect vacancies and are eligible for the Nominating Committee vacancies within their district.  Open positions on the slate include:

  • Nominating Committee Member, District 1 (two-year term ending in 2018)
  • Nominating Committee Member, District 4 (two-year term ending in 2018)
  • Nominating Committee Member, District 5 (two-year term ending in 2018)
  • Four Governors (three-year terms ending in 2019)
  • Chairman-Elect

Please refer to the following district designations for open positions:

  • District 1:  Canada, Connecticut, Delaware, Maine, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, Vermont
  • District 4:  Alabama, Arkansas, Kansas, Louisiana, Mississippi, Missouri, New Mexico, Oklahoma, Tennessee, Texas
  • District 5:  Alaska, Arizona, California, Colorado, Hawaii, Idaho, Montana, Nevada, Oregon, Utah, Washington, Wyoming

Candidates for Chairman-Elect and Governor should submit an application to serve, a copy of their resume and up to 10 letters of support.

Candidates for the Nominating Committee should only submit a letter of self-nomination and a copy of their resume.

Applications to serve and self-nominations must be submitted electronically to jnolan@ache.org and must be received by July 15, 2015.  All correspondence should be addressed to Diana L. Smalley, FACHE, chairman, Nominating Committee, c/o Julie Nolan, American College of Healthcare Executives, 1 N. Franklin St., Ste. 1700, Chicago, IL 60606-3529.

Following the July 15 submission deadline, the committee will meet to determine which candidates for Chairman-Elect and Governor will be interviewed.  All candidates will be notified in writing of the committee’s decision by Sept. 30, 2015, and candidates for Chairman-Elect and Governor will be interviewed in person on Oct. 29, 2015.

To review the Candidate Guidelines, visit ache.org/CandidateGuidelines.  If you have any questions, please contact Julie Nolan at (312) 424-9367 or jnolan@ache.org.

Physician Executives and Healthcare Consultants Forums

ACHE’s Physician Executives Forum and Healthcare Consultants Forum enhance value for physician executive and healthcare consultant members through a package of benefits tailored to their unique professional development needs.

The Physician Executives Forum offers education, networking and relevant information that address the top issues physician executives face, such as leading quality initiatives and enhancing interdisciplinary communication skills.  Benefits include a special designation on ACHE’s online Member Directory, e-newsletter and the opportunity to participate in ACHE’s exclusive LinkedIn Group.  Physician executive members with an MD or DO credential are encouraged to visit ache.org/PEForum to learn more about the Forum’s benefits and to join.

The Healthcare Consultants Forum can help healthcare consultants stay ahead of the curve and more effectively meet client needs through targeted resources.  Benefits include a special designation on ACHE’s online Member Directory, e-newsletter and the opportunity to participate in ACHE’s exclusive LinkedIn Group.  More information is available on ache.org/HCForum, where interested consultant members can join.

The cost of membership in both Forums is $100 per year, in addition to ACHE annual dues.

Board of Governors Exam Fee Waiver Promotion 2015

ACHE is pleased to once again offer the Board of Governors Exam fee waiver promotion to ACHE Members who apply for the FACHE credential between March 1 and June 30, 2015.  Eligible Members must submit their completed Fellow application and $250 application fee during the promotion period.  Pending application approval, ACHE will waive the $200 Board of Governors Exam fee.  All follow-up materials (i.e., references) must be submitted by Aug. 31, 2015, to receive the waiver.

For more information on the promotion, go to ache.org/FACHE

ACHE’s Leader–to–Leader Program
By sharing the value of ACHE membership with your colleagues through encouraging them to join or advance to Fellow status, you can earn points to obtain rewards such as gift certificates towards ACHE education programs, clothing, coffee mugs, clocks and even a chance to be entered into a raffle for a free Congress registration when three or more are sponsored.

Each time a person joins ACHE or advances to Fellow status and lists your name as a sponsor on the application, you earn a point.  The more points you earn, the more rewards you can earn.  Points expire on Dec. 31 of the following year when they were earned (e.g., a point earned on June 6, 2015, will expire on Dec. 31, 2016). You can check your point balance on the My ACHE area of ache.org.  To ensure colleagues reference you, referral cards are available that can be passed out so you receive the credit you deserve.

When you help grow ACHE, you make a strong statement about your professionalism and leadership in the healthcare field and also strengthen the organization.

For more information on the program, go to ache.org/l2l.

2015 Premier Corporate Partners
The American College of Healthcare Executives is proud to recognize and thank our 2015 Premier Corporate Partners.  The funding ACHE receives from our Corporate Partners helps to support our high-quality programs. Please thank our Corporate Partners for their commitment to ACHE and helping us advance healthcare management excellence.

  • Aramark
  • athenahealth
  • Cardinal Health
  • CareFusion
  • Cerner
  • Conifer Health Solutions
  • Philips Healthcare
  • The Risk Authority—Stanford 
  • Trane Healthcare

2015–2017 Strategic Plan
At the November Board of Governors meeting, the Board approved the 2015-2017 Strategic Plan. In drafting the plan, ACHE reached out to members, chapter leaders and Regents, as well as newer segments of ACHE’s membership and thought leaders in the field, to learn how ACHE can best serve you in the rapidly evolving healthcare environment.

As changes in healthcare unfold, we will continue to offer top-notch educational programs as well as research, books, magazines and journals with insight from experts on topics that are vital to your success.  We also will expand our 45,000-member community to include professionals from across the continuum of care, physician executives and other clinical leaders.  In doing so, we will help prepare a new cadre of healthcare leaders.  Together, we can provide greater value to our patients and communities.

ACHE will deliver innovative products and meaningful new solutions to keep you on the leading edge.  Our 2014 professional development task force identified emerging competencies critical to healthcare leaders’ current and future success.  As a result, ACHE will debut a number of new educational offerings this year on topics such as breakthroughs in value-based care models, population health management and leading in a changing environment.

New challenges and uncertainties test us as we work as a profession toward better health for all.  ACHE is keeping a pulse on our environment, expanding resources and growing our community to help you meet those opportunities head on. 

For detailed information on the plan, head here.  

Registration Open For 2015 IHF World Hospital Congress in Chicago

Together with the International Hospital Federation, the American College of Healthcare Executives and the American Hospital Association are pleased to joint host the IHF 39th World Hospital Congress in Chicago.  The congress, “Advancing Global Health & Health Care,” will be held Oct. 6–8, 2015, at the Hyatt Regency Chicago.

The IHF World Hospital Congress is the world’s unique forum where decision makers from regional and national healthcare federations, hospitals and healthcare organizations are brought together to engage in dialogue and exchange experiences, ideas and knowledge on leadership best practices in hospital and healthcare management and delivery of services.

Conference sessions at the 2015 congress will focus on topics such as equity and access to care; patient and community engagement; quality and safety; innovation in healthcare delivery; and ethics.  Attendees also will get a behind-the-scenes look at several leading Chicago-based healthcare organizations. Visit WorldHospitalCongress.org to learn more and register.

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Save the Date

Spring Chapter Mingle

We will be having a chapter social event in May.  Stay tuned for more information on this event and take advantage of this opportunity to get to know your chapter officers and members.  Please feel free to bring a colleague who might be interested in joining our Chapter!  

Hawaii Financial Management Association (HFMA) Annual Conference

April 9-10 at the Ala Moana Hotel.  Focus is on the Affordable Care Act and Leadership into the future.  More details at www.hawaiihfma.org



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