|Your Chapter's Quarterly Newsletter
In This Issue
Robert E. Byrd, FACHE
Alamance Regional Medical Center
Christine L. Sternjacob
Novant Health – Triad Region
Paul A. Jeffrey
Wesley Long Community Hospital – Moses Cone Health System
Pamela M. Sinclair, FACHE
High Point Regional Health System
Samuel B. Seifert
Wake Forest University Baptist Medical Center
Lead change by creating a sense of urgency|
Leading your group through change requires you to set a good example, one that communicates the urgency of constantly pushing the change along. Here are several tactics to help you do this:
Respond promptly to requests. When a staff member wants to talk about issues or problems related to the change, make time as soon as possible. Even if you can’t fill the request immediately, do respond immediately and say when you are available.
Highlight your involvement. When you assign tasks to employees, don’t simply tell them what they should do. Also let them know what you will be doing in related areas to advance the change. For example, if an employee will be gathering information to add to a report on your group’s work, describe how you will be contributing, i.e., coordinating others’ contributions, formatting the report and so on.
Send continual reminders. These may be in the form of updates about the progress of a specific task, for instance, or a nudge to a specific individual about completing that task.
Prune unnecessary work. Balance your attempt to do everything necessary with an equal effort to purge what’s unnecessary. Your crew will respond better to added tasks when they see that extraneous ones will be eliminated.
Always be positive. Perhaps the most difficult part of creating a sustainable sense of urgency is the need to not let the pressure get to you or your crew. For example, seeking urgency does not mean abandoning humor and patience, two attitudes that sustain people under pressure.
Adapted from Communication Solutions; (800) 878-5331; www.managementresources.com
|BOG Advancement Prep Seminar|
Fundamentals of Healthcare Management
Saturday, June 27th
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