|Your Chapter's Quarterly Newsletter
In This Issue
Robert E. Byrd, FACHE
Alamance Regional Medical Center
Christine L. Sternjacob
Novant Health – Triad Region
Paul A. Jeffrey
Wesley Long Community Hospital – Moses Cone Health System
Pamela M. Sinclair, FACHE
High Point Regional Health System
Samuel B. Seifert
Wake Forest University Baptist Medical Center
Turn Arguments into Positive Encounters|
When employees argue, don’t simply say “Stop it.” If there’s an important work issue at stake, such as how to complete a task, use the argument to clarify options. Guide your arguing employees toward agreement on a few basic principles:
- There is a conflict, and it matters. A good argument calls for a commitment to present your side and hear the other side. An employee who doesn’t care shouldn’t waste others’ time by pretending to have something to say.
- Focus on issues, not individuals. Joe may have faults, but you still grant him the ability to have a good idea, and he grants the same to you. If one of Joe’s ideas is impractical or too expensive, it is not because Joe is always impractical or does not know how to handle money.
- Agree to manage emotions. This does not mean denying your emotions; that is another way to say you don’t really care. Instead, the key is to agree to control your emotions: Allowing the other person to speak without interruption, not using abusive language or screaming to make your points and so on.
- Work toward a solution or resolution. Both parties should agree that the argument is not an end in itself. You are making this effort to find a solution to a problem or resolve a dispute. Commit to seeing the process through.
Adapted from Communications Solutions, April 2009, www.managementresources.com.
|BOG Advancement Prep Seminar|
Fundamentals of Healthcare Management
Saturday, September 19th
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