Hawaii - Pacific Chapter of ACHE - Summer 2015 Issue  (Plain Text Version)

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In this issue:
•  Message from your ACHE Regent, Summer 2015
•  Message from the Chapter President
•  Guam Local Program Council
•  Recent Chapter Events
•  News from the Education Committee
•  Membership: New Fellows, Members, and Recertified Fellows
•  Summer 2015 Calendar of Events
•  Summer 2015 Education Calendar
•  Summer 2015 Financial Report
•  ACHE Diversity Internship Available
•  MERS: An Emerging Pathogen?
•  National News - Summer 2015
•  12 Things Successful Leaders Never Tolerate
•  Employee Engagement During Conference Calls
•  Many thanks to our Sponsors!
•  Ensure delivery of Chapter E-newsletter (Disclaimer)

 

Employee Engagement During Conference Calls

Tamara Pappas

To be successful in the workplace, it is imperative to be a strong listener.  Listening enables leaders to not only take in information objectively before analyzing the information and using it to make decisions, but also to show respect to the person speaking.  If the below habits sound familiar, work to eliminate them.

Conference calls are commonplace in many organizations across the world. However, they aren’t always popular among employees, who may sometimes work on other tasks instead of focusing on the conversation at hand. Below are guidelines to maximize time and productivity in setting up a call.

Allow for Limited Involvement

Be selective about those you invite—not every team member needs to be part of the call. Also, allow employees to leave the call early if they have pressing deadlines or are not needed for the remainder of the call.

Make Use of Video

Video calls can be more engaging than those held by phone. The ability to hold eye contact is a strong way to engage others. Participants can view each other’s reactions and body language and then respond accordingly. And with video, you will be able to monitor everything that is going on.

Train Employees in Technology

Whether you’re meeting via a video or phone conference, you need to make sure both you and your employees understand the technology being used so that they feel as comfortable in participating as possible. Doing so will eliminate disengagement and boredom caused by confusion and frustration.

Limit Telecommunication

Although setting up conference and video calls is simple and effective, it also is imperative to meet face to face with your employees. Limit these calls to issues that need the whole team’s input and those where a final decision can arise by the end of the call.

—Adapted from Communication Solutions April 2015 newsletter, www.communicationbriefings.com