Hawaii - Pacific Chapter of ACHE

Summer 2015 Issue

Message from your ACHE Regent, Summer 2015

Jen Chahanovich, FACHE

Aloha – I am honored and excited to start my term as Regent for the Hawai‘i/Pacific region.


Aloha – I am honored and excited to start my term as Regent for the Hawai‘i/Pacific region. I have been involved in the Chapter in various roles over the past 10 years to include Chapter President and have served on many committees.  I have gotten to know many of the Chapter members over the years and I am looking forward to meeting all the new members. Thank you for the opportunity to serve as your Regent for the next three years.

I would like to thank Coral Andrews for serving the past three years as our Regent. She did an outstanding job serving our Chapter. Mahalo for your leadership, Coral!


I attended the American College of Healthcare Executives (ACHE) Congress last March – the ACHE 2015 Overview video was showcased for the first time. The video provides an overview of the ACHE mission, values, programs, products and services. You can view the video on line at ACHE.org – I highly recommend this short video. If you were unable to attend Congress, ACHE does offer many other educational opportunities throughout the country in the form of clusters as well as self-study opportunities. I would also like to encourage our members to participate in the Chapter events for networking as well as for educational credits.
 
For 2015, I have established a Regent Advisory Council (RAC) to help guide areas of focus to include education, diversity, and Chapter growth. The RAC members are:


•         Kenneth D. Graham, FACHE
          CEO of North Hawaii Community Hospital
•         Jay E. Kreuzer, FACHE
          CEO of Kona Community Hospital
•         Martha Smith, FACHE
          CEO of Kapiolani Medical Center for Women & Children
•         Steve Robertson, FACHE
          EVP & CIO for Hawaii Pacific Health


Please do not hesitate to contact me with any questions or concerns – I look forward to seeing everyone at our next Chapter event on July 13 at the Prince Hotel.

 

Jen Chahanovich, FACHE
808-524-6644   Cell

Message from the Chapter President

Gidget Ruscetta, BSN, MBA, FACHE

Summer is here and we are half way through the year. 

Aloha Members,

 

Summer is here and we are half way through the year. We had a great turn out on June 2 at our chapter  mix and mingle. The board enjoyed meeting with prospective, new, and current members.  I would like to extend a big mahalo to Brigadier General Patrick Sargent who shared his perspective on “How ACHE Will Help You Become a Senior Leader and Better Health Care Administrator.”

 

Your board has been busy at work getting ready for the Annual Breakfast on July 13. We hope to see you in attendance as Chris Candio, President and Chief Executive Officer of St. Luke's Hospital and ACHE Immediate Past Chairman will be presenting, “Leading Through an Evolving Healthcare Landscape: ACHE Update.” There are a few updates I would like to share in support of our three Strategic Goals for 2015 that will ensure our chapters success into 2016 and beyond:

  • Our Chapter membership is up by 10% as of the end of 2nd week of June.
  • We have had 6 members pass the Board of Governors Exam as of the end of May.
  • Our sponsorship committee has secured sponsorships exceeding our 2015 goal.
  • Our Education Committee is planning for a 12 credit face-to-face educational session on October 8th and 9th to be held at the Queen's Conference Center.

Please watch your email, read your newsletter and follow our website postings for Summer and Fall Educational Events. Thank you and we look forward to your continued engagement with the Hawai‘i Pacific Chapter- ACHE.

 

As always, please let us know what we can do to make your experience in ACHE more beneficial, we are here to serve you!

 

Mahalo,

 

Gidget

 

Guam Local Program Council

Lieutenant Joseph M. Fromknecht, USN

The Guam Local Program Council continues to make strides with the ACHE program in providing membership, networking, and educational and leadership development opportunities for healthcare professionals in Guam.

On July 13 at 7:00 AM the Guam Chapter, in coordination with the Hawaii-Pacific Chapter will be hosting a video teleconference with Christine M. Candio, President and Chief Executive Officer of St. Luke's Hospital and ACHE Immediate Past Chairman at FHP.  The presentation is: "Leading Through an Evolving Healthcare Landscape: ACHE Update." For us in Guam this will be a great time to come out and show our support for ACHE and what it means to us on the island and also discuss the hardship about earning ACHE credit for face-to-face events. An email will be coming out soon with contact information to RSVP and specifics on the location. 

 

We are also hoping that in the near future we will be able to offer a tour of the Naval Hospital and have a talk about earning your Fellowship. One of our goals also on July 13 will be to take a group photo. We hope to see you all there!

 

Should you have any questions, please don't hesitate to contact me at: Joseph.M.Fromknecht.mil@mail.mil.

 

Joseph M. Fromknecht, LT, UN

Guam Chapter President

 

 

Recent Chapter Events

Kelly Wheeler
The Hawaii Pacific Chapter of ACHE held a meet and greet on 2 June 2015 at the First Insurance building in downtown Honolulu.  

Hawaii-Pacific Chapter of ACHE Meet & Greet

The Hawaii Pacific Chapter of ACHE held a meet and greet event on June 2, 2015 at the First Insurance building in downtown Honolulu.  Of the approximately 30 members and guests present, there were many familiar faces but also a number of new faces to welcome. Attendance at Meet & Greet events is not only beneficial for general networking, learning what volunteer opportunities exist and how each member can contribute to the organization, but also the benefits and opportunities available to each ACHE member.

Special guest speaker at the Meet & Greet was Brigadier General Patrick Sargent, the Commanding General of the Army Pacific Regional Medical Command. His presentation was entitled "How ACHE Can Help You Become a Senior Leader and Better Healthcare Administrator." He began his conversation on how ACHE has benefited him in his various leadership roles within the Army Medical Command. As he progressed in his career, what he learned as a member and fellow of ACHE provided him a framework by which to ask challenging questions to both staff of the organizations he has led and to other leaders with whom he has worked. ACHE provides opportunities to foster the relationships that make the entirety of the U.S. health care system better. He encouraged those present to capitalize on the resources that are available, including such tools as the ACHE leadership assessment. Finally, he challenged each member present to be engaged in the organization and look at the groups and committees where they might fit.



Left to Right:  Kapiolani Women's and Children's Medical Center CEO, Martha Smith
and Gidget Ruscetta, VP Hospital Operations.



Left to Right:  Guest Speaker, Commanding General, US Army Pacific Regional Medical Command, Brigadier General Patrick Sargent and Hawaii Pacific Health CEO, Ray Vara


Please keep on the lookout for more networking opportunities in the future. We are planning a New Member meet and greet event for August 27. Stay tuned for details! 

News from the Education Committee

MAJ Clint Cobb

Educational opportunities are local and national and include online webinar and seminar options.

Education Committee Updates 

As the new chair of the Education Committee, we welcome new members to the education committee, which include: Dr. Elisa Hagen, Mr. Hilario Delgado, CPT Jeremiah Jones, CPT John Wolf, and Mrs. Leann Floom. Many of these individuals have been instrumental in the successful coordination of the upcoming annual breakfast. I look forward to working with them on other upcoming events. We extend a warm welcome and invitation to other Chapter members who are interested in supporting the Education Team!


Pictured Left to Right:  MAJ Clint Cobb, incoming Hawaii Pacific Chapter of ACHE
Education Committee Chair with fellow Army ACHE members.


Upcoming Hawaii Pacific Chapter of ACHE Dates and Events

12 Jul 15 - VTC with ACHE in Guam, 1100-1200 HST.  Ms. Christine Candio will conduct a VTC with colleagues in Guam. 

13 Jul 15 - ACHE Breakfast at Hawaiian Prince Hotel, 0700-0800 HST.  Ms. Christine M. Candio, RN, FACHE, President & Chief Executive Officer at St. Luke's Hospital/ MO (ACHE Immediate Past Chairman, 2015 - 2016) will present "Leading Through an Evolving Healthcare Landscape: ACHE Update" to attendees. Sign in/seating will begin 0630 HST. ACHE members will receive 1.0 Qualified education credits. 


Save the Dates
8-9 Oct 15 -  Two-day on-site location training worth 12 Face to Face credits. Maximum capacity will be 40 persons. 
 

5-6 Nov 15 - American Organization of Nurse Executives (AONE) Co-Sponsored event. Will be qualified education credit for members of AONE and ACHE. 


Other Educational Opportunities

Keep in mind the many diverse ways to maintain credentialing requirements and sharpen leadership skills:

  • ACHE Clusters are being held in Seattle, Alaska, and San Diego during this quarter.  Please see more information at www.ache.org.
  • Webinars and Online Seminars are available for earning ACHE Qualified education credits.  
  • If you are interested in obtaining Fellow status, the next Board of Governors Exam Review Course is 28-30 Oct 15 in Atlanta.  

Membership: New Fellows, Members, and Recertified Fellows

Art Gladstone, FACHE

Our efforts in recruiting and providing educational programs toward credentialling are making a difference.  We had great membership and fellowship growth in our first quarter of 2015 and I am happy to announce that we are continuing this trend through our second quarter.  

Our efforts in recruiting and providing educational programs toward credentialing are making a difference. We had great membership and fellowship growth in our first quarter of 2015 and I am happy to announce that we are continuing this trend through our second quarter. 

From April through June, the Hawai'i Pacific Chapter has had 16 new members and 5 new Fellows. I would like to recognize our new Fellows and members:

CONGRATULATIONS TO OUR NEW FELLOWS!


April
       Travis Clegg, FACHE, Kailua


May
       Cheryl Kozai, RN, FACHE, Aiea
       MAJ Serena Mukai, FACHE, Honolulu
       Capt Angel L. Vargas Jr., FACHE, Honolulu

June
        Richard Giardina, FACHE, Honolulu

 

CONGRATULATIONS TO A MEMBER WHO RECENTLY PASSED THE BOARD OF GOVERNORS EXAM!


June
       Richard Giardina, Honolulu

 

CONGRATULATIONS TO OUR NEW MEMBERS!


April
       Cynthia Gaddy, Kaneohe
       Gerard F. Livaudais, MD, Honolulu
       Jeff Nye, Kailua
       Karen Uyeda, Honolulu


May
       Anita R. Hamilton, Waipahu
       MSG Regina L. Lambert, Honolulu
       Dara Legacy, Kailua-Kona
       Patricia North, RN, Mililani
       Jamie Satterfield, Honolulu

 

June
       Joshua R. Carpenter, Honolulu
       Lt Col Sarah E. Cuciti, Honolulu
       Michael Hee, Honolulu
       Jessica Onaga, Aiea
       Eunice Park, Honolulu
       Judy K. Suzuki, Honolulu
       Nona Tamanaha, Honolulu 


 

CONGRATULATIONS TO OUR RE-CERTIFIED FELLOWS!


April
       MAJ Tracie C. Allen, FACHE, Honolulu
       Philip Kahue, FACHE, Honolulu 


 

Whether it is spreading the word or encouraging individuals to take the next step in their career, I want to thank you for your continuing support.

 

Art

Summer 2015 Calendar of Events

Kelly Hardee-Wheeler

The Summer 2015 Calendar of Events for ACHE, Hawaii Chapter.

July 2015

July    
Su M Tu W Th F Sa 07/04/15 (Sat) Independence day Holiday
      1 2 3 4 07/12/15 (Sun) Guam VTC 0700-0800ChST (1100-1200HST) Chapter Education
5 6 7 8 9 10 11 07/13/15 (Mon) Hawaii Pacific ACHE Breakfast 0700-0800HST Chapter Education
12 13 14 15 16 17 18
19 20 21 22 23 24 25
26 27 28 29 30 31  
             

August 2015

August    
Su M Tu W Th F Sa 08/21/15 (Fri) Labor Day Holiday
            1 08/27/15 (Thu) New Member Breakfast Chapter Event
2 3 4 5 6 7 8
9 10 11 12 13 14 15
16 17 18 19 20 21 22
23 24 25 26 27 28 29
30 31          

September 2015

September    
Su M Tu W Th F Sa 09/07/15 (Mon) Labor Day Holiday
    1 2 3 4 5
6 7 8 9 10 11 12
13 14 15 16 17 18 19
20 21 22 23 24 25 26
27 28 29 30      
             

October 2015

October    
Su M Tu W Th F Sa 10/08/15 (Thu) Hawaii ACHE On Location  Chapter Education
        1 2 3 10/09/15 (Fri) Hawaii ACHE On Location  Chapter Education
4 5 6 7 8 9 10 10/12/15 (Mon) Columbus Day Holiday
11 12 13 14 15 16 17 10/24/15 (Sat) United Nations Day Holiday
18 19 20 21 22 23 24 10/31/15 (Sat) Halloween Holiday
25 26 27 28 29 30 31
             

Summer 2015 Education Calendar

Kelly Hardee-Wheeler

Summer 2015 Education Calendar. Take advantage of numerous educational opportunities!

EVENTS THIS QUARTER:

Chapter education events, webinars, and cluster events! Use this calendar to plan out your educational and credentialing opportunities.  Cluster events are highlighted in blue and chapter education events in red.  

Click on events for more details.

July 2015 July       
Su  M  Tu  W  Th  F  Sa  07/04/15 (Sat)  Independence day  Holiday 
         1 2 3 4 07/12/15 (Sun)  Guam VTC 1100-1200HST  Chapter Education 
5 6 7 8 9 10 11 07/13/15 (Mon)  Annual Breakfast 0700-0800HST  Chapter Education 
12 13 14 15 16 17 18 07/13/15 (Mon)  Seattle Cluster (4 Day)  ACHE Education 
19 20 21 22 23 24 25 07/14/15 (Tue)  Seattle Cluster (4 Day)  ACHE Education 
26 27 28 29 30 31    07/15/15 (Wed)  Seattle Cluster (4 Day)  ACHE Education 
                     07/16/15 (Thu)  Seattle Cluster (4 Day)  ACHE Education 
07/22/15 (Wed)  Using Cost and Outcome Data to Alter Physician Practice Patterns (Webinar)  ACHE Education 
August 2015 August       
Su  M  Tu  W  Th  F  Sa  08/03/15 (Mon)  New York Cluster (4 Day)  ACHE Education 
                  1 08/04/15 (Tue)  New York Cluster (4 Day)  ACHE Education 
2 3 4 5 6 7 8 08/05/15 (Wed)  New York Cluster (4 Day)  ACHE Education 
9 10 11 12 13 14 15 08/06/15 (Thu)  New York Cluster (4 Day)  ACHE Education 
16 17 18 19 20 21 22 08/10/15 (Mon)  Alaska Cluster (4 Day)  ACHE Education 
23 24 25 26 27 28 29 08/11/15 (Tue)  Alaska Cluster (4 Day)  ACHE Education 
30 31                08/12/15 (Wed)  Alaska Cluster (4 Day)  ACHE Education 
08/13/15 (Thu)  Alaska Cluster (4 Day)  ACHE Education 
08/21/15 (Fri)  Hawaii Statehood Day  Holiday 
September 2015 September       
Su  M  Tu  W  Th  F  Sa  09/07/15 (Mon)  Labor Day  Holiday 
      1 2 3 4 5 09/28/15 (Mon)  San Diego Cluster (4 Day)  ACHE Education 
6 7 8 9 10 11 12 09/29/15 (Tue)  San Diego Cluster (4 Day)  ACHE Education 
13 14 15 16 17 18 19 09/30/15 (Wed)  San Diego Cluster (4 Day)  ACHE Education 
20 21 22 23 24 25 26 10/01/15 (Thu)  San Diego Cluster (4 Day)  ACHE Education 
27 28 29 30         
                    
October 2015 October               
Su  M  Tu  W  Th  F  Sa  10/08/15 (Thu)  Hawaii ACHE On Location  Chapter Education 
            1 2 3 10/09/15 (Fri)  Hawaii ACHE On Location  Chapter Education 
4 5 6 7 8 9 10 10/12/15 (Mon)  Columbus Day  Holiday 
11 12 13 14 15 16 17 10/19/15 (Mon)  Atlanta Cluster (4 Day)  ACHE Education 
18 19 20 21 22 23 24 10/20/15 (Tue)  Atlanta Cluster (4 Day)  ACHE Education 
25 26 27 28 29 30 31 10/21/15 (Wed)  Atlanta Cluster (4 Day)  ACHE Education 
                     10/22/15 (Thu)  Atlanta Cluster (4 Day)  ACHE Education 
10/24/15 (Sat)  United Nations Day  Holiday 

Summer 2015 Financial Report

Selma Yamamoto

The financial performance remains strong as we end our second quarter of 2015.

 

The financial performance remains strong as we end our second quarter of 2015. The Hawaii Pacific Chapter has a current balance of $28,209. The Guam account has a balance of $374.00.

 

ACHE Diversity Internship Available

Richard Giardina, RN, MPH, CIC, FACHE

The three-month internship program will provide an opportunity for the intern to rotate through all major ACHE divisions, including Communications and Marketing, Executive Office, Finance & Administration, Health Administration Press, Management Information Systems, Member Services, Professional Development and Regional Services.

American College of Healthcare Executives Diversity Internship
A program to complement graduate studies in healthcare or association management

The American College of Healthcare Executives Diversity Internship was established in 1991 to attract diverse students into the fields of healthcare and professional society management and to further their postgraduate education.

Internship Purpose
The ACHE Diversity Internship has three primary purposes:

•To provide exposure to a broad range of association management issues and one-on-one interaction with senior-level executives.
•To involve the intern in the execution of a variety of administrative tasks in preparation for the future management of similar tasks.
•To enhance the individual's decision-making and problem-solving skills.

Internship Program
The three-month internship program will provide an opportunity for the intern to rotate through all major ACHE divisions, including Communications and Marketing, Executive Office, Finance & Administration, Health Administration Press, Management Information Systems, Member Services, Professional Development and Regional Services. The internship program's content will be developed around organizational needs and the intern's special interests. There will be a limited opportunity to attend healthcare management meetings and conferences. ACHE President and Chief Executive Officer Deborah J. Bowen, FACHE, CAE, and Executive Vice President and Chief Operating Officer Elizabeth A. Summy, CAE, will serve as co-preceptors for the internship program. In addition, the intern will participate in the Institute for Diversity in Health Management's Summer Enrichment Program, which will provide added exposure to the healthcare management field. A final project will be required as part of this program.

Eligible Candidates
You are eligible to apply for the ACHE Diversity Internship if you meet the following criterion:

•You have successfully completed one year of graduate studies and are currently enrolled in a healthcare or association management program at a university that is accredited by the regional accrediting association in the United States approved by the U.S. Department of Education or that holds membership in the Association of Universities and Colleges of Canada.

How to Apply
The ACHE Diversity Internship is offered annually. Applications must include:
•A short statement of interest (maximum 500 words)
•A current curriculum vitae
•An official undergraduate transcript
•A letter of recommendation from the applicant's university program director that attests to the applicant's acceptable academic standing
•A short essay describing how the applicant will contribute to and promote diversity in the healthcare management field


Human Resources
American College of Healthcare Executives
1 N. Franklin St., Ste. 1700
Chicago, IL 60606-3529
(312) 424-9341
hr-intern-fellow@ache.org

ACHE is an equal opportunity employer.

MERS: An Emerging Pathogen?

Richard Giardina RN, MPH, CIC, FACHE

MERS may seem like a new pathogen; however, basic infection control  practices have that covered.

Middle East Respiratory Syndrome (MERS) is a viral respiratory illness that is new to humans. It was first reported in Saudi Arabia in 2012 and has since spread to several other countries, including the United States. Most people infected with MERS-CoV developed severe acute respiratory illness, including fever, cough, and shortness of breath. Many of them have died.

As of June 19, 2015, 24 people have died in South Korea, and more than 6,700 are isolated at homes and medical facilities as officials continue their efforts to put the MERS outbreak under control. More than 160 people have been diagnosed with MERS nearly a month after the outbreak originated from a 68-year-old man who had traveled to the Middle East, according to Seoul's Health Ministry.

Doctors of the renowned hospital, the Samsung Medical Center in Seoul, were the first to confirm the disease, known as MERS, in another patient a week earlier but failed to make the connection between the two cases. Investigators now say the misdiagnosed patient, awaiting a vacant bed in a general ward upstairs, wheezed and expectorated in common areas with no oversight, turning into a MERS "superspreader."

The mistakes by the Samsung Medical Center are now the focus of much that has gone wrong to escalate the MERS crisis in South Korea, the worst outbreak beyond Saudi Arabia, where the disease first appeared in 2012. As of June 19, 2015, nearly half of all 165 confirmed MERS cases in South Korea have been traced to Samsung, historically regarded as the nation’s best hospital.

At Samsung, the system began faltering when the 35-year-old man, whom investigators called Patient No. 14, arrived at its emergency room on May 27, a week after Samsung discovered the first case. "What pains us the most is our failure to contain Patient No. 14 at the Samsung hospital," said Kwon Deok-Cheol, a senior official at the government’s MERS response headquarters1.

Our challenge is to ensure we have adopted CDC best practice for early identification and containment of infectious persons; be it MERS, influenza, or any respiratory virus. To prevent the transmission of all respiratory infections in healthcare settings, including MERS, the following infection control measures should be implemented at the first point of contact with a potentially infected person. The CDC calls this ‘Respiratory Hygiene/Cough Etiquette’. Your Infection Control team is already well aware of this best practice; however, it depends on consistent use for every suspected patient, and therefore may require some monitoring of staff practice.

Respiratory Hygiene/Cough Etiquette relies on these basic principles2:

1. Visual Alerts

Post visual alerts (in appropriate languages) at the entrance to outpatient facilities (e.g., emergency departments, physician offices, outpatient clinics) instructing patients and persons who accompany them (e.g., family, friends) to inform healthcare personnel of symptoms of a respiratory infection when they first register for care and to practice Respiratory Hygiene/Cough Etiquette.

2. Respiratory Hygiene/Cough Etiquette

The following measures to contain respiratory secretions are recommended for all individuals with signs and symptoms of a respiratory infection.

  • Cover your mouth and nose with a tissue when coughing or sneezing;
  • Use the nearest waste receptacle to dispose of the tissue after use;
  • Perform hand hygiene (e.g., hand washing with non-antimicrobial soap and water, alcohol-based hand rub, or antiseptic hand wash) after having contact with respiratory secretions and contaminated objects/materials.
  • Provide tissues and no-touch receptacles for used tissue disposal.
  • Provide conveniently located dispensers of alcohol-based hand rub; where sinks are available, ensure that supplies for hand washing (i.e., soap, disposable towels) are consistently available.

3. Masking and Separation of Persons with Respiratory Symptoms

  • Offer masks to persons who are coughing. Either procedure masks (i.e.,with ear loops) or surgical masks (i.e.,with ties) may be used to contain respiratory secretions (respirators such as N-95 or above are not necessary for this purpose).
  • When space and chair availability permit, encourage coughing persons to sit at least three feet away from others in common waiting areas. Some facilities may find it logistically easier to institute this recommendation year-round.

MERS may appear to be a new emerging pathogen with new challenges; however, basic infection control practices such as Respiratory Hygiene/Cough Etiquette accompanied by hand hygiene are the best interventions to control spread of any respiratory virus.

1, 2 www.cdc.gov, last accessed 6/22/15

National News - Summer 2015

Tamara Pappas

The Summer 2015 National News, from ACHE.org.

Apply for the Thomas C. Dolan Executive Diversity Program by July 2

The deadline to apply for the 2016 Thomas C. Dolan Executive Diversity Program is Thursday, July 2.

During this year-long program scholars will benefit from specialized curriculum opportunities addressing barriers in career attainment and developing executive presence, one-on-one interaction with a specially selected mentor and participation in formal leadership education and career assessments. Enhanced self-awareness, critical leadership skills and an expanded network of leaders will help prepare scholars to ascend to C-suite roles in hospitals, health systems and other healthcare organizations.

Visit http://ache.org/ExecutiveDiversity/for more information or to apply. Please direct any questions about the Thomas C. Dolan Executive Diversity Program to Terra L. Levin, FACHE, CAE, regional director, attlevin@ache.org or (312) 424-9329.

The Foundation of ACHE’s Fund for Innovation in Healthcare Leadership is accepting donations to the Thomas C. Dolan Executive Diversity Program. Gifts—no matter the amount—will help shape the future of healthcare leadership. Visit http://www.ache.org/abt_ache/Fund_4_Innovation.cfm to make a donation.

New Video Details ACHE’s Strategic Plan


A video revealed during ACHE’s annual Congress on Healthcare Leadership detailed ACHE’s 2015–2017 strategic plan. The organization adopted the plan to ensure its ongoing value in today’s rapidly changing healthcare environment. Based on input from members, chapter leaders and Regents, the ACHE Board of Governors created the plan to direct the organization’s focus during the next three to five years.

Watch the highlight video and read more about ACHE’s 2015–2017 Strategic Plan

Apply for Fellow Now Through June 30 and Save $200 on Exam Fee

ACHE is pleased to once again offer the Board of Governors Exam fee waiver promotion to ACHE Members who apply for the FACHE credential between March 1 and June 30. Members must submit their completed Fellow application and $250 application fee during the promotion period. Pending application approval, ACHE will waive the $200 Board of Governors Exam fee. All follow-up materials (i.e., references) must be submitted by Aug. 31 to receive the waiver. For more information on the promotion, go to http://www.ache.org/mbership/credentialing/credentialing.cfm

Exam Online Community Offers a Complimentary Interactive Learning Platform

Members preparing for the Board of Governors Examination can access the Exam Online Community as a complimentary and supplementary resource that can boost their confidence and help them succeed. The online community is an interactive platform to learn and glean study tips from other Members taking the Exam. Plus, there is the opportunity to discuss Exam topics with experts for a higher level of understanding and the option to participate in study groups. Interested Members can join the Exam Online Community at http://www.ache.org/mbership/credentialing/onlinecommunity/joinbog.cfm.

ACHE Launches New Social Media Accounts

ACHE has expanded its social media presence once again by relaunching its Facebook and Twitter pages. We will now share news about healthcare management and insight from our organization year-round, in addition to news related to the annual Congress on Healthcare Leadership. ACHE will post on topics relevant to healthcare leaders and share the organization’s content and resources for members and events happening within AChE.
Join ACHE’s more than 4,000 fans on Facebook by “liking” the American College of Healthcare Executives page. You can also follow ACHE on Twitter at our recently relaunched account, @ACHEConnect.

Healthcare Consultants and Physician Executives Forum Education Programs

The Physician Executives Forum and Healthcare Consultants Forum provides added value to physician executive and healthcare consultant members via tailored resources to meet these groups’ unique professional development needs. A one-day education program is a cornerstone benefit of both Forums that offers an affordable learning and networking opportunity. Dates and location for these programs are as follows:

Healthcare Consultants Forum Education Program
Sept. 11, 2015
Hyatt Regency O’Hare
Rosemont, Ill.
More details available at ache.org/HC Program

Physician Executives Forum Education Program
Oct. 10, 2015
Hyatt Regency Washington on Capitol Hill
Washington, D.C.
More details available at http://www.ache.org/PEForum

Tuition Waiver Assistance Program

To reduce the barriers to ACHE educational programming for Members experiencing economic hardship, ACHE has established the Tuition Waiver Assistance Program.
ACHE makes available a limited number of tuition waivers to Members and Fellows whose organizations lack the resources to fund their tuition for education programs. Those in career transition are also encouraged to apply. Tuition waivers are based on financial need and are available for the following ACHE education programs:

•    Congress on Healthcare Leadership
•    Cluster Seminars
•    Self-Study Programs
•    Online Education Programs
•    Online Tutorial (Board of Governors Exam preparation)
•    ACHE Board of Governors Exam Review Course

All requests are due no less than eight weeks before the program date, except for ACHE self-study courses; see quarterly application deadlines on the FAQ page of the tuition waiver application. Incomplete applications and those received after the deadline will not be considered. Recipients will be notified of the waiver review panel's decision no less than six weeks before the program date. For ACHE self-study courses, applicants will be notified three weeks after the quarterly application deadline.

If you have questions about the program, please contact Teri Somrak, associate director, Division of Professional Development, at (312) 424-9354 or tsomrak@ache.org. For more information, visit ache.org/Tuitionwaiver.

2015 Fund for Innovation in Healthcare Leadership Education Programs

The 2015 ethics program, “An Ethical-Basis Move from Volume to Value,” will be led by William Nelson, PhD, HFACHE, associate professor of community and family medicine, The Dartmouth Institute for Health Policy and Clinical Practice and the Department of Psychiatry at the Geisel School of Medicine at Dartmouth. Offered in conjunction with ACHE’s New York City Cluster on Aug. 7, this half-day session will explore effective, intentional and practical ways for healthcare leaders to strengthen their organization’s focus on making the best decision when moving from volume- to value-based care. A select panel of healthcare leaders including Theresa Edwards, FACHE, president, Sentara Leigh Hospital, Norfolk, Va.; Nicholas Wolter, MD, CEO, Billings (Mont.) Clinic; Deborah Zastocki, DNP, FACHE, president, Chilton Medical Center, Pompton Plains, N.J.; will react to Nelson’s remarks and share experiences and lessons learned duringchanges within their organizations. Full details are available at http://www.ache.org/Ethics.

The 2015 innovations program, “Thriving in Today’s Healthcare Marketplace: Preparing for Tomorrow’s Payer and Purchaser Expectations,” will be led by Andrew S. Cohen, senior vice president Kaufman, Hall & Associates, LLC. Cohen will share examples of new business models in today’s healthcare environment. A panel of healthcare leaders also will share their new models, challenges and various considerations they have made during transitions. This half-day program will be offered on Sept. 11 at the Hyatt Regency O’Hare in Rosemont, Ill. Full details will soon be available at http://www.ache.org/abt_ache/Fund_4_Innovation.cfm.

Both programs qualify for ACHE Face-to-Face Education credits.
These programs are funded in part by ACHE’s Fund for Innovation in Healthcare Leadership. Your contribution matters. For more information on the Fund for Innovation in Healthcare Leadership, and to donate today, visit http://www.ache.org/abt_ache/Fund_4_Innovation.cfm.

12 Things Successful Leaders Never Tolerate

Micah Ewing

Tolerance, for the most part, is an excellent trait. Accepting difference enriches both lives and organizations. However, there are some aspects of life that should never be tolerated, most importantly because they can tear down your success. Start by making the below list intolerable both for you and those around you.

Tolerance, for the most part, is an excellent trait. Accepting difference enriches both lives and organizations. However, there are some aspects of life that should never be tolerated, most importantly because they can tear down your success. Start by making the below list intolerable both for you and those around you.

1.    Dishonesty. Living honestly brings peace to you and others. Dishonesty places a false reality on your life and is an easy way to bring down success.

2.    Boredom. It tends to be the case that successful people are usually exploring something new. Life is too short to be inactive and remain in your comfort zone. Get out there and do something you’ve never done before.

3.    Mediocrity. Settling for less is a huge temptation, and one that is easy to take. What makes people stand out is their willingness to strive for more and make tough decisions that can lead to a life of greatness.

4.    Negativity. Every negative thought you have keeps you from being your best. If you hear yourself complaining either out loud or to yourself, find a way to shut it down and bring out the best in any situation.

5.    Toxicity. Whether at work or at home, a toxic environment can leave you feeling ill. If something doesn’t feel right, makes you tired or fills you with dread, either cut it loose or brainstorm ways to improve upon the situation.

6.    Disorganization. Clutter and disorder cause stress and affects your emotional and mental well-being. Get rid of what you don’t need and keep everything else where it belongs. Come up with an organizational system that works for you and stick to it.

7.    Unhealthiness. Unhealthy food, relationships, habit—unhealthy anything—affects every aspect of your life.  Remind yourself you deserve better and then give yourself better. Consciously make the decision that is healthiest for you.

8.    Regret. Regrets are a fact of life, but dwelling on them will only bring you down. Find peace with yourself that whatever happens happens. Learn from it, right whatever you can—and then leave it behind.

9.    Disrespect. Relationships are vital for success and respect is vital for relationships. Disrespect, no matter the form or who it may be directed toward, is one of the most destructive forces you can harbor. While cliché, it’s important to think of the Golden Rule: Treat others how you would want to be treated.

10.    Distrust. This can be bred through a succession of tiny compromises over time, so be mindful Focus on growing your own integrity and surround yourself with others who do the same.

11.    Anger. Anger is something none of us can avoid, and used positively, it can motivate you to action. But holding onto it is paralyzing and accomplishes nothing. Learn to direct anger toward problems, not people, and then work to get over the thing that made you angry in the first place.

12.    Control. There are some things you will never be able to control. Focus your energy on what you can and learn to let go of the rest.

—Adapted from “12 Things That Successful Leaders Never Tolerate,” by Lolly Daskal www.inc.com

Employee Engagement During Conference Calls

Tamara Pappas

To be successful in the workplace, it is imperative to be a strong listener.  Listening enables leaders to not only take in information objectively before analyzing the information and using it to make decisions, but also to show respect to the person speaking.  If the below habits sound familiar, work to eliminate them.

Conference calls are commonplace in many organizations across the world. However, they aren’t always popular among employees, who may sometimes work on other tasks instead of focusing on the conversation at hand. Below are guidelines to maximize time and productivity in setting up a call.

Allow for Limited Involvement

Be selective about those you invite—not every team member needs to be part of the call. Also, allow employees to leave the call early if they have pressing deadlines or are not needed for the remainder of the call.

Make Use of Video

Video calls can be more engaging than those held by phone. The ability to hold eye contact is a strong way to engage others. Participants can view each other’s reactions and body language and then respond accordingly. And with video, you will be able to monitor everything that is going on.

Train Employees in Technology

Whether you’re meeting via a video or phone conference, you need to make sure both you and your employees understand the technology being used so that they feel as comfortable in participating as possible. Doing so will eliminate disengagement and boredom caused by confusion and frustration.

Limit Telecommunication

Although setting up conference and video calls is simple and effective, it also is imperative to meet face to face with your employees. Limit these calls to issues that need the whole team’s input and those where a final decision can arise by the end of the call.

—Adapted from Communication Solutions April 2015 newsletter, www.communicationbriefings.com

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