Northern New England Association of Healthcare Executives

January 2017

Message from the President, NNEAHE -Karen Clements, RN,FACHE

Message from the President

It’s been a busy fall!  We have co-sponsored 2 events with the New Hampshire Hospital Association and the Vermont Hospital Association with excellent speakers and attendance.  These panels were approved for 1.5 face-to-face credits that were free for those who attended. 

November brought bright sunny and cool days for our Annual Meeting held in Stowe, VT.  We had sold-out attendance for or Thursday Face-to-face education 75+ members attended our annual meeting on Friday. The 2-day event focused on Patient Engagement with amazing speakers.  It was a very successful 2 days of education, net-working, awards, and fun.  I want to thank all of Sponsors for supporting the Chapter in providing such a great day. 

We ended our Annual meeting with the passing of the baton!  Kevin Donovan will now serve as your NNEAHE President for the next 2 years!

Our goal for the future is to grow in members so that we can expand the leadership education and mentoring opportunity to our members.  We will also focus on a new mentorship program.  More to come!

Save the dates:

Spring Session: April 27, 2017 (6 F2F credits, Grappone Center in Concord, NH)

Annual Meeting: November 2 & 3, 2017 in Ogunquit, Maine!

I look forward to seeing you all in 2017!


Karen F. Clements, RN, FACHE

(Outgoing) President, NNEAHE Chapter


Message from Your ACHE Regent- Vermont: Fall 2016

Message from Your ACHE Regent
Fall 2016

Good day fellow ACHE colleagues,

While my official work duties have me focused on New Hampshire these days, I had a great opportunity this past week to spend time in Vermont with colleagues from Vermont, Maine and New Hampshire at the Northern New England Association for Healthcare Executives (NNEAHE) Annual Meeting at the StoweFlake Inn and Resort in Stowe, VT.
The meeting was well attended (as usual) with approximately 100 NNEAHE and ACHE members partaking of two great opportunities.  Day One provided six Face-to-Face credits with an ACHE On-Location Program titled “Reaching Excellence in Patient Experience,” and Day Two provided an opportunity to attend the NNEAHE 2016 Annual Meeting.
During this year’s Annual Meeting, we elected new Officers for the coming year, discussed legislative issues within all three Northern New England States, heard from Charles “Chuck” D. Stokes, FACHE, ACHE Chairman-Elect and Executive Vice President and Chief Operating Officer for Memorial Hermann Health System, on association efforts and learned from a panel of local experts on Integrating the Principles of Patient Centered Care in our organizations.  Once again, the meeting was a wonderful blend of networking, learning and engagement for all ACHE members.
For those of you not in attendance, I ask that you join me in thanking Karen Clements, RN, FACHE, Chief Nursing Officer at Dartmouth-Hitchcock Medical Center, for her tremendous efforts over the past two years as your NNEAHE President.   Her leadership has enabled all the members of NNEAHE to benefit from a strong ACHE chapter during this time.

Kevin W. Donovan, FACHE
Regent for Vermont
President and CEO

Message from Your ACHE Regent Maine - Fall 2016

Message from Your ACHE Regent
Fall 2016

Fall is a busy time.  Back to school and college.  Vacations end and everyone is back to work and the fall meeting schedule ramps up.    On September 26 and 27 I attended my first Chapter Leaders Conference as the Regent for Maine.  This conference has in attendance all of the Leaders, Regents, Governance and Leadership of ACHE.  It was quite an impressive group.

The opening session and luncheon focused on the work of the credentialing task force and their recommendations to the ACHE Board for changes in the FACHE credential. I believe you should have all seen your feedback email in regards to their work by now.  It also provided an overview of the annual review of the Strategic Plan.  It was pointed out that this was an annual review of the current plan and that in 2017, ACHE would be doing a “deeper dive” and entering an in depth planning process.
At the District One leaders’ breakout group, we reviewed the performance of our individual chapters. ACHE measures each chapter on metrics such as amount of Face-to-Face credits offered, completion of Board manuals, completion of annual plans and others.  I was proud to note that our chapter, Northern New England Association of Healthcare Executives, had not only completed all metrics, but had exceeded the face-to-face education requirement!  Pretty impressive for a smaller and geographically dispersed chapter.   I know we owe that to tireless and dedicated leadership. Thank you Karen F. Clements, RN, FACHE and others!

Last week was the NNEAHE annual meeting in Stowe, Vermont.   The keynote speaker was Mary-Ellen Piche, FACHE who did a great presentation on the Patient Experience worth 6 Face-to-Face credits!  The next day we had “Sick Girl Speaks”, our respective State legislative updates and an ACHE update with Charles D. Stokes, FACHE.   At the business meeting, Kevin W. Donovan, FACHE was introduced as the next President of the Chapter.  He will assume office on Jan. 1, 2017. Congratulations to Kevin! 

Mark your calendars. Next year the annual meeting will be held in Maine! It would be great to have a wonderful showing from the host State! November 2 and 3, 2017 at the Cliff House in Ogunquit! That is all for now. Have a wonderful Holiday Season!

Marie Vienneau, FACHE
Regent for Maine

National News from ACHE

Save the Date for the 2017 Congress on Healthcare Leadership

The American College of Healthcare Executives’ Congress on Healthcare Leadership brings you the best in professional development, opportunities to network with and learn from peers, and the latest information to enhance your career and address your organization's challenges in innovative ways. The 2017 Congress on Healthcare Leadership, “Discovering Possibilities & Opportunities,” will be held March 27–30 at the Hilton Chicago/Palmer House Hilton.


Join us in 2017 and be part of this dynamic, energizing event that draws the top healthcare leaders from across the nation and around the world.


This premier healthcare leadership event provides:


  • Access to more than 150 cutting-edge professional development sessions
  • Networking opportunities with more than 4,200 professionals from around the globe
  • Innovative solutions from the nation's top thought leaders
  • The latest tools and techniques designed to enhance your career


The opening date for Congress 2017 registration and to reserve hotel accommodations was Nov. 16.



Call for Innovations

Management Innovations Poster Session at the 2017 Congress on Healthcare Leadership

ACHE would like to invite authors to submit narratives of their posters for consideration for the 33rd Annual Management Innovations Poster Session to be held at ACHE’s 2017 Congress on Healthcare Leadership. We are interested in innovations on issues affecting your organization that might be helpful to others, including improving quality or efficiency, enhancing patient or physician satisfaction, implementing electronic medical records, using new technology and similar topics. All accepted applicants will be expected to be available to discuss their posters Monday, March 27, between 7 a.m. and 8 a.m. and posters will remain on display March 27–29 at Congress.

Please go to for the full selection criteria and submission instructions. Submissions will be accepted through Jan. 17.



Forum on Advances in Healthcare Management Research at 2018 Congress on Healthcare Leadership

ACHE would like to invite authors to submit proposals to present their research at the 10th annual Forum on Advances in Healthcare Management Research. This session will take place during ACHE’s 2018 Congress on Healthcare Leadership, which will be held March 26–29, 2018. The senior author of each selected proposal will receive a complimentary registration to Congress.


Please visit for the selection criteria and submission instructions. Submit your up-to-400-word abstract by July 10.



IFD, ACHE Alliance to Expand Healthcare Internships for Diverse Individuals

The American Hospital Association’s Institute for Diversity in Health Management and ACHE have entered into a strategic collaboration to co-promote the Summer Enrichment Program, which is designed to grow and strengthen the pipeline of healthcare leaders from underrepresented groups. The SEP places diverse graduate students pursuing advanced degrees in healthcare administration or a related field in 10-week, paid internships at healthcare organizations. As of Oct. 31, 2016, hospitals, health systems and other healthcare organizations interested in hosting an SEP intern in 2017 can register at IFD staff will work with organizations to match SEP students with host sites beginning in February. Internships generally will take place from June through August. The SEP will be administered by IFD and co-promoted by ACHE, primarily through ACHE chapters across the country.


For more information about the SEP or on becoming a host site, visit or contact Jasmin Clark, membership and educational specialist, IFD, at or (312) 422-2658; Terra L. Levin FACHE, CAE, regional director, Division of Regional Services, ACHE, at or (312) 424-9329; or Cie Armstead, director, Diversity and Inclusion, ACHE, at or (312) 424-9306.



Encourage Your Members to Apply for Fellow Status

The importance of earning the distinction of board certification as a Fellow of the American College of Healthcare Executives cannot be overstated. Encouraging your chapter members to take the next step in advancing their careers by achieving Fellow status benefits their professional goals and the healthcare management profession as it demonstrates a healthcare leader’s competence, leadership skills and commitment to excellence in the field.


Fellow applicants who successfully meet all requirements by Dec. 31, including passing the Board of Governors Examination, will be eligible to participate in the 2017 Convocation Ceremony at the 2017 Congress on Healthcare Leadership.



Access Complimentary Resources for the Board of Governors Exam

For Members starting on the journey to attain board certification and the FACHE® credential, ACHE offers complimentary resources to help them succeed so they can be formally recognized for their competency, professionalism, ethical decision making and commitment to lifelong learning. These resources, which include the Board of Governors Examination in Healthcare Management Reference Manual and quarterly Advancement Information webinars, are designed to be supplements to other available Board of Governors Exam study resources, such as the Board of Governors Review Course and Online Tutorial.

  • The Reference Manual, found at, includes a practice 230-question exam and answer key, a list of recommended readings, test-taker comments and study tips.
  • Fellow Advancement Information webinars provide a general overview of the Fellow advancement process, including information about the Board of Governors Exam, and allow participants to ask questions about the advancement process. An upcoming session is scheduled for Dec. 8. Register online at



List Your Postgraduate Fellowship With ACHE

ACHE would like to know if your organization is offering a postgraduate fellowship for the upcoming year. If so, we encourage you to add it to our complementary Directory of Postgraduate Administrative Fellowships at


As a healthcare leader, you know how crucial it is to attract and develop highly qualified professionals in your organization. Gain exposure and start attracting top-notch applicants by posting your organization’s program on ACHE’s Directory. You may add a new listing or update a previous one at any time by completing the Online Listing Form. 


Questions? Please contact Liz Catalano, membership coordinator at (312) 424-9374 or email, Monday through Friday, 8 a.m. to 5 p.m. Central time.



ACHE Announces Nominating Committee 2017 Slate

The ACHE Nominating Committee has agreed on a slate to be presented to the Council of Regents on March 25, at the Council of Regents meeting in Chicago. All nominees have been notified and have agreed to serve if elected. All terms begin at the close of the Council meeting on March 25. The 2017 slate is as follows:


Nominating Committee Member, District 2 (two-year term ending in 2019)

Dolores G. Clement, DrPH, FACHE

Sentara Professor and Director, Dual Degree Programs, Department of Health Administration

VA Commonwealth University

Richmond, Va.


Nominating Committee Member, District 3 (two-year term ending in 2019)

Stephen J. Pribyl, FACHE


District One Hospital/Allina Health System

Faribault, Minn.


Nominating Committee Member, District 6 (two-year term ending in 2019)

Adam C. Walmus, FACHE

Austin, Texas


Governor (three-year term ending in 2020)

Anthony A. Armada, FACHE

Executive Vice President and Chief Executive, Western Washington

Providence Health and Services



Governor (three-year term ending in 2020)

Nancy M. DiLiegro, PhD, FACHE

Vice President, Clinical Operations/Physician Services and Chief Clinical Officer

Trinitas Regional Medical Center

Elizabeth, N.J.


Governor (three-year term ending in 2020)

Sara M. Johnson, FACHE

Director, Executive Education

Indiana University School of Public and Environmental Affairs



Governor (three-year term ending in 2020)

Edmund L. Lafer, MD, FACHE

Medical Director

Health Partners Plans




David A. Olson, FACHE

Chief Strategy Officer

Froedtert Health



Additional nominations for members of the Nominating Committee may be made from the floor at the annual Council of Regents meeting. Additional nominations for the offices of Chairman-Elect and Governor may be made in the following manner: Any Fellow may be nominated by written petition of at least 15 members of the Council of Regents. Petitions must be received in the ACHE headquarters office (American College of Healthcare Executives, 1 N. Franklin St., Ste. 1700, Chicago, IL 60606-3529) at least 60 days prior to the annual meeting of the Council of Regents. Regents shall be notified in writing of nominations at least 30 days prior to the annual meeting of the Council of Regents.


Thanks to the members of the Nominating Committee for their contributions in this important assignment:


Christine M. Candio, RN, FACHE

Richard D. Cordova, FACHE

Brian C. Doheny, FACHE

Ed Hamilton, FACHE

John M. Haupert, FACHE

Kim A. King, FACHE

Stephen M. Merz, FACHE

RADM Anne M. Swap, FACHE



ACHE Call for Nominations for the 2018 Slate

ACHE’s 2017–2018 Nominating Committee is calling for applications for service beginning in 2018. All members are encouraged to participate in the nominating process. ACHE Fellows are eligible for any of the Governor and Chairman-Elect vacancies and are eligible for the Nominating Committee vacancies within their district. Open positions on the slate include:


·        Nominating Committee Member, District 1 (two-year term ending in 2020)

·        Nominating Committee Member, District 4 (two-year term ending in 2020)

·        Nominating Committee Member, District 5 (two-year term ending in 2020)

·        Four Governors (three-year terms ending in 2021)

·        Chairman-Elect


Please refer to the following district designations for the open positions:


·        District 1: Canada, Connecticut, Delaware, Maine, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, Vermont

·        District 4: Alabama, Arkansas, Kansas, Louisiana, Mississippi, Missouri, New Mexico, Oklahoma, Tennessee, Texas

·        District 5: Alaska, Arizona, California, Colorado, Hawaii, Idaho, Montana, Nevada, Oregon, Utah, Washington, Wyoming


Candidates for Chairman-Elect and Governor should submit an application to serve that includes a copy of their resume and up to 10 letters of support. For details, please review the Candidate Guidelines, including guidance from the Board of Governors to the Nominating Committee regarding the personal competencies of Chairman-Elect and Governor candidates and the composition of the Board of Governors.


Candidates for the Nominating Committee should only submit a letter of self-nomination and a copy of their resume.


Applications to serve and self-nominations must be submitted electronically to and must be received by July 15. All correspondence should be addressed to Richard D. Cordova, FACHE, chairman, Nominating Committee, c/o Julie Nolan, American College of Healthcare Executives, 1 N. Franklin St., Ste. 1700, Chicago, IL 60606-3529.


The first meeting of ACHE’s 2017–2018 Nominating Committee will be held March 28, during the Congress on Healthcare Leadership in Chicago. The committee will be in open session at 2:45 p.m. During the meeting, an orientation session will be conducted for potential candidates, giving them the opportunity to ask questions regarding the nominating process. Immediately following the orientation, an open forum will be provided for ACHE members to present and discuss their views of ACHE leadership needs.


Following the July 15 submission deadline, the committee will meet to determine which candidates for Chairman-Elect and Governor will be interviewed. All candidates will be notified in writing of the committee’s decision by Sept. 30, and candidates for Chairman-Elect and Governor will be interviewed in person on Oct. 26.


To review the Candidate Guidelines, visit If you have any questions, please contact Julie Nolan at (312) 424-9367 or


Career News from ACHE

Your Career Is a Marathon - making smart choices during each career phase will allow you to go the distance.

Setting the Pace 
  •  Take the time to establish a career road map, whether in written form or set out in your mind.
  •  Put in the extra effort to be the one who excels. Start stringing successes together, even if they’re small and don’t seem to have much to do with each other. 
  • Find time to evaluate and then elevate your role and aspirations from an industry perspective; monitor events in the news that may impact the healthcare field and try to anticipate change. 
  • Keep an eye on opportunities to move up both within and outside your organization.
  • Seek a mentor who can serve as a model and a sounding board. Hitting Your Stride
  • In order to advance, it’s best to push yourself into the “discomfort zone” and take prudent risks.
  • Revisit your career road map once a year to assess both personal performance and the map itself.
  • When you are thinking of making a career change, consider not only whether you like your job but also what potential your current organization holds for you. 
  • If upward mobility within your organization is limited, you may want to evaluate other opportunities after periods of particular success in order to capitalize on these achievements and to avoid getting overly comfortable.
  • Networking will help you broaden your expertise and your visibility in the industry.
Nearing the Finish Line 
  • Think about what drives you at this phase of your life, and determine whether there may be ways to better align your work life with your evolving interests and values. 
  • This is a time to avoid coasting to the finish line. Don’t risk tarnishing an otherwise stellar career or becoming the person others feel has overstayed his or her welcome by allowing your effort and enthusiasm to lag. 
  • Measure your personal success and the success of the organization, and make sure the relationship is mutually beneficial.
  • Continue networking through industry and community organizations. 
Success means different things to different people, but true success is not guided by luck or circumstance. It is the result of conscious choices at each phase of a career and a pacing that allows one to go the distance.
Source: Schlosser, J.R., FACHE, “Your Career Is a Marathon,” Healthcare Executive, May/June 2012

Article of Interest - Leadership Development

7 Ways Accomplished People Begin Their Morning Routine

Travis Bradberry, author of the best-selling book Emotional Intelligence 2.0, recently published an article on outlining seven early-morning habits people who want to be successful should adopt, summarized below.

1. Drink lemon water. The nutrients in lemon water improve physical and mental energy levels.

2. Exercise. Research has shown exercising can boost a person’s energy as well as their outlook. Positive, energized people tend to get more done.

3. Disconnect from technology. Avoid jumping onto your phone before you even get out of bed. Texts, emails and social media alerts can clutter the mind.

4. Eat a healthy breakfast. There’s a reason breakfast is called the “most important meal of the day.” Eating a healthy breakfast can enhance short-term memory and concentration levels.

5. Be mindful. Many successful leaders begin each day by meditating. The quiet time allows the mind to focus, combat stress and be more creative.

6. Set goals. Setting specific, feasible goals helps leaders remain calm and productive in the face of a hectic workday.

7. Say no. It’s important for leaders to honor their commitments, even if the commitment is to a quiet, work-free morning routine. People who can say “no” to taking on a new commitment that would encroach upon a previous engagement are less likely to overextend themselves.

—Adapted from “7 Things Wildly Successful People Do Before 7:30 A.M.,” by Travis Bradberry,, Oct. 18, 2016.


How to Sustain Healthcare Improvement Efforts: 4 Keys to Success

There are few things more frustrating than pouring time and effort into a process improvement just to see those new workflows forgotten and an organization regress to its bad habits. Highlighted below are four tips to help overcome that obstacle.

1. Test new work processes in a pilot unit. Rolling out a new work model tends to be easier when the model has already been tested on a small scale. Having a pilot unit allows management to standardize good habits and ensure the new model is aligned with the organizational goals.

2. Implement improvements on the front line. Engaging frontline clinical staffers who deal with the day-to-day operations of an organization is critical to the success and sustainability of a process improvement. Without the frontline staff, systems frequently revert to their old ways.

3. Celebrate small successes to build morale. Change is difficult and asking for too much too quickly can be demoralizing for any staff. During the early stages of major process change, be prepared to recognize small, short-term achievements that could boost buy-in and momentum.

4. Address staff grievances with improvement efforts. Positive performance reviews and promotions are not the only ways to motivate employees; frontline managers are also more likely to stick with an improvement effort if it eliminates a daily hassle in their own work processes.

—Adapted from “4 Steps to Sustaining Improvement in Health Care” by Kedar S. Mate, MD, and Jeffery Rakover, Harvard Business Review, Nov. 9, 2016.