American College of Healthcare Executives
Your Chapter's Quarterly Newsletter Summer 2009
In This Issue

Summer THEF Educational Meeting, August 18th
Message from the Regent - Summer 2009
BOG Exam - Advancement Seminar Offered
THEF Made History In May
2009-2010 THEF Scholarship Winners
Spring Quarter ePoll Results
National News - Summer 2009
ACHE Hits The Social Networking Scene!
Recognize Prejudgments That Can Cloud Your Decisions
Turn Arguments into Positive Encounters
Ensure delivery of Chapter E-newsletter (Disclaimer)


Excluding Finance, what key area is your institution focusing at this time?

Staffing shortages
Patient safety
Government mandates
Patient satisfaction


THEF Website
ACHE Job Bank

Chapter Officers


Robert E. Byrd, FACHE
Alamance Regional Medical Center


Christine L. Sternjacob
Novant Health – Triad Region


Paul A. Jeffrey
Wesley Long Community Hospital – Moses Cone Health System


Pamela M. Sinclair, FACHE
High Point Regional Health System

Samuel B. Seifert
Wake Forest University Baptist Medical Center
National News - Summer 2009

ACHE Regent Elections
The 2009-2010 Council of Regents election process is under way, with 22 jurisdictions open for election:

Air Force    
   Northern & Central
District of Columbia 
New Mexico
New York--Metropolitan
South Dakota
Veterans Affairs
West Virginia

Chapter officials whose territories are located in any of the 22 jurisdictions open for election this year should encourage their members to run for Regent. Serving as a Regent is a unique opportunity to exercise leadership abilities, share innovative ideas and act on behalf of ACHE affiliates.

All Fellows who wish to run for election must submit either a letter of intent to ACHE via certified mail postmarked by September 4, 2009, or an electronic letter of intent to Certified mail is preferred. The letter of intent must include a current business title, business address and telephone number and be sent to the attention of:

Jennifer L. Connelly
Regent Elections Coordinator
American College of Healthcare Executives
One North Franklin Street, Suite 1700
Chicago, IL 60606-3529

If you submit your letter of intent electronically and you haven't received confirmation of its receipt by September 7, 2009, contact Jennifer L. Connelly at (312) 424-9328 or
Go to the Affiliates Only Area of to learn more about these upcoming elections.

Board of Governors Examination Review Course
To help prepare applicants for the Exam, ACHE will offer the Board of Governors Examination Review Course on October 26–28 in Atlanta. Passing the Exam is one step on the path to earning the distinction of board certification as a Fellow of the American College of Healthcare Executives (FACHE). The Exam consists of approximately 230 questions testing 10 core knowledge areas. This review course provides information on all 10 areas, as well as testing strategies, sample questions and a better understanding of the examination’s content, structure and scoring. To register, go to or contact our Customer Service Center at (312) 424-9400. For more information about becoming a Fellow, contact our Customer Service Center or go to

Best Practices for Applying Social Media in Healthcare
Healthcare organizations are using social media such as Facebook, LinkedIn, Twitter, YouTube and blogs to increase customer satisfaction, devise new recruitment models and build new communities. Find out how you can use these tools to enhance the patient-care experience and widen the reach of your healthcare services. Attend “Best Practices for Applying Social Media in Healthcare,” Wednesday, November 4, 2009.

Matthew Holt, author of The Health Care Blog and co-founder of the Health 2.0 Conference, will be the keynote speaker and moderator for the program.
Funded in part by the Fund for Innovation in Healthcare Leadership, this program will be held in conjunction with ACHE’s San Antonio Cluster. You can register for additional cluster seminars or participate solely in this program to learn how social media can benefit your organization.

For more information and to register, visit or call ACHE’s Customer Service Center at 312/424-9400.

Job Listings Wanted for ACHE’s Job Bank
ACHE’s Job Bank contains more than 1,000 healthcare management listings at any given time with new jobs posted daily. ACHE is seeking to expand the Job Bank to include more positions for early careerists, who are actively seeking new opportunities.

Advertise your open healthcare management positions in ACHE’s Job Bank to target the most qualified candidates—from early careerists to senior-level executives. ACHE looks to you to post open positions to help ensure the Job Bank continues to be a vibrant resource for ACHE affiliates.

Jobs are posted free of charge and are only accessible to ACHE affiliates. To post positions, visit For more information, contact Maxine Ellison at (312) 424-9446.



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BOG Advancement Prep Seminar
Fundamentals of Healthcare Management
Saturday, September 19th

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