Kansas Association of Health Care Executives

Winter 2014

President's Message

Heather Fuller, FACHE

I’m sure many of you are ready for spring! I’m looking forward to warmer weather and getting out on the golf course. I’m also looking forward to our spring education event scheduled for April 24-25 in Wichita. Patricia Sanders-Hall and the Education Committee have done a great job putting together the program with an opportunity for you to earn up to 9 Facd-to-Face credits.

Our committee chairs have been working hard since our strategic planning retreat in December, but we need your help! I would like to invite you to get involved with one of our committees: education/scholarship, membership, mentoring, student/early careerist, KCLPC, or communications. The committees are a great way to network and become more involved in the chapter.

I’m excited to let you know that our chapter is participating in ACHE’s Chapter Leadership Collaborative. We will work to create guidelines to develop, support and recognize current and future leaders. There are 15 chapters from across the country participating in the collaborative this year.

I’m looking forward to serving the chapter this year. Please feel free to contact me at hfuller@srhc.com with any suggestions or questions!

Message from Your ACHE Regent - Winter 2013-2014

Message from Your ACHE Regent
Winter 2013-2014
Jeremy Armstrong, FACHE

Welcome to 2014!  There is no greater opportunity to prepare for the New Year than to join me at ACHE’s Congress on Healthcare Leadership.  Congress is an opportunity for you to network with your peers, experience the best in professional development while enhancing your career.  I hope you can join me at the Hyatt Regency Chicago on March 24-27.  Registration is now open at www.ache.org/congress.

Higher Education Network (HEN) Visits
Last fall, Capt. Benjamin Wilson and I had the opportunity to speak with several students from the Wichita State University healthcare administration program.  I always enjoy the opportunity to share what ACHE has to offer with the future leaders in our industry.  I also want to thank Robert E. Bregant Jr., FACHE who spoke with students from the University of Kansas MHSA program.

Regent’s Award Winner
Each year I have the opportunity to give a Regent’s Award to those who have demonstrated leadership in their career, community, and within ACHE.  This year I had the pleasure of awarding the Senior Executive Award to Patricia E. Sanders-Hall, FACHE, Vice President of Ancillary Care at the University of Kansas Hospital.  Congratulations, Patricia!

Thanks for all you do and I hope to see you at an upcoming event.

Jeremy Armstrong, FACHE
Regent for Kansas

KAHCE Membership Update

David Fleming, FACHE

There have been some changes to the membership committee for 2014. Bob Bregant FACHE and I will be sharing the duties of the membership committee. Bob will focus on recruiting students in healthcare related undergraduate and graduate programs in Kansas, developing Early Careerist membership, Board of Governors exam and our webinar relationship with the South Texas Chapter. I will focus on networking across the state and membership overall for the chapter.

Our committee's strategic initiatives for 2014 include:

  • Incorporate networking at meetings of networks across the state
  • Highlighting the value of membership in both KAHCE and ACHE
  • Marketing the value of KAHCE to others across the state
  • Expanding our reach to other healthcare organizations outside of the hospital
  • Increasing our membership by 5% over last year
  • Expanding the membership committee
If you are an ACHE member new to Kansas, please update your membership profile at www.ache.org to assure you are recognized as a member of the Kansas Chapter.

We welcome your participation on the Membership Committee. The Committee does not require a great deal of time, and you will enjoy developing new relationships throughout the state. Please contact either Bob Bregant at bbregant@steelehealth.com or David Fleming at David.fleming77@gmail.com.

Call for Volunteers

mhungerford@kha-net.orgjvarnum@pyapc.comTeaser here

Give back to your association

It's time to volunteer to help your association grow. Any KAHCE member wishing to serve on a committee or generally offer to participate in the work of KAHCE should make their interest known by sending an email to Susan Cunningham at the KAHCE office.  Each committee varies in terms of responsibilities and time commitments. Current committees and their charges are:

Communication - to provide timely and effective communication support to KAHCE.  The committee's overarching responsibility is to increase member and non-member awareness of the organization through sound communication strategies that enhance KAHCE's image with a consistent and value-focused message.

Education - to plan and implement member education and networking events, utilizing ACHE Face to Face and Category II Education credits.

Finance and Audit Committee - to oversee the financial aspects of KAHCE, support the treasurer on issues as needed and provide input to the KAHCE Board related to the financial records, development of the budget and other issues as assigned.

Membership - to develop and implement strategies to support and expand membership engagement in KAHCE and ACHE, including continuing education tuition sponsorship

Mentoring - to plan and implement programs that support and encourage personal and professional growth in the field of Health Care Administration

Student - to form a cohesive unit, developing relationships and insight that will increase awareness of KAHCE and ACHE value


Meet & Mentor

“Meet & Mentor” is a new short-term concept of 1-3  short visits between a healthcare executive mentor and a mentee with an agenda of having the mentor describe their job, answer questions, offer a facility tour or an observation or shadowing of “work in the C-suite”.  These visits would be only 60-90 minutes and the target mentees would be graduate students, new grads and early careerists.  Both the mentor and the mentee would need to fill out mentoring profile forms and sign a code of conduct agreement.  Anyone interested in being a short-term mentor or mentee should send an email to Susan Cunningham at scunningham@kha-net.org.

US Navy Medicine in Kansas

US Navy Medicine is a 20 hospital, international health system serving sailors, marines and their families. Health care administrators with the appropriate experience and education are commissioned as Naval Officers and assigned as Medical Service Corps leaders throughout the Navy's health system, including part-time at local Navy Operational Support Centers (NOSC) like the one in Wichita, KS.  

"The officers assigned to my health care team in Wichita help prepare the Navy and Marine Corps reservists from around Kansas and Oklahoma who drill here in Wichita to fulfill their role if ever called upon to deploy or support an Active Duty deployment" says Lieutenant Commander Kyle Horlacher, Commanding Officer of the Wichita NOSC. "For a total of about 36 days of work, one weekend a month here and two weeks each year training somewhere in the world, Navy Health Care Administrators and Clinicians can earn excellent retirement benefits, great part-time pay and get a chance to experience life as a Naval Officer. Of course these officers stand ready to deploy themselves if ever called upon by the Navy Medicine team."  

LT Marty Baumbach, a 2009 graduate of KU Medical Center's Master's of Health Services Administration, is a health care administrator assigned temporarily to the local Navy recruiting district and is a member of this year's Board of Directors for the Kansas Association of Health Care Executives. "We balance Access, Quality and Cost like everyone else, with the added complication of what we term 'Readiness', or the idea that the population health actually effects our ability to do our mission. I can't think of a more deserving patient population or a more exciting career as an administrator," explains Marty. He is an Active Duty Medical Service Corps Officer and recently finished an assignment at the Navy's premier Medical Center, Naval Medical Center San Diego. "There was no better way to start my career," says Marty. "The Navy paid me about $90,000 as a collegiate over the course of my time at KUMC and immediately placed me in a challenging leadership position in this amazing health system. I could leave now, but I am really enjoying it and the benefits are significant." Marty, his wife Mary Beth and their three children plan to move to Okinawa Japan with the 3rd Medical Battalion, a group of about 350 Sailors and Marines participating in humanitarian aid, disaster relief and combat medical support operations in the Pacific Theater, before returning to Kansas so Marty can begin his civilian career as a health care administrator. "This unit just helped with disaster relief in the Philippines following the devastation of typhoon Haiyan, which recently killed over 5000 people. The Navy and Marine Corps team is often the only organization positioned to immediately respond when someone needs help. I cannot wait to see how I can contribute," Marty said.  

For more information about how students can apply to receive significant financial aid, and how health care administrators can serve part-time in Kansas and around the globe, visit www.navy.com/healthcare or contact LT Baumbach directly at 314.750.1834.

Professional Development on a Budget

You can provide ongoing training for yourself and your team without expending a large amount of resources by starting a book club. It’s simple: The team commits to reading a book by a selected due date, and then you meet to discuss what you have learned. Follow these steps to make a book club part of your training plans for 2014:

  1. List the topics you want to cover. Examples: management, leadership, communicating effectively, time management, etc. Aim for one topic a month. Then search online for books on that month’s skill. Pick a few books for each topic so that you can give the team a choice of what to read. Then vote as a team to pick the book.
  2. Meet to discuss the process. At the beginning of each month, hold a meeting to hand out copies of the book, to set a deadline for finishing the reading and to provide a list of discussion questions employees should answer as they read the book. Include these questions among others: “What was most important to you?” “What did you learn that was new?” “Did you agree or disagree with any parts of the book?”
  3. Provide enough time to read the book. Three to four weeks is ideal. You want employees to benefit from the reading, not be stressed out by it.
  4. Reconvene to discuss what you’ve read. Ask for people’s initial thoughts on the book. Then go over the discussion questions.
  5. Apply the learning to work. Choose one or two ideas that you will implement in your organization immediately.

—Adapted from Communications Briefings, January 2014, www.communicationsbriefings.com


7 Things Really Persuasive People Do

While many people don't like to sell, most find themselves having to persuade someone at some point. Persuasion is not just for salespeople and their prospects. You may try to persuade an employee to perform better, or perhaps you want to persuade your boss to take on your brilliant idea. Whatever your persuasive need, here are seven things that the most persuasive people consistently do:

1. They Are Purposeful
Truly persuasive people understand their power and use it sparingly and knowingly. They understand that most conversations do not require trying to get someone to do or accept something. Aggressive pushers are a turn-off and will put most people on the defensive. It's the person who rarely asks or argues that ultimately gets consideration when they strongly advocate an idea, especially when they do it with power and persistence. Simply put, they pick their battles. Want to persuade more? Argue and advocate less often.

2. They Listen ... and Listen ... Then Listen Some More
People who know how to persuade also know that just pushing their own argument will get them nowhere. They certainly are able to articulate their position in a convincing way, but that is only half the equation. They are actively listening when in persuasion mode. First, they are listening to assess how receptive you are to their point of view. Second, they are listening for your specific objections, which they know they'll have to resolve. Last, they are listening for moments of agreement so they can capitalize on consensus. Amazingly persuasive people are constantly listening to you and not themselves. They already know what they are saying. You can't persuade effectively if you don't know the other side of the argument.

3. They Create a Connection
It's easy to dismiss people who are trying to persuade you if you have no emotional stake in them or their argument. Really persuasive people know this, so they will be likeable and look for common ground to help establish emotional bonds and shared objectives. They show empathy for your position and make it known that they are on your side. They manage their impatience and wait for you to give them permission to advocate their approach. You'll persuade people much more easily if they are open and aligned with your desires.

4. They Acknowledge Credibility
Really persuasive people understand that there is no sense wasting time arguing facts. Most of the world does not function in black and white. They value strong opinions and will make sure that you are entitled to yours. In fact, they will make sure they give you full credit for every argument of yours that has some validity. This makes it harder for you to fully dismiss their point of view. When you are persuading people, reinforce their credibility on facts and opinions rather than dismissing them outright. Then they'll be more likely to pay you equal respect in the exchange and be more open to the merits of your opposing view.

5. They Offer Satisfaction
Smart persuaders know that they don't have to win every little battle to win the war. They are willing to sacrifice when it helps the overall cause. They are ready to find the easiest path to yes. Often that is simply to give you what you want whenever possible. Give ground where you can and hold your ground only where it matters. Choose being successful over being right.

6. They Know When to Shut Up
Successful persuaders get that you don't win the battle by constantly berating people with an unending verbal barrage. Wearing people down is not an effective strategy. They carefully support their arguments and check in with questions that will help to close the conversation. Then they step back. The great sales trainer Tom Hopkins still teaches these decades-old techniques of his mentor J. Douglas Edwards. His most important lesson is "Whenever you ask a closing question, shut up. The first person who speaks, loses."

7. They Know When to Back Away
Urgency and immediacy are often the enemies of real persuasion. It's possible to close a less significant sale through urgency, but deep ideas require time and thought to take root. Great persuaders bring you along in your own time. And they give you the space and time to carefully consider their position. They know that nothing is more powerful than your persuading yourself on their behalf. That almost never occurs in the presence of the persuader. The next time you want to persuade someone of something truly important, follow the tips above, make your case, and walk away. If they don't come around, you were probably wasting your effort in the first place.

—Adapted from “7 Things Really Persuasive People Do,” by Kevin Daum, www.inc.com