San Diego Organization of Healthcare Leaders

December 2018

President's Message: Year in Review

Thanks to the hard work of our board, volunteers, and chapter members, SOHL (the San Diego chapter of ACHE) has emerged as a thriving and dynamic chapter. Our chapter is consistently recognized on the national level for both sustained performance and innovation.

What makes us unique is that in addition to helping to prepare the next generation of health care leaders, we are doing so with an eye as to what the next phase of health care will look like. It will certainly be more diverse and with an increased priority on meeting the needs and expectations of the healthcare consumer. Care will be delivered with a sharpened focus on an improved experience for patients and families. Further, we anticipate a new focus on “caring for the caregiver” as it is even more essential that our staff is both engaged and safe in the workplace. New technologies will be embraced, but at the same time, we understand that no technology can take the place of the human touch which provides compassionate care.

We are fortunate to be here in San Diego—a city that provides the right environment and work force to support a wide range of organizations across the healthcare spectrum. Our hospitals are recognized leaders in experience and outcomes in addition to research and innovation. Our community is supported by growing numbers of technology, device and diagnostics, biotech companies, and more. We are also fortunate to have a community of higher education partners like SDSU, UCSD, National University, University of Phoenix, and the University of St. Augustine.

As such, it is this community that is motivating and supporting our annual programs that provide essential knowledge transfer, professional development, and peer-to-peer networking events. Our list of achievements and programs is too long to list here—and the number of people who devote countless hours to organizing and producing these even longer.

It has been my great honor to serve as President working together with a truly world class board. The characteristics and attributes that unite our board are that they are high-achievers, committed to purpose, possessed of integrity, innovators, and team players. I am deeply grateful to have had this opportunity and will look forward to supporting our incoming president, Dasha Dahdouh, and our 2019 Board as the best is yet to come.

Welcome Our Newest Members of SOHL!

Please join us in welcoming the following new members, who have joined SOHL since September 2018 (listed in alphabetical order by last name):
  • Alfredo D. Biteng, III; Health System Specialist/GHATP Fellow; VA
  • Kristin L. Christophersen, DNP, RN, FACHE
  • Ross Colt, MD; Medical Director; Gary and Mary West PACE
  • LCDR Celerina L. Cornett
  • Jeremy J. Dias, RN, MHA
  • Maranda D'Imperio
  • Pranav Dixit
  • Michael J. Ellison
  • Seetha Gangadharan
  • Steven A. Gold, FACHE
  • Ruben F. Gomez
  • Sarah E. Grabe
  • LT Eyob Hawaz, MHA
  • LCDR Feltonia James
  • Kendall Jennings
  • LT MaryRose Kingston
  • HM1 Terrence Lawson, MPH
  • Joseph A. Lo Duca, Jr.
  • Erika Z. Lopatynsky, MD
  • Rene A. Lopez
  • Jenifer Luu
  • LCDR Yvonne Marenco, DNP
  • Kimberly McEvoy-Dodson, RN, FACHE
  • Jennifer N. McFarland; Program Analyst (supporting TRICARE Health Plan); Axiom Resource Management, Inc.
  • Art Mejia, FACHE; Area Operations Administrator; Kaiser Permanente
  • Marlena Montgomery; Director; Sharp Memorial Hospital
  • Jaimee-Davis Nguyen
  • CAPT Frank P. Pearson
  • Nick Priest; Premier Healthcare Management
  • Ana V. Ramirez; Sharp Healthcare
  • Andrew R. Sharp
  • Todd W. Sobol; CPA/CFO; SIMNSA Health Plan
  • Christy Taylor
  • Brian C. Treas
  • Alicia Vega
  • Christopher Walker
  • Nicole Wegener; Operations and PRIME Program Manager; El Centro Regional Medical Center
  • Michael A. Williams

National News Q4 2018

Save the Date for the 2019 Congress on Healthcare Leadership

The American College of Healthcare Executives’ Congress on Healthcare Leadership brings you the best in professional development and opportunities to network with and learn from peers. At the 2019 Congress, to be held March 4–7 at the Hilton Chicago/Palmer House Hilton, you will have access to expert faculty and the latest information to enhance your career and address your organization’s challenges in innovative ways.

Join us in 2019 for countless opportunities to innovate, collaborate, grow and transform. The opening date for Congress 2019 registration and to reserve hotel accommodations was Nov. 13. Save your spot today!

Showcase Your Innovations at Congress

ACHE’s Congress on Healthcare Leadership gives you two exciting opportunities to share your innovations, network with other innovators and discuss pressing issues in healthcare with other leaders seeking similar solutions. You can apply to participate in the Management Innovations Poster Session and/or the Technology Innovations Session.

The 35th Annual Management Innovations Poster Session is a unique opportunity for you to share the innovative work being done at your organization that might be helpful to others, including innovations to improve quality or efficiency, enhance patient or physician satisfaction, implement EHRs, use new technology and similar topics.

Innovations that apply technological or digital solutions (e.g., apps, software, automated texts, etc.) to meaningfully improve the efficiency of an organization or the effectiveness and/or access of care delivered can also be submitted for ACHE’s first ever Technology Innovations Session.

Applications for both the Management Innovations Poster Session and the new Technology Innovations Session are due Jan 10. To learn more about application requirements and selection criteria, visit congress.ache.org/your-congress-experience/showcase-innovations/.


Encourage Your Members to Apply for Fellow Status

The importance of earning the distinction of board certification as a Fellow of the American College of Healthcare Executives cannot be overstated. Earning the FACHE® credential demonstrates a healthcare leader’s competence, leadership skills and commitment to excellence in the field. Encourage your chapter members to take the next step in advancing their career. When they achieve Fellow status, this accomplishment benefits their professional goals and the healthcare management profession.

Applicants who successfully meet all requirements by Dec. 31, including passing the Board of Governors Examination, will be eligible to participate in the Convocation Ceremony at the 2019 Congress on Healthcare Leadership.

Access Complimentary Resources for the Board of Governors Exam

For Members starting on the journey to attain board certification and the FACHE® credential, ACHE offers complimentary resources to help them succeed. Two resources available to get you started are the Board of Governors Examination in Healthcare Management Reference Manual and quarterly Advancement Information webinars.

* The Reference Manual, found at ache.org/FACHE, includes a practice 230-question exam and answer key, a list of recommended readings, test-taker comments and study tips.

* Fellow Advancement Information webinars provide a general overview of the Fellow advancement process, including information about the Board of Governors Exam, and allow participants to ask questions about the advancement process. An upcoming session is scheduled for Dec. 14. Register online at ache.org/FACHE.

Both offerings supplement other Exam resources such as the Board of Governors Review Course and Online Tutorial.

List Your Postgraduate Fellowship With ACHE

ACHE would like to know if your organization is offering a postgraduate fellowship for the upcoming year. If so, we encourage you to add it to our complimentary Directory of Postgraduate Administrative Fellowships at ache.org/Postgrad.

As a healthcare leader, you know how crucial it is to attract and develop highly qualified professionals in your organization. Gain exposure and attract top-notch applicants by posting your organization’s program on ACHE’s Directory. You may add a new listing or update a previous one at any time by completing the Online Listing Form.

Questions? Please contact Audrey Meyer, membership coordinator, at (312) 424-9308 or email ameyer@ache.org, Monday through Friday, 8 a.m. to 5 p.m. Central time.

Share Your Professional Announcements

Improve your visibility in the healthcare field and build your professional brand by sharing career updates with ACHE. Have you started a new job or been promoted recently? Are you planning to retire? Let ACHE know for a chance to be listed in the "On the Move" section of Healthcare Executive magazine. All you have to do is email the job title, organization and location of both your former and your new job, as well as a high-resolution headshot, to he-editor@ache.org.

Find Open Positions With ACHE's Job Center

Did you know you can apply for healthcare management positions quickly and easily with ACHE's Job Center? This member-exclusive resource allows you to search through nearly 1,500 open positions across the nation based on your preferences such as location and desired salary. We’ve recently added an Internship Tab to help students and recent graduates navigate opportunities. To gain more exposure to potential employers, all members have the option of posting a resume for review. To provide additional value, the Job Center is complete with a Career Learning Center to help you enhance your resume and leave a lasting impact during your next interview. To take advantage of these resources and more, visit ache.org/JobCenter.

ACHE Announces Nominating Committee 2019 Slate

The ACHE Nominating Committee has agreed on a slate to be presented to the Council of Regents on March 2 at the Council of Regents meeting in Chicago. All nominees have been notified and have agreed to serve if elected. All terms begin at the close of the Council meeting on March 2. The 2019 slate is as follows:

  • Nominating Committee Member, District 2 (two-year term ending in 2021)

Donald G. Henderson, FACHE

President/CEO

Central Florida Health

Leesburg, Fla.

  • Nominating Committee Member, District 3 (two-year term ending in 2021)

David A. Stark, FACHE

President/CEO

UnityPoint Health

Des Moines, Iowa

  • Nominating Committee Member, District 6 (two-year term ending in 2021)

COL Mark D. Swofford, PhD, FACHE

U.S. Army

  • Governor (three-year term ending in 2022)

Kurt A. Barwis, FACHE

President/CEO

Bristol (Conn.) Hospital & Health Care Group Inc.

  • Governor (three-year term ending in 2022)

Brian C. Doheny, FACHE

Associate Vice President

Humana Inc.

Louisville, Ky.

  • Governor (three-year term ending in 2022)

Michael A. Mayo, FACHE

Hospital President

Baptist Medical Center Jacksonville (Fla.)

  • Governor (three-year term ending in 2022)

Mary C. Starmann-Harrison, RN, FACHE

President/CEO

Hospital Sisters Health System

Springfield, Ill.

  • Chairman-Elect

Michael J. Fosina, FACHE

President

NewYork-Presbyterian/Lawrence Hospital

Bronxville, N.Y.

Additional nominations for members of the Nominating Committee may be made from the floor at the annual Council of Regents meeting. Additional nominations for the offices of Chairman-Elect and Governor may be made in the following manner: Any Fellow may be nominated by written petition of at least 15 members of the Council of Regents. Petitions must be received in the ACHE headquarters office (American College of Healthcare Executives, 300 S. Riverside Plaza, Ste. 1900, Chicago, IL 60606-6698) at least 60 days prior to the annual meeting of the Council of Regents. Regents shall be notified in writing of nominations at least 30 days prior to the annual meeting of the Council of Regents.

Thanks to the members of the Nominating Committee for their contributions in this important assignment:

  • Edward H. Lamb, FACHE
  • Charles D. Stokes, FACHE
  • Chisun S. Chun, FACHE
  • Dolores G. Clement, DrPH, FACHE
  • Carle-Marie P. Memnon, FACHE
  • Stephen J. Pribyl, LFACHE
  • Michael O. Ugwueke, DHA, FACHE
  • Adam C. Walmus, FACHE


ACHE Call for Nominations for the 2020 Slate

ACHE’s 2019–2020 Nominating Committee is calling for applications for service beginning in 2020. ACHE Fellows are eligible for any of the Governor and Chairman-Elect vacancies and are eligible for the Nominating Committee vacancies within their district. Those interested in pursuing applications should review the candidate guidelines for the competencies and qualifications required for these important roles. Open positions on the slate include:

  • Nominating Committee Member, District 1 (two-year term ending in 2022)
  • Nominating Committee Member, District 4 (two-year term ending in 2022)
  • Nominating Committee Member, District 5 (two-year term ending in 2022)
  • Four Governors (three-year terms ending in 2023)
  • Chairman-Elect

Please refer to the following district designations for the open positions:

  • District 1: Canada, Connecticut, Delaware, Maine, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, Vermont
  • District 4: Alabama, Arkansas, Kansas, Louisiana, Mississippi, Missouri, New Mexico, Oklahoma, Tennessee, Texas
  • District 5: Alaska, Arizona, California, Colorado, Hawaii, Idaho, Montana, Nevada, Oregon, Utah, Washington, Wyoming

Candidates for Chairman-Elect and Governor should submit an application to serve that includes a copy of their resume and up to 10 letters of support. For details, please review the Candidate Guidelines, including guidance from the Board of Governors to the Nominating Committee regarding the personal competencies of Chairman-Elect and Governor candidates and the composition of the Board of Governors.

Candidates for the Nominating Committee should submit only a letter of self-nomination and a copy of their resume.

Applications to serve and self-nominations must be submitted electronically to jnolan@ache.org and must be received by July 15. All correspondence should be addressed to Charles D. Stokes, FACHE, chairman, Nominating Committee, c/o Julie Nolan, American College of Healthcare Executives, 300 S. Riverside Plaza, Ste. 1900, Chicago, IL 60606-6698.

The first meeting of ACHE’s 2019–2020 Nominating Committee will be held on March 5, during the 2019 Congress on Healthcare Leadership in Chicago. The committee will be in open session at 2:45 p.m. During the meeting, an orientation session will be conducted for potential candidates, giving them the opportunity to ask questions regarding the nominating process. Immediately following the orientation, an open forum will be provided for ACHE members to present and discuss their views of ACHE leadership needs.

Following the July 15 submission deadline, the committee will meet to determine which candidates for Chairman-Elect and Governor will be interviewed. All candidates will be notified in writing of the committee’s decision by Sept. 30, and candidates for Chairman-Elect and Governor will be interviewed in person on Oct. 24.

To review the Candidate Guidelines, visit ache.org/CandidateGuidelines. If you have any questions, please contact Julie Nolan at (312) 424-9367 or jnolan@ache.org.


Hospitals Prioritize Clinical Documentation Improvement

Clinical documentation improvement (CDI) was identified as a top priority by hospital technology, financial, and physician leaders in a recent Black Book Market Research report.

“Because of increased patient engagement, the need for proper clinical documentation improvement driving quality outcome scores has never been more essential,” says Doug Brown, managing partner of Black Book.

Highlighted below are four additional findings from the survey.

  • Nearly 25% of all U.S. hospitals now outsource some or all coding functions.
  • 91% of hospitals with more than 150 beds that outsource their CDI processes reported significant increases in appropriate revenue and proper reimbursements in the third quarter of 2018.
  • 81% of hospitals confirm documented quality improvements and increases in case mix index within six months of CDI implementation.
  • 89% of hospital financial officers say that the above factors do influence their motivation to adopt CDI practices.

—Adapted from “Black Book Survey: New Generation CDI Enhances Patient Care and Reduces Financial Risk,” Black Book Market Research, Oct. 19, 2018.


Study Connects Work-Life Balance, Burnout and Safety Culture

Healthcare is approaching a tipping point as burnout and dissatisfaction with work-life integration in healthcare workers continue to increase. Addressing work-life integration issues is crucial, as poor work-life integration has been linked to higher levels of burnout and patient safety risk, according to original research published in BMJ Quality & Safety.

Cross-sectional survey study was completed in 2016 and included more than 10,600 healthcare workers across 440 work settings within seven entities of a large academic healthcare system. Researchers created a work-life climate scale to assess the frequency of behaviors such as skipping meals, taking breaks and changing personal plans for work among healthcare professionals.

The study found that work-life climate was strongly associated with personal burnout and burnout climate, which describes how often professionals see signs of emotional exhaustion in their colleagues.

“Burnout has implications for patients, the individual healthcare worker and their families, and is linked to lower perceptions of safety culture, increased medical errors and lower quality care,” according to the study. “Targeting [work-life integration] behaviors may provide tangible interventions at the work setting level that reduce burnout.”

In addition to lower burnout, quartile analyses of the results revealed higher work-life climate scores were associated with better teamwork and patient safety norms, better leadership and increased readiness for quality improvement.

“Improving this climate should be a strategic priority for leaders interested in building capacity and resilience in their workforce,” wrote the study authors. “Improving [work-life integration] is likely to improve healthcare worker’s quality of life, organizational outcomes and, ultimately, quality of care for patients.”

—Adapted from “Work-life balance behaviours cluster in work settings and relate to burnout and safety culture: a cross-sectional survey analysis,” by Stephanie P. Schwartz, Kathryn C. Adair, Jonathan Bae, et al., BMJ Quality & Safety, Oct. 11, 2018.


Special Thanks to Our Platinum and Gold Sponsors

The generosity of SOHL's Platinum and Gold Sponsors make all that we do possible! Special thanks to the following organizations (listed in alphabetical order):

 



AMN Healthcare is the leader and innovator in healthcare workforce solutions and staffing services to healthcare facilities nationwide. With insights and expertise, AMN Healthcare helps providers optimize their workforce to successfully reduce complexity, increase efficiency and improve patient outcomes

https://www.amnhealthcare.com/

 

 


Canon Solutions America offers solutions that enable healthcare professionals to be more efficient and profitable while enhancing the quality of patient care. We help streamline admissions and discharge processes, support HIPAA compliance, and integrate patient information with EHR systems. Our solutions are designed to help clinical staff share information quickly and securely.

https://csa.canon.com/

 


 

Catalyst, a Haskell Company, is a healthcare consultancy devoted to bringing customer-driven healthcare solutions to provider organizations across the country. Catalyst deploys innovative strategic, operational, and facility planning solutions that enable healthcare organizations to optimize the patient care experience while improving access and reducing costs. 

https://catalysthc.com/

 

 

  

The Hospital Association of San Diego and Imperial Counties (HASD&IC) is a non-profit organization representing 38 hospitals and integrated health systems in the two-county region. Our mission is to advance the organization, management, and effective delivery of affordable, medically necessary, quality health care services for the San Diego and Imperial County communities.

www.hasdic.org

 

 


 

Kaiser Permanente is a leading health care provider and not-for-profit health plan, serving over 11.3 million members in eight states and the District of Columbia. Dedicated to care innovations, clinical research, health education, and the support of community health, Kaiser Permanente’s focus is on total health.

www.kaiserpermanente.org

 


 

Founded in 1924, Scripps Health is a nonprofit health system in San Diego. Scripps treats more than 700,000 patients annually through the dedication of 3,000 affiliated physicians and more than 15,000 employees throughout five hospital campuses, 25-plus outpatient centers, and hundreds of affiliated medical offices throughout the region.

https://www.scripps.org/

 

  


 

Sharp HealthCare is a nonprofit health system that includes four acute-care hospitals, three specialty hospitals, three affiliated medical groups, and a spectrum of other facilities and services. Sharp has 2,900 affiliated physicians and more than 18,000 employees across its care sites.

https://www.sharp.com/

 


Sodexo is the worldwide leader in quality of life services. Every day, we strive to improve the quality of life of 100 million people. We develop, manage, and deliver a unique array of on-site services, benefits, and rewards service, and personal and home services.

https://www.sodexousa.com/

 

 


 

UC San Diego Health has cared for the community for 50+ years, while researching new treatments and training tomorrow’s doctors. Our physicians and scientists have made important contributions to numerous fields. Our specialty care in cancer, cardiology, and surgery consistently ranks among the nation’s best by U.S. News & World Report.  

https://health.ucsd.edu/

 

 


 

The University of Phoenix is the first of its kind created for—and by—working adults. Our flexible programs are available online and on campus, with a curriculum influenced by real industry expectations and taught by instructors who have actual experience in the health care world.

https://www.phoenix.edu/

 

 


 

The University of St. Augustine for Health Sciences (USAHS) is a graduate institution that offers degree programs in physical therapy, occupational therapy, nursing, and health sciences, as well as continuing education programs. Founded in 1979, USAHS has campuses in Florida, California, and Texas.

https://www.usa.edu/