North Florida Chapter

Winter 2017

Chapter Updates

President’s Message: Signing Off

Lidia P. Webb, RN, FACHE

A message from Chapter President, Lidia Webb, RN, FACHE

As my term as President of the ACHE-North Florida Chapter draws down, I reflect back on what our chapter accomplished this past year. We presented numerous educational events totaling 12 Face-to-Face credits, the maximum allowed by ACHE, and 1 hour of Qualified credit meeting our goal of providing an economical, close-to-home option for members to earn credits needed for advancement or recertification.  Social events held in the Jacksonville and Pensacola area afforded members the opportunity to network in a relaxed setting.

This year heralded the chapter’s first official Call for Nominations and elections of Board members.  As a result, we garnered the addition of several highly qualified and experienced healthcare leaders to serve on the Board.  This will now be an annual event so if you are interested in serving your chapter, watch for the Call for Nominations coming in the next few months. 

The Board met for its Strategic Planning Off-Site in October to produce an entirely new multi-year plan.  Goals and objective include improved communication to members, advancement assistance, expanded programming, and proactive management of resources.  Keeping in step with the new strategic plan, the four Local Program Councils in Jacksonville, Gainesville, Tallahassee and the Panhandle have coordinating event planning and have already projected a total of 24 Face-to-Face credits to be offered in 2017!

As 2016 comes to a close, I thank you all for affording me the privilege of serving as your President and now it is my pleasure to introduce President Elect Anthony A. Koffman, FACHE, who will step into my place effective January 1, 2017.  Anthony is the Administrator for the University of Florida Division of Rheumatology and Clinical Immunology.  He has been a dedicated member of the ACHE-North Florida Board since 2010 serving as the Gainesville Local Program Council Director.  He has been instrumental in cultivating professional relationships among healthcare leaders in our region.  Anthony has been especially supporting of meeting the needs of our members, to include mentoring early careerists and student members.  Please welcome Anthony to his new role!


 

 

Articles of Interest

7 Ways Accomplished People Begin Their Morning Routine

Adapted from “7 Things Wildly Successful People Do Before 7:30 A.M.,” by Travis Bradberry, Forbes.com, Oct. 18, 2016.

Travis Bradberry, author of the best-selling book Emotional Intelligence 2.0, recently published an article on Forbes.com outlining seven early-morning habits people who want to be successful should adopt, summarized below.

1. Drink lemon water. The nutrients in lemon water improve physical and mental energy levels.

2. Exercise. Research has shown exercising can boost a person’s energy as well as their outlook. Positive, energized people tend to get more done.

3. Disconnect from technology. Avoid jumping onto your phone before you even get out of bed. Texts, emails and social media alerts can clutter the mind.

4. Eat a healthy breakfast. There’s a reason breakfast is called the “most important meal of the day.” Eating a healthy breakfast can enhance short-term memory and concentration levels.

5. Be mindful. Many successful leaders begin each day by meditating. The quiet time allows the mind to focus, combat stress and be more creative.

6. Set goals. Setting specific, feasible goals helps leaders remain calm and productive in the face of a hectic workday.

7. Say no. It’s important for leaders to honor their commitments, even if the commitment is to a quiet, work-free morning routine. People who can say “no” to taking on a new commitment that would encroach upon a previous engagement are less likely to overextend themselves.


How to Sustain Healthcare Improvement Efforts: 4 Keys to Success

—Adapted from “4 Steps to Sustaining Improvement in Health Care” by Kedar S. Mate, MD, and Jeffery Rakover, Harvard Business Review, Nov. 9, 2016.

There are few things more frustrating than pouring time and effort into a process improvement just to see those new workflows forgotten and an organization regress to its bad habits. Highlighted below are four tips to help overcome that obstacle.

1. Test new work processes in a pilot unit. Rolling out a new work model tends to be easier when the model has already been tested on a small scale. Having a pilot unit allows management to standardize good habits and ensure the new model is aligned with the organizational goals.

2. Implement improvements on the front line. Engaging frontline clinical staffers who deal with the day-to-day operations of an organization is critical to the success and sustainability of a process improvement. Without the frontline staff, systems frequently revert to their old ways.

3. Celebrate small successes to build morale. Change is difficult and asking for too much too quickly can be demoralizing for any staff. During the early stages of major process change, be prepared to recognize small, short-term achievements that could boost buy-in and momentum.

4. Address staff grievances with improvement efforts. Positive performance reviews and promotions are not the only ways to motivate employees; frontline managers are also more likely to stick with an improvement effort if it eliminates a daily hassle in their own work processes.


Save the Date for the 2017 Congress on Healthcare Leadership

The American College of Healthcare Executives’ Congress on Healthcare Leadership brings you the best in professional development, opportunities to network with and learn from peers, and the latest information to enhance your career and address your organization's challenges in innovative ways. The 2017 Congress on Healthcare Leadership, “Discovering Possibilities & Opportunities,” will be held March 27–30 at the Hilton Chicago/Palmer House Hilton.

Join us in 2017 and be part of this dynamic, energizing event that draws the top healthcare leaders from across the nation and around the world.


This premier healthcare leadership event provides:

 

  • Access to more than 150 cutting-edge professional development sessions
  • Networking opportunities with more than 4,200 professionals from around the globe
  • Innovative solutions from the nation's top thought leaders
  • The latest tools and techniques designed to enhance your career

The opening date for Congress 2017 registration and to reserve hotel accommodations was Nov. 16.

Call for Innovations

ACHE would like to invite authors to submit narratives of their posters for consideration for the 33rd Annual Management Innovations Poster Session to be held at ACHE’s 2017 Congress on Healthcare Leadership. We are interested in innovations on issues affecting your organization that might be helpful to others, including improving quality or efficiency, enhancing patient or physician satisfaction, implementing electronic medical records, using new technology and similar topics. All accepted applicants will be expected to be available to discuss their posters Monday, March 27, between 7 a.m. and 8 a.m. and posters will remain on display March 27–29 at Congress.

Please go to ache.org/CongressPosterSession for the full selection criteria and submission instructions. Submissions will be accepted through Jan. 17.

Forum on Advances in Healthcare Management Research at 2018 Congress on Healthcare Leadership

ACHE would like to invite authors to submit proposals to present their research at the 10th annual Forum on Advances in Healthcare Management Research. This session will take place during ACHE’s 2018 Congress on Healthcare Leadership, which will be held March 26–29, 2018. The senior author of each selected proposal will receive a complimentary registration to Congress.

 

Please visit ache.org/Congress/ForumRFP.cfm for the selection criteria and submission instructions. Submit your up-to-400-word abstract by July 10.

IFD, ACHE Alliance to Expand Healthcare Internships for Diverse Individuals

The American Hospital Association’s Institute for Diversity in Health Management and ACHE have entered into a strategic collaboration to co-promote the Summer Enrichment Program, which is designed to grow and strengthen the pipeline of healthcare leaders from underrepresented groups. The SEP places diverse graduate students pursuing advanced degrees in healthcare administration or a related field in 10-week, paid internships at healthcare organizations. As of Oct. 31, 2016, hospitals, health systems and other healthcare organizations interested in hosting an SEP intern in 2017 can register at diversityconnection.org/SEP. IFD staff will work with organizations to match SEP students with host sites beginning in February. Internships generally will take place from June through August. The SEP will be administered by IFD and co-promoted by ACHE, primarily through ACHE chapters across the country.

 

For more information about the SEP or on becoming a host site, visit diversityconnection.org/SEP or contact Jasmin Clark, membership and educational specialist, IFD, at ifd-sep@aha.org or (312) 422-2658; Terra L. Levin FACHE, CAE, regional director, Division of Regional Services, ACHE, at tlevin@ache.org or (312) 424-9329; or Cie Armstead, director, Diversity and Inclusion, ACHE, at carmstead@ache.org or (312) 424-9306.

List Your Postgraduate Fellowship With ACHE

ACHE would like to know if your organization is offering a postgraduate fellowship for the upcoming year. If so, we encourage you to add it to our complementary Directory of Postgraduate Administrative Fellowships at ache.org/Postgrad.

As a healthcare leader, you know how crucial it is to attract and develop highly qualified professionals in your organization. Gain exposure and start attracting top-notch applicants by posting your organization’s program on ACHE’s Directory. You may add a new listing or update a previous one at any time by completing the Online Listing Form

Questions? Please contact Liz Catalano, membership coordinator at (312) 424-9374 or email ecatalano@ache.org


CareerEDGE

ACHE’s CareerEDGEhas something for everyone

In the rapidly changing healthcare field, a career plan is more important than ever. To help you navigate this evolving marketplace, ACHE is pleased to bring you a unique, interactive and comprehensive tool for planning and managing your career—CareerEDGE™, available as a complimentary benefit to ACHE members.

CareerEDGE Features

A personalized online Career Dashboard featuring career management tools, job board links, news items and other career resources

Access to several free assessments including a 360° Working Style tool, a modified versions of Meyer’s Briggs Type Indicator and ACHE’s Healthcare Leadership Competencies Assessment Tool

An innovative career planning framework to guide your thinking about career success today and in the future and help you build a solid career plan document

A process to help you make the connection between clarifying goals, identifying the competencies required for success, identifying valuable resources and assessing the level of progress toward developing critical skill sets.

 

CareerEDGE is an easy-to-navigate, one-stop source for the full array of resources needed for a strategic approach to career management at any career level. Log in today to give yourself an edge in the healthcare job market! Visit ache.org/CareerEdge.

ACHE's Job Center

 

The American College of Healthcare Executives’ Job Center is a complimentary online resource designed to bring together the right candidate and the right job.  It is a member only resource for job seekers, but is open to both member and non-member employers interested in listing positions. The Job Center features more than 2,300 position listings with nearly 4,000 active job seekers and was enhanced in early 2013 to include many new features.

Job seekers now benefit from improved search functionality, new job notification options, enhanced job detail pages, and a mobile-friendly version.  Employers can utilize new job activity information reports, options to upload a company logo to appear on job listings, and resume alerts to notify you when new candidates meet your criteria.

We hope you make use of this popular ACHE resource. We are especially interested in increasing the number of early careerist opportunities, as launching a career in today’s competitive healthcare management marketplace presents challenges for many of our early career members.

To take a look at the ACHE Job and Resume Bank click ACHE-JobBank. 

If you have further questions, contact Belinda Contreras at bcontreras@ache.org or (312) 424-9446.

ACHE’s On-Location Programs Offer Customized Education On-Site

ACHE’s On-Location Programs are customized ACHE seminars that can be brought directly to your organization. ACHE will help coordinate faculty and produce materials; your team will conveniently earn ACHE Face-to-Face Education credits.

On-Location Programs cover a range of topics, including:

  • Career development

  • Community health and involvement

  • Customer satisfaction

  • Diversity

  • Facility design and construction

  • Financial management

  • General management and administration

  • Health systems and delivery

  • Human resources and workforce issues

  • Law

  • Leadership

  • Marketing and strategic planning

  • Medical staff relationships

  • Public policy

  • Quality and patient safety

Depending on the length of the program, seminars are assigned 3, 6, or 12 ACHE Face-to-Face Education credits toward advancement or recertification in ACHE.

ACHE will work with organizations to build a program that suits their needs. For more information, contact Catie L. Russo, program specialist, Division of Professional Development, at crusso@ache.org or (312) 424-9362.


 

 

ACHE Offers Tuition Waiver Assistance for Education Programs

To increase the availability of ACHE educational programming for Members experiencing economic hardship, ACHE has established the Tuition Waiver Assistance Program.

ACHE makes available a limited number of tuition waivers to Members and Fellows whose organizations lack the resources to fund their tuition for education programs. Those in career transition also are encouraged to apply. Tuition waivers are based on financial need and are available for the following ACHE education programs:

  • Congress on Healthcare Leadership
  • Cluster Seminars
  • Self-Study Programs
  • Online Education Programs
  • Online Tutorial (Board of Governors Exam preparation)
  • ACHE Board of Governors Exam Review Course

All requests are due at least eight weeks before the program date, except for ACHE self-study courses; see quarterly application deadlines on the FAQ page of the tuition waiver application for complete information. Incomplete applications and those received after the deadline will not be considered. Recipients will be notified of the waiver review panel's decision at least six weeks before the program date. For ACHE self-study courses, applicants will be notified three weeks after the quarterly application deadline.

If you have questions about the program, please contact Teri Somrak, associate director, Division of Professional Development, at (312) 424-9354 or tsomrak@ache.org. For more information, visit ache.org/Tuitionwaiver.

 

Encourage Your Members to Apply for Fellow Status

The importance of earning the distinction of board certification as a Fellow of the American College of Healthcare Executives cannot be overstated. Encouraging your chapter members to take the next step in advancing their careers by achieving Fellow status benefits their professional goals and the healthcare management profession as it demonstrates a healthcare leader’s competence, leadership skills and commitment to excellence in the field.

 Fellow applicants who successfully meet all requirements by Dec. 31, including passing the Board of Governors Examination, will be eligible to participate in the 2017 Convocation Ceremony at the 2017 Congress on Healthcare Leadership.


Access Complimentary Resources for the Board of Governors Exam


For Members starting on the journey to attain board certification and the FACHE® credential, ACHE offers complimentary resources to help them succeed so they can be formally recognized for their competency, professionalism, ethical decision making and commitment to lifelong learning. These resources, which include the Board of Governors Examination in Healthcare Management Reference Manual and quarterly Advancement Information webinars, are designed to be supplements to other available Board of Governors Exam study resources, such as the Board of Governors Review Course and Online Tutorial.


  • The Reference Manual, found at ache.org/FACHE, includes a practice 230-question exam and answer key, a list of recommended readings, test-taker comments and study tips.
  • Fellow Advancement Information webinars provide a general overview of the Fellow advancement process, including information about the Board of Governors Exam, and allow participants to ask questions about the advancement process. An upcoming session is scheduled for Dec. 8. Register online at ache.org/FACHE.


 


ACHE Announces Nominating Committee 2017 Slate

The ACHE Nominating Committee has agreed on a slate to be presented to the Council of Regents on March 25, at the Council of Regents meeting in Chicago. All nominees have been notified and have agreed to serve if elected. All terms begin at the close of the Council meeting on March 25. The 2017 slate is as follows:

Nominating Committee Member, District 2 (two-year term ending in 2019)

Dolores G. Clement, DrPH, FACHE 

Sentara Professor and Director, Dual Degree Programs, Department of Health Administration

VA Commonwealth University

Richmond, Va.


Nominating Committee Member, District 3 (two-year term ending in 2019)

 

Stephen J. Pribyl, FACHE

 

President

 

District One Hospital/Allina Health System

 

Faribault, Minn.


Nominating Committee Member, District 6 (two-year term ending in 2019)

 

Adam C. Walmus, FACHE

 

Austin, Texas


Governor (three-year term ending in 2020)

 

Anthony A. Armada, FACHE

 

Executive Vice President and Chief Executive, Western Washington

 

Providence Health and Services

 

Seattle


Governor (three-year term ending in 2020)

 

Nancy M. DiLiegro, PhD, FACHE

 

Vice President, Clinical Operations/Physician Services and Chief Clinical Officer

 

Trinitas Regional Medical Center

 

Elizabeth, N.J.


Governor (three-year term ending in 2020)

 

Sara M. Johnson, FACHE

 

Director, Executive Education

 

Indiana University School of Public and Environmental Affairs

 

Indianapolis


Governor (three-year term ending in 2020)

 

Edmund L. Lafer, MD, FACHE

 

Medical Director

 

Health Partners Plans

 

Philadelphia


Chairman-Elect

 

David A. Olson, FACHE

 

Chief Strategy Officer

 

Froedtert Health

 

Milwaukee


Additional nominations for members of the Nominating Committee may be made from the floor at the annual Council of Regents meeting. Additional nominations for the offices of Chairman-Elect and Governor may be made in the following manner: Any Fellow may be nominated by written petition of at least 15 members of the Council of Regents. Petitions must be received in the ACHE headquarters office (American College of Healthcare Executives, 1 N. Franklin St., Ste. 1700, Chicago, IL 60606-3529) at least 60 days prior to the annual meeting of the Council of Regents. Regents shall be notified in writing of nominations at least 30 days prior to the annual meeting of the Council of Regents.


Thanks to the members of the Nominating Committee for their contributions in this important assignment:

 

Christine M. Candio, RN, FACHE

Richard D. Cordova, FACHE

Brian C. Doheny, FACHE

Ed Hamilton, FACHE

John M. Haupert, FACHE

Kim A. King, FACHE

Stephen M. Merz, FACHE

RADM Anne M. Swap, FACHE

ACHE Call for Nominations for the 2018 Slate

ACHE’s 2017–2018 Nominating Committee is calling for applications for service beginning in 2018. All members are encouraged to participate in the nominating process. ACHE Fellows are eligible for any of the Governor and Chairman-Elect vacancies and are eligible for the Nominating Committee vacancies within their district. Open positions on the slate include:

  • Nominating Committee Member, District 1 (two-year term ending in 2020)
  • Nominating Committee Member, District 4 (two-year term ending in 2020)
  • Nominating Committee Member, District 5 (two-year term ending in 2020)
  • Four Governors (three-year terms ending in 2021)
  • Chairman-Elect

    Please refer to the following district designations for the open positions:

    • District 1: Canada, Connecticut, Delaware, Maine, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, Vermont

    • District 4: Alabama, Arkansas, Kansas, Louisiana, Mississippi, Missouri, New Mexico, Oklahoma, Tennessee, Texas

    • District 5: Alaska, Arizona, California, Colorado, Hawaii, Idaho, Montana, Nevada, Oregon, Utah, Washington, Wyoming

    Candidates for Chairman-Elect and Governor should submit an application to serve that includes a copy of their resume and up to 10 letters of support. For details, please review the Candidate Guidelines, including guidance from the Board of Governors to the Nominating Committee regarding the personal competencies of Chairman-Elect and Governor candidates and the composition of the Board of Governors.

    Candidates for the Nominating Committee should only submit a letter of self-nomination and a copy of their resume.

    Applications to serve and self-nominations must be submitted electronically to jnolan@ache.org and must be received by July 15. All correspondence should be addressed to Richard D. Cordova, FACHE, chairman, Nominating Committee, c/o Julie Nolan, American College of Healthcare Executives, 1 N. Franklin St., Ste. 1700, Chicago, IL 60606-3529.

    The first meeting of ACHE’s 2017–2018 Nominating Committee will be held March 28, during the Congress on Healthcare Leadership in Chicago. The committee will be in open session at 2:45 p.m. During the meeting, an orientation session will be conducted for potential candidates, giving them the opportunity to ask questions regarding the nominating process. Immediately following the orientation, an open forum will be provided for ACHE members to present and discuss their views of ACHE leadership needs.

    Following the July 15 submission deadline, the committee will meet to determine which candidates for Chairman-Elect and Governor will be interviewed. All candidates will be notified in writing of the committee’s decision by Sept. 30, and candidates for Chairman-Elect and Governor will be interviewed in person on Oct. 26.

    To review the Candidate Guidelines, visit ache.org/CandidateGuidelines. If you have any questions, please contact Julie Nolan at (312) 424-9367 or jnolan@ache.org.

    ACHE's Leader-to-Leader Program

    When you share the value of ACHE membership with your colleagues through encouraging them to join or advance to Fellow status, you can earn points to obtain rewards such as gift certificates toward ACHE education programs, clothing, a water bottle, clock and even a chance to be entered into a raffle for a free Congress registration when three or more are sponsored.

    Each time a person joins ACHE or advances to Fellow status and lists your name as a sponsor on the application, you earn a point. The more points you earn, the more rewards you can receive. Points expire on Dec. 31 of the following year when they were earned (e.g., a point earned on Jan. 1, 2016, will expire on Dec. 31, 2017). You can check your point balance on the My ACHE area of ache.org. To ensure colleagues reference you, referral cards are available that you can pass out so you receive the credit you deserve.

    When you help grow ACHE, you make a strong statement about your professionalism and leadership in the healthcare field and also strengthen the organization.

    For more information on the program, go to ache.org/l2l.

    ACHE's 2017 Premier Corporate Partners


    The American College of Healthcare Executives is proud to recognize and thank our 2017 Premier Corporate Partners. The funding ACHE receives from our Corporate Partners helps to support our high-quality programs. Please thank our Corporate Partners for their commitment to ACHE and helping us advance healthcare management excellence.



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