Sooner Healthcare Executives

August 27, 2019

Regent's Message

Message from Your ACHE Regent

Message from your ACHE Regent

Summer 2019

Colleagues – As we find ourselves in the middle of another hot Oklahoma summer, I’m reminded of the great work that each of you do every day to care for the communities you serve. Your commitment to your career and your professional affiliation with ACHE demonstrates that you expect the very best of care for the citizens of our great state. I hope each of you can enjoy some time off this summer with friends and family to re-charge for what inevitably will be another busy season ahead of us.

At our last Sooner Healthcare Executives’ (SHE) board meeting, representatives from the Oklahoma Hospital Association (OHA) presented an overview of the “Oklahomans Decide Healthcare” ballot initiative for Medicaid expansion. Oklahomans Decide Healthcare is a coalition of voters and patients, medical professionals, business executives and healthcare advocates committed to expanding access to healthcare for nearly 200,000 Oklahomans. If you need more information, please reach out to Lynne White, Vice President of Government Relations and Political Action with OHA by phone or email.

I am pleased to see that our chapter has been so active lately. First, our annual educational face-to-face in May was well-attended and very well received. Jake Poore presented the day-long program and shared his many ideas, research and thought leadership on the patient experience. Our board chair, Chris Whybrew, FACHE, heard Jake previously and knew he was what we all needed to hear, so we moved from our typical panel format to a one-speaker format this year. We had incredible support from the Education and Network committee, our student volunteers from the OU MHA program who helped get us to the right places (in the rain no less), our sponsors and to Jake himself who did a great job. A special shout out to OU for providing the incredible space at the Samis Education Center on the OU Children’s campus - what an incredible venue. All our sponsors’ support helps keep our programming costs reasonable so each of them are greatly appreciated.

Our Education and Networking committee has also been busy planning several social events, both in Oklahoma City and in Tulsa recently to provide members with time to socialize and network – many thanks to Rizan Mohsin for leading these efforts. Additionally, we have found a gem in Alicia McAlpin who has volunteered to assist the chapter with marketing and promotions; she has hit the ground running. Her first order of business is to improve the user experience of our webpage, so be looking for changes and enhancements.

As your Regent, please know that I am here to assist in any way. Don’t every hesitate to reach out. I am committed to increasing our membership, increasing our number of Fellows across the state, increasing diversity amongst our membership and having our chapter stand out and be recognized for the exceptional work that is occurring. If I can be of any assistance to you, I’m just a phone call or email away.

Tim Johnsen, FACHE

Regent for Oklahoma

President's Message

President's Message

Read more from your SHE President

President’s Message                                                                                                                                          

August 2019

Dear SHE Members,

I would like to begin this quarter’s President’s letter by recognizing our new board members.  SHE is pleased to announce the following new Board members who joined the Board in June.

  • Gordon Butler, MBA, RN, Director of Surgical Services at McBride Orthopedic Hospital.  Gordon initially began volunteering with SHE’s Education and Networking committee.  He has been a nurse for roughly seven years and has been in the healthcare industry for nine years. He has an undergraduate degree in Nursing and a Masters in Business Administration from Fort Hays State University in Hays, Kansas. He has been a phlebotomist, scrub tech, circulator, supervisor, manager and now the Director of Surgical Services at McBride Orthopedic Hospital. He is passionate about ensuring that his patients receive the best experience and is extremely motivated to help push the state of Oklahoma's healthcare ranking in the right direction.
  • Mark Galiart, MS, FACHE, CEO of McBride Orthopedic Hospital.  Mark Galliart has served as CEO for McBride Orthopedic Hospital and Clinic since June 2009. He is a native Oklahoman, growing up in Oklahoma City, graduating from Putnam City North High School. Mr. Galliart obtained his a Bachelor’s Degree in Radiological Technology-Nuclear Medicine from the University of Oklahoma Health Sciences Center and his Master’s of Science degree with an emphasis in Healthcare Administration from Oklahoma State University. Before joining McBride Orthopedic Hospital, Mr. Galliart served as Vice President of Business Development at Stillwater Medical Center in Stillwater Oklahoma. At Stillwater Medical Center he was responsible for all physician clinics, physician recruitment/relations, hospital/physician joint venture development, outpatient operations and strategic planning.
  • David Argueta, MBA, FACHE, Chief Administrative Officer of Mercy, OKC. David joined the Mercy community in 2017 and came from The Woodlands, Texas, where he served as the President of CHI St. Luke’s Health – The Woodlands, Lakeside and Springwoods Village Hospitals.  He is a native of Texas and a graduate of Baylor University. He completed his graduate school training at the Baylor University Robbins Institute for Health Policy and Leadership in Waco, Texas with a Master’s of Business Administration - Health Care Administration Specialization.  Passionate about healthcare policy and education, David serves on a number of healthcare and community boards.  He serves as an Advisory Board Member for the Baylor University Robbins Institute for Health Policy and Leadership.  He is also an active board member of Allied Arts and the American Heart Association – Oklahoma City.  David is also a recent alumnus of the Leadership Oklahoma City – Signature Class 37.
  • Jeramy Blackmon, MHA, Executive Assistant to the Chief of Staff and Health System Specialist, VA Health System, OKC.  Jeramy Blackmon is a mid-careerist currently serving as the administrator for medical operations at the Oklahoma City VA Health Care System. He focuses most of his time on developing others through his understanding of servant leadership and has a wide array of experience in medical and surgical administration. Jeramy graduated from Texas Woman’s University and started his administrative career in Houston Texas as an Administrative Fellow with the Houston VA.  Jeramy Blackmon has a clear understanding of process improvement and employee engagement. He enjoys implementing Studer, Lean, and Disney methodologies and educates others to use leadership principles to facilitate change. Jeramy is an eagle scout and served in the US Army.
  • Joey Mankin, MS, MBA, FACHE, Executive Director, Supply Chain, Mercy/ROi.  Joe is an accomplished Board Certified Healthcare Executive with more than two decades of operational experience combining training/education and business management expertise to integrate organizational vision into business plans, and deliver the solutions and support needed to improve processes and boost market growth and business profitability. He is an exceptional leader and communicator with track record of leading and cultivating teams prepared to exceed expectations, and building professional, long-term relationships with key accounts and stakeholders.  Joe also serves as an Adjunct Professor for the University of Oklahoma Price College of Business and Gene Rainbolt Graduate School of Business.

We are very blessed to have these new members join our Board.  We have one Board seat that remains open.  If you are interested, please email your resume and letter of interest to myself at chriswhybrew@gmail.com.  We are particularly interested in leaders in the Tulsa area or those that serve in rural Oklahoma.

2019 is a little more than halfway over, and SHE continues to add member activities in addition to our annual education events.  Please save September 26th on your calendars.  SHE will return to Plano, TX for our second Multi-Chapter Leadership Education Summit.  We will return to Baylor Scott and White’s state of the art Heart Hospital-Plano.  It is a beautiful facility, less than two years old.

This year’s panel discussions will be:

  • Financial Management – Walking the Public Reporting Systems Minefield
  • Quality/Patient Safety – Leading a Culture of Safety: a Blue Print for Success, Lead and Reward a Just Culture and Establish Organizational Behavior Expectations.
  • Leadership – Strategies to Create Meaningful Executive Alignment with Physicains and Organizational Financial Goals
  • Law/Regulatory – Stark Implications and Other Concerns in the Changing Sphere of Physician Owned Medical Office Buildings

You will receive 6 Face to Face education credit hours towards your board certification/re-certification exam.  I believe you will find these topics to be very informative and useful. 

The Multi-Chapter Education Summit is an excellent opportunity to meet and network with your fellow ACHE members, and professional colleagues, south of the Red River.  Besides, if you get bored talking about business, you can always discuss OU or OSU football.  The event is co-sponsored by Sooner Healthcare Executives, ACHE of North Texas (DFW), East Texas ACHE Forum, and Texas Midwest Healthcare Executives.


Registration details will be published as soon as ACHE provides final approval on the education sessions.

If you haven’t noticed, our new Education and Networking Committee is ramping up our activities.  We recently had a highly successful networking event in June, which was very well attended.  On August 1st, we had a networking event in Tulsa at the Tulsa Country Club, and a social event at the OKC Museum of Art on August 15th.

You will recall in my last letter that I encouraged you to join the Board members by volunteering on SHE committees.  We had a very nice response and are enjoying getting to know the members who have joined our Marketing and Communications Committee chaired by Alicia McAlpin, and our Education and Networking Committee chaired by Rizan Mohsin.  We still have plenty of opportunities to join committees.

Here are several ideas for you to consider.

  • Committee Membership – SHE is now establishing a Membership Committee.  The purpose of the Membership Committee will be to a) encourage membership in ACHE and SHE, and b) assist new ACHE/SHE members in getting oriented to SHE activities, events, and resources.  If you are interested in participating in the Membership Committee, please contact me at chriswhybrew@gmail.com.

Also, you’ll recall that SHE has established a Marketing/Communications Committee led by Alicia McAlpin.  Alicia is a very experienced Marketer and would welcome individuals who have a passion for print/direct mail and social media marketing.  Please contact Alicia at aliciamcalpin55@gmail.com.  If you have a desire to work with vendors who sponsor SHE, we have opportunities for you too.

  • Local Planning Councils – This year, the SHE board decided to organize LPCs focused on Military/Veterans and Indian Health Services because education and networking among these two industry segments were unique compared to private for-profit/not-for-profit segments.  SHE is also interested in geographic LPCs that have a better opportunity to support networking in specific regions of OK.  If you have a desire to coordinate an LPC, please let us know.
  • Mentoring – As you can tell we have a number of early careerists who have finished, or will be finishing, their education and are starting their careers.  As mentioned above, they are no different than us senior leaders, when we started our careers, looking for opportunities to connect with senior leaders.  If you have an interest in guiding and mentoring young careerists, please let me know.
  • Physician Leadership Group – this year Dr. Marty Lofgren established a new, informal, physician group that connects monthly via telephone to discuss matters specific to physician leaders.  This group is specifically for physician leaders who serve in Medical Directorships, Medical Staff elected leadership positions, or VP of Medical Affairs/CMO roles.  Physicians do not have to be a member of ACHE to join.  All you need to do is contact Dr. Marty Lofgren at mlofgren@astribe.com.  CEO’s, please spread the word to your physician leaders.

If you want to participate, but none of the above resonates with you, please contact me directly and let’s discuss your interests.  We can find opportunities that match your passion with SHE’s mission to provide professional education and networking opportunities to ACHE members in Oklahoma.

Again, thank you for your membership in ACHE and SHE and thank you for your service to our communities, and our State, no matter what role you serve in.  Without you the mission of healing lives would not be possible.

Yours in service,

Chris

Chris Whybrew, FACHE

President

Local News

Multi-Chapter Education Summit

Articles of Interest

Improved Communication Leads to Higher Patient Outcomes, Lower Readmission Rates

Aside from top-quality providers and the latest technology, what do the most successful hospitals have that others do not? The answer is clear and effective communication across all levels and areas of care. Effective communication is central to the patient experience and important for both short- and long-term episodes of care, but it is particularly critical at key transition points in care, most notably at discharge.

Collaborative communication across the care team is just as vital as direct communication with patients. In leading patient experience surveys the question “How well did hospital staff work together as a team?” is highly correlated with overall patient satisfaction. That correlation makes perfect sense. When patients receive clear, consistent information from every caregiver, they are more confident about what to both during a hospital stay and after discharge.

Communication in a hospital or other care setting is more challenging than in virtually any other industry. This complexity traces to a number of industry-specific issues, including a high number of unique transactions during and across care episodes; traditionally siloed work processes related to diagnosis and treatment; and longstanding hierarchical barriers among care teams. Clear, open communication builds trust, reduces confusion and increases patients’ confidence, which contributes directly to better outcomes and reduced readmission rates.

Following are three overarching strategies to help organizations change the way frontline staff think about communication:

1. Create a culture of communication first. To improve interactions, staff members have to understand what effective communication looks and feels like at all levels of the organization. Leaders must demonstrate best practices and reinforce communication as a priority every time they interact with staff and patients, through strategies such as organization-wide town hall meetings, attendance at individual departmental meetings and regular rounds at the frontline.

2. Make it easier to communicate internally. If an organization’s culture is one that encourages open, transparent communication, then providers will feel free to question and investigate discrepancies and gaps in information. While the latest comprehensive electronic health records facilitate information exchange, they don’t replace effective interpersonal communication, either among the care team or with patients and families.

3. Fully embrace a customer-centric mindset. With focused training and mentoring from managers, healthcare professionals can develop the communication skills that improve interactions with one another and with patients. An investment in improved communication practices and competencies is an essential part of improving not only patient experience, but also patient outcomes.

Ample research establishes that effective communication is essential to attaining better health outcomes. To be sure, changing both the culture of communication and the specific practices and tools used on the ground entails a significant organization-wide commitment, but the results will be well worth the effort.

—Adapted from "How Better Communication can Improve Patient Outcomes and Lower Readmission Rates," by Burl Stamp, Healthcare Business & Technology, Feb. 26, 2019.

National News

ACHE Joins a Partnership Focused on Improving Diagnostic Quality and Safety

Did you know that inaccurate or delayed diagnoses are responsible for roughly 80,000 deaths per year in the U.S.? ACHE recognizes the importance of supporting improvements in diagnostic quality and safety in medicine, which is why we have joined the Coalition to Improve Diagnosis. The coalition is a collaboration of more than 50 leading healthcare organizations convened and led by the Society to Improve Diagnosis in Medicine.

For more information about the Coalition to Improve Diagnosis, visit improvediagnosis.org/cid/. For more information about ACHE’s leading for safety efforts, visit ache.org/Safety

National News

Postgraduate Fellowships: Creating Future Leaders

Postgraduate Fellowships: Creating Future Leaders

Postgraduate fellowships contribute to the development of future leaders and provide tangible benefits to sponsoring organizations and the profession. The Directory of Postgraduate Administrative Fellowships gives sponsoring organizations the tools needed to develop a fellowship, including detailed resources on logistics, compensation and benefits, recruiting, onboarding and assessing candidates. Organizations that post opportunities in the directory increase their visibility for students seeking postgraduate administrative fellowships on a national level.

Whether you are an organization creating a fellowship, a student seeking a postgraduate administrative fellowship, or an organization ready to post or update a current listing, you'll find a variety of resources available at ache.org/PostGrad.