Chapter Quarterly Newsletter Spring 2016
In This Issue
ACHE of Iowa President Message
Spring Update
Board of Governors Exam
Take Your Career to the Next Level
Other News
National News Q1 2016
Building Rapport
Inspire Positivity Through Constructive Criticism
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ACHE of Iowa Home Page

ACHE Home Page

ACHE Job Center

ACHE Career Resource Center

Chapter Officers

ACHE Regent

David H. Hickman, FACHE

(515) 358-8024

hickmand@mercyhealth.com

 

Immediate Past President

Kevin Kincaid, FACHE

(641) 842-2151

kkincaid@knoxvillehospital.org 

 

President

Michelle Niermann, FACHE

(319) 369-8873

michelle.niermann@unitypoint.org 


President Elect

 TBD

 

Treasurer

Tom Mulrooney, FACHE

(515) 241-4027

mulrootp@ihs.org

 

Secretary

TBD

 

 

ACHE Representative

Tammy G. Dillard-Steels, CAE 

(312) 424-9328
tdillard-steels@ache.org 


Other News
Building Rapport


Rapport helps create and strengthen positive relationships built on trust and understanding; it is not something you can build overnight. However, you can do a few things to quicken the process:

  • Share a little of yourself. To trust and respect someone, you need to know a little about that person. Share with your co-workers and employees a bit of your background and history. Communicate what you think and believe. Open up, and you’ll be surprised how quickly people do the same.
  • Look for common ground. As people start sharing information about themselves, look for things you have in common. Do you both like running? Are you both from California? Did you go to the same college? Finding similarities can help reduce resistance in areas you differ.
  • Follow their lead. Pay attention to what other people are saying. Does someone have affinity for the word ‘perfect’? Work it into your conversation. Does a co-worker have an upbeat tone? Mimic that. This mirroring is called pacing, and it can help build a subconscious bond between people who don’t know each other that well.

—Adapted from Communication Solutions January 2016 newsletter, www.communicationbriefings.com.

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Upcoming Events

Date

Event

Location

Type of Event

April 26

(Registration and Networking at 5:00, Panel 5:30 to 7:00)

ACHE Panel - Reinventing Customer Service

Iowa Methodist Conference Center, Des Moines

Education (Face-to-Face Credit 1.5)

June 7

(5:00 – 7:00)

Networking Event

Coralville

Networking

June 8

(Morning Pre-Forum)

IHA Summer Forum – ACHE Speaker

Coralville

Education (Face-to-Face Credit 3.0)

August

Nebraska/Iowa ACHE Panel

Western Iowa

(TBD)

Education (Face-to-Face Credit 1.5)

August

Networking Event

Des Moines

Networking

September 29

Iowa Healthcare Executive Symposium – ACHE Panel

Iowa City

Education (Face-to-Face Credit 1.5)

October 19

(7:00 – 8:30)

IHA Annual Meeting - Breakfast

Des Moines

Meeting & Awards

October 19

(12:30 to 1:15)

IHA Annual Meeting – Advancement to Fellow Program - Richard Cordova (Chair, National ACHE)

Des Moines

Education

October 19

(1:15-4:15)

IHA Annual Meeting – ACHE Speaker

Des Moines

Education (Face-to-Face Credit 3.0)

November*

ACHE Panel

TBD

Education


*Proposed Event