ACHE of Iowa

Spring 2017

ACHE of Iowa President Message

Dear ACHE of Iowa Members,

I hope your 2017 is off to a great start! It is an honor and privilege to serve as your chapter president this year.

First and foremost, I want to thank you for your membership in ACHE. I appreciate your commitment to our profession and your involvement in our chapter. Together we will advance ACHE’s vision to be the preeminent professional society for healthcare executives dedicated to improving health and its mission to advance our members and healthcare management excellence. This year in Iowa, we hope to grow our membership and continue to enhance the value of ACHE to our local chapter members.

Second, we will continue to provide quality educational programs in Iowa. We will host seminars and networking events as well as continue to provide Face to Face credit programs as part of the Iowa Hospital Association’s Summer Forum and the University of Iowa College of Public Health’s Healthcare Executive Symposium in the Fall.

Please reach out to me at if you have any questions about our chapter. I hope to make ACHE of Iowa meaningful to you as we work together to enhance health care in our local communities.


Timothy Ahlers

Chief Financial & Operating Officer

UnityPoint Health – Dubuque

Regent Message

Message from Your ACHE Regent - Fall 2016

ACHE of Iowa

Message from the Regent

February 2017


Hello ACHE of Iowa Members!


As healthcare executives, none of us are at a loss of things to do. From the minute we start our day until the time we close our email feed at night, we work on numerous projects, programs, and deadlines. Do you sometimes wonder if all of these projects and programs are making a difference? What should we be working on? In Christian tradition, the prophet Isaiah said “Listen to me, you that pursue righteousness, you that seek the Lord, return to the rock from which you were hewn, and to the quarry from which you were dug.” In other words, remember your foundation, your bedrock principles. In grad school we learned to improve healthcare by reducing cost, improving quality, and increasing access. Victor Hugo said “Change your opinions, keep to your principles; change your leaves, keep intact your roots.” So, in the midst of juggling all those priorities, keep the main thing the main thing…let your leadership principles be your guide.


Congratulations to those members who have recently re-certified as Fellows!

·        Brian Evans, FACHE, CEO, Clark Co. Hospital

·        Daniel Gillette, MD, FACHE, VP, Behavioral Health, Unity Point Health-St. Lukes

·        Jason Harrington, FACHE, CEO, Lakes Regional Healthcare

·        Marcia Hendricks, RN, FACHE, CEO, Madison County Health Care System

·        Michelle Cassabaum, FACHE, COO/CFO, 21st Century Rehab

·        Jay Willsher, FACHE

·        Todd Linden, FACHE, CEO, Grinnell Regional Medical Center

·        Michelle Niermann, FACHE, COO, UnityPoint Health-St. Luke’s Hospital

·        Lynn Whisler, FACHE, VP Operations, Mary Greeley Medical Center

·        Tom Mulrooney, FACHE, VP Surgical/Cardiovascular Services, UnityPoint Health-Des Moines

·        Steve Simonin, FACHE, CEO, Iowa Specialty Hospitals & Clinics


And, welcome to these new members!

·        Carol Ayangbile, Director Patient Experience/Inpatient Business Ops, UnityPoint Health Trinity

·        Robert Heen, COO, The Iowa Clinic

·        AJ Smith, Decision Support Coordinator, Mary Greeley Medical Center

·        Linda Wendt, RN, Executive Director, Payor Strategies, UnityPoint Clinic

·        Tobin Jacks, MD, Iowa Department of Corrections

·        Jan Myers, Director, Skiff Medical Center

·        Phil Stover, CEO, Medical Oncology & Hematology Associates

·        Lisa Curnes, VA Central Iowa Health Care System

·        Marianne Hellums

·        Jayson Pullman, CEO, Haywarden Regional Healthcare

·        Chelsea Van Vark, Administrative Fellow, Mercy Medical Center-Des Moines

·        Anna Cigrand

·        Gwen Larsen

·        Brett LeFevre

·        Christen Sewell, Radiation Therapist, UnityPoint Health

·        John Stoebe, JD, Law Clerk, ARAG Legal Insurance

·        Benjamin Taylor, Administrative Fellow, Trinity Health

·        Katie Tunning, Manager, Data Analytics, University of Iowa Hospitals & Clinics


ACHE of Iowa’s Education Committee is working on our calendar of events for 2017. Our goal is to provide you with enough face-to-face credits in Iowa to recertify for your FACHE Board certification without leaving the state.

If you are interested in serving on a committee for ACHE of Iowa, go to the leadership section of our website and contact the chairperson of the committee you are interested in serving on.

Check out our newly updated ACHE of Iowa website: Save it to your desktop for quick access to our educational events calendar, newsletters, chapter leadership and job board.

Strong leadership is necessary for quality healthcare. Gain the knowledge and networking you need through ACHE of Iowa. Stay strong in your healthcare leadership.

Warm regards,

Dave Hickman, FACHE

ACHE Regent for Iowa


Member News

Call For Volunteers

Are you looking for volunteer opportunities? ACHE of Iowa has many volunteer opportunities within the organization.

Are you looking for volunteer opportunities? ACHE of Iowa has many volunteer opportunities within the organization. Please contact one of the committee chairs below to find the right opportunity for you.


Membership and Advancement
Chair: James Atty, CEO of Waverly Health Center
          319-352-4941 or


New Member Spotlight

Meet one of our newest members!


Shelby Leemans

BS Psychology, St. Ambrose University '16
MHA Student, Des Moines University '19
Current Position: 

Genesis Health Group - Pulmonary Associates
Clinic Supervisor

I oversee the day-to-day operations of our clinic and maintain call schedules and staffing of critical care providers in the ICU. I serve as a liaison between the staff and the physicians as well as the clinic to the health system as a whole, leading our practice in a way that aligns with the mission and strategic goals of Genesis Health System. Responsibilities also include hiring, training, coaching, and constructing the clinic budget.
Why are you a member of ACHE of Iowa?

I joined ACHE of Iowa to connect with other health care professionals that I can learn from and collaborate with as I start my career in healthcare leadership. The educational resources and opportunities are especially helpful to me as an early careerist trying to define my leadership style.

What’s the best career advice you’ve ever received?  

The best advice I have received yet is to not be afraid to be bold and pursue the opportunities that come before me. It is often intimidating to be such a young leader and put myself out there in front of other leaders in my organization, but the connections I have made by being bold and speaking up for myself have led me to where I am today. 

Although it is not advice that was given directly to me, these words spoken by Eleanor Roosevelt guide my decision making each day: "Do what you feel in your heart to be right - for you'll be criticized anyway." At the end of the day I make decisions that are ethical and do the right thing for our patients and my staff.

Updated ACHE of Iowa Board Roster


ACHE of Iowa Board Roster

Date of Update: January 2017


Chapter Position(s)

Title, Organizational Address

Contact Information

Year of 1st Term

Tim Ahlers, FACHE



UnityPoint Health - Finley Hospital

350 N Grandview Ave

Dubuque, IA 52001



David Hickman, FACHE


Vice President

Mercy Health Network

1755 59th Place

West Des Moines, IA  50266

(515) 358-8024


Tom Mulrooney, FACHE


Vice President of Surgical and Cardiovascular Services

UnityPoint Health – Des Moines

1200 Pleasant Street

Des Moines, IA  50309

(515) 241-4027


James Atty, FACHE


Membership and Advancement


Waverly Health Center

312 9th St SW

Waverly, IA 50677



Michelle Niermann, FACHE

Immediate Past President


UnityPoint Health – St. Luke’s Hospital

1026 A Avenue NE

Cedar Rapids, IA  52402

(319) 369-8873


Mikki Stier, FACHE

Medicaid Director for the State of Iowa
Iowa Medicaid Enterprise
100 Army Post Road
Des Moines, IA 50317

(515) 256-4621


(Regent Year)

Tim Chwirka


Education and Program Planning

Manager, Work Well

UnityPoint Health – St. Luke’s Hospital

1026 A Avenue NE

Cedar Rapids, IA  52402



Erin Baldwin



Director, Student Health

Iowa State University


(1st Full Year – 2017)

Bobbi Bentz, MHA, MPH


Education and Program Planning

Executive Account Manager

Wellmark Blue Cross Blue Shield

Phone: 515-376-5375

Cell: 515-669-2135     


(1st Full Year – 2017)

Ex Officio Members

Jenni Dixon, CMP

IHA Liaison

Director, Education Services

100 E Grand Ave., Suite 100

Des Moines, IA 50309-1835

(515) 288-1955  ext 358

Ex Officio

Dan Gentry, PhD, MHA

University of Iowa Liaison

Clinical Professor, MHA Program Director

University of Iowa College of Public Health

145 N. Riverside Drive, N216 CPHB

Iowa City, IA 52242


Ex Officio

Richard F. Belloff, DBA, FACHE, PAHM

Des Moines University Liaison

Assistant Professor of Healthcare

Des Moines University

Academic Center, Room 331


Ex Officio

Invited Guests

Jesus Lechuga

Administrative Fellow

Mercy Des Moines

Admin Fellow

National News

National News Q1 2017

New Websites for the Journal of Healthcare Management and Frontiers

ACHE’s publishing division, Health Administration Press, has recently partnered with Wolters Kluwer, a global leader in professional information services and the publisher of more than 300 health-related journals. The partnership will expand digital distribution of ACHE’s journals to academic libraries and healthcare institutions, as well as implement best-in-class journal practices that will enhance search capabilities and online discoverability through Wolters Kluwer’s Ovid database platform.

New websites for the Journal of Healthcare Management and Frontiers of Health Services Management were launched in January and include a more robust catalog of archived content. The full run of back issues for Frontiers is currently available, and the complete archive for JHM will be developed throughout 2017. Previously, the digital editions for both journals were only available from 2006 to present day.

Digital conversion of the full run of both journals will not only extend the content available to ACHE members, it will also preserve important historical resources and perspectives for the field of healthcare administration as a whole.

As an added benefit of the partnership, ACHE members now will have digital access to both JHM and Frontiers. Previously, digital access had been limited to one journal of the member’s choice. Members who currently receive a print copy of a journal will continue to do so under the new partnership.

Members may visit the new journal websites at You will be prompted to log in with your ACHE credentials. Choose the journal you want to view, and you will be redirected to the new sites. The new sites feature a responsive design and are easily viewed on mobile devices.

Healthcare Executive magazine will continue to be available in the current digital format at and in the digital publications app. For more information about the partnership with Wolters Kluwer, your online access, or your print subscription, please contact HAP at

ACHE, IFD Alliance to Expand Healthcare Internships for Diverse Individuals

ACHE and the American Hospital Association’s Institute for Diversity in Health Management have entered into a strategic collaboration to co-promote the Summer Enrichment Program, which is designed to grow and strengthen the pipeline of healthcare leaders from underrepresented groups. The program places diverse graduate students pursuing advanced degrees in healthcare administration or a related field in 10-week, paid internships at healthcare organizations. As of Oct. 31, 2016, hospitals, health systems and other healthcare organizations interested in hosting an intern from the program in 2017 can register at IFD staff will work with organizations to match program students with host sites beginning in February. Internships generally will take place from June through August. The program will be administered by IFD and co-promoted by ACHE, primarily through ACHE chapters across the country.

For more information about the program or on becoming a host site, visit or contact Jasmin Clark, membership and educational specialist, IFD, at or (312) 422-2658; Terra L. Levin FACHE, CAE, regional director, Division of Regional Services, ACHE, at or (312) 424-9329; or Cie Armstead, director, Diversity and Inclusion, ACHE, at or (312) 424-9306.

ACHE Senior Executive Program

The ACHE Senior Executive Program prepares senior healthcare leaders for complex environments and new challenges. Past participants have included senior or executive directors, vice presidents, COOs, CNOs and CFOs—many of whom aspire to become a CEO. 

The program’s locations and dates are as follows:

  • Chicago (June 5–7)
  • San Diego (Aug. 14–16)
  • Orlando, Fla. (Oct. 30–Nov. 1)

Participants must attend all three sessions in each city. Participants grow professionally in a supportive learning environment over the course of three multiday sessions. The Senior Executive Program is tailored for senior leaders, providing them with an opportunity to gain skills in decision making, problem solving and team building. The program features three primary focus areas: “Charting Your Leadership Course,” “Leading the Value-Ready Healthcare Enterprise” and “Guiding Enterprisewide Change.”  

Enrollment is limited to 30 healthcare executives. A limited number of scholarships are available for individuals whose organizations lack the resources to fully fund their tuition. For more information, contact Catie L. Russo, program specialist, Division of Professional Development, ACHE, at (312) 424-9362, or visit

ACHE Executive Program

The Executive Program is designed to help mid-level managers in healthcare refine their knowledge, competencies and leadership skills. Participants will have the opportunity to learn, share and grow professionally together over three multiday sessions.

The Executive Program will be held at the following locations and dates:

  • Chicago (June 5–6)
  • San Diego (Aug. 14–16)
  • Orlando, Fla. (Oct. 30–Nov. 1)

Participants must attend all three sessions in each city. The Executive Program is tailored for mid-level managers, providing them with an opportunity to assess their skillsets in order to develop stronger leadership capabilities and prepare them for change within their organizations.  The program features three primary focus areas: “Charting Your Leadership Course,” “Preparing for Accountable Care” and “Managing for an Uncertain Future.”

Enrollment is limited to 30 healthcare executives. A limited number of scholarships are available for individuals whose organizations lack the resources to fully fund their tuition. For more information, contact Catie L. Russo, program specialist, Division of Professional Development, ACHE, at (312) 424-9362, or visit

Board of Governors Exam Fee Waiver Campaign: March 1–June 30

The Board of Governors Exam fee waiver promotion allows eligible ACHE Members to save $200 when they submit their Fellow application between March 1 and June 30, 2017.

*Eligible Members must submit their completed Fellow application, $250 application fee and meet all requirements—including the three years of ACHE membership tenure and five years of healthcare management experience—by June 30 to receive approval to take the Board of Governors Exam. Pending application approval, ACHE will waive the $200 Board of Governors Exam fee.

For more information on recent changes to the application process requirements, go to

ACHE’s Leader-to-Leader Program

When you share the value of ACHE membership with your colleagues by encouraging them to join or advance to Fellow status, you can earn points to obtain rewards such as gift certificates toward ACHE education programs, clothing, a travel mug and a fitness tracker. If you sponsor three or more Members who successfully achieve Fellow status, you can even be entered into a raffle for a free registration to ACHE’s Congress on Healthcare Leadership.

Each time a person joins ACHE or advances to Fellow status and lists your name as a sponsor on the application, you earn a point. The more points you earn, the more rewards you can receive. Points expire on Dec. 31 of the year after they were earned (e.g., a point earned on Jan. 1, 2017, will expire on Dec. 31, 2018). You can check your point balance in the My ACHE area of To ensure colleagues mention your name, referral cards are available for you to pass out so you receive the credit you deserve.

When you help grow ACHE, you make a strong statement about your professionalism and leadership in the healthcare field and also strengthen the organization.

For more information on the program, go to

ACHE Member Communities Enhance Membership Experience

ACHE’s Asian Healthcare Leaders Forum, Healthcare Consultants Forum, LGBT Forum and Physician Executives Forum, enhance value for ACHE members through a package of benefits tailored to their unique professional development needs.

AHLF helps increase the representation—through leadership and professional development—of Asian-Americans in healthcare executive management, policy and administration. to learn more.

The Healthcare Consultants Forum can help healthcare consultants stay ahead of the curve and more effectively meet client needs through targeted resources. More information is available on, where interested consultant members can join.

The LGBT Forum enhances representation of lesbian, gay, bisexual and transgender healthcare executives and promotes high-quality care for LGBT individuals and their families. The Forum provides opportunities for personal and professional growth to members in various healthcare settings and at all career stages. To learn more or to join, visit

The Physician Executives Forum offers education, networking and relevant information that address the top issues physician executives face, such as leading quality initiatives and enhancing interdisciplinary communication skills. Visit to find out more about the Forum’s benefits and to join.

Benefits of membership in any of the forums include a special designation on ACHE’s online Member Directory, an e-newsletter and the opportunity to participate in an exclusive ACHE LinkedIn Group dedicated to the respective member community.

The cost of membership for each forum is $100 per year, in addition to ACHE annual dues.

ACHE Call for Nominations for Regent-at-Large

The ACHE Board of Governors is calling for applications to serve as Regent-at-Large in Districts 2, 3, 4 and 5 beginning March 2018. ACHE Fellows are eligible for Regent-at-Large vacancies within their district. 

  • District 2 consists of the District of Columbia, Florida, Georgia, Maryland, North Carolina, Puerto Rico, South Carolina, Virginia and West Virginia.

  • District 3 consists of Illinois, Indiana, Iowa, Kentucky, Michigan, Nebraska, Minnesota, North Dakota, Ohio, South Dakota and Wisconsin.
  • District 4 consists of Alabama, Arkansas, Kansas, Louisiana, Mississippi, Missouri, New Mexico, Oklahoma, Tennessee and Texas.
  • District 5 consists of Alaska, Arizona, California, Colorado, Hawaii, Idaho, Montana, Nevada, Oregon, Utah, Washington and Wyoming.

The primary purpose of the Regents-at-Large positions is to promote in ACHE governance a more diverse representation relative to race, ethnicity, gender and sexual orientation. The responsibilities of the Regent-at-Large, including suggested knowledge, skills and experience, are included in the position description posted at Appointments will be made by the Board of Governors in November 2017. Candidates should not directly contact members of the Board of Governors to request letters of support.

Fellows from Districts 2, 3, 4 and 5 may apply to serve by sending a letter (see specifications below) via U.S. mail postmarked between Jan. 1 and July 15 to Caitlin E. Stine, American College of Healthcare Executives, 1 N. Franklin St., Suite 1700, Chicago, IL 60606-3529.

Materials can also be sent via email to or faxed to (312) 424-2836. All candidates will be listed in the Member Center of under the heading “Regent-at-Large Declared Candidates.” Any candidate not listed by July 31 should contact Caitlin E. Stine immediately. If prospective candidates have any questions about the application process, they should also contact Caitlin E. Stine.

Application specifications: To be considered, applications must include:

  • A statement, in the form of a letter, by the candidate that addresses his or her qualifications for the position, including the demographic characteristics, knowledge, skills and experience.
  • A professional resume of education and work experience.

Candidates may include up to two letters of support for their candidacy. Letters of support may not be solicited from current members of the ACHE Board of Governors.

ACHE Call for Nominations for the 2018 Slate

ACHE’s 2017–2018 Nominating Committee is calling for applications for service beginning in 2018. All members are encouraged to participate in the nominating process. ACHE Fellows are eligible for any of the Governor and Chairman-Elect vacancies and are eligible for the Nominating Committee vacancies within their district. Open positions on the slate include:

·Nominating Committee Member, District 1 (two-year term ending in 2020)

·Nominating Committee Member, District 4 (two-year term ending in 2020)

·Nominating Committee Member, District 5 (two-year term ending in 2020)

·Four Governors (three-year terms ending in 2021)


Please refer to the following district designations for the open positions:

·District 1: Canada, Connecticut, Delaware, Maine, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, Vermont

·District 4: Alabama, Arkansas, Kansas, Louisiana, Mississippi, Missouri, New Mexico, Oklahoma, Tennessee, Texas

·District 5: Alaska, Arizona, California, Colorado, Hawaii, Idaho, Montana, Nevada, Oregon, Utah, Washington, Wyoming

Candidates for Chairman-Elect and Governor should submit an application to serve that includes a copy of their resume and up to 10 letters of support. For details, please review the Candidate Guidelines, including guidance from the Board of Governors to the Nominating Committee regarding the personal competencies of Chairman-Elect and Governor candidates and the composition of the Board of Governors.

Candidates for the Nominating Committee should submit only a letter of self-nomination and a copy of their resume.

Applications to serve and self-nominations must be submitted electronically to and must be received by July 15. All correspondence should be addressed to Richard D. Cordova, FACHE, chairman, Nominating Committee, c/o Julie Nolan, American College of Healthcare Executives, 1 N. Franklin St., Ste. 1700, Chicago, IL 60606-3529.

The first meeting of ACHE’s 2017–2018 Nominating Committee will be held March 28, during the Congress on Healthcare Leadership in Chicago. The committee will be in open session at 2:45 p.m. During the meeting, an orientation session will be conducted for potential candidates, giving them the opportunity to ask questions regarding the nominating process. Immediately following the orientation, an open forum will be provided for ACHE members to present and discuss their views of ACHE leadership needs.

Following the July 15 submission deadline, the committee will meet to determine which candidates for Chairman-Elect and Governor will be interviewed. All candidates will be notified in writing of the committee’s decision by Sept. 30, and candidates for Chairman-Elect and Governor will be interviewed in person on Oct. 26.

To review the Candidate Guidelines, visit If you have any questions, please contact Julie Nolan at (312) 424-9367 or

2017 Premier Corporate Partners

The American College of Healthcare Executives is proud to recognize and thank our 2017 Premier Corporate Partners. ACHE’s Premier Corporate Partners play an important role in providing funding that helps ACHE develop new programming initiatives, career resources, enhanced networking opportunities, and additional educational lectures at our Clusters, to name just a few. By partnering with ACHE, these companies are clearly demonstrating their commitment to your career development and the importance of continuing education in an era of transformative change.

Fund for Healthcare Leadership Thanks Supporters

On behalf of the Fund for Healthcare Leadership, we thank all our generous supporters for their commitment to ACHE’s mission to advance our members and healthcare management excellence. Over 680 outstanding individuals helped the Fund for Healthcare Leadership provide another year of scholarships for ACHE’s Senior Executive and Executive programs, as well as another cohort of the Thomas C. Dolan Executive Diversity Program. ACHE looks forward to more opportunities for outreach for the Fund in 2017, and hopes that our distinguished donors will again consider us in their charitable giving plans this year.

Board of Governors Exam

Take Your Career to the Next Level

Maximize your professional potential by earning the premier credential in healthcare management. When you become board certified in healthcare management as an ACHE Fellow (FACHE®), you'll have the knowledge, skills and confidence to succeed. Don't just take our word for it—see what these Fellows have to say about advancement:

“It's incumbent upon leaders to promote to those we mentor a personal commitment to lifelong learning and ongoing professional development. Achieving and maintaining Fellow status keeps us current with the challenges ahead and sets an example for our healthcare leaders of tomorrow.”

—Polly Davenport, RN, FACHE
CEO, Ochsner Health System–North Shore Region, Slidell, La.

“Board certification in healthcare management helped me to integrate my graduate studies with my work experience in order to become a more focused and disciplined leader. The FACHE designation is a highly regarded credential that speaks volumes about an executive's competence, commitment and personal values.”

—Jeffrey A. Flaks, FACHE
Executive Vice President & Chief Operating Officer
Hartford (Conn.) HealthCare

Earn continuing education credits toward advancement by attending any upcoming ACHE of Iowa event.

Articles of Interest

6 Ways to Boost Alignment and Improve Strategy Execution

6 Ways to Boost Alignment and Improve Strategy Execution

Developing an efficient and innovative new strategy can be challenging, but not nearly as challenging as aligning people in an organization to successfully execute that strategy, according to a recent Harvard Business Review article. Summarized below are six steps to help your leadership team boost alignment and create focus around the “highest-impact actions that will drive the organization’s most important outcomes.”

1. Define the one most important outcome. Identifying the most important thing your team hopes to accomplish in the next 12 months will help clarify your next steps.

2. Distinguish the most essential people. Your strategy may require a team effort, but it’s also crucial to recognize whose job is most essential to achieving the organization’s goal. Doing so will help focus leaders’ efforts and resources.

3. Have key players pinpoint their primary contribution. Similar to how your team should identify one outcome, your key people should identify their one pivotal strength related to the strategy and their one key contribution. Simplicity is a must when it comes to maintaining momentum.

4. Conduct coaching sessions. Leaders should have “laser-focused, 30-minute one-on-one coaching sessions” to ensure headway is being made and progress is on track.

5. Gather and report data. Coaching sessions give leaders the chance to collect data on trends and organizational obstacles team members are facing. Sharing data with the previously identified key people can help drive priorities forward.

6. Enhance performance. Have the key contributors fill out surveys on how the organization’s key strategy is progressing and whether they feel the 30-minute coaching sessions are valuable or effective. This information can help leaders improve their strategy execution.

—Adapted from “Execution Is a People Problem, Not a Strategy Problem,” by Peter Bregman, Harvard Business Review, Jan. 4, 2017. 

The Social Side of Emotional Intelligence: Bad Habits to Avoid

Recent studies show likability can be traced back to a few social skills such as sincerity, transparency and understanding. According to Travis Bradberry, author of the best-selling book Emotional Intelligence 2.0, people with high emotional intelligence often possess such skills. They also tend to avoid the following bad behaviors, which can make you unlikeable:

·        Humble-bragging and self-deprecation

·        Being too serious or unsociable

·        Not asking enough questions during a conversation

·        Emotional instability, e.g., throwing things, screaming, etc.

·        Using your phone while interacting with people

·        Name-dropping to seem important or interesting

·        Gossiping

·        Being close-minded

·        Over-sharing personal information or problems

“When you build your awareness of how your actions are received by other people, you pave the way to becoming more likable,” wrote Bradberry.

—Adapted from “7 Things Wildly Successful People Do Before 7:30 A.M.,” by Travis Bradberry,, Jan. 24, 2017.


Save the Date Events

IHA Summer Leadership Forum

The 2017 IHA Summer Leadership Forum will be held June 7-8 at the Doubletree Convention Complex in Cedar Rapids. Whether you’re a veteran CEO, new to hospital leadership or a member of your hospital’s senior leadership team, the Summer Leadership Forum is the perfect place to network with peers and share strategies, challenges, concerns and camaraderie. This event is rich with information and learning opportunities regarding the key and complex forces influencing health care transformation during this pivotal time. Save the date! Registration opening in April.