Hawaii - Pacific Chapter of ACHE

Fall 2013

Message from the Regent

Coral T. Andrews, FACHE

In March 2013, Deborah J. Bowen, FACHE, CAE, transitioned into the role of President and CEO, ACHE.  As with all transitions, it provides for an opportunity to REFRESH.

REFRESH

In March 2013, Deborah J. Bowen, FACHE, CAE, transitioned into the role of President and CEO of ACHE. As with all transitions, it provides for an opportunity to REFRESH.  

ACHE is taking steps to do just that....as a member customer of ACHE, it's important for you to know that there are areas where deliberate focus and discussion is underway in an effort to add additional value to your member experience.  

These include:

  • an evaluation of a new association management system that is expected to have significant benefits in improved customer service, management intelligence and chapter integration.
  • a benchmarking and evaluation of the 2014-2016 Strategic Plan that is available for review on the ACHE website.  Input was received from Regents, Chapter leaders and members via a public comment process in May.

Members, too, have a role in positively shaping ACHE.  You have an opportunity to provide input to the 2014-2016 Strategic Plan. The deadline for comments is Sept 30, 2013. A link is provided below. If you would like to provide your feedback, please take a moment to review the proposed 2014–2016 Strategic Plan (PDF) and send your thoughts, comments and ideas for improvement. Final changes will be presented and approved in November. Direct your email response to StrategicPlanFeedback@ache.org

The healthcare industry is undergoing a REFRESH with the continued implementation of the Patient Protection and Affordable Care Act. Aligning the professional development focus and associated priorities to support that process are essential to the successful development of the informed workforce that is necessary to drive through change.

 

Use this time to REFRESH your professional goals and pursue Fellow status.    

 

Your chapter leaders, along with ACHE online resources, are available to assist you in this process. Let us know how we can help.

 

Regards,

Coral


Coral T. Andrews, FACHE
Regent for Hawaii/Pacific

Message from the Chapter President

Martha Smith, FACHE

It is hard to believe that fall is upon us. Where did the summer go? Your chapter board has been very busy this summer.

 

Aloha Everyone,

 

It is hard to believe that fall is upon us. Where did the summer go? Your chapter board has been very busy this summer. We had a successful annual chapter breakfast, despite our speaker, Diana Smalley, Chairman of ACHE, not being able to join us. The fellowship and engagement of the group was awesome! We look forward to Di joining us for an education session this fall.

 

LCDR Rawleigh, FACHE, and his committee have done a phenomenal job lining up education sessions for the chapter. Our goal is to make sure we bring the opportunity to earn credit to you in Hawai‘i and Guam, as opposed to having to travel. 

 

We have had another change to our board membership. Thank you to Gidget Ruscetta, for stepping up to the secretary position, since Darlena Chadwick volunteered to take on the president-elect role. Gidget is also the chair of the newsletter committee. She and her team are responsible for the ‘new look’ to the newsletter. We hope you are enjoying it and would welcome any feedback from you.  

 

You may have noticed that we have sponsor logos now on our newsletter and print items. Thanks to all of you who helped us ‘round up’ sponsors for this year. The monies obtained through the sponsorships will assist our chapter in providing programs and services for our membership. A special thanks to Darlena Chadwick, who did a phenomenal job at ‘recruiting’ new sponsors. 

 

Thanks to all of you for your ongoing support and participation. Our chapter depends on your involvement.  Please take advantage of our educational offerings and don’t hesitate to let us know how we can be of service to you.

 

Last, please let us know what we can do for you, we are here to serve you!

 

Thank you,

Martha

 

 

Guam Local Program Council

Chuck Tanner, FACHE, President-Elect, Guam Local Program Council

The Guam Local Program Council of the Hawaii-Pacific Chapter of American College of Healthcare Executives is planning another networking lunch at the Fiesta Resort World Café in Tumon Bay. It is penciled for Friday, Sept 27, 2013 and will feature Mr. James Gillan, Director for the Guam Department of Public Health and Social Services. 

This summer was extremely busy with many members off island, which caused some difficulty in scheduling our normal networking event. Now that the summer fades and people return we are happy to “reboot” and continue with these events. 

I would like to highlight some of those “busy” moments this summer in healthcare on Guam!

First, Congratulations to Mr. Verga and the team at Guam Memorial Hospital on the successful re-accreditation with the Joint Commission! We all know the challenges surrounding the accreditation process and we admire the hard work you and the GMH team made to accomplish this!

Congratulations also go out to Ms. Margaret Bengzon and the team at Guam Regional Medical City on the recent “topping off” ceremony for the construction of our new hospital on Guam. This was a major milestone on bringing additional healthcare resources to the people of Guam.

Finally and definitely not last, our third hospital construction continues on the new Guam Naval Hospital! Our president, LCDR Daren Verhulst, is busy busy pulling this major project together and we look forward to the grand opening in 2014!

So, as you can see, our hospitals on Guam are continuously improving and moving forward to better serve our island and that is a great thing! Beyond the hospitals, we also have some events coming in the near future. Here is a peek at some of the major events coming in the next couple of months.

The Healthy People Healthy Island Conference is scheduled for September 13, 2013. This event is part of the Non-Communicable Disease Consortium and the Department of Public Health and Social Services. Keep an eye open for details on this major island event!

The Guam Medical Association is hosting the “Healthcare Innovations Conference” from October 4-6 at the Hyatt Regency Resort. Flyers are out and registration is available through the GMA.

The Guam Medical Society is hosting the 6th Micronesian Medical Symposium from September 13 to 15 at the Sheraton Laguna Guam Resort. Registration is available through the Guam Medical Society.

Keeping with our collaborative and educational mission we are happy to share items of interest in healthcare. If members have an event they would like to share, you may send me the information and I will pass it on! Until next time!

Si Yuus Maase

 

Recent Chapter Events

Lieutenant Colonel Tanya Peacock, FACHE, Medical Service Corps, United States Army

Highlights from the Annual Chapter Breakfast and the Military ACHE member gathering at the Marine Corps Base Hawaii Officer's Club.

Hawaii-Pacific ACHE Annual Chapter breakfast

The Hawaii-Pacific ACHE Annual Chapter breakfast was held at on 17 July 2013 at the Hawaii Prince Hotel in Honolulu, Hawaii. Due to an unforeseen emergency, Ms Diane Smalley, ACHE Chairman, was unable to speak at the event. Her presentation will be rescheduled for a later date.

 

Members of the Hawaii-Pacific Chapter introduce themselves and network with one another.
    

 
From left to right: MAJ Eli Lozano; LTC Tanya Peacock, FACHE;
LCDR Robert Rawleigh, FACHE;1LT Kyle Furfari; BG Dennis Doyle,
FACHE; and LTC Hugh McLean Jr., FACHE

 

Military members of the Hawaii-Pacific Chapter of ACHE

The Military members of the Hawaii-Pacific Chapter of the American College of Healthcare Executives (ACHE) held an event at the Marine Corps Base Hawaii (MCBH) Officer's Club on 15 August, 1130-1300.

The guest speaker was Mr. Art Wallace COL, USA (Ret.), former DCN of TAMC, who provided a brief synopsis on the Defense Health Agency (DHA) and the Hawaii eMSM.

 
From left to right: Mr. Art Wallace, FACHE, COL, USA (Ret.);
LTC Eric McCLung, FACHE; and CPT Edward Roach

 

 
From left to right: CPT Edward Roach; LT Megan Potter;
LTC McClung, FACHE;
 and LCDR Robert Rawleigh, FACHE

 

News from the Education Committee

Lieutenant Commander Robert Rawleigh, FACHE, Medical Service Corps, United States Navy

In the March 2013 Hawaii-Pacific Chapter of ACHE Newsletter, I wrote about the exciting opportunities the Education Committee was exploring to help meet your continuing education and FACHE credentialing requirements. 

 

The Chapter Education Committee is continuing to explore and establish ACHE Face-to-Face and ACHE Qualified Education program opportunities for members to earn education credits. As a reminder, our chapter and the Health Information and Management Systems Society (HIMSS) will partner together for a collaborative panel discussion event on Thursday, September 12, 2013 at 11:30 – 1 pm.  The event will be held at the Kapiolani Medical Center for Women and Children Auditorium and provide 1.5 ACHE Face-to-Face Education credits for ACHE members. Please see the e-mail notices sent out by our Chapter President, Ms. Martha Smith, FACHE for further details. In addition, the committee is also working on other credit bearing education events later in the year. Be on the look-out for program announcements.

Congratulations to Hui-I Chen, OTR, MPH, MHS (Director, Bone & Joint Service Line Hawaii Pacific Health)  for earning a Chapter Education Assistance Program (CEAP) award. Hui-l will use her award to pursue becoming an ACHE Fellow. Also, CEAP continues to be offered to chapter members who are interested in a financial award to offset the costs associated with obtaining the FACHE credential. Awardees may use funds to pay for the FACHE application fee, Board of Governors (BOG) exam, text books and other exam study programs and materials. Feel free to contact me at rcdrawleigh@gmail.com for program specifics.

Finally, the Education Committee is pleased to report that VTC connectivity with the Guam Local Program Council has been worked out and we hope to exercise this capability during future education programs. Thank you and I look forward to seeing you at our education and networking events.

 

Aloha,

Robert Rawleigh, FACHE
Chair, Education Committee

Chapter Awards

Lieutenant Colonel Tanya Peacock, FACHE, Medical Service Corps, United States Army

Regent Awards

Ms Martha Smith, President, Hawai'i-Pacific Chapter of ACHE and CEO, Kapiolani Medical Center for Women and Children, presented several awards at the Annual Chapter breakfast on behalf of Ms. Coral Andrews CAPT, USN (Ret.), Executive Director, Hawai'i Health Connector and Hawaii-Pacific Regent for ACHE.

Senior-Level Healthcare Executive Award

The Senior-Level Healthcare Executive Award is awarded annually by the Hawai'i-Pacific Regent to a Fellow of ACHE who has demonstrated leadership, innovative management, and creativity. Eligible awardees exemplify leadership in local, state, or provincial hospital and health association activities, participate in civic/community activities and projects, and are capable in promoting the growth and stature of their organizations within the community. This award signifies an executive’s interest in assisting ACHE in achieving its objectives and rewards their contributions to the development of others in the healthcare profession. Nominees must be a CEO, COO, or other senior-level executive title within their organization and be a member in good standing of the Hawai'i-Pacific Chapter of ACHE. Neighbor island and Guam Local Program Council are eligible for this award.

This year's recipient was Lance Segawa, FACHE, the Chief Operating Officer at Hawai'i Health Systems Corporation. Lance has been a steady and stalwart volunteer for the Hawaii-Pacific Chapter of ACHE Board of Directors; his tenure spanning over the past 3 cycles. As a Hawai'i Health Systems Corporation employee, Lance set the example in his commitment to ACHE in a culture struggling with change, leadership challenges, and economic hardship. Lance is truly committed to the development of the healthcare profession. He is open to mentoring guidance and is always willing to share his knowledge with others. Leaders for the future need to be adaptable and committed. Lance has demonstrated these core qualities and is deserving of recognition.

 

 
Ms. Martha Smith, FACHE presents the Senior Healthcare Leader Regent Award to Lance Segawa, FACHE on behalf of the Hawai'i-Pacific Regent.

Healthcare Innovation Award

This Regent award recognizes a Hawai'i-Pacific Chapter of ACHE member in good standing who has demonstrated leadership ability, innovative and creative management, and executive capability. Awardees participate regularly in ACHE activities at the local and national level and demonstrate an interest in assisting ACHE in achieving its objectives.

The Healthcare Innovation Award was presented to LCDR Robert Rawleigh, FACHE, the Comptroller for the Naval Health Clinic Hawaii. As a member of the Hawai'i-Pacific Chapter Board of Directors, Chair of the Education Committee and new Fellow, Robert has demonstrated leadership in his committee responsibilities, ingenuity in organizing and developing education events, and immeasurable dedication to recruit and engage military health care administrators across Hawaii. His efforts are driven by passion, self direction, innovative thinking and a love for health care as a career. This new environment (post-health care reform) is dependent upon innovative thinkers who see what is possible, not what is impossible. Robert has a bright future; he has the unique ability to motivate and inspire others to achieve his level of energy and passion. The military was hardest hit by sequestration yet the level of output from him has been unchanged. Doing more with less....leadership.

 

 
Ms. Martha Smith, FACHE presents the Healthcare Innovation Regent Award to LCDR Robert Rawleigh, FACHE on behalf of the Hawai'i-Pacific Regent.

 

Early Career Healthcare Executive Award (reprinted from 2013 NAVY LEAPS proceedings, Vol 17)

LCDR Daren Verhulst, USN, (not pictured) Senior Health Facility Planning and Project Officer for the military construction project at U.S. Naval Hospital Guam and Chair, Guam Local Program Council of the Hawai'i-Pacific Chapter of ACHE, received the 2013 Navy Regent’s Early Career Healthcare Executive Award. 

As the on-site representative for the Bureau of Medicine and Surgery (BUMED), LCDR Verhulst is responsible for strategic oversight of equipment development, design reviews and project management for the $159 million Naval Hospital project. He also serves as the Navy Medicine action officer for all Navy Medicine military construction projects in support of the Defense Posture Realignment Initiative actions for Guam.

LCDR Verhulst collaborated with Army Corps of Engineers to gain critical field and operational input to validate equipment procurement and hospital activation plans. This was vital to award a $35 million Initial Outfitting and Transition Services and Commodity contract for USNH Guam.

LCDR Verhulst has been an active participant with the Medical Service Corps and officer activities. He serves as a mentor and encourages continuous education and professional development. As ACHE Guam Local Program Council President for the Guam Council of the Hawaii-Pacific Islands Chapter, he led his peers providing educational events and networking to more than 97 healthcare leaders on Guam. His accomplishments and level of commitment to lifelong learning make him truly deserving of the 2013 Navy Regent’s Early Career Healthcare Executive Award.

Inaugural Hawaii-Pacific Chapter Volunteer Award

The Hawai'i-Pacific Chapter Volunteer Award was established to recognize an individual for exemplary contributions to the Hawai'i-Pacific Chapter of ACHE. Eligble candidates must demonstrate superior service to the chapter in the area(s) of time, achievement, and innovation for over a 3 year period. All Hawai'i-Pacific Chapter members (to include those located in the neighbor islands and Guam local program council) in good standing are eligible.

This year's awardee was Ms. Barbara "Bobbie" Ornellas, RN, FACHE, Care coordinator/Discharge planner for the Department of Veterans Affairs. A member of the Hawai'i-Pacific Chapter of ACHE since its inception, Bobbie was instrumental in developing the first bylaws for the Hawaii-Pacific Chapter. She has served as a member of the Chapter Board of Directors for multiple years and continues to serve as a member of the Education and Newsletter committees. She is also a member of the Regent's Advisory Council for the ACHE Regent for Veterans Affairs. A long-term supporter of the Hawai'i Chapter of the American College of Healthcare Executives, Bobbie is a valuable member of the team, whose expertise and leadership is truly admirable.

 
Ms. Barbara "Bobbie" Ornellas, FACHE 

 

 

 

 

Fall 2013 Calendar of Events

 

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ACHE / HIMSS Panel Discussion (1.5 Face to Face Credits)

Sept. 12, 2013, 11:30AM

Maui Membership Event

Networking Lunch ( Guam Local Chapter)

Sept (TBD)

 
Sept. 27, 2013

ACHE Military Luncheon (Tentative)

Oct. 31, 2013, 12 noon

 

 

 

 

 

FUTURE EVENTS:

Winter Newsletter – Content Deadline

November 24, 5:00PM

2014 Congress on Health Care Leadership

March 24-27

**For the Hawai’i-Pacific Chapter and more detail on board events
please visit the chapter
website

Back by Popular Demand: Obtaining your FACHE Credential

Micah Ewing

Due to overwhelming interest in obtaining FACHE credential, we are republishing the process that outlines the steps you need to take to become an FACHE. 

Now more than ever, the dynamic landscape of healthcare presents a challenge requiring strong and competent management. The ACHE supports this need by defining its mission to promote healthcare management excellence by member advancement. The Fellow (FACHE) program is the ultimate embodiment of this goal and affirms your commitment to excellence in healthcare leadership. 

FACHE Core Requirements

·         Master’s or other post baccalaureate degree

·         Current healthcare management position and 5 years of healthcare management experience

·         3 years tenure as an ACHE Member

·         3 references from current Fellows (one of which must be a structured interview)

·         40 hours of continuing education – at least 12 of which are ACHE “Face-to-Face” education hours—earned during the 5 years preceding becoming a Fellow

·         Participation in 2 healthcare-related and 2 community/civic activities

·         Pass the Board of Governors Examination in Healthcare Management

Motivation is often as simple as taking the first step. The first step is to submit an application. You do not have to meet all of the above requirements to be eligible in submitting an application; however, you must apply in order to take the Board of Governors Exam.  

Application Eligibility Requirements

·         Master’s or other post baccalaureate degree (submit copy of degree)

·         Current healthcare management position and atleast 2 years of healthcare management experience (submit organizational chart, job description, and resume)

·         3 references

·         $250 application fee (application is valid for 3 years)

You are challenged to attain this prestigious designation and support the mission of the ACHE.   

Source:  www.ache.org  

Fall 2013 Education Calendar of Events

Educational and credentialling opportunities.

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Online Seminar:    Exceptional Leadership

 

9/4 – 10/16

Online Seminar: Superior Productivity

 

9/11 – 10/23

Savannah Cluster

Savannah, GA

 

 9/16 - 19

Online Seminar: A Review of Health Law

 

 9/18 - 10/30

San Diego Cluster

San Diego, CA

 

9/23 - 26

 

 

Online Seminar: Strategic Planning that Works

 

10/2 – 11/13

Canadian Program

10/7 – 10/8

Online Seminar: Physician Alignment

10/9 – 11/20

 

Philadelphia Cluster

 

10/14 – 10/17

 

Online Seminar:

Management Mistakes

 

10/23 – 12/4

 

Webinar:  Communicating in a Crisis

 

10/30

 

 

Leadership Development Program

11/4 – 11/6

 

San Antonio Cluster

 

11/4 – 11/7

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
FUTURE EVENTS:

Orlando Cluster

12/16 – 12/17

 

Congress on Health Care Leadership

 

     

3/24-27, 2014

 

 

 

 

 

 




































 

Fall 2013 Financial Report

Steve Robertson, FACHE

The financial picture for our chapter continues to improve through generous sponsorships.

The financial picture for our chapter continues to improve through generous sponsorships.  For the year to date, we have received $27,000 in sponsorships. Expenses for the year have totaled $1,929, leaving our chapter with a combined balance of $48,180.  That is the best financial health ever achieved since our founding, and it gives us more opportunities to fund more services for our members. 

 

Membership: New Fellows, Members, and Recertified Fellows

Art Gladstone, FACHE

The Hawai'i-Pacific Chapter would like to recognize and congratulate all new Fellows, recertified Fellows, and new members. 

The Hawaii-Pacific Chapter would like to recognize and congratulate our new Fellows:

June

Christi L. Keliipio, FACHE, Honolulu

August

Capt Scott D. Cook, FACHE, Honolulu

CDR Robert C. Rawleigh, FACHE, Kaneohe

Congratulations to the following members who recently passed the Board of Governors Exam:

June

Capt Scott D. Cook, Honolulu

July

Gidget Ruscetta, Honolulu

The Hawaii-Pacific Chapter would like to recognize our Recertified Fellows:

June

Lance K. Segawa, FACHE, Kaneohe

Martha B. Smith, FACHE, Honolulu

July

CDR Jody A Dreyer, PharmD, FACHE, Honolulu 

Maj. Raynold E. Vincent Jr., FACHE, Honolulu

August

CAPT Caroline V. DeLizo, FACHE, Mililani

Kathryn A. Raethel, FACHE, Kailua

A warm welcome to our new chapter members:

July

Yun-Hua Fan, Honolulu

LTJG Christine B. Medina, Asan

CPT Christopher D. Phillips, Honolulu

August

PO3 Richard O. Isiorho, Tamuning

MAJ Jennifer Rodriguez, Honolulu

_________________________________________________________

Maui Membership Event:

A membership event is being planned for THIS MONTH in Maui.  Stay tuned for details. 

_________________________________________________________ 

 

National News - Fall 2013

The theme of this quarter's national news is educational opportunity, beginning with the 2014 Congress on Healthcare Leadership. 

Save the Date for the 2014 Congress on Healthcare Leadership

ACHE’s Congress on Healthcare Leadership brings you the best in professional development, exceptional opportunities to network with and learn from peers, and the latest information to enhance your career and address your organization’s challenges in innovative ways. The 2014 Congress on Healthcare Leadership, “Where Knowledge, Ideas and Solutions Connect,” will be held March 24–27 at the Hyatt Regency Chicago.

Nearly 4,000 healthcare leaders attended the 2013 Congress on Healthcare Leadership. Join us in 2014 and be part of the dynamic, energizing event that draws the top healthcare leaders from across the nation and around the world.

This premier healthcare leadership event provides:

  • Education on current and emerging issues
  • More than 140 sessions of practical learning from healthcare’s top leaders
  • Opportunities to connect with your peers
  • Career-enhancement workshops

The opening date for Congress 2014 registration and to reserve hotel accommodations is November 13, 2013.

Access Complimentary Resources for the Board of Governors Exam

For Members starting on the journey to attain board certification and the FACHE® credential, ACHE offers complimentary resources to help them succeed so they can be formally recognized for their competency, professionalism, ethical decision making and commitment to lifelong learning. These resources, which include the Exam Online Community, the Board of Governors Examination in Healthcare Management Reference Manual and quarterly Advancement Information webinars, are designed to be supplements to other available Board of Governors Exam study resources, such as the Board of Governors Review Course and Online Tutorial.

  • The Exam Online Community is an interactive platform to learn and glean study tips from other Members taking the Exam. The Community was recently redesigned, and its new look and streamlined navigation features are intended to enhance the member experience in utilizing this study tool. Participants can discuss Exam topics with experts and have the option to participate in study groups. Interested Members may join the Exam Online Community at bogcommunity.ache.org.
  • The Reference Manual, found at ache.org/FACHE, includes a practice 230-question exam and answer key, a list of recommended readings, test-taker comments and study tips.
  • Fellow Advancement Information webinars provide a general overview of the advancement to Fellow process, including information about the Board of Governors Exam, and allow participants to ask questions about the advancement process. An upcoming session is scheduled for Dec. 12. Register online at ache.org/FACHE.

Connect With Other U.S. Hospitals Engaged in a Foreign Hospital Partnership

Created as the result of a joint study by ACHE and the American Hospital Association, the Directory of U.S. Hospital Partnerships With Foreign Hospitals is composed of U.S. hospitals nationwide with a foreign hospital partnership. The purpose is to provide a key resource for U.S. hospitals seeking to initiate partnerships with foreign hospitals; hospitals listed in the directory have agreed to be contacted by those seeking more information about their partnership. The complimentary directory can be viewed on the homepage of ache.org under the Resources section. Hospitals that have a foreign partnership and are not currently listed in the directory are encouraged to submit their partnership information on the page to be considered for inclusion.

Take Your Favorite ACHE Publications With You

All three of ACHE’s publications—Frontiers of Health Services Management, Healthcare Executive magazine and the Journal of Healthcare Management—are available through the ACHE Publications App. An added benefit for members and subscribers only, the app does not replace the print editions. It provides an enhanced experience for readers by delivering interactive digital versions of each ACHE publication. The app can be downloaded at no charge from the App Store and also accessed as a mobile Web app through any browser. For more information, visit ache.org/DigitalPublications

Apply for a Tuition Waiver

To reduce the barriers to ACHE educational programming for ACHE members experiencing economic hardship, ACHE has established the Tuition Waiver Assistance Program.

ACHE makes available a limited number of tuition waivers to ACHE Members and Fellows whose organizations lack the resources to fund their tuition for education programs. Members and Fellows in career transition are also encouraged to apply. Tuition waivers are based on financial need and are available for the following ACHE education programs:

  • Congress on Healthcare Leadership
  • Cluster Seminars
  • Self-Study Programs
  • Online Education Programs
  • Online Tutorial (Board of Governors Exam preparation)
  • ACHE Board of Governors Exam Review Course

All requests are due no less than eight weeks before the program date, except for ACHE self-study courses; see quarterly application deadlines on the FAQ page of the tuition waiver application. Incomplete applications and applications received after the deadline will not be considered. Recipients will be notified of the waiver review panel's decision not less than six weeks before the program date. For ACHE self-study courses, applicants will be notified three weeks after the quarterly application deadline.

If you have questions about the program, please contact Teri Somrak, associate director, Division of Professional Development, at (312) 424-9354 or tsomrak@ache.org. For more information, visit ache.org/TuitionWaiver

Finding the “Motive” in Motivation

—Adapted from “Finding the “Motive” in Motivation” by Julie Winkle Giulioni, wwwsmartblogs.com

For decades, management science has concerned itself with researching and developing sophisticated systems for understanding and unleashing employee motivation.

For decades, management science has concerned itself with researching and developing sophisticated systems for understanding and unleashing employee motivation.  Organizations have experimented with countless combinations of possible solutions to arrive at that magical motivational mix, including:

  • Compensation, bonuses and different takes on doling out financial rewards to inspire employees
  • Recognition in a variety of flavors, including verbal reinforcement, physical tokens and exotic trips
  • Team structures that support relationships and greater autonomy
  • Enticing work spaces
  • Flexible schedules and remote working opportunities

Is it possible that we’ve over-engineered a complex solution to a simple problem?  Is it possible that it’s a lot more organic and more altruistic than all of this?  Is it possible that motivation can be enhanced and even optimized simply by helping others connect their work with the value it brings to others?  Recent research suggests an emphatic “yes.”

The Altruistic Angle

Adam Grant, the Wharton professor and author of Give and Take:  A Revolutionary Approach to Success, offers considerable evidence that making the connection between work and the value it brings to others activates motivation.

In his scholarship call-center experiment, time on the phone increased by 142 percent  and revenues grew by 171 percent to 400 percent after the callers met those benefiting from the scholarships for which they were raising funds.  In another study, Grant determined that positioning healthcare provider hand-washing in terms of benefits to the patient (versus benefits to the provider) triggered a 33 percent increase in the volume of product used and a 10 percent increase in compliance.

Mine the Motive

These studies suggest that as humans we may be intrinsically motivated to serve and bring value to others.  If that’s the case, then it behooves leaders to explore four strategies that may tap into this altruism and activate a service/value/motivation loop.

1.      Make it personal.  Let employees see, hear and experience the customer directly.  If the work cannot be structured for routine customer contact, then engineer regular human touch points.  Invite a customer to attend meetings.  Arrange for field trips to customer sites.  Schedule a ride-along with key customer contacts.  Survey data and feedback forms are interesting; but they don’t replace human contact for tapping deep human emotions and connections.

2.      Offer a value menu.  Develop and regularly share targeted messaging that connects work with the value it delivers.  In busy day-to-day work, it’s easy for employees to forget the deeper meaning and contributions associated with the tasks performed.  Leaders must remind them and keep it front-of-mind in a variety of ways including living mission statements, decision-criteria that are customer-focused, and performance feedback and recognition that relate directly to customer value.

3.      Connect the dots.  Policies, processes and changes (all of which tend to meet employee resistance) are more palatable when employees understand how the customer and others benefit.  Vet rules, guidelines, ideas and approaches by rigorously considering the value they deliver.  This provides a structural means for systemically tapping into employees’ internal motivation.

4.      Encourage back-patting.  To raise awareness (and the motivation it triggers) routinely ask employees how they are helping the customer and each other. Who did you help today?  What’s the best thing you’ve done for our customers today?  What’s the biggest difference you’ve made to a colleague or his/her work?  Before long, employees will have internalized the discipline of connecting their performance to its value to others … and they’ll be volunteering this information.

Altruism and service to others might be the most powerful (and under-leveraged) source of internal motivation within employees.  Leaders who are willing to consider and explore this possibility will bring greater humanity to the workplace, unleash potential and performance, and in the process experience a more profound and satisfying connection to their own work.  In this way, they’ll help themselves and those around them find the motive behind their motivation.

 


 

 

Rethink Your Meeting Structure

—Adapted from “A Simple Rule to Eliminate Useless Meetings,” Jeff Weiner, www.linkedin.com

At LinkedIn, presentations during meetings are a thing of the past. CEO Jeff Weiner says that because they have eliminated them during meetings, they focus on valuable discourse instead.

At LinkedIn, presentations during meetings are a thing of the past.  CEO Jeff Weiner says that because they have eliminated them during meetings, they focus on valuable discourse instead.  Follow their lead with this process:

  • Send presentation materials prior to meeting.  Any slides or data that people planned to share during a meeting are sent to participants at least 24 hours prior to the meeting.  Participants are expected to study the content before joining the session.  Tell employees to put the same effort into preparing the materials that they would if they were presenting in front of the group.  When materials are well-prepared, it usually isn’t necessary to spend time clarifying information.

  • Allow time to review the materials.  At the beginning of LinkedIn meetings, everyone is provided with five to 10 minutes to read the materials.  For those who haven’t read the contents, they can get up to speed.  For those who have read everything, they have time to refresh their memories.

  • Open the floor for discussion.  Rather than having someone present the materials, focus on talking, digging deeper into the data, sharing insights and engaging in meaningful debate.

 

 

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