Hawaii - Pacific Chapter of ACHE Mobile - Summer 2015 Issue

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Employee Engagement During Conference Calls

Tamara Pappas

Conference calls are commonplace in many organizations across the world. However, they aren’t always popular among employees, who may sometimes work on other tasks instead of focusing on the conversation at hand. Below are guidelines to maximize time and productivity in setting up a call.

Allow for Limited Involvement

Be selective about those you invite—not every team member needs to be part of the call. Also, allow employees to leave the call early if they have pressing deadlines or are not needed for the remainder of the call.

Make Use of Video

Video calls can be more engaging than those held by phone. The ability to hold eye contact is a strong way to engage others. Participants can view each other’s reactions and body language and then respond accordingly. And with video, you will be able to monitor everything that is going on.

Train Employees in Technology

Whether you’re meeting via a video or phone conference, you need to make sure both you and your employees understand the technology being used so that they feel as comfortable in participating as possible. Doing so will eliminate disengagement and boredom caused by confusion and frustration.

Limit Telecommunication

Although setting up conference and video calls is simple and effective, it also is imperative to meet face to face with your employees. Limit these calls to issues that need the whole team’s input and those where a final decision can arise by the end of the call.

—Adapted from Communication Solutions April 2015 newsletter, www.communicationbriefings.com

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