American College of Healthcare Executives
Your Chapter's Quarterly Newsletter Summer 2009
In This Issue

Summer THEF Educational Meeting, August 18th
Message from the Regent - Summer 2009
BOG Exam - Advancement Seminar Offered
THEF Made History In May
2009-2010 THEF Scholarship Winners
Spring Quarter ePoll Results
National News - Summer 2009
ACHE Hits The Social Networking Scene!
Recognize Prejudgments That Can Cloud Your Decisions
Turn Arguments into Positive Encounters
Ensure delivery of Chapter E-newsletter (Disclaimer)


ePoll

Excluding Finance, what key area is your institution focusing at this time?

Quality
Staffing shortages
Patient safety
Government mandates
Patient satisfaction
Capacity



Links

THEF Website
ACHE Job Bank


Chapter Officers

President

Robert E. Byrd, FACHE
Alamance Regional Medical Center

President-Elect

Christine L. Sternjacob
Novant Health – Triad Region

Secretary-Treasurer

Paul A. Jeffrey
Wesley Long Community Hospital – Moses Cone Health System

Directors

Pamela M. Sinclair, FACHE
High Point Regional Health System

Samuel B. Seifert
Wake Forest University Baptist Medical Center
Turn Arguments into Positive Encounters

When employees argue, don’t simply say “Stop it.” If there’s an important work issue at stake, such as how to complete a task, use the argument to clarify options. Guide your arguing employees toward agreement on a few basic principles:

  • There is a conflict, and it matters. A good argument calls for a commitment to present your side and hear the other side. An employee who doesn’t care shouldn’t  waste others’ time by pretending to have something to say.
  • Focus on issues, not individuals. Joe may have faults, but you still grant him the ability to have a good idea, and he grants the same to you. If one of Joe’s ideas is impractical or too expensive, it is not because Joe is always impractical or does not know how to handle money.
  • Agree to manage emotions. This does not mean denying your emotions; that is another way to say you don’t really care. Instead, the key is to agree to control your emotions: Allowing the other person to speak without interruption, not using abusive language or screaming to make your points and so on.
  • Work toward a solution or resolution. Both parties should agree that the argument is not an end in itself. You are making this effort to find a solution to a problem or resolve a dispute. Commit to seeing the process through.

Adapted from Communications Solutions, April 2009, www.managementresources.com.


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BOG Advancement Prep Seminar
Fundamentals of Healthcare Management
Saturday, September 19th


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