Northern New England Association of Healthcare Executives

Fall 2017

Message from the President

Message from the President

It’s been a busy year for the Northern New England Association of Healthcare Executives (NNEAHE) and while that year is coming to a close, we still have our Annual Meeting about to happen at the Cliff House in Ogunquit, ME on November 2nd and 3rd.  As I write this, we are sold out for the Thursday ACHE On-Location event providing 6 Category 1 (Face to Face) credits.  That session, Possibilities, Probabilities and Creative Solutions led by Kevin O’Connor, promises to deliver new ways to think about our respective organizational issues and their potential solutions.

In addition to the ACHE On-Location event, we also have our Annual Meeting on Friday with a full agenda focused on legislative issues impacting our region, care coordination strategies and patient throughput initiatives.  On top of all that, the Annual Meeting is a great chance to network with various vendors and with your peers from Northern New England.  While we have a good turnout signed up already, there’s always room for more attendees, so I hope to see you there!

In closing, and as I wrap up my first year as your Chapter President, I have had a bit of an opportunity to reflect on our work this past year and determine ways to improve in the coming year.  As always, our chapter goals will focus on providing outstanding education sessions to our members, but also to grow our membership and increase mentoring activities for new professionals.  I look forward to providing you more information on those efforts in the near future.


Kevin W. Donovan, FACHE

President, NNEAHE Chapter

Message from Your Maine ACHE Regent - Summer/Fall 2017

Message from Your ACHE Regent
Summer 2017

Well, I hope you all had a wonderful summer!  I have to say as we sit here nearing the end of August, it went by much too quickly!  I hope everyone got some much needed sun, rest and relaxation!

Summer is not a particularly busy time in the Regent schedule, but I did again this year sponsor an ACHE breakfast at the Maine Hospital Association Summer Forum.   The event was held on June 22 and the speakers were Kris Doody, RN, FACHE, CEO, Cary Medical Center in Caribou, Maine and M. Michelle Hood, FACHE, President of EMHS.  Kris and Michelle answered questions in panel format about their respective roles as members of the AHA board during the election and the debate about healthcare reform.  It was immensely interesting and great feedback was received from many in attendance!

I have been trying to partner more with the Maine Hospital Association on joint events between them and ACHE.  This year, they have started offering ACHE Qualified Education credits for all of their conferences, along with CEU and CME.   So, certainly something to keep in the back of your mind when looking for quality in-state education.

Speaking of quality in-state education! Don’t forget to mark your calendars for the Annual NNEAHE meeting and education session being held November 2 and 3 at the Cliff House in Ogunquit! This is a beautiful venue and we will be hosting an array of great speakers.  Look for the agenda and the link to register, which should be coming to an email near you very shortly.  The Cliff House is already taking reservations.  Just mention NNEAHE when registering to receive the conference rate.

Another initiative ACHE is working on, is the reinstatement of former members and Fellows who have allowed their membership to lapse.  I and my colleagues at the Northern New England Association of Healthcare Executives (NNEAHE) will be working with ACHE to develop efforts to reach out to former members via letter, phone or email to encourage them to reinstate their status.    Your membership is valuable to our organization as every member enriches the collegial experience and knowledge sharing. 

I continue to seek candidates to receive Regent awards.  I am looking for two candidates, one for a Lifetime Achievement Award and one for an Early Careerist Award.  If you have someone in mind and would like to see the award criteria again, please let me know and I will forward it along.  Having been the recipient of an Early Careerist Award myself, (many years ago), I know the influence that had on my remaining an active member of ACHE and doing the work to seek my credential (FACHE).  I would love to instill this into another young healthcare executive, and of course recognize those that have contributed so much to our profession over their careers! Please send me some ideas!

Thank you all yet again. It is an honor and a great learning experience to be your Regent. I look forward to two more years representing the great state of Maine. Have a great fall!

Marie Vienneau, FACHE
Regent for Maine

Message from Your New Hampshire ACHE Regent - Summer 2017/Fall 2017

Message from Your ACHE Regent
Summer 2017

Greetings from beautiful New Hampshire!  As I was contemplating what I would write for my message, I thought how important leadership is in what we are doing, and trying to do, each and every day.  I recently attended a leadership class and the final slide of the presentation really resonated with me and I would like to share:



I hope each of you have a safe and wonderful summer!  They are too short!

lease join us November 2 & 3, 2017 at The Cliff House in Ogunquit, Maine for our annual education and meeting day.  Two full days packed with 6+ face-to-face credits, networking, and beautiful Maine Coast scenery.







Karen Clements, RN, FACHE
Regent for New Hampshire

Message from Your Vermont ACHE Regent - Summer 2017/Fall 2017

Message from Your ACHE Regent
Summer 2017

With summer half over and fall too rapidly approaching, I want to bring to your attention two great education opportunities with opportunities for ACHE Qualified Educational Credits. From September 20-22, 2017, the Annual VAHHS (Vermont Association of Hospital and Healthcare Systems) Meeting entitled Positive Disruption: Opportunities Ahead will be held at Jay Peak Resort. Our ACHE breakfast on 9/22 will feature a panelist discussion on Mental Health Innovation and includes leaders from the Department of Mental Health, the VA Medical Center and Brattleboro Retreat.  For more information on the conference please contact Brigitte Walbridge at (802) 223-3461 x101 or via email You can also view the entire program as well as register for this event at  I encourage all Vermont ACHE members to make an effort to join us at this spectacular setting for this great event!

Looking further ahead, the Annual NNEAHE (Northern New England Association of Healthcare Executives) Meeting has been scheduled for Friday, November 3, 2017 at the Cliff House located in Ogunquit, ME. The themes for this year’s meeting are Care Coordination and Patient Throughput. More specific information will be forthcoming!
Both of these events and their topics are incredibly timely as we proceed down the road of health reform, new payment models and significant uncertainty at the Federal level. Our Vermont  ACHE Members are incredibly active in improving patient access and outcomes as well as leading our State’s efforts in reform. Thank you for all your efforts and I am proud and honored to be part of this Team.  Please encourage other members of your organization to join the ACHE Team! I look forward to seeing you at these upcoming meetings.

I also want to recognize the following individuals who have recently been awarded ACHE membership, Fellows Status or Recertified as Fellows:   
Admission to Member Status:

Joseph Perras, MD
Mt. Ascutney Hospital & Health Center

Bruce Bonyun
Vice President of Sales

Eilidh Pederson
Executive Director, Physician Services & Business Dev.
Brattleboro Memorial Hospital

Jennifer Bolduc, MD
Principal Clinical Advisor

Charles Clement
Director of Development
Mt. Ascutney Hospital & Health Center

Admission to Fellow Status:

Martin T. Manion, FACHE
VP of Porter Medical Group
Porter Medical Center

Admission to Recertified Fellow Status:  

Dawn A. LeBaron, FACHE
VP of Hospital Services
The University of Vermont Medical Center  


Steven R. Gordon, FACHE
Regent for Vermont            

6 Tips for Working With a Poor Team Player

Working with someone who isn’t a team player is not just frustrating, it can also negatively affect an entire group’s performance, according to a recent Harvard Business Review article. Susan David, founder of the Harvard/McLean Institute of Coaching, and Allan Cohen, a professor of management at Babson College, provided the following strategies for working with someone who isn’t a team player.  

1. Avoid making assumptions. It may seem natural to jump to conclusions about the reasons behind someone’s actions but, the truth is, you never really know why people do the things they do. Instead of assuming someone is a slacker or has a bad attitude, explore first.

2. Be open to talking. Rather than making accusations, ask friendly questions. Working with someone who isn’t a team player is an opportunity to practice your leadership skills and gain others’ perspectives.

3. Promote friendly group relations. Problems can arise when team members turn on a colleague who isn’t pulling their weight. To foster cohesion and discourage ostracization, consider taking your colleague out to coffee or lunch with a few teammates.

4. Focus on the team’s shared mission. When working with a poor team player, leaders should take the opportunity to “have a conversation with the entire team about what the group’s shared vision should be and the best methods for getting there,” according to David.

5. Define duties and deadlines. Sometimes, people who seem like poor team players are simply confused about what their role entails. Take time to review your expectations and your colleague’s responsibilities, which eliminates ambiguity.

6. Play to your colleague’s strengths. “People are highly motivated by not wanting to let their teammates down,” says Cohen. “Get them into the game, and they’ll go to great lengths to perform better for the team.”

—Adapted from “How to Work with Someone Who Isn’t a Team Player,” by Carolyn O'Hara, Harvard Business Review, April 21, 2017.

Tapping Community Physicians for Innovation Ideas

Community physicians who work outside major medical centers represent a wealth of expertise that could guide innovation efforts, if mobilized, according to Adam O. Kadlec, MD, a board-certified urologist at Western Michigan Urological Associates. Kadlec provided tips to help inspire community physicians to get more involved in a recent blog for NEJM Catalyst.

Learn the process. “Many physicians are simply unaware that innovation is a process and that entrepreneurship is a discipline ... Teaching community clinicians that there is a process—and that they can play a part—is the first step toward engagement,” wrote Kadlec.

Look for meaningful partnerships. Many major healthcare and academic medical centers have launched innovation hubs in recent years. Community clinicians should be intentional about finding opportunities for innovation, and that may mean creating partnerships where innovation is already underway.

Network with like-minded physicians. Physicians who don’t have access to major medical innovation hubs can check out virtual opportunities, like online matching programs, and conferences, such as Medicine X and TEDMED, to network with other passionate clinicians.

—Adapted from “Engaging Community Physicians in Innovation,” by Adam O. Kadlec, MD, NEJM Catalyst, April 26, 2017.

Message from Your ACHE Maine Regent - Spring 2017

Message from Your ACHE Regent
Spring 2017

Well spring is the time of year that scores of ACHE members head to Chicago for Congress!  It is also the time that we have our annual Regents Leadership Conference and Council of Regents Annual Meeting.   This is a time when as a Regent, you get to be involved and witness the Leadership of ACHE doing their work to lead this very successful organization.  It is truly an honor to be a part of it.

At the Regents Leadership Conference, we saw the induction of ACHE’s 2017-2018 Chairman Charles D. Stokes, FACHE, Executive Vice President/COO Memorial Hermann Health System in Houston.  We also see the Chairman-Elect, new Governors and new Regents elected.    It is a great ceremony and a truly humbling experience to see the hours of dedication these individuals have given to ACHE and the profession.

After lunch we go to our District Meetings.  We are in District 1 which includes New England, along with New York, Pennsylvania, New Jersey and Delaware.  Here Regents share their updates with the respective Governors and ACHE staff, as well as share success stories of how they have grown membership, involved their Higher Education Network schools as well as provided educational programming.

Maine, New Hampshire and Vermont are combined into one chapter, as you may know.  We were very pleased to see how many face-to-face education credits we offered in 2016. As a very small organization in comparison to some from Massachusetts, New York and New Jersey, we actually exceeded their credit offerings in most cases.  I very much encourage you to follow NNEAHE and take advantage of our educational offerings.  We work very hard to keep them local, convenient and economical.

Another event on Day one is the ACHE Regent Think Tank.  This is a facilitated discussion of a focus that ACHE selects, where we give specific feedback.  This year the discussion was around ACHE’s next strategic planning cycle and what specific ideas did we have that they should consider into the future.

The highlight of the weekend is the Fellows Convocation Ceremony.  The Board, Governors and Regents gown like the Fellows themselves and march in with them.  We then witness the new Fellows receiving their awards.    It is really a special ceremony.  Those of you who are Fellows remember what an achievement this was after years of preparation, studying and testing to finally reach the achievement of Fellow in ACHE.   Their families are in attendance and it is a special day for sure.

I hope I have related to you some of the highlights of the Pre-Congress events for the Regents.  It is a privilege to serve in this role and these are some of the benefits of doing so!

Marie Vienneau, FACHE
Regent for Maine

Message from Your ACHE Vermont Regent - Spring 2017

Message from Your ACHE Regent
Spring 2017

As your new Regent for Vermont, I had the opportunity to attend the 2017 ACHE Congress and New Regent Orientation as well as the new Fellows Convocation in Chicago last month. Personally, I had rarely attended Congress since my own Fellowship ceremony many years ago but I found these several days truly rewarding for multiple reasons. First, reconnecting with old friends who I haven’t seen in a long time is always great and sharing memories and stories of our challenging profession is good for our psyche! Second, meeting so many energetic individuals just starting their healthcare management careers gives me great hope for our profession as we enter incredibly challenging times. Third, the learning experience from both formal sessions and “side-bar” discussions helps me to be a better CEO. I encourage you to take advantage of ACHE and NNEAHE conferences and know that you will experience similar rewards.

From the Vermont ACHE membership perspective, we have 70 ACHE members comprised of 17 Fellows, 9 Lifetime Fellows, 43 Members and 1 Student. I think we can do better! We need to encourage our peers and fellow managers to further their commitment to our profession by joining ACHE as well as working to advance membership status. I ask each member to recruit a new member and continue our ACHE growth in Vermont. Please email me with your suggestions to reach this goal!

As Vermont leads the nation in many healthcare indices, we need to lead our profession and encourage the next generation to continue our work in reforming our healthcare system. I look forward to representing you in your own ACHE advancement and how ACHE can assist you in your journey.

Enjoy our Vermont Spring! Steve

Steven R. Gordon, FACHE
Regent for Vermont

Message from Your ACHE New Hampshire Regent Spring 2017

Message from Your ACHE Regent
Spring 2017

Spring has sprung!! And with spring is the annual ACHE Congress held in March in Chicago.  It was a damp and chilly visit to Chicago this year, but this was offset by fantastic education, networking, and fun!

Marie Vienneau, FACHE (ME), Karen Clements, RN, FACHE (NH), Steven Gordon, FACHE (VT)

It was a pleasure attending the Eighty-Third Convocation with my fellow Regents in support of our member colleagues who attained their Fellow in 2016.  I would like to recognize them for their achievement:

John Doyle, FACHE, Bangor, ME
Shauna Cameron, FACHE, North Conway, NH
Jeffrey B. Hughes, FACHE, New Castle, NH
Michael K. Lessard, FACHE, Claremont, NH
Karen A. MacDonald, FACHE, Dover, NH

Please join us November 2 & 3, 2017 at The Cliff House in Ogunquit, Maine for our annual education and meeting day.  2 full days packed with 6+ Face-to-Face credits, networking, and beautiful Maine Coast scenery.




Karen Clements, RN, FACHE
Regent for New Hampshire