Hawaii - Pacific Chapter of ACHE

Winter 2019 Vol. 4

Messages from Chapter Leadership

Message from the Regent

Hawaii-Pacific Regent, Gidget Ruscetta communicates ACHE's mission to advance healthcare leaders and the field of healthcare management excellence.  She highlights two recent networking and educational events that warrant national recognition.


Winter 2019

Aloha and Happy Holidays ACHE Members! Wishing you a safe and healthy holiday season as we ring in 2020.

This has been a special year, as we organized networking and educational events that warrant national recognition. The Hawai'i Pacific Chapter developed, planned and hosted its first "Leadership Bootcamp." The one-day bootcamp featured numerous opportunities to listen, learn and connect with other members. We hosted over 50 healthcare leaders, assembled from across Hawai'i - quite a feat. Our military services were very well represented, as were our healthcare facilities and systems throughout the Hawaiian Islands. However, the chapter expanded our reach even further by live-streaming to our colleagues in Guam, who actively participated through questions and live dialogue. Despite their clocks running a full 20 hours ahead of our own, our Guam participants joined the event at 4:00 a.m. Saturday morning. This display of commitment was truly AMAZING!!!

I would like to give a special "Thank you" to the speakers and moderators. They displayed inspiring commitment and dedication to lifelong learning, coaching and mentoring our leaders of today and tomorrow. Vice Admiral Raquel Bono, keynote speaker, shared many pearls we can all take back to our teams. I love her slogan: "UNCOMFORTABLE YET?" I hope it resonates with you as healthcare today is exciting, dynamic and changing at a rapid pace, which puts us all in a position to be uncomfortable regardless of our position.

Stay current on what's happening in healthcare by logging in regularly to ache.org. There you can explore tools & resources for taking the Board of Governors Exam or recertifying, read current/pertinent articles, etc...available to you as a leader.

Are you up for the challenge? I think you are!! Again, Happy Holidays!!!



Gidget Ruscetta, FACHE
Regent for Hawaii/Pacific
Pali Momi Medical Center/Hawaii Pacific Health

Message from the Chapter President

Darlena Chadwick, MSN, MBA, FACHE

Chapter President, Darlena Chadwick shares recent chapter events and invites members to anticipate amazing opportunities to come in 2020.

Aloha Chapter Members!

2019 continues to be a busy year with events that offer face to face credits and qualified education hours right here in Hawaii.

On October 25th, we held our inaugural Emerging Leaders Boot Camp at Pali Momi Medical Center. Thank you Gidget for hosting this event! We were honored to have Vice Admiral Raquel Bono as our keynote speaker, as well as to have other executive leaders from Hawaii’s healthcare organizations share their insights and leadership skills. The reviews were fantastic, and I would recommend this be an annual educational offering. Thank you for all the hard work and effort it took to plan and organize this successful event! I also was so pleased to see our Guam team in force at this event.
On November 14th and 15th, we offered the 2019 Leadership in Action Conference. It was held at the beautiful Kahala Hotel & Resort, in collaboration with the American Organization for Nursing Leadership, Hawaii (AONL), The Hawaii-Pacific Chapter of the American College of Healthcare Executives (ACHE) and the Hawaii State Center for Nursing. This was another well attended event with great speakers.  Some of the highlights included:
•    Leveraging EBP to Move Your Organization from Great to Excellent by Lynn Gallagher-Ford
•    Leading Change and Creating a Culture of EBP for Quality Improvement by Linda Quinn Everett
•    Inclusion Healthcare Leadership: Room in the Tent for All by Mary Beth Kingston
•    Becoming a Leader: A personal Story on Humanistic Leader Development by Diane Ball
•    Evolution of Health Care Leadership by Lt. Governor Josh Green   

As we come to the close of 2019, I would like to say thank you for granting me the privilege to serve as your chapter president. I look forward to continuing to support the ACHE Hawai’i-Pacific Chapter as past-president and seeing all the amazing opportunities that we can provide in the future. I wish Andrew Giles, the incoming president, the very best! Andrew has some great ideas to make our chapter even better. 
Wishing you all Safe & Happy Holidays.


Darlena Chadwick, MSN, MBA, FACHE
President, Hawai‘i-Pacific Chapter of ACHE
Queen's Health System
Office: (808) 691-4742   


Articles of Interest

New CMS Requirement for Advanced Imaging Orders: Appropriate Use Criteria (AUC)

Sally Belles, MBA-HCM, RDN, CDE

New!  CMS Requirement for appropriate use criteria (AUC) consultation goes into effect January 1, 2020.

Beginning January 1, 2020, the Protecting Access to Medicare Act (PAMA) of 2014 will require that providers ordering advanced diagnostic imaging exams consult Appropriate Use Criteria (AUC) through a qualified Clinical Decision Support Mechanism (qCDSM).  CMS approved qCDSMs are designed to be fully integrated into an existing EHR to help meet the new Medicare requirement when ordering advanced diagnostic imaging studies.  

AUC criteria are developed and endorsed by national professional medical specialty societies or other provider-led entities (PLEs), and are meant to guide ordering and furnishing professionals to make the most appropriate treatment decision for the patient given the specific clinical condition or indication.  
Throughout 2020, claims payments will not be impacted and no penalties will be incurred, i.e., claims will continue to be paid even when evidence of consultation of AUC is missing or entered incorrectly.  Starting January 1, 2021, full implementation of the CMS program will require evidence regarding the ordering provider's consultation using a qCDSM.  AUC consultation information must be appended to professional and facility claims for the service in order for the claim to be paid.  Although full details aren't yet available, penalties may be applied to claims submitted without evidence of AUC consultation for Medicare Part B advanced diagnostic imaging services furnished to Medicare FFS patients.  
Click here for comprehensive information and to learn more about CMS's AUC program.  

Healthcare Sustainability

Kenny Morris, MBA-HCM

Living in Hawaii and on an island, the approach taken with sustainability – in business and in life – is often just a little different than that of our mainland counterparts.  We are seemingly more aware of the effect our actions have on the environment because we can see with our own eyes the microplastics accumulating on our beaches, the trash clogging our streams and riverbanks, and the impact of our waste on the marine animals living in our waters.  We do our best to recycle, to reduce and reuse, and to take our stainless-steel water bottles with us wherever we go in hopes that our actions will help to prevent the effects of our warming planet and rising seas. 
But ultimately, our individual actions are insignificant in comparison to the action required for true changes in the way that we as a civilization exist in our world.  To generate real and impactful change, a systemic approach must be employed with stakeholders at all levels of government, industry and community, integrated in the conversion away from unsustainable practices and toward a greener future.  We must fundamentally change ourselves and our society if we truly wish to achieve our sustainability goals.
In healthcare, this conversion will prove to be particularly complex, especially where single use devices are utilized to prevent the spread of infections and disease in high acuity and surgical areas.  Hospitals and healthcare in general for this reason must be mindful of the decisions they make surrounding sustainability and the partners they select for implementation.  Quality and patient safety must always be at the forefront of these programs, with evidence-based practice and continuous improvement programs leading the way.  We must act sustainably but not at the expense of patient safety and quality.  From waste management and recycling programs to single use device remanufacturing and reprocessing, hospitals in Hawaii and beyond are already approaching sustainability in healthcare.  Many have formed ‘green teams’ to lead these initiatives and have been successful in implementing grassroots programs to help start the conversation around reducing, reusing and recycling.  Supply chain and purchasing managers, in collaboration with their clinical teams, have begun expanding their single use device reprocessing programs in surgical and non-invasive product lines to both divert waste away from Hawaii landfills and drive supply chain savings.
These programs and actions, though important, must be part of a larger, systemic approach to sustainability in healthcare lead by our healthcare leaders.  Until sustainability becomes the foundation upon which decisions are made in healthcare from the C-Suite to the bedside, we will continue to be more a part of the problem than a part of the solution.
In the next few issues we will be exploring how leadership in local hospitals are approaching sustainability in healthcare and the programs and initiatives they’ve implemented to attain their green goals.

Learn the Art of Dialogue and Have Open, Productive Conversations

Open and productive conversation is absolutely critical in today’s business environment. The problem is that most of us think we are having conversations when we really are not.

Open and productive conversation is absolutely critical in today’s high-velocity business environment. If our conversations go nowhere, failure will quickly follow.

The problem is that most of us think we are having conversations when we really are not. We often participate in one-way conversations–essentially monologues: I tell you what I want to tell you. You tell me what you want to tell me (or you tell me what you think I want to hear so I’ll leave you alone). We excel at taking turns talking, but neither side is exploring and discovering and building on what is being said. When this happens, the promise of a new discovery or breakthrough is lost. So we aren’t solving problems and are often creating them.

There is a difference between what typically passes for conversation and true dialogue. If two people are engaged in a dialogue, at least one of them can dependably benefit from the other’s experiences. That is why it is important to learn the art of dialogue and practice it daily in all communications. To help promote the art of dialogue, you must be curious about another's point of view and willing to:

• State your own view and ask others for their reactions
• Be wrong
• Accept that you may be unaware of certain facts
• Remain open to new information
• Change your mind
• Interpret how others are thinking and reacting and seek to understand their underlying feelings

Dialogue lets us discover more of our own intelligence and blend it with the knowledge and wisdom of others. Clear and powerful agreements can result from dialogue, whereas little worthwhile insight is likely to come from simultaneous monologues. These types of ineffective conversations can lead to a reactive cycle, in which people react instead of participate. If left unchecked, the reactive cycle can do more than kill the productivity of a conversation and even damage relationships.

A reactive cycle starts when someone says something with which you don’t agree, or may even strongly dislike. In a split second, your emotions are triggered and you may feel threatened or defensive. You react by attempting to control the situation, the person or retaliating. Doing so may trigger the other person's emotions, causing that person to now attempt to gain control, which, in turn, causes you to react again. This back-and-forth emotional interplay—this reactive cycle—results in another unproductive conversation or meeting.

There are three steps that can be taken to break a reactive cycle:

1. Identify it: one of the parties notices the reactive cycle and literally “calls it out.”
2. One or both of the parties claim(s) responsibility for being reactive.
3. Both parties try to understand their own–and the other’s–viewpoints and emotions, and attempt to enter into a true dialogue by reframing their perspectives.

After we have named, claimed and re-framed a reactive cycle, we can engage in the type of open, honest and productive discussion needed to accomplish mutual objectives. By learning the art of dialogue we help ensure that everyone is on the same page and moving forward in the same direction.

—Adapted from " Learn the Art of Dialogue and Have Open, Productive Conversations", O'Brien Group.


Perspectives on Diversity and Inclusion

Major Jackie Kim

Diversity and inclusion can mean different things to various people.  In this article, Diversity Chair, Jackie Lou Kim explores the meaning and profound influence diversity and inclusion continue to have on healthcare organizations and those in positions of leadership.

According to the Pew Research Center, America’s racial and ethnic diversity has grown tremendously, and is projected to grow even more in the future.  As healthcare executives, we know firsthand that change is constant and the ability to adapt in a rapidly changing environment is crucial in how we do business and take care of our patients. 

In thinking about your current position and organization, how much have diversity and inclusion been a part of your work ethic or leadership style? Are they something you’re mindful of? Are they something you proactively try to incorporate into your daily lifestyle? Whether you think they should be or not, we are all in the business of taking care of people --- our patients and don’t you forget, each other. For most organizations, the terms diversity and inclusion mean similar things. I like how Kim Crayton from Quartz at Work defines these terms:
Diversity is about variety. I like to use the example of a crayon box. Someone with a great amount of skill could be really creative if given only a box of four crayons, but the average person would feel pretty limited. But if given a box of 64 crayons, most people would feel unlimited in their ability to create, including the ability to create additional colors by blending what they have together. And this is the idea of diversity in the workplace. The ability to create together what could never be created from the perspective of only one or two homogenous groups. It’s this variety and the ability to blend for the purpose of creating that enables business leaders to innovate, differentiate, and gain a competitive advantage. 
Finally, there’s inclusion, which is about experience—the experience of a person, a group, or a community. It is how fully I feel that I can show up as my authentic self in the spaces that I enter. It’s how safe and welcomed I feel. It’s whether my ideas are supported and included in decisions and whether I am given credit for them. It’s demonstrated in the expectation that, rather than requiring me to assimilate to the current culture and environment, what makes me unique will instead be absorbed, thereby creating an entirely different experience for everyone. Inclusion is not about the person changing to fit in, but rather about the environment shifting to accommodate those things that make each person unique. Inclusion is the holy grail. It is the end game. It’s not about the individual but the collective experience. But when we focus our attention on ensuring that only those with privilege feel included, we miss out on opportunities to create better products and services for a global consumer or client.
Does your current organization’s mission, vision, or values incorporate diversity and inclusion? The American College of Healthcare Executives, as well as many healthcare organizations today, recognize the value of embracing diversity and inclusion in the way we do business and serve our patients. According to ACHE’s statement on Diversity:

“ACHE values diversity and initiatives that promote diversity because they can improve the quality of the organization's workforce. ACHE also values and actively promotes diversity in its leaders, members, and staff because diverse participation can serve as a catalyst for improved decision making, increased productivity, and a competitive advantage.”

Here are some statements from our chapter leaders on their views on diversity and inclusion:

“Diversity/inclusion is treating everyone as equals, and providing opportunity to all, regardless of race, religion, age, etc.”
“It is including those of various races, backgrounds, genders, orientation, ages, etc to represent the organization as whole so that all points of views are taken into consideration”
“Different perspectives and skill sets, allows for a more well-rounded organization.”


By 2055, the Pew Research Center predicts the US will not have a single racial or ethnic majority. As the American landscape continues to diversify, our hospital staff and patient population will also. Here in Hawaii, this dramatic shift in population is already a reality.
Diversity and inclusion are in many ways a great thing. For the past several years, many studies have shown how diversity improves innovation, business performance, and team performance.
2010: Kellogg School of Management published “Better Decisions through Diversity” in which it linked heterogeneity to innovative ideas and better team performance.
2013: Deloitte published “Waiter, is that inclusion in my soup?” in which they tied diversity and inclusion to better business performance (83%), responsiveness to customer needs (31%), and team collaboration (42%).
2015: McKinsey & Company publishes “Why Diversity Matters,” in which it notes that “Companies in the top quartile for racial and ethnic diversity are 35 percent more likely to have financial returns above their respective national industry medians.”
2017: Cloverpop published a whitepaper “Hacking Diversity with Inclusive Decision-Making” in which they analyzed 600 business decisions made by 200 different business teams in various companies for over a two year period. Their research found that inclusive teams make better business decisions up to 87% of the time, teams that follow an inclusive process made decisions twice as fast with half the meetings, decisions made by diverse teams delivered 60% better results, and decision-making improves as team diversity increases.
In order to help you incorporate diversity and inclusion in your organization and/or leadership practice here are some tips for organizations and individuals:
  • Commit to and instill a culture of diversity and inclusion
  • Communicate a commitment to diversity and inclusion; include in organizational values and strategic plan
  • Educate, train, and equip your leaders and staff (diversity, inclusion, and cultural competence)
  • Create mentoring/coaching programs that embrace diversity and inclusion
  • Hire and create diverse leaders and teams that are reflective of the patient population and that demonstrate your organization’s mission, vision, and values
  • Foster an organizational culture where every voice is welcomed, respected, and heard


  • Make diversity and inclusion a priority
  • Create and foster a culture of respect; do not tolerate inappropriate behavior/discrimination
  • Connect with your employees and find out what motivates them and validates their needs
  • During meetings, encourage an environment of safety and willingness to listen; encourage open communication
  • Get out of your office, walk around, and get to know your people and patients; be genuine in communication and follow up when necessary
  • Educate yourself on unconscious biases; take self-assessments to understand where you can understand your strengths and weaknesses

As a chapter, we are always looking at ways to improve our diversity and inclusion. One of the ways we’re looking for input is through a chapter diversity and inclusion survey! We will be emailing this early next year. Additionally, we’d love to have you on our team! If you’re interested in joining our diversity committee, please email me at jackielou.kim@gmail.com.


  1. https://www.pewresearch.org/fact-tank/2016/03/31/10-demographic-trends-that-are-shaping-the-u-s-and-the-world/

  2. https://qz.com/work/1328942/what-is-diversity-a-practical-definition/

  3. https://insight.kellogg.northwestern.edu/article/better_decisions_through_diversity

  4. https://www2.deloitte.com/content/dam/Deloitte/au/Documents/human-capital/deloitte-au-hc-diversity-inclusion-soup-0513.pdf

  5. https://www.mckinsey.com/business-functions/organization/our-insights/why-diversity-matters

  6. https://www.cloverpop.com/hacking-diversity-with-inclusive-decision-making-white-paper?utm_campaign=Forbes&utm_source=Forbes&utm_medium=Forbes%20Hacking%20Diversity%20White%20Paper

Calendars and Recent Events

Calendar of Events

Calendar of events

December 2019

Su M Tu W Th F Sa
12/05/19 Retooling for the Future in Healthcare Operations: The Changing Roles of Leaders ACHE Special Program
1 2 5 6 7
12/06/19 Retooling for the Future in Healthcare Operations: The Changing Roles of Leaders ACHE Special Program
8 9 10 11 12 13 14
12/25/19 Christmas Day Holiday
15 16 17 18 19 20 21

22 23 24 25
26 27 28

29 30 31

January 2020

Su M Tu W Th F Sa
01/01/20 New Year's Day Holiday

3 4

5 6 7 8 9 10 11

15 16 17 18 19 20 18

22 23 24 25 26 27 25

26 27 28 29 30 31


Calendar of Educational Events

Upcoming Calendar of Educational Events

December 2019

Su M Tu W Th F Sa
12/09/19 Orlando Cluster ACHE Special Program
1 2 3 4 5 6 7
12/10/19 Orlando Cluster ACHE Special Program
8 9 10 11 12 13 14
12/11/19 Orlando Cluster ACHE Special Program
15 16 17 18 19 20 21
12/12/19 Orlando Cluster ACHE Special Program
22 23 24 25
26 27 28
12/25/19 Christmas Day Holiday
29 30 31

January 2020

Su M Tu W Th F Sa
01/01/20 New Year's Day Holiday

3 4
01/06/20 Beaver Creek Cluster ACHE Special Program
5 6 7 8 9 10 11
01/07/20 Beaver Creek Cluster ACHE Special Program
15 16 17 18 19 20 18
01/08/20 Beaver Creek Cluster ACHE Special Program
22 23 24 25 26 27 25
01/09/20 Beaver Creek Cluster ACHE Special Program
26 27 28 29 30 31

February 2020

Su M Tu W Th F Sa
02/10/20 Scottsdale Cluster ACHE Education Event

02/11/20 Scottsdale Cluster ACHE Education Event
2 3 4 5 6 7 8
02/12/20 Scottsdale Cluster ACHE Education Event

9 10 11 12 13 14 15
02/13/20 Scottsdale Cluster ACHE Education Event

16 17 18 19 20 21 22

23 24 25 26 27 28 29


March 2020

March 2020  
Su M Tu W Th F Sa
03/21/20 Pre-Congress Seminars ACHE Education Event
 1 2 3 6 7
03/22/20 Pre-Congress Seminars ACHE Education Event
8 9 10 11 12 13 14
03/23/20 Pre-Congress Seminars ACHE Education Event
15 16 17 18 19 20 21

22 23 24 25 26 27 28

29 30 31


News & Committee Updates

News from the Education Committee

Kristen Croom, MLS(ASCP), MB(ASCP)

Hawai'i-Pacific Chapter of ACHE's Inaugural Leadership Bootcamp Is A Success!

Inaugural Leadership Bootcamp A Success!

This fall has been a busy season for ACHE Hawaii and Pacific Region.  We had the opportunity to present a great event that was filled with Face to Face credits, Qualified Education credits, and networking. 

The Leadership boot camp was held on October 25th and provided an opportunity for healthcare leaders to come together for a day of networking and educational opportunities.  We had about 60 people attend in person from various healthcare facilities on Oahu as well as 20 people from Guam that attended via video teleconference.   We had an incredible keynote speaker, VADM Raquel Bono, she provided insights into how to be an effective and engaged leader.  Her amazing career and professional accomplishments provided a great story for military and civilian healthcare leaders.  After the keynote we had three face to face panels with military and civilian healthcare leaders.

The first panel was about mentoring and why it is important for any healthcare professional.  Our three panelists were Tim Pfingsten, Lt. Col. Jennifer Giovanetti and Maj. Nicole Pries with our amazing moderator Brig. Gen. Pietrykowski.  Brig. Gen. Pietrykowski led the panel in a lively conversation about how to choose a good mentor, the importance of choosing someone with a different personality as a mentor, and new ways to mentor using different technologies.  The second panel was about career positioning and strategically mapping your early career development.  The panelist included Andrew Giles, our incoming ACHE president, Scott Simon and COL Mary Krueger.  VADM Bono was our moderator for this panel and led our panelist through a great discussion about planning your career path but realizing that taking risks is necessary to reach your goals.  Scott Simon provided an interesting perspective as an executive coach and sharing his personal story moving through his own career path.  The final panel was regarding strategies to support resiliency and professional well-being.  This panel included Jason Chang, Lt Col Kasi Chu, and LCDR Kimberly Kelley.  This panel was moderated by CAPT Marlene Sanchez.  CAPT Sanchez led this panel in a heart-felt discussion about self-care and the importance of connection and self-reflection.  LCDR Kelley brought her team to lead us in exercises designed to release stress including laughing yoga and deep breathing.  All three panels were packed with useful information and provided great information for healthcare leaders at all levels.

The evaluations of this program were overwhelmingly positive.  After overcoming a few technical difficulties during the keynote, the Guam participants were able to interact with our moderators, panelists and other participants.  VADM Bono stayed after the conclusion of the event to talk to the Guam people and provided additional insights for them.  I want to take this opportunity to thank the planning team for its amazing effort in putting this day to together.  The planning committee included Lt Col Jackie Kim, CAPT Marlene Sanchez, CAPT Jennifer Espiritu, COL Kara Gormont and Kristen Croom.  We had an amazing time working together and enjoying the pupu platters at Ruby Tuesdays.  We hope to continue this bootcamp in following years.  If you are interested in participating in the planning committee, please let Kristen know.

With regards,

Kristen Croom
Co-Chair, Education Committee


News from the Guam Local Program Chapter

Geojun Wu, MHA

Geo Wu, GLPC Chair, shares GLPC updates and a commitment to working together with ACHE Hawaii-Pacific Chapter leadership.

Hafa Adai,

Time flies as is it already the holiday season and it looks like we will have another tropcial winter here on Guam!

Guam's Local Program Chapter is becoming more active as members from Navy hospital and Air Force clinic share common interests in building Guam's healthcare community. Please join me in welcoming all of our new members! We are looking forward to see your contribution in advancing our local Chapter.

Recently, GLPC was able to video teleconference Hawaii-Pacific Chapter for the Leadership Bootcamp. We had an outstanding turnout from both military and civilian healthcare leaders. Everyone was incredibly grateful for the opportunity, espeically for the bonus time at the end with the Admiral! I am deeply humbled by the support and participation, especially with the off hour with the time difference. Military members are excited to come together as a community, especially with our transition towards Defense Health Agency, Quadruple Aim-improved readiness, better health, better care, and lower cost.

Elections for positions for Hawaii Pacific Chapter is coming up and GLPC turnover will soon follow! I will keep everybody updated as I have already a few interested members!

Geojun Wu, MHA
President, Guam Local Program Chapter
USN, MSC, Naval Hospital Guam

Student Corner

Rachelle B. Gallegos, Student Representative

Winter season is here!
Congratulations to all of our student members who made it through finals and into another semester.  Now is the time to anticipate and strategize your career plans.  As you carry out business as usual, consider what you need to do to be ready for another jam-packed semester.
ACHE provides CareerEDGE, a tool to help members navigate their way to success in the healthcare marketplace.  Whether you are looking to progress in your current role or advance your career, CareerEDGE offers a comprehensive toolbox for self-assessment and future direction.  CareerEDGE also provides student members the opportunity to take advantage of tools uniquely suited to each individual's professional development needs.  This includes a five-step framework for success, career development articles, salary reports and so much more!
Good luck to each of you and happy holidays.
Rachelle Gallegos
Student Representative 
808-330-8817 (Mobile)

Membership Report: New Fellows, Members, and Recertified Fellows

Andrew Giles, MBA, CHESP, FACHE - Membership Chair

On behalf of the membership committee, I wish to thank all of you for your engagement with and continued support for our chapter.

Aloha Kakou!  
As the Holidays approach, I want to take a moment to reflect on what has been a great year thus far. We have put on several well-attended social and educational events that provided opportunities for our members to learn and network. I want to thank all of you for your engagement, and for participating in our local chapter’s events. It has been a real pleasure getting to know everyone, and I hope to meet many more of you at our 2020 events. We are pleased to welcome the 7 new members who have joined our local chapter since October. That makes 27 new members this year to date. Also, congratulations to our newest fellow, Cynthia Gaddy, FACHE! Wishing you all Happy Holidays, and I hope you get some time for rest and relaxation with friends and family.  
Please extend a warm aloha to our New Members!
Megan Hauptmann
Ryan Parnell
Danielle Hines
Frederick Jacobs
Matthew Loughlin
Jessica Niles
Latayna Tyga
Thank you,
Andrew T. Giles, FACHE
Chair, Membership Committee 
President-elect, Hawai'i-Pacific Chapter of ACHE
808-432-7960 (office)
808-432-8605 (fax)
808-763-8544 (mobile phone)

ACHE Resources

ACHE National News

ACHE National News:  Winter Edition

Program Spotlight: Normalizing Safety

"If zero harm is achieved for one or more years, what are the potential benefits beyond the avoidance of harm?” asks M. Michael Shabot, MD, founding partner, Relia Healthcare Advisors, in a column he wrote for the July/August 2019 issue of the Journal of Healthcare Management. “As zero harm becomes the norm, healthcare professionals will take ownership of it. They will become rightly proud of their achievements and the positive implications for their patients,” he continues.Shabot will be one of several top safety culture experts available to answer questions and discuss safety-related issues during Conversations in Safety, a new offering that will debut at the 2020 Congress on Healthcare Leadership. In addition, Congress attendees interested in quality and safety can visit the Leading for Safety Booth in the Connections Center and register for seminars focused on patient safety and quality. To register for and learn more about Congress, please visit ache.org/Congress. To learn more about how to develop, promote and sustain a culture of safety in your organization, please download a copy of Leading a Culture of Safety: A Blueprint for Success. This resource, developed by ACHE in partnership with the IHI Lucian Leape Institute, is also available here: safety.ache.org/blueprint.

2020 Annual Dues Deadline Approaching

Thank you for your ongoing support of the American College of Healthcare Executives. You are among more than 48,000 healthcare leaders who make a difference in the field by advancing healthcare management excellence. We look forward to continuing to deliver your member benefits. With the end of the year upon us, we are pleased to offer dues auto-renewal, an easy way to always ensure access to programs, products and services. The deadline to renew is Dec. 31. Online renewal is quick and easy:

  • Visit ache.org/Dues and log in using your username and password.
  • If you have forgot your password, use the Forgot Your Password? feature to create a new one. (Make sure ACHE emails are not filtering to your spam folder.)
  • You can print a dues statement or receipt for reimbursement.

For questions about your dues, contact our Customer Service Center at contact@ache.org or (312) 424-9400.

Develop New Leadership Capabilities Online

Do you know what it takes to be an exceptional leader in today’s dynamic healthcare environment? This January, reconnect with the fundamental and essential leadership skills you will need to navigate the road ahead while earning 6 Qualified Education credits with “Exceptional Leadership.” Available from Jan. 15–Feb. 26, this online seminar will help you build your own working definition for leadership and use it to enhance your own leadership effectiveness. You’ll also learn how to evaluate others according to critical competencies for leadership in interviews and bring stronger leaders into your organization. Registration for this seminar includes the book Exceptional Leadership: 16 Critical Competencies for Healthcare Executives, Second Edition, by author and course presenter Carson F. Dye, FACHE.

To keep up with the pace of change in today’s healthcare environment, leaders also must be able to formulate and deploy strategies that leverage big data with analytics. Available from Jan. 22–March 4, the online seminar “Big Data and Analytics: A Perspective for Healthcare Leaders,” will help executives gain insight into methods of analyzing data while earning 6 Qualified Education credits. By the end of this six-week course, you’ll be able to determine how to use big data and analytics, extract intelligence from your data and master the technological and analytical capabilities of big data to successfully execute projects. Expert faculty William F. Martin, PsyD, will present this seminar.

Go here to learn more about these online seminars.

44th World Hospital Congress Seeking Abstracts

Healthcare leaders and professionals who wish to share their work at the 44th World Hospital Congress can submit abstracts for consideration until Jan. 31.

Submitting an abstract gives you the chance to showcase your work and achievements, orally or through a poster, to the international healthcare community. Accepted submissions will also earn a chance to compete in the best poster competition at the World Hospital Congress.

Hosted by Unió Catalana d’Hospitals, the 44th World Hospital Congress will be held Nov. 2–5, 2020, in Barcelona, Spain. The deadline to submit an abstract is Jan. 31, 2020.

The overarching theme of the 2020 Congress is “People on board, transforming healthcare.” You are invited to submit abstracts that address major issues of importance according to the theme or any of the following subthemes:

  • Digital and technology-driven transformation
  • Value-driven transformation
  • People at the center of healthcare system transformation

Additional information about the subthemes and the abstract submission process is available here. If you have any questions, please contact congress@ihf-fih.org or visit www.worldhospitalcongress.org.

Earn Hours for FACHE® Certification With Self-Study Courses

Master healthcare topics with self-study courses and earn ACHE Qualified Education credits for advancement or recertification as an ACHE Fellow. Self-study courses are ready for you any time without having to wait for the next seminar or webinar that fits into your schedule.

If you purchase one self-study course by phone, you will receive a second course at 50 percent off. Call Health Administration Press Customer Service at (800) 888-4741 to take advantage of this special offer. Additional savings are also available through the HAP Holiday Sale: Order any Health Administration Press book or self-study course now through Dec. 31 and you’ll receive 20 percent off the already reduced member prices when you use the promo code HOLIDAY19 at checkout. Visit ache.org/SelfStudy to learn more about self-study courses. To learn more about the FACHE certification or recertification process, please visit ache.org/FACHE.

Let us Bring the Experts to You

Choice is ACHE's tailored professional development series designed to close competency gaps and meet individual educational needs within your organization. Choice programming offers professional development that is convenient and with a cadence that works best for your group. These programs, categorized in a meaningful way, focus on topics that affect executives and leaders in the healthcare field. During the planning phase, you have options for who, what, where, when and how programs are tailored. Additionally, every program is led by a respected ACHE expert speaker, facilitator or author possessing a real-world perspective. Whether you are interested in hosting a single or multi-day program, or already have existing leadership development but want to enhance your programming, let us know. Visit ache.org/Choice or contact Catie L. Russo, program specialist, ACHE Department of Professional Development, at(312) 424-9362 or crusso@ache.org for more information.

Call For Proposals: Management Innovations Poster Session

ACHE invites authors to submit narratives of their posters for consideration during the 36th annual Management Innovations Poster Session to be held at ACHE’s 2020 Congress on Healthcare Leadership. This is a unique opportunity for authors to share the innovative work their organizations are doing with other healthcare leaders.

We are interested in innovations addressing issues affecting your organization that might be helpful to others, including improving quality or efficiency, improving patient or physician satisfaction, implementation of EHRs, uses of new technology and similar topics. All accepted applicants are expected to be available to discuss their posters on Monday, March 23, between 7–8 a.m. Posters will remain on display March 23–25 at Congress.

Please go to ache.org/CongressPosterSession for the full selection criteria. Submit narratives as an email attachment to PosterSessions@ache.org by Jan. 21, 2020.

Career Corner

Whether you're an early careerist, making a career transition, or getting ready to retire from the C-suite; ACHE's Career Resource Center offers a myriad of tools and resources to help you succeed.

Leadership Mentoring Network

ACHE created the Leadership Mentoring Network to expand opportunities for the learning and development of professionally experienced ACHE members.

Partner With a Mentor

Priceless. That’s the value of mentoring relationships with one of our dedicated mentor volunteers. In fact, mentoring is one of ACHE’s highest priorities. We believe that no matter where you are in your career, mentoring others—and being mentored—should be part of your professional growth.

"Working with a mentor through the Career Resource Center has taken my career to a new level. My mentor provided me with the insight, feedback, coaching and skill development that only an experienced healthcare leader could provide."

- Peter Charvat, MD, FACHE, Vice President, Chief Medical Officer, UNC Johnson Healthcare

The Leadership Mentoring Network operates as a result of the service of dedicated volunteers. In light of our limited number of volunteers, we are only able to accept mentee requests from professionals who are currently in healthcare management positions. This service is available to ACHE Members only and is not designed for students or Student Members, nor is its intent to find employment for mentees; rather it is designed for employed healthcare professionals seeking growth as leaders.

Become a Mentor

The Leadership Mentoring Network maintains the classic one-to-one mentoring experience, while primarily meeting virtually (via phone, video chat, email, etc.) to accommodate the demanding schedule of a healthcare executive. A few of many reasons for becoming a mentor include learning about yourself, benefiting from the exposure to a fresh perspective and deriving satisfaction for furthering another's career development. MENTOR PROFILE FORM

Request a Mentor

The guidance a mentee receives may take many forms. For example, a mentee may want to work on building self-confidence, developing professional and winning behaviors or sharpening critical thinking skills and knowledge. People can become mentees at any stage of their career. MENTEE PROFILE FORM


Access Complimentary Resources for the BOG Exam

Preparing for the Board of Governors Exam?  AHCE has got you covered!  Check out resources available on the ACHE website.

The Board of Governors Exam Outline is the blueprint for the BOG Exam. Every question on the Exam is associated with one of the knowledge or skill statements found in this outline. The Reference Manual includes a list of recommended readings, test-taker comments and study tips. Additional resources include a 230-question practice exam and answer key.

FACHE overview webinars provide a general look at the advancement process. Participants will learn how the FACHE credential can earn them the distinction of being the best of the best in healthcare management. The webinars cover the requirements, application process, BOG Exam, study resources and maintenance requirements. Plus, participants have the opportunity to ask questions about the advancement process. An upcoming session is scheduled for Dec. 12. Register online here.

Additional resources designed to supplement other available study resources are available as well. These include the Board of Governors Review Course, Online Tutorial and Exam Study Bundle.   

ACHE offers complimentary resources for Members beginning the journey toward board certification and the FACHE® credential. These resources are designed to help them succeed so they can be formally recognized for their competency, professionalism, ethical decision making and commitment to lifelong learning.


Ensure delivery of Chapter E-newsletter (Disclaimer)

To ensure delivery of your chapter newsletter, please add info@hawaii.ache.org to your email address book or Safe Sender List. If you are still having problems receiving our communications, see our white-listing page for more details:



Thank you to all our Sponsors

The ACHE Hawai’i-Pacific Chapter is pleased to announce our valuable sponsors for this year. Our sponsors allow us to continue to offer high quality continuing education and leadership development to prepare Hawai’i’s healthcare leaders for the ever changing and challenging health care landscape.  
Platinum Sponsors
Hawai’i Pacific Health
Hawai‘i Pathologists
Kaiser Permanente 
The Queen’s Health Systems

Gold Sponsors
TRANE (Ingersoll Rand Company)
Silver Sponsor
Hawai‘i Pacific X-Ray Corporation
Cache Valley Electric


Many thanks to our sponsors: