Hawaii - Pacific Chapter of ACHE
Messages from Chapter Leadership
Message from the Regent
Hawaii-Pacific Regent, Gidget Ruscetta communicates ACHE's mission to advance healthcare leaders and the field of healthcare management excellence.
Message from Your ACHE Regent
As my term comes to an end, I want to take this opportunity to thank everyone
for an amazing three years as the Hawai‘i-Pacific Regent!! Time really does fly
by when you are having fun learning and sharing experiences with leaders
throughout the chapter. Of all the accomplishments we’ve had these past three
years, I must say our ability to offer virtual face-to-face credits has been
the standout! I will not be far away and plan to remain active in the chapter.
Please join me in welcoming Micah B. Ewing, FACHE, Director of Technical
Architecture & Innovation for Hawai‘i Pacific Health, as the newly elected
Regent. I’m positive Micah will do an outstanding job for the Hawai‘i-Pacific
ACHE Chapter and beyond.
Here is to seeing everyone soon after we’re all been vaccinated ;).
Gidget Ruscetta, FACHE
Regent for Hawaii/Pacific
Kapiolani Medical Center/Hawaii Pacific Health
If you would like to send a message to the Regent, please use the Regent's
email listed above. Do not reply directly to this email message since your
message will go to Regional Services, and not directly to the Regent.
Stay current on the latest from ACHE--check out ACHE National News.
Message from the Chapter President
Andrew Giles, MBA, FACHE
Aloha Chapter Members,
I trust you folks had a good holiday season, and hope 2021
is off to a prosperous start. As we reflect back on the last 14 months of
this pandemic, it is no understatement to say that our lives have been
completely changed. In the early months, we focused on PPE shortages,
establishing protocols, and testing. Then, it shifted to managing the summer
surge, ensuring patients were receiving top quality care and keeping our staff
safe. Now, we’ve transitioned to an “all hands on deck” vaccination
effort. The millions of lives lost to Covid-19 is a tragedy, yet we find solace
in knowing there will be end to this pandemic through immunization. I
applaud you and your teams for all for the tireless work, the long nights, and
weekends that have been needed to keep our community in Hawaii safe.
The local ACHE chapter continues to be here to support you
folks in your healthcare journey. One of the greatest strengths of our
chapter and community, is how connected we are. Despite not being able to
host social events over the past year, I still receive many emails and calls
from members across the islands. I encourage us to make those bonds with
other members, to share best practices, and improve the healthcare in our
community. Despite the pandemic, our Hawaii-Pacific Chapter membership
roster remains strong and continues to grow. In other news, the first
ever virtual ACHE Congress just wrapped up in late March, and it was filled
with inspirational content and superstar speakers. Our local board
continues to devise new ways to keep us connected in this virtual era, we will
be hosting an upcoming (virtual) leadership development program in late April,
registration details coming soon. The annual AONL/ACHE event typically
hosted at the Kahala Hotel will also be cancelled for 2021, but our ACHE
chapter is hoping to plan in-person events by years end. Please continue
the great work, and hope to see you all again soon.
If I can be a resource, you would like to get more involved
in the local chapter, or you just want to connect, please don’t hesitate to
give me a call or send me an email. (808)-763-8544 or Andrew.T.Giles@kp.org.
Andrew T. Giles, MBA, FACHE
President, Hawai'i-Pacific Chapter of ACHE
Assistant Administrator - Hospital Operations & Support Services
808-763-8544 (mobile phone)
Articles of Interest
Resourcefulness: A Key Leadership Skill
As leaders, we are called on to pivot quickly in a
crisis—often more rapidly than we are comfortable with—finding new ways to meet
goals and encouraging adaptability among team members. Now more than ever, it
is the skill of resourcefulness that can provide value to organizations and
drive leaders and their teams to a higher level of success.
Resourcefulness in Action
In times of crisis, resourcefulness is even more essential. In November
2019, Great Plains Health experienced a cyberattack that shook the organization
at every level. The 116-bed, independent health system was fortunate to have
good leadership and expertise in its information systems department, on its
medical staff and among the senior leadership team to guide the organization
through the incident. Successful handling of this crisis also came from the
resourcefulness of its leaders.
The Great Plains Health team showed resourcefulness largely by leaning on the
relationships and trust it had previously built with regional and national
experts on its EHR, security and software suppliers, insurance carriers, media,
physicians, leaders of other health systems who had experienced similar
cyberattacks, and a great many others. Without strong relationships and the
ability to weave those relationships together in a meaningful and effective
way, the health system’s cybersecurity incident could have been catastrophic.
Intentional or not, the work that went into critical relationship-building
before the crisis even occurred strengthened leaders’ resourcefulness skills
and became invaluable in a time of need. Relationships are an essential
component of resourcefulness, and leaders are advised to spend time developing
Just three short months later, the COVID-19 crisis began to emerge. The
healthcare organizations managing this crisis well are those who have strong,
resourceful leaders in place. They own their roles and the outcomes that they
can directly affect through effective accountability. They plan ahead using
good time management practices and develop game plans for varying situations by
effectively pulling together stakeholders and facilitating discussion and quick
In the early days of the COVID-19 surge, the Great
Plains Health team quickly realized it would need to rely on a different way to
deliver patient care. Telehealth was the answer, but it took a team willing to
be open-minded to a new and different way of delivering care to pull it off. It
also took a team that had strong, existing relationships with physicians,
outreach clinics and hospitals, patients, and telehealth vendors.
Throughout the COVID-19 crisis, it has been resourcefulness that has allowed
the health system’s leaders and team members to stay nimble and find workable
solutions to many challenges. When the organization was short on masks, it
figured out how to set up a reprocessing center. When it struggled to secure
face shield shipments, it collaborated with local schools and libraries to use
3D printers to make its own. When hand sanitizer ran low, the health system
worked with local liquor distilleries to find an alternative.
Leaders at every level can also enhance their resourcefulness skills by
taking on projects or assignments that require them to stretch outside their
comfort zones, working specifically in the areas of relationship-building and
problem-solving. Leaders can also strengthen their resourcefulness by scanning
industries outside healthcare for creative solutions and new ideas. Surrounding
oneself with intelligent people at all levels and from many different
disciplines to create contacts who can be called upon in crisis can help a
leader become more resourceful. Finally, senior leaders can identify
resourcefulness in emerging leaders and help them grow this skill so it can be
naturally drawn upon during a crisis.
What Does Resourcefulness Look Like?
Resourcefulness in leaders emerges when they do the following eight
their organizations look beyond how they’ve always done things and become
focused on doing things differently in the interest of doing better.
unapologetic for needing help finding solutions to challenges. The best
ideas often emerge when multiple disciplines and varying levels of
leadership come together.
willing to get in the weeds and learn how things work. When leaders can
truly understand problematic processes, they are better able to find more
effective solutions. Leadership in healthcare does not come from sitting
behind a desk; it requires walking around and finding out how and why the
work on the front line is done.
to ask questions instead of settling for “oh, they’ll never go for that.”
Supporting research and good presentation go a long way in persuasion.
open-minded to new possibilities and understand that not every problem is
solved by adding full-time employees. Resourcefulness is about optimizing
the organization’s existing resources and working with them in more
build a network of professionals whom they genuinely care about, learn
from and trust. Through this network, they can develop an inner circle of
problem-solvers in varied professions, organizations and industries that
they can call upon for counsel.
good time management and get things done. They rise above the state of
busyness and fiercely protect designated time to think through challenges
facing the organization.
themselves and remain steadfastly focused on organizational improvement,
not on their egos and turf.
When healthcare executives cultivate the skill of
resourcefulness, they become better leaders and ultimately create better
outcomes, especially in a crisis. When healthcare leaders get better at being
resourceful, the field as a whole improves.
--Adapted from “Resourcefulness: A Key Leadership
Skill,”Healthcare Executive, Fiona Libsack, FACHE, chief development officer,
Great Plains Health, North Platte, Neb.
Accomplishments Build Careers
One of the most impactful check-ins is a periodic
progress report at a regularly scheduled meeting of key members of the
Individuals may believe they deserve a promotion
(e.g., “I have been a director for 10 years, and I deserve to be a VP!”).
Unless they can demonstrate the ability to deliver tangible results and
benefits for an organization beyond their current position, however,
individuals should not be promoted.
Setting and Tracking Goals
are numerous factors to consider when crafting annual goals. Making the goal a
derivative of an organizational strategy, an interest of the executive’s direct
supervisor, one that is shared with other executives or one that requires
resources wholly contained within the executive’s area of responsibility are
excellent options. Garnering required resources and support is more easily
achieved when the goal incorporates these considerations.
Executives should know the metrics or impactful qualitative outcomes they want
to achieve upfront. It’s also helpful to visualize the accomplishments derived
from goals on their resumes. Then, individuals can ask themselves whether those
achievements will be impressive on their annual performance reviews or to a
hiring manager, regardless of whether a job search is in their career plans.
First, executives are encouraged to communicate goals to stakeholders who
will hold them publicly accountable. Second, delegate responsibilities to
stakeholders with clear expectations, specific milestones and regular
check-ins. One of the most impactful check-ins is a periodic progress report at
a regularly scheduled meeting of key members of the leadership team.
Third, engage a peer who also has an interest in this goal. Share the journey.
And fourth, make sure no significant resources beyond what is built into the
annual budget are needed. Promises for additional resources evaporate quickly
when finances get strained.
It has been all hands on deck as healthcare organizations absorb shifting
government recommendations, institute policies and procedures for safety,
procure adequate personal protective equipment, build testing capabilities, and
care for COVID-19 patients, all while managing steep financial losses. A key
for leaders is managing these day-to-day issues while keeping their goals
top-of-mind and steadily progressing throughout the year.
Whether a job search is on the horizon or not, driving toward accomplishments
that merit inclusion on their resumes will keep leaders focused on their career
and perhaps even optimistic as they head into a performance review.
--Adapted from “Accomplishments
Build Careers,” Healthcare Executive, Alan S.
Kaplan, MD, FACHE, CEO, UW Health, Madison, Wis.
News & Committee Updates
News from the Education Committee
Kristen Croom, MLS(ASCP), MB(ASCP)
Supporting Continuing Education for Our Members
Aloha Hawai'i-Pacific Chapter,
The 2021 ACHE year for the Hawai’i Pacific Chapter is off to
a busy start. We are excited to
participate in the first ACHE Virtual Congress March 22-25, 2021. This is a great opportunity to obtain virtual
face-to-face credits at a reasonable price.
Additional information can be found at ache.org.
Our local chapter will be hosting our 2nd annual
leadership conference, entitled “Conversations about Leadership”. This will be a virtual conference held April
29, 30 and May 1 with a 1.5-hour session each day at 12p-1:30p HST. If you are interested in participating in
discussions about leadership and how COVID-19 affected your patients and team,
please plan to participate. The first
session on April 29 is entitled “Crisis Management: Strategies to Effectively
Manage a Healthcare Organization.” The
second session on April 30 is entitled “Telemedicine in the Healthcare Delivery
System.” The third and final sessions on
May 1 is entitled “Diversity, Equity and Inclusion.” We are still in process of securing speakers
and moderators but will publicize the information as soon as it is
available. We are also applying for F2F
credits, continuing medical education and continuing nurse education credits
for all three sessions. We expect to
have registration open at the beginning of April 2021 at a cost of $30 per
session. Due to limitations on number of
attendees we will most likely limit initial registration to 1 to 2 sessions and
create a waitlist for additional session requests. Additional information will be available
We are excited that the state of Hawai’i has recently moved
to tier 3. We are grateful for everyone’s amazing resilience and flexibility to
continue to care for your patients, your family and yourselves during these
times. We hope to have an in-person
education/networking program sometime soon.
If you have any questions or concerns, please contact
Kristen at email@example.com.
The Education Committee
Membership Report: New Fellows, Members, and Recertified Fellows
Travis Clegg, Membership Chair
On behalf of the membership committee, I wish to thank all of you for your engagement with and continued support for our chapter.
Aloha from the membership committee. As we close out this first quarter of 2021, I
am happy to report that seven fellows have already recertified and nine new
members have joined our ranks. Additionally, I am very happy to congratulate
the Chair of our Chapter’s Education Committee, Kristen L. Croom, for achieving
her FACHE credential in February. Great job Kristen!
Please extend a warm Aloha to our New Members
- 1LT Jason Austria
- HMCM Michael J. Bagley
- LT Charles M. Brinegar, MBA
- Nolan Kido
- Stacy Layco
- Milton Leslie
- Brandy L. Rhinelander
- Jesse C. Seibel
- HM2 Joseph Talamantez, BS, MHA
Congratulations to our Recertified Fellows
- CAPT Kimberly D. Davis, MD, FACHE
- COL Martin Doperak, DO, FACHE
- Micah B. Ewing, FACHE
- Col Michael D. Foutch, F
- Beau K. Nakamoto, MD, PhD, FACHE
- Stephany N. Vaioleti, FACHE
- MAJ Charles J. Wyatt, FACHE
Navigating a Changing Educational Landscape
Jessica Niles, RN-C
Resources and support for ACHE's student members
Aloha everyone -
It’s hard to believe that we’re already more than halfway
through the spring semester, nearing the end of what has been a uniquely
challenging school year. We hope that all of our student members are well.
Educational experiences have taken many new forms this year.
Many of us explored distance education, working with our program directors and
instructors to navigate the complexities of virtual learning. Students in
clinical programs found ways to obtain clinical experience with highly
restricted access to hands-on opportunities. Schools and students responded in
most cases with aplomb – drawing upon their creativity and passion for learning
to maximize available resources, pioneer new systems, and support one another
life has also assumed new challenges and dimensions. Perhaps you’ve had to find
ways to get school work done while simultaneously home schooling children,
working from home, struggling to pay bills, assisting family and friends, etc.
No matter what your unique experience, this year has been arduous.
As we arrive at Spring Break, there are signs that some
semblance of normalcy, or a new baseline, are on the horizon. Hospitals are
welcoming back students and interns, teachers are getting vaccinated. Whatever
this year has been like for you, know that we applaud you and send our support.
Watch the website for opportunities for virtual learning, networking, career
development and information.
We wish you all the very best for the remainder of this
school year, and new and exciting opportunities to come.
ACHE National News
Connect With Fellow Members
We are pleased to offer members three new, free online communities for physician executives, Asian healthcare leaders and LGBTQ healthcare leaders.
Connect With Fellow Members
We are pleased to offer members three new,
free online communities for physician executives, Asian healthcare leaders and
LGBTQ healthcare leaders. The communities’ platform makes it easier than ever
for peers to connect in real time, tackle issues together and ask important
career-related questions. Members can participate in discussion threads, share
resources and best practices, and crowdsource innovative ideas and solutions.
To join, follow these steps:
- Log in to my.ache.org.
- Under “Helpful Links” on the right-hand side, click the last
option, “My Communities.”
- Click the “Add” button to choose the online communities you wish
to join. An MD or DO degree is required to join the Physician
- Watch your inbox for your welcome email and instructions to
access your new community! The email will arrive within 24 hours.
We hope you will join these communities. If
you have any questions, please email firstname.lastname@example.org.
ACHE Call for Nominations for the 2022 Slate
ACHE’s 2021–2022 Nominating Committee is calling for applications for service beginning in 2022.
ACHE’s 2021–2022 Nominating Committee is calling for applications for service beginning in 2022. ACHE Fellows are eligible for any of the Governor and Chairman-Elect vacancies and are eligible for the Nominating Committee vacancies within their districts. Those interested in pursuing applications should review the candidate guidelines for the competencies and qualifications required for these important roles. Open positions on the slate include:
- Nominating Committee Member, District 1 (two-year term ending in 2024)
- Nominating Committee Member, District 4 (two-year term ending in 2024)
- Nominating Committee Member, District 5 (two-year term ending in 2024)
- Four Governors (three-year terms ending in 2025)
Please refer to the following district designations for the open positions:
Candidates for Chairman-Elect and Governor should submit an application to serve that includes a copy of their resume and up to 10 letters of support. For details, please review the Candidate Guidelines, including guidance from the Board of Governors to the Nominating Committee regarding the personal competencies of Chairman-Elect and Governor candidates and the composition of the Board of Governors.
- District 1: Canada, Connecticut, Delaware, Maine, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, Vermont
- District 4: Alabama, Arkansas, Kansas, Louisiana, Mississippi, Missouri, New Mexico, Oklahoma, Tennessee, Texas
- District 5: Alaska, Arizona, California, Colorado, Hawaii, Idaho, Montana, Nevada, Oregon, Utah, Washington, Wyoming
Candidates for the Nominating Committee should only submit a letter of self-nomination and a copy of their resume.
Applications to serve and self-nominations must be submitted electronically to email@example.com and must be received by July 15. All correspondence should be addressed to Heather J. Rohan, FACHE, chairman, Nominating Committee, c/o Julie Nolan, American College of Healthcare Executives, 300 S. Riverside Plaza, Ste. 1900, Chicago, IL 60606-6698.
Following the July 15 submission deadline, the committee will meet to determine which candidates for Chairman-Elect and Governor will be interviewed. All candidates will be notified in writing of the committee’s decision by Sept. 30, and candidates for Chairman-Elect and Governor will be interviewed in person on Oct. 28.
To review the Candidate Guidelines, visit ache.org/CandidateGuidelines. If you have any questions, please contact Julie Nolan at (312) 424-9367 or firstname.lastname@example.org.
2021 Premier Corporate Partners
would like to recognize ACHE’s 2021 Premier Corporate Partners:
organizations are clearly demonstrating their commitment in supporting our
mission to advance healthcare leadership excellence and fostering innovative
solutions to the new challenges facing healthcare leaders in the wake of the
pandemic. In 2021, they will be active participants at Congress, support
complimentary webinars and providing additional educational content during the
year. To learn more and access additional complimentary resources provided by
the partners please click here.
Fund for Healthcare Leadership
consider making a contribution to the Fund for Healthcare Leadership in 2021.
By contributing to The Fund for Healthcare Leadership, you are directly
impacting the healthcare leaders of tomorrow. The Fund for Healthcare
Leadership wholly supports the Thomas C. Dolan Executive Diversity Program and
provides scholarships to talented individuals who lack the resources to acquire
the skills and training needed to effectively lead through today’s challenges
and into the future. Learn more
about the Fund.
Calendars and Recent Events
Calendar of Events
Calendar of events
Calendar of Educational Events
Upcoming Calendar of Educational Events
*In-Person education events have been canceled due to COVID-19. Click here for the dates and times of various Virtual Face-to-Face Education Courses available.*
Whether you're an early careerist, making a career transition, or getting ready to retire from the C-suite; ACHE's Career Resource Center offers a myriad of tools and resources to help you succeed.
Refine Your Interview Skills
Our unique interview prep tool will grant you a one-year
subscription to test your responses to expert-recommended interview questions
for positions at a variety of career levels and best practices for your
"I had not participated in a formal interview in
several years. ACHE's Interview Prep Tool was incredibly helpful in allowing me
to think through answers to potential interview questions and even watch my
responses on video! I have always believed you can be more sincere if you're
well prepared, and with ACHE's Interview Prep Tool, that was certainly the
- Tripp Penn, CEO, Upson Regional Medical Center
Take a Practice Interview
Assess your interview presence with the Self-Directed
Interview Prep Tool. Record yourself responding to expert-recommended
questions, then self-evaluate your performance on key markers such as answer
content, filler language, and eye contact. Finally, share your video with
career coaches and mentors for feedback.
INTERVIEW PREP TOOL - SELF-DIRECTED ->
Receive Expert Feedback
In addition to the powerful benefits from the self-directed
Interview Prep Tool, our Enhanced version offers you a personalized critique of
your practice interview video from the ACHE Career Resource Center. Receive
expert advice on how to strengthen your performance, as well as the option for
a second follow-up review.
INTERVIEW PREP TOOL - ENHANCED ->
Board of Governors Exam at Pearson VUE Testing Centers
Pearson VUE Centers continue
availability for taking the Board of Governors Exam. The company is following recommendations from the CDC and World Health
Organization for preventing the spread of COVID-19 and protecting testing
candidates and staff. As such, availability is limited at this time due
to social distancing guidelines and government guidance, and candidates for the
Board of Governors Exam are encouraged to scheduled their appointments well in
advance. Some test centers are extending their hours to be open nearly 24 hours
Candidates must bring and wear a face
mask while at a Pearson VUE test center and throughout the Exam. Any surgical
or cloth face mask, including a homemade face mask, is acceptable as long as
the nose and mouth are fully covered. Candidates without a face mask will be
denied testing services.
health and safety measures at Pearson VUE test centers include:
sanitizer available in the waiting area and prior to entering the testing
cleaning and disinfecting regimens in between all testing appointments.
provided to candidates upon arrival at the test center.
permitted to wear disposable gloves if they choose.
reminded to wash their hands or utilize hand sanitizer upon arrival at the
of local social distancing requirements.
Access Complimentary Resources for the Board of Governors Exam
Preparing for the Board of Governors Exam? AHCE has got you covered! Check out resources available on the ACHE website.
The Board of Governors (BOG) Exam Outline is the blueprint for the BOG Exam. Every question on the Exam is
associated with one of the knowledge or skill statements found in this outline.
FACHE overview webinars provide a general look at the advancement
process. Participants will learn how the FACHE credential can earn them the
distinction of being the best of the best in healthcare management. The webinars
cover the requirements, application process, BOG Exam, study resources and
maintenance requirements. Plus, participants have the opportunity to ask
questions about the advancement process. An upcoming session is scheduled for June 10. Register information is available here.
Additional resources designed to supplement
other study resources are available as well. These include the Board of Governors Review Course, Online Tutorial and Exam
ACHE offers complimentary resources for
Members beginning the journey toward board certification and the FACHE®
credential. These resources are designed to help Members succeed so they can be
formally recognized for their competency, professionalism, ethical decision
making, and commitment to lifelong learning.
Ensure delivery of Chapter E-newsletter (Disclaimer)
To ensure delivery of your chapter newsletter, please add email@example.com to your email address book or Safe Sender List. If you are still having problems receiving our communications, see our white-listing page for more details:
Thank you to all our Sponsors
The ACHE Hawai’i-Pacific Chapter is pleased to announce our valuable sponsors for this year. Our sponsors allow us to continue to offer high quality continuing education and leadership development to prepare Hawai’i’s healthcare leaders for the ever changing and challenging health care landscape.
- Hawai’i Pacific Health
- Hawai‘i Pathologists
- Kaiser Permanente
- The Queen’s Health Systems
- TRANE (Ingersoll Rand Company)
- Hawai‘i Pacific X-Ray Corporation
- Cache Valley Electric
Many thanks to our sponsors: