Quarterly SOHLstice
Please note minor edits made to the President's Message and Programs Quarterly Update. December 2021
In This Issue
Message from Our ACHE Regent: Digging Deep
President's Message: Moving Forward into the Future
2021 Year in Review: Summary of SOHL Programs
2021 ACHE and SOHL Awards and Recognition
2022 Board Slate
SOHL Programs: Quarterly Update
Welcome Our Newest Members of SOHL
Q4 2021 National News
Keeping the “Community” in Community Hospital
Wayne UNC Health Care: Enhancing a Positive Culture
Special Thanks to Our Platinum and Gold Sponsors
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Chapter Officers

Executive Board


Regent (California - Southern)
Harry C. Sax, MD, FACHE, FACS
Cedars Sinai Medical Center

 

President
Nora Bota
County of San Diego

 

Immediate Past Co-Presidents
Dasha Dahdouh
Rady Children's Hospital - San Diego

Darrell Atkin

Johan Otter
Scripps Health

 

President Elect
Jessica Taylor
Jessica Taylor Consulting


Co-Treasurers
Sarah Norwood
Tech Coast Angels San Diego

James Revels
UC San Diego Health

 

Secretary
Jennifer Reyes
Neighborhood Healthcare


Board of Directors


Membership
Debbie Jacobs
Catalyst

Aubrianna Schumacher
UC San Diego Health Physician Group


Programs
Jack Hallmark
Optum

Lydia Isabel Napa
UC San Diego Health


Marketing and Communications
Ana Victoria Ramirez
Sharp Coronado Hospital

Sean Olmo
Scripps Health


Sponsorship
Barbara Gerber
Devon Hill Associates, LLC

Gary Fybel
FMG Leading

 

Subcommittee Members


Diversity Council
Kelly Price Noble
University of Phoenix

Pranav Dixit


Allied Healthcare Professional Council

County: Nora Bota, County of San Diego

Military: LT Jac Thomas

VA: Sarah Guerard, VA San Diego Healthcare System


Volunteer Coordinator
Kristine Ortwine
Integrated Health Partners


Annual Conference
Johan Otter
Scripps Health

 

Newsletter
Mike De Castro
ECG Management Consultants


Social Media
Moyosore Buari

 

Marketing Volunteer
Susan Stone
Sharp HealthCare


Mentoring
Maureen Malone

 

Executive Program
Celerina Cornett
UC San Diego Extension

Jack Hallmark
Optum


Advancement Study Group
Carol Cannizzo

Nicholas Hance

 

Early Careerists
Jennifer Reyes
Neighborhood Healthcare


Graduate Program Council, San Diego State University
Brandy Lipton

Thuy Do

Britney Seidemann

 

Graduate Program Council, National University
Negin Iranfar

Joy De Dios

 

Graduate Program Council, UC San Diego
Robert Kaplan

Justin Sigmund

Michael Chan


Graduate Program Council, University of Phoenix
Kelly Price Noble
University of Phoenix


College Bowl
Negin Iranfar
National University


Senior Advisors Council
Mary Parra
Neighborhood Healthcare

Mark Campbell
TRICARE Regional Office – West


Members-At-Large
Jared Vogt
Rady Children's Hospital

Trish Daly
Daly Consulting Solutions

Wayne UNC Health Care: Enhancing a Positive Culture
Exceptional healthcare quality, top patient experience scores, sound financial performance and long-term success are all associated with organizations that exude a positive culture. Positive outcomes also reinforce a sense of accomplishment and facilitate further success and advancement. High-performing care teams are inherently focused on optimization and are eager to provide high-quality care; they also hold leaders accountable for providing requisite resources. What is more difficult to discern are the evolving, salient drivers of a positive culture, especially during a crisis.

The incredible stress that COVID-19 has placed on our care teams has highlighted the importance of well-being and resilience efforts to keep teams healthy. Increasingly, physicians and teammates need to feel empowered to be a part of the solution. Input from front-line teammates should be solicited and encouraged to guide initiatives and help chart the future.

Market analyses and large-scale aggregate data all provide C-suites, strategy teams and senior operational leaders with quantitative measures of how we compare with our local, regional and national competitors. However, our physicians and teammates also form comparisons that may not align with the big data. When surveying different communities around the country, it becomes very obvious that there are critical differences that can propel or destroy culture.

Wayne UNC Health Care endeavors to bridge the gaps between the urban, tertiary academic medical center and rural, community healthcare. “One UNC Health” includes the deliberate system of values that guide this cultural integration, firmly centered on patients and communities. With the ultimate goal of a shared culture and strategy, Wayne UNC Health Care will continually adapt to the changing needs and expectations around the state. Bidirectional learning and growth fuel this goal, and all senior leaders receive extensive training on leading change.

To ensure consistency and reward desired behaviors, Wayne UNC Health Care has developed a set of core values that are shared across the system.

Carolina Care is a holistic approach to patient care and to each other. It is a privilege to serve the people of North Carolina, and demonstrating kindness and compassion with every interaction is a must. This challenges every teammate to consider the impact and importance of their work in improving care quality and patient experience. No effort is insignificant, and all work is interdependent for optimal outcomes. From remote clinics and mobile units in underserved communities to widespread vaccination events, Wayne UNC Health Care has made adjustments to mitigate COVID-19 demands.


One Great Team emphasizes that we are better together and stronger as a team. Respecting each other’s differences ensures a more inclusive and equitable culture that encourages and supports input from everyone. As a cornerstone for empowerment, every team member is encouraged to provide input in decision-making, and feedback is actively solicited. This supplements medical and executive committees and offers additional opportunities to hear from physicians and teammates. The System Executive DEI Council ensures diversity, equity and inclusion, and health equity efforts are integrated into organizational strategy.


Leading the Way ensures every effort is focused on improving lives every day and training the next generation of healthcare professionals; Wayne UNC Health Care researchers are changing the world and facilitating innovative care. The organization is committed to health equity for all and works to educate teammates, patients and communities to address systemic disparities.


It Starts With Me ensures every teammate takes ownership of, and is accountable for, doing the right thing, every time. Everyone is empowered and trusted to step up and support each other, patients and our communities. When physicians and teammates go above and beyond, or identify unintended bureaucratic burdens, they are formally recognized and thanked by leaders at every level.


Sustainable engagement can only be obtained via collaboration, empowerment, recognition and mutual respect. A passionate team with a set of shared beliefs and values make Wayne UNC Health Care a best place to work and a best place to receive care—in person and remotely.

--Adapted from “Wayne UNC Health Care: Enhancing a Positive Culture,” Healthcare Executive, Jessie L. Tucker III, PhD, FACHE, president/CEO, Wayne UNC Health Care, Goldsboro, N.C.


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