Quarterly SOHLstice
Please note minor edits made to the President's Message and Programs Quarterly Update. December 2021
In This Issue
Message from Our ACHE Regent: Digging Deep
President's Message: Moving Forward into the Future
2021 Year in Review: Summary of SOHL Programs
2021 ACHE and SOHL Awards and Recognition
2022 Board Slate
SOHL Programs: Quarterly Update
Welcome Our Newest Members of SOHL
Q4 2021 National News
Keeping the “Community” in Community Hospital
Wayne UNC Health Care: Enhancing a Positive Culture
Special Thanks to Our Platinum and Gold Sponsors
Newsletter Tools
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Chapter Officers

Executive Board

Regent (California - Southern)
Harry C. Sax, MD, FACHE, FACS
Cedars Sinai Medical Center


Nora Bota
County of San Diego


Immediate Past Co-Presidents
Dasha Dahdouh
Rady Children's Hospital - San Diego

Darrell Atkin

Johan Otter
Scripps Health


President Elect
Jessica Taylor
Jessica Taylor Consulting

Sarah Norwood
Tech Coast Angels San Diego

James Revels
UC San Diego Health


Jennifer Reyes
Neighborhood Healthcare

Board of Directors

Debbie Jacobs

Aubrianna Schumacher
UC San Diego Health Physician Group

Jack Hallmark

Lydia Isabel Napa
UC San Diego Health

Marketing and Communications
Ana Victoria Ramirez
Sharp Coronado Hospital

Sean Olmo
Scripps Health

Barbara Gerber
Devon Hill Associates, LLC

Gary Fybel
FMG Leading


Subcommittee Members

Diversity Council
Kelly Price Noble
University of Phoenix

Pranav Dixit

Allied Healthcare Professional Council

County: Nora Bota, County of San Diego

Military: LT Jac Thomas

VA: Sarah Guerard, VA San Diego Healthcare System

Volunteer Coordinator
Kristine Ortwine
Integrated Health Partners

Annual Conference
Johan Otter
Scripps Health


Mike De Castro
ECG Management Consultants

Social Media
Moyosore Buari


Marketing Volunteer
Susan Stone
Sharp HealthCare

Maureen Malone


Executive Program
Celerina Cornett
UC San Diego Extension

Jack Hallmark

Advancement Study Group
Carol Cannizzo

Nicholas Hance


Early Careerists
Jennifer Reyes
Neighborhood Healthcare

Graduate Program Council, San Diego State University
Brandy Lipton

Thuy Do

Britney Seidemann


Graduate Program Council, National University
Negin Iranfar

Joy De Dios


Graduate Program Council, UC San Diego
Robert Kaplan

Justin Sigmund

Michael Chan

Graduate Program Council, University of Phoenix
Kelly Price Noble
University of Phoenix

College Bowl
Negin Iranfar
National University

Senior Advisors Council
Mary Parra
Neighborhood Healthcare

Mark Campbell
TRICARE Regional Office – West

Jared Vogt
Rady Children's Hospital

Trish Daly
Daly Consulting Solutions

SOHL Programs: Quarterly Update

Recent San Diego Organization of Healthcare Leaders Events

 From September through November, SOHL was very active with monthly events, particularly the Executive Program.  In summary for 2021, SOHL provided 9.0 face-to-face education units and 49.5 qualified units for those members with FACHE continuing education needs.  A few highlights of the activities during the last few months:

September 1 - 29, 2021: Executive Program (weekly on Wednesdays)

For this first virtual Executive Program, the events were extended to only 25 selected participants and sponsored by UCSD Extension.  The 5 week program covered engaging healthcare topics by respected and influential hospital and healthcare leaders. The range of topics included health law, revenue cycle, healthcare transformation, hospital policy and concluded with a leadership panel.  Special thanks to the speakers, Sharp Healthcare’s Chris Howard, Tim Smith, and Rick Grossman; UCSD Heath’s Laura Dineen Handy and Ashly Gambhir; Hospital Association of San Diego and Imperial Counties’ Dimitrios Alexiou; and El Centro Regional Medical Center’s Adolphe Edward.   And thanks to the co-creators and moderators of the program, Celerina Cornett and Jack Hallmark.

September 16, 2021: How to Prepare & Recover From A Ransomware Attack

This educational event focused on ransomware preparedness and recovery as an organization. IBM’s methodology and best practices is based in part on the National Institute of Standards and Technology framework which is the foundation for Department of Homeland Security and Federal Emergency Management Agency plans and is a hands-on approach on what organizations can leverage to guide them through ransomware events.  Moderated by IBM’s Marco Hernandez, Solution Client Executive with the Healthcare and Life Sciences Global Technology Service division, and was joined by two subject matter experts, Pierre Dorion, CISSP, CCSP, CBCP, MBCI, Associate Partner with IBM’s Resiliency Consulting; and Douglas Erickson, Service Line Representative with Resiliency - HCLS at IBM.

September 23 & 24, 2021: Career Development Symposium

More than 50 SOHL members and guests attended the online Career Development Symposium to hear from four experts on pursuing excellence, leveling up in their professional advancement, working effectively with recruiters, and how to improve their online presence during a career transition. Gary Fybel, FACHE, provided expert moderation, leading the Q&A for the audience.

Robin Toft, founder and CEO of Toft Group, a ZRG Company, led off the Symposium with an encouraging message and strategies for leveling gender equality in leadership and being the CEO of your own career using her RISE method: Resilient, Inspired, Self-Confident and Energized. 

Stephanie Underwood, Vice President, Executive and Physician Leadership Search at AMN Healthcare, closed day one with tips for working with an executive search firm, including how candidates can get noticed in today’s job market and the skills most in demand right now.

Raina Fryer, Senior Director of People & Learning for Titus Talent Strategies, kicked off Friday’s Symposium with an engaging talk on how people can take a strength-based approach to achieving their career goals and answered questions on how to optimize online presence

Alex Drury, Principal and Vice President of Business Development for Morgan Consulting Resources, Inc., recognized by Modern Healthcare and Forbes as a top ranked Executive Search Firm, rounded out the four speakers on how employers can attract top talent by understanding the organization’s persona and articulating where it’s going, while also defining the culture to find the best match.

The Symposium was held in two-hour sessions on two consecutive days and will be posted on SOHL’s YouTube channel in December for members to watch for qualified education credit. We would like to thank our attendees; speakers, Robin, Stephanie, Raina and Alex; our moderator Gary Fybel; and volunteers Alice Dang, Sarah Guerard, Jessica Taylor, Trish Daly, Adam Burke, and Ana Ramirez for making this program possible.

October 2 - 30, 2021: Advanced Study Group – Preparation for Board of Governor’s Exam (weekly on Saturdays)

The gatherings over 5 weeks involved cracking open the books and reviewing numerous topics and questions in order to prepare for the upcoming Fellow exam. Invigorating the participant’s quest to become a Fellow in the American College of Healthcare Executives, they were joined by members from California Association of Healthcare Leaders (CAHL) chapter for intellectually, stimulating virtual workshops that reviewed the requirements, process, and knowledge areas covered on the Board of Governors Certification Exam.  This year, SOHL collaborated with the Northern and Central California ACHE chapter (CAHL) to expand the support of contributors and participants from both chapters.

November 3, 2021: Reimagining the Patient Experience: Lessons Learned from the Pandemic

This dynamic event focused on the experiences and silver linings learned during the pandemic and how the best healthcare systems and leaders continued to deliver the best  healthcare to their patients while maintaining a focus on their team members.  Although the basic principles of the patient experience still ring true today, because the COVID-19 pandemic has disrupted how hospitals operate, how medicine is practiced, and how care is delivered, the group discussed the question - how do we take the current state and the lessons we have learned during the pandemic into the future? At this session, participants had the opportunity to hear from senior patient experience leaders at two hospital systems regarding: (1) the most important patient experience lessons they learned during the Pandemic; (2) what new or different strategies they developed to keep patients and staff engaged and satisfied; (3) how they kept staff connected to their team and focused on key patient experience principles; and (4) what practices and activities they think could be left behind – going forward.  Participants also heard from Sonia Rhodes, founder and CEO of The Experience Lab, who shared experience design insights from health systems across the country, and spoke about how to use lessons from the pandemic to design the health care “experience” of the future. Special thanks to the moderator, Barbara Gerber FACHE, MPH, CPXP and President of Devon Hill Associates, LLC, who collaborated with leaders Dr. Ghazala Sharieff, MBA, Corporate Senior Vice President and Chief Medical Officer of Acute Care and Clinical Excellence, Scripps Health; Lesley Wilson, MA, Associate Chief Experience Officer, UCSD Health; and Sonia Rhodes, to share their insights and experiences

November 17, 2021: ACHE’s Choice Program – Leadership Coach Kevin O’Conner - Possibilities, Probabilities, and Creative Solutions: Breakthrough Thinking for Complex Environments

The engaging discussion focused on how best to go beyond traditional methods of problem-solving and generate new ideas, leaders must guide, inspire and coordinate their teams to creatively and attain sustainable innovation. The highly interactive seminar presented several nontraditional ways to spur innovative thoughts within your teams to help your organization achieve better results. Kevin shared techniques for building a sense of community and enhancing personal responsibility among colleagues, physicians, and patients. Participants learned approaches for overcoming staff member objections and techniques for stopping problems before they grow further. At the end of the seminar, participants took away several ideas for applying breakthrough thinking within their organizations.

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