South Texas Chapter

June 2019

President's Message Spring 2019

Mary Anne Weidner, President, STC-ACHE

 

Greetings STC-ACHE Members!

Salutations!  The Summer of 2019 is upon us and we have had several fantastic events as we move towards the next season.  2019 year has had a great Health Care Landscape, followed by the Spring Educational event, our LPC event in Corpus Christi at Texas A& M CC and just this past week our Summer Educational event at the San Antonio Country Club.  All of these panel sessions featured notable leaders.  They presented great information about leading our workforce and how we need to be open to change in the unknowable future.

Please save the dates for our upcoming events, LPC Rio Grande event on August 9th and our STC-ACHE Student & Early careerist event in September.

As a next generation leader, please continue to work towards your Fellow credential.   Our local STC- ACHE chapter has led many efforts to assist you in receiving needed educational opportunities as well as study opportunities for your Board examination. Please take advantage of these opportunities. Additionally, we should all take appropriate opportunities to discuss your own FACHE credential to your facility and medical staff.

Finally, I would like to thank Charlotte L. Hildebrand, PhD, FACHE, Lieutenant Colonel, US Army who served as our Executive Board Secretary and was recently deployed.  She has handed the reins over to Jessica Forman, Major, US Army so please welcome her and our best to Charlotte. 

As always, if I can help you in any way in my role as President, please call on me. Thank you for a great start to our year and for all of your continued great work it is truly appreciated!

 

Mary Anne Weidner, MHA, MT(ASCP/AMT), HACP(CIHQ)

STC- ACHE President

Director Quality & Compliance

Perioperative Services

University Health System

Maweidner1@yahoo.com

 

 


 

 

 

Message from Your ACHE Regent - Spring 2019

Message from Your ACHE Regent
Spring 2019

I am very excited to introduce myself as your new Regent for Central and South Texas.  First I must offer a huge thank-you to Michael Nowicki, EdD, FACHE who has served exceptionally as your Regent for the past three years.  I look forward to picking up right where Michael left off supporting and engaging healthcare professionals in our region.

I hope many of you were able to attend Healthcare Landscape 2019 in San Antonio featuring a lively panel including Joseph Fifer, FHFMA, president of national HFMA and Heather J. Rohan, FACHE, Chairman of ACHE.  They provided insights and highlights in discussing the value of professional organizations. If you missed Healthcare Landscape this year, please place a “Save the Date” on your calendar for Healthcare Landscape 2020, January 31, 2020.

Whether you are just beginning your career, mid-way through or working at the senior executive level, I hope you know and understand the value and benefit of being a member and more importantly a Fellow in ACHE.  One of the most profound impacts you can make as a leader is giving back a little of yourself through volunteerism. My experience with volunteering is that I always get back way more than I give.  I find joy in helping others for the sheer hope of making a small difference where otherwise change may not occur.  Volunteering allows me to work in areas outside my normal routine.  Serving in a variety of different areas, provides me with the opportunity to meet new people and gain new perspectives in life.  Service is a part of my value system.  Service is a foundational tenant of healthcare and through service we can help promulgate the reason we are in healthcare in the first place; giving back to the community where we work and live. As healthcare leaders we have a responsibility to give back to our community and I strongly encourage each person to find a way to volunteer their time and talents where they are most needed.  For specific opportunities available in your chapter, check out the South Texas Chapter website at http://stc.ache.org/ and the Central Texas Chapter website at https://achectx.org/.

Both the South and Central Texas Chapters had a busy spring with numerous educational, networking, and volunteer opportunities.  The Central Texas Chapter offered a Networking event the end of April. Also, the Central Texas Chapter offered a local program chapter event in Temple on May 9, and a Face-to-Face Educational Event in Austin on May 10, and several May volunteer opportunities.  To find future events, please go to the Central Texas website at https://achectx.org/.  The South Texas chapter held their spring educational event in San Antonio in early April and hosted a local program council event in the Coast Bend area on April 25. The chapter hosted a networking opportunity on May 9 as well as several volunteer events in May and June.  To find out more about future events, please visit their website at http://stc.ache.org/.

Before I go, I just want to give you a little background on who I am.  I grew up in central Texas, attended the University of Texas for my BBA and Texas A&M for my MBA – thus instead of being a house divided – I am an individual divided.  I joined the Navy as a Medical Service Corps officer serving 28 years in various healthcare administration roles throughout the United States, Europe, and Africa.  I retired from the Navy in October of 2018 and I am now an Assistant Professor in the H-E-B School of Business Administration teaching in both business and healthcare administration programs.  I live in San Antonio, making it easy for me to attend various chapter events.   I look forward to working with you over the next three year and if you have any questions or suggestions, please contact me at ldowns@uiwtx.edu.

Lynn T. Downs, PhD, FACHE
Regent for Texas – Central & South

Leadership and Professional Development

ACTIVE LPCs

Jim Whitmire, FACHE

Active LPCs


Your Local Program Councils (LPCs) in the Coastal Bend and Rio Grande Valley are active in providing Face-to-Face Educational Events, Philanthropic Volunteer participation endeavors, and networking for the folks in their respective communities.   These events are open to all ACHE members, but focus on providing small/no travel and low cost opportunities for local ACHE members, students, and interested non-ACHE members in their respective areas. 

The Coastal Bend LPC provided a superb 1.5 Credit Face-to-Face Educational Event, held at the Texas A&M University Corpus Christi campus, on April 25, 2019.  Eighty or so attendees were provided an excellent panel discussion on Community Public Health Needs.  There were also great audience questions and comments.  Plus a super meal. The Coastal Bend LPC's excellent chair is Krystal O'Brien.  Her email is: KrystalOBrien@dchstx.org.

The Rio Grande Valley LPC is planning a Face-to-Face Educational Event to be held at Harlingen Medical Center (hosted by Letty Mann) on Friday, August 9th, from 11:00am until 3:00pm, with lunch break from 12:30-1:30.  There are two separate 1 1/2 hour panels planned.  The first panel topic will be:  "The Future of Healthcare Financing."  The second panel topic (beginning at 1:30) will be: "Understanding Implicit Bias and Its Impact on Healthcare Leadership."  The RGV LPC is superbly chaired by Rashmi Chandran. Her email address is:  RashmiChandran@ernest.onmicrosoft.com.

Both LPCs are always in search of local folks to serve on their respective planning committees. Participation on these are most self-rewarding, provide a service to the local community, and meets ACHE Member Requirements for Volunteer Service. Please consider this service.

Early Careerist Network

Philanthroypy and Community Relations

We have had a fantastic first half of 2019!  With the help of so many of our members, and their families and friends, we have successfully come together to help four local organizations in our community.  In January, we helped the Animal Defense League of Texas. Over 30 volunteers cleaned the grounds, repaired and cleaned animal shelters, and helped to beautify the home to so many animals seeking permanent homes.  This organization aids in the health and wellbeing of our community by sheltering, feeding, and providing medical aid to animals in need. To learn more about this organization and the great works it does, please visit https://adltexas.org/.

In February, despite an odd cold spell complete with sleet and rain, several members came together to raise money for and complete the Kinetic Kids 5K walk/run/roll event.  This is the second year we have volunteered for this event, and we more than doubled our participation!  The Kinetic Kids is a local organization that assists children with special needs by enabling them to participate in adaptive sports and recreational programs. To learn more about this organization and the amazing works they do to improve the health and welfare of our community, please visit http://www.kinetickidstx.org/.

In April, many student members came together, as well as a few full members, to help THRIVE successfully host their first annual See One/Help One homeless youth street outreach event.  With our help, 103 individuals registered for services, including 35 individuals who identified as LGBTQIA+.  This event really solidified the power of philanthropy for me.  After we set up the tables and chairs, we mostly directed people to tables and awaited further needs for all attendees. A lot of time was spent standing around waiting for the next need, which can seem meaningless; however, the next day, our THRIVE contact shared with me the story about how one of the staff members encountered a female that had been battered and sexually assaulted, and because of the combined efforts of various organizations, she was able to immediately be registered for services, received a rapid HIV test, and speak with a rape crisis counselor.  Helping even just this one person in our community start down the path of recovery is worth all the hours in a day.  To learn more about this organization and its mission to improve the health of our youth, please visit https://www.thriveyouthcenter.com/.

In May, several of our members linked up with the San Antonio Food Bank to sort, organize, and pack food for those in our community that are in need. There is a reason we have partnered with this organization for over four years in a row: the immediate impact the food bank has on the health of our community is tangible.  We look forward to working with them again. To learn more about this organization, please visithttps://safoodbank.org/

The second half of 2019 will continue to see our members bettering their community through selfless service.  We are partnering with The Saddle Light Center for Therapeutic Horsemanship, Sleep in Heavenly Peace, and Elf Louise, to name a few.  Please visit our Eventbrite page to register for one of our volunteer events today!  I look forward to seeing you there

 

Kimberly Tansey, DPT, FACHE

Director of Philanthropy and Community Relations

National News Q2 2019

Access to Career Resources Continues Following 2019 Congress  
Thank you to the nearly 100 volunteers who assisted hundreds of visitors to the Career Center at this year’s Congress on Healthcare Leadership. With their help, we provided approximately 500 career advising and resume review sessions.
 
If you missed the 2019 Congress, you can still access leadership assessments and other career management tools year-round by visiting ache.org/CareerResources. The resources available can help you advance your career, build your brand, develop your network and seek new opportunities. Whether navigating professional transitions or creating a long-term plan, everything you need to manage and develop every step of your career is a click away.
 
 
Your Resource for Consultant Expertise
The Healthcare Consultants Forum Member Directory is an excellent resource to help identify a consultant who meets your needs and has a specific area of expertise. The consultants listed in the directory are members of ACHE and its Healthcare Consultants Forum and have agreed to be contacted by those seeking more information about their services.
 
Please contact Liz Catalano, marketing specialist, at ecatalano@ache.org or 312-424-9374 for more information.
 
 
Save $200 on the BOG Exam Fee 
When you submit your advancement application by June 30, the $200 Board of Governors Exam fee will be waived.
 
Earning the FACHE® is the gold standard for board certification in healthcare management, so obtaining this coveted credential signifies hard work, dedication and commitment. We want to thank you for your efforts, which is why when you submit your completed application by June 30, along with the $250 application fee and all supporting documents, the $200 Board of Governors Exam fee will be waived.
 
If you are committed to standing out as a leader among leaders in healthcare management, learn about the requirements to sit for the BOG Exam and the complimentary resources available to help you prepare for it here.
 
 
Your Success Benefits Everyone
When you share the value of your ACHE membership with colleagues, you not only help advance the profession but can earn rewards as well.
 
Each time you encourage someone to join ACHE or help them earn their FACHE® you receive a reward point through the Leader-to-Leader Program. The more reward points you collect, the more rewards you can receive. When you help grow ACHE, you not only make a strong statement about your professionalism and leadership in the healthcare field, but you strengthen the organization. For more information visit ache.org/L2L.
 
 
Choice: ACHE's Tailored Professional Development Series
Choice offers the ability to tailor ACHE’s high quality, professional development programs, seminars and assessments specifically to your organization. This new customizable professional development series (formerly known as "On-Location") is designed to meet the educational needs and close the competency gaps within your group. Additionally, leading every ACHE program is a respected expert speaker, facilitator or author with a real-world perspective.
 
Choice programming means that clients receive the professional development needed, where it is convenient and with a cadence that works best for their organizations. During the planning phase, clients have options for who, what, where, when and how their programs are tailored. These programs, categorized in a meaningful way, focus on topics that affect executives and leaders in the healthcare industry today. Some of these topics include:
 
• Advancing Population Health
• Career Resource Management
• Care Delivery Management
• Employee Experience and Relationship Management
• Executive Leadership Coaching
• Fiscal Leadership and Management
• Governance
• Operational Advancement
• Physician Executive Partnerships
• Patient Experience and Consumerism
• Safety and Quality
• Technology and Information Analytics
 
As ACHE continues to advance both leaders and the healthcare management field toward excellence, we also strive to meet today’s challenges with bold new solutions. Choice is an example of that. For questions regarding Choice programming, the topics listed above or how we can help bring tailored professional development to your organization, please contact Catie Russo, program specialist, at crusso@ache.org or (312) 424-9362. Visit ache.org/Choice for more information.
 
 
Run for ACHE Regent
All Fellows who wish to run for election to serve on the Council of Regents must submit a letter of intent to elections@ache.org by Aug. 23. The letter of intent must include a current business title, business address, email address and telephone number. 
 
The Council of Regents is the legislative body representing ACHE’s more than 48,000 members. Serving as an elected official is a unique opportunity that allows you to exercise your leadership ability, share innovative ideas and act on behalf of ACHE members.
 
Elections will be held in the following jurisdictions:
 
Arizona
California—Southern 
Canada
District of Columbia & Northern Virginia
Florida—Northern & Western
Georgia
Illinois—Metropolitan Chicago
Maryland
Michigan & Northwest Ohio
Minnesota
Missouri
Montana
Navy
Nebraska & Western Iowa
Nevada
New Jersey—Northern
New York—Northern and Western
North Carolina
North Dakota
Ohio
Pennsylvania
Pennsylvania—Southeast & Southern New Jersey
Puerto Rico
South Carolina
Tennessee
Texas—Southeast 
Vermont
Virginia—Central
Washington 
Wyoming
 
Visit the Official Notice for the 2019–2020 Council of Regents Elections for more information, or contact Caitlin E. Stine, communications specialist, Department of Marketing, at cstine@ache.org
 
 
Research Solutions Sought for 2020 Congress 
Authors can submit proposals to present their research at the annual Forum on Advances in Healthcare Management Research during next year’s Congress on Healthcare Leadership. The lead presenter of each selected proposal will receive a complimentary registration to Congress. Please visit ache.org/Congress/ForumRFP.cfm for the selection criteria and submission instructions. Submit your abstract, of up to 400 words, by July 10.

In the News

News from ACHE National

New and Innovative Features at 2019 Congress

ACHE invites you to join us at the 2019 Congress on Healthcare Leadership, March 4–7, Hilton Chicago/Palmer House Hilton, for countless opportunities to innovate, collaborate, grow and transform. Here are some of the new and innovative features of the 2019 Congress:

  • Attendees can focus their learning experience by choosing one of four different educational tracks: business operations, care delivery innovations, leadership and patient safety.
  • Individuals who drop by the Innovation Theater can attend short lectures and presentations on a variety of healthcare topics, visit with representatives from universities with healthcare management programs or simply relax and recharge between sessions.
  • Recommended educational session lists focused on issues related to diversity and inclusion, physician executives, nurse executives and building resiliency.
  • Healthcare leaders can discuss current challenges and solutions, and network with their peers over breakfast. Networking Roundtable Breakfast groups cover CEOs, COOs, early careerists, healthcare consultants, group practices, managed care systems, nurses, physicians, post-acute/chronic care systems and rural healthcare executives.
  • The new Lead Through Lean Boot Camp will take participants through a series of proof-of-concept exercises that will demonstrate and motivate people to embrace and implement Lean practices in a more consistent and effective manner.
  • Explore cutting-edge solutions to persistent challenges with 22 featured faculty, representing some of the top thought leaders, in a variety of healthcare hot-topic areas.
  • The enhanced Connections Center offers education, networking and a place to relax between Congress sessions. This hub is located on the lower level of the Hilton Chicago.
  • Health Administration Press pop-ups around Congress will stock textbooks, professional books and resources, and the new Board of Governors Exam Study Bundle, which includes the BOG Exam Flashcards and four-book Study Set.
  • ACHE’s Career Resource Center Team has added a bonus Ask the Career Coach session on Sunday, March 3, and a bonus Give Your Resume a Competitive Edge session on Thursday, March 7.

Learn more and save your spot today at congress/ache.org.

New Career Development Sessions at Congress

For the first time, the ACHE Career Resource Center will offer two complimentary career development sessions at Congress:

  • Ask the Career Coach
    This session will provide you with guidelines to strengthen your competitive edge in today’s healthcare marketplace and open the floor to discuss your individual career-related questions.
  • Give Your Resume a Competitive Edge
    Common pitfalls and best practices regarding your resume are the focus of this session designed to help you maximize your results when using this search tool in pursuit of new opportunities.
   
In addition to these two sessions, the Career Resource Center will be on-site with an array of services to support you in navigating career success in healthcare management. Services will include complimentary LinkedIn headshots, opportunities for employers to connect with potential candidates and more.
   
For additional information about Career Development Programs and Resources at Congress, explore Career Services on the 2019 Congress on Healthcare Leadership website.


Fellow Status: Your Members' Next Step in Career Advancement

The importance of earning the distinction of board certification as a Fellow of the American College of Healthcare Executives cannot be overstated. Encouraging your chapter members to take the next step in advancing their careers by achieving Fellow status benefits their professional goals and the healthcare management profession as it demonstrates a healthcare leader’s competence, leadership skills and commitment to excellence in the field.

Fellow applicants who successfully meet all requirements by Dec. 31, 2019, including passing the Board of Governors Examination, will be eligible to participate in the 2020 Convocation Ceremony at the 2020 Congress on Healthcare Leadership.

Complimentary Resources for the BOG Exam Available

For Members starting on the FACHE® journey to board certification and the FACHE credential, several resources are available. These complimentary resources include quarterly Advancement Information webinars, designed to supplement other Board of Governors Exam study resources, such as the Board of Governors Review Course or Online Tutorial.

Opportunity to List Your Postgraduate Fellowship

As a healthcare leader, you know how crucial it is to attract and develop highly qualified professionals in your organization. If your organization is offering a postgraduate fellowship, we encourage you to add it to ACHE's complimentary Directory of Postgraduate Administrative Fellowships at ache.org/Postgrad. You may add a new listing or update a previous one at any time by completing the online listing form. The directory can help you gain exposure and start attracting top-notch applicants to your program. 

Questions? Please contact Audrey Meyer, membership coordinator, at (312) 424-9308, or via email at ameyer@ache.org, Monday through Friday, 8:00 a.m. to 5:00 p.m. Central time.


ACHE Announces Nominating Committee 2019 Slate

The ACHE Nominating Committee has agreed on a slate for presentation to the Council of Regents on March 2 at the Council of Regents meeting in Chicago. All nominees have been notified and have agreed to serve if elected. All terms begin at the close of the Council meeting on March 2. The 2019 slate is as follows:

Nominating Committee Member, District 2 (two-year term ending in 2021)

Donald G. Henderson, FACHE
President/CEO
Central Florida Health
Leesburg, Fla.

Nominating Committee Member, District 3 (two-year term ending in 2021)

David A. Stark, FACHE
President/CEO
UnityPoint Health
Des Moines, Iowa

Nominating Committee Member, District 6 (two-year term ending in 2021)

COL Mark D. Swofford, PhD, FACHE
U.S. Army

Governor (three-year term ending in 2022)

Kurt A. Barwis, FACHE
President/CEO
Bristol (Conn.) Hospital & Health Care Group Inc.

Governor (three-year term ending in 2022)

Brian C. Doheny, FACHE
Associate Vice President
Humana Inc.
Louisville, Ky.

Governor (three-year term ending in 2022)

Michael A. Mayo, FACHE
Hospital President
Baptist Medical Center Jacksonville (Fla.)

Governor (three-year term ending in 2022)

Mary C. Starmann-Harrison, RN, FACHE
President/CEO
Hospital Sisters Health System
Springfield, Ill.

Chairman-Elect

Michael J. Fosina, FACHE
President
NewYork-Presbyterian/Lawrence Hospital
Bronxville, N.Y.

Thanks to the members of the Nominating Committee for their contributions in this important assignment:

Edward H. Lamb, FACHE
Charles D. Stokes, FACHE
Chisun S. Chun, FACHE
Dolores G. Clement, DrPH, FACHE
Carle-Marie P. Memnon, FACHE
Stephen J. Pribyl, LFACHE
Michael O. Ugwueke, DHA, FACHE
Adam C. Walmus, FACHE


ACHE Call for Nominations for the 2020 Slate

ACHE’s 2019–2020 Nominating Committee is calling for applications for service beginning in 2020. ACHE Fellows are eligible for any of the Governor and Chairman-Elect vacancies and are eligible for the Nominating Committee vacancies within their district. Those interested in pursuing applications should review the candidate guidelines for the competencies and qualifications required for these important roles. Open positions on the slate include:

  • Nominating Committee Member, District 1 (two-year term ending in 2022)
  • Nominating Committee Member, District 4 (two-year term ending in 2022)
  • Nominating Committee Member, District 5 (two-year term ending in 2022)
  • Four Governors (three-year terms ending in 2023)
  • Chairman-Elect

Please refer to the following district designations for the open positions:

  • District 1: Canada, Connecticut, Delaware, Maine, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, Vermont
  • District 4: Alabama, Arkansas, Kansas, Louisiana, Mississippi, Missouri, New Mexico, Oklahoma, Tennessee, Texas
  • District 5: Alaska, Arizona, California, Colorado, Hawaii, Idaho, Montana, Nevada, Oregon, Utah, Washington, Wyoming


Candidates for Chairman-Elect and Governor should submit an application to serve that includes a copy of their resume and up to 10 letters of support. For details, please review qualifications for open positions that are listed in the Candidate Guidelines, including guidance from the Board of Governors to the Nominating Committee regarding the personal competencies of Chairman-Elect and Governor candidates and the composition of the Board of Governors.

Candidates for the Nominating Committee should submit a letter of self-nomination and a copy of their resume.

Applications to serve and self-nominations must be submitted electronically to jnolan@ache.org and must be received by July 15. All correspondence should be addressed to Charles D. Stokes, FACHE, chairman, Nominating Committee, c/o Julie Nolan, American College of Healthcare Executives, 300 S. Riverside Plaza, Ste. 1900, Chicago, IL 60606-6698.

The first meeting of ACHE’s 2019–2020 Nominating Committee will be held on March 5, during the 2019 Congress on Healthcare Leadership in Chicago. The committee will be in open session at 2:45 p.m. During the meeting, an orientation session will be conducted for potential candidates, giving them the opportunity to ask questions regarding the nominating process. Immediately following the orientation, an open forum will be provided for ACHE members to present and discuss their views of ACHE leadership needs.

Following the July 15 submission deadline, the committee will meet to determine which candidates for Chairman-Elect and Governor will be interviewed. All candidates will be notified in writing of the committee’s decision by Sept. 30, and candidates for Chairman-Elect and Governor will be interviewed in person on Oct. 24.

To review the Candidate Guidelines, visit ache.org/CandidateGuidelines. If you have any questions, please contact Julie Nolan at (312) 424-9367 or jnolan@ache.org.

ACHE Call for Nominations for Regent-at-Large

The ACHE Board of Governors is calling for applications to serve as Regent-at-Large in Districts 1, 5 and 6 beginning in March 2020. ACHE Fellows are eligible for Regent-at-Large vacancies within their district. 

  • District 1 consists of Canada, Connecticut, Delaware, Massachusetts, Maine, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island and Vermont
  • District 5 consists of Alaska, Arizona, California, Colorado, Hawaii, Idaho, Montana, Nevada, Oregon, Utah, Washington and Wyoming.
  • District 6 consists of the Uniformed Services/Veterans Affairs.


The goal of the Board of Governors in appointing Regents-at-Large is to diversify the Council of Regents. The purpose of the Regent-at-Large is to promote diversity in the governance of ACHE with respect to race, ethnicity, gender, religion, age, sexual orientation or disability. For further details, please refer to ACHE’s Statement on Diversity. The responsibilities of the Regent-at-Large—including suggested knowledge, skills and experience for the role—are included in the position description. Appointments will be made by the Board of Governors in November 2019. Candidates should not directly contact members of the Board of Governors to request letters of support.

Fellows from Districts 1, 5 and 6 may apply to serve by sending a letter and resume (see specifications below) to Caitlin E. Stine, communications specialist, Division of Regional Services, at cstine@ache.org and they must be received by Aug. 23. All candidates will be listed on ache.org in the Membership section under the heading “Regent-at-Large Declared Candidates.” Any candidate not listed by Aug. 30 should contact Stine immediately. If prospective candidates have any questions about the application process, they should contact Stine.

Application specifications
To be considered, applications must include:

  • A statement, in the form of a letter, by the candidate that addresses his or her qualifications for the position, including the demographic characteristics, knowledge, skills and experience.
  • A professional resume of education and work experience.


Candidates may include up to two letters of support for their candidacy. Letters of support may not be solicited from current members of the ACHE Board of Governors.

 

Three Steps for Engaging Healthcare Providers in Organizational Change

As healthcare organizations feel pressure to cut costs, reduce medical errors and adopt standardized processes and innovations, providers must give up some established and comfortable ways of working. Many view changes as clashing with patient care values. The following are three key ways managers can engage providers and connect innovation efforts to core motivations, passions and values.

Learn why staff think changes do not align with the existing culture and mission. 
One medical practice CEO listened as managers explained employees’ concerns regarding quality care versus financial pressures, and the replacement of familiar processes and techniques. The CEO first recommended that the managers listen to doctors and staff to understand the perceived misalignment between the changes and organizational values of the practice. The CEO then took steps, to reframe and strengthen the connection between innovations and the practice's core values to eliminate the perception of misalignment.

Use data to engage and explain how to address the problem. 
Data and metrics can create an awareness of problems, a means to explore them, and a goal post to measure progress. One hospital leader ordered the collection of observational data regarding staff hand hygiene to change existing norms and routines and drive more hand washing. The collated data became an agenda item during the weekly staff dialogue. This not only kept the problem in the forefront, but also engaged employees in diagnosing the barriers and factors outside their control that made change difficult to implement. This combination of data, staff engagement and appealing to the mission of good patient care increased the handwashing rate from 45 percent to 82 percent in one year.
 
Pay attention to the behaviors you reward and tolerate. 
As part of the same hand-washing initiative, the hospital system introduced a campaign empowering staff members, including clinicians, to remind each other—on the spot and regardless of level or status—to wash their hands. The change would not stick if it were exempt from this feedback. An administrator reminded physicians reacting negatively to feedback that the mandate was everyone’s responsibility for patient health. During weekly huddle meetings, the CMO distributed gift cards as positive reinforcement to those who had reminded others of hand washing. 
 
The status quo persists when unwanted behaviors at any level of the organization are tolerated. When leadership understands that ignoring one act of poor behavior can decimate the adoption of innovation, they may be more willing to hold difficult conversations with the highest-status employees in their organizations.
 
Seeking to understand staff perspectives, using data and holding all employees accountable will help providers understand how change can support, rather than contradict, the values they hold dear.
 
—Adapted from “3 Steps for Engaging Health Care Providers in Organizational Change,” by Joan F. Brett and Margaret M. Luciano, Harvard Business Review, Oct. 18, 2018.
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Administrative Notes

Request for e-Newsletter Articles

South Texas Chapter e-Newsletter

Would You Like To Be Published? The South Texas e-newsletter is a rapid communication format to highlight the healthcare community accomplishments and educational programs. Do you have an idea for an article for this newsletter? Perhaps you have recently joined ACHE, or advanced to Fellow status, and want to tell your story. Perhaps you are a leader in a local chapter and would like to share that experience. Or perhaps you have attended a thought-provoking ACHE seminar and want to share what you learned with your colleagues. This newsletter is a great venue for you to be published (and, by the way, earn ACHE Volunteer Service points). Members are encouraged to submit news and healthcare articles of interest to the South Texas healthcare community.  We would really enjoy hearing from you! Send us your ideas to the STC-ACHE Editor at info@stc.ache.org

Published articles of 800 words are eligible for member recognition points according to ACHE publication guidelines.  Newsletter submissions representing healthcare groups, institutions or organizations must be certified as being approved for submission and publication. Quarterly submission deadlines are: March 14, June 14, September 14 and December 14.

Contact Information: Please take a few moments to log-onto www.ache.org and ensure your contact (email, address, etc.) and location information are up-to-date…this helps the College keep in touch with you, and ensures they have the right information for chapter census counts. Log-on to ache.org; select “My ACHE”; and then select “My Profile” to do so.

Fellow Re-certification: Fellows, don’t forget that you must re-certify every three (3) years. The process is very easy and can be accomplished through www.ache.org…once logged-onto the site, select “My ACHE” and then “Re-certification Information.” 

Join the ACHE Official Group on LinkedIn

 

LinkedIn is a social networking tool to help members exchange information, build contacts and share ideas. Join the ACHE Official Group on LinkedIn today to make new business contacts with other ACHE members and enhance your current relationships with a growing online network of leaders in the healthcare field. This group is exclusively for ACHE members.

To join the ACHE Official Group on LinkedIn, you must have a profile. To create a profile, visit
LinkedIn.com. Once you have completed your profile, you are ready to join your colleagues around the country.

Click here to get started now.


 

Ensure delivery of Chapter E-newsletter (Disclaimer)

To ensure delivery of your chapter newsletter, please add info@stc.ache.org to your email address book or Safe Sender List.  If you are still having problems, receiving our communications, see our white-listing page for more details:

http://www.commpartners.com/website/white-listing.htm