ACHE of Iowa
ACHE of Iowa President Message
As summer begins to fade and fall takes hold we look forward to the IHA annual meeting in Des Moines. A great opportunity for education, networking and plain old fun. Reconnecting with colleagues and chatting about the current challenges we all face is something many of us truly look forward to. While fall is my favorite time of the year, it is also reminds us of what is just around the corner. Not only winter from a weather sense but a variety of operational obstacles are looming as well. We lead some of the most complex organizations ever designed. The ACHE and IHA work tirelessly to provide education and resources as we navigate these challenges. I encourage you to make time for the annual meeting as well as the ACHE sponsored events. All events are outlined in the IHA brochure which can be found on the Iowa Hospital Association website.
The Iowa Chapter of the ACHE has worked very hard to provide
networking and quality educational events throughout the year. There has
been a renewed effort to try and hold scheduled events across the State in a
variety of locations. All events can be found on the Chapter website: http://iowa.ache.org/. Thanks again for all of your efforts and leadership
this past year in these organizations that mean so much to the communities we
Kevin Kincaid, FACHE
ACHE of Iowa Regent Message
Message from Your ACHE Regent - Fall 2015
Whether you participated in RAGBRAI (Register’s Annual Great Bicycle Ride Across Iowa), went on a family vacation or hit the State Fair, I hope all of you enjoyed the summer. I thank you for your continued support of ACHE and the healthcare profession that we are all privileged to be in.
One of the most important ACHE policy statements in my opinion is the Responsibility for Mentoring. ACHE believes healthcare executives have a professional obligation to mentor those entering the field whether students, early careerists, mid careerists or senior executives preparing to move to larger and more complex organizations. I would ask you to reflect on those people who made a difference in your career through mentoring. We owe it to the patients and communities we serve to do this for others.
The following are taken from the policy statement on ways that all of us can provide guidance and assistance to others:
- Offer externships, internships, post graduate fellowships to students and early careerists.
- Serve as a guest lecturer to a college or university (University of Iowa and Des Moines University) or a presenter at an ACHE chapter program.
- Participate in established mentoring programs such as ACHE’s Leadership Mentoring Network.
- Promote mentoring opportunities within your organization.
- Encourage development of mentoring opportunities in culturally diverse, cross-generational and group settings.
As I am in the final year of my term as Regent, please consider running for the position. Feel free to contact me directly (email@example.com) to discuss the role, time commitments and requirements. It is a rewarding way to serve our field and ACHE.
Thanks for all you do to promote mentoring and act as an example for others. We are better off because of it!
David Stark, FACHE
Regent for Iowa
Board of Governors Exam
Take Your Career to the Next Level
Maximize your professional potential by earning the premier credential in healthcare management. When you become board certified in healthcare management as an ACHE Fellow (FACHE®), you'll have the knowledge, skills and confidence to succeed. Don't just take our word for it—see what these Fellows have to say about advancement:
“It's incumbent upon leaders to promote to those we mentor a personal commitment to lifelong learning and ongoing professional development. Achieving and maintaining Fellow status keeps us current with the challenges ahead and sets an example for our healthcare leaders of tomorrow.”
—Polly Davenport, RN, FACHE
CEO, Ochsner Health System–North Shore Region, Slidell, La.
“Board certification in healthcare management helped me to integrate my graduate studies with my work experience in order to become a more focused and disciplined leader. The FACHE designation is a highly regarded credential that speaks volumes about an executive's competence, commitment and personal values.”
—Jeffrey A. Flaks, FACHE
Executive Vice President & Chief Operating Officer
Hartford (Conn.) HealthCare
Earn continuing education credits toward advancement by attending any upcoming ACHE of Iowa event.
National News Q3 2015
Join the Rainbow Healthcare Leaders Association
The Rainbow Healthcare
Leaders Association is a national organization whose mission to enhance the
representation of lesbian, gay, bisexual and transgender healthcare executives
and to promote high-quality care for LGBT individuals and their families. RHLA
is committed to focusing on disparities in care and preparing the next
generation of LGBT healthcare executives. RHLA and ACHE have a shared interest
in fostering the development of diverse healthcare leadership.
Join RHLA now and you
will have access to the RHLA Mentorship Program and RHLA Forums, both of which
will enable you to connect with other members in a meaningful and confidential
environment. Members can share and receive feedback on business and personal
issues as they navigate their careers in healthcare.
For more information
about RHLA membership or any of its programs, visit rhla.org.
Exam Online Community
Offers a Complimentary Interactive Learning Platform
Members preparing for the Board of Governors Examination can access the Exam
Online Community as a complimentary and supplementary resource that can boost
their confidence and help them succeed. The interactive platform gives Members
the opportunity to learn and glean study tips from others taking the Exam. It
also provides an opportunity to discuss Exam topics with experts for better
understanding and the option to participate in study groups. Join the Exam
Online Community at bogcommunity.ache.org.
Fellowship Area of ache.org Provides a Vital Resource to Healthcare
Organizations and Entrants
Postgraduate fellowships are essential to attract and develop highly qualified
healthcare management professionals. ACHE offers robust online resources
regarding postgraduate fellowships at ache.org/PostGrad. The
materials are for those seeking to develop a postgraduate fellowship,
organizations that want to find the best candidate and new healthcare
management entrants looking for a fellowship opportunity. The site includes the
Directory of Fellowships in Health Services Administration in which
organizations post their fellowship offerings and for students to find
opportunities they want to pursue. Additionally, there are resources for
organizations seeking to start a fellowship—these include sample manuals, templates
Save the Date:
Physician Executives Forum Programs
Executives Forum launched two years ago to provide added value
to physician executive via tailored resources to meet these groups’ unique
professional development needs. A one-day education program is a cornerstone
benefit of the Forum that offers an affordable learning and networking
opportunity. Date and location for the program is as follows:
Physician Executives Forum Education Program
Oct. 10, 2015
Hyatt Regency Washington on Capitol Hill
More details available at ache.org/PEForum
If you have questions about this Forum program or Forum membership, please
contact Erika Joyce, CAE, assistant director, Division of Member Services, at
(312) 424-9373 or firstname.lastname@example.org.
Tuition Waiver Assistance Program
To reduce the barriers to ACHE educational programming, ACHE makes
available a limited number of tuition waivers to Members and Fellows whose
organizations lack the resources to fund their tuition for education programs
through the Tuition Waiver
Assistance Program. Members and Fellows in career transition also
are encouraged to apply. Tuition waivers are based on financial need and are
available for the following ACHE education programs
- Congress on Healthcare Leadership
- Cluster Seminars
- Self-Study Programs
- Online Education Programs
- Online Tutorial (Board of Governors Exam preparation)
- ACHE Board of Governors Exam Review Course
All requests are due
no less than eight weeks before the program date, except for ACHE self-study
courses; see quarterly application deadlines on the FAQ page of the tuition
waiver application. Incomplete applications and applications received after the
deadline will not be considered. Recipients will be notified of the waiver
review panel's decision not less than six weeks before the program date. For
ACHE self-study courses, applicants will be notified three weeks after the
quarterly application deadline.
If you have questions about the program, please contact Teri Somrak, associate
director, Division of Professional Development, at (312) 424-9354 or email@example.com. For more information, visit ache.org/Tuitionwaiver.
Take Charge of Your Career
Kenneth R. White, PhD, RN, FACHE, and J. Stephen Lindsey, FACHE, share teaching
tips and a sample syllabus and course schedule in their Health Administration
Press Book Take Charge of Your Healthcare Management Career: 50 Lessons
That Drive Success. In the book, you will find 50 lessons that will help
students navigate the bridge to a successful career in healthcare management
and help them obtain success and professional development regardless of their
position. Each lesson describes traits, behaviors and skills needed to maximize
strengths, master career success and achieve the perfect career fit for them.
Find an excerpt here. This book will be of particular interest to recent
master’s programs graduates and early careerists.
Checking In With Employees
Communicating and checking in on employees on a regular basis is important for a successful workflow. One-on-one meetings are a great way to consistently discuss duties, deadlines and questions and to keep in touch. The below will ensure the meetings are productive and necessary communication is shared in an effective manner.
Stick to a Specific Time
Consistency is key to beneficial communication. Connect with the employee regarding the day and time that would work best for both of you to meet on a weekly basis, and create meeting reminders for the discussion that extend far in advance. This ensures you will both be on the same page and that the meeting won’t be easily forgotten. Additionally, don’t cancel a check-in meeting at the last minute. There are exceptions, but sticking to a schedule shows your employee you value their time and creates a pattern that is easy to adhere to.
Create a Safe Space
Although constructive criticism on projects and management of workload is helpful for success, being respectful in delivering this feedback is a must. Employees should not be punished for speaking their mind. Make sure to answer their questions with respect, and try sharing something they’ve excelled in that week while offering suggestions for improvement in other areas. Such a gesture can boost morale and build trust. Creating a trusting environment will strengthen the bond between you and your employee.
When chatting with an
employee, strive to answer his or her questions as honestly as possible. If you
can’t share something, explain why. And if you don’t have an answer, admit it
and try to find out after the meeting.
Instead of telling employees what to do, collaborate with them to help them
find their own solutions and answers. This will help build their own confidence
and their trust in you. Help them develop their skills so they feel empowered
and engaged instead of dependent on you for advice.
Ask for Feedback
should not solely be a question-and-answer sessions. Engage in a real dialogue
and ask employees what they desire from you and how you can help to manage them
in a stronger way. They’ll welcome and appreciate the opportunity to give you
their thoughts on your performance and other matters.
End on a Positive Note
At the end of each
meeting, share at least one way in which the employee excelled that week. Thank
the employee for his or her questions and the discussion itself, and express
confidence in his or her abilities. Workers will feel better about meeting with
you if you close on a high note.
—Adapted from Communication
Solutions May 2015 newsletter, www.communicationbriefings.com
Change is frequent within an organization. Whenever something is looming on the horizon, employees will look to you for information and answers. Whether this is layoffs, leadership change or simply rumors, you need to be prepared to foster an honest dialogue and share as much information as possible with employees.
Share What You Know
Even if you’re not
completely sure of the exact steps that will be taken, explain what the final
process is supposed to look like and what it might mean for them. Let’s say the
topic is salary increases. Noting that management is looking over the options
in front of them, but that decisions won’t be made until next year will give
workers a stronger sense of relief. It may not provide much insight into the
final outcome, but employees will feel better having some idea of what’s going
Listen for Concerns
Pay attention when you
meet with employees to learn what worries they have. Setting up small group
discussions with employees to discuss their concerns will help set in place a
stronger peace of mind. Knowing their thoughts regarding the change can help
you work to find out more information and allows you to share the details you
think will quell their concerns.
Allowing employees to
hear information through the grapevine rather than you is the biggest way to
lose their trust and confidence—delaying bad news does not make it better.
During these times, make communication with your team a priority.
—Adapted from Communication
Solutions July 2015 newsletter, www.communicationbriefings.com
In the rapidly changing healthcare field, a career plan is more important than ever. If you’re not proactively managing your career, finding success and reaching your goals may be a challenge.
To help you navigate this evolving marketplace, ACHE is pleased
to bring you a unique, interactive and comprehensive tool for planning and
managing your career—CareerEDGE™, available as a complimentary benefit
to ACHE members.
- A personalized online “Career Dashboard” featuring career
planning tools, job site links, news items and other career resources
- Access to several free assessments including a 360º Working
Style tool and a modified version of ACHE’s popular Healthcare Leadership
Competencies Assessment Tool
- An innovative career
planning framework to guide
your thinking about career success in healthcare today and in the future and
help you build a solid career plan
- A process to help you make the connection between clarifying
goals, identifying the competencies required for success, assessing the level
of progress toward developing needed skill sets, and determining programs,
products and services that align with your leadership development efforts
CareerEDGE is an easy-to-navigate, one-stop source for the full
array of resources needed for a strategic approach to career management at any
more by visiting CareerEDGE today! Start
Your Career Plan Here