Hawaii - Pacific Chapter of ACHE

Fall 2020 Vol. 3

Messages from Chapter Leadership

Message from the Regent

Hawaii-Pacific Regent, Gidget Ruscetta communicates ACHE's mission to advance healthcare leaders and the field of healthcare management excellence. 

Message from Your ACHE Regent
Spring/Summer 2020

Hawai'i Pacific ACHE Members,

A few months ago, I was planning to fly to Chicago to reconnect with friends, meet new ACHE members, and participate in conversations about the latest health care changes as we all plan for payment transformation.

Fast forward to today, and I am standing in my office planning for a "NEW NORMAL". Wow, normal. What does that even mean anymore? Everyone is wearing a mask, screening patients for COVID-19 before surgery, engaged in telemedicine visits with physicians, and social distancing. Never in my 30 + years in health care did I ever think I would be looking at the services we provide through this lens. Our nature in Hawai'i and the Pacific is to greet each other with a hug and a kiss. Now we hesitate to get close and try to greet each other with a smile through our eyes.

As I reflect on a few short weeks ago, we were preparing for Congress and the excitement of seeing old friends and making new connections. I feel so blessed and fortunate to have you as a colleague and member of our Hawai'i Pacific Chapter of ACHE. When I think of all of you, and the work we have accomplished to keep our staff, patients, and community safe through this pandemic, I think of perseverance, accomplishment, togetherness, community, and the list goes on. YOU ARE MY HEALTH CARE HEROES!

Take time to reflect on what you and your staff have accomplished and know we will get through this together. Remember, ACHE is here to support you during this difficult time.

Please refer to the ACHE website for a few reminders:

o   The online COVID-19 Resource that includes webinars, articles, and podcasts. There are also other resources such as the Social Media How-to Guide that provides members a guide on how to best utilize social media platforms.

o   Upcoming webinars (eligible for 1 ACHE Qualified Education credit each)

o   Posted Articles by Deborah J. Bowen, FACHE, CAE, president, and CEO, ACHE:

  •         Leading Together Through COVID-19
  •         Leading Through a Crisis
  •         Leading Together

Take care and I hope to see you soon for a face-to-face conversation (socially distance) as we establish our NEW NORMAL!


Gidget Ruscetta, FACHE
Regent for Hawaii/Pacific
COO
Kapiolani Medical Center/Hawaii Pacific Health
gidget.ruscetta@kapiolani.org


Note
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If you would like to send a message to the Regent, please use the Regent's email listed above. Do not reply directly to this email message since your message will go to Regional Services, and not directly to the Regent.

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Stay current on the latest from ACHE--check out ACHE National News.

Message from the Chapter President

Andrew Giles, MBA, FACHE

Chapter President Andrew Giles issues a thank you to our local Healthcare Heroes, and invites members to participate in alternative opportunities for continuing education.

Aloha Hawaii-Pacific ACHE Members,

To all of the Healthcare Heroes, thank you!It is amazing to see the dedication and professionalism put on display by our clinical teams and support staff during this pandemic. I also trust that as healthcare leaders, we are all leaning in to help support the staff during this time. This has been an "all hands on deck" effort, and it has been encouraging to see the various health care facilities working collaboratively to help meet the health needs of our communities. Kudos to all of you for your support. Together, we will persevere.

As we navigate through the COVID-19 pandemic, the board and I appreciate your flexibility. We have had to cancel several events this year, and we understand that taking care of our patients and staff takes priority in times like these. The September 21-24 in-person education event has been postponed, and we are actively engaged in discussions with ACHE around hosting a series of virtual events later this fall. Through the end of 2020, ACHE members may now earn Face-to-Face Education credits virtually from their home or office. We understand that continuing education and receiving the credits you need to reach or maintain your FACHE credential are important. Your local chapter is committed to providing these educational opportunities virtually. Please stay tuned for more details.

Mahalo for all that you do, be safe.

Thank you,

Andrew


 
Andrew T. Giles, MBA, FACHE
President, Hawai'i-Pacific Chapter of ACHE  
Assistant Administrator - Hospital Operations & Support Services
 
808-432-7960 (office)
808-432-8605 (fax)
808-763-8544 (mobile phone)

Articles of Interest

Connecting During COVID - Exploring Innovative Methods of Maintaining Connection

By Ke'ala Aki

The COVID-19 pandemic has made maintaining effective contact and communication with staff simultaneously more complex and more essential than ever before

Ke‘ala Aki is Manager of Internal Communications for Hawai’i Pacific Health. Here she discusses some of the actions her team is taking to address the unique communications needs that have arisen in response to current circumstances.

The COVID-19 pandemic has revealed a critically important need to take care of the workplace and the people in it. With our staff supporting the frontlines and our health care system at the center of treating patients and the community, we need to look for new methods and systems of communication in order to keep our staff informed about constantly evolving updates and policies.

In response to these needs, Hawai‘i Pacific Health launched HPH eConnect in April. This internal communications platform allows employees to stay connected on the go. HPH eConnect offers a web platform and mobile app through which users receive important updates, company news and others announcements quickly and easily. We saw a 20% registration rate by the end of the first day. Within two weeks we saw 3,500 total sign ups including HPH employees, contracted staff and independent Physicians. Our registration rate is now almost at 70% and we hope to reach 75% by the 6-month mark next month.

Upon implementation, HPH’s internal communications strategy focused primarily on daily COVID-19 updates and Self-Care resources and support. HPH eConnect has allowed us to connect directly with employees and offer transparency through Executive Videos directly from our President and CEO, Ray Vara. We have been able to offer a brand new Healthier Connection Podcast to deliver stories to the HPH community. We’ve also kept staff connected through our social feeds, executive spotlights, New Hire introductions, sharing exclusive discounts and special offers, and employees’ stories of inspiration and recognition. Managers and supervisors can send messages directly to their staff through this tool, which helps our leadership communicate effectively with their employees. To encourage engagement, we also launched a campaign in July called “Sign Up and Get the Scoop”, in honor of National Ice Cream Month. In this campaign, we sent weekly emails to employees who were not registered for HPH eConnect and invited them to sign up. Then we did weekly drawings to reward one employee at each facility who signed up with a $15 gift card for a local ice cream parlor.

We feel that keeping employees updated and informed keeps them engaged. In addition, sharing great news about our organization and ‘feel good’ stories about our staff assures employees that they are valued for the amazing work they do each day. With social distancing guidelines and work-from-home initiatives now in place across our system, employee communications have become more important than ever to keep our staff connected to each other and to our mission of creating a healthier Hawai‘i.

What Seniors Can Expect as Their New Normal in a Post-Vaccine World

Experts say that in the aftermath of the COVID-19 pandemic, everything will change for older Americans, from the way they receive healthcare to how they travel and shop. This also includes their work life and relationships with one another.

Older adults are uniquely vulnerable because their immune systems tend to deteriorate with age, making it so much harder for them to battle not just COVID-19 but all infectious diseases. They are also more likely to have other health conditions, like heart and respiratory diseases, that make it tougher to fight or recover from illness. Even with a potential vaccine, most seniors will be taking additional precautions.

Here’s a preview of post-vaccine life for older Americans:

Medical Care

One in three visits will be telemedicine. 

More regular remote care will be bolstered by a team of doctors to see more patients more efficiently.

Drugstores will do more vaccinations to avoid the germs in doctors’ offices.

Older Americans may have special devices at home to regularly analyze urine and fecal samples.

Travel

Many trips of 800 miles or less will likely become road trips instead of flights.

Regional and local travel will replace foreign travel. The most popular trip for seniors: visiting grandchildren.

Demand for business class will grow. When older travelers (who are financially able) choose to fly, they will more frequently book roomy business-class seats because they won’t want to sit too close to other passengers.

Older couples who fly together, and have the money, will pay for all three seats, so no one is between them.

Hotels will market medical care. Medical capability will be built into more travel options. For example, some hotels will advertise a doctor on-site or one close by.

Disinfecting will be a sales pitch. Expect a rich combination of health and safety “theater,” particularly on cruises that host many older travelers. Employees will be wiping everything frequently.

Cruises will require proof of vaccination. Passengers as well as cruise employees will likely have to prove they’ve been vaccinated before traveling.

Eating/Shopping

Local eateries will gain trust. Neighborhood and small-market restaurants will draw loyal customers because patrons know and trust the owners.

To appeal to older diners, restaurants will prominently display safety-inspection signage and visibly signal their cleanliness standards. They will hire employees exclusively to wipe down tables, chairs and all high-touch points. These employees will be easy to identify and very visible.

Home Life

More seniors will leave assisted living facilities and nursing homes to move in with their families.

Home delivery of almost everything will become the norm for older Americans, and in-person shopping will become much less common.

Older workers will stay home. The 60-and-up workforce increasingly will be reluctant to work anywhere but from home and will be very slow to re-embrace in-person grocery shopping.

Gatherings

There will be forced social distancing. Whenever or wherever large families gather, people exhibiting COVID-like symptoms may not be welcomed under any circumstances.

Older folks will disengage, at a cost. Depression will skyrocket among older people who isolate from family get-togethers and large gatherings.

Public restrooms will be revamped. For germ avoidance, they’ll increasingly get no-touch toilets, urinals, sinks and entrances/exits.


--Adapted from “What Seniors Can Expect as Their New Normal in a Post-Vaccine World,” Kaiser Health News

Community Partnerships More Important Than Ever

Gracias. Mèsi. Thank you.

It’s the simple words I both heard and said over and over during my visits to Beebe’s four COVID-19 testing sites in Georgetown during the end of April and first week of May.

This tremendous multi-day event could not have been accomplished without our many partners: First State Community Action Agency, La Esperanza, La Red Health Center, Town of Georgetown government and police department, Veterans Affairs medical center in Georgetown, Nemours, Delaware National Guard, Westside Family Healthcare. Of course, we could not have led this multi-agency coalition without the guidance, support and partnership of the Governor’s Office and the Delaware Division of Public Health, which were right beside us serving our community during each day of testing.

This tremendous partnership offered a centralized location in our county for COVID-19 testing, allowing access to all and ensuring no language or transportation barrier would prevent someone from getting the information they need to better protect themselves and their families.

One thing I continue to learn about this community—and I am continually grateful for—is the robust relationship that Beebe Healthcare has with our state and community partners. It’s a partnership that stretches back long before COVID-19 rocked our everyday life. Our Population Health Team, through their extensive and long-standing work serving Sussex County in many ways alongside many of the partners I named above, has paved the way for the collaboration that was needed to make testing events successful.

These strengthened bonds will continue to help us all better serve our community as we look ahead to our expected peak in the coming weeks, and the long road to recovery after this virus has subsided.

We are all working toward the same goal: Keeping our community safe and healthy now, and when this pandemic passes, continuing to help everyone maintain their health and wellness.

Safety is at the core of everything we do at Beebe. When we collaborated with our state and community partners to expand COVID-19 testing in Sussex County, it was done to help prevent the spread of the virus and care for those who have been infected.

Safety is also why we opened the COVID Positive Care Center. Patients with the virus or who are suspected to have the virus can be safely treated and cared for – with the goal of taking care of their medical needs and keeping them out of the hospital. Beebe Medical Group also offers expanded telemedicine services to conduct virtual visits with patients from the safety of their home, and continues to operate a COVID-19 screening line for anyone to call if they have questions or need nonemergency help related to the coronavirus.

That focus on safety extends to the Margaret H. Rollins Lewes Campus, where the proper protocols are in place to protect both team members and patients while we continue to care for all patients, including those who are COVID-19 positive.

This relentless focus on safety is why Beebe just received our second consecutive A Grade from the Leapfrog Group, the independent national watchdog organization which is committed to healthcare quality and safety. The Safety Grade is a letter grade assigned to all general hospitals across the country and updated every six months, assessing how well the hospital prevents medical errors and other harms to patients.

We take a moment to celebrate that accomplishment and then get back to work during this pandemic. Our patients deserve nothing less than our best, and I am proud of my team for their daily dedication to quality and safety.

--Adapted from “Community partnerships more important than ever,” Cape Gazette, by David A. Tam, MD, FACHE, president/CEO, Beebe Healthcare, Lewes, Del.

Career and Leadership

Ask an Exec!

Jessica Niles, RN-C

Hawai'i ACHE Chapter Member and Executive Leader Art Gladstone shares his background, philosophy and insights

Hawai'i Pacific Health Vice President and Chief Strategy Officer Art Gladstone was kind enough to spend some time discussing his background, approach to leadership, and thoughts on the changing demands placed on health care leaders.

Q1: What is your current role in your organization?

As Executive VP and Chief Strategy Officer, my role is to support and advance the organization’s goals and strategies and to convert these into actionable programs, processes, and initiatives. I look at the established goals that are focused on the care that we provide as well as on the work that we do in the community and help develop initiatives around these. In this role, I oversee departments that support our strategies, including Community and Government Relations, HR, Marketing, and Conference Services. In working with the leadership of those departments, we align our work efforts with leaders across Hawai‘i Pacific Health. As the healthcare environment evolves, we look at how we can deliver care to our community that is efficient and of the highest quality, and to developing partnerships that help us to do that.

Q2: Can you tell us the story of your path to leadership?

I initially started college with the intension of becoming a Physical Education teacher and a basketball coach. However, some twists and turns led me to study nursing, and I realized that I had a passion for it. It allowed me to apply my talent for connecting with people – coaching, helping, encouraging. I started my nursing career with a focus in mental health, and moved to Hawai‘i in 1990. I worked first as an ER RN at Pali Momi, subsequently moving into management in various capacities from the early 1990s until 2004. At that point, I was serving as COO of Pali Momi. I moved over to Straub to serve as COO there in 2004, and eventually became Chief Nurse Executive for HPH and later CEO of Straub and Pali Momi. I transitioned into my current role in January 2020.

Q3: Do you have leadership philosophies?

I believe that a leader must set clear accountabilities and then ensure that you are providing adequate support and resources to help the people you lead accomplish what they need to achieve. I place a lot of emphasis on mentoring. A leader should understand that people have different levels of experience when they enter a position. Part of leading and mentoring is identifying the areas in which they need support and guidance. People are selected for roles based on the skills they bring. Mentoring them in other areas helps them to grow in their roles and provides the support they need to be successful.

Q4: What are some things you've done in terms of influencing your facility and organizations' culture?

I try to lead by example to ensure that I’m embodying the standards and practices I advance. For instance, I advise mentoring and frequent rounding with direct reports and employees, and I adhere to that. I think that impacts our culture – both in demonstrating consistency between expectations and practices and in modeling our expectations.

I also try to help the people I work with appreciate 2 key points: first, that we have a very important mission that’s more than just words on a wall, but rather something that we all have to understand and embody. Second that each person must know what his or her role is in terms of delivering on the mission. We need to understand these two points to deliver the best care possible.

Q5: How have your role and your activities shifted in response to the COVID-19 pandemic?

I think that the pandemic has highlighted the importance of our strategies. My work has changed in that we have accelerated implementation of initiatives to support those strategies. We have needed to move quickly and nimbly to get things done. A good example is the strategy focused on our telehealth programs. This strategy and associated modalities, for the most part, were in place before the pandemic. We had to accelerate the timeline and scale of the rollout in order to provide safe, consistent care to our patients during the initial stages of the pandemic. This involved providing physicians with information and resources, and ensuring that support was available to enable our providers to transition care to telehealth efficiently.

Additionally having worked in operations I’ve been able to lend support and work on specific projects related to our pandemic response. It has been rewarding to work alongside our HPH leaders in identifying things that need to be done, tackling the implementation of those, and monitoring the progress.

What new needs and responsibilities do you see for health care leaders at this time?

In this time when we’re moving rapidly, the importance of crisp, clear communication is paramount. With our telehealth video platform launch, we had to move quickly and couldn’t convene a lot of meetings and committees. We vetted options, discussed them, made the selection and launched quickly and efficiently. Then we ensured that we had the ongoing support to facilitate adaptation. Frequent communication was key because as we all know you can never over-communicate.

Leaders now more than ever need to be visible. When we launch a program or direction, we need to be present to see how it’s working, to get real time feedback, adapt, and provide the resources people need to succeed.

Pandemic or not, health care is moving at an ever faster pace – new payment systems, more efficient care delivery, etc. We need to be able to adjust and move quickly.

How do you think health care culture and leadership will change moving forward?

I think we will see the current spirit of innovation continue. It’s helped us to be creative and has fostered the ability to form effective teams. We have to be able to identify a problem, put together the right team to solve it, and support them in realizing those solutions. Ideally we identify prospective problems in advance before they occur. Pulling together teams from across disciplines and facilities and empowering them to act will continue to be essential.

We’ve broken out of doing things the way we’ve always done them, and embraced the spirit of action and innovation. This gives people the confidence to think about how we can do things differently in many respects, and I think this will continue.

What advice might you give those looking to develop their leadership skills and careers?

I think the first thing you must do is understand what your talent is – what skill set you bring. Everyone has a unique talent – perhaps how they connect with people, math and numbers, IT abilities, great clinical skills, etc. You have to figure out what that is, then understand where that skill fits best into your organization, how you can employ that talent to add value to the organization.

You need to recognize what the needs are within the organization, and how your talents align with those needs. A position may be open that does not fit your skill set. That may not be the right position for you, but another role will be. That being said, you need to position yourself to step into and grow into a role. Don’t wait around for the “perfect match”, use the skills you have, jump in, and develop the additional skills necessary to fulfill that role. Embrace opportunities and don’t be afraid to say yes.

I also believe in having some luck, or rather creating your own luck, but I define luck in terms of positioning yourself to be successful. You can create the circumstances that create the opportunity for your success. Do your job the best you can, while broadening your skills and knowledge. That positions you for opportunities and leads to continued success.

You also have to be engaged in your organization’s mission, and figure out how you can support others in understanding and engaging with that mission. Seek an organization where you can be over the top passionate about the mission, understand how your talent and passion fit best into that mission, and strive like crazy to do the best you can to deliver on it. This is true at any level – you need to figure out what you need to understand about your department or area to help it best support the mission and strategies of the organization.

Any words of wisdom to share with leaders and aspiring leaders?

I would like to say that leadership is about engaging individuals to understand what their role is in the organization and how that role, regardless of whether it’s patient facing or not, impacts what we do for our community and in the care that we provide. In our organization, leadership is about drawing out the best in people, encouraging them to always be thinking about our patients and how a leader continuously strives to do that.

Mahalo, Art, for sharing your story and thoughts with us!

Member Spotlight

Jessica Niles, RN-C

 

For this month's member spotlight, we feature ACHE Hawai'i member and Chapter Secretary Sally Belles, MBA-HCM, BS, RDN, CDE

Can you please tell us about your background?

I currently work at Queen's Medical Center-Punchbowl as a physician integration specialist. I was born and raised on the island of Oahu, and obtained my Bachelor of Science degree in Nutrition and Dietetics from the University of Hawaii at Manoa. I went on to complete a didactic internship at Vanderbilt University Medical Center in Nashville, Tennessee. I subsequently returned to Hawaii and worked as a clinical dietitian nutritionist and certified diabetes educator for well over 20 years. A special interest in the area of population health and chronic disease management led to roles in provider support services as well as project work. I'm fortunate for the many opportunities I've had to engage and collaborate with providers, clinic staff, and community partners.

Why did you join ACHE and how long have you been a member?

I initially joined ACHE in 2016 while completing my MBA in Healthcare Management at Shidler College of Business Administration. I was encouraged by one of my mentors at the time, who also is a member serving in various leadership roles in ACHE. I knew joining was an important step to expand my network and gain a working knowledge in the area of Healthcare Management.

How has ACHE impacted your career or leadership style?

Networking provided me access to mentors and job opportunities. Educational events geared towards managing change in such a dynamic field as Healthcare Management has been invaluable. I've been privileged to serve as Communications Committee Chair and currently as Secretary for the local chapter Board of Directors.

What would you say to someone who is interested in joining ACHE?

Don't hesitate. ACHE provides numerous resources and opportunities for healthcare leaders, early careerists and students alike.

Do you have any thoughts or insights pertaining to healthcare based on your position or background?

Being an active member of the Hawaii-Pacific Chapter of ACHE has not only helped to shed light on the growing need to positively impact health outcomes in Hawaii, but also how healthcare organizations can come together to develop creative solutions. It's both an amazing and challenging time to be working in healthcare.

 

Sally Belles, MBA-HCM, BS, RDN, CDE

News & Committee Updates

News from the Education Committee

Jessica Niles on behalf of Kristen Croom, MLS(ASCP), MB(ASCP)

Supporting Continuing Education for Our Members

Aloha Hawai'i-Pacific Chapter

I'd like to begin once again by issuing a heartfelt thank you to all of our health care leaders and staff. The work you have all been doing and the pace you've been sustaining are unprecidented.

We have had to adjust our plans and programs to accommodate the pandemic, including, sadly, cancelling the Leadership in Action Conference. However, we want to ensure you that we are doing as much as possible to support our members' needs for ongoing education and development. As such, we are excited to offer a virtual Hawai'i Cluster this fall. This program will consist of two separate sessions, each broken into 4 1.5-hour long programs. Each session will afford participants 6 F2F credits.

The first session, Leading Strategic Change, will be presented by Brown University Adjunct Senior Lecturer Jim Austin, and will provide attendees with the tools to make solid decisions and optimize strategic changes when faced with uncertainty. Session 1 will take place on 10/28, 11/4, 11/11 and 11/18. The second session, Leading in a Changing Environment: Focus on Population Health, will be led by Dr. Jonathan Burroughs, President and CEO of The Burroughs Consulting Network, Inc. This session will present case studies focused on various ways in which organizations are navigating the movement into a capitated population health environment and working collaboratively to improve the health, experience and care costs of defined sub-populations. This session will take place on 11/24, 12/1, 12/8 and 12/15. Registration for both sessions is limited. For more information, please click here or email Kristen Croom at kcroom80@gmail.com 

Please watch for information regarding our annual member meeting, which should be coming to you soon. As always, please let us know if you have any feedback, thoughts or suggestions or would like to volunteer to assist with future education events by emailing kcroom80@gmail.com . Mahalo for your support and commitment to ACHE Hawai'i and our community.

 

With regards,

The Education Committee
Kristen Croom
Co-Chair, Education Committee

kcroom80@gmail.com 

Membership Report: New Fellows, Members, and Recertified Fellows

Travis Clegg, Membership Chair

On behalf of the membership committee, I wish to thank all of you for your engagement with and continued support for our chapter.

Aloha from the membership committee! I am happy to report that a number of new members have joined our chapter since our last newsletter. Welcome to the chapter, and thank you all for your leadership during these challenging times.

 Please extend a warm aloha to our New Members!

  • Jarrin Ching
  • Jared Hamamoto, MD
  • Ciera Johnson
  • Andy Lee, MD
  • CPT Brian Tilly

Congratulations to our Recertified Fellow!

  • Steve Robertson, FACHE

And finally, a big congratulations to Maj Christopher D. Parker, MHA, FACHE, who obtained Fellow status in August.

 
 

ACHE National News

A CEO Dialogue on Empowerment and Equity

On July 21, ACHE President/CEO Deborah J. Bowen, FACHE, CAE, was joined by two CEO panelists—Nancy H. Agee, president/CEO, Carilion Clinic, Roanoke, Va.; and Wright L. Lassiter III, president/CEO, Henry Ford Health System, Detroit, for a conversation about the role of leaders in advancing racial empowerment and working toward health equity. Listen and share the recording with your colleagues.

COVID-19 Resources

Thank you for the work you are doing in your healthcare organizations and communities to manage the impact of COVID-19 and take care of patients. We are well-aware these are extraordinary times for you as leaders.

Now more than ever, it is important to remain connected to your professional society and fellow healthcare leaders. Our COVID-19 Resource Center is updated regularly with perspectives from front-line leaders, documents, and downloadable webinars and podcasts. We are here to support you.

New and Improved ACHE Leadership Mentoring Network

Mentoring is one of ACHE’s highest priorities. We believe that no matter where you are in your career, mentoring others—and being mentored—is an integral part of professional growth and leadership development. To that end, ACHE’s new digital mentoring platform is designed to enhance the mentoring experience and broaden the reach for mentoring experiences and support overall. The first cohort will launch Oct. 1. For more information on the program, please visit the LMN area on ache.org.

Exam Authorized and Recertification Extensions

Any individual who is currently Exam Authorized with an application expiration date occurring in 2020 are extended through Dec. 31, 2020 to take and pass the Board of Governors Exam.

FACHE® Recertification deadlines are extended for the 2019 and 2020 classes. Each recertification class must have met all of the requirements, submitted their application and paid the recertification fee by the new mandatory deadlines.

  • 2019 Recertification Class Extension is Dec. 31, 2020
  • 2020 Recertification Class Extension is March 31, 2021

Board of Governors Exam at Pearson VUE Testing Centers

Pearson VUE Centers continue availability for taking the Board of Governors Exam. The company is following recommendations from the CDC and World Health Organization for preventing the spread of COVID-19 and protecting testing candidates and staff. As such, availability is limited at this time due to social distancing guidelines and government guidance and candidates for the Board of Governors Exam are encourage to scheduled their appointments well in advance. Some test centers are extending their hours to be open nearly 24 hours a day.

Candidates must bring and wear a face mask while at a Pearson VUE test center and throughout the Exam. Any surgical or cloth face mask, including a homemade face mask, is acceptable as long as the nose and mouth are fully covered. Candidates without a face mask will be denied testing services.

Additional health and safety measures at Pearson VUE test centers include:

  • Hand sanitizer available in the waiting area and prior to entering the testing room.
  • Increased cleaning and disinfecting regimens in between all testing appointments.
  • Tissues provided to candidates upon arrival at the test center.
  • Candidates permitted to wear disposable gloves if they choose.
  • Candidates reminded to wash their hands or utilize hand sanitizer upon arrival at the test center.
  • Enforcement of local social distancing requirements.

Calendars and Recent Events

Calendar of Events

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Calendar of Educational Events

Upcoming Calendar of Educational Events


*In-Person education events have been canceled due to COVID-19.  Click here for the dates and times of various Virtual Face-to-Face Education Courses available.*


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ACHE Resources

Career Corner

Whether you're an early careerist, making a career transition, or getting ready to retire from the C-suite; ACHE's Career Resource Center offers a myriad of tools and resources to help you succeed.

Refine Your Interview Skills

Our unique interview prep tool will grant you a one-year subscription to test your responses to expert-recommended interview questions for positions at a variety of career levels and best practices for your responses.

"I had not participated in a formal interview in several years. ACHE's Interview Prep Tool was incredibly helpful in allowing me to think through answers to potential interview questions and even watch my responses on video! I have always believed you can be more sincere if you're well prepared, and with ACHE's Interview Prep Tool, that was certainly the case.""

- Tripp Penn, CEO, Upson Regional Medical Center

Take a Practice Interview

Assess your interview presence with the Self-Directed Interview Prep Tool. Record yourself responding to expert-recommended questions, then self-evaluate your performance on key markers such as answer content, filler language, and eye contact. Finally, share your video with career coaches and mentors for feedback.

INTERVIEW PREP TOOL - SELF-DIRECTED ->

Receive Expert Feedback

In addition to the powerful benefits from the self-directed Interview Prep Tool, our Enhanced version offers you a personalized critique of your practice interview video from the ACHE Career Resource Center. Receive expert advice on how to strengthen your performance, as well as the option for a second follow-up review.

INTERVIEW PREP TOOL - ENHANCED ->


Access Complimentary Resources for the Board of Governors Exam

Preparing for the Board of Governors Exam?  AHCE has got you covered!  Check out resources available on the ACHE website.

The Board of Governors (BOG) Exam Outline is the blueprint for the BOG Exam. Every question on the Exam is associated with one of the knowledge or skill statements found in this outline. The Reference Manual includes a list of recommended readings, test-taker comments and study tips. 

FACHE overview webinars provide a general look at the advancement process. Participants will learn how the FACHE credential can earn them the distinction of being the best of the best in healthcare management. The webinars cover the requirements, application process, BOG Exam, study resources and maintenance requirements. Plus, participants have the opportunity to ask questions about the advancement process. An upcoming session is scheduled for September 10. Register online here.

Additional resources designed to supplement other study resources are available as well. These include the Board of Governors Review Course, Online Tutorial and Exam Study Bundle.   

ACHE offers complimentary resources for Members beginning the journey toward board certification and the FACHE® credential. These resources are designed to help Members succeed so they can be formally recognized for their competency, professionalism, ethical decision making, and commitment to lifelong learning.

Disclaimers/Sponsors

Ensure delivery of Chapter E-newsletter (Disclaimer)

To ensure delivery of your chapter newsletter, please add info@hawaii.ache.org to your email address book or Safe Sender List. If you are still having problems receiving our communications, see our white-listing page for more details:

http://www.commpartners.com/website/white-listing.htm 

 

Thank you to all our Sponsors

The ACHE Hawai’i-Pacific Chapter is pleased to announce our valuable sponsors for this year. Our sponsors allow us to continue to offer high quality continuing education and leadership development to prepare Hawai’i’s healthcare leaders for the ever changing and challenging health care landscape.  
 
Platinum Sponsors
  • Hawai’i Pacific Health
  • Hawai‘i Pathologists
  • Kaiser Permanente 
  • The Queen’s Health Systems
Gold Sponsors
  • TRANE (Ingersoll Rand Company)
Silver Sponsors
  • Martti 
  • Hawai‘i Pacific X-Ray Corporation
  • Cache Valley Electric
  • Stryker

Many thanks to our sponsors: