Hawai'i-Pacific Chapter of ACHE
A quarterly e-newsletter for the Hawai'i-Pacific Chapter of ACHE Fall 2020 Vol. 3
In This Issue
Messages from Chapter Leadership
Message from the Regent
Message from the Chapter President
Articles of Interest
Connecting During COVID - Exploring Innovative Methods of Maintaining Connection
What Seniors Can Expect as Their New Normal in a Post-Vaccine World
Community Partnerships More Important Than Ever
Career and Leadership
Ask an Exec!
Member Spotlight
News & Committee Updates
News from the Education Committee
Membership Report: New Fellows, Members, and Recertified Fellows
ACHE National News
A CEO Dialogue on Empowerment and Equity
COVID-19 Resources
Board of Governors Exam at Pearson VUE Testing Centers
Calendars and Recent Events
Calendar of Events
Calendar of Educational Events
ACHE Resources
Career Corner
Access Complimentary Resources for the Board of Governors Exam
Disclaimers/Sponsors
Ensure delivery of Chapter E-newsletter (Disclaimer)
Thank you to all our Sponsors
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Poll
As a healthcare leader what was your top challenge to date with the COVID-19 pandemic?
Adequate supply chain
Adequate staff training
Correct and current information
Unexpected financial burden
Healthcare system overload
Public/private coordination and colloboration
CHAPTER OFFICERS

   

 

REGENT
Gidget Ruscetta, BSN, MBA, FACHE
gidget.ruscetta@kapiolani.org

PRESIDENT
Andrew Giles, MBA, FACHE
Andrew.t.giles@kp.org

PRESIDENT-ELECT
Travis Clegg, MBA, FACHE
travis.clegg@straub.net


IMMEDIATE PAST PRESIDENT

Darlena Chadwick, MSN, MBA, FACHE 
dchadwick@queens.org


CHAIR, GUAM LOCAL COUNCIL
Geojun Wu

wugeojun@gmail.com


TREASURER
Kenny Morris
Kenneth.morris@stryker.com

SECRETARY
Sally Belles
sbelles@queens.org


STUDENT REPRESENTATIVE
Rachelle Gallegos
rachelleg.0128@gmail.com

PHYSICIAN EXECUTIVE
James C. Lin, MD
jclin@hawaiipacifichealth.org

MILITARY REPRESENTATIVE
Com Stephanie Ku
stephanie.s.ku.mil@mail.mil

DIRECTORS

Josh Carpenter
josh.carpenter@trane.com

Nick Hughey, RN, MBA, FACHE
nhughey@wcchc.com

Laura Bonilla, BSN, MA, FACHE
laurab@kapiolani.org

Robyn Polinar
robyn.polinar@gmail.com

Carolyn Voulgaridis, JD
carolynvoulgaridis@gmail.com

Robert Diaz, FACHE
robert.d.diaz@kp.org


COMMITTEE CHAIRS

Miguel Guevara, CMRP | Audit
miguel.guevara@af.af.mil

Glenn Kawabata | Communications
glenn.kawabata@straub.net

Maj Jackie Lou E. Kim, USAF | Diversity
jackielou.kim.1@us.af.mil

Kristen Croom | Education
Kcroom80@gmail.com

Travis Clegg, FACHE, MBA | Membership
travis.clegg@straub.net

Travis Clegg, FACHE, MBA | Nominating
travis.clegg@straub.net

Micah Ewing, MBA, FACHE | Sponsorship
micah.ewing@hawaiipacifichealth.org

Articles of Interest
Connecting During COVID - Exploring Innovative Methods of Maintaining Connection
By Ke'ala Aki

Ke‘ala Aki is Manager of Internal Communications for Hawai’i Pacific Health. Here she discusses some of the actions her team is taking to address the unique communications needs that have arisen in response to current circumstances.

The COVID-19 pandemic has revealed a critically important need to take care of the workplace and the people in it. With our staff supporting the frontlines and our health care system at the center of treating patients and the community, we need to look for new methods and systems of communication in order to keep our staff informed about constantly evolving updates and policies.

In response to these needs, Hawai‘i Pacific Health launched HPH eConnect in April. This internal communications platform allows employees to stay connected on the go. HPH eConnect offers a web platform and mobile app through which users receive important updates, company news and others announcements quickly and easily. We saw a 20% registration rate by the end of the first day. Within two weeks we saw 3,500 total sign ups including HPH employees, contracted staff and independent Physicians. Our registration rate is now almost at 70% and we hope to reach 75% by the 6-month mark next month.

Upon implementation, HPH’s internal communications strategy focused primarily on daily COVID-19 updates and Self-Care resources and support. HPH eConnect has allowed us to connect directly with employees and offer transparency through Executive Videos directly from our President and CEO, Ray Vara. We have been able to offer a brand new Healthier Connection Podcast to deliver stories to the HPH community. We’ve also kept staff connected through our social feeds, executive spotlights, New Hire introductions, sharing exclusive discounts and special offers, and employees’ stories of inspiration and recognition. Managers and supervisors can send messages directly to their staff through this tool, which helps our leadership communicate effectively with their employees. To encourage engagement, we also launched a campaign in July called “Sign Up and Get the Scoop”, in honor of National Ice Cream Month. In this campaign, we sent weekly emails to employees who were not registered for HPH eConnect and invited them to sign up. Then we did weekly drawings to reward one employee at each facility who signed up with a $15 gift card for a local ice cream parlor.

We feel that keeping employees updated and informed keeps them engaged. In addition, sharing great news about our organization and ‘feel good’ stories about our staff assures employees that they are valued for the amazing work they do each day. With social distancing guidelines and work-from-home initiatives now in place across our system, employee communications have become more important than ever to keep our staff connected to each other and to our mission of creating a healthier Hawai‘i.

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