Chapter Quarterly Newsletter Spring 2016
In This Issue
ACHE of Iowa President Message
Spring Update
Board of Governors Exam
Take Your Career to the Next Level
Other News
National News Q1 2016
Building Rapport
Inspire Positivity Through Constructive Criticism
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ACHE of Iowa Home Page

ACHE Home Page

ACHE Job Center

ACHE Career Resource Center

Chapter Officers

ACHE Regent

David H. Hickman, FACHE

(515) 358-8024

hickmand@mercyhealth.com

 

Immediate Past President

Kevin Kincaid, FACHE

(641) 842-2151

kkincaid@knoxvillehospital.org 

 

President

Michelle Niermann, FACHE

(319) 369-8873

michelle.niermann@unitypoint.org 


President Elect

 TBD

 

Treasurer

Tom Mulrooney, FACHE

(515) 241-4027

mulrootp@ihs.org

 

Secretary

TBD

 

 

ACHE Representative

Tammy G. Dillard-Steels, CAE 

(312) 424-9328
tdillard-steels@ache.org 


Other News
Inspire Positivity Through Constructive Criticism
Constructive criticism can help employees improve their work and thus the organization. However, some managers can be negative when delivering the criticism, even if they have good intentions. Prefacing criticism with a comment such as “I want to help you do your job better” isn’t constructive if it destroys an employee’s confidence. Keep the strategies below in mind when providing advice to your employees:
  • Create an agenda. Criticism should typically be given soon after a mistake is made, but make you plan out what you will be saying prior to any conversation. Take a few moments to consider the situation and jot down some notes. Most importantly: Don’t criticize in public. 
  • Don’t use humor. While humor can help to lighten the mood, jokes can send a mixed message. Criticism should be played straight when talking to employees about mistakes and performance problems. 
  • Stay calm. If you lose your temper, you could lose control of the situation—and you don’t want the discussion to turn into an argument. If necessary, wait a few minutes to calm down before speaking with your employees. If not, the conversation could have the opposite effect of your intentions. 
  • Say something positive. There’s no need to share extraneous praise, but it’s important to give employees a reason to listen to you. Expressing confidence in them can make them more receptive to your message. 
  • Offer suggestions. Pointing out errors is only a first step. Provide them with suggestions to avoid mistakes in the future, and ask him or her what could be done differently. Strong constructive criticism goes beyond identifying problems—it also is a way of offering ideas and solutions. 
—Adapted from Communication Solutions January 2016 newsletter, www.communicationbriefings.com.
Previous Article
Upcoming Events

Date

Event

Location

Type of Event

April 26

(Registration and Networking at 5:00, Panel 5:30 to 7:00)

ACHE Panel - Reinventing Customer Service

Iowa Methodist Conference Center, Des Moines

Education (Face-to-Face Credit 1.5)

June 7

(5:00 – 7:00)

Networking Event

Coralville

Networking

June 8

(Morning Pre-Forum)

IHA Summer Forum – ACHE Speaker

Coralville

Education (Face-to-Face Credit 3.0)

August

Nebraska/Iowa ACHE Panel

Western Iowa

(TBD)

Education (Face-to-Face Credit 1.5)

August

Networking Event

Des Moines

Networking

September 29

Iowa Healthcare Executive Symposium – ACHE Panel

Iowa City

Education (Face-to-Face Credit 1.5)

October 19

(7:00 – 8:30)

IHA Annual Meeting - Breakfast

Des Moines

Meeting & Awards

October 19

(12:30 to 1:15)

IHA Annual Meeting – Advancement to Fellow Program - Richard Cordova (Chair, National ACHE)

Des Moines

Education

October 19

(1:15-4:15)

IHA Annual Meeting – ACHE Speaker

Des Moines

Education (Face-to-Face Credit 3.0)

November*

ACHE Panel

TBD

Education


*Proposed Event