Carolina Care is a holistic approach to patient care and to each other. It is a privilege to serve the people of North Carolina, and demonstrating kindness and compassion with every interaction is a must. This challenges every teammate to consider the impact and importance of their work in improving care quality and patient experience. No effort is insignificant, and all work is interdependent for optimal outcomes. From remote clinics and mobile units in underserved communities to widespread vaccination events, Wayne UNC Health Care has made adjustments to mitigate COVID-19 demands.

One Great Team emphasizes that we are better together and stronger as a team. Respecting each other’s differences ensures a more inclusive and equitable culture that encourages and supports input from everyone. As a cornerstone for empowerment, every team member is encouraged to provide input in decision-making, and feedback is actively solicited. This supplements medical and executive committees and offers additional opportunities to hear from physicians and teammates. The System Executive DEI Council ensures diversity, equity and inclusion, and health equity efforts are integrated into organizational strategy.

Leading the Way ensures every effort is focused on improving lives every day and training the next generation of healthcare professionals; Wayne UNC Health Care researchers are changing the world and facilitating innovative care. The organization is committed to health equity for all and works to educate teammates, patients and communities to address systemic disparities.

It Starts With Me ensures every teammate takes ownership of, and is accountable for, doing the right thing, every time. Everyone is empowered and trusted to step up and support each other, patients and our communities. When physicians and teammates go above and beyond, or identify unintended bureaucratic burdens, they are formally recognized and thanked by leaders at every level.

--Adapted from “Wayne UNC Health Care: Enhancing a Positive Culture,” Healthcare Executive, Jessie L. Tucker III, PhD, FACHE, president/CEO, Wayne UNC Health Care, Goldsboro, N.C.