Kansas Association of Health Care Executives

June 30, 2017

From the Desk of the KAHCE President

Roger A. Masse, FACHE

I hope everyone is having or planning a bit of time for family/friends/play this summer. The national agenda and our respective state agendas going forward will challenge us all no matter the direction it takes.

In light of these ever-changing challenges in healthcare, I was reviewing the drafts of the articles to be included in this newsletter.

  • Janet Stanek's comments as our Regent to the College are most apropos. The commitments of the ACHE and your state chapter, KACHE, to prioritizing objectives that are intended to help all of us in our daily efforts to improve our system is the core of what we do. The networking opportunities are every changing and now includes not only the website but also LinkedIn and Twitter. While nothing substitutes for face to face discussions, these tools are intended to foster more communication.
  • Welcome to Ron Marshall as the KHA Liaison to KAHCE. THANK YOU Melissa Hungerford for all of your efforts over the years. Your contribution of time and commitment are part of the story of KAHCE and its ongoing success.
  • And what amazing and thoughtful reflections from the students that attended the Congress this past March. The commitments made after sharing their perspectives should make those of us more “senior” members of ACHE feel secure to the long term sustainability of our organization and to its drive to improve the patient experience.
  • To the new and renewing members: thank you for looking to us as a valuable asset as you progress in your careers. Help us to grow more members, more advancing Fellows, and even higher rates of renewed memberships. Share your ideas and get active in committees and eventually the Board.
  • Tony Thompson: thanks for printing this series on Advancement. For those of you moving toward advancement and for those thinking about it, please know that many current Fellows would be available with any help we can provide. Use the tools that are there to help. Please persevere. It is worth the "trip."
  • Read more on how we can individually tap into the knowledge and ideas from our community physicians. A strong communication base and joint efforts can only enhance the services we provide our patients/families in this every changing environment.
  • Remember to assist a co-worker to become a better team player, as the brief list of strategies outlines.

Lastly, remember that we have another education program scheduled for September 6, 2017 in Wichita. The topics will be announced shortly. Face to face credits will be identified in the announcements.

Message from Your ACHE Regent - Spring 2017

I recently attended the 2017 ACHE Congress on Healthcare Leadership in Chicago.  It was great to see that we had several members who earned their Fellow status.  Congratulations!  We had a great pre-conference leadership session with the ACHE Board and executive team.  I am proud to report that our chapter is performing well, and we are thankful to have so many committed volunteers who donate their time and talent to our chapter.  Thank you all. 


I also thought that I would share ACHE’s 2017 strategic objectives, which include: leadership, market relevance, value creation and excellence.  These objectives are in alignment with what our respective organizations are focused on.  In relation to excellence, ACHE is focused on improving organizational performance, agility and value to our customers in a changing healthcare environment.  I think we can all agree that healthcare is ever-changing.  Having an organization like ACHE to help healthcare leaders navigate through turbulent times is important and remains a key reason to continue membership and cultivate new members to our organization.  Networking remains a vital ingredient for being a successful healthcare leader. And don’t forget that the ACHE website has information and a number of resources that can be of benefit to you.

As always, please contact me if I can be of any assistance to you.  As you may know, I am in my last term as Regent, so if anyone is considering running for that position, feel free to contact me with any questions that you may about the duties and commitment needed to fulfill the role.  Take care.

Sincerely,


Janet Stanek, FACHE
Regent for Kansas
Sr. Vice-President & Chief Operating Officer
Stormont-Vail Healthcare

Join Us in Wichita!

KAHCE Transition

Melissa L. Hungerford

It is with mixed emotions that I write to let you know that my role as KHA Liaison to KAHCE is coming to a close. I'll be retiring at the end of June after almost 38 years at KHA. Your new liaison will be Ron Marshall on the KHA team. Ron started out in the hospital lab and moved through a number of positions to CEO and now KHA staff. We think this is a perfect match to support KAHCE and its board going forward. KAHCE is in great hands with your administrative team of Ron and Susan Cunningham and, of course, your great Board of Directors.

KAHCE has grown both in members and impact to support healthcare professionals in our state. Each one of you helped make that happen. I look forward to a new chapter in my personal life, but will miss the wonderful relationships that we have had through the years.

Thank you for the work you do every day to care for our patients and communities, but most important for your support and friendship.  If you should want to contact me in the future, just contact Susan and she will make the connection.

Melissa L. Hungerford, FACHE

Seven Sponsored Students Reflect on ACHE Congress

Heather Fuller, FACHE

If I had to summarize Congress in one word, I would say inspiring. As I listened to the opening remarks, I realized that everyone was there for the same reason. We are members of the American College of Healthcare Executives and committed to integrity, lifelong learning, leadership, and diversity & inclusion. There was nothing more inspiring than being surrounded by 4,000 other dedicated, driven healthcare leaders. From the opening session to the final reception, I remained inspired. Inspired to learn, grow, and make a difference in the healthcare field. Madison Davis

A common theme of the many sessions was the need to differentiate oneself from others by expanding knowledge and experience, wearing many hats and doing things that go beyond a job description. Another way to look at the concept of setting oneself apart is the notion of investing in oneself. Some speakers mentioned it is vital to demonstrate learning agility, show passion and practice clear thinking. The importance of taking care of oneself and maintaining work-life balance was emphasized by several speakers. I particularly liked the idea that balance of work and life might not always be possible, but the integration of the two can be achieved.

My last session was concerned with international opportunities. The speakers said that risk-taking fosters creativity and resourcefulness. They also appreciated the exposure to worldwide best practices and a chance to build lasting friendships. Malwena Zastawna

Growing up I was taught the importance of diversity; diversity of thought, diversity of opinion, and diversity of experience. The people within healthcare management encompass this diversity, and by attending Congress I was able to grow, learn, and collaborate with them. The information presented at ACHE’s 2017 Congress on Healthcare Leadership provided me the opportunity to think creatively, collaboratively and innovatively with individuals working towards a similar cause. As a future healthcare executive, I hope to use the information I learned at Congress to motivate my team and contribute to out-of-the-box ideas to remain ahead in the ever changing world of healthcare. Maha Madi

More than 4,000 diverse healthcare leaders from around the globe gathered to share their perspectives, insights, and knowledge. Having that many people so passionate about the same thing created a motivating and exciting environment! Some of the topics my sessions covered were building and sustaining an effective quality and patient safety program, core communicative competencies to become a spirited leader, redefining population health, etc. Throughout my week at Congress, I made many new connections with fellow students from across the country, as well as executives that showed wonderful leadership and the willingness to help guide new healthcare leaders. Elizabeth Murry

I was able to attend a variety of sessions during the week. The topics ranged from the transition from student to executive, integrating behavioral health and primary care, sustainable innovation, rural population health, and leading an experienced workforce. The session on integrating behavioral health and primary care was inspiring. Hearing from leaders who have successfully implemented innovative solutions that led to real health improvements and outcomes for their patients has me excited to join the workforce and start making changes and improvements myself.

In addition, networking with alumni from my own graduate program and then meeting fellow students from other universities was a rewarding experience. Everyone I met had a similar passion to my own, in that we all want to make a positive impact improving the lives of our communities. John Hart

Three words describe my experience at the ACHE Congress 2017: progress, persistence, and positivity. Regarding ACHE’s core value of lifelong learning, Congress provided an environment to network, learn, and grow. One of the seminars I attended presented on updates for healthcare policy. At the conclusion of the session, I had a sense of progress.

Several awards were presented to members of the organization, which aligns with ACHE's core value of leadership. It was encouraging and motivating to witness individuals in healthcare be recognized for their work and contributions. Many of the student track seminars provided foundations for students to become recognized leaders in the future. A common theme throughout these sessions was persistence. The facilitators relayed to students that healthcare is unlike any other industry in the world and that we must work hard and stay motivated in order to leave our mark.

Several fellow attendees provided reading lists, contacts and advice for my career aspirations. I felt a wave of positivity leaving the Congress because of renewed motivation and inspiration to continue to work towards my goals and my journey to become an integral part of our healthcare system. Jackie McCullough

I loved seeing people who are advanced in the healthcare field but willing to share their thoughts on different issues facing the industry. I heard best practices concerning many different initiatives such as MACRA, value-based care, and patient safety programs. The networking opportunities at the conference were also wonderful. It was a great chance to get to know other students and to meet executives in attendance.

Overall, Congress inspired me and got me excited about the future of healthcare. Despite the problems within the industry, a lot of incredible work and advancements are being achieved. I appreciated the overall positive feeling at the conference and the encouragement to improve the industry together in order to provide better patient care. I look forward to attending Congress again in the future and to increasing my involvement in ACHE once I become a full member. Lyndsey Harrold

Membership Report

Current Chapter Membership: 388

Current Fellows: 87

What are the benefits of connecting to the KAHCE chapter?

Connect to Network

There is no better time to expand your network. When you get involved with KAHCE, you'll find a number of opportunities to connect with healthcare leaders at every career stage.

  • Strengthen your leadership skills as you share experiences, challenges and successes with new professional contacts, mentors and friends
  • Develop relationships with executives who share your commitment to your community
  • Meet local healthcare associates at your chapter meetings and events
  • Increase your local professional contacts
Connect to Learn

Now more than ever you need to make the most of every resource to become a more effective professional. KAHCE provides a wide variety of educational programs and events–close to home–designed to fit your professional development goals schedule and budget.

  • Attend KAHCE's educational programs without incurring hefty travel expenses
  • Earn ACHE Face-to-Face Education credits that count toward earning or recertifying your FACHE credential
  • Make recommendations to KAHCE and get education on the topics that meet your needs
Connect to Advance

Whether you're just beginning your career, are in transition, or on the path to earning your FACHE credential, KAHCE is here to help! Take advantage of the career management tools and local resources to help you advance to the next level.

  • Participate in information sessions and study groups for the FACHE credential
  • Network with local executives for future opportunities
  • Attend local education programs to earn ACHE credits towards advancement
Connect to Lead

When you're ready to take on new leadership roles, KAHCE is ready to support you. Take advantage of volunteer opportunities, career management resources and educational programs close to home to develop crucial leadership skills.

  • Serve on a KAHCE committee or task force
  • Volunteer for leadership opportunities locally
  • Be recognized as a leader in the community

Help welcome our newest members and membership renewals:

March

  • Jo D. Clepper, RN, Leawood
  • Susan E. Cullen, Manhattan
  • Nikki Davies, Junction City
  • Sarah Gideon, Topeka
  • Kevin E. Johnson, Colby
  • Chad Yeager, RN, Topeka

April

  • Lisa J. Bruni, Mesa
  • Salah Najm, MD, Lawrence
  • Pamela C. Parham-Vetter, MD, Parsons
  • Glen R. Porter, Liberal
  • Todd Turbes, Overland Park
  • Justin B. Wolinski, Eudora

May

  • Denise Cyzman, Topeka
  • Thomas D. Deringer, Baxter Springs
  • Jessica King, Garden City
  • Aruna Konreddy, Leswood
  • Linda C. Reed, Ottawa
  • Eric Spannenberg, Belleville
  • Craig W. Storck, DC, Overland Park
  • James Thompson, CPA, Fairway
  • Rachelle White, Salina
  • Dani Zoorob, MD, Fairway

Advancing in ACHE - Part 2

Marion A. "Tony" Thompson, FACHE

This is the second of a four part series sharing information from Your 2017 Resource Guide, published by the American College of Health Care Executives. The purpose of this series is to provide guidance and encouragement to those chapter members who have not yet advanced their membership. In this article we will detail the certification requirements and changes to the credentialing process.

On November 14, 2016, the Board of Governors made an important decision to maintain and enhance the value and credibility of attaining board certification in health care management through the FACHE designation. The Board approved the Credentialing Task Force recommendations to stream line the Fellow application process and increase awareness of the credential to employers and the healthcare field as a whole. The main difference to the process of becoming a Fellow is a candidate must meet all the requirements before sitting for the Board of Governors Examination (BOG). In addition, the requirements were clarified and streamlined so that the candidates move through the advancement process with more certainty and confidence in achieving the FACHE. It is a valuable credential that can influence existing and emerging markets, and it is aligned with ACHE’s strategic direction. By participating in the advancement program, healthcare executives can better service patients, organizations and communities, advance their careers and help secure the future of the profession.

The following steps are required to sit for the Board of Governors Exam:

  • Healthcare Management Position and Experience. The candidate must be employed in a current healthcare management position and have five years of healthcare management experience.
  • Tenure in ACHE. The candidate must be a current member of ACHE and have three (3) years of tenure as a Member, Faculty Associate, or International Associate. (Student Associates are not eligible for tenure).
  • Post-Baccalaureate Degree. The candidate must hold a Master's or other post-baccalaureate degree. (A copy of your diploma or final conferred transcript is required.)
  • References. The candidate must submit two (2) references: One (1) in the form of a structured interview with a current Fellow; One (1) written reference from a senior-level executive (VP or higher) in your organization OR a second Fellow.
  • Continuing Education. The candidate must demonstrate 36 hours of healthcare-related continuing education (CE) within the last three (3) years of submitting an application. (12 hours must be ACHE Face-to-Face Education and the remaining 24 hours can be ACHE Qualified Education or ACHE Face-to-Face Education).
  • Volunteer Activities. The candidate must provide examples of participation in two (2) healthcare-related activities and two (2) community/civic activities during the past three (3) year period.

The next article in the series will detail Examination Preparation Resources. Learn more now at http://www.ache.org/FACHE

Tapping Community Physicians for Innovation Ideas

Community physicians who work outside major medical centers represent a wealth of expertise that could guide innovation efforts, if mobilized, according to Adam O. Kadlec, MD, a board-certified urologist at Western Michigan Urological Associates. Kadlec provided tips to help inspire community physicians to get more involved in a recent blog for NEJM Catalyst.

Learn the process. “Many physicians are simply unaware that innovation is a process and that entrepreneurship is a discipline ... Teaching community clinicians that there is a process—and that they can play a part—is the first step toward engagement,” wrote Kadlec.

Look for meaningful partnerships. Many major healthcare and academic medical centers have launched innovation hubs in recent years. Community clinicians should be intentional about finding opportunities for innovation, and that may mean creating partnerships where innovation is already underway.

Network with like-minded physicians. Physicians who don’t have access to major medical innovation hubs can check out virtual opportunities, like online matching programs, and conferences, such as Medicine X and TEDMED, to network with other passionate clinicians.

—Adapted from “Engaging Community Physicians in Innovation,” by Adam O. Kadlec, MD, NEJM Catalyst, April 26, 2017.

6 Tips for Working With a Poor Team Player

Working with someone who isn’t a team player is not just frustrating, it can also negatively affect an entire group’s performance, according to a recent Harvard Business Review article. Susan David, founder of the Harvard/McLean Institute of Coaching, and Allan Cohen, a professor of management at Babson College, provided the following strategies for working with someone who isn’t a team player.  

1. Avoid making assumptions. It may seem natural to jump to conclusions about the reasons behind someone’s actions but, the truth is, you never really know why people do the things they do. Instead of assuming someone is a slacker or has a bad attitude, explore first.

2. Be open to talking. Rather than making accusations, ask friendly questions. Working with someone who isn’t a team player is an opportunity to practice your leadership skills and gain others’ perspectives.

3. Promote friendly group relations. Problems can arise when team members turn on a colleague who isn’t pulling their weight. To foster cohesion and discourage ostracization, consider taking your colleague out to coffee or lunch with a few teammates.

4. Focus on the team’s shared mission. When working with a poor team player, leaders should take the opportunity to “have a conversation with the entire team about what the group’s shared vision should be and the best methods for getting there,” according to David.

5. Define duties and deadlines. Sometimes, people who seem like poor team players are simply confused about what their role entails. Take time to review your expectations and your colleague’s responsibilities, which eliminates ambiguity.

6. Play to your colleague’s strengths. “People are highly motivated by not wanting to let their teammates down,” says Cohen. “Get them into the game, and they’ll go to great lengths to perform better for the team.”

—Adapted from “How to Work with Someone Who Isn’t a Team Player,” by Carolyn O'Hara, Harvard Business Review, April 21, 2017.