Hawaii - Pacific Chapter of ACHE

Spring 2013

Message from the Regent, Winter 2013

Coral T. Andrews, FACHE
The Congress on Healthcare Leadership was held March 11-14 in Chicago, Illinois. The event was entitled “Changing Healthcare by Design.” Several themes rose to the top of the event’s program as being reflective of the changes that are unfolding across our healthcare markets.

The Congress on Healthcare Leadership was held March 11-14 in Chicago, Illinois. The event was entitled “Changing Healthcare by Design.” 

Several themes rose to the top of the event’s program as being reflective of the changes that are unfolding across our healthcare markets.

They include:

  • Succeeding in the New Healthcare Ecosystem:  Ecosystem as defined in Dictionary.com is “any system of interacting or interconnected parts, as in a business.” In Island settings, such as Hawaii and Guam, the interdependencies within the ecosystem more acutely rise to the top and each interconnected part seeks to redefine sustainability in this new healthcare environment.
  • Governance Practice in the Era of Healthcare Transformation: Transformation is defined as “to change in form, appearance, nature or character.” In this era, organizations are charged with developing and applying governance principles and practices such that they are relevant and effective to support organizational success. This necessitates that the Boards also be afforded insights into how they must transform and adapt to these new healthcare environments. To succeed, it can’t be business as usual.
  • Information Technology: The ability to exchange information effectively and efficiently seeks to support a better customer experience and, yes…“change healthcare by design.”
  • Enterprise Wide Cost Containment: The strategy behind healthcare reform was to drive cost out of the system and ultimately foster improved quality of care. Cost containment strategies are focused on all levels of an organization. The uncertainty around how the new payment models will impact organizations through the phase in of federal healthcare reform necessitates that the “system of care” support a culture of cost containment to be well positioned and poised for impact.
  • Mergers and Acquisitions: Nationwide, we can anticipate continued consolidation of healthcare systems.
  • Leadership: Navigating through change requires leadership. These are uncertain times and change continues to unfold as the U.S. Congress proceeds toward decision making about the federal budget deficit. 

The Congress on Healthcare Leadership was an enlivening experience. For those who were unable to attend, the program highlights can be found on ache.org under the Education tab. More than 600 military and federal members were not able to attend Congress this year due to sequestration and the financial considerations associated with the federal fiscal cliff. Acknowledgements of their service and recognition of their absence were heard throughout the event.

ACHE, as a premiere healthcare executive leadership organization, supports the need for broad dialogue and an exchange of ideas. Doing so is critical to foster learning and for leaders to gain insights about what is required to lead effectively in these new environments of care. 


Coral Andrews, FACHE
Regent for Hawaii/Pacific

Message from Chapter President

Martha Smith, FACHE

Greetings everyone! It is hard to believe that it’s spring already! Our board has been busy working in our various committees to improve your chapter services. 

Greetings everyone! 

It is hard to believe that it’s spring already! Our board has been busy working in our various committees to improve your chapter services. We’ve heard from many of you about your needs regarding the importance of education, networking and access to credit for certification. 

Our Education Committee, led by LTC Robert Rawleigh is working on a strategic plan that we hope will help with immediate and future needs. Be on the look out for a survey coming soon from your education committee asking for your feedback as to your interest, educational needs and how you prefer to receive information. We have planned a networking function at Kapi‘olani Medical Center for Women and Children on May 21 from 5-6:30 p.m., for those of you who would like to meet the board and other members of the chapter. Please save the date and we will send out more details as the date gets closer. 

We have some exciting educational opportunities coming up, with the Healthcare Financial Management Association on April 15 and our annual breakfast, held the morning of the Healthcare Association of Hawai‘i annual membership meeting on July 17. Both will provide you with the opportunity for credit for certification.  Check out the details in the newsletter. I had the chance to attend the annual Congress meeting in Chicago. The sessions were very informative, we had a number of participants from Hawai'i.

I look forward to working with you over this year as your president of the Hawai‘i ACHE Chapter.

Martha Smith, FACHE


 

Message from Guam Program Council

LCDR Daren Verhulst, FACHE

The Guam Local Program Council (GLPC) of the Hawaii-Pacific Chapter of American College of Healthcare Executives (ACHE) held another successful networking lunch at the Fiesta Resort World Café on Tumon Bay in Guam on March 15, 2013. 

The Guam Local Program Council (GLPC) of the Hawaii-Pacific Chapter of American College of Healthcare Executives (ACHE) held another successful networking lunch at the Fiesta Resort World Café on Tumon Bay in Guam on March 15, 2013. The guest speaker was Mr. Joseph Verga, Hospital Administrator and Chief Executive Officer for Guam Memorial Hospital. 

 

The Chair of the GLPC, LCDR Daren Verhulst, opened the luncheon event with a short business meeting and then introduced Mr. Verga who provided the group with an overview of his first 180 days with Guam Memorial Hospital and the hospital’s strategic planning activities. Mr. Verga discussed the challenges faced by Guam Memorial Hospital (GMH) which include budgetary issues and specialty provider staffing. He provided an overview of his “ACES + Q" initiative, an acronym for accountability, cost-efficiency, excellence in service, safety and quality. ACES+Q will serve as the hospital’s guiding principles in the execution of the updated GMH strategic plan that will transform the facility financially and culturally. Mr. Verga emphasized the reality that the best financial decision does not always represent the best decision. 

 

Members of the GLPC expressed an interest in hearing Mr. Verga’s perspective on the changing healthcare landscape on Guam. Mr. Verga discussed the relationship with the new private hospital currently under construction and highlighted the opportunities for the two facilities to work together to improve healthcare on Guam. The citizens of Guam will benefit from having two hospitals on Guam that which will potentially improve provider recruiting and retention and increase opportunities for purchasing and services. Mr. Verga emphasized the changing demographics and healthcare needs of Guam and the opportunity for the two facilities to work together to improve healthcare on Guam.

 

 

  "Leaders Who Care" (from left to right): CAPT Jeff Plummer,
CO, Naval Hospital Guam, Mr. Kevin Haws, COO, Guam
Regional Medical City, Mr. Joseph Verga, CEO, Guam Memorial

 

Mr. Verga provided his thoughts on competencies for future healthcare executives. He discussed the realities of recruiting and hiring and the importance for healthcare executive resumes focusing on what the executive can bring to the organization. Mr. Verga emphasized the importance for healthcare executive to be fluent in information technology and possess strong organizational behavioral competencies. He stressed that today’s healthcare executive must be able to communicate well, manage competing priorities, and have a customer/team orientation. Mr. Verga is board certified in healthcare management as a Fellow in the American College of Healthcare Executives.

The event was well attended by 29 healthcare professionals from diverse organizations within the private and public healthcare sectors. The GLPC meets monthly and hosts quarterly networking lunches to support the learning precepts of the ACHE, and collaborate professionally on the unique challenges facing the healthcare landscape on Guam and the Pacific Islands in Micronesia.

 

 

Calendar of Events

 

 

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EVENTS THIS QUARTER:

ACHE Scholarship Deadline

Foster G. McGaw (graduate)

March 31

ACHE Scholarship Deadline

Albert W. Dent (graduate)

March 31

 

 

Military ACHE Luncheon

USS Missouri Battleship

 

April 5, 11:00AM

Education Committee Deliverables

April 8

HFMA Annual Conference

Ala Moana Hotel

 

April 15-16

Face-to-Face Program

April 30

 

 

Hawai’i-Pacific ACHE Chapter Social

May 21, 5:00PM

Summer Newsletter

Content Deadline

 

June 3, 5:00PM

Hawai’i-Pacific ACHE Summer Outing

June 15

 

 

 

COMING UP:

 

Chapter Breakfast
 

July 17 

Fall Newsletter – Deadline

September 2, 5:00PM

Winter Newsletter – Deadline

November 24, 5:00PM

Congress on Healthcare Leadership

March 24-27, 2014

 

**For the Hawai'i-Pacific Chapter calendar and more detail on board events please visit the website

 

 

 

News from Education Committee

Greetings Chapter members!  The Hawaii-Pacific Chapter of ACHE Education Committee is off and running!  Lots of exciting proposals are under consideration to make 2013 a value filled year and one that helps meet your Continuing Education and FACHE credentialing requirements. 

Greetings, chapter members!  The Hawaii-Pacific Chapter of ACHE Education Committee is off and running! Lots of exciting proposals are under consideration to make 2013 a value filled year and one that helps meet your Continuing Education and FACHE credentialing requirements. But first, allow me to introduce this year’s Education Committee:

  • Ms. Jennifer Dacumos (Pali Momi Medical Center)
  • Hugh McLean (Lieutenant Colonel (USA), Tripler Army Medical Center)
  • Ms. Bobbie Ornellas (Spark M. Matsunaga VA Medical Center)
  • Hiram J. Ortiz (Captain (USAF), Detachment 1, 18th Aero Medical Evacuation Support)
  • Robert Rawleigh (Lieutenant Commander (USN), Naval Health Clinic Hawaii) (Chair)

The committee looks forward to a great education year and is exploring opportunities to:

  1. Assist members with preparing for the ACHE Board of Governors Exam through the new Chapter Education Assistance Program (CEAP). CEAP offers monetary awards to pay for ACHE study programs, materials and FACHE credentialing related fees. Program details are forthcoming.
  2. Develop a long-range education plan.
  3. Explore potential education partnership opportunities with other local professional organizations.
  4. Secure video teleconferencing to connect with the Guam Program Council during key events.

YOUR INPUT IN VERY VALUABLE TO US! Please take a few minutes to take the attached 3 question survey:

http://www.surveymonkey.com/s/BDJFN6S

 

Also, please feel free to forward education program related suggestions to rcdrawleigh@gmail.com. Your input is greatly appreciated. We look forward to serving your education requirements in 2013 and beyond!


Aloha,
Robert Rawleigh

Importance of Education to Organizations in the Face of Change

Healthcare organizations continue to be impacted by resource constraints while patient demand and care standards move in the opposite direction. With increasing healthcare costs, we still have to find ways to deliver the optimal products and services to our customers. 

Capt Hiram J. Ortiz, USAF, MSC

Healthcare organizations continue to be impacted by resource constraints while patient demand and care standards move in the opposite direction. With increasing healthcare costs, we still have to find ways to deliver the optimal products and services to our customers. That is obviously much easier said than done. How best do we do that?  In the media we tend to hear about the negative results of budget reductions and increased operating costs, but with proper management of allocated resources, healthy organizations bounce back with equally effective plans. Innovation and continuous process improvement, made possible through education, must be a staple in all facets of our organizations and they must be driven into our cultures at all levels. Vice president and co-head of LEK Consulting's global MedTech practice stated the following in response to modifications in their product lines, “While it's well documented that the healthcare industry has been cutting costs, LEK's new research uncovered innovative strategies that begin to differentiate hospitals in select areas while simultaneously bracing to support the projected increase in admissions caused by new federal legislation.” [1] Reductions in organizational resources have been a continuous driver in the discovery of new and leaner processes. Finding ways to operate in leaner environments will be critical to our continued success.  Industry leaders will find ways to merge their systems with other organizations and become much more interoperable, thus diminishing repetitive processes within markets. If done correctly, interoperability within healthcare organizations has the potential to be a significant source in the reduction of patient administrative errors and potential increases in reimbursements. The technologies are out there that are intended to standardize processes at a macro level, it’s the right people that we need to be able to connect our healthcare industry.  

Education provides us the ability to identify those value-added items that we must retain while also identifying those we must eliminate. It also enables our organizations to become resilient, better positioned to deal with today’s challenges and anticipate tomorrow’s unknowns. Considering that not all product lines are equal, in the face of shrinking budgets, the most important areas have the potential to become focus areas and our Centers of Excellence. Those individuals who bring value added capabilities to the organization will rise to the challenge and will be pivotal to our mission. The value of education within our organizations enable leaders the ability to make the necessary changes, both through workload shifts and idea generation at all levels, when modifications become necessary. Education can be defined in many ways. I define it as the pursuit of information, in any form, which aids in the growth and development of one’s level of knowledge. By truly keeping abreast on current topics, that are laid upon foundations of historical examples, individuals will be better suited to anticipate and adjust to industry fluctuations.

Continuing education assists employees with understanding current processes and aids with their future implementation. Ever consider the manner in which we process information and how quickly that has changed over the years. With the advent of new technologies, the manner in which we solely look at information changes and the amount of data we can now process has drastically multiplied. Only a small minority of individuals actually develop these technologies, it’s the majority of us that actually use them on a day to day basis. In order to just maintain the status quo, we need to understand what these technological standards are in our industry while really understanding where our organizations stand with the use of them. Technological innovations are occurring in all sectors of the healthcare industry and in order to keep up, the pursuit of continued education will be vital. How best do we prioritize which new technologies we want to invest in? How do we strategically prioritize and plan for the future?

As we continue to prioritize every part of our organizations, it’s imperative that education be an area that we, as leaders, continue to drive enterprise wide. We will continue to attract and retain those looking for a challenge and replace those that may be better suited elsewhere. Investing in a lifelong culture of continued education should rank at or near the top of where put our capital. We must recruit and promote those who choose to make continuing education a priority if we wish to have our organizations excel in today’s competitive environment. We must retain those that can understand where both the industry and market are at while being able to map out where they want to take the organization. Verbalizing the importance of continuing education doesn’t necessarily justify its importance but investing in your employees will indeed pay dividends. A recent study concluded that the following are the top benefits of organizational investment into continuing education; increased ability to take advantage of innovation, increased rate of employee retention, reduced rate of employee absenteeism, increased quality of work or service and increased productivity.[2] In order to secure our rightful spot in tomorrow’s healthcare industry, continued education must be a priority for all within our organizations.     

      
1. Despite Shrinking Budgets, Hospitals Maintain Infection Control Funding -
http://www.healthleadersmedia.com/page-2/NRS-249123/Despite-Shrinking-Budgets-Hospitals-Maintain-Infection-Control-Funding
2. How employers benefit from continuing education -
http://www.closingamericasjobgap.com/how-employers-benefit-from-continuing-education/  


 

Education Calendar

Calendar of Events for online seminars, cluster events, and other educational opportunities.

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EVENTS THIS QUARTER:

Online Seminar:

Physician Alignment: Dos and Taboos

 

March 27 – May 5

Online Seminar:

Community Health Assessment

April 3 – May 15

Kiawah Island Cluster

Kiawah Island Cluster

 

April 8-11

Online Seminar:

Strategic Planning That Works: Integrating Strategy with Performance

April 17 – May 27


Online Webinar:
Reorienting Delivery System Toward Primary Care   

 
April 24 


Puerto Rico Cluster

Puerto Rico Program

 

May 6 -9

Online Seminar:

Health Information Technologies and Their Application in Healthcare

May 15 – June 26

Scottsdale Cluster

Scottsdale Cluster

 

May 20-23

Executive Program

Chicago, IL

June 3-5

 

 

FUTURE EVENTS:

Congress on Healthcare Leadership

 

March 24-27, 2014

Spring 2013 Financial Report

Steve Robertson, FACHE

Spring 2013 Financial Report 

I am pleased to report the chapter’s financial health continues to be strong! Our bank balance as of February 28 was $18,126, giving us ample cash to fund a full slate of activities through the year to benefit our members. Even better news is that we expect an additional $4,092 from our ACHE Chapter Dues Rebate in March, and we are on track to increase our corporate sponsorships. As we anticipate a full slate of activities in 2013, much thanks to all of you for your generous contributions in service, time and money!  

New Fellows, Recertified Fellows and New Members

Art Gladstone, FACHE

New Chapter Members and Fellows!

The Hawaii-Pacific Chapter would like to welcome our new chapter members:

January

Randy E. Diaz, Piti
Melissa M. Watson, Aiea
Kate Woodard, RN, Kailua

February

LTC Teresa Brininger, PhD, Mililani

March

Abraham Entilla, Tamuning
Andrea Fleig, PhD, Honolulu

The Hawaii-Pacific Chapter would like to recognize our Recertified Fellows:

January

LTC Timothy N. Bergeron, FACHE, Mililani

February

LTC Eric McClung, FACHE, Honolulu

March

MAJ Alan Jones, FACHE
MAJ Nathan C. Rauch, FACHE, Honolulu

Student Involvement: Supporting your Local Chapter, Graduate Institution, and Community.

LTC Tanya Peacock, FACHE
As an aspiring future healthcare executive, or an early careerist with minimal job experience in the field of healthcare management, there are many ways to demonstrate academic knowledge and leadership abilities. Involvement with the Hawaii-Pacific Chapter of ACHE, advancing and supporting measures to increase the rigor of graduate education, and promoting health initiatives within the local community provides engaged students a competitive advantage in the job market.

As an aspiring future healthcare executive, or an early careerist with minimal job experience in the field of healthcare management, there are many ways to demonstrate academic knowledge and leadership abilities. Involvement with the Hawaii-Pacific Chapter of ACHE, advancing and supporting measures to increase the rigor of graduate education, and promoting health initiatives within the local community provides engaged students a competitive advantage in the job market. The purpose of this article is to suggest several innovative ideas to serve as inspiration for student members to contribute to the healthcare management profession.

American College of Healthcare Executive's Recognition Program.  The Service Award, Distinguished Service Award, and Exemplary Service Award are designed to strengthen the profession of healthcare management by recognizing all categories of members for volunteer service. By authoring or co-authoring an 800-word professional article in the Hawaii-Pacific Chapter of ACHE newsletter, members can earn points toward these awards. Students are highly encouraged to provide content for future newsletters on a relevant topic in healthcare management. Submission deadlines for articles are 3 June, 2 September, and 24 November. If you are interested in submitting content for future newsletters, please contact

Prepare for the Board of Governors Exam. Passing the Board of Governors Exam is a requirement for board certification in healthcare management. For students with prior healthcare management experience, it is advantageous to take the Board of Governors Exam immediately following graduation from a graduate degree program. Mentoring opportunities and exam preparation materials are available through the Hawaii-Pacific Chapter of ACHE. If you are interested in learning more about courses, study materials, etc. to prepare for the Board of Governors Exam, please contact Robert Rawleigh at robert.rawleigh@med.navy.mil.

Graduate Education Initiatives. Student involvement in graduate education is essential. An example of a successful student-led initiative took place through the John A. Burns School of Medicine at the University of Hawaii at Manoa. Two years ago, students expressed interest in serving Native Hawaii communities by incorporating Hawaiian ethics and value into public health. Working with Jay Maddock, the director of the Office of Public Health Studies, a native Hawaiian and Indigenous Health degree track was developed. This fall, the University of Hawaii at Manoa is offering the specialization as part of the Masters of Public Health degree program. Student-led initiatives often stimulate positive curriculum adjustments to improve graduate education. 

CAHME Accreditation. The Commission on Accreditation of Healthcare Management Education (CAHME) is recognized by the US Department of Education and the Council on Higher Education Accreditation as the only organization to grant accreditation to healthcare management master degree programs. CAHME ensures a standard level of quality by examining the purpose, curriculum, student experience, and graduate job market success of healthcare management programs in the United States and Canada. ACHE is one of the 10 corporate members of the Commission. Certain scholarships, internships and employment opportunities depend on whether a candidate is a graduate from a CAHME-accredited program. However, Hawaii is one of only 20 states without CAHME accredited Healthcare management programs. One of the ways that students can demonstrate leadership is to engage professors and school administrators about the benefits of CAHME accreditation.

AUPHA & HAMPCAS. The Association of University Programs in Health Administration (AUPHA)  promotes education in health management and policy. It was instrumental in developing the Healthcare Administration, Management & Policy Centralized Application Service (HAMPCAS), a centralized application system for healthcare management, health administration and health policy programs. Similar to SOPHAS, the centralized application system for graduate-level Public Health programs, HAMPCAS is designed to streamline the application process for prospective students applying to several schools within the healthcare management discipline. For more information about adding a graduate program to HAMPCAS, visit the AUPHA website. 

Support Local Health Care Initiatives. The Hawaii state legislature offers one of the most user-friendly mechanisms to encourage active public participation in local healthcare issues. Since 2002, Hawaii residents may provide testimony via email. Providing thoughtful testimony raises awareness and demonstrates knowledge of a particular issue. For a list of current healthcare initiatives, visit the webpages of Senator Josh Green, Chairman of the Senate committee on Health, at http://www.capitol.hawaii.gov/committeepage.aspx?comm=HTH or Representative Della Au Belatti, the Chair for the House Committee on Health, at http://www.capitol.hawaii.gov/committeepage.aspx?comm=HLT.


Other Student Opportunities. 
The Foundation of the American College of Healthcare Executives established the Foster G. McGaw Graduate Student Scholarship to provide financial aid to students in their final year of a healthcare management graduate program. Eligible programs include MHA, MPH, MBA in Healthcare Administration or a similar type of program. Each scholarship is worth $5,000. The deadline for applications is 31 March 2013. For more information and to submit your application visit:
http://www.ache.org/faculty_students/mcgaw_scholarship.cfm


The Foundation of the American College of Healthcare Executives established the Albert W. Dent scholarship to provide financial aid to minority students in healthcare management graduate programs. Eligible programs include MHA, MPH, MBA in Healthcare Administration or a similar type of program. Each scholarship is worth $5,000. The deadline for applications is 31 March 2013. For more information and to submit your application visit:
http://www.ache.org/Faculty_Students/dent_scholarship.cfm


For any questions, suggestions or to discuss any student-related issues, please contact Jen Dacumos, the student representative for the Hawaii Pacific-Chapter of ACHE. Her contact information is (808)485-3865 or
jennifer.dacumos@palimomi.org

 

References
American College of Healthcare Executives. (2013). American College of Healthcare Executive's Recognition Program. 
http://www.ache.org/newclub/myache/myache_redirect.cfm?link=/newclub/myache/volunteer.cfm

Bitter, A. (2013, March 8). New Indigenous Health Graduate Program. http://www.kaleo.org/news/new-indigenous-health-graduate-program/article_736aa73c-87a0-11e2-b862-001a4bcf6878.html

Commission on Accreditation of Healthcare Management Education. (2013). http://www.cahme.org/

Hawaii State Legislature. (2013).
http://www.capitol.hawaii.gov/

ACHE Recognition Program

A hallmark of the healthcare management profession is volunteer service to the profession and to ACHE. ACHE's Recognition Program (PDF) is designed to acknowledge your service to the healthcare management community.

A hallmark of the healthcare management profession is volunteer service to the profession and to ACHE. ACHE's Recognition Program (PDF) is designed to acknowledge your service to the healthcare management community.

Points are awarded according to various types of volunteer activities or services performed. In most cases, the points are awarded to each ACHE member automatically if the activity or service is conducted through ACHE.

In some instances, the activity or service is performed individually or locally in an ACHE chapter. These activities must be self-reported by March 31, 2013, to receive credit this year. Activities can include:

  • Writing articles for a chapter newsletter
  • Speaking at local education programs
  • Being a mentor to another professional
  • Serving as an informal advisor for Fellow candidates
  • Chapter career assistance programs

Awards for the Recognition Program are given annually at each ACHE local chapter. Learn more about the Recognition Program.

To self-report your chapter involvements, visit my.ache.org and click on "My Volunteer Service" in the left-hand column. You will also be able to view the points you have accrued and the activities and services you have performed.

Please send any questions or corrections to recognitionprogram@ache.org.

Sincerely,

Thomas C. Dolan, PhD, FACHE, CAE
President and Chief Executive Officer

5 Ways to Foster Innovation

Imported from ACHE Library

Interested in methods to promote innovation? 

Innovation is a hot topic for businesses. Everyone wants it, but how do you know if you have it? How do you know if you are encouraging innovation in your organization? Here are some ways companies can foster innovation:

  1. Encourage Experimentation. Companies that make experimentation a priority will see results from those experiments. It’s important to give people time to be innovative. One example is allotting every employee to use a percentage of their time to be creative and explore new ideas. If your employees spend all of their time in meetings or on phone calls, they don’t have time to actually work on projects and be creative. Encourage experimentation and build time into the day to allow ideas to surface.
  2. Recognize innovation. Sometimes this is as simple as acknowledging a contribution, while other organizations offer bonuses or prizes for innovative ideas. If your company prizes innovation, then make sure your employees know innovation is valued.
  3. Reward Failure. One reason employees often don’t express their ideas is that they don’t want to rock the boat. They don’t want to be a failure if something doesn’t work out. Tolerate mistakes and expect failure, and reward lessons learned. Ideas don’t always work the first time. Thomas Edison, one of American’s greatest inventors, once said “I have not failed. I’ve just found 10,000 ways that it won’t work.” You’ll never find the ways things do work without finding the ways that won’t work first.
  4. Create Connections. How many times have you heard someone say that they had a great idea and presented it to someone higher up in an organization and it went nowhere? Companies need outlets for employees to voice their ideas. Some companies have suggestion boxes and others have formal processes to submit ideas, but what’s most important is to create pathways for ideas to become reality within organizations.
  5. Work in Teams. Create innovation teams to source new ideas. Look for people who are passionate about creating something new and different and allow them to work together to source ideas and processes.

Once you have these new ideas, your organization needs to use them. Put your innovative ideas into practice. If you tell people to be innovative, encourage the process and allow the results to shine. The worst thing you can do is encourage ideas and not implement them.

—Adapted from “5 Ways to Foster Innovation” by Lorie Watson, www.brandon-hall.com

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To ensure delivery of your chapter newsletter, please add info@hawaii.ache.org to your email address book or Safe Sender List. If you are still having problems receiving our communications, see our white-listing page for more details:

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