San Diego Organization of Healthcare Leaders

December 2021

Message from Our ACHE Regent: Digging Deep

Anyone who has run a marathon or been pushed to test their limits knows the feeling of “hitting the wall.” Pain is predominant, self-doubt is a central thought, and you just want to stop. But with a goal in mind, you reach deep inside yourself and find the strength you didn’t know you had.

Since March of 2020, we have pivoted, redeployed, new paradigmed, and virtual meetinged our way to some semblance of normality. Demand for our services is increasing beyond pre-COVID-19 levels, and we are now challenged with staffing shortages, fatigue, and an appropriate realignment of life priorities. We wonder how much longer we can go on. As leaders, we feel our own limitations, yet must inspire those who look to us.

As we face down the possibility of another winter surge, as we see our colleagues beginning to stumble, as our patients are sicker and our costs are higher, what can we do?

We can develop institutional Grit.

Angela Duckworth, in the Harvard Business Review, argues that passion and perseverance are more important than raw talent. Although certain individuals are inherently “gritty,” institutions can instill grittiness as a culture. In medicine, highly motivated, individualistic practitioners are required to function as teams for the good of the patient. Without an alignment focusing on the patient and expressed confidence in our staff’s abilities to succeed, discord can ensue.  Done correctly, teams of highly trained and motivated individuals will excel in rapidly changing environments. Stanley McChrystal’s description of the creation of a SEAL in “Team of Teams” clearly highlights this concept. He emphasizes that it is not about individual performance, but the ability to develop trust and adaptability within small units. These lessons are vital for us today. As institutional leaders, we must be shoulder to shoulder with the front line, helping them build the team support they need, and unlock the individual reserves they possess.

Leaders must combine emotional intelligence and compassion with setting institutional expectations of excellence and driving our colleagues to achieve them. By expressing the confidence that you can dig deep and break through the wall, 26.2 miles is only the start.

We can all take it to the next level.

Harry

(You may wish to gauge your own “grittiness” at Duckworth’s internet site - angeladuckworth.com/grit-scale.)




Harry C. Sax, MD, FACHE
Regent for California – Southern
harry.sax@cshs.org

President's Message: Moving Forward into the Future

In the words of Martin Luther King Jr., “If you can’t fly then run, if you can’t run then walk, if you can’t walk then crawl, but whatever you do you have to keep moving forward.” In spite of all the challenges the past two years have presented with the pandemic and not having an opportunity to host in-person events, the San Diego Organization of Healthcare Leaders (SOHL) has continued to find ways to move forward, now, and into the future.

The SOHL Chapter accomplished several new initiatives toward diversity, equity, inclusion, innovation, and infrastructure, and continued to move forward. This was made evident with the recent American College of Healthcare Executives (ACHE) Annual Chapter Member Needs Survey results, as SOHL was recognized nationally for exceeding overall member satisfaction scores. When members were asked “On a scale of 1 to 5, where 1 is poor and 5 is excellent, please rate your overall satisfaction with your Chapter,” the 2021 mean was 4.39 (increase by 0.13 since 2019) and higher than the 2021 National mean for all Chapters (3.88). These results are a testament to the Board and their leadership from 2019 to 2021. A summary of the 2021 programs and events is in the “Year in Review” section of the newsletter.

All of these accomplishments would not be made possible without the support of the SOHL Board and volunteers that spent the past year working hard to ensure the Chapter continuously provides educational opportunities for its members (see “Awards and Recognitions” section of the newsletter for the list of recipients). Through their leadership and the generous contributions of the SOHL Sponsors, over 50 individual program sessions were provided to the community. In addition, these efforts supported five SOHL members to become a Fellow of ACHE.

An upcoming program that is made possible by the support of the SOHL Board and Sponsors is the 13th Annual SOHL Conference, Stronger and Together, held virtually from December 13-16, 2021. The Annual Conference will reflect on this year through the lenses of diverse healthcare leaders. This year’s vision is to instill hope and shed light on various local organizations, responsibilities, operations, challenges, and personal efforts that help sustain a united front while offering services to communities during a global pandemic. You can register for the keynote session with Wilma J. Wooten, M.D., M.P.H., Public Health Officer for the County of San Diego, and the three-day panel with distinguished healthcare leaders in Southern California, by clicking here to earn up to 4.5 hours of ACHE face-to-face credits and 1 hour of qualified education credit. Thank you to the Annual Conference Committee, led by Johan Otter, and supported by his team of leaders, Moyosore Buari, Jennifer Reyes, and Ana Ramirez, among others. 

In the spirit of Stronger & Together, the SOHL Board continued the tradition of donating $500 to give back to the community during these difficult times the past two years. The following organizations will receive $100 each: Father Joe’s Villages, Feeding San Diego, My Brother’s Keeper Alliance, Survivors of Torture International, and Young Survival Coalition.

Thank you to the 2021 Past Presidents, Johan Otter, Darrell Atkin, and Dasha Dahdouh, for their leadership during the pandemic last year and providing me the opportunity to work with you this year. As we close out this year, SOHL looks forward to welcoming its new leaders in 2022.

Please help me congratulate the 2022 SOHL President, Jessica Taylor, who has been a tremendous support for the SOHL Board, members, and healthcare community. SOHL wishes Jessica all the best, along with the 2022 Board of Directors, elected by the SOHL members in October 2021, and Board Slate (see “2022 Board Slate” section in the newsletter for the list of individuals).

May 2022 be a better and brighter future! I hope you all move forward with continued success in the new year as you lead your teams to new paths.

 

 

Nora M. Bota, M.P.H.

President, San Diego Organization of Healthcare Leaders

norambota@gmail.com

 

2021 Year in Review: Summary of SOHL Programs

2021 ACHE and SOHL Awards and Recognition

ACHE Recognition Awards

Congratulations to the American College of Healthcare Executives (ACHE) Recognition awardees! The ACHE Recognition is awarded to members who have made significant contributions to healthcare management excellence through their volunteer service to the San Diego Organization of Healthcare Leaders (SOHL) Chapter, ACHE, and the healthcare profession. On behalf of ACHE, SOHL is honored to acknowledge the ACHE Recognition Awardees listed below.

*One star is awarded for every 30 hours of service.

1 STAR Fellow – Service Award:

Jessica Taylor, FACHE

Sarah Guerard, FACHE

1 STAR Member – Service Award:

Sarah Norwood

Peter Chu

SOHL Board and Volunteer Awards

Congratulations to the SOHL Board Members and Volunteers that were recognized on December 9, 2021, for their leadership to carry out the Chapter's mission to advance our members' professional excellence and thereby advance the healthcare industry. The 2021 SOHL Board Members and Volunteer Awardees are listed below.

Hallmark Awards:

Outstanding Board Member: Jessica Taylor       

This award’s purpose is to recognize the SOHL Board member whose contributions helped make the organization more successful through time, leadership, and execution of SOHL’s Strategic Plan.

Senior Leader: Johan Otter

This award’s purpose is to recognize a senior-level SOHL healthcare professional who demonstrates an exceptional dedication to the organization and helped make the organization more successful. “Senior” can mean someone who is considered a senior leader in their organization or someone with many years of experience in healthcare and SOHL.

Volunteer of the Year 2021: Sarah Norwood

This award is provided to a volunteer (Board or Non-Board) who has shown exemplary dedication to our Chapter through their time, ideas, and assistance in the execution of SOHL’s Strategic Plan.

Fun Awards:

Best Ideas: Pranav Dixit

Best Team Player: Lydia Napa

Rising Stars: Jennifer Reyes and Thuy Do

Biggest Heart: Kristine Ortwine, Ana Ramirez, Negin Iranfar, and Dasha Dahdouh

Most Creative Thinker: Darrell Atkin

Best Attitude: Gary Fybel

Most Likely to Help Out: Moyosore Buari

SOHL Board and Volunteer Recognition

Thank you to the 2021 SOHL Board and volunteers for their dedication, hard work, and commitment to give back to the healthcare community (full list below).

  • Adam Burke
  • Ailorra Brunin
  • Alice Dang
  • Ana Ramirez
  • Aubrianna Schumacher
  • Brandon Newton
  • Brandy Lipton
  • Britney Prince
  • Brittney Seidemann
  • Carol Cannizzo
  • Casey Kibby
  • Celerina Cornett
  • Christopher Walker
  • Crystal Bui
  • Darrell Atkin
  • Dasha Dahdouh
  • Debbie Jacobs
  • Denisse Vega
  • Devin Morrison
  • Donna Evans
  • Elena Cardenas
  • Emily (Tram) Do
  • Fredelyne Dolores
  • Gary Fybel
  • Haley  McClure
  • Harry Sax
  • Jack Hallmark
  • Jack Nasser
  • James  Caballero
  • James Revels
  • Jared Vogt
  • Jason Ortiz
  • Javier Ochoa
  • Jeffrey Jimenez
  • Jennifer Reyes
  • Jesse Thomas
  • Jessica Taylor
  • Johan Otter
  • Jonathan Oravsky
  • Kannamma Kannan
  • Kelly Price Noble
  • Koku Ametepe
  • Kristine Ortwine
  • Lilly Najera
  • Lydia Napa
  • Mark Campbell
  • Mary Parra
  • Mason Matalon
  • Maureen Malone
  • Meera Talati
  • Michael Chan
  • Mike De Castro
  • Moyosore Buari
  • Nafisah Raji
  • Nancy L. Henroid
  • Nathan Tegel
  • Negin Iranfar
  • Nick Hance
  • Nora Bota
  • Peter Chu
  • Pranav Dixit
  • Robert Kaplan
  • Rohini S Wurth
  • Sara Traw
  • Sarah Guerard
  • Sarah Norwood
  • Sean Olmo
  • Sharon Tam
  • Shiako King
  • Susan Stone
  • Thuy Do
  • Trish Daly
  • Vivienne Galasso
  • Zena McCartney

2022 Board Slate

2022 Roster - Board of Directors and Committees

The San Diego Organization of Healthcare Leaders is pleased to announce the 2022 Board Slate. The Board provides leadership for carrying out the Chapter's mission to advance our members' professional excellence and thereby advance the healthcare industry. We are excited to welcome the Board and look forward to a wonderful year ahead!

 

Position

Committee


Name

Board of Directors

President

Board of Directors

Jessica Taylor

President-Elect

Board of Directors / DEI & Innovation & Tech Chair

Pranav Dixit

Secretary

Board of Directors

Jennifer Reyes

Treasurer

Board of Directors

Moyosore Buari

Director

Board of Directors  / Immediate Past President

Nora Bota

Director

Board of Directors  / Marketing Chair

Ana Ramirez

Director

Board of Directors  / Career Development Chair

James Revels

Director

Board of Directors  / Innovation & Tech Chair

Darrell Atkin

Director

Board of Directors Ex Officio  / Regent

Harry Sax, MD, FACHE


Committees

Chair

Annual Conference

Johan Otter

Chair

Annual Conference

TBD

Chair

Career Development

Aubrianna Schumacher

Chair

Diversity, Equity & Inclusion

Pranav Dixit

Chair

Diversity, Equity & Inclusion

Kelly Price Noble

Chair

Diversity, Equity & Inclusion

Lt. Jac Thomas

Chair

Early Careerists

Spshelle Rutledge MPH

Chair

Executive Program

Jack Hallmark

Chair

Executive Program

Lydia Napa

Chair

Fellow Exam - Advancement Study Group

TBD

Chair

Fellow Exam - Advancement Study Group

TBD

Chair

Graduate Student Council - College Bowl

Negin Iranfar

Chair

Graduate Student Council

Michael Chan

GSC Council

Graduate Student Council - Faculty

GSC Council

National - MHA

Negin Iranfar

GSC Council

National - MPH

TBD

GSC Council

Phoenix - MHA

TBD

GSC Council

Phoenix - MPH

TBD

GSC Council

SDSU - MPH

Brandy Lipton

GSC Council

UCSD -  MPH

Robert Kaplan

GSC Council

UCSD -  MHLO

TBD

GSC Council

Graduate Student Council - Students

GSC Council

National - MHA

Zena McCartney

GSC Council

National - MHA

Margaret Marlatt 

GSC Council

National - MHA

Teresa Bingham

GSC Council

National - MHA

Madalyn Van Sickle

GSC Council

National - MPH

TBD

GSC Council

Phoenix - MHA

TBD

GSC Council

Phoenix - MPH

TBD

GSC Council

SDSU - MPH

Sydney Steinbeck

GSC Council

SDSU - MPH

Britney Seidemann

GSC Council

SDSU - MPH

Adam Burke

GSC Council

UCSD -  MPH

Ingrid Lopes

GSC Council

UCSD - MHLO

TBD

Chair

Marketing

TBD

Chair

Membership

Debbie Jacobs

Chair

Mentoring

Maureen Malone

Chair

Mentoring

Sarah Norwood

Chair

Military

Lt. Jac Thomas

Chair

Military

Nicholas Hance

Chair

Newsletter

TBD

Chair

Programs

Negin Iranfar

Chair

Programs

Matt Jirsa

Chair

Marketing - Social Media

TBD

Chair

Sponsorship

Gary Fybel

Chair

Sponsorship

Celerina Cornett

Chair

Volunteers

Kristine Ortwine

Chair

Marketing - Website

TBD

Chair

Senior Advisors Committee

Mark Campbell

At-Large

Senior Advisors Committee

Trish Daly

At-Large

Senior Advisors Committee

Mary Parra

At-Large

Senior Advisors Committee

Jared Vogt

At-Large

Senior Advisors Committee

Johan Otter

At-Large

Senior Advisors Committee

Carol Cannizzo

At-Large

Senior Advisors Committee

Aaron Byzak

Advisor

Senior Advisors Council - El Centro Med./UCSD

Adolphe Edward, PhD, FACHE, CEO

Advisor

Senior Advisors Council - HASDIC

Dimitrios Alexiou, CEO

Advisor

Senior Advisors Council - Kaiser

Julie Miller-Phipps, President SoCal

Advisor

Senior Advisors Council - Pioneers Mem./Scripps Health

Larry Lewis, CEO

Advisor

Senior Advisors Council - Scripps Health

Chris Van Gorder, FACHE, CEO

Advisor

Senior Advisors Council - County of San Diego Health & Human Services Agency

Nick Macchione, FACHE, Deputy Chief Administrative Office and Agency Director

Advisor

Senior Advisors Council - Sharp Health

Chris Howard, FACHE, CEO

Advisor

Senior Advisors Council - UCSD Health

Patty Maysent, CEO


Liaisons

Liaison

VA

TBD

Liaison

Healthcare Financial Mgt. Association

Celerina Cornett

Liaison

County of San Diego Health & Human Services Agency / Public Health

Nora Bota


Consultants

Attorney

TBD

TBD

Audit - CPA

TBD

TBD

Bookkeeping

TBD

TBD

SOHL Programs: Quarterly Update

Recent San Diego Organization of Healthcare Leaders Events

 From September through November, SOHL was very active with monthly events, particularly the Executive Program.  In summary for 2021, SOHL provided 9.0 face-to-face education units and 49.5 qualified units for those members with FACHE continuing education needs.  A few highlights of the activities during the last few months:

September 1 - 29, 2021: Executive Program (weekly on Wednesdays)

For this first virtual Executive Program, the events were extended to only 25 selected participants and sponsored by UCSD Extension.  The 5 week program covered engaging healthcare topics by respected and influential hospital and healthcare leaders. The range of topics included health law, revenue cycle, healthcare transformation, hospital policy and concluded with a leadership panel.  Special thanks to the speakers, Sharp Healthcare’s Chris Howard, Tim Smith, and Rick Grossman; UCSD Heath’s Laura Dineen Handy and Ashly Gambhir; Hospital Association of San Diego and Imperial Counties’ Dimitrios Alexiou; and El Centro Regional Medical Center’s Adolphe Edward.   And thanks to the co-creators and moderators of the program, Celerina Cornett and Jack Hallmark.

September 16, 2021: How to Prepare & Recover From A Ransomware Attack

This educational event focused on ransomware preparedness and recovery as an organization. IBM’s methodology and best practices is based in part on the National Institute of Standards and Technology framework which is the foundation for Department of Homeland Security and Federal Emergency Management Agency plans and is a hands-on approach on what organizations can leverage to guide them through ransomware events.  Moderated by IBM’s Marco Hernandez, Solution Client Executive with the Healthcare and Life Sciences Global Technology Service division, and was joined by two subject matter experts, Pierre Dorion, CISSP, CCSP, CBCP, MBCI, Associate Partner with IBM’s Resiliency Consulting; and Douglas Erickson, Service Line Representative with Resiliency - HCLS at IBM.

September 23 & 24, 2021: Career Development Symposium

More than 50 SOHL members and guests attended the online Career Development Symposium to hear from four experts on pursuing excellence, leveling up in their professional advancement, working effectively with recruiters, and how to improve their online presence during a career transition. Gary Fybel, FACHE, provided expert moderation, leading the Q&A for the audience.

Robin Toft, founder and CEO of Toft Group, a ZRG Company, led off the Symposium with an encouraging message and strategies for leveling gender equality in leadership and being the CEO of your own career using her RISE method: Resilient, Inspired, Self-Confident and Energized. 

Stephanie Underwood, Vice President, Executive and Physician Leadership Search at AMN Healthcare, closed day one with tips for working with an executive search firm, including how candidates can get noticed in today’s job market and the skills most in demand right now.

Raina Fryer, Senior Director of People & Learning for Titus Talent Strategies, kicked off Friday’s Symposium with an engaging talk on how people can take a strength-based approach to achieving their career goals and answered questions on how to optimize online presence

Alex Drury, Principal and Vice President of Business Development for Morgan Consulting Resources, Inc., recognized by Modern Healthcare and Forbes as a top ranked Executive Search Firm, rounded out the four speakers on how employers can attract top talent by understanding the organization’s persona and articulating where it’s going, while also defining the culture to find the best match.

The Symposium was held in two-hour sessions on two consecutive days and will be posted on SOHL’s YouTube channel in December for members to watch for qualified education credit. We would like to thank our attendees; speakers, Robin, Stephanie, Raina and Alex; our moderator Gary Fybel; and volunteers Alice Dang, Sarah Guerard, Jessica Taylor, Trish Daly, Adam Burke, and Ana Ramirez for making this program possible.

October 2 - 30, 2021: Advanced Study Group – Preparation for Board of Governor’s Exam (weekly on Saturdays)

The gatherings over 5 weeks involved cracking open the books and reviewing numerous topics and questions in order to prepare for the upcoming Fellow exam. Invigorating the participant’s quest to become a Fellow in the American College of Healthcare Executives, they were joined by members from California Association of Healthcare Leaders (CAHL) chapter for intellectually, stimulating virtual workshops that reviewed the requirements, process, and knowledge areas covered on the Board of Governors Certification Exam.  This year, SOHL collaborated with the Northern and Central California ACHE chapter (CAHL) to expand the support of contributors and participants from both chapters.

November 3, 2021: Reimagining the Patient Experience: Lessons Learned from the Pandemic

This dynamic event focused on the experiences and silver linings learned during the pandemic and how the best healthcare systems and leaders continued to deliver the best  healthcare to their patients while maintaining a focus on their team members.  Although the basic principles of the patient experience still ring true today, because the COVID-19 pandemic has disrupted how hospitals operate, how medicine is practiced, and how care is delivered, the group discussed the question - how do we take the current state and the lessons we have learned during the pandemic into the future? At this session, participants had the opportunity to hear from senior patient experience leaders at two hospital systems regarding: (1) the most important patient experience lessons they learned during the Pandemic; (2) what new or different strategies they developed to keep patients and staff engaged and satisfied; (3) how they kept staff connected to their team and focused on key patient experience principles; and (4) what practices and activities they think could be left behind – going forward.  Participants also heard from Sonia Rhodes, founder and CEO of The Experience Lab, who shared experience design insights from health systems across the country, and spoke about how to use lessons from the pandemic to design the health care “experience” of the future. Special thanks to the moderator, Barbara Gerber FACHE, MPH, CPXP and President of Devon Hill Associates, LLC, who collaborated with leaders Dr. Ghazala Sharieff, MBA, Corporate Senior Vice President and Chief Medical Officer of Acute Care and Clinical Excellence, Scripps Health; Lesley Wilson, MA, Associate Chief Experience Officer, UCSD Health; and Sonia Rhodes, to share their insights and experiences

November 17, 2021: ACHE’s Choice Program – Leadership Coach Kevin O’Conner - Possibilities, Probabilities, and Creative Solutions: Breakthrough Thinking for Complex Environments

The engaging discussion focused on how best to go beyond traditional methods of problem-solving and generate new ideas, leaders must guide, inspire and coordinate their teams to creatively and attain sustainable innovation. The highly interactive seminar presented several nontraditional ways to spur innovative thoughts within your teams to help your organization achieve better results. Kevin shared techniques for building a sense of community and enhancing personal responsibility among colleagues, physicians, and patients. Participants learned approaches for overcoming staff member objections and techniques for stopping problems before they grow further. At the end of the seminar, participants took away several ideas for applying breakthrough thinking within their organizations.

Welcome Our Newest Members of SOHL

Please join us in welcoming the following new members, who have joined SOHL since September 2021 (listed in alphabetical order by last name):

  • Luis Castro, Chief Human Resource Officer, El Centro Regional Medical Center
  • Laura Caswell, CEO, Southern Indian Health Council, Inc.
  • Bryan Cochran, Family Health Centers of San Diego
  • Crystal Dolphin, Logistics Specialist
  • Jade East, Chief Operations Officer, Vista Community Clinic
  • Hector Fonseca, General Duty Hospital Corpsman/Field Medical Service Technician, Department of Defense, US Navy
  • Sarah Gilleland, Rady Children's Hospital San Diego
  • Nimisha Goel, UCSD
  • Crystal Hardy, Regional Sales Manager, AvaSure
  • Dominique Honorato,
  • McKenzie Jones, Associate Regional Account Manager, Aspira Womens Health
  • Sarah Kramer, Director of Operations, San Diego Internal Medicine Associates
  • Clarence Lee, Jr., President & CEO, Exhort Health
  • Jeff Lipkin, AVP, PRN Colorado Market, Physical Rehabilitation Network
  • Jason Lujan, Scripps Memorial Hospital - La Jolla
  • Indira Mahidhara, Medical Editor, MCG
  • Margaret Marlatt, Graduate Student, National University
  • Carolyn Masengale, District Director Wound Care & Hyperbaric Medicine, Palomar Health
  • Tyson McIntosh, Director, Enterprise Solutions, Hillrom
  • Joshua Miller, Director for Administration, Naval Medical Center San Diego
  • Jonathan Milliner, Business Manager, ABC Orthodontics
  • Dana Patterson,
  • Joshua Pulido, Business Development Mamager, Microbiologics, Inc.
  • James Rodriguez, Principal, ExecHQ
  • Krishafaye Rosete, Student
  • Jeffrey  Schlosser, UCSD Health
  • Lorraine Scott-Pantojas, Liaison officer, US Navy
  • Lisa Stewart
  • Linda Summers, Chief Operating Officer/Senior Principal, Via Healthcare Consulting
  • Pamela Villaver, Medical Administrative Officer, Naval Medical Center San Diego
  • Christian Wallis, CEO, Grossmont Healthcare District
  • Marc Walters, Director of Nutrition Services, El Centro Regional Medical Center

Q4 2021 National News

Save the Date: 2022 Congress

Mark your calendar for the 2022 Congress on Healthcare Leadership, March 28–31, at the Hyatt Regency Chicago.

This year’s Congress agenda has more than 150 education and networking sessions. Featured faculty for 2022 Congress includes:
  • Jon Meacham—Opening Session: Parker B. Francis Distinguished Lecture on Monday, March 28.
  • Ashish K. Jha, MD—Arthur C. Bachmeyer Memorial Address on Monday, March 28.
  • Nancy Snyderman, MD—Malcolm T. MacEachern Memorial Address on Tuesday, March 29.
  • Hakeem M. Oluseyi, PhD—Leon I. Gintzig Commemorative Address on Wednesday, March 30.
Some new additions to Congress this year:
  • Joint Federal Sector Day—Thursday, March 31.
  • Ignite Stage in the Solutions Center.
  • CEO-Exclusive sessions.
  • Expanded networking reception options.

Registration opens on Wednesday, Dec. 1.


ACHE Announces Nominating Committee 2022 Slate

The ACHE Nominating Committee has selected a slate of leaders to be presented for approval at the Council of Regents Meeting, March 26. All nominees have been notified and have agreed to serve if elected. All terms begin at the close of the Council meeting in March. The 2022 slate is as follows:

Nominating Committee Member, District 1 (two-year term ending in 2024)

Christine C. Winn, FACHE
Senior Vice President, MD Anderson Cancer Center Institute and Physician Alignment  
Cooper University Health Care
Camden, N.J.


Nominating Committee Member, District 4 (two-year term ending in 2024)
Todd A. Caliva, FACHE
CEO
HCA Houston Healthcare Clear Lake
Webster, Texas


Nominating Committee Member, District 5 (two-year term ending in 2024)
Jennifer D. Alderfer, FACHE
President
SCL Health/Good Samaritan Medical Center
Lafayette, Colo.

Governor (three-year term ending in 2025)

Noel J. Cardenas, FACHE
Senior Vice President/CEO

Memorial Hermann Southeast and Pearland Hospitals

Houston

Governor (three-year term ending in 2025)

Michael K. Givens, FACHE
Administrator/COO
St. Bernards Medical Center
Jonesboro, Ark.

Governor (three-year term ending in 2025)

Michele R. Martz, CPA, FACHE
President
UPMC Western Maryland
Cumberland, Md.

Governor (three-year term ending in 2025)

Dodie T. McElmurray, RN, FACHE
CEO, Community Hospitals
The University of Mississippi Medical Center
Grenada, Miss.

Chair-Elect

Delvecchio S. Finley, FACHE
President/CEO
Atrium Health Navicent
Macon, Ga.

Additional nominations for members of the Nominating Committee may be made from the floor at the annual Council of Regents Meeting.

Additional nominations for the offices of Chair-Elect and Governor may be made in the following manner: Any Fellow may be nominated by written petition of at least 15 members of the Council of Regents. Petitions must be received in the ACHE headquarters office (American College of Healthcare Executives, 300 S. Riverside Plaza, Ste. 1900, Chicago, IL 60606-6698) at least 60 days prior to the annual meeting of the Council of Regents. Regents shall be notified in writing of nominations at least 30 days prior to the annual meeting of the Council of Regents.

Thanks to the members of the Nominating Committee for their contributions to this important assignment:

Heather J. Rohan, FACHE
Michael J. Fosina, FACHE
John G. Faubion, FACHE
Col Stephanie S. Ku, FACHE
Jayne E. Pope, FACHE
John M. Snyder, FACHE
Jhaymee Tynan, FACHE
Peter J. Wright, FACHE

ACHE Call for Nominations for the 2023 Slate

ACHE’s 2022–2023 Nominating Committee is calling for applications for service beginning in 2023. ACHE Fellows are eligible for the Chair-Elect and Governor vacancies and are eligible for the Nominating Committee vacancies within their districts. Those interested in pursuing applications should review the candidate guidelines for the competencies and qualifications required for these important roles. Open positions on the slate include:
  • Nominating Committee Member, District 2 (two-year term ending in 2025)
  • Nominating Committee Member, District 3 (two-year term ending in 2025)
  • Nominating Committee Member, District 6 (two-year term ending in 2025)
  • Four Governors (three-year terms ending in 2026)
  • Chair-Elect

Please refer to the following district designations for the open positions:
  • District 2: District of Columbia, Florida, Georgia, Maryland, North Carolina, Puerto Rico & Virgin Islands, South Carolina, Virginia, West Virginia
  • District 3: Illinois, Indiana, Iowa, Kentucky, Michigan, Minnesota, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin
  • District 6: Air Force, Army, Navy, Veterans Affairs

Candidates for Chair-Elect and Governor should submit an application to serve that includes a copy of their resume and up to 10 letters of support. For details, please review the Candidate Guidelines, including guidance from the Board of Governors to the Nominating Committee regarding the personal competencies of Chair-Elect and Governor candidates and the composition of the Board of Governors.

Candidates for the Nominating Committee should only submit a letter of self-nomination and a copy of their resume.

Applications to serve and self-nominations must be submitted electronically to jnolan@ache.org and must be received by July 15. All correspondence should be addressed to Michael J. Fosina, FACHE, chair, Nominating Committee, c/o Julie Nolan, American College of Healthcare Executives, 300 S. Riverside Plaza, Ste. 1900, Chicago, IL 60606-6698.

The first meeting of ACHE’s 2022–2023 Nominating Committee will be held in spring 2022.
Following the July 15 submission deadline, the committee will meet to determine which candidates for Chair-Elect and Governor will be interviewed. All candidates will be notified in writing of the committee’s decision by Sept. 30, and candidates for Chair-Elect and Governor will be interviewed in person Oct. 27.

To review the Candidate Guidelines, visit ache.org/CandidateGuidelines. If you have any questions, please contact Julie Nolan at (312) 424-9367 or jnolan@ache.org.

Update Your Member Questionnaire on My ACHE

We want to know more about you. Don’t forget to complete your member questionnaire, so we can improve our engagement and communication with you.

Find New Opportunities With ACHE's Job Center                       

Did you know you can apply for healthcare management positions quickly and easily with ACHE's Job Center? This member-exclusive resource allows you to search through more than 2,000 open positions across the U.S. based on preferences such as organization type, location and desired salary. We also have internships and fellowships available to help students and recent graduates navigate new opportunities. All members have the option of posting a resume to enhance their job search capabilities and gain more exposure to potential employers. To provide additional value, the Job Center offers a Career Learning Center and On-Demand Content Library  to help you enhance your resume and advance your career. To take advantage of these resources and more, visit ache.org/JobCenter.

Call For Proposals: Management Innovations Poster Session

ACHE is inviting authors to submit narratives of their posters for consideration for the 37th Annual Management Innovations Poster Session to be held at the 2022 Congress on Healthcare Leadership. This is a unique opportunity for authors to share the innovative work being done at their organizations with other healthcare leaders. We are interested in innovations addressing issues affecting your organization that might be helpful to others, including improving quality or efficiency, improving patient or physician satisfaction, implementation of electronic medical records, uses of new technology and similar topics. Please go to ache.org/CongressPosterSession for the full selection criteria. Narratives should be submitted as an email attachment to PosterSessions@ache.org by Jan. 18, 2022.




Keeping the “Community” in Community Hospital

When Augusta Health’s hospital incident command structure was activated on March 13, 2020, in response to COVID-19, priorities shifted dramatically.

Establishing a Well-Functioning HICS


Augusta Health’s paramount priority in 2020 was keeping its team members safe while caring for a community impacted by a pandemic. The organization’s hospital incident command structure developed and activated an unexpected and all-consuming “product line” to manage COVID-19.

The HICS transformed the hospital almost overnight: carving out negative pressure respiratory care units within the hospital to care for COVID-19 patients; creating an essential negative pressure hallway within the ED; converting an urgent care center to a respiratory assessment center and mass testing center and directing anyone with respiratory symptoms to seek care at that single location; establishing a COVID-19 care call center; and coordinating all the policies, procedures, staff and supplies needed to plan and care for a surge in patients.

Implementing a Clear Strategic Plan

In 2019, Augusta Health’s board of directors approved a five-year strategic plan, Journey 2025, a comprehensive directive to meet the community’s emerging health needs. The plan defines eight driving strategies, implementation tactics and quarterly milestones. Several tactics are combined into the organization’s Enhanced Access driving strategy, including primary and specialty outpatient satellites in three geographic locations; a dedicated diabetes center on campus; virtual health through telemedicine; and a dedicated outpatient facility on campus to accommodate the community’s growing need for accessible and affordable outpatient services.

Deploying Frequent Communication

Since March 2020, the staff and community have received regular communication about hospital activity and community trends. Augusta Health is the community’s primary healthcare provider; therefore, it was essential that the organization communicate critical information about the pandemic proactively. Though the primary content of communications has been COVID-19-related, progress on other hospital projects also has been incorporated into messaging.

Internal email messages from the CEO and virtual town halls provided staff an opportunity to address Augusta Health leaders in a Q&A format. During the rapid evolution of the COVID-19 response in spring, employee communications were sent daily for the first 45 days and then twice weekly. A COVID-19 section was created on the hospital’s website with statistics, informative articles and updates on the hospital’s policies and procedures. Clear and consistent messaging to the media reduced community concerns and promoted safe and healthy behaviors. More than 550 internal and external communications were deployed in 2020.

Taking Care of Us

As the largest private employer in the area, Augusta Health pledged there would be no furloughs during the pandemic. Employees who elected to remain full time were retrained and redeployed to directly support COVID-19 efforts. Additional employee support included childcare assistance; ready-to-eat, take-home family meals from the cafeteria; and free hotel accommodations. The system also provided professional, emotional and spiritual support, and the community supported the staff through donated supplies and visible messages of encouragement.

With anxieties mitigated and jobs secure, the team has continually been able to focus on patient care at a time when it is desperately needed.

--Adapted from “Keeping the ‘Community’ in Community Hospital,” Healthcare Executive, Mary N. Mannix, FACHE, president/CEO of Augusta Health, Fishersville, Va.


Wayne UNC Health Care: Enhancing a Positive Culture

Exceptional healthcare quality, top patient experience scores, sound financial performance and long-term success are all associated with organizations that exude a positive culture. Positive outcomes also reinforce a sense of accomplishment and facilitate further success and advancement. High-performing care teams are inherently focused on optimization and are eager to provide high-quality care; they also hold leaders accountable for providing requisite resources. What is more difficult to discern are the evolving, salient drivers of a positive culture, especially during a crisis.

The incredible stress that COVID-19 has placed on our care teams has highlighted the importance of well-being and resilience efforts to keep teams healthy. Increasingly, physicians and teammates need to feel empowered to be a part of the solution. Input from front-line teammates should be solicited and encouraged to guide initiatives and help chart the future.

Market analyses and large-scale aggregate data all provide C-suites, strategy teams and senior operational leaders with quantitative measures of how we compare with our local, regional and national competitors. However, our physicians and teammates also form comparisons that may not align with the big data. When surveying different communities around the country, it becomes very obvious that there are critical differences that can propel or destroy culture.

Wayne UNC Health Care endeavors to bridge the gaps between the urban, tertiary academic medical center and rural, community healthcare. “One UNC Health” includes the deliberate system of values that guide this cultural integration, firmly centered on patients and communities. With the ultimate goal of a shared culture and strategy, Wayne UNC Health Care will continually adapt to the changing needs and expectations around the state. Bidirectional learning and growth fuel this goal, and all senior leaders receive extensive training on leading change.

To ensure consistency and reward desired behaviors, Wayne UNC Health Care has developed a set of core values that are shared across the system.

Carolina Care is a holistic approach to patient care and to each other. It is a privilege to serve the people of North Carolina, and demonstrating kindness and compassion with every interaction is a must. This challenges every teammate to consider the impact and importance of their work in improving care quality and patient experience. No effort is insignificant, and all work is interdependent for optimal outcomes. From remote clinics and mobile units in underserved communities to widespread vaccination events, Wayne UNC Health Care has made adjustments to mitigate COVID-19 demands.


One Great Team emphasizes that we are better together and stronger as a team. Respecting each other’s differences ensures a more inclusive and equitable culture that encourages and supports input from everyone. As a cornerstone for empowerment, every team member is encouraged to provide input in decision-making, and feedback is actively solicited. This supplements medical and executive committees and offers additional opportunities to hear from physicians and teammates. The System Executive DEI Council ensures diversity, equity and inclusion, and health equity efforts are integrated into organizational strategy.


Leading the Way ensures every effort is focused on improving lives every day and training the next generation of healthcare professionals; Wayne UNC Health Care researchers are changing the world and facilitating innovative care. The organization is committed to health equity for all and works to educate teammates, patients and communities to address systemic disparities.


It Starts With Me ensures every teammate takes ownership of, and is accountable for, doing the right thing, every time. Everyone is empowered and trusted to step up and support each other, patients and our communities. When physicians and teammates go above and beyond, or identify unintended bureaucratic burdens, they are formally recognized and thanked by leaders at every level.


Sustainable engagement can only be obtained via collaboration, empowerment, recognition and mutual respect. A passionate team with a set of shared beliefs and values make Wayne UNC Health Care a best place to work and a best place to receive care—in person and remotely.

--Adapted from “Wayne UNC Health Care: Enhancing a Positive Culture,” Healthcare Executive, Jessie L. Tucker III, PhD, FACHE, president/CEO, Wayne UNC Health Care, Goldsboro, N.C.


Special Thanks to Our Platinum and Gold Sponsors

The generosity of SOHL's Platinum and Gold Sponsors make all that we do possible! Special thanks to the following organizations (listed in alphabetical order):

 

 

 


AMN Healthcare is the leader and innovator in healthcare workforce solutions and staffing services to healthcare facilities nationwide. With insights and expertise, AMN Healthcare helps providers optimize their workforce to successfully reduce complexity, increase efficiency and improve patient outcomes

www.amnhealthcare.com

 

 

 

 

 

Dexcom, Inc. empowers people to take control of diabetes through innovative continuous glucose monitoring (CGM) systems. Headquartered in San Diego, California, Dexcom has emerged as a leader of diabetes care technology. By listening to the needs of users, caregivers, and providers, Dexcom simplifies and improves diabetes management around the world.

www.dexcom.com

 

 

  

  

 

Emerald Textiles is now the largest provider of commercial healthcare linen services in California. Our high-tech equipment and superior products result in cost savings for our customers, and patient satisfaction for theirs. We value the partnerships we have with our customers and are proud to support the healthcare communities we serve.

 www.emeraldus.com

 

 

 

 

 

The Hospital Association of San Diego and Imperial Counties (HASD&IC) is a non-profit organization representing 38 hospitals and integrated health systems in the two-county region. Our mission is to advance the organization, management, and effective delivery of affordable, medically necessary, quality health care services for the San Diego and Imperial County communities.

www.hasdic.org

 

 

 


 
IBM is a leading cloud platform and cognitive solutions company, and the largest technology and consulting company in the world with more than 350,000 employees serving clients in 170 countries. With Watson, the AI platform powered by data, we are building Healthcare and Life Sciences solutions to real world problems.
 

 

 

 

 

 

Kaiser Permanente is a leading health care provider and not-for-profit health plan, serving over 11.3 million members in eight states and the District of Columbia. Dedicated to care innovations, clinical research, health education, and the support of community health, Kaiser Permanente’s focus is on total health.

www.kaiserpermanente.org

 

 

 


 

Established in 1948, the award-winning team at Palomar Health provides the most comprehensive health care in North San Diego County through its two medical centers and more than 900 affiliated medical providers. Palomar Health is San Diego County’s only member of the Mayo Clinic Care Network.

www.palomarhealth.org

 

 

Founded in 1924, Scripps Health is a nonprofit health system in San Diego. Scripps treats more than 700,000 patients annually through the dedication of 3,000 affiliated physicians and more than 15,000 employees throughout five hospital campuses, 25-plus outpatient centers, and hundreds of affiliated medical offices throughout the region.

www.scripps.org

 

 

 


 

Sharp HealthCare is a nonprofit health system that includes four acute-care hospitals, three specialty hospitals, three affiliated medical groups, and a spectrum of other facilities and services. Sharp has 2,900 affiliated physicians and more than 18,000 employees across its care sites.

www.sharp.com

 

Sodexo is the worldwide leader in quality of life services. Every day, we strive to improve the quality of life of 100 million people. We develop, manage, and deliver a unique array of on-site services, benefits, and rewards service, and personal and home services.

www.sodexousa.com

 

 

 

  

 

UC San Diego Extension programs meet the needs of current and future healthcare professionals for professional development, technical education, and training and innovation. The Healthcare Portfolio at UC San Diego Extension includes a broad array of educational opportunities with many courses and certificate programs online or as in-person workshops.

www.extension.ucsd.edu

 

 

 

UC San Diego Health has cared for the community for 50+ years, while researching new treatments and training tomorrow’s doctors. Our physicians and scientists have made important contributions to numerous fields. Our specialty care in cancer, cardiology, and surgery consistently ranks among the nation’s best by U.S. News & World Report.  

www.health.ucsd.edu