Kansas Association of Health Care Executives
September 30, 2021
From the Desk of the KAHCE President
As you all found out, the KAHCE Annual Meeting and Fall
Education fell victim to COVID again this year. KAHCE’s Education Committee, under the
leadership of Todd Willert, will be offering virtual Face-to-Face credits
between now and the end of the year to make up for the Fall event. The
education committee was able to offer a great, virtual panel discussion on
September 8. The topic was “Reinventing Customer Service in
Healthcare.” A special thanks to Jarrod Urban and Fred Neis on their work
organizing that event. Be on the lookout for registration links that will be
sent out as we have some great panels and topics lined up over the next couple
Kansas City Local Programming Council (KCLPC) will hosta virtual Face-to-Face panel discussion on October 6. The topic of
discussion will be “Improving the Health Status of Your Community” with a
diverse group of panelists. Should be a great event to attend! To register for this event, go to www.kahce.org.
The KHA Convention is going to be virtual this year. The
Convention will be held on Oct. 12 and Oct. 27 from
10:30a-4:30p. In addition to an amazing line-up of speakers, there will also be
virtual networking roundtables worked into both days of the convention. There will not be a virtual Trade Show
portion this year. To register for this event, go to https://registration.kha-net.org/.
The KAHCE Board of Directors will be meeting on November 12 for our strategic planning retreat. We look forward to seeing what initiatives
we can bring to our members in this ever-changing environment. I welcome your input on how we can make KAHCE
more effective for you! If you are
looking to be more involved, we are looking for more Board members for KAHCE.
If you are interested or know someone who would be a good fit, please reach out
to Judy Corzine, Nominating Committee Chair.
KAHCE will present two awards this year, The Early to
Mid-Career Leader Award and the Senior Executive Leader Award. As a reminder,
the Early to Mid-Career Leader Award is for professionals under the age
of 40. Please submit your nominations to Susan Pattie by October 20. Along with the name of the person you are recommending, send as much biographical information that you can.
As we round into the final quarter of the year, I hope
everyone is able to safely spend time with your families and friends. I wish
every luck with your continued operations as I know we are all feeling the
stress from staffing vacancies as we try to recover from fluctuating volumes
over the past year and a half. As many of you know, I am definitely an
extrovert, and I look forward to when we can meet again truly FACE-TO-FACE! So
stay safe and healthy and we will see you soon.
Message from Your ACHE Regent - Summer 2021
Richard "Wes" Hoyt, Jr., FACHE
Greetings KAHCE Healthcare Leaders,
Happy August! It is great to write to you again and share
the latest updates from ACHE. I admit, when I last spoke with all, the last
thing on my mind was ramping up for another round of COVID-19 response. I
cannot begin to express my admiration and gratitude to each and everyone for
continuing to fight the latest variant of COVID-19 while also taking care of
our communities. Thank you.
As we continue our efforts to meet the healthcare needs
of our communities, our role as healthcare leaders is critical to helping us
persevere and overcome this crisis. Daily, we are tested, as well as our teams.
Our Mission and Vision statements and our Core Values are relevant and provide
the framework for our actions:
To be the preeminent professional society for Leaders dedicated to advancing
To advance our members and healthcare leadership excellence.
Values -We are committed to and live out our core values
through our work:
We advocate and demonstrate high ethical conduct in all we do.
Learning – We recognize lifelong learning is essential to our
innovate and continually improve ourselves, our organizations, and
We lead through example and mentoring, and recognize caring must
cornerstone of our professional interactions.
and Inclusion – We champion diversity and foster inclusion
equity in the workplace and the communities we serve.
Recently, the Board of Governors met to discuss the
proposed strategic plan after receiving feedback from the various districts.
Here are the key themes from the Strategic Planning Retreat: Catalyst,
Connector, and Trusted Partner.
our role as Catalyst,ACHE
will commit to leading for equity and safety. In doing so ACHE will:
• Be a thought leader and champion to drive solutions
that advance equitable care. As
Leverage organizational partnerships (including
chapters) to drive DEI efforts.
Be an essential resource to leaders in creating
diverse, equitable, and inclusive
Grow the number of diverse member leaders.
• Recommit to and amplify the importance of safety,
providing the tools and strategies
to drive toward zero preventable harm.
our role as Connector, ACHE will commit to
growing our professional community across
the healthcare continuum by leveraging our partnerships with chapters and other
doing so, ACHE will:
• Identify new ways to enhance the ACHE/chapter
partnership and better leverage the role
chapter leaders and volunteers in providing value to members.
• Strengthen our interprofessional community by making
ACHE the professional home for
leaders across the care continuum.
our role as Trusted
ACHE will commit to deepening engagement with members and
the healthcare community through education, networking, and career services to inspire
and cultivate leaders to advance health. In doing so, ACHE will:
• Grow the membership community to enhance opportunities
for leaders to learn and grow.
• Accelerate the adoption of board certification (FACHE)
as the gold standard for leading.
• Expand partnerships with CEOs/C-suite/employers by
supporting their efforts to develop
strong, resilient leadership workforce.
• Educate, engage and inspire those newer to leadership
roles, including early careerists, to
their highest potential in the profession throughout their careers.
• Accelerate the use of technology to proactively meet
the challenges of a rapidly changing
environment and create unparalleled learning experiences.
There will be more to come as the strategic plan is
broken down into objectives and goals at the chapter level.
Some incentives and programs currently being offered by
2021 Membership Drive – Refer your colleagues today.
Receive a $25 discount coupon through the Leader to Leader Rewards Program for
every new member you refer. New members joining in August can save 58% on their
membership for the remainder of 2021.
Please remember to explore the virtual Face to Face
offerings sponsored by ACHE. You can find the listing of courses on the ACHE
webpage, under the Learning Center tab à
Virtual Face to Face Courses.
Reminder…Still Time Left: Recent Grads Can Transfer to
Full Membership for Free: Now through Aug. 30, Student Associates can transfer
to full membership free of charge and experience all the benefits of being a
Member. Full membership means automatically belonging to ACHE’s Early Careerist
Network, being able to begin accruing Member tenure toward the one-year
requirement to become a Fellow, and participating in ACHE’s Leader-to-Leader
Rewards Program. Recent graduates can jumpstart their career today by visiting
My ACHE to transfer to Member status. Visit ache.org/Students for more
information about transferring.
As healthcare leaders spread across the state of Kansas,
I encourage all to stay abreast of the issues that impact our profession. A key
resource and advocate for all of us is KHA. Please visit their website for
frequent updates on state and national topics. https://www.kha-net.org/
I also encourage all to visit and bookmark the Kansas
Association of Healthcare Executives webpage for the latest news and updates. This
is also where you will find the quarterly newsletter. https://www.kha-net.org/AlliedOrganizations/KAHCE/
It is an honor and privilege to serve as your Regent. I
hope to see you all at our next face-to-face education opportunity. If I can be
of service to you or your organization, please reach out to me. I can be
reached at firstname.lastname@example.org or
LinkedIn (rwesleyhoyt). Thanks
for all you do for our Chapter, profession, and communities. It isn’t easy work,
and it is totally exhausting. I will close by sharing some words that I find
inspiration in, from Francis of Assisi, “Start by doing what's necessary; then
do what's possible; and suddenly you are doing the impossible.”
Keep up the great work!
Richard W.(Wes) Hoyt,
LTC (Ret), FACHE
Regent for Kansas
Membership Report: Celebrate our New Members
Help me recognize the newest members to ACHE and the
- Debra Jackson, Abu Dhabi
- Brian H. Lawrence, MHA, Coffeyville
- Tarunjeet Mann, Lenexa
- Simonna Smolich, MHA, Overland Park
- Kathryn Taff, Overland Park
- Anthony Thomas, Plainville
- Carolyne Wehner, Prairie Village
- Nichole M. Chamley, MSN, RN, Onaga
- David Myers, Wichita
- Kara E. Patton, Wichita
- Jeremy W. Rabe, Dodge City
- Krit Sarai, Lenexa
- Tammy Smith, Pratt
- Wendy Stilwill, Leawood
- Marcia Swann, Dodge City
- Olivia Weaver, MHA, Kansas City
- Valerie Zimmerman, Kansas City
- Christi Cole, MBA, Neodesha
- Jarrod Dusin, Overland Park
- Robert L. Gibson, Kansas City
- Terry J. Siek, MSN, Hays
- Jennifer DeBord, Overland Park
- Jake Kessen, Olathe
- Suzanna P. Koel, Atwood
- River J. Meisinger, MBA, Lenexa
- David Wild, MD, MBA, Leawood
- John S. Fitzthum, FACHE, Hays
- Sameh F. Moawad, DO, FACHE, Wichita
- Allen E. Van Driel, FACHE, Smith Center
- R. Scott Chapman, FACHE, Manhattan
- MAJ Jennifer DeWaters, FACHE, Fort Leavenworth
FACHE Requirements Have Eased
Patrick Altenhofen, FACHE
Over the last few months it has been so exciting to hear
about the interest from KAHCE members in advancing to Fellowship and receiving
their FACHE. For those interested and unsure of next steps, please keep in mind
that the requirements have changed.
- Be an ACHE member for at
least 1 year (this is the most recent change – it used to be 3 years!)
- Have earned a master's degree
(or other post-baccalaureate degree)
- Currently hold an executive
healthcare management position and have a minimum of five years of healthcare
- Two professional references
from current fellows (FACHE)
- Complete a minimum of 36
continuing education hours related to healthcare management and administration
within the three years prior to submitting an application (12 hours must be
ACHE Face-to-Face education)
- Complete four volunteer
activities within the three years prior to submitting an application. Two of
these activities must be community/civic and two of these must be
For those that have made the decision to work towards
achieving your FACHE, but struggle to keep track of your progress, use the ACHE
I know everyone is busy but there truly is no better way to
continue to challenge yourself as a healthcare executive and showcase your
expertise than to achieve and maintain your FACHE credentials.
Patrick Altenhofen, MHSA, FACHE
KAHCE Advancement Chair
Vice President of Operations
Saint Luke’s North Region
The Impact of Remote Work on Reading Body Language
Many people are fully aware of how their body language can communicate their feelings and emotions to the outside world, whether intentionally or not. For instance, crossed arms might signal defensiveness or hostility, consistent eye contact can relay a sense of confidence, leaning forward can suggest engagement and interest.
But with the widespread shift to remote work in the wake of the COVID-19 pandemic, millions of Americans have shifted to remote work, and for many that remote work is likely to remain a feature of employment for the foreseeable future, even as the pandemic subsides. This means, among other things, that common visual cues around body language are more difficult to pick up in the new remote world. There is widespread use of video conferencing tools, but these don’t fully mimic the nuances of in-person body language.
There are many relevant cues that can be picked up through various aspects of digital communications in a manner similar to how body language is read. The ability to read that language is important for creating a positive work environment in remote and hybrid settings.
Something as simple as including a smiling emoji on an email or text can help set a friendly, disarming tone with colleagues and subordinates and change an email requesting a status update of a project from something that could be taken as demanding and impatient to a casual, friendly check-in.
The fact that millions of Americans have shifted to a remote work setting means that it’s more important than ever to be conscious of how communication is received. While working in-person in an office allowed coworkers to rely on body language to communicate more effectively, that becomes more challenging in a remote setting.
Nevertheless, digital body language can help bridge the gap as long as employees understand how to leverage it. It’s another form of communication that companies should be alert to as they help train their employees for success in the new world of work.
—Adapted from "The Impact of Remote Work on Reading Body Language," by HR Daily Advisor, a sibling publication to HealthLeaders, July 19, 2021.
Tackling Important Conversations Virtually
Regardless of the circumstances, executives are always seeking effective, efficient methods of communication. But these days, executives need virtual ways to communicate that are just as effective and meaningful as face-to-face encounters.
For many, communicating in the virtual space has become the preferred method of doing business.
Following are strategies for getting the most out of day-to-day work communications, engaging with remote employees and having meaningful conversations virtually.
Good Manners Equals Great Communication
Many of us have been working remotely for months; however, we can’t let our guard down and forget virtual meeting etiquette. Some recommendations for maintaining good virtual meeting manners include:
Have an agenda and stick to it. If possible, send out an agenda a day or two before the meeting. An accurate agenda not only lets everyone know exactly what will be discussed but also gives meeting participants the opportunity to ask or answer questions prior to the meeting.
Punctuality matters. When participating in a virtual meeting, a tardy host is almost as frustrating as the recurring chime that announces the addition of a latecomer. Arrive a few minutes early and have the meeting program running in the background of your computer while you are working on other tasks. Finishing a meeting on time is just as important as arriving on time.
Remove potential distractions. Silence your mobile phones, block time on your shared calendar, close the window to unnecessary websites, and let others who are working or living in your virtual office space know you’re in a meeting and are not to be disturbed, if possible.
Mute yourself. Unless you’re presenting, be sure to mute yourself. It’s amazing how much background noise microphones pick up.
Dress for success. Although many bedrooms currently are doubling as home offices, loungewear is never acceptable office attire.
Can You Hear Me Now?
We all want to be heard. And when communicating in the virtual space, it’s often difficult to know if we’re being heard or seen or even understood. Prior to 2020, most of us took for granted those little acknowledgements that let us know when we had successfully connected with another co-worker. Today, most of us aren’t able to give our co-workers an encouraging pat on the shoulder, provide a hug to someone who might be grieving, or even onboard a new employee with a tour of the office and traditional meet-and-greet welcome lunch.
With remote work and the use of virtual platforms the norm for the time being, finding connections with each other is critical to preserving our mental health and ensuring a necessary standard of production to remain successful. Here are simple ways leaders can preserve connections with their teams:
Prioritize daily face-to-face check-ins. A quick, 10-minute “huddle meeting” with your team at a set time each day can foster an atmosphere of collaboration and teamwork. Ask all participants to turn on their video, if possible. We all communicate much more effectively when we can be heard and seen.
Celebrate milestones and accomplishments—regardless of size. Though we might not be physically together, that shouldn’t stop us from getting together in the virtual space to celebrate each other and our accomplishments. Continue celebrating birthdays, work anniversaries and team wins—big and small.
Collaborate and educate. As an executive, you’re part of a senior leadership team. Being a good team member includes sharing helpful information with other leaders. When meeting with your peers, include time on your agenda for ongoing training, best practice sharing and problem-solving. “What are you currently reading?” is a great question to spark an information-sharing session.
Do lunch. Remember how nice it was to get out of the office for a bit and share a bite to eat? It’s still possible to create that same atmosphere of connection and conversation, even when working remotely. Consider sending lunch via food delivery apps to one person or your entire team.
When an In-Person Meeting Is Needed
All executives are tasked with performing duties such as delivering difficult news, negotiating contracts or disciplining an employee. Meetings related to these situations are best conducted in person. Face-to-face interactions allow meeting participants to share a common space, where distractions are minimized and technological issues eliminated. Unlike virtual meetings, an executive can control the environment of the in-person meeting and keep distractions and interruptions to a minimum. In-person meetings allow for a fuller sense of connection and trust over virtual meetings.
Because of our experience navigating 2020, we are all much better equipped to work in this new, virtual space. And now that we know better, we can all do better.
--Adapted from “Tackling Important Conversations Virtually,” Healthcare Executive, Jean Willey Scallon, FACHE, regional vice president, operations, Signature Healthcare Services LLC, Corona, Calif., and an adjunct professor at Indiana University in the O’Neill School.