President's Message

by Jeremy Armstrong, FACHE

Greetings to all members of the Kansas Association of Health Care Executives!

As your newly installed President, I would like to give a special thank you to Ron Stephen for his outstanding leadership as President for the chapter over the last year.  I would also like to thank the previous years’ officers and Board of Directors, for their hard work and dedication to our chapter.

This past year has been one of the most challenging for our industry. On top of the usual challenges of declining reimbursements, physician recruitment and relations, and complying with the ever changing rules and regulations, we’ve added the difficult economy, state budget woes, meaningful use, and the passage of health care reform… just to name some of the bigger ones.

With so many new and significant challenges in our industry, I’ve asked myself how KAHCE can help its membership.  I found a great quote by William Pollard that says, “It is the responsibility of leadership to provide opportunity, and the responsibility of individuals to contribute.”  While we all face some intimidating challenges, they provide KAHCE and ACHE the opportunity to provide some tools and resources for you.  If you look at the goals of ACHE and KAHCE, there are plenty of opportunities.

KAHCE has selected the following strategic initiatives: membership, education, mentoring/scholarship, communications, governance, and finance. While all are important, I would like to pay particular attention to: mentoring/scholarship, communications, and education.  It is my belief, that if we do these three well, success in the other three (membership, finance, & governance) will come much easier. 

Mentoring/scholarship:  Provide opportunities for new professionals and students to gain education and to interact with experienced members.  Our student members and early careerist are the future of our industry and chapter. When attending KAHCE activities, please take a few minutes to introduce yourself to the students and new executives. I’ve been blessed to have some great mentors in my career.  I am thankful that some took the initiative and introduced themselves first.

Communications:  Increase awareness of KAHCE Chapter and its activities by improving membership communications.  The Membership Committee has been charged with identifying strategies for membership engagement and communication.  I encourage all of you to please share your ideas as to how we can most effectively communicate with you, our members.

Education:  Provide a variety of opportunities for members to increase their skills and knowledge base.  Our primary objective here is to offer the maximum allowable Category 1 credits per year. I think the biggest challenge for us is to determine what topics we should offer and how we should offer them to the membership. 

We will be discussing all of our goals and initiatives at an upcoming strategic planning retreat.  I would welcome any comments and feedback you have.

Regardless of the challenges we face now and in the future, the KAHCE leadership is committed to providing the “opportunity” for its members to get the education, tools, networking and career development resources they need to grow as leaders.

Thank you for your support and participation, and I look forward to serving as your President for 2011.

Jeremy Armstrong

Health Care Scholarships Available

Melissa Hungerford, KHA Liaison

Three health care organizations are collaborating to provide scholarships in related fields!  The Kansas Association of Health Care Executives, the Kansas Hospital Education and Research Foundation and the Kansas Hospital Human Resources’ Association all invite you to apply for a health care scholarship.  Any student in any health care discipline is encouraged to apply.  The following scholarships are available for the 2011-2012 academic year:

  • Allied Health Scholarship (Multiple scholarships - $500 min.)

  • Nursing Scholarship (Multiple scholarships - $800 min.)

  • Master’s and Doctoral Scholarship (Multiple scholarships - $900 min.)

  • Nursing or Allied Health Education Faculty Scholarship (Multiple scholarships - $900 min.)

  • Kansas Association of Health Care Executives Scholarship (KAHCE) (Multiple scholarships - $500 min.)

  • Kansas Hospital Human Resources Association (KHHRA) (Single scholarship - $500 min.)

Priority will be given to professions and regions experiencing shortages in Kansas.   Find applications on the KHERF Web site at  If you have any questions or need further information, you may call 785-233-7436 or email Susan Cunningham.  Applications must be postmarked no later than Feb. 28, 2011. 

Message from the Regent - Winter 2011

Jay P. Jolly, Regent

Happy New Year! Enjoy it – it’s already 10% gone!

By the time another 10% of the year is gone, ACHE Congress will only be a few days away. Congress is in Chicago from March 21-24, 2011. If you have not attended before, it’s a tremendous learning and networking opportunity. There are over 100 highly informative sessions on every current topic of interest in healthcare leadership and management, while approximately 4000 healthcare leaders from every U.S. state and several other countries provide unparalleled networking access. I have two tuition waivers available for Fellows, Members, or Faculty Associates needing financial assistance to attend. If you are interested in a waiver contact me at, or by phone at (785) 890-6002. You will not be able to register with the waiver until I provide the notification to ACHE, so contact me prior to registering. Congress registration is now open on the ACHE website at

The March convocation held in Chicago just prior to the start of Congress is when members who have advanced to Fellow status in ACHE are recognized. The Kansas Chapter has eight new Fellows who advanced during 2010, and I hope all will be able to participate in Convocation and be recognized for their achievement. As Regent I represent our Chapter in the ceremony and I look forward to meeting Kansas Fellows at that time. In addition to the eight members who advanced to Fellow last year, the Kansas Chapter also welcomed 49 new members to our ranks. Finally, congratulations are also due to the 54 Fellows who recertified during 2010.

The 2011 Convocation will also be my last representing Kansas as Regent. Elections for the Kansas Regent will occur this fall, and the individual elected will take office next March at the Annual Meeting of the Council of Regents, as well as take part in the 2012 Convocation. I encourage anyone interested in serving as Regent to contact me with questions about the process and to learn more about the role. Regent responsibilities include serving on the KAHCE Board, attending ACHE District meetings twice a year, providing a message for each quarterly chapter newsletter, maintaining contact with the Higher Education Network member institutions in Kansas, and serving as a liaison between the chapter membership and ACHE. It is a great opportunity to serve the industry, your colleagues, and your profession.

As healthcare reform unfolds and we face the ongoing challenge of providing higher quality and better outcomes in the face of declining reimbursement and increasing regulation, we must never forget the patients whose interests we represent. It will be healthcare providers working alongside our physician partners, employees, and patients who will find the answers to improving quality while reducing cost. Patients and their needs must remain the focus. It’s why we’re here.

Thanks for all you do. It’s an honor to serve you.

Jay P. Jolly, FACHE – Regent for Kansas
Chief Executive Officer
Goodland Regional Medical Center
Goodland, Kansas

Dos and Doníts for Critiquing Employees Effectively

As a manager, it’s part of your job to critique employees. The trick to being a good manager is knowing how to give constructive criticism. Here are some tactics to remember:

  • Schedule the “criticism meeting” one day later than you want to. Force yourself to take that extra time to think the situation through carefully. Most criticism that goes terribly awry is the result of doing it too quickly.
  • Don’t bring other people into it. Many managers, in order to try to “prove their point,” bring in “witnesses”—other employees who will agree with what the manager has to say. Not only will this divide your team, but it’s highly uncomfortable for everyone involved.
  • Although it’s good to wait a little while, don’t avoid the problem. Giving yourself some time to think things through and come up with a plan is not the same as letting the problem linger for days, weeks, or even months.
  • When you criticize, don’t compare. Comparing one employee unfavorably with another employee doesn’t do any good, because they’re not the same people. And the employee you are criticizing will resent both you and your “favorite” employee.
  • Be specific when you criticize. For example, don’t tell someone that she “doesn’t follow through on projects”—unless you can point to specific examples.

Adapted from “Dos and Don’ts for Critiquing Employees Effectively,” Communication Solutions, August 2010; (800) 878-5331;


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