ACHE of Iowa

Fall 2015

ACHE of Iowa President Message

Fall Update

As summer begins to fade and fall takes hold we look forward to the IHA annual meeting in Des Moines. A great opportunity for education, networking and plain old fun. Reconnecting with colleagues and chatting about the current challenges we all face is something many of us truly look forward to. While fall is my favorite time of the year, it is also reminds us of what is just around the corner. Not only winter from a weather sense but a variety of operational obstacles are looming as well.  We lead some of the most complex organizations ever designed. The ACHE and IHA work tirelessly to provide education and resources as we navigate these challenges. I encourage you to make time for the annual meeting as well as the ACHE sponsored events. All events are outlined in the IHA brochure which can be found on the Iowa Hospital Association website.

The Iowa Chapter of the ACHE has worked very hard to provide networking and quality educational events throughout the year. There has been a renewed effort to try and hold scheduled events across the State in a variety of locations. All events can be found on the Chapter website: Thanks again for all of your efforts and leadership this past year in these organizations that mean so much to the communities we serve.


Kevin Kincaid, FACHE

Chapter President       


ACHE of Iowa Regent Message

Message from Your ACHE Regent - Fall 2015


Happy Autumn!

Whether you participated in RAGBRAI (Register’s Annual Great Bicycle Ride Across Iowa), went on a family vacation or hit the State Fair, I hope all of you enjoyed the summer. I thank you for your continued support of ACHE and the healthcare profession that we are all privileged to be in.

One of the most important ACHE policy statements in my opinion is the Responsibility for Mentoring. ACHE believes healthcare executives have a professional obligation to mentor those entering the field whether students, early careerists, mid careerists or senior executives preparing to move to larger and more complex organizations. I would ask you to reflect on those people who made a difference in your career through mentoring. We owe it to the patients and communities we serve to do this for others.

The following are taken from the policy statement on ways that all of us can provide guidance and assistance to others:

  • Offer externships, internships, post graduate fellowships to students and early careerists.
  • Serve as a guest lecturer to a college or university (University of Iowa and Des Moines University) or a presenter at an ACHE chapter program.
  • Participate in established mentoring programs such as ACHE’s Leadership Mentoring Network.
  • Promote mentoring opportunities within your organization.
  • Encourage development of mentoring opportunities in culturally diverse, cross-generational and group settings.

As I am in the final year of my term as Regent, please consider running for the position. Feel free to contact me directly ( to discuss the role, time commitments and requirements. It is a rewarding way to serve our field and ACHE.

Thanks for all you do to promote mentoring and act as an example for others. We are better off because of it!

Warm regards,
David Stark, FACHE
Regent for Iowa

Board of Governors Exam

Take Your Career to the Next Level

Maximize your professional potential by earning the premier credential in healthcare management. When you become board certified in healthcare management as an ACHE Fellow (FACHE®), you'll have the knowledge, skills and confidence to succeed. Don't just take our word for it—see what these Fellows have to say about advancement:

“It's incumbent upon leaders to promote to those we mentor a personal commitment to lifelong learning and ongoing professional development. Achieving and maintaining Fellow status keeps us current with the challenges ahead and sets an example for our healthcare leaders of tomorrow.”

—Polly Davenport, RN, FACHE
CEO, Ochsner Health System–North Shore Region, Slidell, La.

“Board certification in healthcare management helped me to integrate my graduate studies with my work experience in order to become a more focused and disciplined leader. The FACHE designation is a highly regarded credential that speaks volumes about an executive's competence, commitment and personal values.”

—Jeffrey A. Flaks, FACHE
Executive Vice President & Chief Operating Officer
Hartford (Conn.) HealthCare

Earn continuing education credits toward advancement by attending any upcoming ACHE of Iowa event.

Other News

National News Q3 2015

Join the Rainbow Healthcare Leaders Association

The Rainbow Healthcare Leaders Association is a national organization whose mission to enhance the representation of lesbian, gay, bisexual and transgender healthcare executives and to promote high-quality care for LGBT individuals and their families. RHLA is committed to focusing on disparities in care and preparing the next generation of LGBT healthcare executives. RHLA and ACHE have a shared interest in fostering the development of diverse healthcare leadership.

Join RHLA now and you will have access to the RHLA Mentorship Program and RHLA Forums, both of which will enable you to connect with other members in a meaningful and confidential environment. Members can share and receive feedback on business and personal issues as they navigate their careers in healthcare.

For more information about RHLA membership or any of its programs, visit

Exam Online Community Offers a Complimentary Interactive Learning Platform

Members preparing for the Board of Governors Examination can access the Exam Online Community as a complimentary and supplementary resource that can boost their confidence and help them succeed. The interactive platform gives Members the opportunity to learn and glean study tips from others taking the Exam. It also provides an opportunity to discuss Exam topics with experts for better understanding and the option to participate in study groups. Join the Exam Online Community at

Postgraduate Fellowship Area of Provides a Vital Resource to Healthcare Organizations and Entrants

Postgraduate fellowships are essential to attract and develop highly qualified healthcare management professionals. ACHE offers robust online resources regarding postgraduate fellowships at The materials are for those seeking to develop a postgraduate fellowship, organizations that want to find the best candidate and new healthcare management entrants looking for a fellowship opportunity. The site includes the Directory of Fellowships in Health Services Administration in which organizations post their fellowship offerings and for students to find opportunities they want to pursue. Additionally, there are resources for organizations seeking to start a fellowship—these include sample manuals, templates and checklists.

Save the Date: Physician Executives Forum Programs

The Physician Executives Forum launched two years ago to provide added value to physician executive via tailored resources to meet these groups’ unique professional development needs. A one-day education program is a cornerstone benefit of the Forum that offers an affordable learning and networking opportunity. Date and location for the program is as follows:

Physician Executives Forum Education Program 
Oct. 10, 2015
Hyatt Regency Washington on Capitol Hill
More details available at

If you have questions about this Forum program or Forum membership, please contact Erika Joyce, CAE, assistant director, Division of Member Services, at (312) 424-9373 or

Tuition Waiver Assistance Program

To reduce the barriers to ACHE educational programming, ACHE makes available a limited number of tuition waivers to Members and Fellows whose organizations lack the resources to fund their tuition for education programs through the Tuition Waiver Assistance Program. Members and Fellows in career transition also are encouraged to apply. Tuition waivers are based on financial need and are available for the following ACHE education programs

  • Congress on Healthcare Leadership
  • Cluster Seminars
  • Self-Study Programs
  • Online Education Programs
  • Online Tutorial (Board of Governors Exam preparation)
  • ACHE Board of Governors Exam Review Course

All requests are due no less than eight weeks before the program date, except for ACHE self-study courses; see quarterly application deadlines on the FAQ page of the tuition waiver application. Incomplete applications and applications received after the deadline will not be considered. Recipients will be notified of the waiver review panel's decision not less than six weeks before the program date. For ACHE self-study courses, applicants will be notified three weeks after the quarterly application deadline.

If you have questions about the program, please contact Teri Somrak, associate director, Division of Professional Development, at (312) 424-9354 or For more information, visit

Take Charge of Your Career

Kenneth R. White, PhD, RN, FACHE, and J. Stephen Lindsey, FACHE, share teaching tips and a sample syllabus and course schedule in their Health Administration Press Book Take Charge of Your Healthcare Management Career: 50 Lessons That Drive Success. In the book, you will find 50 lessons that will help students navigate the bridge to a successful career in healthcare management and help them obtain success and professional development regardless of their position. Each lesson describes traits, behaviors and skills needed to maximize strengths, master career success and achieve the perfect career fit for them. Find an excerpt here. This book will be of particular interest to recent master’s programs graduates and early careerists. 



Checking In With Employees

Communicating and checking in on employees on a regular basis is important for a successful workflow. One-on-one meetings are a great way to consistently discuss duties, deadlines and questions and to keep in touch. The below will ensure the meetings are productive and necessary communication is shared in an effective manner. 

Stick to a Specific Time

Consistency is key to beneficial communication. Connect with the employee regarding the day and time that would work best for both of you to meet on a weekly basis, and create meeting reminders for the discussion that extend far in advance. This ensures you will both be on the same page and that the meeting won’t be easily forgotten. Additionally, don’t cancel a check-in meeting at the last minute. There are exceptions, but sticking to a schedule shows your employee you value their time and creates a pattern that is easy to adhere to. 

Create a Safe Space

Although constructive criticism on projects and management of workload is helpful for success, being respectful in delivering this feedback is a must. Employees should not be punished for speaking their mind. Make sure to answer their questions with respect, and try sharing something they’ve excelled in that week while offering suggestions for improvement in other areas. Such a gesture can boost morale and build trust. Creating a trusting environment will strengthen the bond between you and your employee. 

Value Honesty

When chatting with an employee, strive to answer his or her questions as honestly as possible. If you can’t share something, explain why. And if you don’t have an answer, admit it and try to find out after the meeting.

Coach Employees
Instead of telling employees what to do, collaborate with them to help them find their own solutions and answers. This will help build their own confidence and their trust in you. Help them develop their skills so they feel empowered and engaged instead of dependent on you for advice.

Ask for Feedback

One-on-one discussions should not solely be a question-and-answer sessions. Engage in a real dialogue and ask employees what they desire from you and how you can help to manage them in a stronger way. They’ll welcome and appreciate the opportunity to give you their thoughts on your performance and other matters.

End on a Positive Note

At the end of each meeting, share at least one way in which the employee excelled that week. Thank the employee for his or her questions and the discussion itself, and express confidence in his or her abilities. Workers will feel better about meeting with you if you close on a high note. 

—Adapted from Communication Solutions May 2015 newsletter,


Communicating Change

Change is frequent within an organization. Whenever something is looming on the horizon, employees will look to you for information and answers. Whether this is layoffs, leadership change or simply rumors, you need to be prepared to foster an honest dialogue and share as much information as possible with employees.

Share What You Know

Even if you’re not completely sure of the exact steps that will be taken, explain what the final process is supposed to look like and what it might mean for them. Let’s say the topic is salary increases. Noting that management is looking over the options in front of them, but that decisions won’t be made until next year will give workers a stronger sense of relief. It may not provide much insight into the final outcome, but employees will feel better having some idea of what’s going on.

Listen for Concerns

Pay attention when you meet with employees to learn what worries they have. Setting up small group discussions with employees to discuss their concerns will help set in place a stronger peace of mind. Knowing their thoughts regarding the change can help you work to find out more information and allows you to share the details you think will quell their concerns.

Be Timely

Allowing employees to hear information through the grapevine rather than you is the biggest way to lose their trust and confidence—delaying bad news does not make it better. During these times, make communication with your team a priority.

—Adapted from Communication Solutions July 2015 newsletter,


Introducing CareerEDGE

Introducing CareerEDGE

In the rapidly changing healthcare field, a career plan is more important than ever. If you’re not proactively managing your career, finding success and reaching your goals may be a challenge.

To help you navigate this evolving marketplace, ACHE is pleased to bring you a unique, interactive and comprehensive tool for planning and managing your career—CareerEDGEavailable as a complimentary benefit to ACHE members.

CareerEDGE features:

  • A personalized online “Career Dashboard” featuring career planning tools, job site links, news items and other career resources

  • Access to several free assessments including a 360º Working Style tool and a modified version of ACHE’s popular Healthcare Leadership Competencies Assessment Tool

  • An innovative career planning framework to guide your thinking about career success in healthcare today and in the future and help you build a solid career plan  

  • A process to help you make the connection between clarifying goals, identifying the competencies required for success, assessing the level of progress toward developing needed skill sets, and determining programs, products and services that align with your leadership development efforts

CareerEDGE is an easy-to-navigate, one-stop source for the full array of resources needed for a strategic approach to career management at any career level.

Find out more by visiting CareerEDGE today! Start Your Career Plan Here