Hawaii - Pacific Chapter of ACHEFall 2020 Vol. 3
Messages from Chapter Leadership
Message from the Regent
Hawaii-Pacific Regent, Gidget Ruscetta communicates ACHE's mission to advance healthcare leaders and the field of healthcare management excellence.

Message from Your ACHE Regent
Spring/Summer 2020
Hawai'i Pacific ACHE Members,
A few months
ago, I was planning to fly to Chicago to reconnect with friends, meet new ACHE
members, and participate in conversations about the latest health care
changes as we all plan for payment transformation.
Fast forward
to today, and I am standing in my office planning for a "NEW NORMAL".
Wow, normal. What does that even mean anymore? Everyone is wearing a mask,
screening patients for COVID-19 before surgery, engaged in telemedicine visits with
physicians, and social distancing. Never in my 30 + years in health care did I
ever think I would be looking at the services we provide through this lens. Our
nature in Hawai'i and the Pacific is to greet each other with a hug and a kiss.
Now we hesitate to get close and try to greet each other with a smile through
our eyes.
As I reflect
on a few short weeks ago, we were preparing for Congress and the excitement of
seeing old friends and making new connections. I feel so blessed and fortunate
to have you as a colleague and member of our Hawai'i Pacific Chapter of ACHE.
When I think of all of you, and the work we have accomplished to keep
our staff, patients, and community safe through this pandemic, I think
of perseverance, accomplishment, togetherness, community, and the list
goes on. YOU ARE MY HEALTH CARE HEROES!
Take time to
reflect on what you and your staff have accomplished and know we will get
through this together. Remember, ACHE is here to support you during this
difficult time.
Please refer to the ACHE
website
for a few reminders:
o The online COVID-19 Resource that includes webinars, articles, and podcasts. There
are also other resources such as the Social Media How-to Guide that provides members a guide on how to best
utilize social media platforms.
o Upcoming webinars (eligible for 1 ACHE Qualified
Education credit each)
o Posted Articles by Deborah J.
Bowen, FACHE, CAE, president, and CEO, ACHE:
-
Leading Together Through COVID-19
-
Leading Through a Crisis
-
Leading Together
Take care
and I hope to see you soon for a face-to-face conversation (socially distance) as we
establish our NEW NORMAL!

Gidget Ruscetta, FACHE
Regent for Hawaii/Pacific
COO
Kapiolani Medical Center/Hawaii Pacific Health
gidget.ruscetta@kapiolani.org
Note:
If you would like to send a message to the Regent, please use the Regent's
email listed above. Do not reply directly to this email message since your
message will go to Regional Services, and not directly to the Regent.
******
Stay current on the latest from ACHE--check out ACHE National News.
Message from the Chapter President
Andrew Giles, MBA, FACHE
Chapter President Andrew Giles issues a thank you to our local Healthcare Heroes, and invites members to participate in alternative opportunities for continuing education.
Aloha Hawaii-Pacific ACHE Members,
To all of the Healthcare Heroes, thank you!It is amazing to see the dedication and professionalism put on display by our clinical teams and support staff during this pandemic. I also trust that as healthcare leaders, we are all leaning in to help support the staff during this time. This has been an "all hands on deck" effort, and it has been encouraging to see the various health care facilities working collaboratively to help meet the health needs of our communities. Kudos to all of you for your support. Together, we will persevere.
As we navigate through the COVID-19 pandemic, the board and I appreciate your flexibility. We have had to cancel several events this year, and we understand that taking care of our patients and staff takes priority in times like these. The September 21-24 in-person education event has been postponed, and we are actively engaged in discussions with ACHE around hosting a series of virtual events later this fall. Through the end of 2020, ACHE members may now earn Face-to-Face Education credits virtually from their home or office. We understand that continuing education and receiving the credits you need to reach or maintain your FACHE credential are important. Your local chapter is committed to providing these educational opportunities virtually. Please stay tuned for more details.
Mahalo for all that you do, be safe.
Thank you,
Andrew
Andrew T. Giles, MBA, FACHE
President, Hawai'i-Pacific Chapter of ACHE
Assistant Administrator - Hospital Operations & Support Services
808-432-7960 (office)
808-432-8605 (fax)
808-763-8544 (mobile phone)
Articles of Interest
Connecting During COVID - Exploring Innovative Methods of Maintaining Connection
By Ke'ala Aki
The COVID-19 pandemic has made maintaining effective contact and communication with staff simultaneously more complex and more essential than ever before
Ke‘ala Aki is Manager of Internal Communications for Hawai’i
Pacific Health. Here she discusses some of the actions her team is taking to
address the unique communications needs that have arisen in response to current
circumstances.
The COVID-19 pandemic has revealed a critically important
need to take care of the workplace and the people in it. With our staff
supporting the frontlines and our health care system at the center of treating
patients and the community, we need to look for new methods and systems of
communication in order to keep our staff informed about constantly evolving
updates and policies.
In response to these needs, Hawai‘i Pacific Health launched
HPH eConnect in April. This internal communications platform allows employees to
stay connected on the go. HPH eConnect offers a web platform and mobile
app through which users receive important updates, company news and others
announcements quickly and easily. We saw a 20% registration rate by the
end of the first day. Within two weeks we saw 3,500 total sign ups including
HPH employees, contracted staff and independent Physicians. Our registration
rate is now almost at 70% and we hope to reach 75% by the 6-month mark next
month.
Upon implementation, HPH’s internal communications strategy
focused primarily on daily COVID-19 updates and Self-Care resources and
support. HPH eConnect has allowed us to connect directly with employees
and offer transparency through Executive Videos directly from our President and
CEO, Ray Vara. We have been able to offer a brand new Healthier Connection
Podcast to deliver stories to the HPH community. We’ve also kept staff
connected through our social feeds, executive spotlights, New Hire introductions,
sharing exclusive discounts and special offers, and employees’ stories of
inspiration and recognition. Managers and supervisors can send messages
directly to their staff through this tool, which helps our leadership
communicate effectively with their employees. To encourage engagement, we
also launched a campaign in July called “Sign Up and Get the Scoop”, in honor
of National Ice Cream Month. In this campaign, we sent weekly emails to
employees who were not registered for HPH eConnect and invited them to sign up.
Then we did weekly drawings to reward one employee at each facility who signed
up with a $15 gift card for a local ice cream parlor.
We feel that keeping employees updated and informed keeps
them engaged. In addition, sharing great news about our organization and
‘feel good’ stories about our staff assures employees that they are valued for
the amazing work they do each day. With social distancing guidelines and
work-from-home initiatives now in place across our system, employee
communications have become more important than ever to keep our staff connected
to each other and to our mission of creating a healthier Hawai‘i.
What Seniors Can Expect as Their New Normal in a Post-Vaccine World
Experts say that in the aftermath of the COVID-19 pandemic,
everything will change for older Americans, from the way they receive
healthcare to how they travel and shop. This also includes their work life and
relationships with one another.
Older adults are uniquely vulnerable because their immune
systems tend to deteriorate with age, making it so much harder for them to
battle not just COVID-19 but all infectious diseases. They are also more likely
to have other health conditions, like heart and respiratory diseases, that make
it tougher to fight or recover from illness. Even with a potential vaccine, most
seniors will be taking additional precautions.
Here’s a preview of post-vaccine life for older Americans:
Medical Care
One in three visits will be telemedicine.
More regular remote care will be bolstered by a
team of doctors to see more patients more efficiently.
Drugstores will do more vaccinations to avoid
the germs in doctors’ offices.
Older Americans may have special devices at home
to regularly analyze urine and fecal samples.
Travel
Many trips of 800 miles or less will likely
become road trips instead of flights.
Regional and local travel will replace foreign
travel. The most popular trip for seniors: visiting grandchildren.
Demand for business class will grow. When
older travelers (who are financially able) choose to fly, they will more
frequently book roomy business-class seats because they won’t want to sit too
close to other passengers.
Older couples who fly together, and have the
money, will pay for all three seats, so no one is between them.
Hotels will market medical care. Medical
capability will be built into more travel options. For example, some hotels
will advertise a doctor on-site or one close by.
Disinfecting will be a sales pitch. Expect
a rich combination of health and safety “theater,” particularly on cruises that
host many older travelers. Employees will be wiping everything frequently.
Cruises will require proof of
vaccination. Passengers as well as cruise employees will likely have to
prove they’ve been vaccinated before traveling.
Eating/Shopping
Local eateries will gain
trust. Neighborhood and small-market restaurants will draw loyal customers
because patrons know and trust the owners.
To appeal to older diners, restaurants will
prominently display safety-inspection signage and visibly signal their
cleanliness standards. They will hire employees exclusively to wipe down
tables, chairs and all high-touch points. These employees will be easy to
identify and very visible.
Home Life
More seniors will leave assisted living
facilities and nursing homes to move in with their families.
Home delivery of almost everything will become
the norm for older Americans, and in-person shopping will become much less
common.
Older workers will stay home. The 60-and-up
workforce increasingly will be reluctant to work anywhere but from home and
will be very slow to re-embrace in-person grocery shopping.
Gatherings
There will be forced social
distancing. Whenever or wherever large families gather, people exhibiting
COVID-like symptoms may not be welcomed under any circumstances.
Older folks will disengage, at a
cost. Depression will skyrocket among older people who isolate from family
get-togethers and large gatherings.
Public restrooms will be revamped. For germ
avoidance, they’ll increasingly get no-touch toilets, urinals, sinks and
entrances/exits.
--Adapted from “What
Seniors Can Expect as Their New Normal in a Post-Vaccine World,” Kaiser
Health News
Community Partnerships More Important Than Ever
Gracias.
Mèsi. Thank you.
It’s the simple
words I both heard and said over and over during my visits to Beebe’s four
COVID-19 testing sites in Georgetown during the end of April and first week of
May.
This tremendous
multi-day event could not have been accomplished without our many partners:
First State Community Action Agency, La Esperanza, La Red Health Center, Town
of Georgetown government and police department, Veterans Affairs medical center
in Georgetown, Nemours, Delaware National Guard, Westside Family Healthcare. Of
course, we could not have led this multi-agency coalition without the guidance,
support and partnership of the Governor’s Office and the Delaware Division of
Public Health, which were right beside us serving our community during each day
of testing.
This tremendous
partnership offered a centralized location in our county for COVID-19 testing,
allowing access to all and ensuring no language or transportation barrier would
prevent someone from getting the information they need to better protect
themselves and their families.
One thing I
continue to learn about this community—and I am continually grateful for—is the
robust relationship that Beebe Healthcare has with our state and community
partners. It’s a partnership that stretches back long before COVID-19 rocked
our everyday life. Our Population Health Team, through their extensive and
long-standing work serving Sussex County in many ways alongside many of the
partners I named above, has paved the way for the collaboration that was needed
to make testing events successful.
These
strengthened bonds will continue to help us all better serve our community as
we look ahead to our expected peak in the coming weeks, and the long road to
recovery after this virus has subsided.
We are all
working toward the same goal: Keeping our community safe and healthy now, and
when this pandemic passes, continuing to help everyone maintain their health
and wellness.
Safety is at the
core of everything we do at Beebe. When we collaborated with our state and
community partners to expand COVID-19 testing in Sussex County, it was done to
help prevent the spread of the virus and care for those who have been infected.
Safety is also
why we opened the COVID Positive Care Center. Patients with the virus or who
are suspected to have the virus can be safely treated and cared for – with the
goal of taking care of their medical needs and keeping them out of the
hospital. Beebe Medical Group also offers expanded telemedicine services to
conduct virtual visits with patients from the safety of their home, and
continues to operate a COVID-19 screening line for anyone to call if they have
questions or need nonemergency help related to the coronavirus.
That focus on
safety extends to the Margaret H. Rollins Lewes Campus, where the proper
protocols are in place to protect both team members and patients while we
continue to care for all patients, including those who are COVID-19 positive.
This relentless
focus on safety is why Beebe just received our second consecutive A Grade from
the Leapfrog Group, the independent national watchdog organization which is
committed to healthcare quality and safety. The Safety Grade is a letter grade
assigned to all general hospitals across the country and updated every six
months, assessing how well the hospital prevents medical errors and other harms
to patients.
We take a moment
to celebrate that accomplishment and then get back to work during this
pandemic. Our patients deserve nothing less than our best, and I am proud of my
team for their daily dedication to quality and safety.
--Adapted from “Community partnerships more important than
ever,” Cape
Gazette, by David A. Tam, MD, FACHE, president/CEO, Beebe Healthcare,
Lewes, Del.
Career and Leadership
Ask an Exec!
Jessica Niles, RN-C
Hawai'i ACHE Chapter Member and Executive Leader Art Gladstone shares his background, philosophy and insights
Hawai'i Pacific Health Vice President and Chief Strategy Officer Art Gladstone was kind enough to spend some time discussing his background, approach to leadership, and thoughts on the changing demands placed on health care leaders.
Q1: What is your current role in your organization?
As Executive VP and Chief Strategy
Officer, my role is to support and advance the organization’s goals and strategies
and to convert these into actionable programs, processes, and initiatives. I
look at the established goals that are focused on the care that we provide as
well as on the work that we do in the community and help develop initiatives
around these. In this role, I oversee departments that support our strategies,
including Community and Government Relations, HR, Marketing, and Conference
Services. In working with the leadership of those departments, we align our
work efforts with leaders across Hawai‘i Pacific Health. As the healthcare
environment evolves, we look at how we can deliver care to our community that
is efficient and of the highest quality, and to developing partnerships that help
us to do that.
Q2: Can you tell us the story of your path to leadership?
I initially started college with the
intension of becoming a Physical Education teacher and a basketball coach.
However, some twists and turns led me to study nursing, and I realized that I
had a passion for it. It allowed me to apply my talent for connecting with
people – coaching, helping, encouraging. I started my nursing career with a
focus in mental health, and moved to Hawai‘i in 1990. I worked first as an ER
RN at Pali Momi, subsequently moving into management in various capacities from
the early 1990s until 2004. At that point, I was serving as COO of Pali Momi. I
moved over to Straub to serve as COO there in 2004, and eventually became Chief
Nurse Executive for HPH and later CEO of Straub and Pali Momi. I transitioned
into my current role in January 2020.
Q3: Do you have leadership philosophies?
I believe that a leader must set clear
accountabilities and then ensure that you are providing adequate support and resources
to help the people you lead accomplish what they need to achieve. I place a lot
of emphasis on mentoring. A leader should understand that people have different
levels of experience when they enter a position. Part of leading and mentoring
is identifying the areas in which they need support and guidance. People are selected
for roles based on the skills they bring. Mentoring them in other areas helps
them to grow in their roles and provides the support they need to be
successful.
Q4: What are some things you've done in terms of influencing your facility and organizations' culture?
I try to lead by example to ensure
that I’m embodying the standards and practices I advance. For instance, I
advise mentoring and frequent rounding with direct reports and employees, and I
adhere to that. I think that impacts our culture – both in demonstrating consistency
between expectations and practices and in modeling our expectations.
I also try to help the people I work
with appreciate 2 key points: first,
that we have a very important mission that’s more than just words on a wall,
but rather something that we all have to understand and embody. Second
that each person must know what his or her role is in terms of delivering on
the mission. We need to understand these two points to deliver the best care
possible.
Q5: How have your role and your activities shifted in response to the COVID-19 pandemic?
I think that the pandemic has
highlighted the importance of our strategies. My work has changed in that we
have accelerated implementation of initiatives to support those strategies. We
have needed to move quickly and nimbly to get things done. A good example is
the strategy focused on our telehealth programs. This strategy and associated
modalities, for the most part, were in place before the pandemic. We had to
accelerate the timeline and scale of the rollout in order to provide safe,
consistent care to our patients during the initial stages of the pandemic. This
involved providing physicians with information and resources, and ensuring that
support was available to enable our providers to transition care to telehealth
efficiently.
Additionally having worked in
operations I’ve been able to lend support and work on specific projects related
to our pandemic response. It has been
rewarding to work alongside our HPH leaders in identifying things that need to
be done, tackling the implementation of those, and monitoring the progress.
What new needs and responsibilities do you see for health care leaders at this time?
In this time when we’re moving
rapidly, the importance of crisp, clear communication is paramount. With our
telehealth video platform launch, we had to move quickly and couldn’t convene a
lot of meetings and committees. We vetted options, discussed them, made the
selection and launched quickly and efficiently. Then we ensured that we had the
ongoing support to facilitate adaptation. Frequent communication was key
because as we all know you can never over-communicate.
Leaders now more than ever need to be
visible. When we launch a program or direction, we need to be present to see
how it’s working, to get real time feedback, adapt, and provide the resources
people need to succeed.
Pandemic or not, health care is moving
at an ever faster pace – new payment systems, more efficient care delivery,
etc. We need to be able to adjust and move quickly.
How do you think health care culture and leadership will change moving forward?
I think we will see the current spirit
of innovation continue. It’s helped us to be creative and has fostered the
ability to form effective teams. We have to be able to identify a problem, put
together the right team to solve it, and support them in realizing those
solutions. Ideally we identify prospective problems in advance before they
occur. Pulling together teams from across disciplines and facilities and
empowering them to act will continue to be essential.
We’ve broken out of doing things the
way we’ve always done them, and embraced the spirit of action and innovation.
This gives people the confidence to think about how we can do things
differently in many respects, and I think this will continue.
What advice might you give those looking to develop their leadership skills and careers?
I think the first thing you must do is
understand what your talent is – what skill set you bring. Everyone has a
unique talent – perhaps how they connect with people, math and numbers, IT
abilities, great clinical skills, etc. You have to figure out what that is,
then understand where that skill fits best into your organization, how you can
employ that talent to add value to the organization.
You need to recognize what the needs
are within the organization, and how your talents align with those needs. A
position may be open that does not fit your skill set. That may not be the
right position for you, but another role will be. That being said, you need to
position yourself to step into and grow into a role. Don’t wait around for the
“perfect match”, use the skills you have, jump in, and develop the additional
skills necessary to fulfill that role. Embrace opportunities and don’t be
afraid to say yes.
I also believe in having some luck, or
rather creating your own luck, but I define luck in terms of positioning
yourself to be successful. You can create the circumstances that create the
opportunity for your success. Do your job the best you can, while broadening
your skills and knowledge. That positions you for opportunities and leads to
continued success.
You
also have to be engaged in your organization’s mission, and figure out how you
can support others in understanding and engaging with that mission. Seek an
organization where you can be over the top passionate about the mission,
understand how your talent and passion fit best into that mission, and strive like crazy to
do the best you can to deliver on it. This is true at any level – you need to
figure out what you need to understand about your department or area to help it
best support the mission and strategies of the organization.
Any words of wisdom to share with leaders and aspiring leaders?
I would like to say that leadership is
about engaging individuals to understand what their role is in the organization
and how that role, regardless of whether it’s patient facing or not, impacts
what we do for our community and in the care that we provide. In our
organization, leadership is about drawing out the best in people, encouraging
them to always be thinking about our patients and how a leader continuously
strives to do that.
Mahalo, Art, for sharing your story and thoughts with us!
Member Spotlight
Jessica Niles, RN-C
For this month's member spotlight, we feature ACHE Hawai'i member and Chapter Secretary Sally Belles, MBA-HCM, BS, RDN, CDE
Can you please tell us about your background?
I currently work at Queen's Medical Center-Punchbowl as a physician integration specialist. I was born and raised on the island of Oahu, and obtained my Bachelor of Science degree in Nutrition and Dietetics from the University of Hawaii at Manoa. I went on to complete a didactic internship at Vanderbilt University Medical Center in Nashville, Tennessee. I subsequently returned to Hawaii and worked as a clinical dietitian nutritionist and certified diabetes educator for well over 20 years. A special interest in the area of population health and chronic disease management led to roles in provider support services as well as project work. I'm fortunate for the many opportunities I've had to engage and collaborate with providers, clinic staff, and community partners.
Why did you join ACHE and how long have you been a member?
I initially joined ACHE in 2016 while completing my MBA in Healthcare Management at Shidler College of Business Administration. I was encouraged by one of my mentors at the time, who also is a member serving in various leadership roles in ACHE. I knew joining was an important step to expand my network and gain a working knowledge in the area of Healthcare Management.
How has ACHE impacted your career or leadership style?
Networking provided me access to mentors and job opportunities. Educational events geared towards managing change in such a dynamic field as Healthcare Management has been invaluable. I've been privileged to serve as Communications Committee Chair and currently as Secretary for the local chapter Board of Directors.
What would you say to someone who is interested in joining ACHE?
Don't hesitate. ACHE provides numerous resources and opportunities for healthcare leaders, early careerists and students alike.
Do you have any thoughts or insights pertaining to healthcare based on your position or background?
Being an active member of the Hawaii-Pacific Chapter of ACHE has not only helped to shed light on the growing need to positively impact health outcomes in Hawaii, but also how healthcare organizations can come together to develop creative solutions. It's both an amazing and challenging time to be working in healthcare.
Sally Belles, MBA-HCM, BS, RDN, CDE
News & Committee Updates
News from the Education Committee
Jessica Niles on behalf of Kristen Croom, MLS(ASCP), MB(ASCP)
Supporting Continuing Education for Our Members
Aloha Hawai'i-Pacific Chapter
I'd like to begin once again by issuing a heartfelt thank you to all of our health care leaders and staff. The work you have all been doing and the pace you've been sustaining are unprecidented.
We have had to adjust our plans and programs to accommodate the pandemic, including, sadly, cancelling the Leadership in Action Conference. However, we want to ensure you that we are doing as much as possible to support our members' needs for ongoing education and development. As such, we are excited to offer a virtual Hawai'i Cluster this fall. This program will consist of two separate sessions, each broken into 4 1.5-hour long programs. Each session will afford participants 6 F2F credits.
The first session, Leading Strategic Change, will be presented by Brown University Adjunct Senior Lecturer Jim Austin, and will provide attendees with the tools to make solid decisions and optimize strategic changes when faced with uncertainty. Session 1 will take place on 10/28, 11/4, 11/11 and 11/18. The second session, Leading in a Changing Environment: Focus on Population Health, will be led by Dr. Jonathan Burroughs, President and CEO of The Burroughs Consulting Network, Inc. This session will present case studies focused on various ways in which organizations are navigating the movement into a capitated population health environment and working collaboratively to improve the health, experience and care costs of defined sub-populations. This session will take place on 11/24, 12/1, 12/8 and 12/15. Registration for both sessions is limited. For more information, please click here or email Kristen Croom at kcroom80@gmail.com
Please watch for information regarding our annual member meeting, which should be coming to you soon. As always, please let us know if you have any feedback, thoughts or suggestions or would like to volunteer to assist with future education events by emailing kcroom80@gmail.com . Mahalo for your support and commitment to ACHE Hawai'i and our community.
With regards,
The Education Committee
Membership Report: New Fellows, Members, and Recertified Fellows
Travis Clegg, Membership Chair
On behalf of the membership committee, I wish to thank all of you for your engagement with and continued support for our chapter.
Aloha from the membership committee! I am happy to report that a number of new members have joined our chapter since our last newsletter. Welcome to the chapter, and thank you all for your leadership during these challenging times.
Please extend a warm aloha to our New Members!
- Jarrin Ching
- Jared Hamamoto, MD
- Ciera Johnson
- Andy Lee, MD
- CPT Brian Tilly
Congratulations to our Recertified Fellow!
And finally, a big congratulations to Maj Christopher D. Parker, MHA, FACHE, who obtained Fellow status in August.
ACHE National News
A CEO Dialogue on Empowerment and Equity
On July 21, ACHE
President/CEO Deborah J. Bowen, FACHE, CAE, was joined by two CEO
panelists—Nancy H. Agee, president/CEO, Carilion Clinic, Roanoke, Va.; and
Wright L. Lassiter III, president/CEO, Henry Ford Health System, Detroit, for a
conversation about the role of leaders in advancing racial empowerment and
working toward health equity. Listen and share the recording with your colleagues.
COVID-19 Resources
Thank you for the work you are doing in your healthcare organizations and
communities to manage the impact of COVID-19 and take care of patients. We are
well-aware these are extraordinary times for you as leaders.
Now more than ever, it
is important to remain connected to your professional society and fellow
healthcare leaders. Our COVID-19 Resource Center is updated regularly with
perspectives from front-line leaders, documents, and downloadable webinars and
podcasts. We are here to support you.
New and Improved ACHE Leadership Mentoring Network
Mentoring is one of ACHE’s highest priorities. We
believe that no matter where you are in your career, mentoring others—and being
mentored—is an integral part of professional growth and leadership
development. To that end, ACHE’s new digital mentoring platform is
designed to enhance the mentoring experience and broaden the reach for
mentoring experiences and support overall. The first cohort will launch
Oct. 1. For more information on the program, please visit the LMN
area on ache.org.
Exam Authorized and Recertification Extensions
Any
individual who is currently Exam Authorized with an application expiration date
occurring in 2020 are extended through Dec. 31, 2020 to take and pass the Board of Governors Exam.
FACHE®
Recertification deadlines are extended for the 2019 and 2020 classes. Each
recertification class must have met all of the requirements, submitted their
application and paid the recertification fee by the new mandatory deadlines.
- 2019
Recertification Class Extension is Dec. 31, 2020
- 2020
Recertification Class Extension is March 31, 2021
Board of Governors Exam at Pearson VUE Testing Centers
Pearson VUE Centers continue
availability for taking the Board of Governors Exam. The company is following recommendations from the CDC and World Health
Organization for preventing the spread of COVID-19 and protecting testing
candidates and staff. As such, availability is limited at this time due
to social distancing guidelines and government guidance and candidates for the
Board of Governors Exam are encourage to scheduled their appointments well in
advance. Some test centers are extending their hours to be open nearly 24 hours
a day.
Candidates must bring and wear a face
mask while at a Pearson VUE test center and throughout the Exam. Any surgical
or cloth face mask, including a homemade face mask, is acceptable as long as
the nose and mouth are fully covered. Candidates without a face mask will be
denied testing services.
Additional
health and safety measures at Pearson VUE test centers include:
- Hand
sanitizer available in the waiting area and prior to entering the testing
room.
- Increased
cleaning and disinfecting regimens in between all testing appointments.
- Tissues
provided to candidates upon arrival at the test center.
- Candidates
permitted to wear disposable gloves if they choose.
- Candidates
reminded to wash their hands or utilize hand sanitizer upon arrival at the
test center.
- Enforcement
of local social distancing requirements.
Calendars and Recent Events
Calendar of Events
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Calendar of Educational Events
Upcoming Calendar of Educational Events
*In-Person education events have been canceled due to COVID-19. Click here for the dates and times of various Virtual Face-to-Face Education Courses available.*
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ACHE Resources
Career Corner
Whether you're an early careerist, making a career transition, or getting ready to retire from the C-suite; ACHE's Career Resource Center offers a myriad of tools and resources to help you succeed.
Refine Your Interview Skills
Our unique interview prep tool will grant you a one-year
subscription to test your responses to expert-recommended interview questions
for positions at a variety of career levels and best practices for your
responses.
"I had not participated in a formal interview in
several years. ACHE's Interview Prep Tool was incredibly helpful in allowing me
to think through answers to potential interview questions and even watch my
responses on video! I have always believed you can be more sincere if you're
well prepared, and with ACHE's Interview Prep Tool, that was certainly the
case.""
- Tripp Penn, CEO, Upson Regional Medical Center
Take a Practice Interview
Assess your interview presence with the Self-Directed
Interview Prep Tool. Record yourself responding to expert-recommended
questions, then self-evaluate your performance on key markers such as answer
content, filler language, and eye contact. Finally, share your video with
career coaches and mentors for feedback.
INTERVIEW PREP TOOL - SELF-DIRECTED ->
Receive Expert Feedback
In addition to the powerful benefits from the self-directed
Interview Prep Tool, our Enhanced version offers you a personalized critique of
your practice interview video from the ACHE Career Resource Center. Receive
expert advice on how to strengthen your performance, as well as the option for
a second follow-up review.
INTERVIEW PREP TOOL - ENHANCED ->
Access Complimentary Resources for the Board of Governors Exam
Preparing for the Board of Governors Exam? AHCE has got you covered! Check out resources available on the ACHE website.
The Board of Governors (BOG) Exam Outline is the blueprint for the BOG Exam. Every question on the Exam is
associated with one of the knowledge or skill statements found in this outline.
The Reference Manual includes a
list of recommended readings, test-taker comments and study tips.
FACHE overview webinars provide a general look at the advancement
process. Participants will learn how the FACHE credential can earn them the
distinction of being the best of the best in healthcare management. The webinars
cover the requirements, application process, BOG Exam, study resources and
maintenance requirements. Plus, participants have the opportunity to ask
questions about the advancement process. An upcoming session is scheduled for September 10. Register online here.
Additional resources designed to supplement
other study resources are available as well. These include the Board of Governors Review Course, Online Tutorial and Exam
Study Bundle.
ACHE offers complimentary resources for
Members beginning the journey toward board certification and the FACHE®
credential. These resources are designed to help Members succeed so they can be
formally recognized for their competency, professionalism, ethical decision
making, and commitment to lifelong learning.
Disclaimers/Sponsors
Ensure delivery of Chapter E-newsletter (Disclaimer)
To ensure delivery of your chapter newsletter, please add info@hawaii.ache.org to your email address book or Safe Sender List. If you are still having problems receiving our communications, see our white-listing page for more details:
http://www.commpartners.com/website/white-listing.htm
Thank you to all our Sponsors
The ACHE Hawai’i-Pacific Chapter is pleased to announce our valuable sponsors for this year. Our sponsors allow us to continue to offer high quality continuing education and leadership development to prepare Hawai’i’s healthcare leaders for the ever changing and challenging health care landscape.
Platinum Sponsors
- Hawai’i Pacific Health
- Hawai‘i Pathologists
- Kaiser Permanente
- The Queen’s Health Systems
Gold Sponsors
- TRANE (Ingersoll Rand Company)
Silver Sponsors
- Martti
- Hawai‘i Pacific X-Ray Corporation
- Cache Valley Electric
- Stryker
Many thanks to our sponsors:
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