Oregon Society of Healthcare Executives

Spring 2016

Message from your OSHE Regent - Spring 2016

Dear ACHE Colleagues,

The coming months promise to be busy ones for OSHE professional development and networking opportunities statewide. They include:

* Saturday, March 5: There was an educational session on establishing graduate medical education -- or residency programs -- in community-based hospitals, held as part of a day-long annual conference sponsored by the Osteopathic Medical Foundation. The conference took place at the Boulder Falls Inn and Conference Center in Lebanon. As we work to address an ongoing need for outstanding physicians, this session helped answer questions one may have had about developing a residency program in their organization. For additional information, visit www.nwosteo.org/programs/wellnessconf/newresidency.

* Wednesday, May 18: Join us for the OSHE Spring Meeting, also held at Boulder Falls Inn and Conference Center in Lebanon, focusing on leadership and professional development. Expert panels will discuss how you can help foster effective leaders in your organization and ensure a smooth transition as leaders change. For more information, visit www.oregon.ache.org.

As we continue our efforts related to patient safety and quality, I applaud the initiatives underway statewide to address the growing public health crisis related to chronic opioid use. A number of regional collaborations have recently been formed to examine prescription guidelines, expand chronic pain treatment alternatives and enhance patient education and support options. Thank you for providing organizational support for this important issue.      

On a related note, it is rewarding to track the establishment of Patient and Family Advisory Groups in our respective hospitals and to learn how this feedback is helping us improve our overall patient/family experience. The first-hand experience of our patients and families provides a unique perspective on how we provide our programs and services – and how we can make them better. I look forward to our next opportunity to discuss what we are learning through this valuable listening opportunity.


Marty Cahill, FACHE

COO, Samaritan Lebanon Community Hospital
Email: mcahill@samhealth.org



Message from Your OSHE President - Spring 2016

Dear ACHE Colleagues,

I’m writing this update to you from ACHE Congress in Chicago. I’ve been attending some outstanding classes, meeting peers from throughout the US, and had dinner tonight with about 15 energetic OSU students who will soon graduate from their healthcare administration program. Every time I am around so many other people who love healthcare, I’m reminded why I love it so much. We change lives. We touch people in their most vulnerable times, and treat them with the kindness they crave and the competency they deserve. How fortunate we are to work in a field that is more a calling than just a career!

Of course, there are many peers who don’t belong to ACHE, or who do, but never pursue their Fellow board certification. There are some who, once this achievement is done, have little to do with ACHE beyond keeping that important credential for their resume. Like most things in life, you will get about as much out of ACHE as you put into it.

I’ve had the chance to “put in” a bit more than average these past few years. I was asked to be a Board member in 2013, and then served two years as president-elect. Because of this involvement, I have been able to meet more people, attend more leadership development courses, and experience more satisfaction from helping others strive to improve their careers. I’ve reaped more because of this involvement, just like the saying goes. I challenge and encourage each of you to get involved in our state chapter, get involved with helping others, and reap more of the rewards of your ACHE membership. It’s yours and it’s waiting to reward you abundantly.

Recently my family made a difficult decision to relocate to a rural area of Idaho, which is closer to home for us. This means I won’t be able to fulfill the two-year term I just began in January as your president. I’m sorry I won’t be able to be part of your continuing progress as a chapter, but I will be watching all of you as you strive to make a difference in our profession. Don Glazier, our past-president, will step back into the president role for a while until Win Howard, our president-elect, has time to prepare to take on that role.  Please give them both your enthusiastic support and respond when they ask you to help. I promise you won’t regret it!

Thanks to each of you for the example and encouragement you have been for me these past several years. I hope to see you at Congress someday!

Jeanie Gentry, FACHE
CEO, St. Charles Madras & Prineville
OSHE President


OSHE Spring 2016 Meeting

Wednesday, May 18, 2016           12:30pm to 5:00pm

Meeting Venue:
Boulder Falls/Samaritan Center
605 Mullins Drive
Lebanon, OR  97355


12:30pm-1:30pm:   Registration/Networking Reception
(Appetizers and Beverages)

1:30pm-3:00pm: Session One: Video Presentation 
“Leadership Development for Developing Leaders”
Video Presentation by Rick Majzun, FACHE followed by Panelist Comments
(1.5) ACHE Face to Face Education Credits

 3:00pm-3:30pm: Networking Time 
(Appetizers and Beverages)

 4:00pm-5:30pm: Session Two: Panel Discussion 
Career Positioning: Proactively Managing Your Professional Development
(1.5) ACHE Face to Face Education Credits


Click here for
OSHE Spring 2016 Meeting
Brochure and Registration

Notes from Administrative Assistant

Hello OSHE Members,

Just a few notes to share:

As mentioned, with President Jeanie Gentry's relocation, Don Glazier will serve as president until December 31, 2016. President-Elect Win Howard will start his two year term as president on January 1, 2017. We feel confident this transition will be seamless for our organization and we wish Jeanie the best of luck with her new adventure!

Save the Date:
OSHE Spring 2016 Meeting
Wednesday, May 18, 2016
Samaritan Center, Lebanon, Oregon
Panel Discussion Topic: Leadership & Career Development

Job/Career Networking:
Please visit the ACHE Job Center at http://www.ache.org/career.cfm.
Post job openings, review resumes, and more. Make this your first stop when looking to recruit or when exploring new career opportunities.

Webpage and Newsletters:
Visit http://oregon.ache.org/ for newsletters, past and future event information and more!

Happy Spring!

Sally Cheyne, OSHE Administrative Assistant 


Building Rapport

Rapport helps create and strengthen positive relationships built on trust and understanding; it is not something you can build overnight. However, you can do a few things to quicken the process:

  • Share a little of yourself. To trust and respect someone, you need to know a little about that person. Share with your co-workers and employees a bit of your background and history. Communicate what you think and believe. Open up, and you’ll be surprised how quickly people do the same.
  • Look for common ground. As people start sharing information about themselves, look for things you have in common. Do you both like running? Are you both from California? Did you go to the same college? Finding similarities can help reduce resistance in areas you differ.
  • Follow their lead. Pay attention to what other people are saying. Does someone have affinity for the word ‘perfect’? Work it into your conversation. Does a co-worker have an upbeat tone? Mimic that. This mirroring is called pacing, and it can help build a subconscious bond between people who don’t know each other that well.

—Adapted from Communication Solutions January 2016 newsletter, www.communicationbriefings.com.

Inspire Positivity Through Constructive Criticism

Constructive criticism can help employees improve their work and thus the organization. However, some managers can be negative when delivering the criticism, even if they have good intentions. Prefacing criticism with a comment such as “I want to help you do your job better” isn’t constructive if it destroys an employee’s confidence. Keep the strategies below in mind when providing advice to your employees:
  • Create an agenda. Criticism should typically be given soon after a mistake is made, but make you plan out what you will be saying prior to any conversation. Take a few moments to consider the situation and jot down some notes. Most importantly: Don’t criticize in public. 
  • Don’t use humor. While humor can help to lighten the mood, jokes can send a mixed message. Criticism should be played straight when talking to employees about mistakes and performance problems. 
  • Stay calm. If you lose your temper, you could lose control of the situation—and you don’t want the discussion to turn into an argument. If necessary, wait a few minutes to calm down before speaking with your employees. If not, the conversation could have the opposite effect of your intentions. 
  • Say something positive. There’s no need to share extraneous praise, but it’s important to give employees a reason to listen to you. Expressing confidence in them can make them more receptive to your message. 
  • Offer suggestions. Pointing out errors is only a first step. Provide them with suggestions to avoid mistakes in the future, and ask him or her what could be done differently. Strong constructive criticism goes beyond identifying problems—it also is a way of offering ideas and solutions. 
—Adapted from Communication Solutions January 2016 newsletter, www.communicationbriefings.com.