Hawaii - Pacific Chapter of ACHE

Spring 2020 Vol. 1

Messages from Chapter Leadership

Message from the Regent

Hawaii-Pacific Regent, Gidget Ruscetta communicates ACHE's mission to advance healthcare leaders and the field of healthcare management excellence. 


*Please note that this message was composed prior to March 2020. For the most current information please refer to the links in the article.

Spring 2020

Hawaii Pacific ACHE Members,

As health care leaders in Hawai'i, I encourage you to continue to stay vigilant and updated with information related to the novel coronavirus (COVID-19). The outbreak has many in the public and the health care community understandably worried. While the increase in cases and spread in countries outside of China is certainly troubling news, it is good to remind our staff and communities that cases in the United States have all been tied to China or to a single cruise ship. The best sources of information about the virus and what to do to protect yourself and those you lead from this and other respiratory illnesses are those available through the Hawai'i Department of Health (Health.Hawaii.gov), the Centers for Disease Control and Prevention (CDC.gov), and the World Health Organization (WHO.int).

The 2020 ACHE Congress is fast approaching and will be held this year from March 23rd - 26th at the Hyatt Regency in Chicago. If you will be attending Congress this year, please mark your calendar for our Hawai'i Pacific ACHE Chapter Dinner to be held on March 24th at 6:30 pm in the Stetsons Modern Steak & Sushi restaurant located in the hotel lobby.

Again, thank you for all you do as Health Care Leaders in Hawai'i, Guam and beyond.



Gidget Ruscetta, FACHE
Regent for Hawaii/Pacific
Pali Momi Medical Center/Hawaii Pacific Health

Message from the Chapter President

Andrew Giles, MBA, FACHE

Chapter President Andrew Giles shares recent chapter events and invites members to anticipate amazing opportunities to come in 2020.

*Please note that this message was composed prior to March 2020.

I hope your 2020 is off to a great start.  It’s an honor to represent the Hawai'i-Pacific Chapter of ACHE as President this year.  I’m most looking forward to networking with our members, sharing best practices, and coordinating educational opportunities so we can continue to advance the quality of healthcare being provided here in the islands.  In January, we held our first board meeting of the year, as well as our annual strategy session to ensure we are aligned with the needs of our community and our membership.  Our focus this year will be in three key areas: Networking, Education, and Philanthropy.  This year’s activities kick off with the Annual ACHE congress, held this year from March 23rd – 26th at the Hyatt Regency in Chicago.  ACHE's Congress on Healthcare Leadership gathers more than 4,200 leaders from the healthcare leadership community for this annual premier education and networking event, we hope to see you there.  We also have several great social and educational events scheduled locally in the coming months, calendars will be distributed shortly.  Lastly, I wanted to touch on our philanthropic efforts this year.  We will be partnering with H4, a comprehensive service facility serving Oahu's chronically homeless population.  In the coming months, you’ll see additional information released about how you and your organization are able to help with supplies and other toiletries for H4.  Social determinants of health have real impacts on the outcomes of Hawaii’s homeless, and what better way to show solidarity, partnering as a chapter to help this cause.  Thank you for being a member of this great organization, and I hope to connect with you all at one of our upcoming events!


Andrew T. Giles, MBA, FACHE
President, Hawai'i-Pacific Chapter of ACHE  
Assistant Administrator - Hospital Operations & Support Services
808-432-7960 (office)
808-432-8605 (fax)
808-763-8544 (mobile phone)

Articles of Interest

Four Safety Trends for 2020

Patient safety has been a pressing issue in healthcare, spurred by the publication of the landmark report To Err Is Human: Building a Safer Health System in 1999. Anne Marie Benedicto, a vice president at healthcare accreditor The Joint Commission, recently shared her thoughts regarding the patient safety outlook for this year. She detailed four ongoing trends she feels will dominate the safety landscape in 2020.

1. Patient advocacy. In 2020, there will be two primary forces at play in patient advocacy, Benedicto says. "Healthcare providers have become more commercial in how they track patients as 'customers,' and patients are becoming more like consumers and using those skills to help navigate the healthcare system. This means more and more patients feel they have a say in what diagnoses mean for them, how they are treated and how they engage with their care teams," she explains.

Health systems and hospitals are increasingly embracing patient advocacy. For example, Benedicto's division at The Joint Commission is working with a Texas-based health system to boost quality improvement skills in neonatal intensive care units. The effort initially focused on clinicians, but the health system wanted to achieve quality and safety gains through empowering patients' families as well.

"Our biggest surprise has been that the organization not only wanted clinicians trained in improvement skills, but also the patient advisory council. We also provided training to parents of babies who were in the NICU for long periods of time. We found that the training gave parents permission to talk about quality issues with clinicians in a way that we had not seen before," Benedicto says.

2. Improving the work environment. Ensuring adequate staffing at healthcare organizations is a key element of patient safety, and health systems, hospitals and physician practices need to step up efforts to care for caregivers, Benedicto says. "This is an ongoing trend because we are already seeing clinician shortages. We are not recruiting and retaining enough medical staff members to meet the demand."

She also stressed how healthcare organization leaders must shape work environments in ways that ease stress on staff members. For example, clinicians often struggle to find equipment or supplies such as medication pumps. It may be a small inconvenience, but repeated occurrences can add frustration and danger to an already stressful day. "The solution to this challenge is to put the proper systems in place, such as supply chain management, that make it easier for staff members to do their work."

3. High reliability. Falls with injury represent an example of a persistent patient safety problem that is actually a missed high-reliability opportunity, Benedicto says. "Often, an organization will target falls every couple of years, saying that their fall rates are unacceptable. They come up with a solution, put it in place, it lasts for a few months, then the old practices creep back."

There needs to be an understanding that persistent problems in healthcare persist because they are complex, and they require structured and sustained solutions, she says. "The use of highly reliable process tools is necessary to get to zero harm. It's not just a matter of picking the easiest solution and putting it in place. It's a matter of stepping back and figuring out why the problem is happening, finding out why it is persisting, looking at the contributing factors, then developing solutions."

4. Surgery center safety

Surgery centers need to adopt patient safety protocols that have become common at hospitals. With increasing numbers of procedures shifting from the hospital setting to ambulatory surgery centers, improving safety at these centers will be a top concern in 2020, Benedicto predicts. 

"If patients can get care in less complicated settings, then those options should be pursued. However, this opportunity comes with a risk. Many surgical centers do not have the same levels of protection that hospitals have. For example, more and more spine surgeries are happening in surgical centers, and those centers may not know what to do when there is a serious complication."

"Over the past decade, hospitals have been investing in process improvement and improvement methodologies, so they could make their care as safe as possible. That same type of trend needs to happen in other settings of care such as surgery centers, Benedicto says. "Achieving zero harm not only requires embracing high reliability as a goal, it means making sure that resources are in place to get to that goal—stronger improvement skills, stronger safety culture, and leadership commitment to zero harm."

—Adapted from "Four Patient Safety Trends for 2020," HealthLeaders, by Christopher Cheney, Jan. 8, 2020.

Quality Patient Outcomes Begin With Trust

Open and productive conversation is absolutely critical in today’s business environment. The problem is that most of us think we are having conversations when we really are not.

Trust can be simply defined as an outcome based on repeated interactions, characterized by specific behaviors that drive high performance. Research has shown that trust isn’t a given, but has to be earned. Further, once compromised, it is not easily restored. So, what does it take to trust and be trusted? Here’s a look at some trust-building practices.


This is saying what you mean and meaning what you say. We tend to admire people like this because they bring decisiveness and direction to situations where it’s needed. Straightforwardness is essential when, for example, clinicians are giving a diagnosis, prescribing a treatment plan or offering a team member feedback. It is a key trait whenever critical business decisions need to be made, standards upheld or policies enforced. It is essential for the governance of healthcare systems, which relies on the strength of the relationship between physicians and administrators. 

Trust grows when your actions are aligned with your thoughts, values and beliefs. In other words, when you’re straightforward with people, their trust increases because they never have to guess what your intentions are.


Transitioning to a leadership role in any organization is fraught with pitfalls. This is especially true for physicians ascending to leadership in the governance of a hospital or healthcare system. The independent, authoritative approach that often works well for physician practitioners falls flat when it comes to leading organizations at a high-level. To succeed in this more complex kind of leadership, physicians need to cultivate the quality of openness.

Leaders who internalize the concept of openness have the psychological hardiness to interact with others in ways that make them want to open up too. So when problems arise in the trenches, when timelines slip or mistakes are made, the probability that their colleagues will share relevant information before it becomes a crisis is raised. Time and money are saved, objectives are met, trusting relationships are solidified and everybody wins.


Mistakes happen. People forget, drop the ball and break agreements. Leaders encounter any or all of these situations in the space of a day, sometimes within themselves. How they respond reflects their level of acceptance: the ability to attack the problem and not the person; to consciously work to uphold the dignity of others even when justifiably unhappy with them.

People who make mistakes, voice resentments, dig in their heels and otherwise make a leader’s job difficult are just that—people. Bias can be subtle and insidious, but its counterpart, acceptance, is a skill that can be learned. The payoff is psychological safety and the absence of fear, which makes it possible for people to engage in all of the other trust-building practices.


Making and keeping promises is the foundation of reliability and it is essential to good leadership and good business. The absence of reliability leads to breakdowns in the form of conflict and loss of credibility. Reliability is a practice that distinguishes the “go-to” people—those who are always busy, yet always have the energy to take on the next thing. They are counted on because they inspire confidence that they will come through again and again on the promises they make. Trust grows when you make and keep your promises.

—Adapted from "The Four Keys to Better-Performing Collaborations," O'Brien Group.

Calendars and Recent Events

Calendar of Events

Calendar of events

March 2020
Su M Tu W Th F Sa

1 2 7

8 9 10 11 12 13 14

15 16 17 18 19 20 21

22 23 24 25 26 27 28

29 30 31

April 2020

Su M Tu W Th F Sa
04/07/20 Social Mixer
Local Chapter Event

1 3 4
04/20/20 HFMA Conference
Local Chapter Event
5 6 7 8 9 10 11
04/21/20 HFMA Conference
Local Chapter Event
12 13 14 15 16 17 18

19 20 21 22 23 24 25

26 27 28 29 30


May 2020
Su M Tu W Th F Sa
05/25/20 Memorial Day Holiday

1 2

3 4 5 6 7 8 9

10 11 12 13 14 15 16

17 18 19 20 21 22 23

24 25 26 27 28 29 30


Calendar of Educational Events

Upcoming Calendar of Educational Events

March 2020
Su M Tu W Th F Sa
03/21/20 Pre-Congress Seminars ACHE Education Event
1 2 7
03/22/20 Pre-Congress Seminars ACHE Education Event
8 9 10 11 12 13 14

15 16 17 18 19 20 21

22 23 24 25 26 27 28

29 30 31

April 2020

Su M Tu W Th F Sa
04/16/20 Executive Learning Lab hosted by Main Line Health: Leading for Safety ACHE Education Event

1 3 4
04/17/20 Executive Learning Lab hosted by Main Line Health: Leading for Safety ACHE Education Event
5 6 7 8 9 10 11
04/27/20 Board of Governors Exam Review Course ACHE Special Program
12 13 14 15 16 17 18
04/28/20 Board of Governors Exam Review Course ACHE Special Program
19 20 21 22 23 24 25
04/29/20 Board of Governors Exam Review Course ACHE Special Program
26 27 28 29 30


May 2020
Su M Tu W Th F Sa
05/04/20 Leaders Conference ACHE Education Event

1 2
05/05/20 Leaders Conference ACHE Education Event
3 4 5 6 7 8 9
05/07/20 Fellows Seminar ACHE Education Event
10 11 12 13 14 15 16
05/08/20 Fellows Seminar ACHE Education Event
17 18 19 20 21 22 23
05/18/20 Austin Cluster ACHE Education Event
24 25 26 27 28 29 30
05/19/20 Austin Cluster ACHE Education Event

05/20/20 Austin Cluster ACHE Education Event

05/21/20 Austin Cluster ACHE Education Event

05/25/20 Memorial Day Holiday

News & Committee Updates

News from the Education Committee

Kristen Croom, MLS(ASCP), MB(ASCP)

Supporting Continuing Education for Our Members

Aloha Hawai'i-Pacific Chapter

As you surely know, the ACHE Board of Governers and Leadership Team made the decision to cancel the 2020 Congress on Health Care Leadership. The decision was made to support the need for leaders and health care organizations to manage responses to COVID-10, and to protect the health of participants and the community. However, we recognize that some ACHE Hawai'i-Pacific Chapter members may have planned to employ the educational opportunities at Congress to obtain ACHE Face-to-Face (F2F) Education credits and CEUs to recertify their FACHE credentials, and may be concerned now about how to fulfill those requirements.

All members of ACHE can take advantage of the many opportunities available to earn CEUs and F2F credits. E-Learning options include webinars, online seminars, and self-study courses. In-person event offerings and executive programs combine live instruction and opportunities to collaborate with other health care leaders. There are in-person sessions scheduled later this year and, while these planned events are subject to change, ACHE will continue to offer information on available options. Visit ache.org/learning-center for more information.
The Board of Governers and Leadership are also looking into alternative national and local educational options for F2F and Qualified Education offerings. The Hawaii-Pacific Chapter of ACHE is committed to providing professional education opportunities to enable our members and fellows to obtain and maintain FACHE status. This past fall, the education committee offered both the annual Leadership in Action Conference and the first Leadership Boot Camp. Watch for information on opportunities for 2020 at hawaii.ache.org/downloadable-events-calendar. If you have an idea for an F2F event, please email Kristen.
We appreciate your patience and flexibility as we adjust to changing needs and conditions.

With regards,

The Education Committee
Kristen Croom
Co-Chair, Education Committee


News from the Guam Local Program Chapter

Geojun Wu, MHA

Geo Wu, GLPC Chair, shares GLPC updates and a commitment to working together with ACHE Hawaii-Pacific Chapter leadership.

Hafa Adai,

It is a privilege practicing healthcare administration on a small island and a joy to see all counterparts working together to improve the healthcare community out here in the Mariana Islands. Our specialty care continues to grow organically; in this case, over the past year we have been able to introduce Gastroenterology, Dermatology, and hopefully customized mobile durable medical equipment to the island! GMH remains the only civilian hospital with OB/Women's health while GRMC focuses on other much needed specialty care.

As I mentioned in previous newsletters, I am now well past my mid mark for my tour here and now calling for nominations for motivated members to assume a leadership role in GLPC! Nominations will be submitted by the end of March and we hope to have the election process completed by April. I will continue to play a role and stay active to complete a smooth transition. I encourage military members to be involved in Guam's civilian healthcare community as it will serve as valuable experience for your career, especially if you can see yourself eventually joining the civilian sector.

 In closing, I want to thank everyone for your support in pursuit of our outreach and educational mission. 

Geojun Wu, MHA
President, Guam Local Program Chapter
USN, MSC, Naval Hospital Guam

Student Corner

Rachelle B. Gallegos, Student Representative

Aloha ACHE Students,
Summer is around the corner. As part of your Student Associate Benefits, you have full opportunity to enlist in the American College of Healthcare Executives Diversity Internship. The program complements graduate studies in healthcare or association management. The goal of this internship program is to attract diverse students into the fields of healthcare and professional society management and to further their postgraduate education.

Internship Purpose

The ACHE Diversity Internship has three primary purposes:

•    To provide exposure to a broad range of association management issues and one-on-one interaction with senior-level executives.
•    To involve the intern in the execution of a variety of administrative tasks in preparation for the future management of similar tasks.
•    To enhance the individual's decision-making and problem-solving skills.
Internship Program

The three-month internship program will provide an opportunity for the intern to rotate through all major ACHE divisions, including Communications and Marketing, Executive Office, Finance and Administration, Health Administration Press, Management Information Systems, Member Services, Professional Development and Regional Services. The program's content will be advanced around organizational requirements and specific to the intern's special interests. There will be a limited opportunity to attend healthcare management meetings and conferences. ACHE President and CEO Deborah J. Bowen, FACHE, CAE, and Director of Diversity and Inclusion Cie Armstead, will serve as co-preceptors for the internship program. In addition, the intern will participate in the Institute for Diversity and Health Equity's Summer Enrichment Program, which will provide added exposure to the healthcare management field. A final project will be required as part of this program.

Eligible Candidates

Students are eligible to apply for the ACHE Diversity Internship if they meet the following criterion:

•    You have successfully completed one year of graduate studies and are currently enrolled in a healthcare or association management program at a univeristy that is accredited by the regional accrediting association in the United States approved by the U.S. Department of Education or that holds membership in the Association of Universities and Colleges of Canada.
How to Apply

The ACHE Diversity Internship is offered annually. Applications will be vetted through the Institute for Diversity and Health Equity's Summer Enrichment Program (SEP). To participate in this program, applicants must apply to the SEP using the online database system found on the following website: http://www.diversityconnection.org.

The internship will begin in May or June; however, the start date is negotiable. The intern will receive a salary of $21.12 per hour. The position is not eligible for benefits. The appointment will be announced no later than February 2019. All questions and applications should be directed to:
Human Resources
American College of Healthcare Executives
300 S. Riverside Plaza, Suite 1900
Chicago, IL 60606-6698
Good luck to all!
Rachelle Gallegos
Student Representative 
808-330-8817 (Mobile)

Membership Report: New Fellows, Members, and Recertified Fellows

Travis Clegg, Membership Chair

On behalf of the membership committee, I wish to thank all of you for your engagement with and continued support for our chapter.

Aloha from the membership committee! 2020 is upon us and we have begun planning for our popular social mixers. Please save the date for ACHE Pau Hana mixers the evenings of April 7 and October 13. Watch for more details to come.

 Please extend a warm aloha to our New Members!

  • COL Christine Kramer
  • Kristen Nakagawa, RN
  • PO2 Adrienn Tavasz-Baker, MS
  • John Vidrih, MD
  • Alexander Walden, MBA, CSSBB

Congratulations to our Recertified Fellows!

  • MAJ Candace Lucas, FACHE
  • COL Laura Trinkle, FACHE

Member Spotlight

Cindy Nguyen is currently a Coordinator for Patient Services at Straub Medical Center. In May 2019, she obtained her Masters in Health Administration from Texas A&M University in College Station, Texas. During her education she worked at a locally established physician-owned OB/GYN medical practice as the Business Manager. Also, she was an active student associate for the Southeast Texas ACHE Chapter and involved in Medical Group Management Association (MGMA).

Why did you join ACHE and how long have you been a member?

I joined ACHE initially to expand my network and enhance my education. While I was obtaining my degree, my mentor, Mr. Jack Buckley, highly recommended that I join ACHE to meet healthcare leaders and learn from their career path. I have been a member of ACHE for 3 years.

How has ACHE impacted your career?

ACHE has impacted my career by providing a strong network of healthcare leaders to learn from and seek mentorship from. Also, as a student, ACHE provided me with scholarships and access to opportunities such as attending ACHE Congress and educational sessions that enhanced my education.

What would you say to someone who is interested in joining ACHE?

I would highly encourage anyone working in the healthcare industry to join ACHE because the resources available are invaluable. ACHE provides an opportunity for members to learn and collaborate with each other.

What is a motto or quote that influences your leadership style?

I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.

- Maya Angelou

What would your words of encouragement be to early careerists about pursuing healthcare leadership positions given the ever changing healthcare environment?

As an early careerist myself, I would encourage my peers to never stop learning and growing. Healthcare is constantly changing and the only way we can keep up with it is by continuing to educate ourselves. When I was an administrative resident at Brooke Army Medical Center, my mentor and preceptor, Colonel David Parker, told me to always ask for opportunities because the worst they can say is no. Therefore, I would encourage my peers to always seek out opportunities.

ACHE Resources

ACHE National News

ACHE National News: Spring Edition

Important Congress Update

After much discussion and consideration, the ACHE Board of Governors and leadership team have decided to cancel the 2020 Congress on Healthcare Leadership as healthcare organizations are actively managing the response to coronavirus (COVID-19) in their communities. We understand and support our members and other leaders—and the need to respond effectively to patient and community concerns.

At this time, there is no action required to receive a full refund of your Congress registration fees. Further details and instructions will arrive via email within 14 business days. We thank you for your continued patience. This cancellation includes all related activities such as pre-Congress seminars and boot camps. No Congress events will be rescheduled in person.

We have compiled an initial list of cancellation FAQs and will continue to update the page as new information becomes available. As always, if you have questions or concerns, our Customer Service Center is available Monday through Friday, 8 a.m. to 5 p.m. Central time, at (312) 424-9400 or contact@ache.org.

Additionally, the Centers for Disease Control and Prevention has published information specific to healthcare professionals, resources for healthcare facilities and resources for health departments. Furthermore, the American Hospital Association has been working closely with the CDC and other federal, state and local partners to respond to this challenge and ensure hospitals and health systems have the most up-to-date information, available here.

While we are disappointed that we will not be able to greet you in person at this year's Congress, we look forward to an inspiring year of learning and networking. Thank you for your leadership and commitment to advancing healthcare management excellence.

Board of Governors Exam Fee Waiver: March 1–June 30

The Board of Governors Exam fee waiver provides the opportunity for Members to save $225 when submitting Fellow applications between March 1 and June 30, 2020. Eligible members must submit their completed Fellow application, the $250 application fee and meet all requirements. Pending application approval, ACHE will waive the $225 Board of Governors Exam fee. For questions about the waiver, contact the Customer Service Center at contact@ache.org.

Everyone Benefits When You Share the Value of ACHE

When you refer Members or Fellows to ACHE, you’ll earn rewards in the Leader-to-Leader Rewards Program. Encouraging others to become members will result in a more diverse and inclusive ACHE community.

Use our referral form to share details about membership with those you believe can benefit from all that ACHE has to offer. To earn points, your name must be listed as the referral on a new member application or on an FACHE application. Once the membership is activated or all Fellow requirements have been met, your accumulated points can be redeemed for ACHE-branded rewards such as a gift certificate, umbrella, ceramic coffee mug, apparel, ear pods and more.

Please note that Leader-to-Leader points cannot be earned by referring a member who was suspended in 2019 to rejoin. You can check your available points and discount program coupon codes in the My ACHE area of ache.org.

For more information on the program, go to ache.org/L2L.

ACHE Member Communities Can Enhance Experience

We offer four community groups that align with our members’ professional backgrounds and commitment to diversity and inclusion. Members who meet the requirements can join one or more that meet their professional needs and goals. The groups include:

Members can join or renew a membership in one or more of these groups for an annual fee of $100 each, in addition to ACHE membership dues. All benefits are accessible online and include a quarterly newsletter, an exclusive LinkedIn Group and a special designation in ACHE’s online Member Directory.

ACHE Announces Nominating Committee 2020 Slate

The Nominating Committee has agreed on a slate to be presented to the Council of Regents on March 21 at the Council of Regents meeting in Chicago. All nominees have been notified and have agreed to serve if elected. All terms begin at the close of the Council meeting on March 21. The 2020 slate is as follows:

Nominating Committee Member, District 1 (two-year term ending in 2022)
Peter J. Wright, FACHE
Bridgton (Maine) and Rumford Hospitals

Nominating Committee Member, District 4 (two-year term ending in 2022)
Jayne E. Pope, FACHE
Hill Country Memorial Hospital
Fredericksburg, Texas

Nominating Committee Member, District 5 (two-year term ending in 2022)
John G. Faubion, FACHE
Faubion Associates Executive Search
Glendale, Calif.

Governor (three-year term ending in 2023)
Joanne Carrocino, FACHE
Cape Regional Health System
Cape May Court House, N.J.

Governor (three-year term ending in 2023)
William P. Santulli, FACHE
Chief Operating Officer
Advocate Aurora Health
Downers Grove, Ill., and Milwaukee

Governor (three-year term ending in 2023)
Michele K. Sutton, FACHE
North Oaks Health System
Hammond, La.

Governor (three-year term ending in 2023)
Nizar K. Wehbi, MD, FACHE
Deputy Director, Center for Health Policy and Assistant Professor
University of Nebraska Medical Center
Omaha, Neb.

Carrie Owen Plietz, FACHE
Executive Vice President/COO, Hospital Division
WellStar Health System
Marietta, Ga.

Additional nominations for members of the Nominating Committee may be made from the floor at the annual Council of Regents meeting. Additional nominations for the offices of Chairman-Elect and Governor may be made in the following manner: Any Fellow may be nominated by written petition of at least 15 members of the Council of Regents. Petitions must be received in the ACHE headquarters office (American College of Healthcare Executives, 300 S. Riverside Plaza, Ste. 1900, Chicago, IL 60606-6698) at least 60 days prior to the annual meeting of the Council of Regents. Regents shall be notified in writing of nominations at least 30 days prior to the annual meeting of the Council of Regents.

Thanks to the members of the Nominating Committee for their contributions in this important assignment:

Charles D. Stokes, FACHE
David A. Olson, FACHE
Chisun S. Chun, FACHE
Donald G. Henderson, FACHE
Carle-Marie P. Memnon, FACHE
David A. Stark, FACHE
COL Mark D. Swofford, PhD, FACHE
Michael O. Ugwueke, DHA, FACHE

ACHE Call for Nominations for the 2021 Slate

ACHE’s 2020–2021 Nominating Committee is calling for applications for service beginning in 2021. ACHE Fellows are eligible for any of the Governor and Chairman-Elect vacancies and are eligible for the Nominating Committee vacancies within their district. Those interested in pursuing applications should review the candidate guidelines for the competencies and qualifications required for these important roles. Open positions on the slate include:

  • Nominating Committee Member, District 2 (two-year term ending in 2023)
  • Nominating Committee Member, District 3 (two-year term ending in 2023)
  • Nominating Committee Member, District 6 (two-year term ending in 2023)
  • Four Governors (three-year terms ending in 2024)
  • Chairman-Elect

Please refer to the following district designations for the open positions:

  • District 2: District of Columbia, Florida, Georgia, Maryland, North Carolina, Puerto Rico, South Carolina, Virginia, West Virginia
  • District 3:Illinois, Indiana, Iowa, Kentucky, Michigan, Minnesota, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin
  • District 6:Air Force, Army, Navy, Veterans Affairs

Candidates for Chairman-Elect and Governor should submit an application to serve that includes a copy of their resume and up to 10 letters of support. For details, please review the Candidate Guidelines, including guidance from the Board of Governors to the Nominating Committee regarding the personal competencies of Chairman-Elect and Governor candidates and the composition of the Board of Governors.

Candidates for the Nominating Committee should only submit a letter of self-nomination and a copy of their resume.

Applications to serve and self-nominations must be submitted electronically to jnolan@ache.org and must be received by July 15. All correspondence should be addressed to David A. Olson, FACHE, chairman, Nominating Committee, c/o Julie Nolan, American College of Healthcare Executives, 300 S. Riverside Plaza, Ste. 1900, Chicago, IL 60606-6698.

The first meeting of ACHE’s 2020–2021 Nominating Committee will be held on March 24 during the Congress on Healthcare Leadership in Chicago. The committee will be in open session at 2:45 p.m. During the meeting, an orientation session will be conducted for potential candidates, giving them the opportunity to ask questions regarding the nominating process. Immediately following the orientation, an open forum will be provided for ACHE members to present and discuss their views of ACHE leadership needs.

Following the July 15 submission deadline, the committee will meet to determine which candidates for Chairman-Elect and Governor will be interviewed. All candidates will be notified in writing of the committee's decision by Sept. 30, and candidates for Chairman-Elect and Governor will be interviewed in person on Oct. 22.

To review the Candidate Guidelines, visit ache.org/CandidateGuidelines. If you have any questions, please contact Julie Nolan at (312) 424-9367 or jnolan@ache.org.

Let us Bring the Experts to You

Choice is ACHE's tailored professional development series designed to close competency gaps and meet individual educational needs within your organization. Choice programming offers professional development that is convenient and with a cadence that works best for your group. These programs, categorized in a meaningful way, focus on topics that affect executives and leaders in the healthcare field. During the planning phase, you have options for who, what, where, when and how programs are tailored. Additionally, every program is led by a respected ACHE expert speaker, facilitator or author possessing a real-world perspective. Whether you are interested in hosting a single or multi-day program, or already have existing leadership development but want to enhance your programming, let us know. Visit ache.org/Choice or contact Catie L. Russo, program specialist, ACHE Department of Professional Development, at(312) 424-9362 or crusso@ache.org for more information.

Call For Proposals: Management Innovations Poster Session

ACHE invites authors to submit narratives of their posters for consideration during the 36th annual Management Innovations Poster Session to be held at ACHE’s 2020 Congress on Healthcare Leadership. This is a unique opportunity for authors to share the innovative work their organizations are doing with other healthcare leaders.

We are interested in innovations addressing issues affecting your organization that might be helpful to others, including improving quality or efficiency, improving patient or physician satisfaction, implementation of EHRs, uses of new technology and similar topics. All accepted applicants are expected to be available to discuss their posters on Monday, March 23, between 7–8 a.m. Posters will remain on display March 23–25 at Congress.

Please go to ache.org/CongressPosterSession for the full selection criteria. Submit narratives as an email attachment to PosterSessions@ache.org by Jan. 21, 2020.

Career Corner

Whether you're an early careerist, making a career transition, or getting ready to retire from the C-suite; ACHE's Career Resource Center offers a myriad of tools and resources to help you succeed.

Leadership Mentoring Network

ACHE created the Leadership Mentoring Network to expand opportunities for the learning and development of professionally experienced ACHE members.

Partner With a Mentor

Priceless. That’s the value of mentoring relationships with one of our dedicated mentor volunteers. In fact, mentoring is one of ACHE’s highest priorities. We believe that no matter where you are in your career, mentoring others—and being mentored—should be part of your professional growth.

"Working with a mentor through the Career Resource Center has taken my career to a new level. My mentor provided me with the insight, feedback, coaching and skill development that only an experienced healthcare leader could provide."

- Peter Charvat, MD, FACHE, Vice President, Chief Medical Officer, UNC Johnson Healthcare

The Leadership Mentoring Network operates as a result of the service of dedicated volunteers. In light of our limited number of volunteers, we are only able to accept mentee requests from professionals who are currently in healthcare management positions. This service is available to ACHE Members only and is not designed for students or Student Members, nor is its intent to find employment for mentees; rather it is designed for employed healthcare professionals seeking growth as leaders.

Become a Mentor

The Leadership Mentoring Network maintains the classic one-to-one mentoring experience, while primarily meeting virtually (via phone, video chat, email, etc.) to accommodate the demanding schedule of a healthcare executive. A few of many reasons for becoming a mentor include learning about yourself, benefiting from the exposure to a fresh perspective and deriving satisfaction for furthering another's career development. MENTOR PROFILE FORM

Request a Mentor

The guidance a mentee receives may take many forms. For example, a mentee may want to work on building self-confidence, developing professional and winning behaviors, or sharpening critical thinking skills and knowledge. People can become mentees at any stage of their career. MENTEE PROFILE FORM


Access Complimentary Resources for the Board of Governors Exam

Preparing for the Board of Governors Exam?  AHCE has got you covered!  Check out resources available on the ACHE website.

The Board of Governors (BOG) Exam Outline is the blueprint for the BOG Exam. Every question on the Exam is associated with one of the knowledge or skill statements found in this outline. The Reference Manual includes a list of recommended readings, test-taker comments and study tips. Additional resources include a 230-question practice exam and answer key.

FACHE overview webinars provide a general look at the advancement process. Participants will learn how the FACHE credential can earn them the distinction of being the best of the best in healthcare management. The webinars cover the requirements, application process, BOG Exam, study resources and maintenance requirements. Plus, participants have the opportunity to ask questions about the advancement process. An upcoming session is scheduled for Dec. 12. Register online here.

Additional resources designed to supplement other study resources are available as well. These include the Board of Governors Review Course, Online Tutorial and Exam Study Bundle.   

ACHE offers complimentary resources for Members beginning the journey toward board certification and the FACHE® credential. These resources are designed to help Members succeed so they can be formally recognized for their competency, professionalism, ethical decision making, and commitment to lifelong learning.


Ensure delivery of Chapter E-newsletter (Disclaimer)

To ensure delivery of your chapter newsletter, please add info@hawaii.ache.org to your email address book or Safe Sender List. If you are still having problems receiving our communications, see our white-listing page for more details:



Thank you to all our Sponsors

The ACHE Hawai’i-Pacific Chapter is pleased to announce our valuable sponsors for this year. Our sponsors allow us to continue to offer high quality continuing education and leadership development to prepare Hawai’i’s healthcare leaders for the ever changing and challenging health care landscape.  
Platinum Sponsors
  • Hawai’i Pacific Health
  • Hawai‘i Pathologists
  • Kaiser Permanente 
  • The Queen’s Health Systems
Gold Sponsors
  • TRANE (Ingersoll Rand Company)
Silver Sponsors
  • Martti 
  • Hawai‘i Pacific X-Ray Corporation
  • Cache Valley Electric
  • Stryker

Many thanks to our sponsors: