Idaho Healthcare Executive Forum

Fall 2015

Leadership Message

Message from the IHEF President

by David McFadyen, FACHE

I enjoyed talking with many of you at the annual Idaho Hospital Association meetings in Sun Valley a few weeks ago. The IHEF Board of Education Committee has been focused on providing cost effective local education in the past few years. The partnership with the Idaho Hospital Association to bring the face-to-face credits to the June and October meetings has dramatically improved our ability to provide education to many members. For the first time IHEF partnered with the Idaho Hospital Association to award face-to-face credits at the breakout learning sessions. At the IHA Annual Conference, we were able to offer 4.5 Face-to-Face credits for members, which received an overall satisfaction score of 4.4 out of 5. What a great way for each of us as members to meet our face-to-face credit goals for certification. Members also were offered a chance to network at the annual luncheon and social hour event that was extremely well attended. One of the most exciting parts of the weekend and the events was observing the networking occurring between students, early, mid, and late career members. I think we all had the opportunity to learn from each other and make new connections.

 
David McFadyen
IHEF President

National ACHE News

Exam Online Community Offers a Complimentary Interactive Platform

Members preparing for the Board of Governors Examination can access the Exam Online Community as a complimentary and supplementary resource that can boost their confidence and help them succeed. The interactive platform give Members the opportunity to learn and glean study tips from others taking the Exam. It also provides an opportunity to discuss Exam topics with experts for better understanding and the option to participate in study groups. Join the Exam Online Community at bogcommunity.ache.org.

Postgraduate Fellowship Area of ache.org Provides a Vital Resource to Healthcare Organizations and Entrants

Postgraduate fellowships are essential to attract and develop highly qualified healthcare management professionals. ACHE offers robust online resources regarding postgraduate fellowships at ache.org/PostGrad. The materials are for those seeking to develop a postgraduate fellowship, organizations that want to find the best candidate and new healthcare management entrants looking for a fellowship opportunity. The site includes the Directory of Fellowships in Health Services Administration in which organizations post their fellowship offerings and for students to find opportunities they want to pursue. Additionally, there are resources for organizations seeking to start a fellowship - these include sample manuals, templates and checklists.

Tuition Waiver Assistance Program

To reduce the barriers to ACHE educational programming, ACHE makes available a limited number of tuition waivers to Members and Fellows whose organizations lack the resources to fund their tuition for education programs through the Tuition Waiver Assistance Program. Members and Fellows in career transition also are encouraged to apply. Tuition waivers are based on financial need and are available for the following ACHE education programs:

 
Congress on Healthcare Leadership
Cluster Seminars
Self-Study Programs
Online Education Programs
Online Tutorial (Board of Governors Exam preparation)
ACHE Board of Governors Exam Review Course
 
All requests are due no less than eight weeks before the program date, except for ACHE self-study courses; see quarterly application deadlines on the FAQ page of the tuition waiver application. Incomplete applications and applications received after the deadline will not be considered. Recipients will be notified of the waiver review panel's decision not less than six weeks before the program date. For ACHE self-study courses, applicants will be notified three weeks after the quarterly application deadline.
 
If you have questions about the program, please contact Teri Somrak, associate director, Division of Professional Development, at (312) 424-9354 or tsomrak@ache.org. For more information, visit ache.org/Tuitionwaiver.

Take Charge of Your Career

Kenneth R. White, PhD, RN, FACHE, and J. Stephen Lindsey, FACHE, share teaching tips and a sample syllabus and course schedule in their Health Administration Press Book Take Charge of Your Healthcare Management Career: 50 Lessons That Drive Success. In the book, you will find 50 lessons that will help students navigate the bridge to a successful career in healthcare management and help them obtain success and professional development regardless of their position. Each lesson describes traits, behaviors and skills needed to maximize strengths, master career success and achieve the perfect career fit for them. This book will be of particular interest to recent master's programs graduates and early careerists.

Article of Interest

Checking In With Employees

Adapted from, "Communication Solutions May 2015 newsletter, www.communicationbriefings.com"

Communicating and checking in on employees on a regular basis is important for a successful workflow. One-on-one meetings are a great way to consistently discuss duties, deadlines and questions and to keep in touch. The below will ensure the meetings are productive and necessary communication is shared in an effective manner.

 
Stick to a Specific Time - Consistency is key to beneficial communication. Connect with employees regarding the day and time that would work best for both of you to meet on a weekly basis, and create meeting reminders for the discussion that extend far in advance. This ensures you will both be on the same page and that the meeting won't be easily forgotten. Additionally, don't cancel a check-in meeting at the last minute. There are exceptions, but sticking to a schedule shows your employee you value their time and creates a pattern that is easy to adhere to.
 
Create a Safe Space - Although constructive criticism on projects and management of workload is helpful for success, being respectful in delivering this feedback is a must. Employees should not be punished for speaking their mind. Make sure to answer their questions with respect, and try sharing something they've excelled in that week while offering suggestions for improvement in other areas. Such a gesture can boost morale and build trust. Creating a trusting environment will strengthen the bond between you and your employee.
 
Value Honesty - When chatting with an employee, strive to answer his or her questions as honestly as possible. If you can't share something, explain why. And if you don't have an answer, admit it and try to find out after the meeting.
 
Coach Employees - Instead of telling employees what to do, collaborate with them to help them find their own solutions and answers. This will help build their own confidence and their trust in you. Help them develop their skills so they feel empowered and engaged instead of dependent on you for advice.
 
Ask for Feedback - One-on-one discussions should not solely be a question-and-answer sessions. Engage in a real dialogue and ask employees what they desire from you and how you can help to manage them in a stronger way. They'll welcome and appreciate the opportunity to give you their thoughts on your performance and other matters.
 
End on a Positive Note - At the end of each meeting, share at least one way in which the employee excelled that week. Thank the employee for his or her questions and the discussion itself, and express confidence in his or her abilities. Workers will feel better about meeting with you if you close on a high note.