In This Issue
Robert E. Byrd, FACHE
Alamance Regional Medical Center
Christine L. Sternjacob
Novant Health – Triad Region
Paul A. Jeffrey
Wesley Long Community Hospital – Moses Cone Health System
Pamela M. Sinclair, FACHE
High Point Regional Health System
Samuel B. Seifert
Wake Forest University Baptist Medical Center
Call in the Authorities|
Adapted from Communications Solutions, October 2008
When you want people to agree with you, it never hurts to have a little authority on your side. That authority can take many forms:
- Cite your source. One of the most common ways of using the power of authority is to mention a credible source that backs you up. Referring to an industry standard, pointing to an internal report, or even mentioning that a respected higher-up endorsed the idea can give weight to what you say or write.
- Be your own expert. Sometimes you have no one to back you up but yourself. So make sure others understand your credentials—point to your education, mention how many years you have been in the field, bring up a similar project you did that succeeded. In short, build your own credibility.
- Dress the part. Yes, it is shallow, but looks matter. When you need all the credibility you can get, dress the part of an expert—whether that means a business suit, lab coat or work boots. Make sure your appearance sends the message that you know what you are talking about.
Adapted from Communications Solutions, October 2008, (800) 878-5331; www.managementresources.com
Tuesday, February 17, 2009
5:30 pm - Wesley Long Community Hospital - see article