Sooner Healthcare Executives
August 27, 2019
Message from Your ACHE Regent
your ACHE Regent
Colleagues – As we find ourselves in the middle of another
hot Oklahoma summer, I’m reminded of the great work that each of you do every
day to care for the communities you serve. Your commitment to your career and
your professional affiliation with ACHE demonstrates that you expect the very
best of care for the citizens of our great state. I hope each of you can enjoy
some time off this summer with friends and family to re-charge for what
inevitably will be another busy season ahead of us.
At our last Sooner Healthcare Executives’ (SHE) board
meeting, representatives from the Oklahoma Hospital Association (OHA) presented
an overview of the “Oklahomans Decide
Healthcare” ballot initiative for Medicaid expansion. Oklahomans Decide Healthcare is a coalition of voters and patients,
medical professionals, business executives and healthcare advocates committed
to expanding access to healthcare for nearly 200,000 Oklahomans. If you need
more information, please reach out to Lynne White, Vice President of Government
Relations and Political Action with OHA by phone or email.
I am pleased to see that our chapter has been so active
lately. First, our annual educational face-to-face in May was well-attended and
very well received. Jake Poore presented the day-long program and shared his
many ideas, research and thought leadership on the patient experience. Our
board chair, Chris Whybrew, FACHE, heard Jake previously and knew he was what
we all needed to hear, so we moved from our typical panel format to a
one-speaker format this year. We had incredible support from the Education and
Network committee, our student volunteers from the OU MHA program who helped
get us to the right places (in the rain no less), our sponsors and to Jake
himself who did a great job. A special shout out to OU for providing the
incredible space at the Samis Education Center on the OU Children’s campus -
what an incredible venue. All our sponsors’ support helps keep our programming
costs reasonable so each of them are greatly appreciated.
Our Education and Networking committee has also been busy
planning several social events, both in Oklahoma City and in Tulsa recently to
provide members with time to socialize and network – many thanks to Rizan
Mohsin for leading these efforts. Additionally, we have found a gem in Alicia
McAlpin who has volunteered to assist the chapter with marketing and promotions;
she has hit the ground running. Her first order of business is to improve the
user experience of our webpage, so be looking for changes and enhancements.
As your Regent, please know that I am here to assist in any
way. Don’t every hesitate to reach out. I am committed to increasing our
membership, increasing our number of Fellows across the state, increasing
diversity amongst our membership and having our chapter stand out and be
recognized for the exceptional work that is occurring. If I can be of any
assistance to you, I’m just a phone call or email away.
Read more from your SHE President
Dear SHE Members,
I would like to begin this quarter’s President’s
letter by recognizing our new board members.
SHE is pleased to announce the following new Board members who joined
the Board in June.
- Gordon Butler, MBA, RN, Director of Surgical
Services at McBride Orthopedic Hospital.
Gordon initially began volunteering with SHE’s Education and
Networking committee. He has been a
nurse for roughly seven years and has been in the healthcare industry for
nine years. He has an undergraduate degree in Nursing and a Masters in
Business Administration from Fort Hays State University in Hays, Kansas.
He has been a phlebotomist, scrub tech, circulator, supervisor, manager
and now the Director of Surgical Services at McBride Orthopedic Hospital.
He is passionate about ensuring that his patients receive the best
experience and is extremely motivated to help push the state of Oklahoma's
healthcare ranking in the right direction.
- Mark Galiart, MS, FACHE, CEO of McBride Orthopedic
Hospital. Mark Galliart has served
as CEO for McBride Orthopedic Hospital and Clinic since June 2009. He is a
native Oklahoman, growing up in Oklahoma City, graduating from Putnam City
North High School. Mr. Galliart obtained his a Bachelor’s Degree in
Radiological Technology-Nuclear Medicine from the University of Oklahoma
Health Sciences Center and his Master’s of Science degree with an emphasis
in Healthcare Administration from Oklahoma State University. Before
joining McBride Orthopedic Hospital, Mr. Galliart served as Vice President
of Business Development at Stillwater Medical Center in Stillwater
Oklahoma. At Stillwater Medical Center he was responsible for all
physician clinics, physician recruitment/relations, hospital/physician
joint venture development, outpatient operations and strategic planning.
- David Argueta, MBA, FACHE, Chief Administrative
Officer of Mercy, OKC. David joined the Mercy community in 2017 and came
from The Woodlands, Texas, where he served as the President of CHI St. Luke’s
Health – The Woodlands, Lakeside and Springwoods Village Hospitals. He is a native of Texas and a graduate
of Baylor University. He completed his graduate school training at the
Baylor University Robbins Institute for Health Policy and Leadership in Waco,
Texas with a Master’s of Business Administration - Health Care
Passionate about healthcare policy and education, David serves on a
number of healthcare and community boards.
He serves as an Advisory Board Member for the Baylor University
Robbins Institute for Health Policy and Leadership. He is also an active board member of
Allied Arts and the American Heart Association – Oklahoma City. David is also a recent alumnus of the
Leadership Oklahoma City – Signature Class 37.
- Jeramy Blackmon, MHA, Executive Assistant to the
Chief of Staff and Health System Specialist, VA Health System, OKC. Jeramy Blackmon is a mid-careerist
currently serving as the administrator for medical operations at the
Oklahoma City VA Health Care System. He focuses most of his time on
developing others through his understanding of servant leadership and has
a wide array of experience in medical and surgical administration. Jeramy
graduated from Texas Woman’s University and started his administrative
career in Houston Texas as an Administrative Fellow with the Houston
VA. Jeramy Blackmon has a clear
understanding of process improvement and employee engagement. He enjoys
implementing Studer, Lean, and Disney methodologies and educates others to
use leadership principles to facilitate change. Jeramy is an eagle scout
and served in the US Army.
- Joey Mankin, MS, MBA, FACHE, Executive Director,
Supply Chain, Mercy/ROi. Joe is an
accomplished Board Certified Healthcare Executive with more than two decades
of operational experience combining training/education and business
management expertise to integrate organizational vision into business
plans, and deliver the solutions and support needed to improve processes
and boost market growth and business profitability. He is an exceptional
leader and communicator with track record of leading and cultivating teams
prepared to exceed expectations, and building professional, long-term
relationships with key accounts and stakeholders. Joe also serves as an Adjunct Professor
for the University of Oklahoma Price College of Business and Gene Rainbolt
Graduate School of Business.
We are very blessed to have these new members join
our Board. We have one Board seat that
remains open. If you are interested,
please email your resume and letter of interest to myself at firstname.lastname@example.org. We are particularly interested in leaders in
the Tulsa area or those that serve in rural Oklahoma.
2019 is a little more than halfway over, and SHE
continues to add member activities in addition to our annual education
events. Please save September 26th
on your calendars. SHE will return to
Plano, TX for our second Multi-Chapter Leadership Education Summit. We will return to Baylor Scott and White’s
state of the art Heart Hospital-Plano.
It is a beautiful facility, less than two years old.
This year’s panel discussions will be:
Management – Walking the Public Reporting Systems Minefield
Safety – Leading a Culture of Safety: a Blue Print for Success, Lead and
Reward a Just Culture and Establish Organizational Behavior Expectations.
- Leadership –
Strategies to Create Meaningful Executive Alignment with Physicains and
Organizational Financial Goals
- Law/Regulatory –
Stark Implications and Other Concerns in the Changing Sphere of Physician
Owned Medical Office Buildings
You will receive 6 Face to Face education credit
hours towards your board certification/re-certification exam. I believe you will find these topics to be
very informative and useful.
The Multi-Chapter Education Summit is an excellent
opportunity to meet and network with your fellow ACHE members, and professional
colleagues, south of the Red River.
Besides, if you get bored talking about business, you can always discuss
OU or OSU football. The event is
co-sponsored by Sooner Healthcare Executives, ACHE of North Texas (DFW), East
Texas ACHE Forum, and Texas Midwest Healthcare Executives.
Registration details will be published as soon as ACHE provides final approval
on the education sessions.
If you haven’t noticed, our new Education and
Networking Committee is ramping up our activities. We recently had a highly successful
networking event in June, which was very well attended. On August 1st, we had a networking
event in Tulsa at the Tulsa Country Club, and a social event at the OKC Museum
of Art on August 15th.
You will recall in my last letter that I encouraged
you to join the Board members by volunteering on SHE committees. We had a very nice response and are enjoying
getting to know the members who have joined our Marketing and Communications
Committee chaired by Alicia McAlpin, and our Education and Networking Committee
chaired by Rizan Mohsin. We still have
plenty of opportunities to join committees.
Here are several ideas for you to consider.
- Committee Membership – SHE is now establishing
a Membership Committee. The purpose
of the Membership Committee will be to a) encourage membership in ACHE and
SHE, and b) assist new ACHE/SHE members in getting oriented to SHE
activities, events, and resources.
If you are interested in participating in the Membership Committee,
please contact me at email@example.com.
Also, you’ll recall that SHE has
established a Marketing/Communications Committee led by Alicia McAlpin. Alicia is a very experienced Marketer and
would welcome individuals who have a passion for print/direct mail and social
media marketing. Please contact Alicia
at firstname.lastname@example.org. If you have a desire to work with vendors who
sponsor SHE, we have opportunities for you too.
- Local Planning Councils – This year, the SHE board
decided to organize LPCs focused on Military/Veterans and Indian Health
Services because education and networking among these two industry
segments were unique compared to private for-profit/not-for-profit
segments. SHE is also interested in
geographic LPCs that have a better opportunity to support networking in
specific regions of OK. If you have
a desire to coordinate an LPC, please let us know.
- Mentoring – As you can tell we have a number of
early careerists who have finished, or will be finishing, their education
and are starting their careers. As
mentioned above, they are no different than us senior leaders, when we
started our careers, looking for opportunities to connect with senior
leaders. If you have an interest in
guiding and mentoring young careerists, please let me know.
- Physician Leadership Group – this year Dr. Marty
Lofgren established a new, informal, physician group that connects monthly
via telephone to discuss matters specific to physician leaders. This group is specifically for physician
leaders who serve in Medical Directorships, Medical Staff elected
leadership positions, or VP of Medical Affairs/CMO roles. Physicians do not have to be a
member of ACHE to join. All you
need to do is contact Dr. Marty Lofgren at email@example.com. CEO’s, please spread the word to your
If you want to participate, but none of the above resonates
with you, please contact me directly and let’s discuss your interests. We can find opportunities that match your
passion with SHE’s mission to provide professional education and networking
opportunities to ACHE members in Oklahoma.
Again, thank you for your membership in ACHE and
SHE and thank you for your service to our communities, and our State, no matter
what role you serve in. Without you the
mission of healing lives would not be possible.
Yours in service,
Chris Whybrew, FACHE
Multi-Chapter Education Summit
Articles of Interest
Improved Communication Leads to Higher Patient Outcomes, Lower Readmission Rates
from top-quality providers and the latest technology, what do the most successful
hospitals have that others do not? The answer is clear and effective
communication across all levels and areas of care. Effective communication is
central to the patient experience and important for both short- and long-term
episodes of care, but it is particularly critical at key transition points in
care, most notably at discharge.
communication across the care team is just as vital as direct communication
with patients. In leading patient experience surveys the question “How well did
hospital staff work together as a team?” is highly correlated with overall
patient satisfaction. That correlation makes perfect sense. When patients
receive clear, consistent information from every caregiver, they are more
confident about what to both during a hospital stay and after discharge.
in a hospital or other care setting is more challenging than in virtually any
other industry. This complexity traces to a number of industry-specific issues,
including a high number of unique transactions during and across care episodes;
traditionally siloed work processes related to diagnosis and treatment; and
longstanding hierarchical barriers among care teams. Clear, open communication
builds trust, reduces confusion and increases patients’ confidence, which
contributes directly to better outcomes and reduced readmission rates.
are three overarching strategies to help organizations change the way frontline
staff think about communication:
1. Create a culture of
communication first. To improve interactions, staff members have to
understand what effective communication looks and feels like at all levels of
the organization. Leaders must demonstrate best practices and reinforce
communication as a priority every time they interact with staff and patients,
through strategies such as organization-wide town hall meetings, attendance at
individual departmental meetings and regular rounds at the frontline.
2. Make it easier to
communicate internally. If an organization’s culture is one that encourages
open, transparent communication, then providers will feel free to question and
investigate discrepancies and gaps in information. While the latest
comprehensive electronic health records facilitate information exchange, they
don’t replace effective interpersonal communication, either among the care team
or with patients and families.
3. Fully embrace a
customer-centric mindset. With focused training and mentoring from
managers, healthcare professionals can develop the communication skills that improve
interactions with one another and with patients. An investment in improved
communication practices and competencies is an essential part of improving not
only patient experience, but also patient outcomes.
research establishes that effective communication is essential to attaining
better health outcomes. To be sure, changing both the culture of communication
and the specific practices and tools used on the ground entails a significant
organization-wide commitment, but the results will be well worth the effort.
—Adapted from "How Better
Communication can Improve Patient Outcomes and Lower Readmission Rates,"
by Burl Stamp, Healthcare Business &
Technology, Feb. 26, 2019.
ACHE Joins a Partnership Focused on Improving Diagnostic Quality and Safety
you know that inaccurate or delayed diagnoses are responsible for roughly
80,000 deaths per year in the U.S.? ACHE recognizes the importance of
supporting improvements in diagnostic quality and safety in medicine, which is
why we have joined the Coalition to Improve Diagnosis. The coalition is a
collaboration of more than 50 leading healthcare organizations convened and led
by the Society to Improve Diagnosis in Medicine.
more information about the Coalition to Improve Diagnosis, visit improvediagnosis.org/cid/. For
more information about ACHE’s leading for safety efforts, visit ache.org/Safety.
Postgraduate Fellowships: Creating Future Leaders
Fellowships: Creating Future Leaders
fellowships contribute to the development of future leaders and provide
tangible benefits to sponsoring organizations and the profession. The Directory
of Postgraduate Administrative Fellowships gives sponsoring
organizations the tools needed to develop a fellowship, including detailed
resources on logistics, compensation and benefits, recruiting, onboarding and
assessing candidates. Organizations that post opportunities in the directory
increase their visibility for students seeking postgraduate administrative
fellowships on a national level.
Whether you are an
organization creating a fellowship, a student seeking a postgraduate
administrative fellowship, or an organization ready to post or update a current
listing, you'll find a variety of resources available at ache.org/PostGrad.