Fall 2015
December 2015
In This Issue
President's Message
Message from Your ACHE Regent
Membership Report
Student Members Attend KAHCE Annual Meeting, KHA Convention
Communicating Change
Checking In With Employees
Newsletter Tools
Search Past Issues
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Officers
President
Bob Bregant, FACHE
Steele Healthcare Solutions, LLC
Shawnee, KS


President Elect

Patricia Sanders-Hall, FACHE
The University of Kansas Hospital
Overland Park, KS


Past President

Heather Fuller, FACHE
Sunflower Health Network
Salina, KS


Secretary/Treasurer

Melissa L. Hungerford, FACHE
Kansas Hospital Association
Topeka, KS


ACHE Regent

Janet Stanek, FACHE
Stormont Vail HealthCare, Inc.
Topeka, KS 


KAHCE Website
www.kahce.org
 


KAHCE LinkedIn
KAHCE Kansas Association of Health Care Executives



Communicating Change

Change is frequent within an organization. Whenever something is looming on the horizon, employees will look to you for information and answers. Whether this is layoffs, leadership change or simply rumors, you need to be prepared to foster an honest dialogue and share as much information as possible with employees.

Share What You Know

Even if you’re not completely sure of the exact steps that will be taken, explain what the final process is supposed to look like and what it might mean for them. Let’s say the topic is salary increases. Noting that management is looking over the options in front of them, but that decisions won’t be made until next year will give workers a stronger sense of relief. It may not provide much insight into the final outcome, but employees will feel better having some idea of what’s going on.

Listen for Concerns

Pay attention when you meet with employees to learn what worries they have. Setting up small group discussions with employees to discuss their concerns will help set in place a stronger peace of mind. Knowing their thoughts regarding the change can help you work to find out more information and allows you to share the details you think will quell their concerns.

Be Timely

Allowing employees to hear information through the grapevine rather than you is the biggest way to lose their trust and confidence—delaying bad news does not make it better. During these times, make communication with your team a priority.

—Adapted from Communication Solutions July 2015 newsletter, www.communicationbriefings.com

 

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