Message from the IHEF President

I hope you enjoy this holiday season with your friends and family. As you reflect on the challenges and accomplishments of 2011 and set goals and plans for 2012, I encourage you to include IHEF and ACHE in those plans. There are opportunities to lead, teach, learn and network through serving with IHEF and participating in our events that are held right here in Idaho.

In October, I enjoyed visiting with many of you at our IHEF/ACHE annual luncheon and educational program during the IHA Conference at Sun Valley. If you attended both our summer and fall education programs you have been able to earn 4.5 Category I credits for a combined cost of $85 in tuition at events within our state. Please watch for additional programs and opportunities to earn your education credits and network with Idaho peers at future IHEF events.

Our next chapterwide program will be a combined IHEF/HFMA program on Friday, January 20 in Boise. Our speaker will be Ron Price, CEO of Price Associates and his topic will be, “Leadership Capacity: Growing it in Yourself and Others.” This program will qualify for Category II credits. For additional information and to register please use the following link:

Congratulations to Sandee Moore, FACHE, who was elected to serve as our next Idaho Regent. Dave McFadyen, FACHE, will begin his term as IHEF President in January. We wish you both the best as you assume these leadership positions in 2012.

As I conclude my term as IHEF President, I would like to thank our Regent Wade Johnson, FACHE, our Board, our education presenters and panelists and all of our members that have helped make IHEF a successful ACHE chapter. I am excited about our accomplishments and the direction IHEF is headed and trust that it will continue to be a valuable professional resource to our members.


Stephen Stoddard, FACHE


IHEF and HFMA Announce Leadership Education Course

The Idaho Healthcare Executive Forum (IHEF) is pleased to announce that it has joined with the Idaho Healthcare Financial Management Association (HFMA) to host a half-day education program from 8:00 a.m. to 12:00 p.m. in Boise on Friday, January 20 at the Oxford Inn & Suites. Ron Price, CEO of Price and Associates will be providing the education entitled “Leadership Capacity-Growing in Yourself and Others.”  The total charge for attendance will be $75 per person. This program will qualify for Category II credits. For additional information and to register please use the following link

Ron Price is an internationally recognized business advisor, speaker, and author. Known for his creative and systematic thinking, business versatility, and practical optimism, Ron has worked in 15 countries and served in almost every level of executive management over the past 35 years. As the former CEO of a multi-million dollar international company, Ron understands the challenges and risks of running a business and building a dynamic team. He works shoulder-to-shoulder with executive leadership teams to bring strategic clarity and transformational results to organizations--especially those dealing with turmoil and transition. In 2004, Ron started Price Associates, a leadership development firm that features the bright minds and innovative solutions of some of the world's top consultants in organizational development, process management, branding/marketing, and more.

Ron is part of the International Faculty of Target Training International, Ltd.™ (TTI) and a Chairman's Club member. Ron and Price Associates were the 2006 recipient of the TTI TriMetrix® User of the Year award and the President’s Award for Superior Performance. In 2008, Ron was honored with the TTI Coach of the Year Award and, in 2009, was presented with awards for Services to the Community and for Superior Performance. In 2011, Ron received the TTI Bill Brooks Impact Award for his commitment and contributions to the industry and the TTI network. Ron is also a Certified Professional Behavioral and Values Analyst and a Consultant in Good Standing with the Hartman Institute at the University of Tennessee. He is certified as a Business and Christian Values Profile Axiologist from The Value Source Group. Ron is also a member of the Odyssey Global Leadership team, a group of 100 consultants worldwide who have been trained in delivering transformational programs for businesses. Ron has been using the Odyssey Transformational strategies with organizations in the U.S. and China since 2006.

A member of the National Speakers Association, Ron has traveled more than one million miles, giving more than 1,000 speeches in 15 countries. His ability to connect with an audience is one of his strongest assets. Ron is the author of Treasure Inside: 23 Unexpected Principles That Activate Greatness and is the author of several published articles. He is also a regular contributor to

With a blend of creative thinking, limitless energy, and business expertise, Ron helps enhance individual and organizational effectiveness, profitability, and growth through a combination of the following:

  • Business Advisor - to have the conversations you can't have with anyone else
  • Facilitator - to create conversations that trigger a mindset change
  • Executive Tool Kit - to provide effective tools for organizational performance
  • Expert Outsourcing - to connect clients with great leaders
  • Speaker - to engage audiences with relevant content and inspiration through keynotes, workshops, and leadership development programs

Some points that Ron will cover include:

1.       Are leaders born or made — resolving the nature versus nurture debate.

2.       What constitutes superior performance for a leader?

3.       Leveraging our talent and managing our weaknesses as leaders

4.       A new model for creating and protecting integrity in leadership

5.       Understanding and prioritizing leadership skills

6.       Managing your leadership career

7.       Growing leadership in others

National News - Winter 2012

New Terms for Continuing Education Credit
Beginning Jan. 4, the following language will be used to describe the continuing education credits required for ACHE Fellow advancement and recertification. 

  • Healthcare Management Continuing Education credit”—the credit in total that is required for Fellow advancement and recertification
  • ACHE Face-to-Face Education credit”—credit that is earned through ACHE-approved chapter panel discussions and programs offered by the national organization
  • ACHE Qualified Education credit”—credit that is earned through programs offered by ACHE, chapters or other qualified sources, whether the programming is face-to-face or distance offerings (webinars, online seminars, self-study courses, etc.)

ACHE affiliates wishing to advance or recertify may complete the required credits through ACHE Face-to-Face Education credits or a combination of ACHE Face-to-Face Education credits and ACHE Qualified Education credits.

For example, for Fellow applications submitted beginning Jan. 1, 2012:

  • 40 hours of Healthcare Management Continuing Education credit earned over the previous five years will be required for advancement to Fellow
  • 12 of the 40 credits must be ACHE Face-to-Face Education credits
  • 28 of the 40 credits may be ACHE Qualified Education credits

For Fellow recertification applications submitted beginning Jan. 1, 2012:

  • 24 hours of Healthcare Management Continuing Education credit earned over the previous three years will be required for Fellow recertification
  • 12 of the 24 credits must be ACHE Face-to-Face Education credits
  • 12 of the 24 credits may be ACHE Qualified Education credits

The changes in terminology relate to the Board’s November 2010 decision to revise the requirements for earning the FACHE® credential and for Fellow recertification, which are being phased in over the next two years. The revised requirements are designed, in part, to ensure that those earning or recertifying their credential experience the actual fellowship that is associated with shared, face-to-face learning opportunities.

The new terms for continuing education credit are intended to clearly distinguish the requirements but also to effectively convey the equal value of all types of programming qualifying toward advancement and recertification of the FACHE credential.

It is important to reiterate that based on the approved changes to the credentialing program, beginning Jan. 1, 2012, distance learning—whether offered by ACHE chapters, ACHE or other qualified sources—is documented as ACHE Qualified Education credit.

All unexpired Category I credits will still count toward advancement and recertification as ACHE Face-to-Face Education credit. Note: ACHE self-study courses purchased and completed by Dec. 31, 2011, will receive ACHE Face-to-Face Education credit.

For more information about the new terms for continuing education credit or the changes to advancement and recertification requirements, please visit the Credentialing area of or contact ACHE’s Customer Service Center at (312) 424-9400. Customer Service representatives are also available to assist you via Live Chat, Monday through Friday, 8 a.m. to 5 p.m. Central Time, through the My ACHE area of the website.

Regain Focus at ACHE’S 2012 Congress on Healthcare Leadership

Join us in Chicago March 19–22 for ACHE’s 2012 Congress on Healthcare Leadership, the premier education event for healthcare executives.

Congress allows you to make the most of your membership in ACHE and get the best value for your educational dollar. For the 2012 Congress, faculty were asked to incorporate tactical approaches to addressing health reform into their presentations. Don’t miss this prime opportunity to gain the knowledge and insight needed to lead your organization through reform.

Not only does Congress provide you with key opportunities to learn from experts in the field—it helps you connect with other healthcare leaders and advance your career. Join more than 4,500 of your colleagues for an event that offers education on current as well as emerging issues, more than 100 sessions of practical learning from healthcare’s top leaders and career-enhancement workshops.

The 2012 Congress will also feature:

  • Two New Boot Camps!

    ACHE is adding two new boot camps to its lineup for 2012. The Baldrige Boot Camp will guide participants through what it’s like to embark on the journey toward applying for the Malcolm Baldrige National Quality Award. The Healthcare Leader Boot Camp will provide recent graduates of healthcare management programs and individuals transitioning to the field with key insights.
  • The Masters Series

    Returning to Congress and featuring new faculty for 2012, the Masters Series is designed to showcase the approaches and outcomes of some of the healthcare field’s most successful leaders in four critical areas: information technology integration, executive leadership, physician integration and alignment, and quality and process improvement. The Masters Series includes four, 90-minute sessions, each featuring two presenters. Participants will learn from the expertise and real-world experiences of these “masters” of healthcare leadership.
  • Emerging Topics

    Once again, in 2012, ACHE is purposely leaving a handful of seminars open to make room for late-breaking topics. Please refer to for updates about these topics. Leaving these seminars open ensures that ACHE’s 2012 Congress is on the leading edge of changes as they occur.
  • Congress Express

    ACHE also offers Congress Express, an innovative way to experience many of the benefits and features of healthcare’s premier education and networking event at a reduced cost—Wednesday and Thursday only. Congress Express participants still enjoy Hot Topic sessions, a luncheon session and a networking reception while earning up to 12 ACHE Face-to-Face Education credits. With Congress Express, you can leave home after work on Tuesday, enjoy a full Congress experience on Wednesday and Thursday, and be back in the office on Friday morning.

Step away from the rigors of your daily work routine to do some strategic thinking, obtain new insight and regain focus.

Watch for the complete Congress brochure in the mail or view it online at

ACHE Call for Nominations for the 2013 Slate

ACHE’s 2012–2013 Nominating Committee is calling for applications for service beginning in 2013. All affiliates are encouraged to participate in the nominating process. ACHE Fellows are eligible for any of the Governor and Chairman-Elect vacancies and are eligible for the Nominating Committee vacancies within their district. Open positions on the slate include:
-Nominating Committee Member, District 2 (two-year term ending in 2015)

-Nominating Committee Member, District 3 (two-year term ending in 2015)

-Nominating Committee Member, District 6 (two-year term ending in 2015)

-4 Governors (three-year terms ending in 2016)


Please refer to the following district designations for the open positions:

  • District 2: District of Columbia, Florida, Georgia, Maryland, North Carolina, Puerto Rico, South Carolina, Virginia and West Virginia
  • District 3: Illinois, Indiana, Iowa, Kentucky, Michigan, Minnesota, Nebraska, North Dakota, Ohio, South Dakota and Wisconsin
  • District 6: Uniformed Services/Veterans Affairs

Candidates for Chairman-Elect and Governor should submit an application to serve, a copy of their resume and up to 10 letters of support.

Candidates for the Nominating Committee should only submit a letter of self-nomination and copy of their resume.

Applications to serve and self-nominations can be submitted by U.S. mail and postmarked between Jan. 1 and July 15. Mail applications to serve to: Christopher D. Van Gorder, FACHE, chairman, Nominating Committee, c/o Julie Nolan, American College of Healthcare Executives, 1 N. Franklin St., Ste. 1700, Chicago, IL 60606-3529. Materials also can be sent via email to or faxed to (312) 424-2828 by July 15.

The first meeting of ACHE’s 2012–2013 Nominating Committee will be held on Tuesday, March 20, 2012, during the Congress on Healthcare Leadership in Chicago. The committee will be in open session at 2:45 p.m. During the meeting an orientation session will be conducted for potential candidates, giving them the opportunity to ask questions regarding the nominating process. Immediately following the orientation, an open forum will be provided for ACHE affiliates to present and discuss their views of ACHE leadership needs.

Following the July 15 submission deadline, the committee will meet to determine which candidates for Chairman-Elect and Governor will be interviewed in person on Oct. 25, 2012. All candidates will be notified in writing of the committee’s decision by Sept. 30, 2012.

To review the Candidate Guidelines, visit the Affiliates Only area of and select the “Candidate Guidelines” link on the left-hand side of the page. If you have any questions, please contact Julie Nolan at (312) 424-9367 or

ACHE Call for Nominations for Regent-at-Large

The ACHE Board of Governors is calling for applications to serve as Regent-at-Large in District 3 beginning in March 2013. ACHE Fellows are eligible for Regent-at-Large vacancies within their district. 

District 3 consists of Illinois, Indiana, Iowa, Kentucky, Michigan, Minnesota, Nebraska, North Dakota, Ohio, South Dakota and Wisconsin.

The goal of the Board of Governors in appointing Regents-at-Large is for the Council of Regents to mirror the diversity of ACHE Members and Fellows. To that end, the Board seeks applicants who are female or persons of color. The responsibilities of the Regent-at-Large, including suggested knowledge, skills and experience are included in the position description posted in the Affiliates Only area of Appointments will be made by the Board of Governors in November.

Fellows from District 3 may apply to serve by sending a letter (see specifications below) via U.S. mail postmarked between January 1 and July 15 to Thom D. Freyer, FACHE, CAE, American College of Healthcare Executives, 1 N. Franklin St., Suite 1700, Chicago, IL 60606-3529. Materials can also be sent via email to or faxed to (312) 424-2836.

Application specifications: Letters of application must include a statement by the candidate that addresses their qualifications for the position, including the characteristics identified by the Board of Governors that are noted above. Candidates may include up to two letters of support for their candidacy.

Healthcare Reform Resource Guide

Created exclusively for ACHE affiliates, the Healthcare Reform Resource Guide is intended to provide the knowledge and insight necessary to lead your organization through the drastically changing healthcare landscape brought on by the signing of the Patient Protection and Affordable Care Act.

While not all-inclusive, this online guide will serve as an ever-evolving tool to address healthcare leaders’ concerns, develop your skills and meet the demands of the changing environment as healthcare reform moves forward.

The guide is divided into subtopics such as “Delivering Accountable Care” and “Improving Quality and Patient Centered Care,” and you can click on any area of interest to access specific resources. Visit for details.



Attending a Conference? Keep These Etiquette Tips in Mind

Unfortunately, some people forget to pack their manners when they go to a convention or conference. They seem to feel—wrongly—that the bigger the scale of the event, the less their behavior matters. Here are some points of etiquette that do matter:

  • Be punctual. Walking in late disrupts the speaker and generally appears rude. On the other hand, arriving early to pick up your name tag and meeting materials lets you meet the other arrivals and get to know them.
  • Cooperate. Respect the seating arrangements unless you can tactfully change them, and go in to the meal or meeting promptly after it’s announced.
  • Pay attention. Make your calls before the meeting, turn off your cell phone and tablet, and don’t talk unnecessarily. It may be hard if the program is boring, but be attentive. Your hosts will be watching, and your appreciation or lack of it will show.
  • Be realistic. At a banquet, you certainly have a right to good service, a complete table setting and a safely prepared meal. However, be realistic—the servers can do only so much for 100 individuals. An uncooked piece of chicken is one thing; one that is a little overdone may not be worth lodging a complaint.
  • Don’t overdo informality. Casual events such as barbecues, pool parties and outdoor receptions are relaxed, but don’t let your manners slide too far. Politeness in choosing your attire, eating, drinking alcohol and smoking still applies. It’s a social occasion, but you’re there for business.

—Adapted from Business Etiquette for Dummies, by Sue Fox and Perrin Cunningham (Hungry Minds).



Your Future Employee in 2030: Are You Ready?

Generation C is the newest generation to soon enter the workplace. First dubbed Generation C by Booz & Co., its members are born after 1997 and called Generation C for their focus on connectivity, communication and collaboration. They have grown up under the influence of Facebook, phone apps and iEverything. Technology is so seamlessly woven into their lives that the lines between work, school and life are all blurred. Interestingly, some pundits have referred to members of Generation C as the new “silent generation,” as digital communication has all but replaced in-person interactions.

Generation C is growing up in a primarily digital world that easily moves between computers, media tablets and smartphones. In fact, according to the Pew Internet American Life Project, 60 percent of 18- to 29-year-olds download apps to their smart phone, and 40 percent of those use six or more apps each week.

By 2020, Generation C will make up 40 percent of the population in the United States, Europe and BRIC countries (Brazil, Russia, India and China), and they will constitute the largest group of consumers worldwide. Generation C will transform how we live, work and consume—driven by the way they live in a web of hundreds of contacts maintained daily through a variety of channels.

Furthermore, we are all shaped and changed by our experience with new technologies, which are literally changing our brains. Oxford neuroscientist Susan Greenfield says that the brain is:

substantially shaped by what we do to it and by the experience of daily life. . . . At a microcellular level, the infinitely complex network of nerve cells that make up the constituent parts of the brain actually change in response to certain experiences and stimuli. The brain, in other words, is malleable—not just in early childhood but right up to early adulthood and, in certain instances, beyond. The surrounding environment has a huge impact both on the way our brains develop and how that brain is transformed into a unique human mind.

For some, this can be a clunky process. We are slow to realize how widely we can adapt and use technology for supporting our lives and work. Babies, though, are surrounded by technology from before Day One. The ways they play and learn and speak and interact are shaped and changed by that technology.

Ask yourself: If millennials and Generation C think differently, how will your organization design and engage learning and communication in profoundly new ways for when Generation C joins the workforce in 2030? What will your company have to do today to prepare for members of Generation C around:

  • Talent sourcing: Will recruiting always start online in social networks, such as Facebook, and on a company’s social game site?
  • Talent development: Will training and career development be personalized to each individual and be available on mobile apps and smartphones with virtual facilitators, such as Siri, guiding us through the latest knowledge we need to be successful in our jobs?
  • Talent skill development: Will personal communication skills be even more important to be developed in new hires as members of Generation C spend more than 20 hours a week online?
  • Talent feedback: Will annual performance reviews go the way of calculators and desktops? Will feedback and mentoring constantly be delivered on demand via a smart phone?

—Adapted from “Your Future Employee in 2030: Are You Ready?” by Jeanne Meister and Steve Dahlberg,

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