Chapter Quarterly Newsletter Spring 2016
In This Issue
ACHE of Iowa President Message
Spring Update
Board of Governors Exam
Take Your Career to the Next Level
Other News
National News Q1 2016
Building Rapport
Inspire Positivity Through Constructive Criticism
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ACHE of Iowa Home Page

ACHE Home Page

ACHE Job Center

ACHE Career Resource Center

Chapter Officers

ACHE Regent

David H. Hickman, FACHE

(515) 358-8024


Immediate Past President

Kevin Kincaid, FACHE

(641) 842-2151 



Michelle Niermann, FACHE

(319) 369-8873 

President Elect




Tom Mulrooney, FACHE

(515) 241-4027






ACHE Representative

Tammy G. Dillard-Steels, CAE 

(312) 424-9328 

Other News
National News Q1 2016


In the rapidly changing healthcare field, a career plan is more important than ever. To help you navigate this evolving marketplace, ACHE is pleased to bring you a unique, interactive and comprehensive tool for planning and managing your career—CareerEDGE™, available as a complimentary benefit to ACHE members.

CareerEDGE Features

  • A personalized online Career Dashboard featuring career management tools, job board links, news items and other career resources
  • Access to several free assessments including a 360° Working Style tool, a modified versions of Meyer’s Briggs Type Indicator and  ACHE’s Healthcare Leadership Competencies Assessment Tool
  • An innovative career planning framework to guide your thinking about career success today and in the future and help you build a solid career plan document
  • A process to help you make the connection between clarifying goals, identifying the competencies required for success, identifying valuable resources and assessing the level of progress toward developing critical skill sets.

CareerEDGE is an easy-to-navigate, one-stop source for the full array of resources needed for a strategic approach to career management at any career level. Log in today to give yourself an edge in the healthcare job market! Visit

ACHE Senior Executive Program

The Senior Executive Program prepares senior healthcare leaders for complex environments and new challenges. Past participants have been senior directors, vice presidents, COOs, CNOs and CFOs—many of whom aspire to be a CEO. The program consists of three sessions, each two-and-a-half days in length. Locations and dates are as follows: Chicago (June 6–8), San Diego (Aug. 14–17) and Orlando, Fla. (Oct. 24–26).

Participants grow professionally in a supportive learning environment over three sessions. The program includes relevant topics, including reducing medical error, improving board relationships, increasing personal influence, understanding financial management in the era of payment reform, confronting disruptive behavior and influencing organizational change.

Enrollment is limited to 30 healthcare executives. A limited number of partial scholarships—underwritten in part by Toshiba America Medical Systems Inc.—are available for those individuals whose organizations lack the resources to fully fund their tuition. For more information, contact Catie Russo, program specialist, at (312) 424-9362, or visit

ACHE Executive Program

The ACHE Executive Program is designed to help healthcare middle managers refine their knowledge, competencies and leadership skills. Participants will have the opportunity to learn, share and grow professionally together over three multiday sessions. The program covers relevant topics, including improving patient safety and clinical quality, understanding physician integration strategies, appraising personal leadership, managing disruptive behavior, increasing talent development, understanding hospital governance and conflict management and measuring financial success.

The Executive Program will be held at the following locations and dates: Chicago (June 6–7), San Diego (Aug. 14–17) and Orlando, Fla. (Oct. 24–26). Participants must attend all three sessions in each city.

Enrollment is limited to 30 healthcare executives. A limited number of full scholarships underwritten in part by Toshiba America Medical Systems, Inc. are available for those individuals whose organizations lack the resources to fully fund their tuition. For more information, contact Catie Russo, program specialist, at (312) 424-9362, or visit


Tuition Waiver Assistance Program

To reduce the barriers to ACHE educational programming for ACHE members experiencing economic hardship, ACHE has established the Tuition Waiver Assistance Program.
ACHE makes available a limited number of tuition waivers to ACHE Members and Fellows whose organizations lack the resources to fund their tuition for education programs. Members and Fellows in career transition are also encouraged to apply. Tuition waivers are based on financial need and are available for the following ACHE education programs:

  • Congress on Healthcare Leadership
  • Cluster Seminars
  • Self-Study Programs
  • Online Education Programs
  • Online Tutorial (Board of Governors Exam preparation)
  • ACHE Board of Governors Exam Review Course

All requests are due no less than eight weeks before the program date, except for ACHE self-study courses; see quarterly application deadlines on the FAQ page of the tuition waiver application. Incomplete applications and those received after the deadline will not be considered. Recipients will be notified of the waiver review panel's decision no less than six weeks before the program date. For ACHE self-study courses, applicants will be notified three weeks after the quarterly application deadline.
If you have questions about the program, please contact Teri Somrak, associate director, Division of Professional Development, at (312) 424-9354 or For more information, visit

ACHE Call for Nominations for the 2017 Slate

ACHE’s 2016–2017 Nominating Committee is calling for applications for service beginning in 2017. All members are encouraged to participate in the nominating process. ACHE Fellows are eligible for any of the Governor and Chairman-Elect vacancies and are eligible for the Nominating Committee vacancies within their district. Open positions on the slate include:

  • Nominating Committee Member, District 2 (two-year term ending in 2019)
  • Nominating Committee Member, District 3 (two-year term ending in 2019)
  • Nominating Committee Member, District 6 (two-year term ending in 2019)
  • 4 Governors (three-year terms ending in 2020)
  • Chairman-Elect

Please refer to the following district designations for the open positions:

  • District 2: District of Columbia, Florida, Georgia, Maryland, North Carolina, Puerto Rico, South Carolina, Virginia, West Virginia
  • District 3: Illinois, Indiana, Iowa, Kentucky, Michigan, Minnesota, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin
  • District 6: Air Force, Army, Navy, Veterans Affairs

Candidates for Chairman-Elect and Governor should submit an application to serve that includes a copy of their resume and up to 10 letters of support. For details, please review the Candidate Guidelines, including guidance from the Board of Governors to the Nominating Committee regarding the personal competencies of Chairman-Elect and Governor candidates and the composition of the Board of Governors.

Candidates for the Nominating Committee should only submit a letter of self-nomination and a copy of their resume.

Applications to serve and self-nominations must be submitted electronically to and must be received by July 15, 2016. All correspondence should be addressed to Christine M. Candio, RN, FACHE, chairman, Nominating Committee, c/o Julie Nolan, American College of Healthcare Executives, 1 N. Franklin St., Ste. 1700, Chicago, IL 60606-3529.

Following the July 15 submission deadline, the committee will meet to determine which candidates for Chairman-Elect and Governor will be interviewed. All candidates will be notified in writing of the committee’s decision by Sept. 30, 2016, and candidates for Chairman-Elect and Governor will be interviewed in person on Oct. 27, 2016.

To review the Candidate Guidelines, visit
If you have any questions, please contact Julie Nolan at (312) 424-9367 or

Physician Executives and Healthcare Consultants Forums

ACHE’s Physician Executives Forum and Healthcare Consultants Forum enhance value for physician executive and healthcare consultant members through a package of benefits tailored to their unique professional development needs.

The Physician Executives Forum offers education, networking and relevant information that address the top issues physician executives face, such as leading quality initiatives and enhancing interdisciplinary communication skills. Benefits include a special designation on ACHE’s online Member Directory, e-newsletter and the opportunity to participate in ACHE’s exclusive LinkedIn Group. Physician executive members with an MD or DO credential are encouraged to visit to learn more about the Forum’s benefits and to join.

The Healthcare Consultants Forum can help healthcare consultants stay ahead of the curve and more effectively meet client needs through targeted resources. Benefits include a special designation on ACHE’s online Member Directory, e-newsletter and the opportunity to participate in ACHE’s exclusive LinkedIn Group. More information is available on, where interested consultant members can join.

The cost of membership in both Forums is $100 per year, in addition to ACHE annual dues.

New Promotion Period for Board of Governors Exam Fee Waiver Campaign: Feb. 1 – May 31

The Board of Governors Exam fee waiver promotion for ACHE Members to save $200 when they submit their Fellow application will now take place between Feb. 1 and May 31, 2016. Eligible members must submit their completed Fellow application, $250 application fee and all required materials (including references) by May 31. Pending application approval, ACHE will waive the $200 Board of Governors Exam fee.

For more information on the promotion, go to

ACHE Call for Nominations for Regent-at-Large

The ACHE Board of Governors is calling for applications to serve as Regent-at-Large in Districts 1 and 6 beginning in March 2017. ACHE Fellows are eligible for Regent-at-Large vacancies within their district. 

  • District 1 consists of Canada, Connecticut, Delaware, Massachusetts, Maine, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island and Vermont.
  • District 6 consists of Uniformed Services/Veterans Affairs.

The goal of the Board of Governors in appointing Regents-at-Large is for the Council of Regents to mirror the diversity of ACHE Members and Fellows. To that end, the Board seeks applicants who are female or persons of color as these groups are underrepresented on the Council of Regents. This is not intended to discourage other applicants and represents only the gaps in diversity that the Board seeks to address. The responsibilities of the Regent-at-Large, including suggested knowledge, skills and experience, are included in the position description posted at Appointments will be made by the Board of Governors in November 2016. Candidates should not directly contact members of the Board of Governors to request letters of support.

Fellows from Districts 1 and 6 may apply to serve by sending a letter (see specifications below) via U.S. mail postmarked between January 1 and July 15 to Caitlin E. Stine, American College of Healthcare Executives, 1 N. Franklin St., Suite 1700, Chicago, IL 60606-3529. Materials can also be sent via email to or faxed to (312) 424-2836. All candidates will be listed in the Member Center of under the heading “Regent-at-Large Declared Candidates.” Any candidate not listed by July 31 should contact Caitlin E. Stine immediately. If prospective candidates have any questions about the application process, they should contact Caitlin Stine.

Application specifications: To be considered, applications must include:

  • A statement, in the form of a letter, by the candidate that addresses his or her qualifications for the position, including the demographic characteristics, knowledge, skills and experience that are noted above.
  • A professional resume of education and work experience.

Candidates may include up to two letters of support for their candidacy. Letters of support may not be solicited from current members of the ACHE Board of Governors.

ACHE’s Leader–to–Leader Program

When you share the value of ACHE membership with your colleagues through encouraging them to join or advance to Fellow status, you can earn points to obtain rewards such as gift certificates toward ACHE education programs, clothing, a water bottle, clock and even a chance to be entered into a raffle for a free Congress registration when three or more are sponsored.

Each time a person joins ACHE or advances to Fellow status and lists your name as a sponsor on the application, you earn a point. The more points you earn, the more rewards you can receive. Points expire on Dec. 31 of the following year when they were earned (e.g., a point earned on Jan. 1, 2016, will expire on Dec. 31, 2017). You can check your point balance on the My ACHE area of To ensure colleagues reference you, referral cards are available that you can pass out so you receive the credit you deserve.

When you help grow ACHE, you make a strong statement about your professionalism and leadership in the healthcare field and also strengthen the organization.

For more information on the program, go to

2016 Premier Corporate Partners

The American College of Healthcare Executives is proud to recognize and thank our 2016 Premier Corporate Partners. The funding ACHE receives from our Corporate Partners helps to support our high-quality programs. Please thank our Corporate Partners for their commitment to ACHE and helping us advance healthcare management excellence.

ACHE Announces Its 2016–2018 Strategic Plan

At the November Board of Governors meeting, the Board approved the 2016-2018 Strategic Plan. In drafting the plan, ACHE reached out to members, chapter leaders and Regents to learn how ACHE can continue providing the best value to you in the rapidly evolving healthcare environment.

As changes in healthcare unfold, we continue to offer top-notch educational programs, as well as research, books, magazines and journals with insight from experts on topics that are vital to your success. We also are expanding our 45,000-member community to include professionals from across the continuum of care, such as physician executives and other clinical leaders. In doing so, we will help prepare a new cadre of healthcare leaders. In addition, ACHE is committed to enhancing the FACHE® credential to ensure relevancy to the marketplace and stakeholders. Through a continued focus on professional development, we strive to help prepare leaders to provide the best care to the patients and communities they serve.

ACHE continues to deliver innovative products and meaningful new solutions to keep you on the leading edge. Through new collaborations—such as our recent partnership with the National Patient Safety Foundation in developing a culture of safety—ACHE is working to engage top leaders in innovative leadership solutions. And, additional collaborations are being developed to increase and sustain diversity at the highest levels of healthcare leadership.

New challenges and uncertainties test us as we work as a profession toward better health for all. ACHE is keeping a pulse on our environment, expanding resources and growing our community to help you meet those opportunities head on. 

Gain detailed information on the plan here.  


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April 26

(Registration and Networking at 5:00, Panel 5:30 to 7:00)

ACHE Panel - Reinventing Customer Service

Iowa Methodist Conference Center, Des Moines

Education (Face-to-Face Credit 1.5)

June 7

(5:00 – 7:00)

Networking Event



June 8

(Morning Pre-Forum)

IHA Summer Forum – ACHE Speaker


Education (Face-to-Face Credit 3.0)


Nebraska/Iowa ACHE Panel

Western Iowa


Education (Face-to-Face Credit 1.5)


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Des Moines


September 29

Iowa Healthcare Executive Symposium – ACHE Panel

Iowa City

Education (Face-to-Face Credit 1.5)

October 19

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IHA Annual Meeting - Breakfast

Des Moines

Meeting & Awards

October 19

(12:30 to 1:15)

IHA Annual Meeting – Advancement to Fellow Program - Richard Cordova (Chair, National ACHE)

Des Moines


October 19


IHA Annual Meeting – ACHE Speaker

Des Moines

Education (Face-to-Face Credit 3.0)


ACHE Panel



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