Kansas Association of Health Care Executives
December 15, 2014
Heather Fuller, FACHE
Thank you so
much to everyone that attended the annual meeting and education in
Overland Park! Over 100 KAHCE members
and students attended the event and networking activities. Special thanks to Patricia Sanders-Hall, Bob Bregant,
and Jonas Varnum and their committees for all of the time and planning that
went into making the event a success!
Please join me in welcoming Bob Bregant
as the 2015 KAHCE President! Bob has
done a fantastic job with the membership committee and working with the
student/early careerist committee. I’m
looking forward to what Bob and the rest of the KAHCE chapter will accomplish
I have enjoyed serving the chapter
this past year as President, and would like to thank you all for your support
and dedication to the chapter.
2014 KAHCE President
KAHCE offered 15 face-to-face
credits in 3 separate educational programs presented in 2014. In the spring on April 24-25, a 9-credit
2-day program was sponsored in Wichita which included 6 credits for an
on-location speaker. On Day 1, Michael
Frisina, PhD, founder and president of The Frisina Group, LLC, presented the
ACHE program, “Reducing the Impact of Hospital Readmission and Medical
Mistakes” which offered many insights regarding the strategies needed for acute
inpatient health care providers to avoid readmissions due to “never events” and
the growing trend of acute care hospitals partnering with post-acute providers
to meet this goal.
On Day 2, Martie Ross, JD,
Principal with Pershing Yoakley & Associates moderated the panel,
“Integrating the Principles of Patient-Centered Care” which included Rob
Freelove, M.D. from the Salina Family Health Care Center; Karlan Haury, HIT
Practice Consultant with the Kansas Foundation for Medical Care and Brian
Weisel, Director, Quality Improvement and LEAN, Salina Regional Health Center
as participants. This panel presented
timely information about the “patient-first” culture in various facilities and
emphasized the need for providers to create models which will improve patient
access, increases communication and education to patients and families, avoids
redundancy of testing and procedures and has care plans inclusive of
The second panel on Day 2 in
Wichita this past April was entitled, “Healthcare Safety – Protecting Patients
and Front Line Staff”. This panel was
moderated by Kendra Tinsley, Executive Director, Kansas Healthcare
Collaborative. The panel members were
Gail Bouldin, Chief Nursing Officer, Phillips County Hospitals; Gregory Burger,
PharmD, President Elect, Kansas Council of Health System Pharmacists; and
Stephen Nesbit, DO, Chief Hospital Medical Officer, Via Christi. This panel was a very good continuation of
many of several of the key points from the Frisina talk the day before but also
presented many good take-aways not covered on Day 1. This panel discussed the value of reviewing
and updating existing patient safety policies and procedures to meet current
standards of practice; the need for executive engagement and outlined many
successful strategies of Kansas facilities to protect patients and employees
from preventable injuries and/or disease.
On June 24, 2014, the Kansas City
Local Program Council worked with KAHCE to present the Panel, “Diversity and
Inclusion: Business Implications & Imperatives for Healthcare Organizations”,
moderated by Mahnaz Shabbir, President, Shabbir Advisors. The panel members were Ron Bakes, CEO, St.
Luke’s East; John Clabaugh, Senior VP/Human Resources, St. Luke’s East;
Gabriela Flores, Director, Office of Equity & Diversity, Children’s Mercy
Hospital; and Erin Schilling, JD, Polsinelli PC. This robust panel was presented following the
ACHE call to action in 2014 for all chapters to develop a Statement on Diversity
and Inclusion. The discussion for this presentation
included the broadening of the definition of diversity and many examples of
effective programs and strategies from the organizations represented.
The final educational program for
the 2014 year was presented as a pre-conference event prior to the Annual Kansas
Hospital Association Convention and Trade Show at the Overland Park Convention
Center on November 12, 2014. Three
panels were presented offering a total of 4.5 face-to-face credits. The first panel was titled, “Building Health
Care Facilities for the Future: Renovate, Rehabilitate or Replace” and Jon
Jackson, Senior Vice President for Systems Integration at the University of
Kansas Hospital, was the moderator.
Panelists were Denny Hachenberg, CEO, Anderson County Hospital; Bill
Woodhouse, Principal, ACI Boland; Rick Embers, Principal, Pulse Design; and Rob
Welker, Principal, Hoefer-Wysocki. This
panel explored the challenges of construction to meet quality goals, advanced
technology, increased capacity needs and regulatory standards.
Panel #2 was titled, “Mitigating
Health Care Risks” and was moderated by Dan Peters, JD, General Counsel,
University of Kansas Hospital. This
panel included Venus Buckner, Director, Risk Management, University of Kansas
Hospital; Lee Norman, MD, Chief Medical Officer, University of Kansas Hospital
and Jim Kilmartin, Director, Risk Management, Stormont-Vail. The very timely topic of health care facility
preparedness for the Ebola Virus was discussed with sharing of information from
the Centers of Disease Control as well as federal pandemic research.
The third panel for this program
was “Health Care Facility Acquired Infections” moderated by Cheri Hunt, RN,
MHA, NEA-BC, Vice President and Chief Nursing Officer, Children’s Mercy
Hospitals & Clinics. Panel members
were Meredith Shellner, RN, MHA, Infection Preventionist, Truman Medical
Center, Lakewood; Jason Newland, MD, Medical Director, Patient Safety &
systems Reliability; Holly Anderson, VP, Operations, Skilled Healthcare, LLC;
and Joey Scaletta, BSN, MPH, Program Director, Health Care Associated
Infections Program, Kansas Department of Health & Environment.
In addition to educational
panels, the Education Committee added networking events and student development
opportunities to this year’s programs to generate interest in membership and to
support the health care leaders of the future.
Watch for information published
soon about the next educational program for 2015 which will be in Wichita on
April 30 and May 1.
2014 Education Committee: Rod Corn; David Fleming; Heather Fuller; Ken Klingensmith; Jonas
Varnum; Carla Yost; and Patricia Sanders-Hall, Chair.
Annual Meeting/Election Report
On November 12, 2014, approximately 100 members, including 15
students attended the annual meeting and fall education session in Overland
3 educational sessions were held a) “Building the Health
Facility of Tomorrow: Rehabilitate,
Renovate or Replace” b) “Reducing Health
Care Risks/Ebola Planning” and c) “Prevention and Management of Facility
Acquired Infections”. The panel members were very experienced in
their topics and provided great information and guidance to attendees.
During the annual meeting, the slate of officers and directors for 2015 were approved. They
- Bob Bregant, FACHE, from Steele Healthcare Solutions of
Overland Park as President.
- Patricia Sanders-Hall, FACHE, from The University of Kansas
Hospital in Kansas City, as President-Elect.
- Tony Thompson FACHE, from Goodland Regional Medical Center in Goodland as Director.
- Roger Barnhart from Ashland Heath Center in Ashland as Director.
- Sharon Cox, FACHE, from Rawlins County Health Center in Atwood as Director.
- Roger Masse, FACHE, from Ellsworth County Medical Center in Ellsworth as Director.
- LTC Paul C. Graves from Munson Army Health Center in Leavenworth as Military Representative.
- Monica McCarthy, KUMC, Kansas City, was selected for the student representative.
- Melissa Hungerford, FACHE, from KHA will maintain her Secretary/Treasurer
- Heather Fuller, FACHE, from Sunflower Health Network in Salina moves
into the Past President role.
During the meeting it was announced that Janet Stanek,
FACHE, Stormont-Vail Healthcare in Topeka, Kansas was selected to be the ACHE Regent
for our District.
ACHE Service Awards were given to Rod Corn, FACHE, from Neuterra in Kansas City; Melissa Hungerford, FAHCE, from Kansas Hospital Association in Topeka; and Dave Engel, FACHE, from Phillips County Hospital in Phillipsburg. The Regent's Award was given to Bob Bregant, FACHE, Steele Healthcare Solutions, LLC in Overland Park.
The day ended with a KAHCE/ACHE/KCLPC networking session and
then a Student Development and Early Career Breakout Session.
Judy Corzine, FACHE, Communications Committee Chair
The membership committee has been working hard this year to meet our goals for 2014. We have developed a “Value Add” document and a postcard for soliciting membership leads that was distributed to KAHCE members.
We reached our goal for new members in 2014 by increasing our membership by more than 5%. We also had a very successful KHA annual meeting with leads for 12 potential new members.
I want to thank all who have helped with the membership committee this year, with a special thanks to our President-Elect Bob Bregant for his help and mentoring of the committee.
We look forward to a great 2015. If you are interested in helping with the membership committee please let me know.
Happy Holidays to all!
Membership Committee Chair
Diversity and Inclusion in Health Care: A Template for Leaders
In mid-June 2014, I received a call from Terra Levin, Regional Director for ACHE, asking me if I would be
interested in presenting at the annual ACHE Leaders Conference in September.
The topic she asked me to present was on Diversity and Inclusion in Health Care
and the invitation arose from the fact that the KAHCE Chapter had recently
submitted a program application for a July program on this topic. I was honored
to receive this invitation but knew this would involve thoughtful preparation
and engagement of the entire board of KAHCE. Instead of simply planning for an
educational program, we embarked on having discussions at the board level each
month on this topic. This coincided with the call to action from ACHE for each
chapter to submit a "Statement on Diversity" in alignment with our national
organization's position on the right of all people to have fair and equitable
care and treatment regardless of race, age, culture, sexual orientation or
gender. Through thoughtful dialogue and email communications with my fellow
board colleagues, KAHCE adopted a statement and also a more open communication
approach regarding this topic. This all began back in December 2013 at the
annual KAHCE Board retreat when we began discussing the need to step forward as
a professional organization to address this issue as a social and community
health need and not as a partisan political agenda. We agreed long before we
heard from ACHE about the Statement on Diversity that this was the right thing
to address as leaders in health care.
Through the hard work of Kate Conrad, FACHE, a few ACHE members in the Bi-State Kansas City Local Program
Council and an engaged group of faculty and students from the University of
Kansas Healthcare Management program, we presented our educational session on
July 24, 2014. It was a huge success with a great turn-out and excellent
speakers. The panelists presented what they had already been doing in their
organizations and many participants asked great questions. It was exciting to
hear so many ideas and to know that there was already so much in place in many
of the Kansas City metro area hospitals regarding equity of care. So the good
news was, this was not starting from a blank page but building upon what was
already started many years ago by many facilities and organizations in order to
provide the best care to patients.
Immediately after our annual board retreat in December, I took lots of notes, asked a lot more questions and
did more research and reading. I contacted the National Institute of Diversity
in Health Care Management and requested more material and information. I had
met the CEO, Fred Hobby, in September 2013, when the Missouri Healthcare
Executives Group, past Missouri Regent Patrick Bira and the Bi-State Kansas
City Local Program Council presented a program on Health Care Equity and
Inclusion at Rockhurst University, Kansas City. Mr. Hobby and I met again at
the ACHE Congress in March 2014 and spoke more about this topic. I took more
notes.... I did more research.... I began feeling a greater sense of purpose to stay
on-course with advancing this discussion in the Kansas chapter....
One of my first actions was to ask every board member to take a look at their own
facilities and to report back what they were already doing. I didn't want anyone
to feel they needed to do anything more than that because the experiences I had
up to that point had convinced me that this was an area in health care that is
often quietly done without a lot of marketing or fanfare. In other words, there
was already an infrastructure to build upon. Assessing the current status
seemed like the right move. I received some really good feedback and
appreciated hearing from Magnet-designated hospital leaders such as Judy
Corzine, RN, FACHE, from Stormont-Vail and Gigi Siers, RN from the University
of Kansas Hospital as well as Marty Baumbach, LT, USC, US Navy, Medical Officer
Programs about the embedded diversity policies they follow in daily operations.
More information came in from other organizations, including Children's Hospital
of Kansas City, St. Luke's East Hospital and Truman Medical Center-KC.
From the feedback I received and from the responses and information from local facilities, as well as from
research and interviews conducted with experts on this subject, I formed the
outline for my presentation to the Leaders conference. I decided it was a "template for leaders;" a work-in-progress that could be flexed to fit
individual organizational cultures and circumstances.
The following is an excerpt of my slides presented at the ACHE annual Leaders Conference on September 28,
CREATE A SENSE OF URGENCY TO ADDRESS THIS ISSUE
- Present the current state at Kansas facilities: build upon the infrastructure already formed
- Broaden the definition of diversity
- Create realistic goals with short time frames
- Replace dialogue and agreement with actions
- Highlight local best practice models
- Keep diversity awareness on the front burner
BROADEN THE DEFINITION OF DIVERSITY
- Not just race, ethnicity or skin color
- Religion, culture, language and creed
- Disabled: physical mobility or deformity; hearing/sight/speech impairment
- Lifestyle and sexual orientation (LGBTQ)
- Weight and size
- Socioeconomic and educational status
HIGHLIGHT BEST PRACTICES IN YOUR COMMUNITY
- Identify healthcare organizations with a long history of equity and diversity policies/programs
- Find local leaders who are subject-matter experts
- Create a community mission and message
- Engage diverse community groups
- Seek KAHCE leaders and health care organizations as champions
STOP TALKING AND START DOING!
- Adopt and Communicate Statement on Diversity
- Place Diversity topics on Chapter Board agenda
- Use Chapter Newsletter,E-mail and Social Media
- Assign a Diversity and Inclusion Leader
- Task Membership, Education and Mentoring Committees to achieve one diversity action/year
- Take a "straw poll" of Board and Committees Chairs organizations' diversity policies and programs
- Facilitate opportunities for open dialogue
- Push the message: "Inclusion and equity of care aligns with the universal health care mission and is simply
the right thing to do." Fred Hobby, CEO, National Institute for Diversity of Healthcare Management
KAHCE 2014 SCORECARD FOR DIVERSITY AND INCLUSION
- Diverse background in one or more members of the Board - YES
- Include Diversity on the Agenda of the annual Board Retreat - YES
- Adopt a Statement on Diversity - YES
- Add Diversity to two or more Board meeting agendas/year - YES
- Approve and Sponsor a Diversity face-to-face education program YES
- Receive board member reports on their facility policies and programs - YES
- Assign a Diversity and Inclusion Leader - NEAR FUTURE
- Task Membership and Mentoring Committees to implement one diversity action/year - NEAR FUTURE
Patricia Sanders-Hall, M.A., FACHE
Vice President, Ancillary Diagnostic and Therapeutic Services
The University of Kansas Hospital
Education Committee Chair and Board Member, KAHCE
The Secrets to Career Fulfillment
Come Monday morning, employees can yearn for the
upcoming weekend and feel unmotivated and unhappy. However, research shows
having a positive attitude about the week can greatly increase the success
level and feeling of content for employees. In a survey of 850,000 people
conducted by The Conference Board—a research group—researchers found those
satisfied with their jobs tend to start the week off energized and motivated.
Below are a few things fulfilled employees do differently.
Back on the Small Talk. Matthias Mehl, a psychology professor at the
University of Arizona, found people who engage in deep discussions, as opposed
to small talk, are happier. This is because human beings are driven to find and
create meaning in their lives. People who are more talkative can make
themselves happier and more successful by focusing their discussions on
substantive work issues and cutting back on short, meaningless conversations. You
should strive to incorporate just one more thoughtful conversation each day
regarding a work issue and avoid at least one small-chatter session.
People Who Complain.
Typically, there tends to be a group of people who complain
about many aspects of their employing organization. However, complaining with
no solution in mind is a dangerous habit. Sometimes just thinking more
positively can create a better outlook on your position and organization.
Search out ways to be authentically positive such as praising a coworker’s
accomplishment or a team’s achievement of project goals.
Every Assignment a Challenge.
Start looking at each large project not only as a way
to get things done but as an opportunity to learn and expand your skill set.
Doing more than what is required, such as researching industry trends related
to the project, talking with colleagues for best practices and creating
innovative ideas, can improve both your project and your organization. The
amount and quality of work you contribute to your company will likely be
valued, and even on the slim chance it’s not, intrinsically you will feel
better about yourself by knowing you gave a project your all.
a Strong Mentor.
Every great employee needs that extra push to
acknowledge what he or she is truly capable of. This typically means finding
someone who can instruct, guide and push you to be your best. Obtaining a
mentor, whether that be a boss, senior colleague or even a family member, can
help you to excel in your work. To find someone who will be the most beneficial
to you, ensure there is trust in the relationship, the proposed mentor has
sufficient time and there is good chemistry. Once a mentorship is created, ask the
coach to help you understand what success looks like; and have him assess your
strengths and weaknesses and define the next steps in your career.
Some people looking for lifetime fulfillment will
leave their jobs or stray from a secure path in order to find themselves.
However, before jumping ship, a recommended strategy is to trying to bring a
purpose to your current role. Take a long look at your position and find what
differences you could make in your role or what you could do to challenge
yourself more. Have regular conversations with managers, peers, family members
and mentors who can give a valuable opinion. Also consider activities outside
of work such as volunteering or new hobbies to obtain greater fulfillment.
Adapted from "5 Stealth Ways to Make
Monday Better," by Chester Elton, www.inc.com