Northern New England Association of Healthcare Executives
Message from the President, NNEAHE -Karen Clements, RN,FACHE
Message from the
It’s been a busy fall!
We have co-sponsored 2 events with the New Hampshire Hospital Association
and the Vermont Hospital Association with excellent speakers and
attendance. These panels were approved
for 1.5 face-to-face credits that were free for those who attended.
November brought bright sunny and cool days for our Annual
Meeting held in Stowe, VT. We had sold-out
attendance for or Thursday Face-to-face education 75+ members attended our
annual meeting on Friday. The 2-day event focused on Patient Engagement with
amazing speakers. It was a very
successful 2 days of education, net-working, awards, and fun. I want to thank all of Sponsors for
supporting the Chapter in providing such a great day.
We ended our Annual meeting with the passing of the
baton! Kevin Donovan will now serve as
your NNEAHE President for the next 2 years!
Our goal for the future is to grow in members so that we can
expand the leadership education and mentoring opportunity to our members. We will also focus on a new mentorship
program. More to come!
Save the dates:
Spring Session: April 27, 2017 (6 F2F credits, Grappone
Center in Concord, NH)
Annual Meeting: November 2 & 3, 2017 in Ogunquit, Maine!
I look forward to seeing you all in 2017!
Karen F. Clements, RN, FACHE
(Outgoing) President, NNEAHE Chapter
Message from Your ACHE Regent- Vermont: Fall 2016
Message from Your ACHE Regent
Good day fellow ACHE colleagues,
While my official work duties have me focused on New Hampshire these days, I had a great opportunity this past week to spend time in Vermont with colleagues from Vermont, Maine and New Hampshire at the Northern New England Association for Healthcare Executives (NNEAHE) Annual Meeting at the StoweFlake Inn and Resort in Stowe, VT.
The meeting was well attended (as usual) with approximately 100 NNEAHE and ACHE members partaking of two great opportunities. Day One provided six Face-to-Face credits with an ACHE On-Location Program titled “Reaching Excellence in Patient Experience,” and Day Two provided an opportunity to attend the NNEAHE 2016 Annual Meeting.
During this year’s Annual Meeting, we elected new Officers for the coming year, discussed legislative issues within all three Northern New England States, heard from Charles “Chuck” D. Stokes, FACHE, ACHE Chairman-Elect and Executive Vice President and Chief Operating Officer for Memorial Hermann Health System, on association efforts and learned from a panel of local experts on Integrating the Principles of Patient Centered Care in our organizations. Once again, the meeting was a wonderful blend of networking, learning and engagement for all ACHE members.
For those of you not in attendance, I ask that you join me in thanking Karen Clements, RN, FACHE, Chief Nursing Officer at Dartmouth-Hitchcock Medical Center, for her tremendous efforts over the past two years as your NNEAHE President. Her leadership has enabled all the members of NNEAHE to benefit from a strong ACHE chapter during this time.
Kevin W. Donovan, FACHE
Regent for Vermont
President and CEO
Message from Your ACHE Regent Maine - Fall 2016
Message from Your ACHE Regent
Fall is a busy time. Back to school and college. Vacations end and everyone is back to work and the fall meeting schedule ramps up. On September 26 and 27 I attended my first Chapter Leaders Conference as the Regent for Maine. This conference has in attendance all of the Leaders, Regents, Governance and Leadership of ACHE. It was quite an impressive group.
The opening session and luncheon focused on the work of the credentialing task force and their recommendations to the ACHE Board for changes in the FACHE credential. I believe you should have all seen your feedback email in regards to their work by now. It also provided an overview of the annual review of the Strategic Plan. It was pointed out that this was an annual review of the current plan and that in 2017, ACHE would be doing a “deeper dive” and entering an in depth planning process.
At the District One leaders’ breakout group, we reviewed the performance of our individual chapters. ACHE measures each chapter on metrics such as amount of Face-to-Face credits offered, completion of Board manuals, completion of annual plans and others. I was proud to note that our chapter, Northern New England Association of Healthcare Executives, had not only completed all metrics, but had exceeded the face-to-face education requirement! Pretty impressive for a smaller and geographically dispersed chapter. I know we owe that to tireless and dedicated leadership. Thank you Karen F. Clements, RN, FACHE and others!
Last week was the NNEAHE annual meeting in Stowe, Vermont. The keynote speaker was Mary-Ellen Piche, FACHE who did a great presentation on the Patient Experience worth 6 Face-to-Face credits! The next day we had “Sick Girl Speaks”, our respective State legislative updates and an ACHE update with Charles D. Stokes, FACHE. At the business meeting, Kevin W. Donovan, FACHE was introduced as the next President of the Chapter. He will assume office on Jan. 1, 2017. Congratulations to Kevin!
Mark your calendars. Next year the annual meeting will be held in Maine! It would be great to have a wonderful showing from the host State! November 2 and 3, 2017 at the Cliff House in Ogunquit! That is all for now. Have a wonderful Holiday Season!
Marie Vienneau, FACHE
Regent for Maine
National News from ACHE
Save the Date for the 2017 Congress on
The American College of Healthcare
Executives’ Congress on Healthcare Leadership brings you
the best in professional development, opportunities to network with and learn
from peers, and the latest information to enhance your career and address your
organization's challenges in innovative ways. The 2017
Congress on Healthcare Leadership, “Discovering
Possibilities & Opportunities,” will
be held March 27–30 at the Hilton Chicago/Palmer House Hilton.
Join us in 2017 and be part of this dynamic,
energizing event that draws the top healthcare leaders from across the nation
and around the world.
This premier healthcare leadership event
- Access to more than 150 cutting-edge professional development
- Networking opportunities with more than 4,200 professionals from
around the globe
- Innovative solutions from the nation's top thought leaders
- The latest tools and techniques designed to enhance your career
The opening date for Congress 2017
registration and to reserve hotel accommodations was Nov. 16.
Innovations Poster Session at the 2017 Congress on Healthcare Leadership
would like to invite authors to submit narratives of their posters for
consideration for the 33rd Annual Management Innovations Poster Session to be
held at ACHE’s 2017 Congress on Healthcare Leadership. We are interested in
innovations on issues affecting your organization that might be helpful to
others, including improving quality or efficiency, enhancing patient or
physician satisfaction, implementing electronic medical records, using new
technology and similar topics. All accepted applicants will be expected to be
available to discuss their posters Monday, March 27, between 7 a.m. and 8 a.m.
and posters will remain on display March 27–29 at Congress.
Please go to ache.org/CongressPosterSession for the full selection criteria and submission
instructions. Submissions will be accepted through Jan. 17.
on Advances in Healthcare Management Research at 2018 Congress on Healthcare Leadership
would like to invite authors to submit proposals to present their research at
the 10th annual Forum on Advances in Healthcare Management Research. This
session will take place during ACHE’s 2018 Congress on Healthcare Leadership,
which will be held March 26–29, 2018. The senior author of each selected
proposal will receive a complimentary registration to Congress.
visit ache.org/Congress/ForumRFP.cfm for the
selection criteria and submission instructions. Submit your up-to-400-word
abstract by July 10.
IFD, ACHE Alliance to Expand Healthcare
Internships for Diverse Individuals
American Hospital Association’s Institute for Diversity in Health Management
and ACHE have entered into a strategic collaboration to co-promote the Summer
Enrichment Program, which is designed to grow and strengthen the pipeline of
healthcare leaders from underrepresented groups. The SEP places diverse
graduate students pursuing advanced degrees in healthcare administration or a
related field in 10-week, paid internships at healthcare organizations. As of
Oct. 31, 2016, hospitals, health systems and other healthcare organizations
interested in hosting an SEP intern in 2017 can register at diversityconnection.org/SEP. IFD staff will
work with organizations to match SEP students with host sites beginning in
February. Internships generally will take place from June through August. The
SEP will be administered by IFD and co-promoted by ACHE, primarily through ACHE
chapters across the country.
more information about the SEP or on becoming a host site, visit diversityconnection.org/SEP or contact
Jasmin Clark, membership and educational specialist, IFD, at firstname.lastname@example.org or (312)
422-2658; Terra L. Levin FACHE, CAE, regional director, Division of Regional
Services, ACHE, at email@example.com or (312)
424-9329; or Cie Armstead, director, Diversity and Inclusion, ACHE, at firstname.lastname@example.org or (312) 424-9306.
Encourage Your Members to
Apply for Fellow Status
importance of earning the distinction of board certification as a Fellow of the
American College of Healthcare Executives cannot be overstated. Encouraging
your chapter members to take the next step in advancing their careers by achieving
Fellow status benefits their professional goals and the healthcare management
profession as it demonstrates a healthcare leader’s competence, leadership
skills and commitment to excellence in the field.
applicants who successfully meet all requirements by Dec. 31, including passing
the Board of Governors Examination, will be eligible to participate in the 2017
Convocation Ceremony at the 2017 Congress on Healthcare Leadership.
Access Complimentary Resources for the Board of
Members starting on the journey to attain board certification and the FACHE®
credential, ACHE offers complimentary resources to help them succeed so they
can be formally recognized for their competency, professionalism, ethical
decision making and commitment to lifelong learning. These resources, which
include the Board of Governors
Examination in Healthcare Management Reference
Manual and quarterly Advancement
Information webinars, are
designed to be supplements to other available Board of Governors Exam study
resources, such as the Board of Governors Review
Course and Online Tutorial.
- The Reference Manual, found at ache.org/FACHE, includes a practice
230-question exam and answer key, a list of recommended readings,
test-taker comments and study tips.
- Fellow Advancement
Information webinars provide a general overview of the Fellow advancement process,
including information about the Board of Governors Exam, and allow
participants to ask questions about the advancement process. An upcoming session
is scheduled for Dec. 8. Register online at ache.org/FACHE.
List Your Postgraduate
Fellowship With ACHE
ACHE would like to know if your organization is
offering a postgraduate fellowship for the upcoming year. If so, we encourage
you to add it to our complementary Directory of Postgraduate Administrative
Fellowships at ache.org/Postgrad.
As a healthcare leader, you know how crucial it
is to attract and develop highly qualified professionals in your organization. Gain
exposure and start attracting top-notch applicants by posting your
organization’s program on ACHE’s Directory. You may add a new listing or update
a previous one at any time by completing the Online Listing Form.
Questions? Please contact Liz Catalano,
membership coordinator at (312) 424-9374 or email email@example.com, Monday through Friday, 8 a.m. to 5 p.m.
Announces Nominating Committee 2017 Slate
The ACHE Nominating Committee has agreed
on a slate to be presented to the Council of Regents on March 25, at the
Council of Regents meeting in Chicago. All nominees have been notified and have
agreed to serve if elected. All terms begin at the close of the Council meeting
on March 25. The 2017 slate is as follows:
Committee Member, District 2 (two-year term ending in 2019)
Dolores G. Clement, DrPH, FACHE
Sentara Professor and Director, Dual
Degree Programs, Department of Health Administration
VA Commonwealth University
Committee Member, District 3 (two-year term ending in 2019)
Stephen J. Pribyl, FACHE
District One Hospital/Allina Health
Committee Member, District 6 (two-year term ending in 2019)
Adam C. Walmus, FACHE
(three-year term ending in 2020)
Anthony A. Armada, FACHE
Executive Vice President and Chief
Executive, Western Washington
Providence Health and Services
(three-year term ending in 2020)
Nancy M. DiLiegro, PhD, FACHE
Vice President, Clinical
Operations/Physician Services and Chief Clinical Officer
Trinitas Regional Medical Center
(three-year term ending in 2020)
Sara M. Johnson, FACHE
Director, Executive Education
Indiana University School of Public
and Environmental Affairs
Governor (three-year term ending in 2020)
Edmund L. Lafer, MD, FACHE
Health Partners Plans
David A. Olson, FACHE
Chief Strategy Officer
Additional nominations for members
of the Nominating Committee may be made from the floor at the annual Council of
Regents meeting. Additional nominations for the offices of Chairman-Elect and
Governor may be made in the following manner: Any Fellow may be nominated by
written petition of at least 15 members of the Council of Regents. Petitions
must be received in the ACHE headquarters office (American College of
Healthcare Executives, 1 N. Franklin St., Ste. 1700, Chicago, IL 60606-3529) at
least 60 days prior to the annual meeting of the Council of Regents. Regents
shall be notified in writing of nominations at least 30 days prior to the
annual meeting of the Council of Regents.
Thanks to the members of the
Nominating Committee for their contributions in this important assignment:
Christine M. Candio, RN, FACHE
Richard D. Cordova, FACHE
Brian C. Doheny, FACHE
Ed Hamilton, FACHE
John M. Haupert, FACHE
Kim A. King, FACHE
Stephen M. Merz, FACHE
RADM Anne M. Swap, FACHE
ACHE Call for
Nominations for the 2018 Slate
2017–2018 Nominating Committee is calling for applications for service
beginning in 2018. All members are encouraged to participate in the nominating
process. ACHE Fellows are eligible for any of the Governor and Chairman-Elect
vacancies and are eligible for the Nominating Committee vacancies within their
district. Open positions on the slate include:
· Nominating Committee Member,
District 1 (two-year term ending in 2020)
· Nominating Committee Member,
District 4 (two-year term ending in 2020)
· Nominating Committee Member,
District 5 (two-year term ending in 2020)
· Four Governors (three-year terms
ending in 2021)
refer to the following district designations for the open positions:
· District 1:
Canada, Connecticut, Delaware, Maine, Massachusetts, New Hampshire, New Jersey,
New York, Pennsylvania, Rhode Island, Vermont
· District 4:
Alabama, Arkansas, Kansas, Louisiana, Mississippi, Missouri, New Mexico,
Oklahoma, Tennessee, Texas
· District 5:
Alaska, Arizona, California, Colorado, Hawaii, Idaho, Montana, Nevada, Oregon,
Utah, Washington, Wyoming
for Chairman-Elect and Governor should submit an application to serve that
includes a copy of their resume and up to 10 letters of support. For details,
please review the Candidate Guidelines, including guidance from the Board of
Governors to the Nominating Committee regarding the personal competencies of
Chairman-Elect and Governor candidates and the composition of the Board of
for the Nominating Committee should only submit a letter of self-nomination and
a copy of their resume.
to serve and self-nominations must be submitted electronically to
firstname.lastname@example.org and must be received by July 15. All correspondence should be
addressed to Richard D. Cordova, FACHE, chairman, Nominating Committee, c/o
Julie Nolan, American College of Healthcare Executives, 1 N. Franklin St., Ste.
1700, Chicago, IL 60606-3529.
first meeting of ACHE’s 2017–2018 Nominating Committee will be held March 28,
during the Congress on Healthcare Leadership in Chicago. The committee will be
in open session at 2:45 p.m. During the meeting, an orientation session will be
conducted for potential candidates, giving them the opportunity to ask
questions regarding the nominating process. Immediately following the
orientation, an open forum will be provided for ACHE members to present and
discuss their views of ACHE leadership needs.
the July 15 submission deadline, the committee will meet to determine which
candidates for Chairman-Elect and Governor will be interviewed. All candidates
will be notified in writing of the committee’s decision by Sept. 30, and
candidates for Chairman-Elect and Governor will be interviewed in person on Oct.
review the Candidate Guidelines, visit ache.org/CandidateGuidelines. If you have any
questions, please contact Julie Nolan at (312) 424-9367 or email@example.com.
Career News from ACHE
Your Career Is a Marathon - making smart choices during each career phase will allow you to go the distance.
Setting the Pace
- Take the time to establish a career
road map, whether in written form or
set out in your mind.
- Put in the extra effort to be the one
who excels. Start stringing successes
together, even if they’re small and
don’t seem to have much to do with
- Find time to evaluate and then elevate
your role and aspirations from
an industry perspective; monitor
events in the news that may impact
the healthcare field and try to
- Keep an eye on opportunities to move
up both within and outside your
- Seek a mentor who can serve as a
model and a sounding board.
Hitting Your Stride
- In order to advance, it’s best to push
yourself into the “discomfort zone”
and take prudent risks.
- Revisit your career road map once a
year to assess both personal performance
and the map itself.
- When you are thinking of making a
career change, consider not only
whether you like your job but also
what potential your current organization
holds for you.
- If upward mobility within your organization
is limited, you may want to evaluate
other opportunities after periods
of particular success in order to capitalize
on these achievements and to avoid
getting overly comfortable.
- Networking will help you broaden
your expertise and your visibility in
Nearing the Finish Line
- Think about what drives you at this
phase of your life, and determine
whether there may be ways to better
align your work life with your evolving
interests and values.
- This is a time to avoid coasting to the
finish line. Don’t risk tarnishing an
otherwise stellar career or becoming
the person others feel has overstayed
his or her welcome by allowing your
effort and enthusiasm to lag.
- Measure your personal success and
the success of the organization, and
make sure the relationship is mutually
- Continue networking through industry
and community organizations.
Success means different things to different people, but true success is not
guided by luck or circumstance. It is the result of conscious choices at each phase
of a career and a pacing that allows one to go the distance.
Source: Schlosser, J.R., FACHE, “Your Career Is a Marathon,” Healthcare Executive, May/June 2012
Article of Interest - Leadership Development
Ways Accomplished People Begin Their Morning Routine
Travis Bradberry, author of the best-selling book Emotional Intelligence 2.0, recently
published an article on Forbes.com outlining seven early-morning habits people
who want to be successful should adopt, summarized below.
lemon water. The nutrients in lemon water improve physical and mental
Research has shown exercising can boost a person’s energy as well as their
outlook. Positive, energized people tend to get more done.
from technology. Avoid jumping onto your phone before you even get out of
bed. Texts, emails and social media alerts can clutter the mind.
4. Eat a
healthy breakfast. There’s a reason breakfast is called the “most important
meal of the day.” Eating a healthy breakfast can enhance short-term memory and
5. Be mindful.
Many successful leaders begin each day by meditating. The quiet time allows the
mind to focus, combat stress and be more creative.
6. Set goals.
Setting specific, feasible goals helps leaders remain calm and productive in
the face of a hectic workday.
7. Say no.
It’s important for leaders to honor their commitments, even if the commitment
is to a quiet, work-free morning routine. People who can say “no” to taking on
a new commitment that would encroach upon a previous engagement are less likely
to overextend themselves.
—Adapted from “7
Things Wildly Successful People Do Before 7:30 A.M.,”
by Travis Bradberry, Forbes.com, Oct. 18, 2016.
to Sustain Healthcare Improvement Efforts: 4 Keys to Success
There are few things more frustrating than pouring
time and effort into a process improvement just to see those new workflows
forgotten and an organization regress to its bad habits. Highlighted below are
four tips to help overcome that obstacle.
1. Test new
work processes in a pilot unit. Rolling out a new work model tends to be
easier when the model has already been tested on a small scale. Having a pilot
unit allows management to standardize good habits and ensure the new model is aligned
with the organizational goals.
improvements on the front line. Engaging frontline clinical staffers who
deal with the day-to-day operations of an organization is critical to the
success and sustainability of a process improvement. Without the frontline
staff, systems frequently revert to their old ways.
small successes to build morale. Change is difficult and asking for too
much too quickly can be demoralizing for any staff. During the early stages of
major process change, be prepared to recognize small, short-term achievements
that could boost buy-in and momentum.
staff grievances with improvement efforts. Positive performance reviews and
promotions are not the only ways to motivate employees; frontline managers are
also more likely to stick with an improvement effort if it eliminates a daily
hassle in their own work processes.
—Adapted from “4
Steps to Sustaining Improvement in Health Care”
by Kedar S. Mate, MD, and Jeffery Rakover, Harvard
Business Review, Nov. 9, 2016.